request/task assigned to a different client

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Request/Task is assigned to different Client

Hi Experts,

I had created Customizing TR in Golden Master Client(200) and copied it through SCC1 to my Testing Client(300).

When I am releasing the above Customizing TR from Golden Master Client(200),I am facing the below issue.

request/task assigned to a different client

Rehan Sayed

2677169 - RTC validation rule trasnport error: "Request/task XXXXXXXX is assigned to a different client" with error ID TK420

When customers try to transport an existing validation rule and experienced an error "Request/task XXXXXXXX is assigned to a different client" with error ID TK420: "The keys cannot be edited from task XXXXXXXXX as the task is reserved for changes in client XXX. Some of the keys transferred belong to client."

Environment

SAP S/4HANA 1709

S/4HANA, RTC, Validation Rule Transport , KBA , FIN-RTC , Real-Time Consolidation , Problem

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SAP Error Message
Message Class TK

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Request/task &1 (&2) is assigned to a different client

Message type: E = Error

Message class: TK - Transport Organizer

Message number: 417

Message text: Request/task &1 (&2) is assigned to a different client

What causes this issue?

The object cannot be edited from request/task &V1& of user &V2& because the request/task is reserved for changes in client &V3&. You are in client &V4&.

System Response

The function terminates.

How to fix this error?

Error message extract from SAP system. Copyright SAP SE.

Related Error Messages

TK416 Request/task &1 (&2) is not assigned to a client

TK415 Request/task &1 has the incorrect type for an object with type &2 &3

TK419 Request/task &1 (&2) is assigned to a different client

TK420 Request/task &1 (&2) is assigned to a different client

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Request/task XYZ belonging to user ABC can only be edited in client DEF.

Request/task SIDKxxxx belonging to user [USER] can only be edited in client XXX.

System Response

The function was terminated.

Choose a request/task from your logon client for the function you are performing.

If you particularly want to edit request/task DEVK900008, log on in client 200 and edit request/task DEVK900008 there.

To transfer the request to the current client, proceed as follows:

Go to the request overview.
Position the cursor on the request and choose Request/task > Display/change. You are asked if you want to copy the request and all tasks belonging to it to the current client.
Answer “Yes”. The request is copied to the current client, and can then be edited as normal.

For this procedure, you require the “Change source client” authorization contained in the SAP standard authorization S_CTS_TR_ALL.

You can copy only your own requests to another client.

In order to copy other users’ requests, you first have to assign them to you.

You can reassign the request to you in another client only if the original client no longer exists (prerequisite: You want all client-specific entries to be deleted).

Transaction SM50 Always Shows System-Wide

How to See Objects in a Transport Request Never Imported

Could not create user TMSADM (Message no. XT006)

SDS060RA: Reorganizing statistics for info structure S060

How to change source client of transport request

Updated May 18, 2018

Hi Gurus, I want to change source client of transport request Since I want to transport request between clients of same server. I did it using scc1 But when I want to make any changes to form which was included in that request it is saying Request/task DEVK900295 has invalid source client 210 I am trying this in 310 client Please provide solution

28 Oct 2013 5:12 pm Guest Its possible Just go to the client in which you want the request to be. (Even if this request is in another client it will still show in your main development client). Select the request and go to properties. Press the change button. The System will ask you do you want to copy the request from client so and so. Click on yes. If you have any client-specific objects then you need to delete them from request and need to add them later once source client gets changed by above settings. To add/remove double click on request..you will see objects tab in the middle. Good luck!!
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SAP Messages

SAP message number 420 within class TK - Request/task &1 (&2) is assigned to a different client

Messsage text for 420(tk).

ABAP Code to add mesage to own reports

Contribute ( add comments ).

Use the comments section below to add any links, information or screen shots that you feel are relevant to this message. This could include issues you have found that cause the messages to appear incorrectly as well as any fixes you have found or relevant SAP OSS notes. You will then be able to find this information quickly, simply by searching on the message class TK and number 420

SAP Message TK420 - Request/task &1 (&2) is assigned to a different client

DOCUMENTATION

Vancouver Field Service Management

Request task management, table of contents.

Field Service Management Guided Setup
Customer Experience in Field Service Management
Work order insights powered by Predictive Intelligence
Process Mining for Field Service Management
Capacity and Reservations Management
Dispatcher dashboard
Dynamic scheduling
Intelligent Task Recommendation
Field Service Crew Operations
Soft Booking
Field Service Territory Planning
Mobile experience for Field Service Management
Playbooks for Field Service Management
Inventory management in Field Service Management
Field Service Contractor Management
Emergency Exposure Management
Predictive analytics: Work order insights
Planned Work Management
Workforce Optimization for Field Service
Field Service operations workflow example
Field Service preventive maintenance workflow example
Field Service IT workflow example
Planning your Field Service Management implementation
Activate Field Service Management
Additional plugins for Field Service Management
Domain separation and Field Service Management
Extension points in Field Service Management
System properties for Google Maps in FSM
Google Maps APIs for FSM capabilities
Managing locations and territories
Adding locations
Configure users
Setting up field service user groups
Configuring the mandatory skills feature
Migrate skills to the Task Skill table
Global domain configurations
Create a work order template
Activate Template Management for Field Service
Configuring data mapping
Configuring standalone task templates
Create a knowledge article for a work order template
Create work types for a work order task
Activate dynamic scheduling
Learn Dynamic scheduling process engine
Roles and personas required for Dynamic Scheduling
Set up Dynamic Scheduling as scheduling mechanism
Dynamic scheduling system properties
Example - Dynamic Scheduling
Create a dynamic scheduling configuration
Create a task filter
Create a task ordering rule
Create a task unassignment constraint
Validate the dynamic scheduling configuration
Configuring central dispatch
Activate Field Service Questionnaire
Create a questionnaire for a work order or task
Signed PDF summaries for closed work orders
View a task with an SLA
Suspend and resume SLA timing from a work order
Suspend and resume SLA timing from a work order task
Delete an SLA from a work order
Appointment availability
Task assignment
Appointment booking email and SMS notifications
Enable or disable appointment booking
Create or modify an appointment booking application configuration
Create or modify an appointment booking service configuration
Create appointment booking service configuration rules
Create appointment booking advanced configuration
Configure an appointment booking record producer
Task vs. request driven processing
Create request tasks
Task windows
Create a task template for common task requests
Clone a request task
Activate Schedule Optimization
Create a policy for Schedule Optimization
Create a Schedule Optimization scope
Create an optimization batch
Create an intra-day optimization policy
Prioritize task assignments for an intra-day policy
Add constraints to an intra-day policy
Activate intra-day optimization
Creating a schedule for intra-day optimization
Configure beans.ai travel estimate provider
Intra-day schedule automation
Activate intra-day schedule automation
Activate Field Service Task Bundling
Create a task bundling policy
Create a task bundling rule
Add qualifiers to a task bundling policy
Schedule dynamic task bundling
Run a task bundling policy manually
Defining Field Service Workflow
Configuring Auto assignment
Push notifications, actions, and messages
State flow dictionary overrides
Work notes in state flows
Field controls in state flows
Trigger events on state changes
Rebuild state flows
State flow cleanup
State flow example
Setting up Field Service in CSM Agent Workspace
Customizing UI actions for the Now Mobile Agent application
Configure UI actions in the mobile application
Configure scheduled offline caching
Configure the recently closed work order tasks list
Configure special handling notes for the ServiceNow Agent mobile app
Enable chat in the Now Mobile Agent app
Location tracking for mobile
Enable dark theme in the Mobile Agent
Create an event configuration for an agent calendar
Create a personal event for an agent or technician
Activate Dispatcher Workspace
Define colors for work order states
Configure the fields to appear on task cards in the contextual side panel
Determine the tasks to appear in the task panel
Configure filters for dispatchers
Configure sort options for task panel
Configure agent list sort options
Map pins in Dispatcher Workspace
Change the assigned graphics of map pins on the dispatch map
Change the graphic for calendar event icons
Change the fields that display calendar event icons
Setting up dynamic scheduling in Dispatcher Workspace
Customizing the contextual side panel in Dispatcher Workspace with UI Builder
Customizing the agent card in Dispatcher Workspace with UI Builder
Activate Time Recording for Field Service
Configuring Field Service Management Customer Experience
Configuring Predictive Intelligence for Field Service Management
Install Field Service Virtual Agent Conversations
Activate required Virtual Agent conversation topics for Field Service Management
Activate Virtual Agent conversations with NLU
Activate Emergency Exposure Management
Activate a questionnaire for Field Service Emergency Exposure Management
Run an Emergency Exposure Management diagnostic report
Activate Field Service Contractor Management
Onboard a contractor company
Onboard an external manager
Create a work group for external field agents
Add external assignment groups to the dispatch group
Onboard an external agent
Offboard an external agent
Adding additional managers
Configure the Scheduled state
Activate Field Service Capacity and Reservations Management
Capacity Reservations reservation rules
Create allocation schedule details for work order tasks
Create capacity buckets to distribute the workload capacity for a day
Assign work to field service agents based on the defined capacity
Override capacity assignment for a changed work schedule
Activate Field Service Management Access Hours Management
Define access hour preferences for a work order task
Activate Field Service Crew Operations
Create crews in Field Service Management
Add skills to a crew
Add an equipment skill
Create ad hoc task-specific crews
Update the crew requirement of a work order task
Add Field Service crew members
Configure the leader role to identify crew leaders
Activate Intelligent Task Recommendation
Create a filter constraint or a ranking criteria for a task recommendation policy
Map applications to Intelligent Task Recommendation policies
Create custom recommendation criteria
Providing a script for custom task recommendation criteria
Install Playbooks for Field Service Management
Activate Process Automation Designer for Field Service Management
Activate Field Service Multi-Day Task Scheduling
Activate Field Service Territory Planning
Draw territory geography
Edit territory geography
Create territory geography with matching attributes
Create Field Service territorities
Map locations to a territory geography
Configuring a map overlay
Configuring resources for territories
Configure territory fields to appear in Territory Planning console
Enable identification of relevant territories for a work order or work order task
Enable the Field Service territory model
Activate Resource Scheduling
Create an equipment category
Create an equipment instance
Add skills to an equipment instance
Activate Field Service with Service Locations Support
Create parent determination rules for service locations
Set the default validation option for service locations
Add Service Locations functionality to a work order catalog item in the Customer Service Portal
Set the limit of maximum service locations added per day
Set the default location on a map
Install Planned Work Management
Using extension point for planned work management
Create a work plan
Configure a work schedule
Associate a work order template to a work schedule
Create planned work records
Suppress schedule occurrences of your planned work orders
Reschedule the planned work order
Activate the Field Service Contractor for mobile feature in the ServiceNow Agent application
Access the ServiceNow Agent for Field Service Contractor for mobile application
Activate Workforce Optimization for Field Service
Setting up scheduling in Workforce Optimization for Field Service
Setting up Teams Workforce Optimization for Field Service
Configure an indicator to display in the Coaching Overview tab in Workforce Optimization for Field Service
Set up skill prediction to resolve similar tasks in Workforce Optimization for Field Service
Configure a list menu to display in the Learning tab in Workforce Optimization for Field Service
Integrate third-party learning management systems with the Coaching with Learning application
Quick start tests for Field Service Management
Copy intra-day schedule automation flows
Change the value for agents being considered early or late
Change the time that determines whether an agent has acted
Integration with Customer Service Management
Integration with Industry products
Customize the work order state transition map
Install Change Management for Field Service
Using an extension point to synchronize work orders with change requests
Create a work order from a change request in the CSM Configurable Workspace
View work order details from a change request using the CSM Configurable Workspace
View work order details from a change request using the Mobile Agent application
Change management for Field Service components
Install Incident Management for Field Service
Using extension point for incident management
Create a work order from incident record in the CSM Configurable Workspace
View work order details from the incident record using the CSM Configurable Workspace
View work order details from incident record using the Mobile Agent application
Incident Management for Field Service components
Install Field Service Management Virtual Conferencing Integration
Customize the display of conference recording information
Make a call from the Now Mobile Agent application
Initiate a Zoom or Microsoft Teams meeting from the Now Agent mobile application
View details for recorded conference calls
Create a work order
Approve or reject a work order
Request additional information to qualify a work order
Qualify a work order
Move a work order task to the dispatch queue
Closing work orders
Cancel a work order
Delete a work order
Create a signed PDF summary for a work order
Field Service in CSM Agent Workspace
Managing work orders in CSM Agent Workspace
Apply a work order template
Create a work order task
Clone a work order task
Delete a work order task
Create dependencies between work order tasks
Create a work order task dependency using a work order template
Create work order tasks in CSM Agent Workspace
Qualify work order tasks in CSM Agent Workspace
Accept or reject a work order task
Agent map symbols
Agent location
View work order task information
Customize the display of task information on the dispatch map
View task information on the classic mobile UI map
Pick up an unassigned task
Execute a task from the queue
Record an incidental expense
Complete a questionnaire for a work order or task
Close a work order task as complete
Close a work order task as incomplete
Cancel a work order task
Track the removal of an asset from a task location
Record the assets used during a work task
Track the replacement of an asset from a task location
Add a knowledge article to a work order or work order task
Using rate types and labor rate cards
Record time worked for a task or activity manually
Pause a work order task
Review time recorded for a task
Modify or delete time worked entries
Review and submit a time sheet
Review and approve time sheets
Access an SLA map
SLA map symbols
Filter an SLA map
Manage a task that has an SLA
View work order trends topics
Copy a part requirement
Delete a part requirement
Source parts
Source a part and assign an agent
Source parts for work order tasks
Pick up an asset
Consumable and non-consumable models
Move an asset through the transfer process
Merge transfer orders
Create a drop off list
View a drop off list
Drop off an asset
Customer notifications for work order tasks
View and add comments to work order tasks from the Customer or Consumer Service Portal
Track the current location of field service agents
Track the current location of agents from email or SMS notifications
Collecting agent feedback
Preview and sign closed work orders from the Customer or Consumer Service Portal
Managing appointments
Select Appointment window
Book an appointment for a customer
Book an appointment from the portal
Book an appointment from an existing work order
Book work order appointment in CSM Agent Workspace
Reschedule an appointment for a customer
Reschedule an appointment from the portal
Reschedule work order appointment in CSM Agent Workspace
Cancel an appointment for a customer
Cancel an appointment from the portal
Cancel work order appointment in CSM Agent Workspace
View work order and appointment details on the portal
Dispatching work order tasks
Use the agent calendar
Managing agent calendar
Allow agents to start traveling before their scheduled work hours
Update an agent's profile
Configure a default agent group on the team calendar
Creating a personal event
Viewing agent location and assign tasks to agents
Customize information on task cards and agent cards
Enable Dispatcher Workspace settings
Flag a work order task
Filter Dispatcher Workspace views
Limit the Dispatcher Workspace map display to tasks or agents
Assign a work order task
Search work order tasks
Search for appropriate field service agents
Edit multiple tasks in Dispatcher Workspace
Manage work order tasks
Viewing agents and tasks in the Dispatcher Workspace map
Viewing an agent's calendar
Show and optimize the agent task route in Dispatcher Workspace
Create crews
Create ad hoc crews in Dispatcher Workspace
Create quick crews in Dispatcher Workspace
Viewing crews in the Dispatcher Workspace calendar
Search for crews on Dispatcher Workspace
Update crew requirements for the work order task in Dispatcher Workspace
Search for tasks that need a crew on Dispatcher Workspace
Identify crews and agents for crew tasks on Dispatcher Workspace
View crew tasks on Dispatcher Workspace
Assign work order tasks to crews on Dispatcher Workspace
Assign an ad hoc agent to the crew on a work order task
Add Field Service crew members in Dispatcher Workspace
Add resource requirement for a work order task in Dispatcher Workspace
Assign required resources to the task-specific crews
Create an ad hoc filter
Create an ad hoc filter from an existing filter
Update a saved ad hoc filter
Delete a saved ad hoc filter
Export saved ad hoc filters
View agent information
Using central dispatch
Agent work and schedule status
Optimize agent task route
Assign a single task
View agent location history map
Update scheduled tasks on Dispatcher Workspace
Confirm Assignment pop-up window
Assign preferred agents to tasks
Configure dynamic scheduling to ignore excluded technicians
Exclude Field Service agents from being assigned work order tasks
Display the task assignment debug log
View an agent's status in Central Dispatch
Set agent status from the mobile UI
Set agent status from the desktop
Work order task start and end dates
Ignoring travel time of field service agents
Assigning work order task with defined access hours
View scheduling history for work order tasks
Create a work schedule for an agent or technician
Create a schedule to use with the agent calendar
Assign work order tasks to crews
Managing crew tasks using the Now Mobile Agent application
Add a resource to a crew task
Add resource requirements for a work order task
Change the time that an agent worked on a crew task
Assign multi-day tasks to agents
View favorite territories on a map
View information in contextual side panel
Change map marker location in the Territory Planning console
Create a work order task bundle
Add or remove tasks from a work order task bundle
Assign a work order task bundle
Change a work order task bundle
Change the order of subtasks in a bundle
Unbundle a work order task bundle
Assign equipment to a planned crew
Assign equipment to a task crew
Assign an equipment instance to groups
Create a maintenance schedule for an equipment instance
View an Emergency Exposure Management diagnostic report for an affected agent
Block the calendar of a field agent based on an Emergency Exposure Management diagnostic report
Log in to the Field Service Contractor Portal for the first time
Onboard agents on the Field Service Contractor Portal
Approve or reject requests for onboarding agents
View an agent profile on the Field Service Contractor Portal
Assign additional manager assignments to an agent
Offboard agents on the Field Service Contractor Portal
Assign outsourced work order tasks
Accept or reject assigned external work order tasks
Execute and track external work order tasks
View attached knowledge articles
Close an external work order task as incomplete
Record the assets used during a work task on the Contractor Portal
Record the removal of an asset from a task location on the Contractor Portal
View task SLAs on the Contractor Portal
View sibling tasks related to a work order
Record Service Management incidental expenses on the Contractor Portal
Complete questionnaires for a work order task on the Contractor Portal
Sign on closed work order on the Contractor Portal
Create and source a part requirement request on the Field Service Contractor Portal
Transfer part orders through the Field Service Contractor Portal
Track part pickups on the Field Service Contractor Portal
Access stockroom information on the Field Service Contractor Portal
View Capacity Usages information
Setting ad hoc locations in work orders and work order tasks
Create work orders for upcoming days
Run a scheduled job to execute a planned work schedule
Run a planned work schedule on demand
Create work orders for schedule occurrences
Work plan example
Planned Work Management Home page
Create and view events using the planning calendar
Cancel events using the planning calendar
Reassign a work order task to yourself on a mobile device
Reassign a work order task to an agent on a mobile device
Accept or reject a work order task on a mobile device
Create work orders for a selected asset on a mobile device
View knowledge articles related to a work order task on a mobile device
Enter incidental expenses directly from a work order task on a mobile device
View an agent's profile on a mobile device
View details screen on the Field Service Contractor for mobile in ServiceNow Agent application
Track or add work order task information on a mobile device
Close a complete work order task on a mobile device
Close an incomplete work order task on a mobile device
Pause or resume work order task tracking on a mobile device
View recently closed work order tasks on a mobile device
Sign on closed work order on a mobile device
Request inventory using the Field Service Contractor for mobile application
View inventory details using the Field Service Contractor for mobile application
pick up parts using the Field Service Contractor for mobile application
Complete questionnaire for work order task using the Field Service Contractor for mobile application
Workforce Optimization for Field Service Manager Workspace dashboard
Create a work shift plan in Workforce Optimization for Field Service
Create an on-call shift plan in Workforce Optimization for Field Service
Create a schedule plan
Add schedule breaks to a shift
Publish a schedule plan for visibility into team coverage
Track and manage your team's schedule
Monitor schedule adherence of your agents
Analyze adherence and conformance from the time worked summary
Add events to the team calendar
Teams in Workforce Optimization
Skills Overview in Workforce Optimization for Field Service
Assess the quality of completed tasks
Manage skills using Workforce Optimization for Field Service
Coaching with Learning
Mobile experience for Workforce Optimization for Field Service
Get started with the Now Mobile Agent application
Prioritize your work using the Now Mobile Agent application
Create a time sheet
Add a time card to log your work time
Manage time cards in the time sheet
Track inventory
Request inventory
Accept or reject part requests from peer agents
Picking up parts
Request rejected parts from other stockrooms
Duplicate part request
View transfer orders for requested parts
View schedule and track the parts for drop-off
Analyze all work orders for a selected asset
Track an asset for a work order task from a mobile device
Register new assets
Move defective assets through the transfer process
Move excess assets through the transfer process from a mobile device
View install base information on Now Mobile Agent application
Add members or equipment to your crew
Remove or release members and equipment from your crew
Edit member or equipment details
Accept or reject requests from push notifications
View and reply to task comments from push notifications
Get help needed to complete jobs
Access the information you need using the Now Mobile Agent application
Complete work order tasks using the Now Mobile Agent application
Field Service mobile offline application
Create a personal event in the Mobile Agent
View events in the Mobile Agent
Edit a personal event in the Mobile Agent
Update equipment statuses with the Mobile Agent
Using location tracking in the Now Mobile Agent application
Playbooks for the Now Mobile Agent application
Use the Field Service Management Overview dashboard
Use the Field Service Management dashboard
Field Service Platform Analytics dashboard
Field Service Performance Analytics dashboard in the configurable workspace
Contractor dashboard
Contractor dashboard in the configurable workspace
Using the Field Service Safety dashboard
Field Service Territory Performance Analytics dashboard
Tables installed with Field Service Management
Properties installed with Field Service Management
Roles installed with Field Service Management
Script includes installed with Field Service Management
Client scripts installed with Field Service Management
Business rules installed with Field Service Management
Section 508 compliance features
Dynamic scheduling task dependencies
Work order task fields in the Field Service Contractor application
Appointment booking components
Time Recording for Field Service components
Field Service - Signature Pad components
Central dispatch integration with dynamic scheduling
Working with tasks in the central dispatch calendar
Emergency Exposure Management components
Contractor Management components
Customer Experience components
Field Service Capacity and Reservations Management components
Field Service Crew Operations components
Intelligent Task Recommendations components
Field Service with Service Locations Support components
Field Service Territory Planning components
Advanced Part Sourcing components
Template Management for Field Service components
Planned Work Management system properties
Workforce Optimization for Field Service components
Field Service Task Bundling components
Field Service Task Bundling fields
Objectives and constraints used with Schedule Optimization
Schedule optimization properties
Schedule Optimization travel estimate providers
Intra-day schedule automation flows and subflows
Task assignees table
Calendar event icons in Dispatcher Workspace
Existing map pins in Dispatcher Workspace
Exploring Now Assist for Field Service Management (FSM)
Skill inputs for Now Assist for Field Service Management (FSM)
Configure the Generate closure notes UI action
Generate work order task closure summaries
Release version : Vancouver Utah Tokyo San Diego
Updated Aug 3, 2023
1 minute read
Field Service Management

A request contains one or more tasks. These tasks allow qualifiers to define activities that must be done to complete a request.

Administrators can create multiple tasks under a single request.

Assign different aspects of a request to different staff members.
Assign tasks to staff members who have different set of skills, or are in different locations.
Schedule tasks so they are either done one after another, or at the same time by different staff members.
Schedule additional tasks, if necessary, to complete the request.