business model ebook

Business Model Generation

Business Model Generation teaches you how to systematically understand, design and differentiate your business model.

Practiced by millions

Designed for executives, consultants, entrepreneurs, managers, designers and leaders of all types of organizations. It provides practical tools to understand, design and implement a new business model or renovate an old one. It has been co-created by 470 practioners from 45 countries, and now practiced by millions worldwide.

Available in 36 languages including

• Chinese (Ortho)
• Chinese (Simplified)

Also available in a variety of other formats

Get the ebook for iPad , Kindle , Google Play or Kobo

If your organization needs to adapt to harsh new realities, but you don't yet have a strategy that will get you out in front of your competitors, you need Business Model Generation.”

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Hi, I'm Isaac.

I'm a consultant and advisor  for social enterprises - using business to change the world.

You can sign up for my newsletter, or contact me via [email protected]

Oct 14 Free eBook: Building A Strong Business Model

Learn How To Use A Business Model Canvas

If you're building a remarkable business, you need to have a strong business model.

Creating a strong model takes time - dreaming and scheming, gathering customer feedback, making sure it turns a profit, etc. Having helped over 353 enterprises, I've learned some shortcuts that will save you time, money and stress.

This 88-page guide will help you along the journey.  You'll learn how to use Strategyzer's brilliant tool: The Business Model Canvas , as well as hundreds of tips and tricks for creating sustainable enterprises.

It is absolutely free, no signup forms or spammy emails. To download your copy, click here:  Building A Strong Business Model

In this eBook, you’ll learn:

How the IDEO Three Lenses of Innovation make your business stronger

How to use the Strategyzer Business Model Canvas in your work

Clever ways of targeting your next 1,000 customers

How to create compelling Value Propositions

How to spot the traps that sink new businesses

Ways of creating 3-5 new business models in under an hour

The testing process for innovative new business models

How to use the Strategyzer Business Model Environment

Which metrics will help you track your financial progress

How to incorporate and describe your social impact on a Business Model Canvas

Tools and techniques for pitching your business

Which seven books you should read next

Click here for your free copy:  Building A Strong Business Model

You can also find my free  Value Propositions eBook , full of tips for designing and testing compelling Value Propositions that will delight your customers.

Oct 18 Awful Business Strategies

Oct 8 Boring But Rewarding Development Areas

Related posts.

Mar 3 BMC Part One: How To Use The Business Model Canvas

Jun 6 BMC Part Sixteen: The Business Model Environment

Sep 8 How To Fill In A Business Model Canvas

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Business Model You: A One-Page Method For Reinventing Your Career

By Timothy Clark , Alexander Osterwalder and Yves Pigneur

( 16 ratings )

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About this ebook

The global bestseller Business Model Generation introduced a unique visual way to summarize and creatively brainstorm any business or product idea on a single sheet of paper. Business Model You uses the same powerful one-page tool to teach readers how to draw "personal business models," which reveal new ways their skills can be adapted to the changing needs of the marketplace to reveal new, more satisfying, career and life possibilities. Produced by the same team that created Business Model Generation , this book is based on the Business Model Canvas methodology, which has quickly emerged as the world's leading business model description and innovation technique.

This book shows readers how to:

When you implement the one-page tool from Business Model You , you create a game-changing business model for your life and career.

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Book preview

Business model you - timothy clark.

Learn to use the key tool for describing and analyzing organizational and personal business models.

Business Model Thinking: Adapting to a Changing World

Why Business Model Thinking Is the Best Way For You to Adapt to a Changing World

Let’s take a wild guess: You’re reading this book because you’ve given some thought to changing your career.

You’re in good company. According to one survey, five out of six adults in North America are considering changing jobs. ² And according to our Forum members (who represent 43 countries), it’s like this across the globe.

Many of us, though, lack a structured way to think about the complex and — let’s face it — messy subject of switching careers. We need a simple, powerful approach — one in tune with the modern workscape and our personal needs.

Enter the business model: an excellent framework by which to describe, analyze, and reinvent a career.

No doubt you’ve heard the term business model before. What is it, exactly?

At the most basic economic level, a business model is the logic by which an organization sustains itself financially . ³

As the term suggests, it ordinarily describes businesses. Our approach, however, asks you to consider yourself a one-person business. Then, it helps you define and modify your personal business model — the way you engage your strengths and talents to grow personally and professionally.

Changing Times, Changing Business Models

Much of today’s job market turbulence is driven by factors beyond our personal control: recession, sweeping demographic changes, intensifying global competition, environmental issues, and so forth.

These changes are also beyond the control of most enterprises — but they profoundly affect the business models that companies use.

Because they can’t change the environment they operate in, companies must change their business models (and sometimes create new ones) in order to remain competitive.

As it turns out, these new business models themselves disrupt and cause change. That creates new opportunities for some workers and unemployment for others.

Consider some examples.

Remember Blockbuster Video? It declared bankruptcy after Netflix and Redbox showed they could do a better job delivering movies and games to Customers through mail, the Internet, and vending machines.

The emergence of a new business model can affect companies in other industries, as well.

For instance, Netflix has more than 20 million customers who, thanks to the Internet, can watch television programs on computers or game consoles at any time of day or night — while skipping the advertisements. Imagine what this means for a television broadcasting industry funded by advertisers who buy time slots on the decades-old premises that: (1) ads will be embedded in programming broadcast to huge audiences at certain days and times, and (2) television-viewing audiences cannot filter out ads.

The Internet has also transformed business models in other sectors, such as music, advertising, retail, and publishing (without the Internet, this book would have been impossible to produce).

Executive recruiting firms, for example, traditionally depended on highly skilled, full-time employees who made hundreds of phone calls each week and flew cross-country to meet prospective recruits for lunch. Today the recruiting industry is dramatically different; in many cases, part-time workers, who scour Web sites from home, have replaced full-time employees.

New business models are altering workplaces everywhere, in for-profit and nonprofit sectors alike. Enterprises must constantly evaluate and change their business models to survive.

People must change, too.

We’re not claiming that people are the same as companies. But here’s an important parallel: You, like many companies, are affected by environmental and economic factors beyond your control.

That being the case, how can you maintain success and satisfaction? You must identify how you operate — and then adapt your approach to fit changing environments.

The skills you’ll learn from Business Model You — how to describe and think clearly about business models — will give you the power to do that.

Being able to understand and describe your organization’s business model helps you understand how your organization can succeed, especially in turbulent economic times. Employees who care about the success of the enterprise as a whole (and know how to achieve it) are the most valuable workers — and candidates for better positions.

Once you see how a business model applies to where you work now — and where you fit within that model — you’ll be able to use the same powerful way of thinking to define, sharpen, and grow your own career . Starting in Chapter 3, you’ll define your personal business model. And as your career progresses, you’ll be able to use Business Model You strategies to adjust your model and adapt to changing times.

Reading Business Model You will give you a distinct advantage, because while many workers define and document organizational business practices , few formally define or document organizational business models . Even fewer individuals apply the power of business model thinking to their own careers.

The Business Model Canvas

We defined business model as the logic by which an enterprise sustains itself financially . Put simply, it’s the logic by which an enterprise earns its livelihood .

You might think of a business model as a blueprint describing how an organization operates.

Just as an architect prepares blueprints to guide the construction of a building, an entrepreneur designs a business model to guide the creation of an enterprise. A manager also might sketch a business model to help visualize how an existing organization operates.

To start understanding an existing business model, ask two questions:

1. Who is the Customer?

2. What job does the Customer need to have done?

To illuminate this idea, let’s look at three enterprises.

First: Think about Jiffy Lube®, a drive-in, quick oil change service based in the United States. Few car owners are interested in changing engine oil themselves. Most lack the knowledge and tools — and prefer to avoid the preparation and potential mess of this dirty task (plus the hassle of recycling used oil). For $25 or $30, Jiffy Lube provides experts who let people do just that.

Next, consider Ning. Ning lets people easily and inexpensively make and manage customized social networks. Few companies (or individuals) have the money or expertise to build, host, and operate a social network that offers Facebook-like functionality. Enter Ning, which provides a simple, affordable substitute: a social network template, modifiable on multiple levels.

Finally, there’s Vesta, a firm that completes electronic purchases on behalf of companies that serve hundreds of thousands of Customers daily. Handling high volumes of such transactions is complex and demands robust, leading-edge security and anti-fraud measures — two things that few companies can afford to develop and maintain in-house.

So, what do these three businesses have in common?

All receive payment for helping Customers get jobs done.

Jiffy Lube performs crucial maintenance tasks (while keeping garages tidy and clothes clean) for vehicle owners.

Ning’s Customers are people who need to promote a cause; the company helps them build a community to do just that — at low cost and without hiring a technical specialist.

Vesta helps businesses focus on specialties unrelated to payment collection.

Sounds simple, right?

Well, unlike in these three examples, defining Customers and jobs in sectors such as education, healthcare, government, finance, technology, and law can be challenging.

A big part of business model thinking is helping you identify and describe both Customers and jobs. Specifically, you’ll learn how you can help Customers accomplish the jobs they need to do. And in doing so, you’ll discover how to earn more money and gain more satisfaction from your work.

Every Organization Has a Business Model

Since a business model is the logic by which an enterprise sustains itself financially, does this mean that only for-profit corporations have business models?

Every enterprise has a business model.

This is true because nearly every modern enterprise, whether for-profit, nonprofit, government, or otherwise, needs money to carry out its work.

For example, imagine you work for the New York Road Runners (NYRR), a nonprofit organization that promotes community health and fitness by holding running races, classes, clinics, and camps. Though NYRR is a nonprofit group, it must still:

Pay staff salaries

Purchase permits, pay utility, maintenance, legal, and other expenses

Buy event supplies such as timing systems, bib numbers, refreshments, and finisher shirts and medals for its races

Build a reserve fund for expanding services in the future

NYRR’s main motivation is not financial gain; instead, its goal is to serve community Customers who want to stay fit. Still, even a nonprofit organization needs cash to carry out its work.

Therefore, like any other enterprise, NYRR must be paid for helping Customers get jobs done .

Let’s ask our two business model questions about NYRR:

Who is the Customer?

NYRR’s main Customers are runners and other community members who want support and camaraderie in their quest to maintain or improve fitness.

They include both annual members — people who pay to be part of the group and receive certain benefits as a result — and people who aren’t annual members but who pay to participate in specific races and other events.

What job does the Customer need to have done?

NYRR’s main job is hosting running-related events in the New York area.

NYRR is therefore a nonprofit group whose Customers pay for its services .

But what about organizations that provide free services to Customers? Does the business model idea still apply to them?

Imagine a nonprofit group we’ll call OrphanWatch, a charitable organization that houses, feeds, and teaches orphaned children. Like NYRR, Orphan-Watch needs cash to carry out its work. For example, it must:

Buy food, clothes, books, and supplies for the children under its care

Rent dormitory/school facilities, pay utility, maintenance, legal, and other expenses

Build a reserve fund for expanding services in the future, etc.

Let’s return again to our business model questions.

In OrphanWatch’s case, the answers are a bit different.

OrphanWatch has two sets of Customers: (1) children, who are the actual beneficiaries of the services, and (2) donors and other supporters who, by contributing money and purchasing crafts made by the children, enable OrphanWatch to accomplish its work.

What job does the Customer

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Business Models

Examples of business models for working with and setting up library ebook and digital content distribution..

Publisher Models

Case Studies of Current, Suggested, and Emerging Models

E-book lending clubs  

• Mike Shatzkin - "Ebooks Are Making Me Recall the History of Mass-Market Publishing" (March 2011). This article by a well known publishing consultant outlines the history of paperback publishing and makes comparisons to the new e-book phenomenon, such as the fact that the introduction of mass market paperbacks created legions of new readers, and that paperbacks generated enormous new profits for publishers, new authors were spawned, the proliferation of titles grew the genre market, but that traditional publishers were against paperbacks. What happened? The paperback publishers won. Shatzkin says, “Much-less-expensive editions, combined with access to audiences for authors that couldn’t get past the gatekeepers in the established houses, can create millions of new readers that weren’t available to the legacy products at the legacy prices. And that can lead to economic power that can ultimately swallow up large chunks of the legacy publishing establishment.”
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• “Publishing in the Digital Era: a Bain & Co. Study” (2011). This report has several interesting graphs and statistics, and includes the prediction that 15 percent to 25 percent of book sales will shift to digital format by 2015, and that the shift to digital publishing could boost book consumption because more than 40% of readers equipped with a reading device say that they read more now than before.
• Winning in Digital  – “How to Survive and Prosper from Digital Transition—Planning for Pain Before Enjoying the Gain” (March 2011) A British expert in digital business models advises that the next two or three years will be very tough for publishers just at the time when they need to be investing in their digital future. The choices will be stark: “Either make major Investments in the digital supply chain in a period of declining revenues, with the expectation of a long pay back. Alternatively JV or partner with digital specialists to share the financial risk of digital transition, but risk losing control of your digital destiny. Or make small, piecemeal investments in digital based on current market size, with the risk of being unprepared when the market reaches its inevitable tipping point.”
• The Bookseller  – “Myers Wants End to Supply Chain Madness” (March 2011). The managing director of Waterstone’s, the large bookseller which owns 25% of the book market, says there is an excess of millions of square feet of book distribution space in the UK, which cuts into their profit margins. He also believes that returns should be in the single digit percentages, while at Waterstone’s last week it was 12%.
• "How eBook catalogs at public libraries drive publishers' book sales and profits: thought leadership white paper," - OverDrive (May 2010). Data presented in this white paper will demonstrate the ability of public libraries to drive sales of print and digital content.
• Michael Kelley - "New Ebook Platform from McGraw-Hill Professional Offers Unlimited Concurrent Usage," - Library Journal (May 2011). McGraw-Hill Professional launched a new ebook platform on May 13 that offers libraries one-to-four-year subscription plans and unlimited concurrent usage.  The  McGraw-Hill eBook Library  will offer about 1500 titles in pre-assembled collections covering engineering, computing, business, medicine, and study aids. New books will be added at no additional cost, but custom collections are not available.
• "Library Ebooks Coming Soon to Amazon Kindle! But at What Cost," - Library Renewal (May 2011). This blog post details the new deal between Amazon and OverDrive which will allow library users to download books from the OverDrive catalog onto a Kindle.  The author expresses concern that Amazon will have access to statistics about library patrons that they may not share with libraries, and he questions if this deal will hurt libraries in the future.
• "Happily Ever After," - Irin Carmon,  Fast Company . July / August 2011, p. 112.  Short article about how the head of Harlequin's romance e-book imprint, Carina Press, has come up with a new business model for digital publishing.

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• ALA's “Ebook Business Models for Public Libraries” Based on conversations with publishers and deliberations on the ebook market, the ALA released this report that describes general features and attributes of the current ebook environment and outlines constraints and restrictions of current business models.
• BusinessWire –  “ebrary Launches New Starter Packs of Essential E-Books in 25 Subject Areas”  Founded in 1999, ebrary offers more than 273,000 e-books from over 500 trusted publishers under flexible models including subscription, perpetual archive (purchase), and patron driven acquisition. Its e-books are available through Web browsers.
• Library Journal – “ Colorado Publishers and Libraries Collaborate on Ebook Lending Model”  Two Colorado libraries are working with the Colorado Independent Publishers Association to buy, store, and manage access to ebooks on library servers; integrate the ebooks into their catalogs; and provide click-through purchases of the titles from the library catalog. Negotiations were still under way as to whether the ebook purchase price would be discounted.
• Library Journal - Internet Archive Tests New Ebook Lending Waters - In-Library, and License-Free (March 2011).
• Internet Archive and Library Partners Develop Joint Collection of 80,000+ eBooks To Extend Traditional In-Library Lending Model (February 2011).
• New Lending Model for Ebooks in Libraries from Internet Archives  Any OpenLibrary.org account holder can borrow up to 5 e-books at a time, for up to 2 weeks. Books can only be borrowed by one person at a time. People can choose to borrow either an in-browser version (viewed using the Internet Archive’s BookReader web application), or a PDF or ePub version, managed by the free Adobe Digital Editions software. This new technology follows the lead of the Google eBookstore, which sells books from many publishers to be read using Google's books-in-browsers technology. Readers can use laptops, library computers and tablet devices including the iPad.
• "iTunes: how copyright, contract, and technology shape the business of digital media - a case study," - The Berkman Center for Internet & Society at Harvard Law School  This case study explores the iTunes lending model, among other issues, and may be useful as an example of the ways in which the music industry sells and lends digital content and how that can be applied to an eBook lending model for libraries.
• David Rapp - "Colorado Library Consortium Adds Project Gutenberg Ebooks to Library Catalogs," - Library Journal (December 2010). The Colorado Library Consortium (CLiC), in collaboration with Douglas County Libraries (DCL) and other Colorado libraries, launched a new program, "E-discover the Classics," to help Colorado libraries easily provide users access to content from Project Gutenberg—a site that provides free ebooks and audiobooks of public domain works. The project has expanded to help libraries in other states, and other countries, do the same.
• "Revised Statement on the Global Economic Crisis and its Impact on Consortial Licenses," - June 2010 - ICOLC Written on behalf of the many library consortia across the world that participate in the ICOLC, this statement has two purposes.  It is intended to help publishers and other content providers from whom we license electronic information resources (hereafter simply referred to as publishers) understand better how the current unique financial crisis affects the worldwide information community.  Its second purpose is to suggest a range of approaches that we believe are in the mutual best interest of libraries and the providers of information services.
• Chief Officers of State Library Agencies (COSLA)” eBook Feasibility Study for Public Libraries,” June, 2010  This 53 page study is an excellent overview published by the State Librarians of the US. It discusses devices, access issues, buying power and leverage, and seven scenarios describing possible roles for public libraries in the future.
• Michael Kelley - "Overdrive to Streamline Platform and Expand Offerings," - Library Journal, 15 June 2011. Among other things, the new model will eliminate the need for librarians to deal with various ebook file formats. Currently, OverDrive provides ebooks in three formats: EPUB, PDF and Mobipocket; and audiobooks in two: MP3 and WMA. Libraries must choose which formats to provide patrons. For example,  this  is a title from the Cleveland Public Library that comes in three separate formats. Under the new system, librarians and patrons will not face this clutter and have to select only "ebook" or "audiobook."
• Rapp, David. “OCLC Testing PDF-based Article ILL Service.” LibraryJournal . Library Journal, 5 Aug. 2010. Web.  Recently academic libraries have begun to deliver journal articles requested through ILL electronically.  OCLC began testing this initiative last year and so far, libraries are only lending articles electronically when licensing agreements specifically allow it.  ILL of eBooks is also an important topic for libraries, but to date, there is no substantial information on how this might work and vendors are not prepared to offer viable models. 
• "Ingram Unveils New Ebook, Audiobook Deals."  Library Journal  136.9 (2011): 16.  Library, Information Science & Technology Abstracts with Full Text . EBSCO. Web. 17 Aug. 2011.  Ingram Content Group recently unveiled two new library e-content agreements, with OCLC and Recorded Books, that will provide new ways to access Ingram's ebook and audiobook titles. A new Ingram-OCLC service will allow patrons to borrow MyiLibrary ebooks on a short-term basis; the Ingram--Recorded Books agreement will see Ingram audiobooks added to Recorded Books' OneClickdigital platform.
• Guiding Principles for Collecting Books in Electronic Format. Report of the Collection Development Committee Task Force on E-books. 12 May 2008. UC Libraries.  The body of the report is focused on recommendations related to internal collection management activities for e-books and to provide context for the recommendations regarding preferred licensing, business and access terms as well as e-book functionality.
• "Analyzing e-Book pricing options and models based on FinELib e-Book strategy." Paul Mikkonen, The National Library. Helsinki, Finland.  E-book licensing has been one of the primary strategic goals of the National Electronic Library of Finland (FinELib consortium) over the past two years. FinELib has negotiated licence agreements for various e-book collections for its member universities, polytechnics, research institutes and public libraries. The focus of this presentation is to describe and analyse some e-book pricing options and models from the point of view of centralized consortium acquisition. Publishers and aggregators offer libraries several different pricing options for e-books. Ebooks can be acquired as single copies or in collections. Pricing can be based on the number of potential users in the organisation, or the resources can be acquired through restricted simultaneous user licences. Pricing may also be based on annual subscriptions or the books may be purchased separately. User rights and other agreement terms, as well as user statistics, are important when evaluating e-book offers and the value of e-book collections.
• JISC National E-books Observatory Project: key findings and recommendations. Final report, November 2009 . The goal of this project was to evaluate the use of the course text e-books though deep log analysis and to assess the impact of the 'free at the point of use’ e-books upon publishers, aggregators and libraries. To transfer knowledge acquired during the project to publishers, aggregators and libraries to help stimulate the emerging course text e-books market. The report also provides statistics regardings students' use of course e-textbooks.
• Expanding eBooks: Purchasing and lending at Canadian public libraries. August 2011.  Publishers and libraries need eBook models that make sense and maintain a strong book industry in Canada. The following paper provides background to the conversation between publishers and libraries, explaining the current issues with providing eBooks in Canadian libraries and identifying areas where libraries’ experience with electronic resources can assist in developing new models.

E-book lending clubs

• Wall Street Journal – “ E-Book Lending Takes Off: New Online Clubs That Let Readers Share Have Drawbacks but Worry Publishers”  and  The Globe and Mail – “ The Rise of the E-Book Lending Model”  The Kindle Lending Club was begun by a business consultant, and has 12,000 members exchanging as many as 600 books a day.
• FastCompany.com –  “These eBooks Will Self-Destruct After Reading:  HarperCollins to Libraries”  This article begins with the HarperCollins issue, but ends by saying that eBook lending clubs might someday eclipse the lending power of public libraries. This opinion is based on the 600 books a day figure from the Kindle Lending Club, which adds up to 219,000 a year. Fortunately, one commenter points out to the author the statistic that libraries “swap” 2.27 billion books a year. The message of this article is how little many people know about what public libraries do.
• TechCrunch –  “Kindle Lending Club Forced By Amazon To Rebrand; Now BookLending.com”
• T echnolog –  “Amazon Resurrects E-Book Swapper Lendle”  Amazon first insisted that the e-book lending club Lendle stop their service, but later changed position once Lendle agreed to make a software change.
• "24Symbols promises Netflix-like subscription library access," - TeleRead  On Booksprung, Chris Walters reports that a Spanish company named Bestsharer is testing  24symbols ,  a service akin to Spotify or Netflix for e-books , with an eye toward a June launch. It will essentially be a subscription-based service by which for a monthly fee readers will get access to a cloud-hosted e-book library that they can read as long as they’re paid up. (Also like Spotify, it won’t be available in the US on launch.)

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Microsoft Ignite 2023: AI transformation and the technology driving change

Nov 15, 2023 | Frank X. Shaw - Chief Communications Officer, Microsoft

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As we reach the end of 2023, nearly every industry is undergoing a collective transformation – discovering entirely new ways of working due to AI advancements.

Microsoft Ignite is a showcase of the advances being developed to help customers, partners and developers achieve the total value of Microsoft’s technology and reshape the way work is done.

As we round out the year, there are strong signals of AI’s potential to transform work. Take our latest Work Trend Index . Eight months ago, we introduced Copilot for Microsoft 365 to reduce digital debt and increase productivity so people can focus on the work that is uniquely human. What everyone wants to know now is: Will Copilot really change work, and how? Our research, using a combination of surveys and experiments, shows the productivity gains are real:

• 70% of Copilot users said they were more productive and 68% said it improved the quality of their work; 68% say it helped jumpstart the creative process.
• Overall, users were 29% faster at specific tasks (searching, writing and summarizing).
• Users caught up on a missed meeting nearly 4x faster.  
• 64% of users said Copilot helps them spend less time processing email.
• 87% of users said Copilot makes it easier to get started on a first draft.
• 75% of users said Copilot “saves me time by finding whatever I need in my files.”
• 77% of users said once they use Copilot, they don’t want to give it up.

Today, we will make about 100 news announcements that touch on multiple layers of an AI-forward strategy, from adoption to productivity to security. We’ll zoom in on a few key areas of impact below.

Rethinking cloud infrastructure Microsoft has led with groundbreaking advances like partnerships with OpenAI and the integration of ChatGPT capabilities into tools used to search, collaborate, work and learn. As we accelerate further into AI, Microsoft is rethinking cloud infrastructure to ensure optimization across every layer of the hardware and software stack.

At Ignite we are announcing new innovations across our datacenter fleet, including the latest AI optimized silicon from our industry partners and two new Microsoft-designed chips.

• Microsoft Azure Maia, an AI Accelerator chip designed to run cloud-based training and inferencing for AI workloads such as OpenAI models, Bing, GitHub Copilot and ChatGPT.
• Microsoft Azure Cobalt, a cloud-native chip based on Arm architecture optimized for performance, power efficiency and cost-effectiveness for general purpose workloads.
• Additionally, we are announcing the general availability of Azure Boost , a system that makes storage and networking faster by moving those processes off the host servers onto purpose-built hardware and software.

Complementing our custom silicon, we are expanding partnerships with our silicon providers to provide infrastructure options for customers.

• We’ll be adding AMD MI300X accelerated virtual machines (VMs) to Azure. The ND MI300 VMs are designed to accelerate the processing of AI workloads for high range AI model training and generative inferencing, and will feature AMD’s latest GPU, the AMD Instinct MI300X.
• The preview of the new NC H100 v5 Virtual Machine Series built for NVIDIA H100 Tensor Core GPUs, offering greater performance, reliability and efficiency for mid-range AI training and generative AI inferencing. We’re also announcing plans for the ND H200 v5 Virtual Machine Series, an AI-optimized VM featuring the upcoming NVIDIA H200 Tensor Core GPU.

Extending the Microsoft Copilot experience Over the past year we have continued to refine our vision for Microsoft Copilot, a set of tools that help people achieve more using AI. To go beyond individual productivity, we are extending Microsoft Copilot offerings across solutions to transform productivity and business processes for every role and function – from office workers and front-line workers to developers and IT professionals.

Microsoft is the Copilot company, and we believe in the future there will be a Copilot for everyone and for everything you do. Some of our Copilot-related announcements and updates include:

• Microsoft Copilot for Microsoft 365: This month, Copilot for Microsoft 365 became generally available for enterprises. Already customers like Visa, BP, Honda and Pfizer and partners like Accenture, EY, KPMG, Kyndryl and PwC are using Copilot. We continue to bring new value, based on learnings from our Early Access Program and other research channels. The new Microsoft Copilot Dashboard shows customers how Copilot is impacting their organization – with insights like those found in our Work Trend Index. We’re introducing new personalization capabilities that help Copilot offer responses that are tailored to your unique preferences and role. To empower teamwork, new features for Copilot in Outlook help you prep for meetings, and during meetings, new whiteboarding and note-taking experiences for Copilot in Microsoft Teams keep everyone on the same page. And customers who need it can now use Copilot during a meeting without transcription retention. When you give Copilot a seat at the table, it goes beyond being your personal assistant to helping the entire team – check out the Microsoft 365 blog for updates across the suite including PowerPoint, Excel, Microsoft Viva and more.
• Microsoft Copilot Studio: AI transformation begins by tapping into an organization’s unique data and workflows. Microsoft Copilot Studio is a low-code tool designed to customize Microsoft Copilot for Microsoft 365 by integrating business-critical data and build custom copilots for internal or external use. Copilot Studio works with connectors, plugins and GPTs, allowing IT teams to steer Copilot to the best data sources for specific queries.
• Microsoft Copilot for Service: The newest copilot to provide role-based support helps businesses accelerate their AI transformation of customer service. Copilot for Service includes Microsoft Copilot for Microsoft 365 and helps extend existing contact centers with generative AI. In customer interactions, agents can ask Copilot for Service questions in natural language and receive relevant insights based on data sources from knowledge repositories, leading to faster and smarter resolutions.
• Copilot in Microsoft Dynamics 365 Guides: Combining the power of generative AI and mixed reality, this copilot helps frontline workers complete complex tasks and resolve issues faster without disrupting workflow. Available first on HoloLens 2, the hands-free copilot will help service industry professionals use natural language and human gestures to offer interactive guidance through content and holograms overlaid on the equipment.
• Microsoft Copilot for Azure: This is an AI companion for IT that simplifies day-to-day IT administration. More than just a tool, it is a unified chat experience that understands the user’s role and goals, and enhances the ability to design, operate and troubleshoot apps and infrastructure. Copilot for Azure helps IT teams gain new insights into their workloads, unlock untapped Azure functionality and orchestrate tasks across both cloud and edge.
• Bringing Copilot to everyone : Our efforts to simplify the user experience and make Copilot more accessible to everyone starts with Bing, our leading experience for the web. Bing Chat and Bing Chat Enterprise will now simply become Copilot. With these changes, when signed in with a Microsoft Entra ID, customers using Copilot in Bing, Edge and Windows will receive the benefit of commercial data protection. Over time, Microsoft will also expand the eligibility of Copilot with commercial data protection to even more Entra ID (formerly Azure Active Directory) users at no additional cost. Copilot (formerly Bing Chat and Bing Chat Enterprise) will be out of preview and become generally available starting Dec. 1. Learn more here .

Reinforcing the data and AI connection AI is only as good as the data that fuels it. That’s why Microsoft is committed to creating an integrated, simplified experience to connect your data to our AI tools .

Microsoft Fabric is part of that solution. Available now, Microsoft Fabric reshapes how teams work with data by bringing everyone together on a single, AI-powered platform that unifies all those data estates on an enterprise-grade data foundation.

Copilot in Microsoft Fabric also integrates with Microsoft Office and Teams to foster a data culture to scale the power of data value creation throughout the organization. We’ve made more than 100 feature updates since Build and expanded our ecosystem with industry leading partners , and have over 25,000 customers including Milliman, Zeiss, London Stock Exchange and EY using it today.

Unlocking more value for developers with Azure AI We continue to expand choice and flexibility in generative AI models to offer developers the most comprehensive selection. With Model-as-a-Service , a new feature in the model catalog we announced at Microsoft Build, pro developers will be able to easily integrate the latest AI models, such as Llama 2 from Meta and upcoming premium models from Mistral, and Jais from G42, as API endpoints to their applications. They can also customize these models with their own data without needing to worry about setting up and managing the GPU infrastructure, helping eliminate complexity.

With the preview of Azure AI Studio , there is now a unified and trusted platform to help organizations more easily explore, build, test and deploy AI apps – all in one place. With Azure AI Studio, you can build your own copilots, train your own, or ground other foundational and open models with data that you bring.

And Vector Search , a feature of Azure AI Search, is now generally available, so organizations can generate highly accurate experiences for every user in their generative AI applications.

The new GPT-3.5 Turbo model with a 16K token prompt length will be generally available and GPT-4 Turbo will be in public preview in Azure OpenAI Service at the end of November 2023. GPT-4 Turbo will enable customers to extend prompt length and bring even more control and efficiency to their generative AI applications.

GPT-4 Turbo with Vision is coming soon to preview and DALL · E 3 is now available in public preview in Azure OpenAI Service , helping fuel the next generation of enterprise solutions along with GPT-4, so organizations can pursue advanced functionalities with images. And when used with our Azure AI Vision service, GPT-4 Turbo with Vision even understands video for generating text outputs, furthering human creativity.

Enabling the responsible deployment of AI Microsoft leads the industry in the safe and responsible use of AI. The company has set the standard with an industry-leading commitment to defend and indemnify commercial customers from lawsuits for copyright infringement – the Copilot Copyright Commitment (CCC).

Today, Microsoft takes its commitment one step further by announcing the expansion of the CCC to customers using Azure OpenAI Service. The new benefit will be called the Customer Copyright Commitment. As part of this expansion, Microsoft has published new documentation to help Azure OpenAI Service customers implement technical measures to mitigate the risk of infringing content. Customers will need to comply with the documentation to take advantage of the benefit.

And Azure AI Content Safety is now generally available, helping organizations detect and mitigate harmful content and create better online experiences. Customers can use Azure AI Content Safety as a built-in-safety system within Azure OpenAI Service, for open-source models as part of their prompt engineering in Azure Machine Learning, or as a standalone API service.

Introducing new experiences in Windows to empower employees, IT and developers We continue to invest in and build Windows to empower people to navigate the platform shift to AI. We are thrilled to introduce new experiences in Windows 11 and Windows 365 for IT and employees that unlock new ways of working and make more AI accessible across any device. To further our mission of making Windows the home for developers and the best place for AI development, we announced a host of new AI and productivity tools for developers , including Windows AI Studio.

Announcing NVIDIA AI foundry service Aimed at helping enterprises and startups supercharge the development, tuning and deployment of their own custom AI models on Microsoft Azure, NVIDIA will announce their AI foundry service running on Azure. The NVIDIA AI foundry service pulls together three elements – a collection of NVIDIA AI Foundation models, NVIDIA NeMo framework and tools, and NVIDIA DGX Cloud AI supercomputing and services – that give enterprises an end-to-end solution for creating custom generative AI models. Businesses can then deploy their models with NVIDIA AI Enterprise software on Azure to power generative AI applications, including intelligent search, summarization and content generation.

Strengthening defenses in the era of AI The threat landscape has evolved dramatically in recent years, and at Microsoft Ignite we are introducing new technologies across Microsoft’s suite of security solutions to help defenders make the world a safer place.

Microsoft Sentinel and Microsoft Defender XDR (previously Microsoft 365 Defender) will be combined to create the industry’s first Unified Security Operations Platform, with embedded Security Copilot experiences. With built-in generative AI, it’s a single, powerful experience focused on protecting threats at machine speed and aiding defenders by simplifying the complexity of their environment.

Additionally, the expansion of Security Copilot embedded within Intune, Purview and Entra will help IT administrators, compliance units and identity teams simplify complex scenarios. In Entra, identity administrators can quickly troubleshoot identity access. In Purview, data security alerts deliver rich context to help resolve problems faster. In Intune, IT administrators can use “what if” analysis to keep business running while improving governance and compliance.

And that’s just a snapshot of what we’ll be announcing at Ignite. As a reminder, you can view keynote sessions from Satya Nadella, Rajesh Jha and Jared Spataro, Charlie Bell and Vasu Jakkal, and Scott Guthrie live or on-demand.

Plus, you can get more on all these announcements by exploring the Book of News , the official compendium of all today’s news, and the product blogs below.

Watch the keynotes and get all the latest photos, videos and more from Microsoft Ignite

The online event for Microsoft Ignite

With a systems approach to chips, Microsoft aims to tailor everything ‘from silicon to service’ to meet AI demand

Introducing new Copilot experiences to boost productivity and elevate customer experiences across the organization

Simplify IT management with Microsoft Copilot for Azure – save time and get answers fast

Introducing Microsoft Copilot Studio and new features in Copilot for Microsoft 365

Announcing general availability of vector search and semantic ranker in Azure AI Search

GPT-4 Turbo with Vision on Azure OpenAI Service 

How Azure AI Content Safety helps protect users from the classroom to the chatroom

Elevating the developer experience on Windows with new AI tools and productivity tools

Microsoft unveils expansion of AI for security and security for AI at Microsoft Ignite

Tags: AI , Azure AI Content Safety , Azure AI Studio , Microsoft 365 , Microsoft Copilot , Microsoft Fabric , Microsoft Ignite 2023 , Microsoft Security Copilot , Model-as-a-Service

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