internet banking research papers

The aim of this paper is to investigate the association and impact between online banking service practices on e-customer satisfaction, and e-customer loyalty. ... banks and other financial institutions can benefit from this research while using online banking. However, Nepal's main obstacles to e-banking are risk management, infrastructure ...

Only research papers on internet banking published in the last fifteen years (2002-2016) were selected. The selected articles were further refined on the basis of country of origin, journal type ...

Internet Banking has become an important alternative to traditional banks. This article studies how Internet Banking's use influenced European banks' profitability and if the phenomenon of the branches' strong contraction (started in 2009 and consolidated from 2011 to 2016) depended on using these technologies or the economic crisis of the period.

Explore the latest full-text research PDFs, articles, conference papers, preprints and more on INTERNET BANKING. Find methods information, sources, references or conduct a literature review on ...

An additional contribution of this paper is that it uses high quality bank level data from 115 countries around the world to compute some important indicators about the status of banking in these countries for the past 16 years in order to highlight the changing landscape of financial intermediation and the main functions of banks in the FinTech era.

Online banking possibilities are further enhanced with an increase in the proportion of citizens with internet access, e.g., in Zambia, out of a population of 18.65 million, 5.48 million internet users signified an internet penetration rate of 29.4% in January 2021 Footnote 1 compared to 20.4% in 2016 and 5% in 2012.

The perceived usefulness was measured using the Agarwal and Karahanna (2000) scale, following Mostafa's (2020) work. Intention to use was measured using a single-item scale based on previous research, such as Bigné et al. (2008).Three items adapted from Davis et al. (1989) and Dutot (2015) were used to measure e-banking usage. The last section of the questionnaire aims to collect ...

This paper presents an exhaustive review of literature on the current developments in internet banking. It provides an overview of the changes as well as the ongoing research on internet banking. To identify relevant works, research databases were searched using 11 keywords. Only research papers on internet banking published in the last 15 ...

The study conceptualises a "total" CE framework that banks can use to enhance their online presence. Banking service providers could also analyse their financial results based on digital banking's impact on customers. Besides, banks can use this framework to strategically place "game-like features" in their digital platforms.

Online banking , also known as internet banking, e-banking or virtual banking, is. an electronic payment system that enables customers of a bank or other financial institution to. conduct a range ...

Abstract. This paper presents a systematic review of 165 research articles published on the adoption of Internet banking (IB) between 1999 and 2012. The results show that interest in the topic of IB adoption has grown significantly during this period, and remains a fertile area for academic research into the next decade.

The bank of the future will have several different manifestations. This paper extends theory to explain the impact of financial technology and the Internet on the nature of banking. It provides an analytical framework for academic investigation, highlighting the trends that are shaping scholarly research into these dynamics.

The expansion of information technology has led to a new form of banking. Traditional banking, based on the physical presence of the customer, is only a part of banking activities. In the last few years, electronic banking has emerged, adopting a new distribution channels like Internet and mobile services. The main goal was to allow businesses to improve the quality of service delivery and ...

Several research papers that have tackled bank performance have adopted some well-known measures for assessing the operational performance of commercial banks. These well-known measures include return on total equity (ROE), and return on total assets (ROA). ... While online banking mainly focuses on digitizing the basic banking aspects such as ...

Customers' intention to use OB is influenced by many factors (Khanifar et al., 2012, Sentosa et al., 2012).Several research studies suggested that ease of use and/or usefulness significantly affect customers' intention to utilize OB (Martins, 2013).On the other hand, Venkatesh et al. (2003) concluded that user's knowledge significantly affects customers' willingness to use e-banking.

This study defines and measures the key factors driving consumers' adoption of internet banking in Vietnam, and comprises both qualitative and quantitative research. Qualitative research was carried out through focus group discussions with 12 consumers, while quantitative research was conducted through interviews with 475 bank customers in ...

banking services, and some bank employees may lose their jobs due to automation. The paper also explores the factors that could support banks' digital advancement. A cross-country comparison shows a global digital divide: banks' digital services are more widely used in high-income economies, while middle- and low-income countries experience

The study investigates the challenges, technology, and future research agenda of digital banking. The paper follows the manifestation of Kitchenham's SLR protocol. Six databases were used to ...

We use multivariate logistic regressions to identify factors affecting adoption of Internet banking. These factors include membership in a bank holding company, an urban location, and relatively higher premises and other fixed expenses to net operating revenue, higher noninterest income, and greater accounting cost efficiency than non-Internet banks. More profitable banks were more likely to ...

Online banking is one of the e-banking services relatively a new channel and is an umbrella term for the process by which a customer may perform banking transactions electronically without visiting a brick-and-mortar institution (Compeau & Higgins, 1995; Shah & Clarke, 2009).The fast-paced technology has affected almost all industries including banking industry.

The main objective of the study is to analyse about the cyber space and the customers' perception about cyber crime. In the era of globalization digital banking or online banking has revolutionized an integral activity of our modern twenty first century. The man developed various ways for communication to the exchange of information, ideas and knowledge which is of great importance to him as ...

The Journal of Banking and Finance (JBF) publishes theoretical and empirical research papers spanning all the major research fields in finance and banking. The aim of the Journal of Banking and Finance is to provide an outlet for the increasing flow of scholarly research concerning financial …. View full aims & scope.

On Internet Banking. Jeffrey E Jarrett*. University of Rhode Island, Management Science and Finance, 7 Lippit Road/ 333 Ballentine, Kingston, USA. *Corresponding author: Jeffrey E Jarrett ...

Sharia banking's intermediation function can connect persons who have an excess of funds with people who have a need for funds. Sharia banking collects funds from society in the form of savings and re-channels them as funding. As the cycle moves continuously, Sharia banking is recognized as the driving force of the economy.