Resume Worded   |  Proven Resume Examples

  • Resume Examples
  • Engineering Resumes

6 Technical Support Resume Examples - Here's What Works In 2024

Since the entire world is thriving in an it environment, there is a greater demand than ever for technical support. giving technical support includes managing, maintaining, and handling it systems as needed. our technical support resume guide can be useful if you are a tech-savvy job seeker in the field. filled with tips and downloadable templates, make yourself an impressive resume.

Hiring Manager for Technical Support Roles

Many businesses are relocating online so they can effectively save time and resources. But to do that, they must always make sure that their IT systems are fault-free. That’s where the demand for technical support comes in!

Technical support offers to monitor computer systems without fail and immediately perform bug fixes when they arise. They are also responsible for troubleshooting problems, diagnosing solutions as well as configuring hardware and software. Apart from that, technical support often helps out individuals virtually in solving their specific problems too!

This profession requires an educational background and a vast knowledge of computer and IT systems. Being technical and analytical are must-have qualities that tech support must possess because it makes them effective in their jobs. 

If you’re looking to make your resume impressive to recruiters, our technical support resume guide can help you determine how to do so! A good resume requires concise and relevant [information that employers are actively seeking from applicants. Let’s take a look into what makes for successful technical support resumes!

Technical Support Resume Templates

Jump to a template:

  • Software Support Technician
  • Software Product Support Analyst
  • Technical Support Specialist
  • Technical Support Engineer
  • Application Support Engineer

Jump to a resource:

  • Keywords for Technical Support Resumes

Technical Support Resume Tips

  • Action Verbs to Use
  • Related Engineering Resumes

Get advice on each section of your resume:

Template 1 of 6: Software Support Technician Resume Example

Have you ever used the tech support chat to solve a random problem on any software like Microsoft? The person helping you out with a solution is a software support technician. A software support technician is in charge of fixing software application problems, identifying system errors, and documenting solutions. They improve the customer experience within SaaS companies! To efficiently produce support tickets and resolve customers' difficulties, a software support technician needs to be very organized, have great communication, and have computer tool and application navigational abilities. Academically, you will need to have a bachelor's degree in computer science or IT support as well as some prior experience working as a support technician. This is how you make an interesting software support technician resume:

This software support technician shows an example on how to create a successful resume template that is impressive to recruiters.

We're just getting the template ready for you, just a second left.

Tips to help you write your Software Support Technician resume in 2024

   display your academic success in computer and information technology..

Employers need candidates with experience in computer science and knowledge of the subject. To grab their attention, be sure to highlight your degrees, certifications, and any merit-based honors in the field.

Display your academic success in computer and information technology. - Software Support Technician Resume

   Highlight important problem-solving achievements in your career.

Before users became aware of the software server's outage, did you diagnose any issues? Have customers praised your customer service abilities in reviews? In a prior position, did you create simple FAQs? Your resume should include these. It helps potential employers identify you as a practical and technical solution to their tech problems.

Highlight important problem-solving achievements in your career. - Software Support Technician Resume

Skills you can include on your Software Support Technician resume

Template 2 of 6: software product support analyst resume example.

One step above the corporate ladder is the software product support analyst. As a software product support analyst, you’re often required to communicate directly with consumers facing issues. You are expected to assist and advise solutions to software problems such as malfunctions and bugs. Most job postings require a bachelor's degree in IT or computer science. Having a few years of experience in the field is always considered a bonus as it shows you are an analytical and experienced employee, who can provide valuable service. Let’s view an example of a good software product support analyst's resume:

A resume example template shows how to create a good software product support analyst's resume that will help you land a job.

Tips to help you write your Software Product Support Analyst resume in 2024

   show your knowledge of remote desktop support systems like teamviewer..

As a software product support analyst, you must work well in a team. Therefore, employers are more likely to want you on board if you mention that you are familiar with and flexible with working in teams by mentioning your expertise in remote-working platforms like TeamViewer or Zoho Assist.

Show your knowledge of remote desktop support systems like TeamViewer. - Software Product Support Analyst Resume

   Mention your familiarity with networking systems and protocol.

A technical support professional is helpful to businesses if they know several operating systems. Include your operating system qualifications, but don't be afraid to mention that you also hold other technical credentials like CCNA, CNCT, CCENT, or CCNP.

Mention your familiarity with networking systems and protocol. - Software Product Support Analyst Resume

Skills you can include on your Software Product Support Analyst resume

Template 3 of 6: technical support specialist resume example.

Let's chat about crafting resumes for a Technical Support Specialist role. This position is all about trouble-shooting, problem-solving, and, most importantly, communication. With remote work becoming the norm due to recent trends, these roles have expanded beyond local offices into global teams. When writing your resume, it's important to convey not just your technical efficiencies, but also your ability to explain complex issues in a clear and understandable manner. Remember, a tech support specialist is the bridge between sophisticated tech systems and their less tech-savvy users. Your future employer needs to know that you have a good grasp of both the technology you'll be supporting and the communication skills necessary to interact effectively with clients. No matter how complex the issue, the users will expect a simple and practical solution. Your resume should reflect your ability to excel in such scenarios and should highlight your understanding of the latest industry trends.

A well-structured resume for the position of a Technical Support Specialist.

Tips to help you write your Technical Support Specialist resume in 2024

   highlight your problem-solving skills.

Highlight instances in your past roles where you went above and beyond to resolve a complex technical issue. Rather than focusing solely on the technical aspect, emphasize how you communicated the solution to non-technical team members or clients. Tech support isn't just about fixing things; it's about helping people understand what went wrong and how it was fixed.

Highlight your problem-solving skills - Technical Support Specialist Resume

   Demonstrate your expertise with remote support tools

With more teams working remotely, ability to use online technical support tools has become a must. Mention specific remote support tools you are familiar with, like Zendesk or TeamViewer. This shows you're prepared for the new reality of remote technical support.

Demonstrate your expertise with remote support tools - Technical Support Specialist Resume

Skills you can include on your Technical Support Specialist resume

Template 4 of 6: technical support specialist resume example.

Technical support specialists overlook problems that are beyond technical support representatives. They have greater knowledge of computer software and hardware. These specialists are focused on attending to technical requests to ensure productivity. Your job will require you to show excellent problem-solving and troubleshooting skills. Having great communication and the ability to explain things in layman’s terms will be useful because tech support specialists are relayers of information in a chain of teams. Here’s what a successful technical support specialist resume looks like:

This technical support specialist resume shows all elements required to make a great resume that gets you your dream job.

   Quantify your achievements in numerical figures.

Quantifying your success is the finest strategy to draw in a new company. You can say how many support tickets you successfully resolved or how many bug-fixing reports you sent. You can also state how many individuals you were able to carry in a team if you have experience leading teams. Your resume will stand out with these numbers!

Quantify your achievements in numerical figures. - Technical Support Specialist Resume

   Include relevant customer support experience from previous jobs.

One crucial skill that recruiters look for is the ability to communicate information to customers. If you list employment experience connected to customer support on your resume, it will speak for you. Working in retail or a call center are two examples of this!

Include relevant customer support experience from previous jobs. - Technical Support Specialist Resume

Template 5 of 6: Technical Support Engineer Resume Example

Researching and resolving customer issues regarding computer systems and software comes in the job description of a technical support engineer. They have additional tasks such as designing software, developing maintenance plans, and configuring systems to ultimate optimizations as well! Due to the intensely technical nature of this job, you need to have a bachelor's degree in Engineering along with work experience as a tech support engineer. Your knowledge of API and web services counts as a plus point because it makes you helpful to the corporate. Here’s a template of a technical support engineer resume:

A successful resume example template for the title of technical support engineer displays how to create a good resume.

Tips to help you write your Technical Support Engineer resume in 2024

   mention personal projects that showcase your range of skills..

Recruiters want to know if you can handle an array of systems and software (pun intended). Your resume should be rich in showcasing personal projects that use multiple programming languages and technology like NoSQL, Support Tickers, Project management, and Servers.

Mention personal projects that showcase your range of skills. - Technical Support Engineer Resume

   Include career highlights that show an attentive and team-working attitude.

Being tech-savvy is not the only thing that you need to work effectively as a technical support engineer. The work experience portion of your resume should include instances where you can mention your teamwork attitude. Use words such as “led”, “resolved”, “overcame” and “created” to highlight these instances.

Include career highlights that show an attentive and team-working attitude. - Technical Support Engineer Resume

Skills you can include on your Technical Support Engineer resume

Template 6 of 6: application support engineer resume example.

When businesses want to streamline their operations, they seek an application support engineer. These engineers are responsible to overlook the installation and maintenance of software applications important to the business, assisting wherever necessary. Being an application support engineer means being an expert on software stacks and timely debugging and maintaining software. They need to be communicative and responsible with time, along with having a bachelor’s degree in computer science or information technology. If this job sounds like the one you’re seeking, we have a great resume template for you to take inspiration from!

This template shows an example of a application support engineer resume that can help you prepare a great resume.

Tips to help you write your Application Support Engineer resume in 2024

   demonstrate technical programming skills through projects..

Your projects that are built upon various programming languages and frameworks can make a difference to your resume. Some of the most important languages that employers often look for are Java, C++, Javascript, .Net languages as well as HTML. Some framework examples can include Emmet, jQuery, Bootstrap as well as Sass.

Demonstrate technical programming skills through projects. - Application Support Engineer Resume

   Show your abilities in using common software tools.

Experience with data management, online platform development, and proprietary business software can help your resume stand out. It demonstrates your capacity for successfully managing the technical components of your profession and establishes your skills before you even get the job! Some of these software includes Apache Hadoop and Ajax.

Show your abilities in using common software tools. - Application Support Engineer Resume

Skills you can include on your Application Support Engineer resume

As a hiring manager who has recruited technical support professionals at companies like Google, Microsoft, and Apple, I know what it takes to create a standout resume in this field. The following tips will help you showcase your skills and experience in a way that catches the attention of potential employers and sets you apart from other candidates.

   Highlight your technical expertise

Employers want to see that you have the technical skills needed to excel in a technical support role. Be sure to highlight your expertise in the following areas:

  • Operating systems like Windows, Mac OS, and Linux
  • Hardware components such as servers, routers, and switches
  • Networking protocols and troubleshooting techniques
  • Remote desktop and screen sharing tools

Avoid simply listing these skills without context. Instead, provide specific examples of how you've used them to solve problems and support end-users. For example:

Resolved complex network connectivity issues by analyzing packet captures using Wireshark and implementing firewall rule changes to restore service for over 500 users.

Bullet Point Samples for Technical Support

   Quantify your impact with metrics

Numbers speak louder than words when it comes to demonstrating your value as a technical support professional. Use metrics to quantify the impact of your work, such as:

  • Number of tickets resolved per day/week/month
  • Average resolution time for support requests
  • Customer satisfaction scores or ratings
  • Percentage reduction in escalations or repeat issues

Avoid vague statements that lack context, like:

  • Handled a high volume of support tickets
  • Provided excellent customer service

Instead, be specific and use numbers to back up your claims:

  • Consistently resolved an average of 50+ support tickets per week while maintaining a 98% customer satisfaction rating
  • Reduced average ticket resolution time by 30% through process improvements and automation

   Showcase your problem-solving skills

Technical support is all about troubleshooting and problem-solving. Employers want to see examples of how you've used your analytical skills to diagnose and resolve complex issues. When describing your experience, focus on:

  • The specific problem or challenge you faced
  • The steps you took to investigate and identify the root cause
  • The solution you implemented to resolve the issue
  • The impact of your resolution (e.g. number of users affected, system downtime avoided)

For example:

Investigated and resolved a critical application performance issue affecting over 10,000 users worldwide. Collaborated with development teams to identify a memory leak in the code and implemented a patch, restoring normal operation within 2 hours and preventing an estimated $50,000 in lost productivity.

   Highlight your communication skills

As a technical support professional, you'll often need to explain complex technical concepts to non-technical users. Employers want to see that you have strong communication skills and can adapt your language to your audience. In your resume, include examples of how you've:

  • Clearly explained technical solutions to end-users
  • Created user guides, knowledge base articles, or other documentation
  • Collaborated with cross-functional teams to resolve issues
  • Presented technical information to stakeholders or leadership
Created a series of user guides and video tutorials on common IT issues, reducing helpdesk ticket volume by 25% and empowering users to resolve basic problems on their own.

   Include relevant certifications and training

In the technical support field, certifications demonstrate your knowledge and commitment to staying current with industry best practices. Be sure to include any relevant certifications you hold, such as:

  • CompTIA A+, Network+, or Security+
  • Microsoft Certified Solutions Expert (MCSE)
  • Cisco Certified Network Associate (CCNA)
  • ITIL Foundation

In addition to certifications, highlight any relevant training or professional development you've completed. This could include vendor-specific courses, online learning platforms like Coursera or Pluralsight, or in-person workshops and conferences.

Remember, the key is to focus on certifications and training that are directly relevant to the technical support role you're seeking. Avoid listing certifications that are outdated or not applicable to the position.

   Tailor your resume to the job description

One of the biggest mistakes job seekers make is using the same generic resume for every application. To stand out, you need to tailor your resume to the specific job description and company. Here's how:

  • Read the job description carefully and identify the key skills, experience, and qualifications required
  • Highlight the parts of your background that match these requirements, using similar language and keywords
  • Include specific examples and metrics that demonstrate your fit for the role
  • Research the company and industry, and incorporate any relevant insights or terminology

For example, if the job description emphasizes experience with cloud computing platforms like AWS or Azure, be sure to highlight any relevant projects or certifications you have in this area. If the company is known for its commitment to customer service, include examples of how you've gone above and beyond to support end-users.

By tailoring your resume to the specific job and company, you'll show employers that you've done your research and are a strong fit for the role.

Writing Your Technical Support Resume: Section By Section

  header, 1. put your name front and center.

Your name should be the largest text on your resume, typically 14-16pt font. It's best to use the name you use in professional contexts, which is likely the same one on your LinkedIn profile.

Make sure your name is on its own line and stands out from the rest of your contact details:

  • John Q. Smith
  • 123-456-7890 | [email protected] | linkedin.com/in/johnqsmith

Avoid these common mistakes:

  • JOHN QUINCY SMITH (all caps looks unprofessional)
  • John Smith, Technical Support Specialist (no job titles)
  • John Smith, 123 Main St, New York, NY 10001, 123-456-7890, [email protected] (full address is unnecessary)

2. Include essential contact details

In addition to your name, your header should contain:

  • Phone number
  • Professional email address
  • LinkedIn profile URL
  • City and state (optional)

Technical support roles often require troubleshooting via phone, so listing your number is important. Use a professional email with a simple format like [email protected] . Avoid outdated domains like AOL or Hotmail that might age you.

Bad example:

  • [email protected]

Good example:

If you have a strong LinkedIn profile, include the URL. Recruiters often cross-reference it with your resume. Just use the unique part after linkedin.com/, not the full link.

Tip: Ensure your LinkedIn is as compelling as your resume. Use our free LinkedIn Review tool to optimize your profile and showcase your technical support expertise.

3. Keep it clean and simple

Stick to a clean, easy-to-read design for your header. Use a common font like Arial or Calibri. Bold your name and consider using light dividing lines to separate it from your other details.

John Smith ———————— [email protected] | 212-555-1234 | New York, NY | linkedin.com/in/jsmith

Avoid graphics, photos, logos or other embellishments in your header. Applicant tracking systems can have trouble parsing those elements. Busy hiring managers also prefer simple, straightforward headers.

Remember, the goal is to make it easy for recruiters to know who you are and how to contact you. An uncluttered header with key details does the job best.

  Summary

A resume summary for technical support roles is optional. It can be beneficial if you're making a career change and your past experience doesn't directly align with technical support, or if you're an experienced professional with many years in the field. A summary allows you to provide additional context and highlight key skills that may not be immediately apparent from your work history alone.

However, avoid using an objective statement, as they are outdated and focus on your own goals rather than how you can contribute to the company. Instead, use your summary to showcase your most relevant qualifications and the value you bring to a technical support position.

How to write a resume summary if you are applying for a Technical Support resume

To learn how to write an effective resume summary for your Technical Support resume, or figure out if you need one, please read Technical Support Resume Summary Examples , or Technical Support Resume Objective Examples .

1. Tailor your summary to the specific role

When crafting your technical support resume summary, it's crucial to align it with the specific job requirements. Many candidates make the mistake of using a generic, one-size-fits-all summary:

Experienced IT professional seeking a challenging technical support position to utilize my skills and grow my career.

Instead, highlight your most relevant technical support qualifications and the value you offer:

Technical Support Specialist with 5+ years of experience troubleshooting and resolving complex hardware, software, and network issues. Skilled at communicating with non-technical users and providing exceptional customer service. Seeking to leverage my expertise to improve customer satisfaction and retention for [Company Name].

2. Quantify your achievements

When possible, use numbers and metrics to quantify your accomplishments in your summary. This helps provide concrete evidence of your abilities and makes your summary more impactful. Compare the following examples:

  • Experienced in resolving technical issues and providing customer support

Instead, quantify your experience like this:

  • Resolved an average of 50+ technical support tickets per week while maintaining a 95% customer satisfaction rating

By incorporating numbers, you give hiring managers a tangible sense of your capabilities and the level of impact you can bring to their technical support team.

3. Showcase your technical and soft skills

A standout technical support resume summary should highlight both your technical expertise and your soft skills. Technical skills demonstrate your ability to troubleshoot and resolve issues, while soft skills show you can effectively communicate with and support customers.

Include specific technical skills, tools, and methodologies you're proficient in:

  • Proficient in Windows, macOS, iOS, and Android troubleshooting
  • Experienced with remote desktop tools, ticketing systems, and knowledge bases

Complement these with relevant soft skills:

  • Excellent active listening and problem-solving abilities
  • Strong written and verbal communication skills

By showcasing both skill sets in your summary, you demonstrate that you have the well-rounded expertise needed to excel in a technical support role.

  Experience

Your work experience section is the heart of your resume and should effectively demonstrate your ability to excel in a technical support role. Highlight your most relevant and impressive accomplishments, and show the impact you've made in previous positions.

1. Focus on customer service and problem-solving skills

Emphasize your customer service expertise and problem-solving abilities, as these are crucial for success in technical support roles. Showcase specific examples of how you've assisted customers and resolved complex issues.

  • Resolved an average of 50+ customer inquiries daily, maintaining a 95% customer satisfaction rating
  • Troubleshot and resolved complex software issues, reducing average ticket resolution time by 25%

Avoid generic statements that don't highlight your specific contributions:

  • Responsible for answering customer questions
  • Helped customers with technical problems

2. Highlight technical expertise and tools

Demonstrate your proficiency with relevant technical tools, systems, and methodologies used in your previous roles. This showcases your ability to adapt to new technologies and work efficiently.

  • Expertly navigated Zendesk CRM to manage and prioritize customer tickets
  • Utilized advanced troubleshooting techniques to diagnose and resolve network connectivity issues

Compare this to a resume that lacks specific tools and technologies:

  • Used a ticketing system to manage customer inquiries
  • Helped customers with network problems

3. Quantify your achievements with metrics

Whenever possible, use metrics to quantify your achievements and demonstrate the impact of your work. This helps hiring managers understand the scale and scope of your contributions.

  • Implemented a new troubleshooting guide, reducing average call handle time by 90 seconds
  • Maintained a first-call resolution rate of 85%, surpassing team targets by 15%
Improved efficiency by creating a troubleshooting guide and consistently met first-call resolution targets

While this example mentions positive achievements, it lacks the specific metrics that make the accomplishments more tangible and impressive.

4. Showcase promotions and career growth

If you've been promoted or taken on additional responsibilities in your previous technical support roles, make sure to highlight this in your work experience section. This demonstrates your ability to grow and succeed within an organization.

  • Promoted to Senior Technical Support Representative after consistently exceeding performance targets
  • Trained and mentored a team of 5 junior support representatives, contributing to a 20% increase in overall team efficiency

Avoid downplaying your career progression with vague statements:

  • Worked as a Technical Support Representative and then got promoted
  • Helped train new team members

  Education

The education section of your technical support resume should be concise and highlight your most relevant qualifications. It's important to tailor this section to the specific job you're applying for, emphasizing the skills and knowledge that are most valuable in the technical support field.

1. List your highest degree first

Start with your most recent or highest level of education, such as a bachelor's or associate's degree in a relevant field like computer science, information technology, or engineering. If you have multiple degrees, list them in reverse chronological order.

Bachelor of Science in Computer Science University of California, Los Angeles Graduated: May 2020

2. Include relevant coursework and projects

If you're a recent graduate or have limited work experience, highlighting relevant coursework and projects can demonstrate your skills and knowledge to potential employers. Focus on courses and projects that showcase your technical abilities, problem-solving skills, and customer service experience.

  • Relevant Coursework: Network Administration, Database Management, Software Troubleshooting
  • Senior Project: Developed a user-friendly troubleshooting guide for common software issues, reducing support ticket response time by 20%

3. Showcase technical certifications

In the technical support field, certifications can be just as valuable as traditional degrees. If you have earned any relevant certifications, such as CompTIA A+, Network+, or ITIL, include them in your education section or create a separate 'Certifications' section.

CompTIA A+ Certification Earned: September 2021

For senior-level technical support professionals, it's important to keep the education section concise and focus on your most impressive qualifications. Avoid listing outdated or irrelevant certifications, as they may distract from your more recent achievements.

4. Tailor your education section to the job

When applying for technical support positions, it's essential to customize your education section to highlight the skills and knowledge that are most relevant to the specific job. Review the job description carefully and emphasize the qualifications that match the employer's requirements.

For example, if the job description mentions a preference for candidates with experience in a specific operating system or software, make sure to highlight any related coursework or certifications you have.

  • Bachelor of Arts in English Literature
  • Relevant Coursework: Creative Writing, British Literature, Poetry Analysis
  • Bachelor of Science in Information Technology
  • Relevant Coursework: Operating Systems, Network Security, Technical Writing

Action Verbs For Technical Support Resumes

Actions speak louder than words. But for a technical support resume, action words speak the loudest to recruiters. Your profile should show words like … and … to display your ability to work best as technical support personnel. It is the profession where your past performance plays a great role so make sure to add these action verbs to your resume wherever possible:

Action Verbs for Technical Support

  • Troubleshoot
  • Implemented

For more related action verbs, visit IT Action Verbs .

For a full list of effective resume action verbs, visit Resume Action Verbs .

Action Verbs for Technical Support Resumes

Skills for technical support resumes.

What goes into creating solid technical support? It certainly helps to have a solid grasp of programming languages and networks. But it's not just scientific and technology-based; it also involves sharing ideas and working in teams to find solutions to a wide range of issues. Effective time and project management is another skill that technical support must possess.

Having certifications in technical engineering, university degrees along with relevant hard skills should be included in your resume. They help recruiters identify a successful applicant who is experienced in the field and has solutions to all problems. Here is a list of all skills that you should include in your resume as long as you possess them:

  • Technical Support
  • Troubleshooting
  • Active Directory
  • Windows Server
  • Operating Systems
  • Software Installation
  • System Administration
  • Computer Hardware
  • Network Administration
  • Microsoft Access
  • Engineering
  • Telecommunications
  • Virtual Private Network (VPN)
  • IT Service Management
  • Project Management
  • Domain Name System (DNS)
  • Dynamic Host Configuration Protocol (DHCP)
  • Internet Protocol Suite (TCP/IP)
  • Customer Service

Skills Word Cloud For Technical Support Resumes

This word cloud highlights the important keywords that appear on Technical Support job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more 'important' it is.

Top Technical Support Skills and Keywords to Include On Your Resume

How to use these skills?

Other engineering resumes, cloud engineer.

Azure Cloud Engineer resume sample and recommendations

Desktop Support

A Desktop Support Engineer resume showing extensive experience in the financial, customer service, and professional recruitment industries.

IT Specialist

An entry level IT support specialist resume sample that highlights the applicant's certifications and quantifiable value addition.

  • Software Engineer Resume Guide
  • Software Developer Resume Guide
  • Web Developer Resume Guide
  • Programmer Resume Guide
  • Front End Developer Resume Guide
  • DevOps Resume Guide
  • Full Stack Developer Resume Guide
  • Java Developer Resume Guide
  • Python Developer Resume Guide
  • IT Manager Resume Guide
  • Cyber Security Resume Guide
  • Salesforce Resume Guide
  • Quality Assurance Resume Guide
  • Quality Engineer Resume Guide
  • Electrical Engineer Resume Guide
  • System Administrator Resume Guide
  • Scrum Master Resume Guide
  • Civil Engineer Resume Guide
  • Network Administrator Resume Guide
  • Mechanical Engineer Resume Guide
  • Manufacturing Engineer Resume Guide
  • Network Engineer Resume Guide
  • Node.js Resume Guide
  • SQL Developer Resume Guide
  • Integration Architect Resume Guide
  • Engineering Manager Resume Guide
  • Software Tester Resume Guide
  • Service Technician Resume Guide
  • Platform Engineer Resume Guide
  • Automation Engineer Resume Guide
  • C, C++, and C# Developer Resume Guide

Technical Support Resume Guide

  • Project Engineer Resume Guide
  • Security Manager Resume Guide
  • Electronic Technician Resume Guide
  • System Engineer Resume Guide
  • IT Specialist Resume Guide
  • Packaging Engineer Resume Guide
  • Oracle Resume Guide
  • Planning Engineer Resume Guide
  • Blockchain Resume Guide
  • Cloud Developer Resume Guide
  • ETL Developer Resume Guide
  • SharePoint Developer Resume Guide
  • Kafka Resume Guide
  • Audio Engineer Resume Guide
  • HVAC Resume Guide
  • Industrial Engineer Resume Guide
  • Maintenance Technician Resume Guide
  • Solutions Architect Resume Guide
  • Implementation Specialist Resume Guide
  • Software Architect Resume Guide
  • PHP Developer Resume Guide
  • Biomedical Engineer Resume Guide
  • Robotics Resume Guide
  • Chief Digital Officer Resume Guide
  • Innovation Resume Guide
  • Security Analyst Resume Guide
  • IT Auditor Resume Guide
  • Director of Software Engineering Resume Guide
  • Environmental Engineer Resume Guide
  • Technology Director Resume Guide
  • Director of Information Technology Resume Guide
  • AWS Resume Guide
  • Director of Engineering Resume Guide
  • Materials Engineer Resume Guide
  • UAT Tester Resume Guide
  • Software Support Technician Resume Example
  • Software Product Support Analyst Resume Example
  • Technical Support Specialist Resume Example
  • Technical Support Engineer Resume Example
  • Application Support Engineer Resume Example
  • Tips for Technical Support Resumes
  • Skills and Keywords to Add
  • All Resume Examples
  • Technical Support CV Examples
  • Technical Support Cover Letter
  • Technical Support Interview Guide
  • Explore Alternative and Similar Careers

Download this PDF template.

Creating an account is free and takes five seconds. you'll get access to the pdf version of this resume template., choose an option..

  • Have an account? Sign in

E-mail Please enter a valid email address This email address hasn't been signed up yet, or it has already been signed up with Facebook or Google login.

Password Show Your password needs to be between 6 and 50 characters long, and must contain at least 1 letter and 1 number. It looks like your password is incorrect.

Remember me

Forgot your password?

Sign up to get access to Resume Worded's Career Coaching platform in less than 2 minutes

Name Please enter your name correctly

E-mail Remember to use a real email address that you have access to. You will need to confirm your email address before you get access to our features, so please enter it correctly. Please enter a valid email address, or another email address to sign up. We unfortunately can't accept that email domain right now. This email address has already been taken, or you've already signed up via Google or Facebook login. We currently are experiencing a very high server load so Email signup is currently disabled for the next 24 hours. Please sign up with Google or Facebook to continue! We apologize for the inconvenience!

Password Show Your password needs to be between 6 and 50 characters long, and must contain at least 1 letter and 1 number.

Receive resume templates, real resume samples, and updates monthly via email

By continuing, you agree to our Terms and Conditions and Privacy Policy .

Lost your password? Please enter the email address you used when you signed up. We'll send you a link to create a new password.

E-mail This email address either hasn't been signed up yet, or you signed up with Facebook or Google. This email address doesn't look valid.

Back to log-in

These professional templates are optimized to beat resume screeners (i.e. the Applicant Tracking System). You can download the templates in Word, Google Docs, or PDF. For free (limited time).

   access samples from top resumes, get inspired by real bullet points that helped candidates get into top companies.,    get a resume score., find out how effective your resume really is. you'll get access to our confidential resume review tool which will tell you how recruiters see your resume..

how to write a resume for technical support

Writing an effective resume has never been easier .

Upgrade to resume worded pro to unlock your full resume review., get this resume template (+ 5 others), plus proven bullet points., for a small one-time fee, you'll get everything you need to write a winning resume in your industry., here's what you'll get:.

  • 📄 Get the editable resume template in Google Docs + Word . Plus, you'll also get all 5 other templates .
  • ✍️ Get sample bullet points that worked for others in your industry . Copy proven lines and tailor them to your resume.
  • 🎯 Optimized to pass all resume screeners (i.e. ATS) . All templates have been professionally designed by recruiters and 100% readable by ATS.

Buy now. Instant delivery via email.

  instant access. one-time only., what's your email address.

how to write a resume for technical support

I had a clear uptick in responses after using your template. I got many compliments on it from senior hiring staff, and my resume scored way higher when I ran it through ATS resume scanners because it was more readable. Thank you!

how to write a resume for technical support

Thank you for the checklist! I realized I was making so many mistakes on my resume that I've now fixed. I'm much more confident in my resume now.

how to write a resume for technical support

how to write a resume for technical support

Build my resume

how to write a resume for technical support

  • Resume builder
  • Build a better resume in minutes
  • Resume examples
  • 2,000+ examples that work in 2024
  • Resume templates
  • 184 free templates for all levels
  • Cover letters
  • Cover letter generator
  • It's like magic, we promise
  • Cover letter examples
  • Free downloads in Word & Docs

3 Technical Support Specialist Resume Examples for 2024

Stephen Greet

Technical Support Specialist Resume

Professional technical support specialist resume, formal technical support specialist resume.

  • Technical Support Specialist Resume Writing 101

As a technical support specialist, you’ve refined your ability to decode complex technical problems and present them in simple terms. Thanks to your work, everyday users are able to navigate the complex waters of technology with ease. 

Leveraging your deep technical knowledge to provide users with a frustration-free experience is a highly sought-after skill. However, you’ll still need to write an effective resume to beat the competition.

Don’t worry—we’re here to help. With our technical support specialist resume examples and cover letter writing tips, you’re one successful interview away from a job!

or download as PDF

Technical support specialist resume example with 6+ years experience

Related resume examples

  • IT specialist
  • IT director
  • Entry-level IT
  • IT professional

What Matters Most: Your IT Expertise & Customer Service Background

Your resume skills and work experience

You’re a pro with various tech support tools, be it TeamViewer or Zendesk, and that proficiency helps you get through each workday. Thanks to your confidence in various software and hardware, end users walk away happy with their problems all fixed. Use this part of your resume to emphasize that.

For maximum effect, stick to listing your technical skills and software proficiencies in this section, with an emphasis on those that enhance your productivity, such as Jira Service Desk. 

Talk about your network troubleshooting expertise and your knowledge of security protocols. If you specialize in a certain niche of tech support, such as cloud systems or virtualization, make sure to highlight it.

9 best technical support specialist skills

  • Active Directory
  • Norton/McAfee

Sample technical support specialist work experience bullet points

You’ve resolved countless tech issues, led cybersecurity training initiatives, and oversaw countless software installations. Let’s not forget that you did all this while maintaining high user satisfaction and system efficiency scores!

To make the most of your expertise, don’t just list off your daily responsibilities—focus on your greatest achievements where your work made a tangible impact on the end user, or even the company as a whole. Throw in some metrics to make your experience stand out even more.

Discuss your high first-call resolution rates with TeamViewer, the decrease in ticket response times your Jira prioritization overhaul led to, and routines or systems you implemented that boosted overall uptime or efficiency.  Here are a few samples:

  • Analyzed network performance using Wireshark to identify and resolve network latency issues, resulting in a 22% improvement in overall network efficiency
  • Improved network uptimes by 23% using Kubernetes to ease peak load and dedicated servers
  • Managed software installations across 450+ workstations, resulting in an 18% increase in system efficiency
  • Collaborated on a network overhaul using Cisco IOS, improving connectivity speeds by 26%

Top 5 Tips for Your Technical Support Specialist Resume

  • When you list your technical skills and work experience , make sure to get into the specific software applications and tools you’re familiar with. For instance, discuss which remote desktop tools, helpdesk software, or ticketing systems you used to achieve your goals.
  • Your job hinges on your ability to troubleshoot and resolve issues with network and computer systems. Talk about times when you’ve combined your technical skills with creative problem-solving to resolve complex issues that seemingly had no straightforward fix.
  • Show that you’re proficient in offering support across various operating systems by listing those you’re familiar with, be it Windows, Linux, or macOS. Take this a step further in your work experience bullet points by showcasing any specialized troubleshooting you’ve done for these systems.
  • Technical support often involves assisting end users, so showing your excellent customer service can help stand out. Describe instances where you went above and beyond to ensure customer satisfaction, and support your claims with your high client satisfaction metrics.
  • Creating and maintaining high-quality technical documentation is a less exciting but crucial part of the job. Dive into the documentation you’ve maintained, making sure to highlight how it improved knowledge sharing and issue resolution within your team or company.

Absolutely! If you hold relevant certifications such as CompTIA A+, ITIL, or HDI, they’re always worthy of a mention. They’re rarely mandatory, but they help demonstrate your commitment to technology and customer support.

Demonstrate your ability to adapt to evolving industry trends and learn new technologies. For example, talk about how you studied VPN systems to support your company’s transition to remote work, boosting overall employee efficiency. 

Carefully study the job description for each role, making note of the skills it emphasizes. Include all the skills it mentions that you’re confident with, and then add any other tools, platforms, or toolkits that you’re well versed in while keeping it under 9 or 10 skills.

Create my free resume now

  • Technical Support Specialist Resume Example

Resume Examples

  • Common Tasks & Responsibilities
  • Top Hard & Soft Skills
  • Action Verbs & Keywords
  • Resume FAQs
  • Similar Resumes

Common Responsibilities Listed on Technical Support Specialist Resumes:

  • Diagnosing and resolving technical issues related to computer hardware, software, network systems, and peripherals both remotely and in person.
  • Installing, configuring, and updating software applications, operating systems, and hardware devices.
  • Providing end-user support and training for new technologies and systems.
  • Creating and maintaining comprehensive documentation of IT procedures, system configurations, and troubleshooting guides.
  • Monitoring and maintaining computer systems and networks to ensure they function efficiently and securely.
  • Responding to IT service tickets and prioritizing issues based on severity and impact on business operations.
  • Collaborating with other IT staff to manage large-scale IT projects and rollouts.
  • Setting up user accounts, permissions, and passwords to ensure network security and access control.
  • Conducting regular system backups and recovery procedures to prevent data loss.
  • Assisting with the procurement of IT equipment and software, including performing cost-benefit analysis and vendor negotiations.
  • Participating in the development and implementation of IT policies and best practice guides for the organization.
  • Staying current with technological developments and trends to advise on potential improvements to IT infrastructure.

Speed up your resume creation process with the AI-Powered Resume Builder . Generate tailored achievements in seconds for every role you apply to.

Technical Support Specialist Resume Example:

  • IT support strategy development
  • Ticketing system implementation and management
  • Security protocols and training
  • Technical workshop development and instruction
  • Operating system migration management
  • IT procurement and cost optimization
  • Data backup and recovery solutions
  • Technical issue analysis and resolution
  • IT documentation and best practices creation
  • Remote support tools and protocols
  • Project management
  • Customer service and user satisfaction improvement
  • Technical training and staff development
  • System performance monitoring and optimization
  • Business continuity planning

Top Skills & Keywords for Technical Support Specialist Resumes:

Hard skills.

  • Troubleshooting and Problem Solving
  • Hardware and Software Installation
  • Network Configuration and Troubleshooting
  • Operating Systems (Windows, macOS, Linux)
  • Remote Desktop Support
  • Customer Service and Communication
  • Knowledge Base Management
  • Ticketing Systems (e.g. JIRA, Zendesk)
  • Scripting and Automation
  • Virtualization Technologies (e.g. VMware, Hyper-V)
  • Security and Data Protection
  • Mobile Device Support

Soft Skills

  • Communication and Interpersonal Skills
  • Problem Solving and Troubleshooting
  • Customer Service and Relationship Management
  • Attention to Detail and Accuracy
  • Patience and Empathy
  • Adaptability and Flexibility
  • Time Management and Prioritization
  • Technical Knowledge and Expertise
  • Collaboration and Teamwork
  • Analytical Thinking and Data Analysis
  • Conflict Resolution and Negotiation
  • Continuous Learning and Self-Development

Resume Action Verbs for Technical Support Specialists:

  • Troubleshot
  • Implemented
  • Collaborated
  • Investigated
  • Coordinated

Generate Your Resume Summary

how to write a resume for technical support

Resume FAQs for Technical Support Specialists:

How long should i make my technical support specialist resume, what is the best way to format a technical support specialist resume, which keywords are important to highlight in a technical support specialist resume, how should i write my resume if i have no experience as a technical support specialist, compare your technical support specialist resume to a job description:.

  • Identify opportunities to further tailor your resume to the Technical Support Specialist job
  • Improve your keyword usage to align your experience and skills with the position
  • Uncover and address potential gaps in your resume that may be important to the hiring manager

Complete the steps below to generate your free resume analysis.

Related Resumes for Technical Support Specialists:

It support specialist, it support analyst, it support manager, desktop support specialist, desktop support engineer, support engineer, technical support engineer, it service manager.

  • Knowledge Base
  • Free Resume Templates
  • Resume Builder
  • Resume Examples
  • Free Resume Review

How to write a tech support resume?

[ Click here to directly go to the complete tech support resume sample ]

Here is the latest 2021 guide on tech support resume to help you grab the opportunity of getting your dream tech job.

"When you stop chasing the wrong things, you give the right things a chance to catch you." -Lolly Daskal

Many people tend to miss out on a great career opportunity just because they fail to stand out as a suitable professional they really are.

Make the smart choice by creating a professional resume that highlights your core skills and communicates your true potential.

Before we begin, take a look at our technical support resume template to get an idea of what an ideal resume should look like:

  • Softwares: TOPdesk, ServiceNow, Spiceworks, Jira Service Desk
  • Operating Systems: MS Windows, Linux, MS Office
  • Dispensed regular maintenance to existing hardware components and troubleshot systems & applications
  • Rendered assistance to the 100+ in-house employees & 10+ clients on technology-related issues
  • Solved 95% problems without the involvement of the IT head
  • Replaced damaged/malfunctioned hardware & ordered new parts when necessary to improve productivity by 20%
  • Generated reports on the status of all hardware & software in the company and maintained the IT inventory
  • Conducted research & delivered cost analysis data when upgrading or purchasing new hardware, software or equipment
  • Oversaw organization’s data and maintained, backed up and secured databases , and restored files with 100% accuracy
  • Implemented & assisted 100+ in-house employees on the roll-out of new applications & operating systems
  • Trained & onboarded 5+ junior tech support technicians on hardware & software components
  • Set up profiles, emails, and issued access passes for ~30 new employees and assisted on password-related glitches
  • Played a crucial role in running security checks & conducting electrical safety tests on 100+ systems
  • Provided computer support to 50+ in-house employees, 10+ freelance workers, and 5+ clients
  • Maintained & monitored the company's computer services (hardware & software) and equipment , which included,
  • Troubleshooting to detect & solve technical problems, installing & updating the hardware and software
  • Recommending computer products or equipment through market research to improve the company's productivity
  • GPA: 4.0/5.0
  • Microsoft Technology Associate (MTA) Certification | Microsoft | Feb '18

Here is a summary of our Tech Support Resume 2023 Blog:

  • Make your resume stand out amongst any other applicant by labeling your resume header with your name. Doing this will make it easier for the recruiters to track your resume.
  • Provide an accurate profile title that defines your professional status and level of expertise in your field of work.
  • Avoid irrelevant personal information in your technical support resume unless explicitly asked for.
  • Give an overview of your resume by highlighting your career achievements through a suitable resume summary or objective.

Start making the right choices and learn how to create a job-winning resume that can help you climb the ladder of your career.

By the end of this blog, you will learn:

  • What to write in your technical support resume and how to write it professionally?
  • How to describe and highlight your experience on a technical support engineer resume?
  • How to write summary for an impeccable job-winning, ATS-targeted resume for technical support from scratch?
  • How to write an objective for entry level technical support resume?
  • How to effectively optimize your technical support skills resume and make them stand out.?

. . . All so you can get the job that you want!

Hiration's Online Resume Builder is the best resume builder to help you write a job-winning technical support resume for a hassle-free experience.

Our Online Resume Builder is a huge collection of awesome resume examples and a complete technical support resume template that will blow your mind!

Simply fill the details and your perfect resume is good to go.

Here is a list of all that you will learn about resume-writing in this blog:

What is a Tech Support Resume & why do you need it?

[ Back to Table of Content ]

While applying for a job you need to go through certain things that can help you communicate your professional skills to the recruiters. So the best means is through a well-framed resume that highlights your professional potential.

To pick the most suitable applicants, most recruiters make use of the ATS (Applicant Tracking System) as it can help them filter through hundreds and thousands of resumes at once.

Make sure to curate a technical support resume that is ATS friendly as it can get your IT support resume on the radar of the recruiters by ranking high on the ATS.

Simply use the keywords used by the recruiters in the job listing and raise your chances of being shortlisted by the recruiters for the targeted job.

Acquire more information about resume writing by going through Hiration's do's and dont's for your resume .

While you are here, get your existing resume professionally reviewed by Hiration’s Resume Review Service.

How to write your Tech Support Resume

The three stages of resume writing that can help you curate the perfect resume is discussed below:

  • Stage 1: Master Tech Support Resume
  • Stage 2: First Draft of Tech Support Resume
  • Stage 3: Final Draft of Tech Support Resume

Master Tech Support Resume

Always start by drafting a master folder of your particulars and pieces of information that need to be highlighted in your technical support resume.

List down all the details of your work experience, educational qualifications, certifications, internship, etc. in a single folder.

Doing so can make it easier for framing your IT support resume as it would be easier to pick any required details from a single place instead of trying to gather scattered pieces of information.

This folder can be used for framing your current resume as well as for any future updates so make sure that you list down every point even if they may not be current,y required.

First Draft of Tech Support Resume

In the stage of resume writing, you need to compose the following sections:

  • Personal Information
  • Profile Title
  • Professional Experience
  • Certifications (if any)
  • Awards & Recognition (if any)
  • Additional Information (if any)

Final Draft of Tech Support Resume

In the final stage of writing your technical support engineer resume, you need to compose the following two sections:

Key Skills : Look through your work experience section and select the core skills that have been justified. Highlight the skills on a separate section under the heading "key skills". Frame this section as the last second step of resume writing.

Summary/Objective : Give an overview of your resume by composing a resume summary if you have more than 3 years of work experience. Compose a resume objective if you have no or fewer than 3 years of work experience. Compose this section as the last stage of resume writing.

Tech Support Resume Sections

There are distinct sections in a software technical support resume and every section highlights the specific aspect that can make the recruiters give you the required shortlist.

Given below are the traditional sections that you should include in a resume for tech support:

  • Summary/Objective

The following sections are the optional section that can be framed to enhance the standard sections:

  • Awards & Recognitions (if any)

To relish more about resume sections go to Hiration's 2023 Guide to sections in a resume .

Besides, you can use Hiration’s Online Resume Builder to curate an IT support resume that can help you land the job of your dreams.

Tech Support Resume: Professional Experience

Having professional experience can give you a higher chance of being shortlisted by the recruiters.

Make sure to highlight your work experience by implementing the following factors in your tech support engineer resume to communicate your professional potential to the recruiters:

STAR Format

  • Frame Points

Bucketing & Bolding

STAR format helps you compose result-oriented sentences that describe your roles and responsibilities as a professional.

STAR stands for the following points:

  • S stands for the situation /backdrop/conditions of your contributions.
  • T stands for the actual** task** that was entrusted to you as a part of your job.
  • A stands for the action and strategy you used to carry out the assigned task.
  • R stands for the end result or aftermath of your action in the form of an achievement figure.

Framing Points

Compare the below given technical support resume examples, to understand the importance of framing points and learn how to implement them in your points:

Tech Support Resume Example 1

"Dispensed weekly maintenance for existing hardware components, conducted routine troubleshoot systems and applications. Actively rendered assistance to 50+ in-house employees and 5+ clients on any technology-related issues. Replaced damaged or malfunctioned hardware parts whenever necessary to improve productivity by 15%. Generated accurate reports for all hardware and software issues in the company and efficiently maintained the existing IT inventory. Conducted research and delivered cost analysis data when upgrading new software or hardware or any required equipment."

Tech Support Resume Example 2

Dispensed weekly maintenance for existing hardware components, troubleshot systems, and applications Rendered assistance to 50+ in-house employees and 5+ clients on technology-related issues Replaced damaged or malfunctioned hardware parts when necessary to improve 15% productivity Generated reports for all hardware/software issues in the company and maintained the IT inventory Conducted research & delivered cost analysis data when upgrading new software/hardware or equipment

Framing Points: Analysis

From the technical support resume examples, we can see that it is easier to read the points that have been framed (example 2) as compared to the paragraph (example 1).

Frame every point by using bullet points as it can make your statements clear to read and understand.

Try to avoid writing a lengthy paragraph to describe your work experience because it may fail to effectively communicate your professional experience.

Always stick to framing one-liners to write effective statements to describe your work experience.

Bucketing and bolding can help you curate your professional experience in the most effective manner.

Look at the below-given technical support resume examples, and learn how to apply bucketing and bolding in your IT support resume:

System & Application Troubleshooting Dispensed weekly maintenance for existing hardware components, troubleshot systems, and applications Rendered assistance to 50+ in-house employees and 5+ clients on technology-related issues Software & Hardware Maintenance Replaced damaged or malfunctioned hardware parts when necessary to improve 15% productivity Generated reports for all hardware/software issues in the company and maintained the IT inventory Conducted research & delivered cost analysis data when upgrading new software/hardware or equipment

Bucketing & Bolding: Analysis

Both the technical support resume examples are narrating the same points but using bucketing and bolding (example 2) in your points is more effective as compared to framing points alone (example 1).

Simply generate unique headings and list down all the similar points under the fitting buckets. After that, bold the highlight of your career in every one-liner.

Doing so can make it easier for you to organize your one-liners while also making it easier for the recruiters to read and comprehend your points.

To learn more about this segment and how to perfect it, read Hiration's Blog on how to compose the work experience in your resume .

Here is a tech support resume sample showcasing what an ideal professional experience section looks like:

Tech-Support-Resume-Professional-Experience

Tech Support Resume: Key Skills

The key skills section can make you rank high on the ATS while effectively help in making the recruiters recognize your professional skills.

Go through your professional experience section and pick all your core skills and highlight them in the key skills section.

Try to use keywords that have been used by the recruiters in the job listing as it can help you rank high on the ATS which can take you a step closer to your dream job.

Always remember that every skill you mention should be justified in your work statements.

Read Hiration's Guide: Skills to put on a resume to get a better perception of how to efficiently curate this section.

The below-given tech support resume sample is showcasing what an ideal key skills section looks like in a resume for tech support:

Tech-Support-Resume-Key-Skills

Tech Support Resume Summary

Since the recruiter does not have the luxury of time to go through each and every resume in detail, an overview of your technical support resume should be provided.

Follow the below-given guidelines to write a suitable technical support resume summary:

  • Write your summary at the end which makes it easy to decide what to put in your resume summary.
  • Collect the highlights of your career from the work experience segment.
  • Try to include the keywords that the recruiter has used in the job listing
  • Do not write a technical support resume summary that exceeds 4 lines.
  • Write a resume summary if you have work experience of over 3 years.

Read Hiration's 2023 Resume Summary Guide to learn how to write an impactful summary for resumes.

Attached below is a tech support resume sample showcasing the ideal technical support resume summary:

Tech-Support-Resume-Summary

In the meanwhile, make resume-writing an easy affair with Hiration's Online Resume Builder now!

Tech Support Resume Objective

You should write a technical support resume objective if you belong to any of the below-given categories:

  • you have zero work experience.
  • you have very less work experience of fewer than 3 years.
  • you are a fresh graduate writing an entry-level resume.

Avoid listing down all that you are expecting, instead, disclose the value you can deliver in your next organization.

The role of your technical support resume objective is to sell your skills as a professional and to convince the recruiter that you are what they're looking for.

Read Hiration's Guide on Resume Objectives to learn the art of framing an impeccable technical support resume objective.

Tech Support Resume: Header

The header of your IT support resume can help the recruiters keep an easy track of your resume so make sure to follow the given points to frame the perfect header:

  • This ought to be written in the top part of your resume.
  • The header of your resume should be noted in the largest font size.
  • This should be listed in 16-20 font size .
  • Leave a single space between your first name and last name.
  • If you have a middle name add the initial of your middle name followed by a period and place it between your first and last name.
  • Example: Seth Angelo Godin should be written as Seth A. Godin.

Read Hiration’s Guide on Resume Header to learn the art of framing the perfect header for your technical support resume.

Given below is a snapshot of a technical support resume template showcasing an ideal header:

Tech-Support-Resume-Header

Tech Support Resume: Personal Information

Here is what an ideal personal information section should contain:

Contact Number

Email Address

Current Location

Hiration Protip : Depending on the country you're targeting, go through the resume requirements around personal information, and update it accordingly.

You need to provide your contact number in your technical support engineer resume for the recruiters to get in touch with you or they may even want to interview you over the phone.

The correct way for noting down your mobile number is documented below:

  • Use your country’s ISD code as a prefix before your phone number
  • Put a plus sign (+) before the ISD code
  • Eg: +1 (642) 215 9211

Another convenient means of communication is through email and you need to make sure that you provide only the official email address that has your real name.

Example: [email protected] or [email protected]

Strictly avoid giving out email addresses that have fancy names because the recruiters may consider you as unprofessional.

Example: [email protected] or [email protected]

Avoid mentioning unnecessary details like your house number, street number, and your locality name.

If you are considering a job in your own country, simply write the city and state of your residence. But in case you are looking for a job in some other country, just mention your city and country of residence.

Read Hiration's 2023 Guide to composing your contact information to get a better sense of this section.

To perceive what an ideal personal information section should ideally look like, take a look at the resume sample below:

Tech-Support-Resume-Personal-Information

Use our Online Resume Builder to put together a perfectly fashioned technical support advisor resume.

Tech Support Resume: Profile Title

Profile titles are the testimonial of the level of your professional status in a technical support resume.

It conveys the following facts to the recruiter.

  • Your current designation.
  • Your functional industry.
  • Your level of seniority in your line of work.

Write it in the second-largest text in your IT support resume after your resume header ideally in the range of 14-16 font size.

Exaggerating your profile title will pass off as lying in your tech support engineer resume so make sure that you provide only the accurate profile title.

Look at our technical support resume sample to get a better insight of how an ideal profile title is framed:

Tech-Support-Resume-Profile-Title

In the meanwhile, make use of our AI-powered Resume Review Service to get an in-depth and analysis of your technical support engineer resume within minutes of uploading it on our tool!

Tech Support Resume: Education

The education section of your technical support resume should ideally consist of the details of the following:

  • School/university you have attended.
  • Courses you have pursued.
  • Location of your school/university.
  • Enrollment and graduation dates in the month & year format.

Refer to Hiration's Guide on Education Section to read a detailed guide on how to correctly curate the education section.

Here is a technical support resume sample showcasing the ideal education section for your tech support engineer resume:

Tech-Support-Resume-Education

Tech Support Resume: Certifications

To be a certified professional can give you better chances of being shortlisted as a suitable applicant for the targeted job profile.

The certification segment of your technical support resume presents the following details:

  • Certification course name.
  • Institute of affiliation.
  • Location of the institute of affiliation.
  • Enrollment and completion date of the course in the month & year format.

Read Hiration's Guide on the certifications section to get a better understanding of this section.

Refer to the technical support resume sample demonstrating the ideal certifications section for your resume:

Tech-Support-Resume-Certification

In the meanwhile, take your future into your hands by giving yourself the best shot at getting shortlisted by composing your resume with our professionally designed Online Resume Builder .

Resume Review & Free Resume Templates

Get your resume professionally reviewed by our resume experts at Hiration.

Your resume will be reviewed with the below-given parameters:

  • Conversion Scope
  • Compliance with industry norms
  • Content Relevance
  • Global Compatibility
  • Performance Assessment
  • Recruiter Friendliness
  • Design Compatibility
  • ATS Compliance
  • Resume Formatting (font, margins, the order of sections, etc.)

You will be provided with 2 resume templates for free with our Resume Review Service!!

Online Resume Builder for your Tech Support Resume

Here is a list of the resources that come with our Online Resume Builder:

  • A sharable link
  • Option to save unlimited resumes
  • 25+ resume designs
  • Unlimited PDF downloads
  • 100+ resume templates
  • 1-click design change
  • Live resume editor
  • Full rich-text editor

Be our guest and to go to our Online Resume Builder and make use of the pre-filled templates and replace them with your details as per your requirement.

Key Takeaways

  • Always write your name as the header of your resume to make it easy for the recruiters to track your resume.
  • Provide your contact details only as per the requirements of the hiring guidelines and avoid unnecessary mentioning of personal details.
  • Use bullet points to frame every one-liner to describe your work experience.
  • Create buckets to list down all the similar points in your resume and bold the highlight of your career.
  • Use the keywords mentioned in the job listing by the recruiters to rank high on the ATS.
  • Give only the accurate profile title to assure the recruiters about the level of your professional status.

Now that we have reached the end of this blog, make use of all the technical support resume examples and tips that we have listed in this blog as it can help you in writing a great resume.

Browse our resume writing blog to uncover more resume help guides for different profiles in different industries.

Go to Hiration resume builder and create a professional resume for yourself. Additionally, reach out to us at [email protected] and you can get 24/7 professional assistance with all your job & career-related queries.

how to write a resume for technical support

Share this blog

Subscribe to Free Resume Writing Blog by Hiration

Get the latest posts delivered right to your inbox

Stay up to date! Get all the latest & greatest posts delivered straight to your inbox

Is Your Resume ATS Friendly To Get Shortlisted?

Upload your resume for a free expert review.

how to write a resume for technical support

How to Make a Resume in 2024 | Beginner's Guide

Background Image

For most job-seekers, a good resume is what stands between a dream job and Choice D. Get your resume right, and you’ll be getting replies from every other company you apply to.

If your resume game is weak, though, you’ll end up sitting around for weeks, maybe even months, before you even get a single response.

So you’re probably wondering how you can write a resume that gets you an interview straight up.

Well, you’ve come to the right place!

In this guide, we’re going to teach you everything you need to know about how to make a resume, including:

  • The 8 Essential Steps to Writing a Resume
  • 11+ Exclusive Resume Tips to Up Your Resume Game
  • 27+ Real-Life Resume Examples for Different Professions

….and more!

So, let’s dive right in.

resume samples

How to Make a Resume (The Right Way!)

Before we go into detail about how you should make a resume, here’s a summary of the most important steps and tips to keep in mind:

how to write a resume

  • Choose a resume format carefully. In 99% of cases, we recommend the reverse-chronological format .
  • Add the right contact details. Leave your headshot out and make sure to include your job title , a professional email address, and any relevant links. (E.g.: your LinkedIn profile , online portfolio, personal website, etc.).
  • Write an impactful resume summary. Unless you’re an entry-level professional, always go for a resume summary. If you do it right, it’s your chance to get the hiring manager to go through the rest of your resume in detail.
  • Pay attention to your work experience section. Take your work experience section from OK-ish to exceptional by tailoring it to the job ad, making your achievements quantifiable, and using action verbs and power words.
  • Add the right skills for the job. Keep this section relevant by only including the hard and soft skills that are required for the position.
  • Keep your education short and to the point. Your most recent and highest degree is more than enough for a strong education section. You only need to add more details here if you’re a recent graduate with barely any work experience.
  • Leverage optional resume sections. Optional sections like languages, hobbies, certifications, independent projects, and others can set you apart from other candidates with similar skills and experience.
  • Include a cover letter. That’s right, cover letters matter in 2024, and the best way to supplement your resume is by adding an equally well-crafted cover letter to your job application. To make the most of it, check out our detailed guide on how to write a cover letter .

To get the most out of our tips, you can head over to the resume builder and start building your resume on the go as you read this guide.

New to resume-making? Give our ‘7 Resume Tips’ video a watch before diving into the article!

#1. Pick the Right Resume Format

Before you start filling in the contents of your resume, you have to make sure it’s going to look good. 

After all, the first thing hiring managers notice is what your resume looks like, and then they start reading it. So, this is your best chance to make a great first impression.

Start by choosing the right resume format.

There are three types of resume formats out there:

  • Reverse-chronological. This is by far the most popular resume format worldwide and, as such, it’s the best format for most job-seekers.
  • Functional. This resume format focuses more on skills than work experience. It’s a good choice if you’re just getting started with your career and have little to no experience in the field.
  • Combination. The combination resume format is a great choice for experienced job-seekers with a very diverse skill set. It’s useful if you’re applying for a role that requires expertise in several different fields and you want to show all that in your resume.

So, which one should you go for?

In 99% of cases, you want to stick to the reverse-chronological resume format . It’s the most popular format and what hiring managers expect to see. So, in the rest of this guide, we’re going to focus on teaching you how to make a reverse-chronological resume.

reverse chronological resume

Fix Your Resume’s Layout

With formatting out of the way, let’s talk about your resume’s layout , which determines the overall look of your resume. 

Does it look organized or cluttered? Is it too short or too long? Is it boring and easy to ignore, or is it reader-friendly and attention-grabbing?

Here are some of the best practices you should apply:

  • Stick to one page. You should only go for a two-page resume if you have decades of experience and you’re sure the extra space will add significant value. Hiring managers in big companies get hundreds of applications per job opening. They’re not going to spend their valuable time reading your life story!
  • Add clear section headings. Pick a heading and use it for all the section headers so the hiring manager can easily navigate through your resume.
  • Adjust the margins. Without the right amount of white space, your resume will end up looking overcrowded with information. Set your margins to one inch on all sides so your text fits just right on the page.
  • Choose a professional font. We’d recommend sticking to a font that’s professional but not overused. For example, Ubuntu, Roboto, or Overpass. Avoid Times New Roman, and never use Comic Sans.
  • Set the correct font size. As a rule of thumb, go for 11-12 pt for normal text and 14-16 pt for section titles.
  • Use a PDF file. Always save your resume as a PDF file, unless the employer specifically requests otherwise. Word files are popular, but there’s a good chance they’ll mess up your resume’s formatting.

Another thing you need to consider in terms of your resume’s layout is whether you’re going for a traditional-looking resume template or something a bit more modern :

traditional vs modern resume

If you’re pursuing a career in a more traditional industry, like law , banking , or finance , you might want to stick to the first.

But if you’re applying to a tech company where imagination and innovation are valued, you can pick a more creative resume template .

Want to Save Time? Use a (Free) Resume Template

Anyone who’s ever tried creating a resume from scratch knows how boring the formatting can be.

Before you can even start filling in the contents, you need to tweak the margins, adjust font sizes, and make sure everything fits into one page while still looking good.

What if you could skip past all that and still create a compelling resume?

Try one of our free resume templates . They’re pre-formatted, so all you have to do is fill in the contents.

They’re also created in collaboration with recruiters from around the globe, ensuring that the templates are visually appealing and ATS-friendly!

See for yourself how one of our templates compares to a resume created in a standard text editor:

novoresume vs text editor

#2. Add Your Contact Information

Now that we’ve got all the formatting out of the way, let’s get into what your resume is all about— the information you put on it .

The first thing you want to do when filling out the contents of your resume is to add your contact information .

This section is pretty straightforward but crucial. Your contact details belong at the top of your resume in a designated resume header , so the hiring manager can easily find them.

Even if everything else about your resume is perfect, that all flops if you misspell your email address or have a typo in your phone number. If the hiring manager can’t contact you, it’s a missed opportunity.

So, double-check, and even triple-check your contact information section and make sure everything is factually correct and up-to-date.

Must-Have Information

  • Full name. Your first and last name should stand out at the top of your resume.
  • Email address. Stick to an address that’s professional and easy to spell, like a combination of your first and last name. (E.g.: [email protected])
  • Phone number. Add a reliable number where the hiring manager can easily reach you.
  • Location. Add your city and state/country. If you plan to relocate for the job or want a remote position, specify it on your resume.

Optional Information

  • Job title. Add your professional title underneath. Write it down word for word, whether it’s “Digital Marketing Specialist” or “Junior Data Scientist.” Just don’t make up job titles like “Marketing Wizzard” or “Data Manipulator.” They’re not quirky; they’re just unprofessional. 
  • LinkedIn profile . We recommend that you include a link to your updated LinkedIn profile since over 77% of hiring managers use the platform when evaluating a candidate. 
  • Relevant links. Include links to personal websites or any social media profiles that are relevant to your field. For example, a developer could include a Github profile, while a graphic designer could link their Behance or Driblle account, and so on.
  • Date of birth. Unless this is specifically required in the job ad, the hiring manager doesn’t need to know how old you are. It’s not important for their decision-making, and at worst, it might lead to age-based discrimination.
  • Unprofessional email address. Your quirky, old high school email address doesn’t belong on your resume. Instead of [email protected] , go for a [email protected] type of address.
  • Headshot. (USA, UK or Ireland) Depending on the country where you’re applying, it might even be illegal to include a picture of yourself on your resume . While it’s the norm to include a picture in most of Europe and Asia, always check the regulations for each specific country or industry you’re applying to.

All clear? Good! Now, let’s look at what a great example of a resume's contact information section looks like:

professional resume contact section

#3. Write a Resume Headline (Summary or Objective)

It's no secret that recruiters spend an average of less than seven seconds on a resume .

When you receive hundreds, if not thousands, of applications daily, it's physically impossible to spend too much time on each.

So, what the hiring managers do to go through resumes more effectively is to skim through each resume and read it in depth only if it piques their interest.

This is where the resume headline comes in.

Placed right next to (or underneath) your contact information, this brief paragraph is the first thing the hiring manager is going to read on your resume.

Now, depending on how far along in your career you are, your resume headline can be either a resume summary or a resume objective.

resume summary professional

So, how do you choose between a resume summary and a resume objective? Here’s all you need to know:

Resume Summary

A resume summary, as the name suggests, is a two to three-sentence summary of your career so far. If done right, it shows that you’re a qualified candidate at a glance and gets the hiring manager to give you a chance.

Here’s what your resume summary should include:

  • Your job title and years of experience.
  • A couple of your greatest professional achievements or core responsibilities.
  • Your most relevant skills for the job.

Here’s an example of a well-written resume summary: 

Experienced Java Developer with 5 years of experience in building scalable and efficient applications. Contributed to a major project that enhanced application performance by 25%. Strong background in Spring Framework and microservices. Aiming to apply robust coding skills to develop innovative software solutions at XYZ Tech Solutions.

Unless you’re a recent graduate or amid a career change, we recommend you stick to a resume summary. Otherwise, a resume objective might be a better option for you.

Resume Objective

A resume objective is supposed to express your professional goals and aspirations, academic background, and any relevant skills you may have for the job.

It communicates your motivation for getting into a new field, so it’s the go-to headline for recent graduates and those going through a career change. As with a resume summary, a resume objective should be brief—around two to four sentences long.

So, here’s what it would look like if you’re a student:

Hard-working recent graduate with a B.A. in Graphic Design from New York State University seeking new opportunities. 3+ years of practical experience working with Adobe Illustrator and Photoshop, creating illustrations and UX/UI design projects. Looking to grow as a designer and perfect my art at XYZ Design Studio.

Or, on the other hand, if you’re going through a career change, it might look more like this:

IT project manager with 5+ years of experience in software development. Managed a team of developers to create products for several industries, such as FinTech and HR tech. Looking to leverage my experience in managing outsourced products as a Product Owner at Company XYZ.

#4. Prioritize Your Work Experience

The most important part of your resume is your work experience.

This is where you get to sell yourself and show off your previous accomplishments and responsibilities.

If you manage to master this section, you’ll know most of what’s there to know about how to make a resume.

There are plenty of good practices for writing your work experience . But before we dive into all the nits and grits, let's start with the basics.

The standard format for each work experience entry is as follows:

  • Job title/position. Your job title goes on top of each work experience entry. When the hiring manager looks at your resume, you want them to know, at a glance, that you have relevant work experience for the job.
  • Company name/location/description. Mention the name of the employer and the general location, such as the city and state/country where you worked. In some cases, you may also want to briefly describe the company, like when the organization isn’t particularly well-known.
  • Dates employed. Add the approximate timeframe of your employment at each company. You don’t need to give exact dates since the standard format for this is mm/yyyy.
  • Achievements and responsibilities. This is the core of each work experience entry. Depending on your field, you want to list either your achievements or responsibilities. List them in bullet points instead of paragraphs, so they’ll be easier to read.

Here’s a real-life example:

how to list work experience on a resume

Your work experience entries should always be listed in reverse chronological order , starting with your most recent job and working your way back into the past.

Now that you know how to list your experience, we’re going to show you how to write about it in a way that makes you stand out from the competition, starting with: 

Are you a student with no work experience? We’ve got you covered. Check out our guide to writing a resume with no experience here.

Focus on Achievements Whenever Possible

One of the most common resume mistakes is only listing responsibilities in your work experience section.

Here’s the thing—in most cases, the hiring manager knows exactly what your job responsibilities are.

For example, if you’re a sales manager, your responsibilities would be:

  • Reach out to potential clients over the phone or email.
  • Maintain relationships with existing company clients and upsell relevant products.
  • Tracking and reporting on leads in CRM.

Coincidentally, this is also the same list of responsibilities for every sales manager out there. So, 90% of all other resumes probably mention the same thing.

To stand out from the competition, you want to focus on writing achievements in your resume instead. These can be how you helped your previous company grow, reach quarterly quotas, and so on.

Let’s compare how responsibilities hold up next to achievements for the same job:

  • Exceeded sales team KPIs by 30%+ for 3 months straight.
  • Generated over $24,000 in sales in 1 month.
  • Generated leads through cold-calling
  • Managed existing company clients

Keep in mind, though, that in some fields, there just aren’t that many achievements you can mention. Let’s say you’re a warehouse worker .

Your day-to-day responsibilities probably include:

  • Loading, unloading, and setting up equipment daily.
  • Packaging finished products and getting them ready for shipping.
  • Assisting in opening and closing the warehouse.

In fields like this, it’s pretty hard to distinguish yourself through achievements, so it’s okay to stick to responsibilities instead. You can still make them shine by following the rest of our advice about listing your work experience.

job search masterclass

Keep in mind, though, that in some fields, there aren’t that many achievements you can mention. Let’s say you work in a warehouse. Your day-to-day responsibilities probably involve:

  • Loading, unloading and setting up equipment on a daily basis.
  • Package finished product and get it ready for shipping.
  • Assist in opening and closing the warehouse.

In such fields, it’s pretty hard to distinguish yourself, so it’s totally OK to stick to responsibilities instead.

Tailor Your Resume to the Job

Tailoring is what sets an amazing resume apart from an okay one.

Hiring managers don’t need to know about every single job you’ve ever worked at or every single skill that you have.

They only want to know about your jobs, experiences, or skills that are relevant to the role you’re applying for.

For example, if you’re applying for a job doing Google Ads, you don’t need to talk about your SEO internship from eight years ago.

By focusing your resume on whatever is important for the specific role, you’re a lot more likely to stand out and catch the hiring manager’s attention.

Let’s take a look at an example of a job ad:

how to tailor your resume to the job ad

As you can see, we’ve highlighted the most important requirements.

To tailor your resume accordingly, you just need to mention how you meet each of these requirements in your resume.

You can highlight your relevant achievements and qualifications in different parts of your resume, such as:

  • In your resume summary, where you should recap your years of experience.
  • Throughout your work experience section, where you should list achievements and responsibilities that reflect your social media marketing experience.
  • In your education section, where you can let the hiring manager know you have the degree that they’re looking for.

Include the Right Amount of Work Experience

If you’ve got over a decade’s worth of work experience, you’re probably wondering whether all of it belongs on your resume. In most cases, you’d end up writing a novel if you listed everything you’ve ever done, and that’s not how long a resume should be .

If you’re new to the job market, on the other hand, you probably don’t have any experience, and you’re wondering what you could even add to this section.

So, here’s how much information your resume should include, depending on your level of experience:

  • No experience. If you’re looking for your first job , you won’t have any work experience to fill this section with. So, you can either keep it empty and focus on all the other sections or fill it up with any experience gained in student organizations, extracurricular activities, volunteering, and other projects.
  • Entry-level. List all your work experience so far. While some of it won’t be relevant, it can still show the hiring manager that you do have some actual work experience.
  • Mid-level. Only mention relevant work experience to the position you’re applying for. There’s no need to waste space on jobs that aren’t related to what you’re after.
  • Senior-level. List up to 15 years of relevant work experience, tops. If your most recent experience is as a marketing executive , the hiring manager doesn’t care how you started your career as a junior marketing specialist 23 years ago.

Consider Applicant Tracking System (ATS) Software

Did you know that over 70% of resumes don’t even make it to the hiring manager ?

Most companies these days use ATS to evaluate hundreds of resumes instantaneously and automatically filter out the ones that don’t meet their criteria.

For example, if a resume doesn’t mention a specific skill or isn’t formatted correctly, the ATS will automatically reject it.

ats system statistic

Fortunately, there are some easy ways to make an ATS-friendly resume .

Here are a couple of tips to help you get past those pesky robots:

  • Stick to one page. Sometimes employers set a limit on how long a resume should be. This means that if your resume is longer than one page, it might get automatically disqualified.
  • Incorporate keywords. Tailoring your resume to the job helps a ton with beating the ATS. Just carefully read the job description to find hints for what the ATS will be looking for. Then, whenever you find keywords related to your responsibilities and achievements, make sure to include them in your work experience section.
  • Use an active voice. Passive voice is too vague and unclear, so make sure to use active voice as much as possible when describing your previous jobs. (E.g.: “Managed a team of ten people,” instead of “ A team of ten people was managed by me.” )
  • Leverage powerful action words. Instead of starting each of your sentences with “was responsible for," make your work experience impactful by using words that can grab attention. Saying that you “spearheaded” or “facilitated” something sounds a lot more impressive than “helped.”

Want to make sure your resume formatting passes the ATS test? Choose one of our tried and tested ATS-friendly resume templates , and you’ll be good to go! 

#5. List Your Education

The next section on your resume is dedicated to your academic qualifications. Let’s start with the basics!

Here’s how you should format the education section on your resume :

  • Program Name. Your major and degree type should be listed. (E.g.: “B.A. in Business Administration” )
  • University Name. Add the name of the institution. (E.g.: “New York State University” )
  • Dates Attended. Use a mm/yyyy format for the dates you attended. (E.g.: “08/2008 - 06/2012” )
  • Location. If your university is less well-known, you can also add the location. (E.g.: “Stockholm, Sweden” )
  • GPA. Use the appropriate grading system for the country you’re applying to work in. (E.g.: In the USA, it would be “3.9 GPA” )
  • Honors. Add any honors and distinctions you’ve been given. (E.g.: Cum Laude, Magna Cum Laude, Summa Cum Laude )
  • Achievements. You can mention interesting papers you’ve written, projects you’ve done, or relevant coursework you’ve excelled in.
  • Minor. “Minor in Psychology”

Pretty simple, right? Now let’s see what an education section looks like in practice:

education on resume

This example includes all the necessary information, plus an eye-catching award and relevant classes this candidate has taken.

Resume Education Tips

Now that you know how to list your education on your resume, let’s take this section to the next level.

Just follow these expert tips:

  • If you’re making a resume as a student and don’t have any work experience yet, you can list your education section at the beginning of the page instead of work experience.
  • You can add your expected graduation date if you’re still pursuing your degree.
  • If you already have relevant work experience, just keep this section short and sweet. Recent graduates can expand on their education more and add optional information like projects, classes, academic achievements, etc.
  • Always list your degrees in reverse chronological order, starting with your highest degree on top. Your highest and most recent degree is usually enough, so if you have a Master’s degree that’s relevant to the job, there’s no need to mention your earlier degrees.
  • Don’t add your high school degree to your resume if you already have a university degree. It doesn’t have as much weight, and you can use the space for something else.
  • Only mention your GPA if you had an impressive academic career. Anything below a 3.5 GPA doesn’t need to be on your resume.

Are you in the process of applying for college? Check out our guide to writing a college application resume to wow that admissions officer!

#6. Emphasize Your Know-How in the Skills Section

After your work experience, your skills are the first thing the hiring manager is going to look for. In fact, together, work experience and skills make up 90% of the hiring decision .

So, this is the place where you want to mention all the know-how that makes you the perfect candidate for the job.

There are two types of skills you can include when writing your resume:

  • Hard Skills. These are measurable abilities. What you can list here can be anything from coding in Python to knowing how to cook Thai cuisine.
  • Soft Skills. Also known as personal skills, these are a mix of communication skills , personal traits, career attributes, and more. They can include leadership, critical thinking, and time management , just to name a few.

Your resume should always cover both hard skills and soft skills . Here’s an example in action:

How to List Skills in Your Resume

Now, let’s discuss how you should list your most important skills on your resume.

There are a few essential steps you need to follow:

Always List Hard and Soft Skills Separately

Your resume should be easy and neat to navigate. The hiring manager shouldn’t have to waste time looking for a specific skill because you didn’t separate it into the appropriate subsection.

So, just create separate categories for your hard and soft skills.

Depending on your field, you could customize the name of your “hard skills” subsection to something like “technical skills," “marketing skills," or something else related to your field.

Let’s look at an example of what skills look like on a project manager’s resume :

Methodologies & Tools

  • Agile Methodology
  • SCRUM Framework
  • Waterfall Project Management
  • Microsoft Project
  • Critical Path Method (CPM)
  • Earned Value Management (EVM)
  • Risk Management

Soft Skills

  • Team Management
  • Conflict Resolution
  • Negotiation

Tailor Your Skills to the Job

You might have some awesome skills, but the hiring manager only needs to know about the ones that are relevant to the job.

For example, if you’re applying for a job as an accountant, your gourmet chef skills shouldn’t be on your resume.

Look at the job ad and list at least two to three essential skills you have that are required for the role. Remember—there’s no need to list every skill you have here; just keep it relevant.

Qualifications:

  • Bachelor’s degree or higher in Graphic Design or a related field.
  • Tech-savvy, with some background in CMS systems such as WordPress.
  • Thrives in a stressful environment and juggles multiple tasks and deadlines.
  • Strong organizational and time management skills.
  • Excellent communication skills.
  • Self-reliant, with the ability to manage their own work.
  • A can-do attitude and an outside-the-box thinker.
  • Proficient in Adobe Photoshop, InDesign, Illustrator, Keynote, and Pages.
  • Basic understanding of Office software such as Microsoft Word, Excel, PowerPoint, and Outlook.

So, the must-have hard skills here are Photoshop, InDesign, Illustrator, Keynote, and Pages. Other good computer skills to have are WordPress or similar CMS systems.

While you can also mention Word, Excel, PowerPoint, and Outlook, it’s pretty much assumed that you know how to use them since they’re required for most office jobs.

List Hard Skills with Experience Levels

For each hard skill you list on your resume, you should also mention your proficiency level. This tells employers what they can expect from you and how much training you might need.

  • Beginner. You have some experience with the skill, whether it’s from some entry-level practice or classroom education.
  • Intermediate. You’ve used the skill in a work environment with good understanding.
  • Advanced. You’re the go-to person for this skill in your office. You can coach other employees, and you understand the skill at a high level.
  • Expert. You’ve applied this skill to more than a handful of different projects and organizations. You’re the go-to person for advice about the skill, not just in your office but even amongst some of the best professionals in your field.

Just make sure to never lie about your actual skill level. Even if you get the job, once you need those skills you exaggerated, it will be pretty awkward for both you and your employer.

Include Transferable Skills

These are the types of skills that are useful for almost any job out there.

Transferable skills can be both soft skills (e.g.: teamwork, creativity, problem-solving skills, and others) and hard skills (MS Office Suite, HTML, writing, etc.)

Whatever job you’re applying to, chances are you have transferable skills from your experience that can come in handy one way or another. So, feel free to include them, even if they’re not specifically required for the position.

Not sure which skills to mention on your resume for your specific field? Check out our list of 101+ essential skills for inspiration!

#7. Leverage Optional Resume Sections

The sections we’ve covered so far are must-haves for any resume. They’re the bread-and-butter for any job application, and if you get them right, you’ll land any job you apply to.

But if you have some leftover space, there are a few optional sections you can choose from to give your resume a boost!

other important resume sections

Are you bi-lingual? Or even better  – multi-lingual? You should always mention that on your resume!

Even if the position doesn’t require you to know a specific language, it can still come in handy at some point. At the end of the day, it’s always better to know more languages than less.

To list languages in your resume , just write them down and assign them the appropriate level:

  • Intermediate

You can also use the Common European Framework of Reference for Languages (CEFRL) or the American Council on the Teaching of Foreign Languages (ACTFL) proficiency scales.

As a given, you should never lie about your language skills. You never know—your interviewer might turn out to be fluent in the language or even be a native speaker!

Hobbies and Interests

If you want to spice up your resume, hobbies and interests could be just what you need.

While this section isn’t a game-changer, it can help the hiring manager see who you are as an individual.

For example, if you listed “teamwork” as one of your skills, hobbies like team sports can back up your claim.

And who knows? Maybe you and your interviewer have some hobbies or interests in common!

Volunteering Experience

If you’re the type of person who devotes their free time to helping others while expecting nothing in return, chances are that you’re the type of employee who’s in it for more than just the money. 

Seeing volunteer experience on your resume tells hiring managers that you’re a loyal employee who’s after something meaningful.

Several studies show that listing your volunteer experience can boost your chances of getting hired, especially if you have little to no work experience.

Certifications

Hiring managers love candidates who invest in themselves, and that’s exactly what they see when you list certifications on your resume .

If you value continuous learning and strive to expand your skill set, that’s always a plus.

Certifications can also show employers how much expertise you have.

For example, if you’re a Microsoft Cloud Engineer and you specialize in Microsoft Technologies, you should definitely include all essential certifications on your resume, such as the Azure Solutions Architect Expert one.

Awards and Recognitions

There’s no harm in showing off a little on your resume. After all, you want to be a candidate that shines above the rest.

So, if you’ve received any awards or recognitions that make you stand out in your field, make sure to add them.

For example, if you’ve been recognized for your contributions to data science or received a hard-to-come-by scholarship , mention it in your resume. Just keep your entries here relevant to the field you’re applying to.

Publications

Whether you’re a freelance writer or a distinguished academic, publications are always impressive.

If you have any published works (online or in an academic journal), you can add them to your resume. Just make sure to include a link so the hiring manager knows where to check your work!

Are you looking for a career in academia? Check out our guide to writing the perfect academic CV to get started!

Working on side projects can show off your passion for your field. Whether they’re university class projects or part-time entrepreneurial endeavors, they’re relevant.

For example, if you worked on a mock software product as part of a university competition, it shows you went through every step of product creation, from ideation to creating a marketing strategy.

This project also shows off your organizational skills , and if you mention it in your resume, you stand a better chance of landing the job you had your sights set on.

But projects can also be personal, not academic. For example, you might manage an Etsy store where you sell hand-made arts and crafts to customers online. This is a great opportunity to highlight your creativity, management, and customer service skills .

Overall, hiring managers love employees who do cool work in their free time, so projects are always a great section to add to your resume.

Looking to kickstart your career? Check out our guide on how to get an internship for useful tips and real-life examples!

Extracurricular Activities

Every college freshman knows that extracurricular experience can make a difference in their application.

Especially if you don’t have a lot of experience outside of school, extracurricular activities are a great way to show potential employers your skills and give them insight into you as a person. Different clubs and after-school projects can help you gain real-life skills and considerably increase your chances of landing your first job after college.

For example, joining a student government organization can hone your leadership skills and teach you how to work as part of a team.

For example, if you’re part of a student government or public speaking club, these activities can help you hone your leadership and presentation skills.

11+ Expert Resume Tips

You’ve got the gist of how to make a resume. Now, it’s time to make it really stand out from the crowd!

Follow these exclusive resume tips to take your resume game to the next level:

  • Match the professional title underneath your name to the job title of the position you’re applying for. Hiring managers often hire for several roles at once, so giving them this cue about what role you’re after helps things go smoother.
  • Mention any promotions from your previous jobs. Use the work experience entries for them to focus on the achievements that helped you earn them.
  • Describe your achievements using Laszlo Bock’s formula : accomplished X as measured by Y by doing Z . This way, your work experience can go the extra mile and show the hiring manager what you can bring to the table.
  • Always list your achievements and responsibilities in concise bullet points. This makes your resume more reader-friendly, and it’s more likely that the hiring manager will see your impressive achievements at a glance.
  • Don’t use personal pronouns like “I” or “me,” and don’t refer to yourself by name. Stick to a slightly altered third person, like “managed data integrity at XYZ Inc.” instead of “he managed data integrity at XYZ Inc.”
  • Name your resume sections correctly, or it might get rejected by the ATS. Swapping out quirky names like “career history” or “expertise” for “work experience” and "skills" makes it easier for the hiring manager to find what they’re looking for, too.
  • Prioritize important keywords instead of adding all of them. Make sure the relevant skills, qualifications, and experiences you add all make sense in context, too. Your goal is to get past the ATS and impress the hiring manager.
  • Focus on transferable skills if you don’t have a lot of relevant work experience. Any extracurricular activities or personal projects can help you stand out here.
  • Add a strategic pop of color to headings, bullet points, or key elements you want to highlight. It can help your resume stand out, but don’t overdo it—you want the information to be more impressive than the color palette.
  • Don’t include the line “references available upon request.” Hiring managers already know they can request a list of references from you, so there’s no need to waste valuable space on it.
  • Make sure your resume is optimized for mobile viewing. Most hiring managers use their mobile phones as often as desktop computers, so save your resume to a PDF file and make sure your formatting stays intact across any device.
  • Rename the resume file you plan to send so it includes your name and the name of the position you’re applying for. It’s a small detail that can turn into a crucial mistake if you forget it.
  • Read your resume out loud when you’re done. This is a great way to catch awkward phrases or spelling mistakes you might have missed otherwise.
  • Use a tool like DocSend to track your resume. You’ll get a notification any time someone opens your resume, and you can see how long they spend reading it.

FREE Resume Checklist

Are you already done with your resume? Let’s see how it holds up!

Go through our checklist for perfecting your resume and see where you stand!

professional resume writing checklist

If you missed some points, just go through your resume one more time and perfect it.

And if you ☑’d everything—congrats! You’ve learned all there is to know about writing a resume, and you’re good to go with your job search.

Need to write a CV instead of a resume? Check out our step-by-step guide on how to write a CV with dozens of examples!

9 Resume Templates for Different Industries

Looking to create an effective resume without dealing with the formatting hassle? Just choose one of the templates below.

#1. Traditional Resume Template

Traditional Resume Template

Good for traditional industries like finance, banking, law, and manufacturing.

#2. Modern Resume Template

Modern Resume Template

Good for both contemporary and forward-looking industries, including entrepreneurship, medical technology, and engineering.

#3. Creative Resume Template

Creative Resume Template

Good for creative industries, including entertainment, design, and architecture. 

#4. Minimalistic Resume Template

Minimalistic Resume Template

Good for experienced professionals in basically any industry who want to let their achievements do the talking. 

#5. IT Resume Template

IT Resume Template

Good for any IT-related profession like software development, cyber security, and DevOps engineering.

#6. Tech Resume Template

Tech Resume Template

Good for the tech industry and everything it encompasses.

#7. College Resume Template

College Resume Template

Good for college students and recent graduates alike.

#8. General Resume Template

General Resume Template

Good for multiple industries, including HR, education, and customer service.

#9. Executive Resume Template

Executive Resume Template

Good for senior professionals across different industries, including hospitality, marketing, and logistics.

17+ Resumes for Different Jobs

Knowing how to write a resume is one thing, but making a resume that stands out is something entirely different. Without inspiration, even top career experts might stumble on a roadblock or two.

Check out the following effective resume examples for specific jobs to get a better sense of what a good resume looks like:

#1. Nurse Practitioner Resume Example

Nurse Practitioner Resume Example

Check out our full guide to writing a nurse resume here.

#2. Data Scientist Resume Example

Data Scientist Resume Example

Check out our full guide to writing a data scientist resume here.

#3. Business Analyst Resume Example

Business Analyst Resume Example

Check out our full guide to writing a business analyst resume here.

#4. Digital Marketing Resume Example

Digital Marketing Resume Example

Check out our full guide to writing a digital marketing resume here.

#5. Software Engineer Resume Example

Software Engineer Resume Example

Check out our full guide to writing a software engineer resume here.

#6. Construction Project Manager Resume Example

Construction Project Manager Resume Example

Check out our full guide to writing a construction project manager resume here.

#7. Customer Service Resume Example

Customer Service Resume Example

Check out our full guide to writing a customer service resume here.

#8. High School Resume Example

High School Resume Example

Check out our full guide to writing a high school resume here.

#9. Student Resume Example

Student Resume Example

Check out our full guide to writing a student resume here.

#10. Server Resume Example

Server Resume Example

Check out our full guide to writing a server resume here.

#11. Actor Resume Example

Actor Resume Example

Check out our full guide to writing an actor resume here.

#12. Web Developer Resume Example

Web Developer Resume Example

Check out our full guide to writing a web developer resume here.

#13. Engineering Resume Example

Engineering Resume Example

Check out our full guide to writing an engineering resume here.

#14. Computer Science Resume Example

Computer Science Resume Example

Check out our full guide to writing a computer science resume here.

#15. Architect Resume Example 

Architect Resume Example

Check out our full guide to writing a data analyst resume here.

#17. Remote Job Resume Example

Remote Job Resume Example

Check out our full guide to writing a remote job resume here.

#18. Sales Associate Resume Example

Sales Associate Resume Example

Check out our full guide to writing a sales associate resume here.

#19. Receptionist Resume Example

Receptionist Resume Example

Check out our full guide to writing a receptionist resume here.

Want to see more examples? Check out our compilation of 80+ resume examples for different fields .

  • Administrative Assistant Resume
  • Bartender Resume
  • DevOps Engineer Resume
  • Executive Assistant Resume
  • Flight Attendant Resume
  • Graphic Designer Resume
  • Paralegal Resume
  • Pharmacist Resume
  • Recruiter Resume
  • Supervisor Resume

Next Steps After Your Resume

Now that we’ve covered everything you need to know about how to make a resume, it’s time to talk about the rest of your job application.

After all, your resume is only the first step in your job search. To land the job you deserve, you also need to write a captivating cover letter and ace that upcoming interview. Here’s how:

#1. How to Write a Convincing Cover Letter

The companion piece to every resume is the cover letter.

Most job-seekers flinch when they hear that they have to write a cover letter. What do you even mention in a cover letter, anyway? If you were good at writing cover letters, you’d be applying for a job as a writer !

In reality, though, writing a cover letter is very simple once you know its purpose.

Think of your cover letter as a direct message to the hiring manager. It’s your chance to briefly explain why you’re such an awesome fit for the position. And with a few cover letter tips to point you in the right direction, you’ll write the perfect cover letter for your job application.

Just follow this structure:

cover letter structure for resume

  • Add the contact details. Include the same contact information as on your resume, plus additional contact details for the hiring manager, including their name, job title, the company’s name, and location.
  • Introduce yourself. Start your cover letter by mentioning who you are, what your work experience is, and why you’re interested in the position. Mention a standout achievement or two, relevant skills, and what you’d like to do for the company you’re applying for.
  • Explain why you’d excel at the job. Find the requirements in the job ad that you meet, and elaborate on how you fulfill the most important ones. Research the company so you know what you like about it, and mention it in your cover letter. Make sure to convey your enthusiasm for the job and confidence that you’ll be a great fit for their team.
  • Wrap it up politely. Conclude your cover letter by recapping your key selling points and thanking the hiring manager for their time. Then add a call to action, such as “Please don’t hesitate to reach out to me at the provided phone number so that we can discuss my application in greater detail.” Then, add a closing line and follow it with your full name.

Sounds easy, right? Here’s a real-life example to drive the point home:

cover letter example for resume

Do you need more help perfecting your cover letter? Learn what the most common cover letter mistakes are and check out cover letter examples for all professions here.

#2. How to Ace Your Next Interview

Once you’ve perfected both your resume and cover letter, there’s only one thing left.

It’s time for the final step—the dreaded job interview.

Whether you’re an extrovert or an introvert, you probably hate the interviewing process. No matter how experienced you are, it can be nerve-wracking. Sitting there while someone’s prodding into your past experiences and judging you isn’t fun.

But did you know that most interviewers ask the same questions?

That’s right—all you have to do is learn how to answer some of the most common interview questions, and you’ll be an interview away from landing your dream job!

Just check out our complete guide to the 35+ Job Interview Questions and Answers and learn how to ace your next interview.

FAQs on How to Make a Resume

Do you still have some questions about making a resume? Check out the answers to the most frequently asked questions below!

#1. What does a good resume look like in 2024?

For your resume to look good in 2024, make sure it’s organized and clean and isn’t longer than one page.

Be sure to include information that adds value to your application—leave out the focus on your relevant work experience and skills that you can back up, and list as many achievements as possible. 

If you’re using a resume template, choose one based on your industry. Conservative industries like law, banking, and business require more traditional resume templates. But if you’re going for an industry like design, architecture, or marketing, you can go for a creative resume template . 

Remote work is also big in 2024, so if that’s what you’re after, tailor your resume to match the job you want.

#2. How do you make a resume in Word?

The best way to create a resume in Word is to use a pre-designed Microsoft Word template. To access them, you should: 

  • Open MS Word
  • Click “file” from the menu bar 
  • Select “new”
  • Type “resume templates” in the search bar 

That said, Word resume templates are generic, hard to personalize, and overall not very stylish.

Want a resume that looks good and is extremely easy to make? Check out resume templates to get started!

#3. How do I write a resume for my first job?

If you’re writing your first-ever resume for an entry-level position, the hiring manager won’t expect you to have any work experience.

However, you can make up for your lack of experience with your skills and academic achievements.

For example, you can take advantage of extracurricular activities, internships, volunteering experiences, and other non-professional experiences. You can use them to highlight the skills you’ve gained and what you’ve achieved so far.

So, your first job resume should have a resume objective, emphasize your education, and replace your work experience with any internships, volunteering, independent projects, or other experiences.

#4. How to make a resume on Google Docs?

You can make a resume on Google Docs by choosing one of their templates and filling it in on the go.

All you have to do is go to your Google Drive’s template gallery, choose your preferred template, fill in your information, and your Google Docs resume is ready to go! 

That said, Google Docs templates aren’t the most user-friendly choice. You don’t have much flexibility with the layout and formatting isn’t that easy. For example, you tweak a section to the slightest, and the whole resume becomes a mess.

If you want an easier option, check out our resume builder !

#5. What kind of resume do employers prefer?

Typically, employers prefer one-page-long resumes that follow the reverse chronological format. 

Hiring managers receive hundreds of resumes every day, so they don't have the time to read three-page resumes. Try one of our one-page resume templates so you don’t go over the recommended resume length.

Meanwhile, the reverse-chronological format is the most popular because it draws attention to your most recent jobs and professional achievements, which is the #1 most important thing hiring managers look at when evaluating a resume.

#6. How many jobs should you put on your resume? 

You should only include relevant job positions on your resume.

This means that your work experience section should be tailored to the job you are applying for. If you’ve worked five different jobs and they can all add value to your current application, then you should include all five. 

If, on the other hand, you’re applying for, say, a customer service position and some of your past jobs don’t have anything to do with customer service, you should skip them.

#7. Should I put my address on my resume? 

You can put your location (city, state, or country) on your resume, but you don’t need to put your entire physical address.

Putting a physical address on a resume was the norm back when companies would contact you via mail. In today’s world, everyone communicates via email, which is why adding a correct and professional email address to your contact information section is far more important than putting your physical address. 

So, just include your location or-–if you’re a remote worker—specify you prefer to work remotely by writing “working remotely from [location].”

#8. What information should I leave out of my resume?

As a general rule, you shouldn’t include your birthday or your headshot on your resume. This norm varies from country to country but it applies to the USA, Canada, and UK.

If you have plenty of achievements to list under your work experience, then you can leave your basic work responsibilities out of your resume. 

In your education section, you should only include your highest and most recent degree. So, if you hold a Ph.D., you can list that and your Master’s degree and leave your Bachelor’s degree and high school diploma out.

Finally, leave out any skills that aren’t relevant to the job you’re applying for.

#9. Is a resume a CV?

Depending on where you are, a CV (Curriculum Vitae) and a resume might be completely different things.

In most of the world, though, including Europe and Asia, they are used interchangeably for the same document. Both CVs and resumes are one to two pages long, and list skills and experiences relevant to the position you’re applying for.

Sometimes more detailed resumes that go over one page are referred to as CVs. These are typically only used by senior professionals, executives, CEOs, etc.

In the USA, however, a CV is a completely different document. Typically, CVs are detailed and comprehensive documents that highlight your entire academic and professional history. They’re often used for academic, scientific, or research positions, which is why this type of CV can also be referred to as an academic CV.

You can create your CV using one of our CV templates !

#10. Should I write my own resume?

Yes, you should always write your own resume.

Your resume is your opportunity to show the hiring manager your communication, writing, and presentation skills . Employers also evaluate you based on how effectively you can convey information about yourself, and there’s no one that can represent you better than yourself.

Writing your own resume lets you introduce yourself authentically. You have the best understanding of your skills and experiences, and you can personalize them to make your resume stand out.

And, as a bonus, the experience of writing your resume yourself can be reflective and insightful, so it might help you understand your professional journey and career goals better.

#11. Can a resume be two pages?

Generally, we strongly recommend that your resume stick to one page.

Hiring managers go through hundreds of resumes every day, and keeping your resume to one page increases the odds that they’ll see your qualifications faster.

In some cases, like when you have a lot of relevant experience, your resume can go over two pages. But this exception is reserved for senior professionals with over a decade of relevant experience and tons of skills and achievements that simply can’t fit on one page.

#12. Is a simple resume okay?

Absolutely, a simple resume is often more than okay—it's preferable.

Before your resume even gets to the hiring manager, a complicated layout could get it rejected by the applicant tracking system (ATS). A simple resume template can help get your application straight to the hiring manager.

A clean layout can also make sure that your resume is easily readable and looks professional. This can focus the hiring manager's attention on your work experience and skills without excessive clutter or flashy colors to distract them.

Key Takeaways

And that’s a wrap!

If you’ve followed all of our advice until now, congrats! You’re probably an expert on how to make a resume.

To recap, let’s go through some of the most important lessons we’ve learned so far...

  • Use the right resume builder to make the process as smooth as possible. You don’t want to mess around with formatting for hours before even starting to work on your resume!
  • Focus on your achievements over responsibilities. This can help you stand out from all the other applicants, especially if you back your claims up with data.
  • Include all the must-have sections, like the resume summary, work experience, education, and skills. Then leverage optional sections if you have leftover space.
  • Tailor your resume for the job you’re applying for. Everything listed on your resume should be relevant to the specific job you’re applying for, and you should write a new resume for every new job application.
  • Take the time to perfect your cover letter. It’s just as important as your resume, so make sure you pay as much attention to it!

cookies image

To provide a safer experience, the best content and great communication, we use cookies. Learn how we use them for non-authenticated users.

Professional Help Desk Manager Cover Letter Examples for 2024

Your help desk manager cover letter must showcase your leadership skills. Clearly demonstrate your ability to manage a team effectively. Highlight your technical expertise and problem-solving capabilities in the second paragraph. Provide examples of how you've successfully improved customer support operations.

Cover Letter Guide

Help Desk Manager Cover Letter Sample

Cover Letter Format

Cover Letter Salutation

Cover Letter Introduction

Cover Letter Body

Cover Letter Closing

No Experience Help Desk Manager Cover Letter

Key Takeaways

Help Desk Manager cover letter

Embarking on your job hunt, you've found the perfect Help Desk Manager role, and you're ready to apply. Craft an effective cover letter that goes beyond your resume, sharing a compelling narrative of your proudest professional triumph. Steer clear of cliches and maintain formality, aiming to keep your reader engaged without spilling over one page. Let's hone your cover letter to reflect the unique problem-solver you are, ensuring it stands out in a sea of applicants.

  • Write a help desk manager cover letter that helps you stand out (and get the job);
  • Understand how to start and end your help desk manager cover letter with the appropriate greeting;
  • What to include in the body of your help desk manager cover letter to put your best foot forward;
  • Your most important achievements - how to present them as part of your help desk manager cover letter.

And if you want to make your life even easier, simply drag and drop your help desk manager resume into Enhancv's AI cover letter generator, and it will write your cover letter for you in just a few moments.

If the help desk manager isn't exactly the one you're looking for we have a plethora of cover letter examples for jobs like this one:

  • Help Desk Manager resume guide and example
  • Splunk Developer cover letter example
  • Junior Software Developer cover letter example
  • Tech Lead cover letter example
  • IT Audit Manager cover letter example
  • Junior System Administrator cover letter example
  • React Full Stack Developer cover letter example
  • Developer cover letter example
  • Senior System Administrator cover letter example
  • MongoDB cover letter example
  • Cloud Security Engineer cover letter example

Help Desk Manager cover letter example

ABIGAIL HALL

San Francisco, California

+1-(234)-555-1234

[email protected]

  • Quantifying Achievements: By mentioning the reduction of issue escalation by 15% and the increase of client satisfaction scores from 80% to 93%, the cover letter effectively uses specific metrics to highlight the applicant's past successes, thereby showcasing result-oriented competencies.
  • Leadership and Team Management: The cover letter points out the candidate's experience in leading a team, an essential skill for a Help Desk Manager role which requires coordinating and guiding a team to ensure efficient IT support.
  • Problem-Solving Initiative: The creation of a comprehensive reporting system indicates a proactive approach and the ability to implement solutions that lead to measurable improvements, demonstrating the candidate's problem-solving skills and innovation.
  • Tailoring to Organization: The cover letter makes a tailored appeal to the standards of the prospective employer, implicitly reflecting the candidate's understanding of the organization's values and their eagerness to contribute to its goals.

What about your help desk manager cover letter format: organizing and structuring your information

Here is one secret you should know about your help desk manager cover letter assessment. The Applicant Tracker System (or ATS) won't analyze your cover letter.

You should thus focus on making an excellent impression on recruiters by writing consistent:

  • Introduction
  • Body paragraphs (and explanation)
  • Promise or Call to action
  • Signature (that's optional)

Now, let's talk about the design of your help desk manager cover letter.

Ensure all of your paragraphs are single-spaced and have a one-inch margins on all sides (like in our cover letter templates ).

Also, our cover letter builder automatically takes care of the format and comes along with some of the most popular (and modern) fonts like Volkhov, Chivo, and Bitter.

Speaking of fonts, professionals advise you to keep your help desk manager cover letter and resume in the same typography and avoid the over-used Arial or Times New Roman.

When wondering whether you should submit your help desk manager cover letter in Doc or PDF, select the second, as PDF keeps all of your information and design consistent.

The top sections on a help desk manager cover letter

  • Header: This section includes the applicant's contact information, date, and the recruiter's details, creating a professional first impression and ensuring the recruiter knows how to reach the candidate.
  • Opening Greeting: A personalized greeting addressing the hiring manager by name demonstrates the candidate's attention to detail and professional courtesy, which are critical in a help desk manager role.
  • Introduction: The introductory paragraph should hook the reader with the candidate's most relevant experience and express genuine enthusiasm for the opportunity to manage the help desk team, setting the tone for the rest of the letter.
  • Body: This section should detail the applicant's experience in handling customer service scenarios, team leadership, technical skills, and any relevant successes or improvements they have implemented previously, showcasing their qualifications for the help desk manager position.
  • Closing: The closing paragraph should reiterate the applicant’s interest in the position, invite the hiring manager to arrange an interview, and thank them for considering the application, maintaining a professional and courteous end to the cover letter.

Key qualities recruiters search for in a candidate’s cover letter

  • Exceptional interpersonal and communication skills: Critical for resolving issues and ensuring customer satisfaction.
  • Proven ability to manage and lead a team: Essential for motivating staff and maintaining service standards.
  • In-depth technical knowledge and troubleshooting experience: Vital for understanding the problems and guiding the team effectively.
  • Experience with help desk software and tools: Necessary for efficiency and managing support tickets.
  • Ability to stay calm under pressure: Important for handling high-stress situations and urgent support issues.
  • Track record of improving help desk processes: Shows a commitment to enhancing customer support and operational efficiency.

What greeting should you use in your help desk manager cover letter salutation

A simple "Hello" or "Hey" just won't work.

With your help desk manager cover letter salutation , you set the tone of the whole communication.

You should thus address the hiring managers by using their first (or last name) in your greeting.

But how do you find out who's recruiting for the role?

The easiest way is to look up the role on LinkedIn or the corporate website.

Alternatively, you could also contact the organization via social media or email, for more information.

Unable to still obtain the recruiter's name?

Don't go down the "To whom it may concern path". Instead, start your cover letter with a "Dear HR team".

List of salutations you can use

  • Dear Hiring Manager,
  • Dear [Company Name] Team,
  • Dear [Department Name] Hiring Committee,
  • Dear Mr./Ms. [Last Name],
  • Good Day [Department Name] Hiring Manager,
  • Respected [Title and Last Name],

Get creative with your help desk manager cover letter introduction

Recruiters are going to assess plenty of candidate profiles for the role. Thus, anything you do to stand out will win you brownie points.

Use your help desk manager cover letter introduction to share something memorable about your experience .

But before you go down the rabbit hole of creativity and humor, align your message with the company culture.

For example, if you are applying for a role in some startup, use those first two sentences to tell a funny story (about your experience) to quickly connect with the recruiter.

Storytelling in the middle (or body) of your help desk manager cover letter

You've got your whole resume sorted, detailing your achievements and skills. What else can you write in your help desk manager cover letter ?

For starters, take the time to re-assess the job requirements and re-discover the most crucial skills and requirements (or keywords).

After making a list of these important keywords, look back on your experience to select just one of your past accomplishments.

Choose the achievement that is the most noteworthy, relevant to the role, and matches the required skills.

Use the next between three and six paragraphs to narrate how:

  • you've grown your skill set, thanks to your achievement;
  • you'd use the know-how you've gained in your new role;
  • your accomplishment could help your potential employers grow.

Remember that recruiters don't need a retelling of your whole resume, but want to find out what makes you, you.

Closing paragraph basics: choose between a promise and a call to action

You've done all the hard work - congratulations! You've almost reached the end of your help desk manager cover letter .

But how do you ensure recruiters, who have read your application this far, remember you?

Most help desk manager professionals end their cover letter with a promise - hinting at their potential and what they plan on achieving if they're hired.

Another option would be to include a call for follow-up, where you remind recruiters that you're very interested in the opportunity (and look forward to hearing from them, soon).

Choose to close your help desk manager cover letter in the way that best fits your personality.

What could you write about in your help desk manager cover letter when you have no experience

Candidates with zero professional experience often struggle to write their help desk manager cover letter .

You may lack experience, but your application could still be impressive when you focus on your strengths.

Consider your most relevant talents (and/or one achievement) that align with the role and help you stand out.

Perhaps you spent every summer volunteering at your local dog pound - think of the job-relevant skills this experience taught you.

Sharing your tangible career goals is another good strategy to stand out.

Key takeaways

Summarizing the most important aspects in writing your help desk manager cover letter, remember to:

  • Create a personalized help desk manager cover letter for each role you apply for, that includes the recruiter's name in the salutation;
  • Format your help desk manager cover letter with single-spacing, one-inch margins, and a modern, yet ATS-friendly font;
  • Always start off your help desk manager cover letter with two sentences that reflect what is most important about your application;
  • Your help desk manager cover letter body should feature your biggest accomplishments and the job-relevant skills it has taught you;
  • Instead of opting for the "Sincerely yours" ending, close your help desk manager cover letter with a nod to the future with what you aim to achieve in this potential role.

Author image

Cover letter examples by industry

AI Section Background

AI cover letter writer, powered by ChatGPT

Enhancv harnesses the capabilities of ChatGPT to provide a streamlined interface designed specifically focused on composing a compelling cover letter without the hassle of thinking about formatting and wording.

  • Content tailored to the job posting you're applying for
  • ChatGPT model specifically trained by Enhancv
  • Lightning-fast responses

Cover Letter Background

How to Get a Job After Being Fired: 10 Sure-Fire Steps to Get you Back in the Game

Should you put a photo on your cover letter, it skills on resume and how to make them work for you, how to answer the “what are your compensation expectations” interview question, what do employers think of resume builder platforms, how to beat the applicant tracking system.

  • Create Resume
  • Terms of Service
  • Privacy Policy
  • Cookie Preferences
  • Resume Examples
  • Resume Templates
  • AI Resume Builder
  • Resume Summary Generator
  • Resume Formats
  • Resume Checker
  • Resume Skills
  • How to Write a Resume
  • Modern Resume Templates
  • Simple Resume Templates
  • Cover Letter Builder
  • Cover Letter Examples
  • Cover Letter Templates
  • Cover Letter Formats
  • How to Write a Cover Letter
  • Resume Guides
  • Cover Letter Guides
  • Job Interview Guides
  • Job Interview Questions
  • Career Resources
  • Meet our customers
  • Career resources
  • English (UK)
  • French (FR)
  • German (DE)
  • Spanish (ES)
  • Swedish (SE)

© 2024 . All rights reserved.

Made with love by people who care.

FinanceBuzz

FinanceBuzz

11 Ways AI Can Help You With Your Next Job Hunt

Posted: June 7, 2023 | Last updated: June 7, 2023

<p> Advancements in artificial intelligence (AI) have exploded across the public consciousness. Some people argue it’ll be humanity's death knell, while others claim it’ll usher in a utopia.  </p> <p> Whatever side you find yourself on, businesses have been using AI to screen job candidates for years — and you can use it too. Whether you’re looking to make the leap into a new profession or just <a href="https://financebuzz.com/ways-to-make-extra-money?utm_source=msn&utm_medium=feed&synd_slide=1&synd_postid=11812&synd_backlink_title=make+extra+money&synd_backlink_position=1&synd_slug=ways-to-make-extra-money">make extra money</a>, AI is a practical, innovative tool for job seekers. </p> <p> A brief warning: Don’t rely on AI to create a flawless application, cover letter, or resume. Anything AI “writes” should be checked with your own eyes. </p> <p> With that out of the way, here are 12 ways AI can help you with your next job hunt. </p> <p>  <a href="https://financebuzz.com/ways-to-make-extra-money?utm_source=msn&utm_medium=feed&synd_slide=1&synd_postid=11812&synd_backlink_title=12+legit+ways+to+earn+extra+cash&synd_backlink_position=2&synd_slug=ways-to-make-extra-money">12 legit ways to earn extra cash</a>  </p>

Advancements in artificial intelligence (AI) have exploded across the public consciousness. Some people argue it’ll be humanity's death knell, while others claim it’ll usher in a utopia.

Whatever side you find yourself on, businesses have been using AI to screen job candidates for years — and you can use it too. Whether you’re looking to make the leap into a new profession or just make extra money , AI is a practical, innovative tool for job seekers.

A brief warning: Don’t rely on AI to create a flawless application, cover letter, or resume. Anything AI “writes” should be checked with your own eyes.

With that out of the way, here are 12 ways AI can help you with your next job hunt.

12 legit ways to earn extra cash

<p> There’s a chance you’re already using AI in your job hunt and don’t even realize it.  </p> <p> The biggest job search sites in the world — CareerBuilder, LinkedIn, Monster, ZipRecruiter, and so on — all use AI to match you with open positions. </p> <p> Newer sites, like Beamery, Hired, and Kickresume’s Pyjama Jobs, lean more heavily and explicitly into using AI for job candidates. </p> <p>  <p class=""><a href="https://financebuzz.com/extra-newsletter-signup-testimonials-synd?utm_source=msn&utm_medium=feed&synd_slide=2&synd_postid=11812&synd_backlink_title=Get+expert+advice+on+making+more+money+-+sent+straight+to+your+inbox.&synd_backlink_position=3&synd_slug=extra-newsletter-signup-testimonials-synd">Get expert advice on making more money - sent straight to your inbox.</a></p>  </p>

Search for job openings

There’s a chance you’re already using AI in your job hunt and don’t even realize it.

The biggest job search sites in the world — CareerBuilder, LinkedIn, Monster, ZipRecruiter, and so on — all use AI to match you with open positions.

Newer sites, like Beamery, Hired, and Kickresume’s Pyjama Jobs, lean more heavily and explicitly into using AI for job candidates.

Get expert advice on making more money - sent straight to your inbox.

<p> If you think there’s a specific job you want to go for, but you’re not sure you meet all the requirements, you can bring that question to an AI platform. </p> <p> The prompt for ChatGPT (or a similar platform) can be “What qualifications are needed to be a wind turbine engineer?” or “What skills does a marketing director need?” </p> <p> You can also provide your work history to an AI platform and ask it to identify skills you likely possess. </p>

Identify skills and qualifications

If you think there’s a specific job you want to go for, but you’re not sure you meet all the requirements, you can bring that question to an AI platform.

The prompt for ChatGPT (or a similar platform) can be “What qualifications are needed to be a wind turbine engineer?” or “What skills does a marketing director need?”

You can also provide your work history to an AI platform and ask it to identify skills you likely possess.

<p>AI can answer just about any question that pops into your head during the job hunt. At least, it can try to. This might seem like a small aspect of the overall process, but it’s incredibly useful.</p> <p> Salary questions? Ask an AI what the average for the role is in your area. Just be aware that many AI models are limited in how up-to-date their information is. Bing AI, which is connected to the internet, might be your best option. </p> <p>  <p class=""><a href="https://financebuzz.com/supplement-income-55mp?utm_source=msn&utm_medium=feed&synd_slide=4&synd_postid=11812&synd_backlink_title=7+Things+to+Do+If+You%E2%80%99re+Barely+Scraping+by+Financially&synd_backlink_position=4&synd_slug=supplement-income-55mp">7 Things to Do If You’re Barely Scraping by Financially</a></p>  </p>

Answer questions during your job search

AI can answer just about any question that pops into your head during the job hunt. At least, it can try to. This might seem like a small aspect of the overall process, but it’s incredibly useful.

Salary questions? Ask an AI what the average for the role is in your area. Just be aware that many AI models are limited in how up-to-date their information is. Bing AI, which is connected to the internet, might be your best option.

7 Things to Do If You’re Barely Scraping by Financially

<p> AI is a powerful tool for researching companies in your job hunt. A good starting point is to ask the algorithm what the top organizations in your field of choice are. But you can go deeper.</p> <p> The most impressive advantage of using AI is its ability to mine data. AI can dig up information from company websites, employee reviews, news articles, and social media that’ll give you a glance into that company’s culture, financials, and history. </p> <p> Due to its internet integration, Bing AI is once again a good candidate for these questions. </p>

Research companies

AI is a powerful tool for researching companies in your job hunt. A good starting point is to ask the algorithm what the top organizations in your field of choice are. But you can go deeper.

The most impressive advantage of using AI is its ability to mine data. AI can dig up information from company websites, employee reviews, news articles, and social media that’ll give you a glance into that company’s culture, financials, and history.

Due to its internet integration, Bing AI is once again a good candidate for these questions.

<p> AI can be beneficial when it comes to writing your resume, mostly in terms of overcoming writer’s block and developing ideas.  </p> <p> We all know writing a resume isn’t particularly fun, but AI platforms can help by generating content for you to take and mold. For instance, try prompting it to describe a job you held previously, and mold its response into a resume bullet.  </p> <p> Bear in mind that doesn’t mean AI should be writing your resume for you. It makes mistakes, and those mistakes can prevent you from getting the job you’re after. Everything AI does for you should be double-checked and revised. </p>

Help write your resume

AI can be beneficial when it comes to writing your resume, mostly in terms of overcoming writer’s block and developing ideas.

We all know writing a resume isn’t particularly fun, but AI platforms can help by generating content for you to take and mold. For instance, try prompting it to describe a job you held previously, and mold its response into a resume bullet.

Bear in mind that doesn’t mean AI should be writing your resume for you. It makes mistakes, and those mistakes can prevent you from getting the job you’re after. Everything AI does for you should be double-checked and revised.

<p> In the same vein as asking an AI platform to identify the skills and qualifications typically needed for a given role, you can ask it if you’re a match for a particular job posting. </p> <p> For example, you can paste your resume into ChatGPT and write, “Using this resume, how is this candidate a good fit for this job post,” then paste the text of the listing and see what the AI responds with. </p> <p>  <p class=""><a href="https://financebuzz.com/ways-to-make-extra-money?utm_source=msn&utm_medium=feed&synd_slide=7&synd_postid=11812&synd_backlink_title=11+legit+ways+to+make+extra+money&synd_backlink_position=5&synd_slug=ways-to-make-extra-money">11 legit ways to make extra money</a></p>  </p>

Analyze a job post

In the same vein as asking an AI platform to identify the skills and qualifications typically needed for a given role, you can ask it if you’re a match for a particular job posting.

For example, you can paste your resume into ChatGPT and write, “Using this resume, how is this candidate a good fit for this job post,” then paste the text of the listing and see what the AI responds with.

11 legit ways to make extra money

<p> If you’re trying to garner attention from prospective employers, you should have a public LinkedIn profile. Of course, filling it out and making it attractive is its own task. Enter AI.</p> <p> You can create a prompt on ChatGPT along the lines of, “Write a LinkedIn profile based on the resume below” (and paste your resume). Use AI to spark some ideas and get started. </p>

Help write your LinkedIn profile

If you’re trying to garner attention from prospective employers, you should have a public LinkedIn profile. Of course, filling it out and making it attractive is its own task. Enter AI.

You can create a prompt on ChatGPT along the lines of, “Write a LinkedIn profile based on the resume below” (and paste your resume). Use AI to spark some ideas and get started.

<p> AI excels at generating content through the prompts you provide and can be a great tool to get over feeling stumped.  </p> <p> It can be as simple as entering “Write a cover letter for an IT director” and seeing what the algorithm comes up with. </p> <p> As with your resume, AI makes mistakes and shouldn't be writing your cover letter for you to use unedited. Make sure it sounds like you and not a robot. </p>

Help write your cover letter

AI excels at generating content through the prompts you provide and can be a great tool to get over feeling stumped.

It can be as simple as entering “Write a cover letter for an IT director” and seeing what the algorithm comes up with. 

As with your resume, AI makes mistakes and shouldn't be writing your cover letter for you to use unedited. Make sure it sounds like you and not a robot.

<p> While you should never submit an unedited AI-generated cover letter or resume as part of your application, algorithms can help you edit your materials. </p> <p> Once again, you may not even realize it’s there. For example, Microsoft uses AI in the baked-in editor for Word.  </p> <p> If you don’t have (or don’t want to use) Microsoft Word, there are other AI-infused editing options just a search away.  </p> <p>  <p class=""><a href="https://financebuzz.com/1000-in-the-bank?utm_source=msn&utm_medium=feed&synd_slide=10&synd_postid=11812&synd_backlink_title=7+savvy+moves+when+you+have+%241%2C000+in+the+bank&synd_backlink_position=6&synd_slug=1000-in-the-bank">7 savvy moves when you have $1,000 in the bank</a></p>  </p>

Analyze your resume

While you should never submit an unedited AI-generated cover letter or resume as part of your application, algorithms can help you edit your materials.

Once again, you may not even realize it’s there. For example, Microsoft uses AI in the baked-in editor for Word.

If you don’t have (or don’t want to use) Microsoft Word, there are other AI-infused editing options just a search away.

7 savvy moves when you have $1,000 in the bank

<p> Job interviews are the most intimidating part of the process. It’s always been that way and probably won’t ever change.  </p> <p> One reason is that you never know what a prospective employer will ask. Luckily, AI can act as that employer. </p> <p> Your prompt can be, “What questions would an interviewer ask for a marketing director role?” The AI will then produce a list of possible questions. It’s great for preparing.  </p>

Generate interview questions

Job interviews are the most intimidating part of the process. It’s always been that way and probably won’t ever change.

One reason is that you never know what a prospective employer will ask. Luckily, AI can act as that employer.

Your prompt can be, “What questions would an interviewer ask for a marketing director role?” The AI will then produce a list of possible questions. It’s great for preparing.

<p> ChatGPT is arguably the most accessible AI platform for most people. That means it can give you general guidance and suggestions for an interview based on the data it was trained with. </p> <p> It can also act as an interviewer. Just paste a job listing into ChatGPT and try the prompt, “Your role is an interviewer for the [position] at [Company}. With this job description in mind, interview me for the role.” </p>

Interview you

ChatGPT is arguably the most accessible AI platform for most people. That means it can give you general guidance and suggestions for an interview based on the data it was trained with.

It can also act as an interviewer. Just paste a job listing into ChatGPT and try the prompt, “Your role is an interviewer for the [position] at [Company}. With this job description in mind, interview me for the role.”

<p> Whether you’re hoping to jump into a new career or just want to <a href="https://financebuzz.com/supplement-income-55mp?utm_source=msn&utm_medium=feed&synd_slide=13&synd_postid=11812&synd_backlink_title=get+ahead+financially&synd_backlink_position=7&synd_slug=supplement-income-55mp">get ahead financially</a>, AI can be a powerful ally. </p> <p> AI’s uses aren’t limited to culling undesirable candidates from a recruiter’s list of applicants. There are good, solid ways — provided you’re careful — of employing it to get <em>you</em> employed. </p> <p> Still, be cautious when using AI. When you sign up for ChatGPT, for instance, you'll receive this warning: “While we have safeguards in place, the system may occasionally generate incorrect or misleading information and produce offensive or biased content. It is not intended to give advice.” </p> <p> So be sure to keep the human element at the forefront of your efforts. Artificial intelligence may be progressing in leaps and bounds, but it can’t replace you. </p> <p>  <p class=""><b>More from FinanceBuzz:</b></p> <ul> <li><a href="https://www.financebuzz.com/shopper-hacks-Costco-55mp?utm_source=msn&utm_medium=feed&synd_slide=13&synd_postid=11812&synd_backlink_title=6+genius+hacks+Costco+shoppers+should+know&synd_backlink_position=8&synd_slug=shopper-hacks-Costco-55mp">6 genius hacks Costco shoppers should know</a></li> <li><a href="https://financebuzz.com/recession-coming-55mp?utm_source=msn&utm_medium=feed&synd_slide=13&synd_postid=11812&synd_backlink_title=9+things+you+must+do+before+the+next+recession.&synd_backlink_position=9&synd_slug=recession-coming-55mp">9 things you must do before the next recession.</a></li> <li><a href="https://r.financebuzz.com/aff_c?source=%2Fai-job-hunting&offer_id=16866&aff_id=1006&aff_sub=msn&aff_sub2=&aff_sub3=&aff_sub4=feed&aff_sub5={impressionid}&aff_click_id=&aff_unique1={aff_unique1}&aff_unique2=&aff_unique3=&aff_unique4=&aff_unique5={aff_unique5}&rendered_slug=/ai-job-hunting&contentblockid=984&contentblockversionid=14468&ml_sort_id=&sorted_item_id=&widget_type=&cms_offer_id=637&keywords=&synd_slide=13&synd_postid=11812&synd_backlink_title=Can+you+retire+early%3F+Take+this+quiz+and+find+out.&synd_backlink_position=10" rel="nofollow">Can you retire early? Take this quiz and find out.</a></li> <li><a href="https://financebuzz.com/extra-newsletter-signup-testimonials-synd?utm_source=msn&utm_medium=feed&synd_slide=13&synd_postid=11812&synd_backlink_title=9+simple+ways+to+make+up+to+an+extra+%24200%2Fday&synd_backlink_position=11&synd_slug=extra-newsletter-signup-testimonials-synd">9 simple ways to make up to an extra $200/day</a></li> </ul>  </p> <p> <i>We may receive compensation from the products and services mentioned in this story, but the opinions are the author's own. Compensation may impact where offers appear. We have not included all available products or offers. Learn more about <a href="https://financebuzz.com/advertising-policy?utm_source=msn&utm_medium=feed&synd_slide=13&synd_postid=11812&synd_backlink_title=how+we+make+money&synd_slug=advertising-policy">how we make money</a> and <a href="https://financebuzz.com/editorial-policy?utm_source=msn&utm_medium=feed&synd_slide=13&synd_postid=11812&synd_backlink_title=our+editorial+policies&synd_slug=editorial-policy">our editorial policies</a>.</i> </p>

Bottom line

Whether you’re hoping to jump into a new career or just want to  get ahead financially , AI can be a powerful ally.

AI’s uses aren’t limited to culling undesirable candidates from a recruiter’s list of applicants. There are good, solid ways — provided you’re careful — of employing it to get you employed.

Still, be cautious when using AI. When you sign up for ChatGPT, for instance, you'll receive this warning: “While we have safeguards in place, the system may occasionally generate incorrect or misleading information and produce offensive or biased content. It is not intended to give advice.”

So be sure to keep the human element at the forefront of your efforts. Artificial intelligence may be progressing in leaps and bounds, but it can’t replace you.

More from FinanceBuzz:

  • 6 genius hacks Costco shoppers should know
  • 9 things you must do before the next recession.
  • Can you retire early? Take this quiz and find out.
  • 9 simple ways to make up to an extra $200/day

We may receive compensation from the products and services mentioned in this story, but the opinions are the author's own. Compensation may impact where offers appear. We have not included all available products or offers. Learn more about how we make money and our editorial policies .

More for You

Jodie Comer, at the 2023 Fashion Awards

One of the best British spy dramas of all time is finally streaming on Netflix

Young couple eating Belgian waffles and drinking champagne in a pub. (Photo: urbazon via Getty Images)

7 Things Your Date Notices About You Immediately

Tick crawling on leaf

Sprinkle This On Your Lawn Soil To Keep Ticks At Bay

Jan. 6 defendant accuses DOJ lying

Jan. 6 Defendant Accuses Lawyer of 'Lying' to Supreme Court

1973: Chevrolet Monte Carlo – Elegant Revamp With Muscle

The Coolest Car From the Year You Were Born (1945-1995)

Steelers’ Possible Draft Target Adonai Mitchell Gets Exposed By Scouts For Attitude And Health Concerns: 'He’s Rude, He’s Abrasive'

Steelers’ Possible Draft Target Adonai Mitchell Gets Exposed By Scouts For Attitude And Health Concerns: 'He’s Rude, He’s Abrasive'

Smallville Made One of the Wildest Changes to Superman's Powers

Smallville Made One of the Wildest Changes to Superman's Powers

I moved from California to Tennessee for my husband's job. We can finally save money, but it's been a major culture shock.

I moved from California to Tennessee for my husband's job. We can finally save money, but it's been a major culture shock.

aerial skyscrapers downtown miama florida_iStock-1716498889

I’m a Real Estate Agent: Here Are the 4 Florida Cities Where You Should Avoid Buying a Home

A worker places a section of metal barricade along a main road on Tybee Island, Ga., on Tuesday, April 16, 2024, a few days ahead of the weekend beach party known as Orange Crush. Black college students started the spring bash at Georgia's largest public beach more than 30 years ago. Tybee Island officials are blocking roads and parking spaces and brining in about 100 extra police officers for the party this weekend, saying record crowds last year proved unruly and dangerous. (AP Photo/Russ Bynum)

A Georgia beach aims to disrupt Black students' spring bash after big crowds brought chaos in 2023

House of Representatives

Republicans Suddenly Cancel Multiple Bills

5 TV shows you need to watch in May 2024

5 TV shows you need to watch in May 2024

Young Women Are More Liberal Than Young Men, and It's Affecting Dating Culture

Young Women Are More Liberal Than Young Men, and It's Affecting Dating Culture

Walmart Limits Ammunition Sales In Wake Of Mass Shootings

14 Things You’re Not Buying from Walmart—But Should

(Photos by Tim Heitman and Josh Morgan/USA TODAY NETWORK)

Tom Brady wrote a glowing tribute to A'ja Wilson after she was named one of Time's 100 Most Influential People

New doc uncovers racism and inappropriate behavior at popular retailer

New doc uncovers racism and inappropriate behavior at popular retailer

Google fired 28 employees for staging in-office protests against the company's contract with Israel

Google fired 28 employees for staging in-office protests against the company's contract with Israel

Wednesday.png

When will Wednesday season two come out? Everything we know about the Netflix series

Colorado House passes bill banning semiautomatic firearms

Colorado House passes bill banning semiautomatic firearms

Opinion: These Will Be the 4 Largest Companies by 2035

Opinion: These Will Be the 4 Largest Companies by 2035

Free All-in-One Office Suite with PDF Editor

Edit PDFs like Word

Convert, merge, split, scan, and sign PDFs

More than PDF: Use Word, Excel, and PPT for FREE

Windows • MacOS • Linux • iOS • Android

banner

  • Articles of PDF
  • PDF Tutorials

How to Make a PDF Resume for Freshers?

In order to effectively showcase your abilities and accomplishments, the pdf format of your cv is critical when you are just starting. A few resume types can help you get noticed when you've just graduated from college or are starting your first job. To help you get started, we at WPS Office put together this guide to help you understand what a pdf resume for freshers is, why it's important, and some pointers on how to build a top one in 2022.

What is a fresher resume?

Resumes written by recent high school and college graduates or those with little work experience are "fresher resumes." A functional pdf resume structure for freshers emphasizes your talents and abilities rather than focusing on your work history or lack thereof. In contrast to the increasingly popular chronological format, functional resumes are more typically seen among job seekers just out of college.

Why is the structure you chose for your fresher resume significant?

Since most job seekers utilize a chronological resume format emphasizing relevant work experience, freshmen require a resume format emphasizing their skills while also emphasizing their qualifications as top contenders.

How to write a pdf resume for freshers

This guide will walk you through the process of creating a pdf resume tailored for freshers. You may download all editable templates and samples online with the free WPS Office trial.

??49.png

1.Go over the job description

To land a job, your cv should be tailored to the position you're applying for and indicate that you share the company's values. You'll be better able to determine the keywords to use in your resume if you read the job description beforehand.

2.Include a way to reach you

The first section of the pdf resume for freshers should include all your contact information, including your name, address (or city and state), phone number, and e-mail address. Some people prefer not to disclose their full address when applying for a job, but if you live close to the company's office, you may want to consider doing so.

Links to social media profiles, personal websites, personal blogs or portfolios may also be included in this section by candidates who prefer to. These links should only be included if you are confident that your profile depicts the professional image you wish to project.

3.An effective summary should be written

You should follow this portion of your resume with a personal summary that explains who you are as a professional and why you're the ideal candidate for the job in question. Your resume summary statement should demonstrate your expertise and enthusiasm for the position you seek and your worth to the company.

4.Make a list of the skills that you want to emphasize

The next stage is to determine which of your hard technical talents and soft skills are most important to your success in the position you're applying for. Employers frequently indicate specific abilities they're seeking in their job postings. A one- or two-column format is the best way to list your skills, stating your expertise and your level of experience with it.

5.Describe your education, and certifications

Your education, training, and certifications should focus on the next portion of your pdf format resume for freshers. Highlight any distinctions, outstanding grades, or scholarships you've received in this section. Professional licenses and certificates, as well as college-level certificate courses and supplementary professional training could all be included in this category.

6.Inclusion of relevant experience

Having no prior professional employment experience does not rule out the possibility of having any relevant volunteer or internship experiences that you may put on your CV. These experiences, like internships, volunteer work, educational projects, or relevant courses, are not the center of your cv, but they can still be included if they demonstrate your abilities and knowledge. When submitting this area, list any projects or experiences you've worked on that are relevant to the position you're applying for.

This is the final stage in producing a pdf format resume for freshers: proofreading. A friend or family member might help you best proofread your resume by reading it aloud or checking it for spelling and grammar. Correcting spelling and punctuation problems and checking for consistency will help your resume stand out from the competition and make you the ideal choice for the position. It's possible to download and change all editable online templates and samples with a free WPS Office trial 2022.

Written by:

Gayathri Rasangika

It's common for job seekers to turn to Digital Media Specialist Gayathri, a Resume Expert, to get their careers off to a strong start. In 2022, she presents how to make a pdf resume for freshers with WPS Office.

  • 1. Expert Tips on How to Write a Sample CV for Freshers Graduates Who Have Yet to Gain Experience
  • 2. Best Online Editor to Make a Professional Nurse Resume PDF
  • 3. 10 Resume Format For Freshers That Help You Stand Out Free Download
  • 4. Make Professional Looking CV – Best Resume Format for Freshers with No Experience
  • 5. How to Make A Beautiful Slideshow in PowerPoint-- Make Your Presentations Better
  • 6. Step-by-Step Guide on How to Make the Best CV for Freshers

how to write a resume for technical support

15 years of office industry experience, tech lover and copywriter. Follow me for product reviews, comparisons, and recommendations for new apps and software.

IMAGES

  1. Technical Support Resume Example, Template & Writing Tips 2024

    how to write a resume for technical support

  2. Professional Technical Resume Writing Services; 2021 Guide to Writing a

    how to write a resume for technical support

  3. Support Technician Resume Samples

    how to write a resume for technical support

  4. Technical Support Resume Example in 2024

    how to write a resume for technical support

  5. 6 Technical Support Resume Examples for 2024

    how to write a resume for technical support

  6. Technical Support Engineer Resume Samples

    how to write a resume for technical support

VIDEO

  1. How to write an ATS Resume For Experienced People (Step by Step Tutorial)

  2. How to write a professional resume in 2024 #australia

  3. How to Write Resume

  4. How to Write an Effective Resume?

  5. How To Write Resume

  6. Difference between Curriculum Vitae, Resume and Bio-data. Link to full video in description

COMMENTS

  1. Technical Support Resume Sample & Job Description [20 Tips]

    Here's how to format a technical support resume template: Start at the top with your name, professional title, and address on a resume. Pick the best resume font to use so the hiring manager has an easy time reading it. Use an 11-12pt font size for general text, and 2-4pts larger for section titles.

  2. Technical Support Resume [Examples & How to Write]

    Infrastructure development. Risk mitigation planning. Documentation management. 2. Write a strong technical support education section. Ensure your resume's education section is up to date and includes all relevant information, including your: school's name and location. type of degree/field of study. graduation year.

  3. 6 Technical Support Resume Examples for 2024

    As a technical support professional, you need to make a strong first impression and clearly communicate your value. Here's how to write a compelling header that will catch their attention: 1. Put your name front and center. Your name should be the largest text on your resume, typically 14-16pt font.

  4. Technical Support Resume Examples and Templates for 2024

    Start Building. 1. Create a profile by summarizing your technical support qualifications. Creating a compelling snapshot of your technical support career is the best way to draw the reader in. Start by listing your job title, years of experience, and three to four specializations that align with the job posting.

  5. 3 Technical Support Specialist Resume Examples for 2024

    However, you'll still need to write an effective resume to beat the competition. Don't worry—we're here to help. ... Top 5 Tips for Your Technical Support Specialist Resume. Show off your technical knowledge. When you list your technical skills and work experience, make sure to get into the specific software applications and tools you ...

  6. Technical Resume: 15+ Examples, Template, & Writing Tips

    Soft skills highlight your ability to work well with coworkers and customers, which makes you a more appealing candidate. 2. Open with a strong technical resume summary. Make the lives of hiring managers easier by starting off your resume with a resume summary that proves you're qualified for the role.

  7. Professional Technical Support Resume Examples

    LiveCareer's technical support resume examples are designed to help you easily identify which industry skills and qualifications hiring managers want to see from applicants. With the Bureau of Labor Statistics predicting a faster-than-average rate of job growth for this position, learning to write strong resume content and utilize the right ...

  8. Technical Support Resume—Example and 25+ Writing Tips

    It is best to do this once you have completed the other sections of your technical support resume, especially your job description. 3. Write Faultless Tech Support Job Description and Skills Sections. Move on to your resume job description. You may think it is hard to stand out amongst other tech supports.

  9. Technical Support Specialist Resume Examples

    Good example: "I am a Technical Support Specialist with 5+ years of experience in troubleshooting, resolving customer inquiries, and providing excellent customer service. I have a proven track record of reducing customer downtime and improving customer satisfaction by quickly resolving technical issues. I am adept at troubleshooting hardware ...

  10. IT Support Resume Examples (+ Help Desk & Technician)

    Here's how to choose the best IT support skills: Create a spreadsheet. In column #1, list all your IT support skills. In column #2, list the IT support skills from the job description. In column #3, add the skills in both lists. Those are the best resume keywords because you can prove them and the company wants them.

  11. Technical Support Specialist Resume Example

    Top Skills & Keywords for Technical Support Specialist Resumes: Troubleshooting and Problem Solving. Hardware and Software Installation. Network Configuration and Troubleshooting. Operating Systems (Windows, macOS, Linux) Remote Desktop Support. Customer Service and Communication. Knowledge Base Management.

  12. Tech Support Resume: The Complete 2023 Guide with 10+ Examples

    Do not write a technical support resume summary that exceeds 4 lines. Write a resume summary if you have work experience of over 3 years. Read Hiration's 2023 Resume Summary Guide to learn how to write an impactful summary for resumes. Attached below is a tech support resume sample showcasing the ideal technical support resume summary: In the ...

  13. How to Write a Technical Support Resume (With Example)

    2. List your contact information. At the top of the page, add your contact name in a brief header. Include your first and last name in bold font, and on the next line add your phone number, e-mail address, and the province or territory where you live. Listing these details makes it easy for a hiring manager to identify who you are and contact ...

  14. IT Support Resume—Specialist & Technician Examples

    Resume Builder Use our builder to create a resume in 5 minutes.; Resume Templates Find the perfect resume template.; Resume Examples See perfect resume examples that get you jobs.; Resume Format Choose the right resume format for your needs.; How to Write a Resume Learn how to write a resume that lands you jobs.; Resume Help Use our expert guides to improve your resume writing.

  15. Technical Support Resume: Examples, Template, and Resume Tips

    Before you start writing your technical support resume, you need to make sure that you are using the proper resume format. If you use the wrong format, it becomes harder for recruiters to find the information they are looking for in your resume, which means that your resume will probably get discarded without being read. ...

  16. Technical Support Representative Resume Examples

    Why this example passes: Numbers and statistics add detail and quantify the results this technical support representative delivers: 4% improvement and a class size of 20-25. Good use of strong words and active language. References specialized value cahier provides with "individualized lesson plans.".

  17. How to Make a Great Resume in 2024: The Complete Guide

    3. List your name and contact information. To start writing your resume, create an eye-catching resume header that quickly highlights your contact information and job title. Your name should always be the largest element on your resume to make it stand out, so use a font size larger than 20 points.

  18. How To Write A Technical Support Resume (Plus Template)

    Consider the following steps to understand how to write a technical support resume: 1. Read the job description Before writing your resume, review the job description for the position you are applying for. Understanding the position's requirements is important so you can customise your resume. This may help your resume attract a recruiter 's ...

  19. Technical Resume Writing: Tips and Examples

    Tips for writing a technical resume. In the work experience section, list your most impressive accomplishments instead of tasks and responsibilities. Examples include: Spearheaded the development of a new user interface that increased customer satisfaction by 20%. Mentored a team of 15 web developers.

  20. Help Desk Technician Resume Example

    Melvin Lemke. Help Desk Technician. (555) 123-4567. [email protected]. San Francisco, California. 1. Name as Your Headline. Think of your name as the headline of your professional story. Make sure it's prominently placed and in a clear, professional font.

  21. How to Make a Resume in 2024: Writing Guide + Examples

    Make it distinctive to highlight your name and contact information. Organize your resume sections in the following order: summary/objective, work experience, education, skills, and extras. Use bullet points for your entries under each section. Find resume icons for each section or skip them altogether. File format.

  22. How to Make a Resume in 2024

    Create Resume. Choose a resume format carefully. In 99% of cases, we recommend the reverse-chronological format. Add the right contact details. Leave your headshot out and make sure to include your job title, a professional email address, and any relevant links.

  23. How To Make a Comprehensive Resume (With Examples)

    A resume summary is a short statement that uses active language to describe your relevant work experience and skills. Read more: How To Write a Resume Summary Plus 5 Strong Examples 4. List your soft and hard skills Take a moment to consider which skills make you a great fit for the job. Review the job description and highlight keywords that ...

  24. How to Write a Power BI Resume

    Use keywords. Tailoring your Power BI resume and ensuring it is ATS-compliant requires using keywords. Look at the job description, company website, and essential criteria for the job and pull out keywords. Use these words in your resume to align with what the company wants in an employee and their terminology.

  25. Professional Help Desk Manager Cover Letter Examples for 2024

    The top sections on a help desk manager cover letter. Header: This section includes the applicant's contact information, date, and the recruiter's details, creating a professional first impression and ensuring the recruiter knows how to reach the candidate. Opening Greeting: A personalized greeting addressing the hiring manager by name ...

  26. How to Add LinkedIn to Your Resume

    Add your username and place the networking platform icon on the left of your name. 4. For a 2-page resume, include it in the footer of the second page, alongside your information. Add a shortened version of your header in your 2-page resume or use the header information on your resume footer in a smaller font.

  27. 11 Ways AI Can Help You With Your Next Job Hunt

    The biggest job search sites in the world — CareerBuilder, LinkedIn, Monster, ZipRecruiter, and so on — all use AI to match you with open positions. Newer sites, like Beamery, Hired, and ...

  28. How to Make a PDF Resume for Freshers?

    2.Include a way to reach you. The first section of the pdf resume for freshers should include all your contact information, including your name, address (or city and state), phone number, and e-mail address. Some people prefer not to disclose their full address when applying for a job, but if you live close to the company's office, you may want ...