sample resume for front desk clerk

Front Desk Clerk resume example

You’re friendly, approachable, and organized. That’s why you make the ideal front desk clerk, greeting visitors and juggling administrative tasks.

But in order to land your next role at the front desk, you need to highlight your varied skill set on your resume and submit an engaging application.

If you welcome a little help to get you started, be sure to check out our step-by-step writing guide below, bursting with top tips and complete with a front desk clerk resume example.

Resume templates 

Front Desk Clerk Resume Example

This example Front Desk Clerk resume provides you with a general idea of how your resume should look, and what information recruiters expect to see.

The rest of this guide will explain how to layout your resume and create each section effectively.

Front Desk Clerk resume layout and format

Formatting is often overlooked when writing resume, but it’s a crucial element of it”s success.

Creating a document that not only looks good, but is easily comprehended, is the key to gaining and holding the attention of busy hiring managers.

Use these formatting tips for best results.

Formatting your resume

• Length: To ensure that your resume gets proper attention from recruiters, it is best to keep it at 2 pages or less. Recruiters are often inundated with hundreds of resumes to review on a daily basis, so they want to read each one quickly as possible.
• Font & readability : A readable resume is crucial if you want recruiters to see your important skills. Ensure yours is easy to read by using a simple, clear font and breaking up the text with bullet points and short paragraphs.
• Layout: Hiring managers should be able to skim through your resume easily and pinpoint the information they want quickly. To help them do this, organize the page into clear sections with bold headings and dividing borders. The design should be clutter-free and professional-looking, with a calm color scheme.
• Photos: In the USA adding a photo to your resume is optional – you don’t have to do it, but it can be a nice way to get your personality across.

Quick tip: Achieving a professional look for your resume can be difficult and time-consuming. If you want to create an attractive resume quickly, try our quick-and-easy Resume Builder and use one of their eye-catching resume templates.

Resume layout

Divide the page into these sections when you write your own resume .

• Name and contact details – Simply state who you are, and how to get in touch with you.
• Resume summary – An introductory paragraph at the very top of your resume which summarizes your skills, experience and suitability for your target jobs.
• Core skills section – A bullet-pointed list of your skills that relate most to your target jobs.
• Work experience – A list of your current and previous jobs, including all of your responsibilities and achievements.
• Education – A section that showcases all of your education and academic achievements.
• Additional info (optional) – Here you can add an extra section for things like hobbies and interests, or anything else that might be relevant to your target jobs.

Here’s what to add to each section of your Front Desk Clerk resume.

Contact Details

Add your name and contact details to the header of your resume, so that anybody reading can easily see how to contact you.

• Name and profession title
• Cell phone number – or any number you are easily reachable on
• Location – Add your local area such as Washington or San Diego – not your full address as that will take up too much space.
• Email address – Use a professional looking address.

You can add a link to your LinkedIn profile if you have one – you do not need to include personal details like date of birth or religion.

Front Desk Clerk Resume Summary

Your resume summary is like your introduction to the recruiter or hiring manager – it should grab their attention and leave them eager to read more about you.

Achieve this by writing a snappy overview of your skills, knowledge and what value you can bring to an employer.

How to create a resume summary that will excite recruiters:

• Keep it short: Aim for a short punchy paragraph of 4-7 lines. This is just enough info to showcase why you’d make the perfect hire, without going into excessive detail and overwhelming busy recruiters at such an early stage in the resume.
• Tailor to target jobs: By carefully reviewing the job description and incorporating as many relevant skills as possible, you can customize your resume to better match your target jobs.
• Avoid using cliches: Recruiters always see cringey cliches like “ hardworking guru who works well in a team or individually ” – they don’t mean much to anyone, so focus your summary on tangible skills and experience.

Front Desk Clerk resume summary example

What to include in your front desk clerk resume summary.

• Summary of your experience: Summarize the type of work you have done in the past and the benefits you have delivered for the organizations you worked at.
• Relevant skills: Highlight your skills which are most relevant to Front Desk Clerk jobs, to ensure that recruiters see your most in-demand skills as soon as they open your resume.
• Qualifications: To make a strong impression on potential employers when applying for Front Desk Clerk jobs, be sure to mention any relevant qualifications in your summary.

Quick tip: Choose from hundreds of pre-written summaries across all industries, and add one to your resume with one-click in our quick-and-easy Resume Builder . All written by recruitment experts and easily tailored to suit your unique skillset and style.

Core skills section

Next, you should create a bullet pointed list of your core skills, formatted into 2-3 columns.

Here, you should focus on including the most important skills or knowledge listed in the job advertisement.

This will instantly prove that you’re an ideal candidate, even if a recruiter only has time to briefly scan your resume.

Best skills for your Front Desk Clerk resume

Customer Service – Utilizing exceptional customer service skills to greet guests, answer inquiries, and handle requests in a friendly and professional manner.

Phone Etiquette – Ensuring polite and effective phone communication to handle incoming calls, take messages, and transfer calls to the appropriate departments.

Front Desk Operations – Managing guest check-ins, reservations, and guest requests, ensuring a smooth front desk operation.

Computer Literacy – Utilizing reservation and booking systems, as well as basic office software like Microsoft Word and Excel.

Cash Handling – Managing cash transactions, processing payments, and maintaining accurate records of financial transactions.

Problem Resolution – Quickly resolving guest issues and complaints in a professional and satisfactory manner.

Attention to Detail – Ensuring meticulous attention to detail when handling guest information, reservations, and billing to prevent errors and ensure accuracy.

Quick tip: Our quick-and-easy Resume Builder contains thousands of in-demand skills for every profession that can be added to your resume in seconds – saving you time and greatly improving your chances of landing job interviews and getting hired.

Work experience

So, you’ve grabbed the recruiters’ attention with your summary, now it’s time to show them what you’re really capable of in your work experience section.

List your previous jobs from current to oldest, showing off the impact you made at each organization.

If you have tons of experience, you should just list the most recent an relevant jobs – but if you have little or no experience, add it all and even consider putting in voluntary work.

Structuring your jobs

It’s easy to overwhelm readers when writing about a job you have been doing for years or even months.

Break the information up like this to keep it simple for recruiters to understand.

Job outline

Each role description should begin with a qucik summary of the job and company, along with how the job fits into the strucuture of the organization.

Key responsibilities

List your notable responsibilities in short sharp bullet points to demonstrate your input and how you contributed to the organization’s success.

Highlight the skills that are most important to the roles you are applying for.

Key achievements

Show employers the value you can bring to them by adding a few achievements to your jobs.

Whether you’ve saved the company money or improved an internal process, let recruiters know

Add some numbers to give readers a real scale of the impact, e.g. “reduced call wait time by 10%”

Example job for Front Desk Clerk resume

Act as the first point of contact for guests arriving at an 80-room luxury hotel in Los Angeles with over 10,000 guests per year, providing excellent customer service in English and French.

Key Responsibilities

• Assist arriving and departing guests in a friendly and courteous manner
• Acquaint each guest with their room and hotel features
• Provide exceptional customer service, accommodating special requests
• Greet all guests passing through the lobby and offer assistance

Quick tip: Create impressive job descriptions easily in our quick-and-easy Resume Builder by adding pre-written job phrases for every industry and career stage.

Education section

Nearing the end of your resume, your education/qualifications section should be added.

In a well-structured list, add all of your qualifications and certifications that qualify you to perform a typical Front Desk Clerk role.

If you have plenty of work experience, keep this section brief – if not, add lots of detail to make up for your lack of experience.

Additional information

At the end of your resume, you can add any extra information that might be relevant to the jobs you are applying for.

This could be hobbies, interests, publications, clubs or memberships.

This section is optional and doesn’t need to be added if you have nothing more relevant to add.

Writing your own winning Front Desk Clerk resume

Writing a Front Desk Clerk resume can be challenging but following the steps above will ensure that you land plenty of interviews.

Good luck with your job search!

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9 Front Desk Receptionist Resume Examples for 2024

Front Desk Receptionist

Best for careers that encourage creativity.

Browsing for creative resume templates? In graphic design, photography, or event planning? Make a statement with this modern resume.

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Like this template? Customize this resume and make it your own with the help of our Al-powered suggestions, accent colors, and modern fonts.

• Front Desk Receptionist Resume
• Front Desk Receptionist Resumes by Experience
• Front Desk Receptionist Resumes by Role
• Write a Resume for Front Desk Receptionists

Front desk receptionists have a broad range of responsibilities throughout all industries. They’re the face of the company and handle office management with exceptional communication skills while wearing many different hats.

Determining what content is important to hiring managers and  how to write your resume  or AI cover letter for this exciting field can be difficult. That’s why we analyzed hundreds of front desk receptionist resume samples from all levels of experience and industries. We learned what works to help you get more interviews in 2024.

The hardest part of  building your resume  is getting started.  Our nine front desk receptionist resumes helped land jobs in 2024 , so they’re a great launching pad.

Front Desk Receptionist Resume Example

or download as PDF

Why this resume works

• For example, did you help improve the efficiency of scheduling? Did you reduce the errors in billing? Improve customer satisfaction scores?
• A worthwhile summary should showcase your specializations and many (10+) years in the industry. Don’t forget to customize it by mentioning the target business by name. 
• Metrics are the best way to display your impact in your bullet points, as they’re concrete, measurable, and help break up chunks of monotonous text.
• Don’t forget to  check your resume  score with our free tool to gain the recruiter’s attention and increase your chances of an interview.

Beginner Front Desk Receptionist Resume

• Weave together your skills and achievements to give recruiters a hard time not choosing you.

Entry-Level Front Desk Receptionist Resume

• Do you have a specific interest in the position or company to which you’re applying? Mention that! However, if you’re not planning to customize your objective for each role you apply to, then you’re better leaving it off entirely.
• All work experience demonstrates some level of responsibility. In addition, any experience you’ve had interacting with customers applies to becoming a successful front desk receptionist.

Gym Front Desk Resume

• Leo’s description of his stint as a receptionist at Lockheed Martin makes for a great example here. He screens 78 calls daily, contributes to cutting company-wide paper consumption by 43%, and oversees 1,400 pages of archival content.

Front Desk Associate Resume

• Is the company looking for someone familiar with Pipedrive? Then, you could show how you used this tool to track customer purchase patterns for optimizing product placement and sales. Or do they demand Hootsuite proficiency? Elucidate instances when you deployed it for strategic social media management.
• Further your alignment and connection with the company in your front desk receptionist cover letter .

Front Desk Dental Receptionist Resume

• It also went a step further to show how exemplary customer service led to increased retention rates, and that’s good for business.

Front Desk Medical Receptionist Resume

• As a front desk medical receptionist, customize your resume by how your work directly (and positively) impacted the office through your exceptional customer service skills and understanding of medical office best practices. Cite specific data-driven examples, including process improvements and patient-centric techniques.
• Your front desk medical receptionist resume should highlight the scope, responsibilities, and specific medical office niche (dental, family practice) experience. This will catch the hiring manager’s eye looking for that “right fit” for their company.
• List any  special skills on your resume  related to the medical field like medical terminology or medical software. This sets you up for success as employers see you’re qualified for the role, especially if the job description prefers candidates with your specific skill set.

Hotel Front Desk Receptionist Resume

• Your hotel front desk receptionist resume should include your strong communication skills using sales techniques to improve the customer experience (and hotel revenue). Be sure to indicate your confident communication expertise and customer service experience. This appeals to employers because they see your keen ability to collaborate and meet (or exceed) guest standards.
• Mention your leadership abilities, including training new team members or coaching existing team members. Hiring managers will be less likely to question your leadership savvy and more apt to contact you for an interview. Always list the results of your leadership efforts using numbers.

School Front Desk Receptionist Resume

• Your school front desk receptionist resume should showcase your ability to manage different projects and responsibilities and handle a high-volume customer service of diverse populations (for example, staff members, school administrators, students, and parents). Discuss your education field’s nuances, including best practices and communication channels.
• Bonus: Highlight any responsibilities outside of the “normal” scope of a school front desk receptionist (for example, nurses station, reporting, direct administrative support). This gets you noticed.

Related resume guides

• Operations Manager
• Medical receptionist
• Human Resources
• Office assistant

How to Write a Resume for Front Desk Receptionists

Making a resume is a snap with these four easy steps. You’ll make a stellar first impression with these practical and specific tips for building a front desk receptionist resume in 2024:

Front desk receptionists are the face of a company, so choose a resume template that reflects your professionalism, friendliness, and helpfulness. If you’re looking to work for a company that appreciates business casual like a law firm or doctor’s office, you’ll do well with a professional or elegant resume template, which has enough personality to stand out but still exude class and respect. On the other hand, if you’re hoping to help folks get signed up at the gym, organize communication and admin work for a startup, welcome folks into a travel agency, or anything that’s a bit more casual, creative templates that use a little more color will be a wise but fun choice.

Communication—interpersonal skills as well as written communication—and prioritization are among the most important skills as a receptionist. While other job seekers largely take advantage of “communication” in their resumes, this really can’t be emphasized enough for a front desk receptionist.

Besides listing communication and prioritization in the skills section on your resume , look for ways to demonstrate those skills in action in your work experience section. For instance, did you serve the front desk while also registering guests, logging requests, and finding resolutions to customer problems? That says you’re good at prioritizing tasks—all without ever using the word “prioritize.” Pretty cool.

Write your resume with the specific industry in mind. A front desk receptionist for an insurance company will have some different responsibilities than in the medical industry. Think about the most important responsibilities required in the role you want. Will you be scheduling appointments for clients, completing data entry, or answering and redirecting calls? If so, talk about past work accomplishments and success where you may have done things like:

◉ Confirmed client appointments 24 hours in advance to reduce no-shows by 22% ◉ Reduced paper use by 36% with data entry of student and testing records ◉ Addressed 80% of client concerns without redirecting or putting the client on hold

You’re a company’s ambassador, so it’s vitally important that you catch typos and mistakes in your resume.  Check your resume  a couple of times and even have a co-worker or a grammatical guru friend take a look for you. Since you so often serve as someone’s first impression of a company or organization, don’t let a silly mistake like the wrong letter in an email address keep you from getting a call for an interview.

• Career Blog

Front Desk Clerk Resume: Examples and Best Practices

As the face of any organization, the Front Desk Clerk plays a crucial role in ensuring smooth administrative operations. A Front Desk Clerk is responsible for greeting visitors, answering their queries, and directing them to the relevant personnel.

A well-crafted resume is instrumental for a Front Desk Clerk to gain employment in a competitive job market. Employers require an outstanding resume that sets the candidate apart from other applicants.

The purpose of this article is to provide examples and best practices for crafting an exceptional Front Desk Clerk resume. Through this guide, you will learn what should be included in your resume and how to structure it to impress potential employers.

In the following sections, we’ll cover in detail the essential elements that make up a Front Desk Clerk resume. But before we proceed, let’s understand the importance of writing a well-crafted resume.

Understanding the Job of a Front Desk Clerk

Job description.

A Front Desk Clerk, commonly known as a Receptionist, is responsible for greeting and assisting visitors, answering phone calls, directing visitors to appropriate personnel, and handling administrative tasks such as data entry and record-keeping. They act as the first point of contact in any organization and thus, play a crucial role in creating a positive first impression.

Skills and Qualifications needed

A successful Front Desk Clerk must possess excellent communication and interpersonal skills. They should be able to communicate professionally with visitors, employees, and management. Other essential qualities include attention to detail, multitasking ability, and problem-solving skills.

A high school diploma or equivalent is typically required for this position. However, employers may prefer candidates with a bachelor’s degree in business administration, hospitality management, or related fields. Proficiency in Microsoft Office and experience working with phone systems and databases are additional qualifications that can help candidates stand out.

Competencies required

Apart from the necessary skills and qualifications, a Front Desk Clerk should also possess certain competencies. These include:

• Professionalism: maintaining a professional demeanor even in stressful situations,
• Adaptability: being able to adapt to changes in the workplace,
• Time Management: efficiently managing tasks and responsibilities,
• Attention to detail: ensuring accuracy and completeness while performing tasks,
• Customer service skills: understanding customer needs and providing the right assistance,
• Confidentiality: maintaining the confidentiality of sensitive information.

Challenges faced by a Front Desk Clerk

A Front Desk Clerk may encounter several challenges while performing their job duties. The most common challenges include:

• Dealing with difficult visitors or callers,
• Multitasking: handling multiple visitors, phone calls, and administrative tasks simultaneously,
• Time management: prioritizing and managing workload effectively,
• Technology: using different software and hardware, and troubleshooting technical issues as they arise,
• Confidentiality: handling sensitive information while maintaining confidentiality, and
• Staying calm and composed during stressful situations.

A Front Desk Clerk is an essential part of every organization. Possessing excellent communication, interpersonal, and administrative skills, coupled with competency in handling challenges, can help one excel in this position. Employers look for individuals who can create a positive and welcoming environment for their visitors, and it is crucial to highlight these skills on your resume.

Types of Front Desk Clerk Resume

When it comes to creating a front desk clerk resume, there are four main types: chronological, functional, combination, and targeted. Let’s take a closer look at each one.

Chronological Resume

A chronological resume is the most traditional type of resume that lists your work history in reverse chronological order. This means that your most recent work experience is listed first, followed by your previous roles. It includes your job title, company name, employment dates, and job duties. This type of resume is best suited for candidates who have a solid work history with no significant gaps or job hopping.

Functional Resume

A functional resume is a skills-based format that focuses on your skills and achievements rather than your work history. It highlights your skills and experience, rather than just listing your job titles and employers. This is ideal for candidates who have gaps in employment history or those looking to change careers.

Combination Resume

A combination resume combines elements of both the chronological and functional resumes. It includes a summary of your skills, followed by your work history in reverse chronological order. This type of resume is best suited for candidates who have relevant work experience and want to highlight their skills.

Targeted Resume

A targeted resume is tailored to a specific job description, focusing on the skills and experience required for the position. It highlights your relevant experience and education, making it a great way to customize your resume for a particular job. A targeted resume is ideal for job seekers who are applying for a specific role or industry.

Choosing the right type of resume is crucial to the success of your job search. Consider your work history, skills, and the job you are applying for before deciding which type of front desk clerk resume will work for you. By tailoring your resume to the specific job requirements, you increase your chances of getting that dream job.

Best Practices for Writing a Front Desk Clerk Resume

When applying for a Front Desk Clerk position, it is essential to make a good first impression with an effective resume. Here are some best practices to help you craft a winning Front Desk Clerk resume.

Tailoring the resume to the job posting

Your resume should be tailored to the specific job you are applying for. Start by carefully reading the job posting and highlighting the skills, qualifications, and traits the employer is looking for. Then, incorporate these keywords into your resume. This will help your resume stand out to recruiters and demonstrate your suitability for the position.

Writing a compelling career summary

Your career summary should be a brief statement at the top of your resume that highlights your most relevant skills and experiences. Use this section to convey your expertise, accomplishments, and unique selling points. A well-crafted career summary can captivate recruiters and entice them to read the rest of your resume.

Highlighting relevant job experience and accomplishments

Your job experience section should showcase your relevant work experience and highlight your accomplishments. Use bullet points to convey your responsibilities in each role and the results you achieved. Be sure to use numbers and data whenever possible to quantify your impact and demonstrate your skills.

Emphasizing relevant skills and qualifications

The skills section should list your relevant skills and qualifications. Incorporate both hard and soft skills, including technical skills like Microsoft Office and customer service skills like conflict resolution. Be sure to prioritize the skills and qualifications that are most relevant to the front desk clerk role.

Including relevant education and certifications

Your education section should list your relevant education and certifications. Include your degree(s), major(s), and any relevant coursework. Additionally, list any certifications you have earned that are relevant to the front desk clerk role, such as CPR or First Aid certification.

Optimal formatting and structure

Finally, make sure your resume is easy to read and visually appealing. Use bullet points, headings, and white space to organize your information and make it easy to scan. Choose a clean and professional font and keep the overall design simple and streamlined.

By following these best practices, you can create a Front Desk Clerk resume that will capture recruiters’ attention and show them why you are the best candidate for the job.

Front Desk Clerk Resume Examples

When crafting a Front Desk Clerk resume, it is essential to choose the appropriate format that effectively presents your qualifications and experience. Depending on your preference and career goals, you can choose from four types of resumes that can highlight your skills and expertise in this role.

Chronological Resume Example

A chronological resume format is the most commonly used resume type. It presents your work history from the most recent to the oldest job experience. It is an excellent choice for candidates who have solid job experience and a consistent work history as a Front Desk Clerk.

Here’s an example of how to structure your chronological resume:

• Header: Your name, contact information, and professional title
• Professional Summary: A brief introduction of yourself, including relevant skills and qualifications
• Work Experience: A list of your work history in this role, including the company name, job title, employment dates, and job responsibilities
• Education: List of your educational attainment relevant to the position
• Certifications and Awards: Extra qualifications or achievements that can set your application apart

Functional Resume Example

A functional resume highlights your skills and relevant accomplishments. It is suitable for individuals changing careers, those with employment gaps, or those with limited job experience in a Front Desk Clerk role.

Here’s how to structure your functional resume:

• Professional Summary: A brief statement of your skills and how you can benefit the company
• Skills Section: List of skills relevant to Front Desk Clerk, such as customer service skills, computer skills, and communication skills.
• Accomplishments and Experience: Briefly highlight your work experience and achievements
• Education: List of educational attainment relevant to the position
• Certifications and Awards: Extra qualifications, training or achievements that can support your application

Combination Resume Example

The combination format effectively combines the functional and chronological resume type. It presents your skills and expertise while also showcasing your job experience. This type of resume is perfect for applicants with both strong work experience and relevant skills.

Here’s how to structure your combination resume:

• Professional Summary: A brief introduction that highlights your skills and qualifications
• Skills Section: List of skills relevant to Front Desk Clerk, such as customer service skills, computer skills, and communication skills
• Work Experience: A list of your work history in reverse chronological order, with a brief description of your job responsibilities.

Targeted Resume Example

A targeted resume format tailors your resume specifically to a job posting or company. It shows that you have the relevant qualifications and experience that the employer is looking for in a Front Desk Clerk.

How to Create a Front Desk Clerk Resume: Step-by-Step Guide

If you want to land a job as a front desk clerk, you need to have a well-crafted and targeted resume. In this step-by-step guide, we will show you how to create a front desk clerk resume that stands out from the rest.

Step 1: Research the job posting and the company

Before you start writing your resume, study the job posting and the company you are interested in. This will help you understand the skills and qualifications that the employer is looking for, and enable you to tailor your resume accordingly.

Step 2: Determine the resume format to use

There are several resume formats to choose from, and each has its own advantages and disadvantages. Consider your work experience, achievements, and skillset to decide which format will best showcase your strengths.

Step 3: Choose appropriate resume headings and sections

Your resume should be divided into clear and easy-to-read sections, such as summary, work experience, education, and skills. Select headings that align with your career goals and the job requirements.

Step 4: Create a compelling career summary

Your career summary should be a few lines that highlight your most relevant skills and accomplishments. Make sure it is tailored to the specific job you are applying for and is attention-grabbing.

Step 5: Tailor experience, skills, and qualifications to the job

Your resume should reflect the specific requirements of the job you are applying for. Customize your experience, skills, and qualifications to match the job posting.

Step 6: Include relevant education and certifications

Make sure to include any relevant education and training you have received, as well as any certifications that are relevant to the job. This demonstrates that you have the necessary knowledge and skills to excel in the role.

Step 7: Format and structure the resume

The final step is to format and structure your resume in a way that makes it easy to read and understand. Use bullet points, headers, and clear fonts to ensure that your resume is visually appealing and easy to navigate.

By following these seven steps, you can create a front desk clerk resume that showcases your skills and qualifications effectively. Remember to tailor your resume to the specific job and company, and to highlight your most relevant achievements and experience.

Tips for Optimizing Your Front Desk Clerk Resume

If you want to stand out from the crowd of applicants for a front desk clerk position, you need to optimize your resume. Here are some tips that will enhance your chances of landing the job:

Use keywords and power words

Many employers use Applicant Tracking Systems (ATS) to manage job applications. ATS software scans resumes for specific keywords and power words that match the job description. If your resume contains these words, you’re more likely to get through the initial screening process.

To identify the right keywords and power words for your resume, carefully review the job description and highlight the skills, experience, and qualifications that the employer is looking for. Then, incorporate those keywords and power words throughout your resume, especially in the summary, skills, and experience sections.

Quantify your achievements

Employers want to know what you have done in your previous roles and what value you can bring to their organization. Therefore, it’s important to include quantifiable achievements in your resume. For example, instead of saying “Handled customer inquiries,” say “Responded to an average of 50 customer inquiries per day, resulting in a 95% satisfaction rate.”

Showcasing your accomplishments in numbers and percentages will make your resume more compelling and demonstrate your impact.

Keep it concise and targeted

Front desk clerk positions require excellent communication and multitasking skills, among other things. Therefore, your resume must reflect these qualities. However, you don’t need to include every single detail of your work history in your resume.

Keep your resume concise, targeted, and relevant to the position you’re applying for. Use bullet points to make it easy to read and skim. Ideally, your resume should be one or two pages long, no more than that.

Use action verbs

Action verbs are powerful in resumes as they give the impression of a proactive and dynamic candidate who is ready to take on challenges. Instead of using passive language like “Responsible for answering phones,” use stronger action verbs like “Managed incoming calls and directed them to relevant departments.”

Using action verbs makes your resume more engaging and shows that you’re capable of taking initiative.

Avoid common resume mistakes

Finally, avoid common resume mistakes such as typos, inconsistencies, and overly complicated language. Double-check your resume for errors and get feedback from others to ensure that it’s clear, concise, and professional.

Optimizing your front desk clerk resume using keywords, quantifiable achievements, concise language, action verbs, and eliminating common resume mistakes can significantly enhance your chances of being selected for an interview.

Front Desk Clerk Resume Screening and Hiring Process

When it comes to hiring a Front Desk Clerk, the resume screening process is a critical step in identifying the most qualified candidates. Here are the steps involved in the Front Desk Clerk resume screening and hiring process.

Pre-screening and Shortlisting

The first step in the Front Desk Clerk hiring process is pre-screening and shortlisting. This is where the hiring manager goes through all the resumes received and selects the most qualified candidates based on education, work experience, and skills.

Resume Screening and Review

The next step is the resume screening and review. Once the shortlisted resumes have been identified, the hiring manager will conduct a thorough review of each resume to determine if the candidate possesses the required skills and experience for the position. Additionally, the resume should show that the candidate possesses the necessary characteristics, such as excellent communication skills and attention to detail.

Interviewing Process

After the resume screening and review, the interviewing process begins. During this step, the hiring manager will assess the candidate’s soft skills such as problem-solving, customer service, and professionalism, alongside technical skills. Typically, one or two rounds of interviews are required to complete the selection process effectively.

Offer and Negotiation

Once the hiring manager has identified the ideal candidate, the next step is to make an offer. During this step, the hiring manager will extend the offer and negotiate salary and other benefits.

The Front Desk Clerk hiring process can take some time, but it is essential to end up with the most qualified candidates. Keep in mind that the hiring process involves more than just reviewing the candidate’s resume, it also involves assessing their soft skills through the interview process. So, be sure to prioritize these aspects during the screening and hiring process.

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5 Amazing front desk clerk Resume Examples (Updated 2023) + Skills & Job Descriptions

Build your resume in 15 minutes, front desk clerk: resume samples & writing guide, tom hawkins, professional summary, employment history.

• Perform basic bookkeeping and clerical duties
• Receive, sort and distribute daily mail/deliveries
• Direct visitors to the appropriate person and office
• Prepare and monitor invoices and receipts
• Prepare documents and reports
• Provide general administrative and clerical support
• Greet and welcome guests

Do you already have a resume? Use our PDF converter and edit your resume.

• Follow up on customer inquiries and complaints
• Take and relay messages
• Maintain filing system

Kevin Vaughn

• Answer inquiries and provide information
• Maintain a clean and organized front desk area

Nate Austin

• Monitor visitor access and maintain security awareness
• Manage phone calls and correspondence (e-mail, letters, packages etc
• Update calendars and schedule meetings

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Table of Content

• Introduction
• Resume Samples & Writing Guide
• Resume Example 1
• Resume Example 2
• Resume Example 3
• Resume Example 4
• Resume Example 5
• Jobs Description
• Jobs Skills
• Technical Skills
• Soft Skills
• How to Improve Your Resume
• How to Optimize Your Resume
• Cover Letter Example

front desk clerk Job Descriptions; Explained

If you're applying for an front desk clerk position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers. When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

front desk clerk

• Meet and greet customers.
• Organizing front desk information.
• Manage call center.
• Assistance with check-in and check out 
• Front desk manager
• Help cover other staff functions throughout the facility
• Answer multiple phone lines, book reservations
• Prepare check-out receipts and collect payments from departing guests
• Assist Guest with Check ins and Check outs
• Organize guest paperwork 
• Make reservations 
• Take payments for rooms 
• Responsible for obtaining guests correct information for Marsha/Fosse system for check in. 
• Check in, make key-cards, keep information and room number confidential
• Make aware of all the hotel amenities and insure the “I’m here for you” attitude.
• Be knowledgeable of the rates and availability for the day.
• Inventory Lead Count and Input inventory count in computer
• Make sure the Market is stocked and presentable
• Managed office supplies, vendors, upkeep, and coordinated interviews/ appointments 
• Maintained accurate records of student progress for Retention and Graduation Specials Gloria Pavlik and Dylan Wyatt 
• Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
• Politely welcomed arriving guests, providing room keys and information on amenities and policies.

front desk clerk Job Skills

For an front desk clerk position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few. Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

• Computer Literacy
• Data Analysis
• Database Management
• Troubleshooting
• Quality Assurance
• Process Improvement
• Financial Management
• Visualization
• Business Acumen
• Relationship Management
• Technical Writing
• Customer Service
• Project Management
• Presentation
• Social Media
• Strategic Thinking
• Time Management
• Problem Solving
• Decision Making

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently. Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

• Communication
• Interpersonal
• Critical Thinking
• Adaptability
• Organization
• Public Speaking
• Negotiation
• Conflict Resolution
• Attention to Detail
• Self-Motivation
• Stress Management
• Collaboration
• Emotional Intelligence
• Flexibility
• Reliability
• Professionalism
• Written Communication
• Supervisory
• Risk Management
• Documentation
• Relationship Management.

How to Improve Your front desk clerk Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Ollie Nelson

Include your contact information and job descriptions, missing job descriptions lessens your chances of getting hired..

• Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
• Keep job descriptions short but don't just list your jobs.
• Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.

How to Optimize Your front desk clerk Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Gordon Cooper

• Provide genral administrative an clerical support
• Prepair documents an reports.
• Take and relay messagess
• Manage phone callsd and correspondence (e-mail, letters, packages etc.
• Maintainn a clean and organizedd front desk areaa
• Provide general administrativ and clerical suport
• Direct visitors too the appropriate person an office
• Monitor visitor acess and maintain security awarness

Correct Grammar and Address Gap Years in Your Resume

Don't leave unexplained gaps in your work history..

• When explaining gaps in your employment section, start by being honest.
• Elaborate on the gap and show that you never stopped learning.
• Explain and elaborate any gap in your work history by highlighting new skills.

front desk clerk Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an front desk clerk position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Amazon Recruitment Team

I am writing to express my interest in the Lead Front Desk Clerk role at Amazon. As a Front Desk Clerk with 14 years of experience in Administrative & Clerical, I am confident that I have the necessary skills and expertise to succeed in this position.

As someone who has always been curious and eager to learn, I have pursued my education and gained experience in areas like Data Entry to develop my skills in my work. This experience has given me the opportunity to lead major projects and provide my input in diverse areas, which have helped me gain a deeper understanding of the industry. I am excited to bring my passion and expertise to the role at this company and work towards achieving your organization's goals.

Thank you for considering my application for the Lead Front Desk Clerk role. I am very passionate about this field and possess a deep understanding of the industry so, I am thrilled about the opportunity to contribute to your organization's success.

Showcase your most significant accomplishments and qualifications with this cover letter. Personalize this cover letter in just few minutes with our user-friendly tool!

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Front Desk Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the front desk job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

• Initiates preparation of Management Reports and notices and submit for the Team Manager and the General Manager review/approval
• Assist in vendor and sub-contractor performance and act on any concerns or issues as directed by the General Manager
• Ensure all safety precautions are followed while performing the work
• Assists other departments by maintaining spreadsheets and databases as directed by the Office Manager
• Provides front desk and phone assistance for all visitors and/or callers
• Assists in vacation, sick time, leave of absence, and last minute shift assistance coverage
• Helps Property Manager with any special requests, i.e. administrative work, mailings, etc
• Adhere to all work rules, procedures and policies established by the company, including, but not limited to, those contained in the associate handbook
• Perform duties in a safe manner; report any potential safety hazards to management staff
• Assist guests with general services such as check cashing, making change, and answering any general questions
• Perform simple bookkeeping activities, such as balancing cash accounts
• Greet and assist all guests entering or leaving the hotel
• Computes bill, collects payment, and makes change for guests
• Open and close shift and make cash drops
• Regular attendance, grooming standards and safety guidelines established by the company and site are essential to the successful performance of this position
• Maintains a positive attitude at all times, supporting the policies of Senior Management of the Casino as well as Senior Management of Ameristar Casino, Inc
• Provide embossed card to members
• Maintains knowledge of Hotel, Community and Special events in order to provide guests with superior service
• Compute bills, collect payments, and make changes accurately for the guests
• Make and confirm room reservations for guests
• Establishes and maintains positive customer contact in all VIP interactions, at the front desk and on the telephone
• On call 24/7 for emergencies and call outs assigned by Director of Front Desk Operations/Front Desk Coordinator. This includes, but is not limited to weekends, nights, and holidays
• Uploads and processes vendor invoices, violation letters, and other homeowner-related documents to FSRConnect in a timely manner as scheduled and/or as directed by the Office Manager
• Helps Office Manager and other front office staff (Business Center Coordinator and File Clerks) with any daily functions or special requests (e.g., administrative work, mailings, etc.)
• Provides services requested by making arrangements and reservations for dining, tours, travel, entertainment, accommodations, rentals gifts, sporting events, transportation, meetings, secretarial services, couriers, communication and mail services, personal appointments and services, medical services, and similar requests; reminding residents of schedules; providing support and assistance; running errands; personalizing services
• Enhances department and organizational reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Responsible for checking the fire alarm panel to ensure that it is in normal status. Reports any indicated troubles in writing to the Property Manager immediately
• Administer all front office and facility operation duties. These responsibilities include but are not limited to: customer service, vendor assistance/oversight, new resident check in processes and clerical activities
• Detail oriented and strong organizational and multi-tasking skills. Ability to adapt to different situations and environments
• Ability to use basic office equipment including Fax, copier, printers
• Ability to learn and possess knowledge of multi-building operations

13 Front Desk resume templates

Read our complete resume writing guides

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• Checking guests and owners in and out, coordinating housekeeping and maintenance reports
• Maintaining cash drawer and posting payments and charges as needed
• Answering phones in a prompt and courteous manner
• Maintaining security system-issuing parking passes and proxy card access
• Assist in the training and development of associates in order to increase their productivity, through department meetings and other levels of awareness
• Conduct arrival inspections for rental units to ensure unit is clean and all aspects of the unit are fully functional
• Conduct departure inspections to ensure there is no damage, all lights are out, thermostats are adjusted, windows and doors are secure and locked
• Delivering packages and performing other concierge duties relating to guest comfort and convenience
• Be able to effectively and diplomatically communicate by email and phone with owners, guest and staff
• Create and submit maintenance work orders when issues are discovered and follow-up
• Assign work tasks to the Front Desk Team and follow up on their fulfillment in order to meet unit goals
• Supervise proper cleanliness standards are maintained in the front of the house areas. (i.e. front desk, back office, storage closets, dry cleaning closet and public restrooms)
• Assist in promoting and developing a successful cross-training program within the Front Office Staff to ensure labor savings and increased productivity
• Insure brand standards for service, communication, grooming and training are met for Beaver Creek Resort Properties
• Communicate between departments to foster teamwork - maintenance, housekeeping, reservations/sales
• Act as the supervisor on duty in order to effectively resolve guest issues and complaints in the absence of the Assistant Property Manager and Property Manager
• Maintain accurate and adequate inventories of front office supplies
• Other duties and projects as assigned
• Fluent in English - required
• Able to work weekends and holidays - required
• Able to lift and carry 50lbs - required
• Able to stand and walk for up to 5 hours at a time without sitting - required
• Must have the ability to work with limited supervision - required
• College Degree or equivalent - preferred
• MS Office, Act & PMS (LMS) System Knowledge - preferred
• Valid US Driver's License - preferred
• Previous work experience in the hospitality industry - preferred
• At least 1 year of previous supervisory experience - preferred
• Bilingual in English and Spanish - preferred

Front Desk Nights Resume Examples & Samples

• Checking in and out of hotel guests & owners, creating walk-in reservations, answering phones and general guest question adhering to RockResorts standards
• High School Diploma Required, Bachelors Degree - preferred
• Able to communicate verbally and written in English - required
• Willing to work overnight shift, holidays, and weekends - required

Front Desk Agent Village Resume Examples & Samples

• Ensure standard of the day are posted and adhered to
• High school diploma
• College degree preferred
• At least 2 years previous customer service preferred, hotel experience preferred
• CO Drivers License preferred, satisfactory driving record preferred
• Willing to work overnight shift, holidays and weekends – required
• Microsoft Office and LMS knowledge preferred
• Find out more about Vail Resorts Recruitment and “like” our page on Facebook
• Find out more about Breckenridge Resort
• Find out more about the town of Breckenridge, CO
• Find out more about our Company Policies

Front Desk Phone Operator Resume Examples & Samples

• Working knowledge of billing, accounts payable, general ledger as needed
• Accurate data entry skills
• Ability to balance numbers
• Customer/client orientation
• Support multiple business units simultaneously
• 2+ years of general accounting clerical work experience
• Demonstrated customer service
• Strong organizational skills
• Proficient in billing systems as needed
• Basic excel skills
• Excellent data entry skills
• Excellent communication and interpersonal skills to work with internal and external customers

Front Desk / Reservation Agent Resume Examples & Samples

• Book lodging reservations into AS400 computer system
• Post guest charges and payments. Issue tickets and vouchers
• Communicate with other departments as required

Front Desk Lead-doubletree by Hilton Resume Examples & Samples

• To assist in the training and development of associates in order to increase their productivity, through department meetings and other levels of awareness
• Responding to SALT and Guest assistance feedback
• Insure brand standards for service, communication, grooming and training are met for DoubleTree by Hilton and Vial Resorts
• Other duties as assigned; including but not limited to Night Audit, general accounting, and inventory ordering and controls
• Valid Colorado Driver's License - Required
• High school diploma or equivalent - Required
• At least 2 years guest service experience
• Strong telephone skills and etiquette - Required
• Must be able to stand for more than 2 hours at a time without sitting
• Fluency in English required
• Flexible schedule required - Including weekends, evenings, and holidays
• Proficiency with property management systems (SMS, PMS, LMS)
• Previous Supervisory experience
• Previous experience with Hilton
• College Degree

Overnight Front Desk / Reservation Agent Resume Examples & Samples

• Maintain complete informational knowledge of Northstar and the surrounding area
• Run certain closing reports
• All other duties as assigned

Front Desk Liason Resume Examples & Samples

• Some vocational training up to 1 year desired
• 6 months similar work experience
• Proficient in Microsoft Outlook and Microsoft Office Suite
• Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. The ability to identify and understand the speech of another person
• The ability to listen to and understand information and ideas presented through spoken words and sentences
• The ability to speak clearly so others can understand you. Talking to others to convey information effectively
• The ability to communicate information and ideas in speaking so others will understand
• Understanding written sentences and paragraphs in work related documents
• Communicating effectively in writing as appropriate for the needs of the audience
• Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things
• Being aware of others' reactions and understanding why they react as they do
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Managing one's own time and be mindful of the time of others
• Understanding the implications of new information for both current and future problem-solving and decision-making
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Knowledge of administrative and clerical procedures and systems
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar

Front Desk-disney s Hilton Head Island Resort Resume Examples & Samples

• A good understanding of computers is required for this position
• A drivers license is required
• Full availability for any shift, any day of the week, including nights. weekends and holidays is required

Front Desk-club Opener Resume Examples & Samples

• Greet all members & guests with a smile and wish them well as they exit the club
• Check in all members and guests in accordance with company procedures
• Communicate special events to members and guests
• Facilitate all member requests or forward to a manager
• Understand and follow all policies, procedures and standards
• Schedule member services: massage, court sports, rockwall, etc
• Facilitate payment of member services in accordance with company procedures
• Know club facility, services, and schedules
• Assist in all projects as delegated by club management
• Above position may report to the Assistant Manager or Assistant General Manager where applicable
• Follow all policies and procedures in Employee Handbook
• Proficient reading and writing skills

Front Desk Resume Examples & Samples

• Answering phones and routing calls
• Greeting members and guests
• Opening and closing the club
• Addressing and rectifying member concerns
• Charging for miscellaneous purchases and fees
• Manning the front desk and reception area during specifies shifts
• Notating customer call and actions to customer accounts
• Understanding an accurately using X3 Sports software
• Providing exceptional customer service

Front Desk & Member Services Team Member Days Resume Examples & Samples

• Greet and service members in a friendly and professional manner
• Attentively and promptly respond to member needs
• Admit members by scanning their membership cards and appropriately respond to messages regarding their membership account
• Enter sales transactions for members, including program, service and product payments
• Process member paperwork, including address changes, member cancellations, new members, electronic funds transfers, and payments

Front Desk / Member Services Resume Examples & Samples

• Greeting and assisting Beaver Creek Club members, their guests and families
• Strive to acknowledge members and family members by name
• Phone reception/answering all calls and directing to appropriate staff. Maintaining pertinent knowledge of all Club programs, activities and schedules in order to pass information directly to members
• Explaining procedures, interpreting and applying club rules and regulations. Ask manager to get involved when necessary
• Using and updating database, club records, and correspondence
• Identifying members and guests eligible for entry into the Club. Assisting with ID verification for Beano’s and Allie’s member requests for reservations
• Administer reciprocity program for reservation requests at Game Creek Club and Zach’s Cabin
• Support the daily operations of The Beaver Creek Club
• Responsible for operating RPOS and pass management systems
• Daily lift ticket sales
• Assist with bussing and cleaning of all counter tops, rearranging all furniture after use, fluffing all pillows when needed throughout the day
• Promoting and Assist the Coordination of Club functions
• Theme parties such as the annual Holiday Gold Party, Valentines Day, Super Bowl, etc
• Special activities such as ski days at Vail, Snowshoe Dinners at Allie’s, etc
• Weekly events such as Ladies/Men’s days, Tour de Beav, snowshoe lunches, etc
• Enthusiastically Selling and Coordination of outside activities
• Providing information and contacts for other Vail Valley activities (snowmobiles, sled rides, etc.)
• Vilar Center performances
• Dinner reservations (Vail Valley restaurants)
• Daily revenue accounting, cash bank responsibility
• Maintaining a high profile among club members, while understanding and enforcing the Rules and Regulations of the BC Club
• Understanding published activities and events that are distributed throughout the year through distribution of newsletters, new bulletins and web-site media
• Previous experience is desired in working directly with very high profile, sophisticated individuals. Very demanding personalities will be encountered where extraordinary restraint and accommodation is required
• An enthusiastic, animated, outgoing personality is also required
• Effective, knowledgeable, communication skills must be at a high level
• A general working knowledge of the Vail and Beaver Creek Resorts, as well as a personal, genuine interest in the culture, and sport of skiing, and related year ‘round, mountain resort activities
• Word processing skills in Microsoft Word, Excel, ACT Data Base desired and Resort Point of Sale systems are required
• Be able to participate, enthusiastically in club activities ranging from skiing, to assisting in organizing on mountain activities, to hosting exclusive club social functions
• Requires standing for long periods of time, extended phone use and typing on various Windows Programs and Resort POS Systems*Primarily interactive with ticket sales personnel, ski school admin, skier services staff, Beano's and Allies Cabin reservations personnel

Front Desk-full / , Walt Disney World Resume Examples & Samples

• Qualifications also include an ability to lift and carry 25 pounds, availability to continue product education and ability to complete daily cleaning duties
• Part-Time roles require FULL AVAILABILITY for any shift, a minimum of (3) three days per week
• Full-Time roles require full availability for any shift, any day, including nights, weekends, and holidays
• Bilingual preferred
• Previous front desk and resort experience
• Previous cash handling experience
• Comfortable using complex computer programs

Front Desk Lead-winter Seasonal Resume Examples & Samples

• Help train new team memebers at the discretion of the Front Desk Manager, Assistant Front Desk Manager, and Front Desk Supervisor
• Perform all duties required of the front desk staff and capable of assisting other property management and hotel staff, as necessary, to include filling in other roles such as concierge, greeter, PBX, Guest Service Agent, and any other assistance when called upon
• Fulfill and troubleshoot lift ticket orders for lodging guests

Front Desk Team Lead Resume Examples & Samples

• Five years or greater of front desk reception and administrative experience at a professional services accounting or consulting firm
• Experience as a performance manager and coaching and developing teams
• College coursework in office or business administration or equivalent experience required. Associates Degree preferred in business administration, organizational development, finance, accounting or related field
• Intermediate to advanced level of expertise in Microsoft Word, PowerPoint, Excel, Adobe Professional, Outlook, and web based applications are required. Expertise in Visio and SharePoint is preferred
• Strong people services skills with focus on team building, performance management and recognition
• Experience with change management, organizational effectiveness and requirements gathering
• Ability to build professional and respectful working relationships at all levels, internal and/or external to the organization and the ability to respond to client service issues in a courteous and professional manner. Capacity to deal effectively and credibly with upper management
• Work well independently and in a team with positive attitude, professional presence and exceptional customer service
• Demonstrate openness to new challenges and opportunities and continuous learning
• High energy level with ability to multi-task while balancing and prioritizing project work with daily responsibilities
• Detail oriented with good organizational, time management and analytical skills
• Ability to understand and strictly adhere to the quality standards and procedures established by Crowe Horwath, including brand standards and guidelines
• Ability to lift 30 lbs, some walking, standing and bending involved
• Flexible to travel based on need whether associated with learning/CPE, quarterly meetings, etc

Front Desk / Guest Service Guest Resume Examples & Samples

• Provididng baggage handling
• Checking buildings
• Must have a High School diploma or equivalent - required
• Possess a Valid U.S. Drivers License - required
• Resume - required
• In-person interview - preferred
• Microsoft Office knowledge and basic computer skills - preferred

Front Desk-jenny Lake Lodge Resume Examples & Samples

• Accumulating and balancing the daily revenue for Grand Teton Lodge Company
• Performing front desk, Hotel Operator (PBX), and cashiering functions on the graveyard shift
• Being on hand to provide basic guest services, checking guests in and out, delivery of room amenities when needed, and answering all guest inquiries
• Post food, beverage and miscellaneous charges to guests account
• Balancing room charges from Food & Beverage and retail outlets to charges posted in the front office system
• Verifying accuracy of room status and rate reports
• Previous Night Audit and/or Front Desk Experience
• Visual One or other property management system experience
• Accounting/Finance background
• Ability to correctly handle credit cards and cash and balance daily

Front Desk Lead-summer Seasonal Resume Examples & Samples

• Up-sell rooms when possible to maximize lodging revenue
• At the discretion of the Front Desk Manager, help train new team members
• Utilize all guest profiles to personalize the guest experience and provide preferences on accomodations and services
• Greet Guests proactively, exhibiting the high level expected of Disney show quality
• Complete registration process by inputting and retrieving information from rooms computer system
• Handle cash, foreign currencies, credit card transactions, traveler checks, and discounts; collect other forms of payment
• Balance cash bank
• Answer telephone, input message into computer and post room charges and rebates
• Hands on use of fax machines, copiers, Federal Express mail machine, and printers
• Will stand in one spot for long periods of time
• Assist and problem solve room-related issues for the guest
• Involvement with multiple guests and tasks simultaneously
• Luggage assistance
• Will work outdoors as needed
• You must be at least 18 years of age to be considered for this role
• Qualifications also include an ability to lift and carry 25 pounds
• Availability to continue product education
• Ability to complete daily cleaning duties
• Candidates should exhibit strong organizational skills and an outgoing personality in addition to a positive, friendly, helpful attitude toward Cast Members and Guests to maintain the world-class quality of the Disney experience
• Part-Time roles require FULL AVAILABILITY for any shift, a minimum of (3) three days per week, including nights, weekends, and holidays
• Seasonal roles require FULL AVAILABILITY for any shift, any day of the week, including nights, weekends, and holidays
• FULL AVAILABILITY for any shift, a minimum of (7) seven days per week
• To assist in the training and development of associates in order to increase their productivity through department meetings and other levels of awareness
• To offer feedback to the Front Office Manager that would assist in conducting performance evaluations of associates in order to enhance their performance and to develop improvement plans for those associates who do not meet standards
• Ensure proper cleanliness standards are maintained in the front of the house areas; i.e. front desk, back office, storage closets, dry cleaning closet, public restrooms, etc
• Responding to SALT and Guest Assistance feedback
• Ensure Brand Standards for service, communication, grooming, and training are met for DoubleTree by Hilton and Vail Resorts
• Assist FOM in developing and implement training to address specific areas of improvement within areas of responsibity to ensure results meet or exceed targets
• Night Audit responsibilities, general accounting, and inventory ordering and controls
• Valid Colorado Driver's License - required
• At least 2 years guest service experience - required
• Working knowledge of Microsoft Office - required
• Must be able to stand for more than 2 hours at a time without sitting - required
• Fluency in English - required
• Flexible schedule including weekends, mornings, evenings, and holidays - required

Member Services / Front Desk Team Member Resume Examples & Samples

• Working toward High school diploma or GED
• Minimum of six months customer service experience
• Minimum of six months reception experience preferred

Front Desk Specialist Trainee Resume Examples & Samples

• Greets patients and obtains demographic, financial and insurances information; enters or updates data in EPIC
• Calculates and collects patient time-of-service payments in accordance with departmental cash collection and control procedures
• Collects patient copays
• Responsible for daily reconciliation of all payments and petty cash
• May pre-certify patient insurance for clinic procedures
• High School Diploma or GED required, some college experience preferred
• Experience: None required

Clerk Front Desk Resume Examples & Samples

• Enroll patrons in M Life and issue M Life card to new members
• Answers inquiries and gives proper directions
• Assist in maintaining in-house credit reports, housekeeping reports and special room assignments
• Access patron information through Opera and CLEO, using multiple systems at once
• Files all related hotel reports and paper documents
• Adheres to all Gold Strike Standards set forth by Gold Strike and the Hotel Division
• Experience in cash control
• Must be able to speak and understand English

Mgr Front Desk Shift Resume Examples & Samples

• Communicate and assist in achieving goals for department such as guest satisfaction; revenue and profit
• Monitor performance of team and assist in coaching and corrective action
• Ensuring the staff is properly trained and have the tools to effectively carry out their job functions
• Interact with guests, colleagues and vendors to ensure satisfaction; compliance with regulatory agencies and hotel policies
• Manage all aspects of the front office during assigned shift including PBX operation, communication of VIPs, Rewards Club and Special needs guests are met
• Ensure proper cash handling procedures are followed
• Other duties as advised

Front Desk-nights Resume Examples & Samples

• Performs other duties as needed (5% time)
• Ability to multi-task and work in a fast paced environment
• Must be able to easily and frequently change from one activity to another while operating a switchboard or computer keyboard

Administrative Coordinator, Front Desk Resume Examples & Samples

• Greeting tour guests and distribution of gifts
• Accurate input of gifting information into CRS
• Answer telephones and guest questions in a pleasant and professional manner
• Assist department manager with special projects as needed
• Minimum of 1 year clerical or retail experience
• Experience in providing top quality customer service to our San Antonio La Cascada visitors
• General Data entry experience
• Positive and upbeat attitude to ensure great work environment

Operations Manager Front Desk Resume Examples & Samples

• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters
• Communicates/updates all goals and results with employees
• Assists/teaches the team scheduling against guest and hours/occupied room goals
• Responds timely to customer service department request

Manager Rooms Operations / Front Desk Resume Examples & Samples

• Meets semiannually with staff on a one-to-one basis
• Provides excellent customer service by being readily available/approachable for all guests
• Strives to continually improve guest and employee satisfaction
• Verifies that all team members meet or exceed all hospitality requirements
• Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD)
• Verifies that a viable key control program is in place

Front Desk Team Leader Resume Examples & Samples

• Knowledge of local area, local attractions, entertainment and landmarks
• Knowledge of hotel room types, layouts and features
• Knowledge of Guest Response Tracking Software / Guestware
• Strong organization and working to deadline skills

Front Desk & Pbx Clerk Resume Examples & Samples

• Responsible for the accurate check-in and check-out of each guest
• Ensures that rooms are clean prior to issuing keys
• Receives cash, checks, credit cards and comps in payment, obtaining proper approval and authorization
• Provides reservations for Casino/Hotel guests including airline, restaurants, and special events both on and off the property
• Ensures the timely delivery of all messages, mail and packages left for guests and departments within the Hotel/Casino
• Responsible for the control of safe deposit transactions
• Works closely with the Executive Hosts to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed-upon arrangements
• Authorized to verify pre-approved room comping levels and authorized to change incorrect information
• Performs duties of Bell Persons and telecommunications agents as required
• Strong computer skills with proficiency in Microsoft Office, and LMS preferred
• Prior guest service experience preferred
• Responsible for providing excellent guest service to mid and high-end guests by providing information pertaining to their comp limits, special services and amenities available as well as any special targeted player events
• Greet, register, and assign rooms to guests
• Post charges to guests' bills
• Keep records of room availability and guest accounts, manually or by computer
• Maintain money bank is kept accurate to a certain value
• Redeems guest comp hotel offers presented by guests at check in
• Ability to view and add comments in CMS
• Handles difficult customer interactions with high-end players, and directs mid to high end customer disputes to the appropriate authority
• Must possess excellent telephone etiquette
• Coordinates paperwork for complimentaries including room, food and beverage, special events and transportation for casino hosts, player development executives and casino personnel
• Ensures guest contact is courteous, informative and thorough
• Must possess skills as a problem solver in stressful situations as well as being task oriented with multiple responsibilities
• Able to form positive relationships with external guests to communicate amenities information along with internal guests in order to communicate all aspects of VIP Services
• Performs duties of guest service agent, operator, reservationist, and Bell Person as needed
• Must be able to work a flexible schedule including nights, weekends, holidays and fluctuating days off
• Previous customer service experience required
• Preferred hospitality experience
• Excellent administrative skills and communication skills required
• Preferred knowledge of computer programs such as CMS, LMS, ARTS, and Microsoft Office
• Must be able to handle multiple tasks and be flexible with scheduling requirements
• Must be able to lift/move up to 100 pounds and possess the mobility and dexterity required to meet the demands incumbent to this position
• Must be able to stand/walk 100% of shift
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization
• Some previous experience preferred but not required
• Ability to maintain a neat, clean and well-groomed appearance

Front Desk Asst Mgr Ogle Haus Resume Examples & Samples

• Hires, trains, motivates, evaluates, and supervises staff in order to ensure that all team members receive adequate guidance and resources to accomplish established objectives
• Prepares daily schedules according to business levels
• Monitors equipment operations to ensure proper function, requests maintenance or revision as necessary
• Demonstrated knowledge of hotel services operations

Lead, Front Desk Resume Examples & Samples

• Assists Cast and Guests with real-time support, package modifications, service recovery and billing management
• Manages guest queues, desk cast schedules, breaks and performs cast and financial audits
• Review credit report and take appropriate action to resolve all problems as per Credit Report
• Update guest profiles accurately in the hotel PMS and registration information
• Perform accurate cashiering duties for departing guests according to the hotel standard & procedures while using and balancing their individual house bank
• Good command of Chinese and English and communication skills
• Good computer skills, be familiar with Opera system
• Can perform in a fast-paced and sometimes stressful working environment
• Good partnering, coaching, and mentoring skills
• Working Schedule: Shanghai Disney Resort Cast Members might be scheduled to work shifts on nights, weekends and holidays. (can work two shifts)
• Previous Front Desk experience in 4 or 5 star hotels is preferred
• Resort Hotel Front Desk experience is preferred
• Group Front Desk experience is preferred

Hotel Front Desk Arizona Biltmore Resume Examples & Samples

• Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Answer all internal and external calls and assist guests with all requests. Dispatch appropriate departments via telephone or radio. Log all guest service requests through hotel systems and follow up with guests to ensure expectations are met

Front Desk / AYS Agent Resume Examples & Samples

• Highly motivated and responsible
• Previous experience of delivering exceptional guest service is essential
• Knowledge of Hotel Reservation Management Systems such as Opera and Marsha would be advantageous
• The AYS agent will be expected to handle external and internal telephone calls. Consequently the AYS agent will be expected to be able to answer guest queries on a wide variety of topics. The ability to retain knowledge is therefore a key job requirement
• As the vast majority of communication with guests will be conducted over the telephone, a pleasant telephone voice is essential
• In addition to answering calls and imparting information to guests, the AYS Agent will also be expected to monitor guest satisfaction during their stay and record and resolve issues in liaison with the Hotel Team. AYS will serve as the Hotel's Guest Response Centre. As a result, the AYS agent must be exceptionally customer-focused and display an extremely positive manner at all times
• Taking ownership of guest complaints and a proactive approach to problem solving are as important as the qualities outlined above. The AYS agent must coordinate the response to the guest issue and then follow up with the guest to ensure that they are entirely satisfied with the resolution
• Review outstanding guest response issues with the AM duty manager at the start of their shift and liaise on a continuous basis with duty managers/team leaders to ensure that issues are resolved within 24 hours of being reported
• May pre-certify patient insurnace for clinic procedures
• Required: High School Diploma or GED, some college experience preferred
• Experience: None Required
• Customer Service attitude
• MS Office including Excel, Word and Outlook
• Takes routine or required customer actions to meet customers’ needs
• Responds promptly and accurately to customers’ complaints, inquiries, and requests for information and coordinates appropriate follow-up

Front Desk Reception Resume Examples & Samples

• Routes incoming and outgoing telephone calls at switchboard or multi-line phone
• Takes and distributes messages as appropriate
• Greets visitors, issues visitor passes, maintains visitor logs, notifies party of visitor arrival and/or directs visitor to designated area
• Responds to routine inquiries regarding office location, hours of operation, etc
• May schedule meeting rooms, prepare basic correspondence, organize and distribute mail, receive and send courier packages, etc
• Professionalism: makes a good 1st impression; demonstrates respectful, friendly and welcoming behavior; exhibits speech, appearance, body language, mannerisms, and dress appropriate to the environment; maintains professional work surroundings
• Ability to learn new systems and processes quickly
• Collaboration with others
• Stress tolerance: composure when faced with difficult/demanding situations and/or personalities
• Ability to multitask, e.g., handle simultaneous incoming calls and visitors
• Proficiency in Microsoft Office Suite and social media platforms
• Demonstrates initiative to find answers to inquiries from guests, staff and self
• Uses professional telephone skills
• Takes responsibility & accountability for assignments or tasks
• Time management: shows attention to detail; meets deadlines; arranges for back-up when not in the office; is punctual
• Adapts to shifts in priorities and/or tasks
• 0-1+ year’s experience in a similar role
• Familiarity with similar phone system a plus

Front Desk Specialist Resume Examples & Samples

• Informs patients of any visit delays
• Answers any questions received at the front desk
• Responsible for distributing patient documents and scanning documents in EPIC
• May provide instructions to patients concerning testing and surgeries
• Acts as liaison between patient, clinical staff and physician regarding questions
• Answers telephone and routes calls to the appropriate individual
• Provides varied, job-related administrative support as needed
• Experience: Minimum of three years directly related experience

Front Desk-the Osprey, a Rockresort Resume Examples & Samples

• Manage incoming telephone and email correspondence in a prompt and courteous manner
• Accept and log all incoming packages, ship and log all outgoing packages, accept and schedule the delivery of guest amenities and ensure guests receive all mail, luggage and packages in a timely manner
• Occasionally fulfill concierge duties including dinner, transportation and activity reservations
• Provide useful information to guests about local services and activities
• Comply with all resort policies, deliver a consistently high standard of customer service within the department and maintain a high level of professional appearance, demeanor and ethics at all times

Front Desk Night Agent Resume Examples & Samples

• Empowered to make decisions that directly effect the guest’s experience in a positive fashion
• Acts as the reservation attendant
• Can read, understand and clearly speak English

Hotel Front Desk Lead Resume Examples & Samples

• Provides back up to front desk clerk and van driver including coverage of all essential duties
• Coaches, counsels, and disciplines employees
• Enforces company directives, policies, and procedures
• Reviews and approves employees' hours worked as reported on time cards or time sheets
• Recruits, selects, orientates, trains, and develops employees
• Approves assigned area's supply and equipment purchases
• Consistently demonstrates above average skill in structuring assigned activities, in handling operational efficiencies, and in solving problems
• Processing daily cash and sales reports for the front desk
• Assigns rooms and issues key to guests
• Answers inquiries pertaining to hotel services and answer and responds to telephone calls
• Count front desk and master till daily, count cash from cash and sales envelopes
• Summarizes details in separate ledgers or computer files and transfers data
• Receive payments from customers
• Facilitates the employment of NANA shareholders
• Excellent FOSSE skills in both front and back office tasks
• Directly supervises assigned hotel employees
• High school diploma or GED equivalent
• At least two (2) years of directly related responsible experience in assigned area that included significant supervisory responsibilities
• Must be fluent in speaking, reading, and writing English
• Must be able to effectively and positively provide employees with honest and actionable feedback
• Must be able to keep all work activities structured, organized, and aligned with organizational goals
• Must openly support honest and fair treatment of employees and customers
• Must have always acted fairly, ethically and honestly in dealing with people
• Must actively seek better ways to improve systems and services
• Must demonstrate a high level of personal integrity in all actions
• Greeting and assisting Beaver Creek Club Members, their guests and families
• Acknowledge Members and family members by name
• Identifying members and guests eligible for entry into the Club. Assisting with ID verification for Beano’s and Allie’s as well as member requests for reservations
• Knowledge of Beaver Creek Resort and surrounding area
• Daily lift ticket sales, Epic Pass, and Club pass sales
• Assist with bussing and cleaning of areas throughout the clubhouse, including but not limited to: all counter tops, rearranging all furniture after use, fluffing all pillows when needed throughout the day
• Promoting, Marketing, and Assist in the Coordination of Club functions
• Theme parties such as the annual Holiday Party, Valentine’s Day, Super Bowl, etc
• Dinner reservations (Vail Valley restaurants
• Unerstanding published activities and events that are distributed throughout the year through distribution of newsletters, new bulletins and web-site media.Qualifications
• Previous experience working directly with very high profile, sophisticated guests
• A general working knowledge of the Vail and Beaver Creek Resorts - preferred
• Word processing skills in Microsoft Word, Excel, ACT Data Base, Clubhouse Online, Emma Expert, Jonas, and Resort Point of Sale systems- preferred

Hotel Front Desk Clerk Resume Examples & Samples

• Provide the highest quality of service to the customer at all times and maintain the hotel's high standard of service and hospitality
• Greet and register guests and provide room assignments accommodating special requests whenever possible
• Ensure credit card draft capture is in balance
• Complete a "person in charge" security report identifying any unusual events and place on the General Manager's desk for review
• Balance accounts to zero
• Conduct ongoing verification of hotel security with others using the two way radio system
• Ensures the desk is always attended
• Moves luggage or packages weighing up to 50 lbs
• Through training programs, continues to practice skills taught
• High school education or GED equivalent
• Some documented hospitality industry experience or some formal travel agency or related college training
• Certain positions require a valid Driver’s License and an acceptable driving record for the past three (3) years to be eligible under NMS’ vehicle insurance policy

Agent Front Desk Resume Examples & Samples

• Must have excellent communication skills both verbal/written
• Must have computer/typing skills
• Must be available to work a flexible schedule (weekends, holidays, am/pm shifts)
• Collects patient co-pays
• Required: High school diploma or GED, some college experience preferred
• Required: Minimum of one year directly related experience
• Required: High school diploma or equivalent
• Required: One year of experience as a receptionist
• Must be able to deal tactfully and courteously with patients and visitors

Front Desk Reception Agent Resume Examples & Samples

• Prepare information for day audit
• Responsible for maintaining personal cash float used to assist guest with transactions and currency exchange
• Complete the duties of relief switchboard operator as required
• Answer guest inquiries regarding rates, special packages, and general information accurately and in a timely manner
• Accurate completion of all special billing requests, room service and flower orders

Front Desk / Guest Services Agent Resume Examples & Samples

• Consistently offer professional, friendly and engaging service
• Previous PMS experience an asset
• Ability to work cohesively with fellow colleagues as part of a team

Operations Manager, Front Desk Resume Examples & Samples

• Extends professionalism and courtesy to employees at all times
• Takes proactive approaches when dealing with guest concerns
• Assists in performing required annual Quality audit with GM & RD
• Ensures a viable key control program is in place

Front Desk GRO Resume Examples & Samples

• Commitment to supportive teamwork and open communication
• Responsibility for ongoing enhancement of their skills and performance
• Recognition of personal accountability for their own actions and the outcomes of those actions
• An understanding of the effect of their behavior on our guests, their fellow employees and the reputation of the Company
• Checks in and out guest in an efficient and friendly manner
• Handles all guest interactions with the highest level of hospitality and professionalism
• Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests
• College graduate or Certificate
• Requires reading, writing and oral proficiency in the English language
• Good Communications skills and Computer skills
• Mandarin speaking is a must and work authorization in China is required

Front Desk Administration Resume Examples & Samples

• Submit plans and execute (with support from ABDN staff) site social functions (~5 events over the year)
• Submit recommendations for periodic civic activities for the site
• Coordinate local participation in corporate social events
• 5-10 years of experience supporting similar administrative duties

Mgr-front Desk Resume Examples & Samples

• Maintains high visibility in public areas during peak times
• Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc
• Performs Front Desk duties in high demand times
• Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
• Promote teamwork and quality service through daily communications and coordination with other departments
• Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc
• Use a keyboard to operate various property management and reservations systems etc

Senior Front Desk Specialist Resume Examples & Samples

• Attends Front Desk team meetings
• Manages patient appointments and may schedule follow up visits
• Ensures charge tickets are marked and records all charges captured by physician on department charge tickets
• Acts as liaison between patient, physician, and billing office regarding billing and collection issues
• May correspond with insurance companies regarding patient accounts
• Education: High school diploma or GED, some college experience preferred
• Experience: Minimum of four years directly related experience

Mon-fri A-p-front Desk Console Resume Examples & Samples

• Greet guests and employees in a cheerful and welcoming manner
• Remains flexible to ever changing environment; adapts well to different situations
• Patrolling the facility on foot or in a vehicle
• Answering phones, greeting guests and employees
• Fully embrace security/safety training programs to enhance their ability to advance in their careers
• Participate in industry specific security/safety training programs to offer our clients the best trained officers at their sites
• Be aware of and familiar with the site-specific operations performance manual and post orders
• Outstanding interpersonal and communications skills required
• Must have a high school diploma or GED, or at least 5 years of verifiable employment history

Front Desk Lead-vail Marriott Resume Examples & Samples

• To schedule front desk associates taking into account forecasting and labor budget
• To supervise proper cleanliness standards are maintained in the front of the house areas. (i.e. front desk, back office, storage closets, dry cleaning closet and public restrooms)
• Assist the Front Office Manager in maintaining comment card tracking, including graphing and communication of results to department heads. To assist FOM in developing and implement training to address specific areas of improvement within areas of responsibility to ensure results meet or exceed targets
• Act as the supervisor on duty in order to effectively resolve guest issues and complaints in the absence of the Front Office Manager
• To maintain accurate and adequate inventories of front office supplies
• Valid Colorado Driver's License -required
• Must have good communication skills and enjoy working with the public. -required
• Must be able to stand for more than 4 hours at a time without sitting. -required
• Ability to work in a team and be detailed oriented. -required
• Flexible schedule- Including weekends, evenings, back-to-backs, and holidays. -required
• Proficiency with property management systems (SMS, PMS, LMS). -preferred
• College Degree. -preferred
• Able to communicate in Spanish. -preferred

Front Desk Lead Mercy Geriatrics Resume Examples & Samples

• Act as a team lead to schedule work and ensure timely and accurate billing activities
• Coordinate with clinical staff to obtain charge information for all patients
• Act as a resource for Practice Managers and Physicians with denials and coding questions
• Code procedures performed and diagnosis on charge
• Coordinate copies of medical documentation with physician charges to support billing to third-party payers
• Resolve complex patient billing inquiries and problems
• Conduct all functions associated with patient check-out including pricing services, collecting payment and scheduling follow-up appointments
• Complete payment and benefit verification on all patients in accordance with practice policies
• Coordinate scheduling with that of the practitioners’ schedules to ensure proper coverage of patient appointments and out-of-office calls
• Work with Practice Manager to facilitate training of new hires and other training initiatives

Front Desk / Guest Service Agent Resume Examples & Samples

• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Customer service experience is required
• Must be able to work a flexible schedule that will include days, evenings, weekends and holidays
• The starting pay is $10.50 per hour

Front Desk & Guest Services Manager Resume Examples & Samples

• Four year degree in hotel management or hospitality facility management
• Major area of study should include guest services operations and front desk operations
• Two to four years’ experience as Front Desk Manager and/or Assistant Front Desk Manager of a lodging facility at or above the Forbes Four – Star or AAA Four – Diamond caliber

Front Desk Site Supervisor Resume Examples & Samples

• Communicates staffing needs to Operation Manager which may include using the Requisition process, assisting in identifying and interviewing quality candidates
• Assures that officers receive appropriate training, developing them in both technical and professional skills; also includes performance management (coaching, counseling, disciplining, performance evaluations, recognition, etc.)
• Assures that employee grievances are heard with help from appropriate branch or region HR support employees
• Assists with the communication of policies, company announcements and job openings
• Provides the basis of a great place to work by treating staff with respect

Front Desk / Night Audit Resume Examples & Samples

• Verify and swipe credit cards for authorization using electronic acceptance methods
• Retrieve messages, mail and facsimiles for guests as requested
• Upon completion of audit, input information into general ledger system
• Research and respond to charge inquiries on a timely basis
• Notify guests of incoming faxes using the message function on the computer

Front Desk Supervior Resume Examples & Samples

• Welcome executive Guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints
• Process accurately check-ins and check-out
• Ensure that all Guest supplies and amenities are offered and replenished to the required standards
• Stay current with all hotel services as well as VIP requests and special events
• Demonstrate a knowledge of external locations, attractions and landmarks in the vicinity
• Project a professional manner with an emphasis on hospitality and Guest service
• Comply with Hotel security, fire regulations and all health and safety legislation
• Execute tasks as instructed by the Executive Lounge Supervisor or Manager
• Previous Front Office experience in the hotel, leisure or retail sector
• Calm, efficient and organised
• Excellent personal presentation and communication skills
• A passion for delivering exceptional levels of Guest service
• Previous experience in Executive Lounge in a hotel environment
• Multi-lingual

Hotel Front Desk Team Leader Resume Examples & Samples

• Previous experience within a fast paced Resort, Hotel or Leisure environment
• Professional attitude and a desire to deliver a premium service to Guests
• Health and Safety Awareness
• Performance management skills
• Complaint handling experience and service recovery method awareness
• Ideally have a knowledge of the LEGOLAND Windsor Resort and Hotel facilities
• Knowledge and experience of OPERA is desired

Front Desk Shift Manager Resume Examples & Samples

• Responsible for staff development and training programs
• Responsible for rewards and recognition program to maximize employee engagement
• Evaluates team members within department and delivers constructive feedback to employees in regards to performance
• Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs
• Determines work procedures and expedites workflow
• Responsible for employee performance (disciplining, coaching, counseling)
• Responsible for completing Forbes observations and property knowledge quizzes
• Responsible for conducting pre-shifts, one on one meetings with team members, and yearly reviews
• Bachelor's degree (B. A.) from four-year college or university; or two years related experience and/or training; or equivalent combination of education and experience
• Ability to read, analyzes, and interprets general business periodicals, professional journals, technical procedures, or governmental regulations
• Ability to write reports, business correspondence, and procedure manuals
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate
• Must be proficient in Microsoft applications (Excel, Word, and Outlook)
• Knowledge of hotel systems software
• Verify customers' credit, and establish how the customer will pay for the accommodation
• Compute bills, collect payments, and make change for guests
• Review accounts and charges with guests during the check out process
• Contact housekeeping or maintenance staff when guests report problems
• Review information / pass on log from previous shift, check room rates and discusses sell strategy with Supervisor
• Place Service Assurance Call to all guests within 30 minutes of arrival
• Review and become familiar with VIP’s and group folders, verifying proper blocking arrangements
• Issue luggage claim tag and store luggage in bell closet when necessary
• Accurately give directions, information, and recommendations
• Adhere to all gaming laws and regulations
• Ability to effectively communicate with correct English grammar skills including verbal and written communications

Front Desk Shift Supervisor Resume Examples & Samples

• Daily front desk checklist tasks that include: Check in and checkout functions
• Proper telephone service techniques and reservation system operation
• Full understanding and utilization of the property management system (SMS and Retail Pro)
• Familiarization with night audit functions
• Assist all guests in any way possible
• Communicate specials, packages and special events to all front desk agents Reconciles disputed guest charges
• Responsible for sale of gift shop items
• Active departmental participation in training programs as directed by the Lodging Ops Manager
• Additional tasks and responsibilities may be assigned at the discretion of the manager
• Status and Scope: Reports to Front Desk Manager and General Manager
• Provides reservations for Casino/Hotel guests which includes airline, restaurants, and special events both on and off the property
• Strong computer skills with proficiency in Microsoft Word, Officer, EXCEL, and LMS preferred
• A strong working knowledge of the Denver metropolitan area/mountain region attractions is beneficial

Mgr-front Desk, Americas Resume Examples & Samples

• Leads daily Front Desk, Housekeeping, and Guest Services shift operations and ensures compliance with all policies, standards and procedures
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity
• Creates and nurtures a hotel environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service
• Leads by example demonstrating appropriate behaviors, self-confidence, energy and enthusiasm
• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
• Understands associate positions well enough to perform duties in associates' absence
• Encourages and builds mutual trust, respect, and cooperation among team members
• Ensures knowledge and understanding of OSHA regulations are up to date
• Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk, Housekeeping, and Guest Services goals to produce desired results
• Understands Associate and Guest Satisfaction results and developing game plans to attack need areas and expand on the strengths
• Oversees all lost and found procedures
• Oversees pre-arrival planning process to effectively deliver against guest preferences, maximize use of room inventories, and drive incremental revenue
• Oversees the financial aspects of the department including purchasing and payment of invoices
• Ensures that all department equipment is in proper working condition and that department area and storerooms are clean
• Performs departmental administrative duties
• Addresses complaints and serves as Manager on Duty as needed
• Attends meetings (e.g., front office supervisor meetings, operations meetings, forecast meetings, monthly department meetings, sales strategy, pre-con meetings)
• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, management operations or related professional area
• Minimum 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major preferred
• Talent Management - Providing guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives

Front Desk / Gifting Coordinator Resume Examples & Samples

• Pre-call/concierge service for all overnight guests
• Greeting guests arriving for tours and follow-up appointments with reps
• Qualify/Check-in arriving tours
• Communicate effectively with Marketing/Sales Management to get tours distributed in a timely manner
• Responsible for all data entry and account maintenance
• Answering and distribute calls from a multi-line phone system
• Responsible for offering gift options to guests
• Recording gifting inventory on given tracking sheets provided
• Maintaining relationships with local hotels/attractions
• Keeping workstation, refreshment area and restrooms clean and stocked
• Maintaining a re-order supply list each week
• Able to handle confidential proprietary information
• Must be able to prioritize; must be able to deal with stress; concentrate for long periods of time; and must be able to deal with various personality types

Front Desk-club Closer Resume Examples & Samples

• Facilitate any messages on club software at member check-in
• Answer phones in courteous, helpful, professional manner
• Maintain an atmosphere which makes members feel welcome
• Maintain professional disposition at all times
• Sell juice bar & retail products (if sold at the front desk)
• Assist in fit desk, retail, juice bar, childcare, etc. desks/areas as needed
• Above description may be subject to change or alteration at any time

Front Desk Night Manager Resume Examples & Samples

• Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
• Ensure compliance with Company standards
• Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns
• Complete audit procedures, as needed

Resort Tower Front Desk Representativeus Resume Examples & Samples

• Extensive knowledge of Property Management System
• Extensive knowledge of Wynn|Encore Las Vegas room types and amenities
• Comprehensive knowledge of Wynn|Encore Las Vegas property offerings, locations, amenities and services provided
• Ensure all guest interactions are in accordance to Forbes 5-Star/AAA 5-Diamond standards, in order to maintain the integrity of the Wynn|Encore Las Vegas ambiance while promoting hotel facilities and services
• Resolve guest issues within limits of authority and empowerment
• Maintains the cleanliness and supply levels of Front Desk
• Accurately completing checklists and reports associated with specific shifts
• Possess the appropriate knowledge and skill level to act a Front Desk Representative in the Tower Suites, VIP Services, Satellite, Front Desk Call Center, or in the capacity of a Lobby Ambassador, or Back Office Support during peak periods

Hotel Front Desk Agents Resume Examples & Samples

• Responsible for sign-in/sign-out of individual bank
• Check Guests in upon arrival and out upon departure
• Collect proper cash and/or credit card
• Post room charges, paid outs and corrections
• Balance postings at end of shift
• Prepare a corrected and complete cash turn-in sheet
• Assist Bell Desk as needed
• Maintain informational records as assigned for marketing
• Prepare reports as requested
• Program key cards for Guests as needed
• Answer front office phones on or before third ring
• Complete applicable forms for various transactions/procedures as well as shift reports as specified in the front desk manual
• Notify Shift Manager or Front Office Manager of any problems and/or needed approvals
• Assist in blocking of rooms and suites as requested by the rack attendant or Shift Managers
• Remain familiar with all facilities available at Silver Legacy to include rooms (i.e. views, bed types, rates, locations within the hotel and amenities in the various suites)
• Maintain appropriate grooming and uniform standards
• Regular and predictable attendance is required
• Perform other job related duties as assigned by management

Front Desk & Admin Manager Resume Examples & Samples

• He/she will Manage EPABX system
• Attend, route and screen incoming and outgoing calls
• Greet visitors, respond to inquiries from visitors and provide information about the organization efficiently
• Meeting and greeting clients/vendors and managing the reception area
• Monitor visitor access, housekeeping and security staff
• Handling inward & outward documents
• Monitor and renew of the annual maintenance contracts for various utilities and renewal of leave and license agreements
• Identify vendors for execution of project, negotiate most competitive prices and follow the procurement and purchase procedures with guidance from Finance
• Project management and supervising and coordinating work of contractors
• Calculating and comparing costs for required goods or services to achieve maximum value for budget
• Checking that agreed work by staff or contractors has been completed satisfactorily and following up on any deficiencies
• Using performance management techniques to monitor and demonstrate achievement of agreed service levels and to lead on improvement
• Responding appropriately to emergencies or urgent issues as they arise and dealing with the consequences
• Analyse workplace performance versus comparable facilities and/or "best of class" facilities
• Ensure smooth Operation & Maintenance function. Assign necessary resources to ensure high quality, productive and safe work environments, consistent with corporate standards
• Handle entire property maintenance i.e. electrical, plumbing, mechanical, general facility management etc
• Motivate team to maintain engagement and continually improve performance the operation, staffing, performance, and development of the Facilities Management service delivery staff
• Maintaining, supervising and planning the movements of inventories in the administrative stores
• Ensure overall security of the facility. Maintenance of security systems/ fire protection systems. Define & impart training on safety practices & security systems
• Liaison with Govt. authorities like Municipal Corporations, MPCB, Electricity Board, statutory corporations etc. Monitor and renewal of the annual maintenance contracts for various utilities and renewal of leave and license agreements
• Responsible for all compliance with respect to STPI/SEZ regulations as well as environmental compliance. Incorporate the best standards of energy conservation practices
• Maintain cooperation and positive relations with staff, contractors, public officials, and internal teams. Effectively communicate business, technical and product information at all levels
• Prepare annual budgets and monitor actuals v/s budgeted costs. Review monthly/quarterly variance reporting on for all the sites on a timely basis
• 2-4 years of prior experience in managing front desk and facilities with either a Hotel or Airline or Service industry
• Responsible and organized individual with the ability to withstand pressure and multitask effortlessly
• Go-getter attitude & should have excellent verbal and written communication skills
• Having experience in managing large facilities with the ability to lead and motivate a team of support staff
• Advanced computer skills
• Degree from an accredited university in Hotel and Restaurant Management, Hospitality or equivalent work experience in Front Desk and Facilities Management with emphasis on operational management of multi-site large corporate facilities
• Proficient English language communication skills in order to communicate both verbally and in writing with guests, owners and co-workers, and fully comprehend job assignments
• Must be able to adjust to schedule changes and cover shifts on short notice in order to meet business demands
• Required: Four years of directly related experience
• Excellent interpersonal and phone skills
• Knowledge of medical terminology

Hotel Front Desk Lead-disneyland Resume Examples & Samples

• Diploma in hotel management or equivalent professional hotel training
• At least 2 years of Front Desk and Guest Service experience
• Must have solid guest service mindset when handling all guests’ transactions. Pleasant personality and strong customer focus is a must
• Good command of both English and Putonghua
• Previous work experience in Hotel, Guest services, and tourism industry

Coordinator Patient Front Desk Wesleycare KU Pediatric Clinic Resume Examples & Samples

• Previous medical and/or third party payor office experience
• Demonstrates ability to communicate effectively
• Knowledge of basic computer applications
• Keyboarding skills of 35 words per minute
• Knowledge of ICD-9 and CPT codes

Front Desk / Rooms Manager Resume Examples & Samples

• Observe front desk and telephone attendants and ensure that their duties are completed in accordance with established policy and procedure, i.e., proper public relations techniques are utilized, calls are handled both courteously and professionally, calls are answered on a timely basis and the proper greetings are used, messages and faxes are handled correctly and efficiently, guest complaints and problems are handled in a courteous and professional manner, and ensure follow through
• One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel
• Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their comparable state and local laws (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 15 pounds without assistance

Front Desk / Rooms Director Resume Examples & Samples

• Observe front desk agents and ensure that established procedures are completed in accordance with policy and procedure, i.e., proper public relations techniques are utilized, guests are handled both courteously and professionally, proper identification and credit are established and all posting, cash transactions, account settlements and deposits are handled correctly
• Direct new-hire and on-going training
• Direct front desk staff and telecommunications in organizing breaks, ensuring that all work is completed efficiently and according to schedule
• Ensure all necessary reports and forms are completed daily
• Three to five years hotel management experience required. Previous front office management required
• For Union properties only: Must possess a minimum of three (3)to five (5) years Hotel and/or Food and Beverage operational experience in a Union environment. Must have strong and proven knowledge and practice of Hotel Collective Bargaining Agreements (will be subject to a skill test during interview process)
• Maintain positive and productive working relationships with other employees and departments

Front Desk / Hotel Agent Resume Examples & Samples

• Review, comply with, and promote the company's Affirmative Action Plans for minorities, women, veterans and persons with disabilities
• High energy!
• Good to great computer skills (we will pay you more for this!)
• Ability to make change quickly and accurately
• Ability to deal professionally, courteously and tactfully with the public and coworkers
• Ability to read, write and communicate effectively with others

Front Desk Rooms Blocker Resume Examples & Samples

• Responsible for putting the "puzzle" together of 768 guestrooms, ensuring the right guest, in the right room, at the right rate, the first time, to ensure we meet our JD Power goals and room revenue budgets
• Have a complete knowledge of all our guest rooms
• Responsible for providing creative ways of distributing the information about our guest rooms, to ensure our colleagues have the tools to provide exceeded guest expectations
• Work and liaise with the Revenue Manager, Royal Service Reservation Manager, Conventions Reservations Manager, Tour and Group Services Manager, Sales Managers, Conventions Managers, Front Office team in order to provide the right room to the right guest at the right rate across all market segments
• Knowledge of tour rates and tour guest expectations
• Knowledge of group business through group masters and blocks, incentive business, convention files and resumes
• Encourage upselling to the next brand with all colleagues
• Foresee and communicate upcoming challenges with our inventory based on for example, Christmas blocking, requests for specific areas of the hotel to be blocked for a convention
• Knowledge of maintenance rooms and ability to work with the Housekeeping and Engineering team to ensure rooms are on maintenance based on occupancy levels in order to maximize revenue
• Work with the Housekeeping team in regards to VIP guest rooms
• Assist the Front Desk as required with the arrivals and departures of our guests in order to ensure we meet our JD Power goals
• Work with Revenue Manager and Reservations Manager to ensure that the inventory between MFR and Property Manager balances to ensure that we are able to have a full sell of the hotel
• High school diploma, diploma in Hotel Management
• Minimum 1year previous front desk experience, preferably in a large volume property
• Strong knowledge of the room inventory at the Fairmont Banff Springs
• Good with the public
• Flexible schedule
• Experience with tour and convention business an asset
• Passion for Guest Service and a skill for anticipating guest needs
• Second language
• Experience with Property Management System a definite asset
• Must be able to work nights and weekends
• Previous customer service experience strongly preferred
• Professional,personable manner, able to perform various duties at once
• Must have data entry (computer) skills and excellent communication skills

Hotel Front Desk-starting at Resume Examples & Samples

• Adhere to established department and property policies and procedures
• Maintain and deliver AAA Four Diamond Standards of Service
• Enter all reservations for guests into system
• Take thorough and professional messages for guests
• Maintain professional telephone etiquette
• Greet, Check-In/out/pre-assign/assign rooms to guests
• Data entry (computer) skills

Stage Front Desk Agent H/F Resume Examples & Samples

• Ability to remain calm whilst under pressure
• Have excellent organizational skill*Rigorous
• Open minded
• Outstanding customer care at all times
• Check-in and check-out. Telephone handling
• Payment and foreign currency transactions. Cash handling
• Ensure all customer queries or requests are handled in a polite, efficient and courteous manner
• Reservation handling when required
• Wake up call requests and newspaper orders
• Maintaining all equipment and work areas, including key and cash security
• Processing company loyalty card schemes according to guidelines
• Maintain a high level of hotel and product knowledge at all times
• Check guest in and out, wake up calls, conduct guest courtesy calls and respond as necessary, handle guest concerns and complaints, ensure guest comfort and satisfaction
• Provide positive communication and use Red Carpet Training skills with every patron and co-worker
• Must be 21 years of age
• Able to work at a fast pace in often crowded/noisy environment
• The Cast Member must be able to lift and/or move up to 25 lbs
• High school education or general education degree (GED); or six months to one year related experience and/or training; or equivalent combination of education and experience
• Monitor all incoming traffic and determine if visitors are approved to enter the building
• Assist residents with incoming packages
• Approve residents entry upon entering the building
• Atlantic County
• Must posses excellent Customer Service skills
• Strong computer knowledge and the ability to pick up new computer programs quickly

Night Audit / Front Desk Resume Examples & Samples

• Provide exceptional guest service in a positive and clear speaking voice, listen attentively to understand requests
• Send copies of guest folios on a timely basis via fax or mail
• File registration cards in suite number order
• Compute basic mathematical calculations (add, subtract, multiply and divide numbers)

Night Supervisor Front Desk Resume Examples & Samples

• Ability to respond quickly and accurately to guest requests
• Must possess basic computer skills
• All employees must maintain a neat, clean and well-groomed appearance per company standards
• Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis

Temporary Front Desk Agent Resume Examples & Samples

• Differentiate between guest types and handle them in the appropriate manner; guests with confirmed or claimed reservation, walk ins, VIP guests, groups, etc
• Ensure guest privacy and security, any confidential guest information is not disclosed and processes are aligned with MHG confidentiality standards
• Comply with hotel credit policy as it relates to cash payments; credit card payments; account to company; voucher payment; third party payment, international currency, etc
• Encourage up-selling in order to maximize rates
• Aloha Spirit
• Valid driver’s license and reliable transportation
• Previous travel or customer service related experience
• Advanced communication, verbal, written and professional skills
• Ability to see projects through to completion
• Proficiency in computers (Windows OS), mobile devices, internet and spreadsheets (Excel)

Front Desk Intern Resume Examples & Samples

• Performs data entry and guest transactions on front desk computer system
• Completes shift checklist
• Monitors front desk areas for safety, security, and appearance
• Works with housekeeping and maintenance departments to assess room status for cleanliness, maintenance and any repair work
• Responsible for accurate cash control to include keeping cash drawer at a minimum and ensuring that all funds are accounted for and deposits made according to policy

Hotel Front Desk Rack Clerk Resume Examples & Samples

• Coordinate room distribution and balance of room types
• Ensure room activity is appropriately and accurately compiled
• Track and correct room discrepancies between Housekeeping and the Front Desk
• Ensure rooms are assigned according to set policies and procedures
• Review daily arrival list, assign rooms and suites close together (when possible) for groups and multiple reservations
• Review three (3) day arrival list and complete room blocking for future arrivals
• Enter room assignments and changes into the computer as they occur
• Complete and distribute appropriate forms for each transaction implemented
• Create computer reports noting room activity and availability as specified in the Front Desk manual
• Cancel all non-guaranteed reservations at specified times
• Answer office phone lines and direct calls appropriately, or handle situation if capable and authorized
• Fulfill pre-registration duties as needed and when time permits
• Review credit limit report for both cash and credit cards and call for additional authorization for referrals and denials and advise Shift Supervisor of any problems
• Adhere to Payment Card Industry Data Security Standards (PCI Compliance)
• Check out and update express checkouts
• Perform front desk clerk duties when needed and required
• Advise Housekeeping and Engineering of room repairs or problems
• Run reports as needed
• Verify out of order/off the market rooms daily
• Regular, predictable attendance
• Perform other job related duties as may be assigned by management

Supervisor Front Desk-doubletree Minneapolis North Resume Examples & Samples

• Provides guest service, guidance and leadership to ensure consistent customer service is provided
• Assigns and instructs team members in details of work
• Monitors lobby traffic to make staffing adjustments accordingly

Service Center CSR & Front Desk-berkshire Ins Gp Resume Examples & Samples

• Greets all visitors to the office by providing excellent customer service. Assists customers by answering general questions and billing inquires, accepting and processing payments, policy change requests, and preparing and stamping registration paperwork. Directs customers to Account Managers as needed. Maintains service standards as set by Service Center Supervisor. 30%
• Telephone Service duties include answering billing questions, policy endorsements and answering general questions, as well as first contact claim reporting. Duties also include recommending upgrades in coverage and referring customers to their local Account Manager for additional policy needs and to Berkshire Bank for bank product needs. 30%
• Supports Account Managers and Producers on new business and renewal objectives by handling customer processing needs. Processing duties include processing claims, evidences of insurance, cancelation and reinstatement activity, inspection and surcharge notices, etc. Maintains service standards as set by Service Center Supervisor. 20%
• Supports Account Managers and Producers by processing additional items necessary, including, but not limited to, tracking of phone calls for marketing reports, mailing of letters for marketing campaigns. 10%
• Attends association and company sponsored classes to stay abreast of products, pricing and coverage changes within the company and industry contracts. Performs additional duties as requested. 10%
• Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one’s duties
• Minimum 1 year of office experience
• Working knowledge of all MS Office products and ability to quickly learn most Windows applications
• Strong verbal/written communication skills

Radiology Front Desk Rep Resume Examples & Samples

• Reviews patient orders and contacts physicians’ offices as needed to clarify orders or scheduling and to relay reports as needed
• Coordinates with technical staff as needed regarding patient status, delays and scheduling issues
• Performs other general clerical duties such as filing and X-ray jacket preparation
• Answers telephone and greets patients, physicians and other staff in a prompt, courteous fashion. Relays messages, information and transfers calls as needed
• Enters patient orders and other information into the patient record via Cerner information system
• Gives patients appropriate history/consent forms and assists in completion as appropriate for exam as scheduled
• Assembles requisitions, folders, labels and patient questionnaires as needed for exam completion
• Prints, sorts, files, faxes and distributes Radiology reports as per procedure
• Calls reports to physicians or nursing floors as needed
• Releases records and answers subpoenas in accordance with applicable policy and regulations
• Checks into computer system patients returned films and outside films
• Assists physicians and others in location of patient records
• Completes requests for offsite films
• Use PACS system to print and retrieve patient data
• Contacts appropriate technologist or supervisor when orders are received. May call “On Call” Staff or physicians as needed
• May be required to alternate shifts for coverage
• May assist in training new Radiology staff in performance of Clerical duties
• May be assigned regular duties by supervisor including the maintenance of logs and pulling next day’s schedule
• Assists technologists and Nurse with scheduling special procedures
• Utilizes Cerner HIS to obtain Lab results
• Responsibility to adhere to the Florida Hospital Corporate compliance plan, to the rules and regulations of all local, state, and Federal agencies, and to the standards of all accrediting bodies
• One year medical office experience desirable
• Constant presence at reception desk in shifts between 8 AM - 4 PM and 10 AM - 6 PM
• Welcoming on-site visitors, determining the nature of business and announcing visitors to appropriate Management
• Managing the conference rooms for Management (small catering set up IT)
• Arranging couriers (transmit/receive)
• Maintaining safe and clean reception area by complying with procedures, rules, and regulations
• Screening phone calls
• Sorting and distributing post (mail book)
• Monitoring visitor access and issues passes when required
• Ordering TAXI for guests
• Reporting guests for parking
• Administration mailing
• Office support for Management
• Coordination of company events
• Experience of working in Administration department in international company, ideally in reception
• Microsoft Office package knowledge
• Proactive approach
• Well organized and flexible
• Ability to multi-task and manage priorities
• Interest in field of Marketing
• Ability to work in dynamic environment

Front Desk Agent F/T Resume Examples & Samples

• Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests’ needs are being met
• Enjoy multi-tasking at a fast pace while having an impeccable eye for detai l to ensure accuracy and efficiency
• Computer knowledge. Office and telephone procedure knowledge
• Flexible to work varying schedules
• Cash handling experience
• Able to work in a fast pace environment and handle several tasks at the same time
• Associate Degree in Business and/or Hotel Management and/or any combination of experience and education
• Hotel and/or Resort Experience preferred

Front Desk Guest Services Resume Examples & Samples

• Check guests in and out
• When required must provide designated employees with working banks, taking care of all currency needs for the day
• Take charge when upper management is unavailable and unforeseen complications (bad weather, cancellations, etc. arise)
• Must be flexible and willing to work a varied schedule
• Use basic office equipment
• Willingness to gain a good understanding of location and surrounding area, becoming fully knowledgeable on all activities and amenities offered
• Responsable for distributing patient documents and scanning documents in EPIC
• Should know how to interact professionally verbally and via written coorespondence
• Has knowledge of MS Office including Excel, word and Outlook
• Keep record of room availability and guest’s accounts, manually or by computer
• Assist customers in completing Star Awards applications
• Enter membership information into computer
• Complete all necessary reports as assigned by your supervisor
• Maintain lobby area and coffee bar
• Must be willing to work alone, supervised, non-supervised when needed
• Answer incoming calls in a timely manner
• Ability to enter Hotel (LMS) and Entertainment (Show gate) in computer
• Ability to run all reports pertaining to reservations
• Know all in-house extensions
• Take messages and insure delivery to proper individual
• Assist in the group sales effort as specified by supervisor
• General knowledge of Microsoft Word, Excel, and Outlook is a plus
• Must have a pleasant voice
• Ability to handle high volume and stress
• Excellent guest service and communication skills required
• Must take typing test (25 WPM)
• Must be able to stand for a minimum eight (8) hour shift
• Provide representation of department in specific project and company meetings
• Computer knowledge/experience is required

Overnight Front Desk-beaver Creek Reception Center Resume Examples & Samples

• Able to communicate effectively in English, both written and verbal
• Proficient on Microsoft applications Word, Excel, Outlook
• Successful completion of a Background Check - required
• Run audit reports, perform research to correct balances on guest folios

Front Desk Night Duty Manager Resume Examples & Samples

• Supervise Front Desk operations during your assigned shift to a consistently high standard
• Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
• Manage Guest requests, inquiries, and complaints promptly and completely
• Excellent supervisory, inter-personal, and communication skills

Front Desk Executive Resume Examples & Samples

• Acts as focal point for visitors upon arrival (welcome, visitor registration, referral, coffee, etc)
• Handles and refers incoming telephone calls
• Handles incoming and outgoing mail and courier shipments
• Has responsibility for other support tasks (hotel/transportation booking assistance, ordering supplies, and handling printing matters)
• Performs tasks primarily focused on receiving guests, and may also be responsible for other miscellaneous tasks in support of the office/location
• Has responsibility for clerical activities including mail, word processing, filing and archiving, order processing, telephone answering and stationery supplies
• Booking of the meeting rooms

Asst Mgr Front Desk Shift Resume Examples & Samples

• Manage day-to-day operations and assignments of the front office staff; schedule, plan, and assign work. Develop and communicate departmental strategies and goals. Communicate and enforce policies and procedures
• Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies. Alert management of potentially serious issues
• Ensure all staff is properly trained on systems, security and cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions
• Monitor front office staff to ensure guests receive prompt, professional attention and personal recognition. Ensure guests are greeted upon arrival. Respond appropriately to guest complaints. Implement appropriate service recovery guidelines in order to ensure total guest satisfaction
• Schedule and regularly conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company. Develop actions plans to correct any deficiencies
• Analyze guest satisfaction data and develop and implement plans to achieve established goals related to guest satisfaction scores, front desk activities, Priority Club enrollments, etc
• Achieve budgeted revenues, control labor costs & expenses, and maximize profitability within all areas of the front office. Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel
• Maintain procedures for security of monies, credit and financial transactions, and guest security. Check billing instructions and guest credit for compliance with hotel credit policy

Front Desk Associates Resume Examples & Samples

• Provide the highest level of customer service to guests
• Answer phones and transfer calls appropriately
• Complete class purchases and other transactions
• Able to work at lease one early morning (5am), late evening (11pm), or weekend shift per week
• Previous experience in luxury service or boutique fitness
• Personal commitment to health, fitness, and/or sports
• Demonstrated exceptional time management and organizational capability

Front Desk Lead Associate Resume Examples & Samples

• Ability to lead GS team
• Ability to solve problems with minimum or no supervision
• Basic office skills helpful including basic math, proper cash handling procedures
• Must maintain a professional appearance and a Can-Do, positive attitude towards all guests and staff
• Minimum 5 years of guest services experience in a hospitality/hotel/resort environment and/or

Clerk, Front Desk Resume Examples & Samples

• Anticipates guests' service needs by asking questions, listening to guest preferences and taking action when possible
• Answers telephones using appropriate etiquette, transfers calls to the right person or department; takes and relays messages
• Processes all guest check-ins by confirming reservations, assigning rooms and activating room keys
• Processes all payment types, including room charges and cash, check, debit and credit transactions
• Answers, records and processes guest calls, messages, requests, questions and concerns

AC Front Desk Agent Resume Examples & Samples

• Input and retrieve information routinely from computer systems with electronic and numerical codes. Make appropriate selection of rooms based on guests needs
• Answer guest questions regarding area or hotel, outlet information and services
• Greet and welcome guest as they arrive to the hotel
• Perform other duties as assigned

Patient Services Coord, Front Desk Resume Examples & Samples

• Minimum required education is high school diploma and/or GED equivalent. Some college preferred
• A minimum of 1-2 years clinical setting
• Some knowledge of third party billing
• Demonstrates basic knowledge of medical terminology
• Ability to maintain confidential medical information
• Comparing title company requests to database ownership details, records, etc
• Maintaining daily logs, records, and forms as necessary
• Assisting Billing staff in processing assessments and delinquency notices

Front Desk Monitor Resume Examples & Samples

• Reviewing and updating association assessments and fees and management company fees across all data sources
• Communicating with title companies to ensure timely and accurate delivery of disclosure certificates
• Working with Business Center staff to assure timely scanning/uploading of Association documents, as needed
• Assisting Accounts Receivable staff in processing property settlement and closing paperwork
• Maintaining the highest level of customer care while demonstrating a friendly and cooperative attitude
• Must be literate and articulate in written form in order to prepare correspondence
• Must be able to handle pressure and deadlines related to the job
• Must work effectively with co-workers, customers and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables and issues; addressing problems and issues constructively to find mutually acceptable and practical business solutions; addressing others by name, title or other respectable identifier, and; respecting in the diversity of our workforce in actions, words and deeds
• Must posses some business/customer service experience
• Excellent, effective, and diplomatic oral and written communication skills
• Forward thinking, proactive, and able to provide creative alternatives for problem solving
• Must be able to handle multiple tasks effectively and efficiently
• Previous work experience in a customer service environment
• Detail oriented with a high level of accuracy
• Outstanding computer skills to include: heavy word processing using Microsoft Word, spreadsheets using Microsoft Excel. General database entry and maintenance preferred
• People/community oriented -- represents the vision of The Strand at Headlands Community
• Must have use of transportation; possess current driver's license and state-mandated vehicle insurance
• Must be mobile enough to move around office in order to make copies, send mail and faxes
• Must be mobile enough to walk the facilities, including up and down stairs and exterior pool, and recreational areas
• Must be mobile enough to move around during outside events, stand for long periods of time and lift up to 25 pounds
• Must be able to hear in order to receive telephone calls and voice mail messages
• High school diploma or equivalency preferred
• Positive, upbeat, can-do attitude required
• Two (2) years of business experience preferred
• Demonstrates working knowledge of Microsoft Office: Excel, Word
• Demonstrates excellent customer service, communication and time management
• Receives all packages/deliveries
• Handles monetary transactions for events, programs, etc

Front Desk Friday & Saturday Resume Examples & Samples

• Demonstrates excellent customer service, communication and time management skills
• Greets and directs Residents, guests and invitees
• Monitors and controls Electronic Security Control Systems
• Two (2) to three (3) years of business experience preferred
• Command of information system hardware/software is preferred
• Oversees and schedules all Front Desk staff for building
• Works closely with the Front Desk Coordinator and assists the Front Desk Coordinator to fill shifts when needed
• Responds to emergency situations in a timely and efficient manner within >>>>> hours of notification
• Adheres to company policy in all assigned Properties
• Needs to have reliable form of transportation and communication
• While on duty must be in Company approved attire and/or uniform, follow the Company dress code policy, and identification badges must be displayed at all times
• When on assignment, needs to maintain and treat their work areas in a neat and safe manner. All safety procedures must be adhered to at all times
• Any safety issues must be brought to the attention of the Property Manager immediately
• Works according to given schedule from Director of Operations/Front Desk Coordinator, with close supervision
• Two (2) to three (3) years of supervisory experience preferred
• Ability to work extended hours, nights, and weekends based on project requirement
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• College level courses in business or hospitality preferred
• Greets and directs Residents, Guests, and Vendors
• Maintains daily log, incident reports, work order forms, etc
• Monitors Emergency Response System
• Maintains daily log, records and forms
• Resolves and follows-up on all complaints/issues
• Maintains a safe and secure environment throughout the building/property(s)
• May be assigned other duties by the on-site property manager
• Follows safety procedures and maintains a safe work environment
• Knowledge of Guest Response Tracking Software / Guest ware
• Deliver trainings
• Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedure and events
• Assign rooms, accommodating special requests whenever possible
• To understand the correct reservation procedures and to take any reservations if required
• Be flexible according to the business needs
• Strive to represent Marriott in the most professional manner at all times
• Ensure that all guests are communicated with the credit policy and procedures upon check-in
• Be fully aware of safety and emergency procedures
• Ensure that all guest problems are resolved by using “Guest Response Program”
• Assist a fellow associates in their Job to ensure that all are done on time
• Use your Opera and other systems password with discretion. Log off the terminal when leaving the area
• Have knowledge about the city, the local area and attraction to provide the guests with all requested information
• Be aware of the Marriott brand standards and follow the thoroughly
• Ensure that daily banking procedures are followed and performed as per the standards
• Get a daily briefing about all special events and group arrivals
• Perform guest registration and room assignment and accommodate special requests of all customers
• Have knowledge of all emergency procedure and know how to act on them
• Be flexible with regards to work schedule
• Have knowledge about the city and local attraction to answer any guest query
• Liaise with the Front Office Training leader to facilitate on the job training for new associates
• Conducts Hospitality Audits for Front Desk Associates
• Candidate must possess a Bachelor’s/College Degree in any field
• Preferably 0-6 months relevant experience
• Preferably 1 year experienced employees specializing in HR, Recruitment or equivalent
• Strong working knowledge of standard recruiting procedures
• Detail and process oriented
• Excellent customer service oriented
• With pleasing personality
• With good oral and written communication skills
• Efficiency in computer programs (Excel)
• Ability to communicate effectively and professionally with key stakeholders
• Ability to follow-through and work on tasks with limited supervision
• Willing to be assigned in Mactan Newtown, Lapu-Lapu City
• Experience with appointment scheduling, registration, cash handling and insurance verification
• Demonstrated familiar with the handling of a multi-line phone
• Knowledge of third-party payors including federal, state and private health plans
• Demonstrated computer skills and be able to work between multiple systems during calls
• Must have excellent customer service and communication skills
• Demonstrates excellent customer service, communication, and time management skills
• Greets employees, guests, and visitors when covering the reception desk
• Resolves and follows up on all complaints/issues from callers or visitors
• Forwards calls and/or takes messages for all FSR employees as needed
• Routes owner and resident calls to the call center or other FSR third party service providers as necessary
• Receives, logs and routes packages as necessary
• Routes all incoming faxes and bills properties accordingly
• Takes payments from homeowners, provides receipts and submits payment to the Accounts Receivable department
• Researches returned mail, documents address updates, and resends mail if necessary
• Scans and uploads ACC forms; informs association manager
• Manages and is generally responsible for all e-mails directed to the Reception general e-mail inbox
• Updates Front Desk manual as needed
• Scans documents as time permits or as the need arises (typically on behalf of association managers)
• Serves as backup for Certified Mailings: Processing, filing electronic signatures, and maintaining certified log
• Ensures homeowner documents are properly disposed of to prevent identity theft
• Cleans kitchens/break areas and washes coffee pots at the end of each day
• Dresses professionally and maintains a well groomed and polished look at all times
• May be assigned other duties by management

Front Desk Outpatient Service Coordinator Washington Twp Resume Examples & Samples

• Demonstrates ability
• Enjoys working with children
• Ability to handle and complete multiple tasks and assignments
• Demonstrates active involvement as a team member
• Must have the ability to demonstrate knowledge and skills necessary to provide care based on physical, psychological, developmental, social, educational, safety, and related criteria appropriate to the age of the patients served in the practice
• Two (2) to Three (3) years experience working in a medical office
• Pediatric experience preferred
• Knowledge of ICD-9 and CPT coding helpful
• Bilingual helpful
• Greet and direct residents, visitors, staff and handle questions/concerns efficiently
• Keep accurate up to date lists of residents, alphabetically and by resident apartment
• Keep accurate list of residents who are away and dates returning for Security purposes
• Page on-call physicians as needed
• Dispatch and monitor daily transportation schedule
• Log all resident packages and notify of a package pick-up via notice in cubbie hole
• Assure all mail is dispatched through U.S. Mail at the end of each day
• Preparation of daily reports and distribution as directed
• Completion of third shift Night Audit checklist
• Documenting errors made by cash handling auditors
• Balancing of daily posting and revenue, and resolution of inaccuracies
• To be familiar with the inter-relationship between the different departments (to include PBX, Guest Services, Housekeeping, F&B outlets, Banquets, Sales, Engineering and Purchasing)
• To be familiar with local attractions and businesses (to include Charlotte Athletic Club, Museums, Restaurants, BOA Plaza, Epicenter, Malls)
• Effectively operate computer, printer, telephone, pen/pencil, photo-copying machine, facsimile machine, two-way radio
• Deliver personalized, memorable guest experiences by utilizing the Power of One
• Excellent customer service and problem solving skills
• Maintain a professional business appearance, attitude, and performance

Hotel Front Desk Resume Examples & Samples

• Front Desk job functions for a motel
• Answering phones
• Coordinating housekeeping
• Checking-in guests upon arrival
• Checking-out guests upon departure
• Booking reservations
• Manage staff schedules
• Long Beach Island, NJ
• Temp to possible Hire
• Prior motel/hotel experience is a huge plus
• Strong computer knowledge
• Must be able to work weekends
• Register guests, issue room keys, provide information on hotel services and room location
• Issue, control, and release guest safe-deposit boxes
• May routinely book guest reservations for individuals and/or groups that are requested either by phone or from with the hotel. Process cancellations, revisions, and information updates on changes

Front Desk / Guest Services Supervisor Resume Examples & Samples

• Instills a calm, organized approach when interacting in stressful situations
• High school diploma or general education degree (GED or two to three years related experience and/or training; or equivalent combination of education and experience)
• Previous hospitality experience in a Four Diamond quality organization preferred
• Ability to read and speak English proficiently and interact with guests, associates and law enforcement
• Ability to apply good judgment at all times
• Ability to deal with problems involving a few concrete variables in standardized situations
• Ability to understand and follow guidelines, procedures and company standards
• High School Diploma or General Education Degree( GED); or one to three months related experience and/or training; or equivalent combination of education and experience

Front Desk Asst Mgr Resume Examples & Samples

• Understands department objectives, standards, guidelines, and budget to achieve effective supervision of department
• Establishes and maintains training and development procedures to ensure extraordinary guest service standards are achieved
• Supervises and directs guest check‑in and check‑out process and delivery of luggage to ensure that procedures are followed and that guests are helped quickly and in a courteous manner according to Belterra’s standards
• Investigates and resolves guest concerns or complaints in a timely and friendly manner in order to maintain positive guest relations
• Ensures the needs of guests are being met and are consistent with the standards established by Belterra’s management. Monitors daily operations to ensure all departmental service standards are maintained
• Experience with hotel/reservations property management systems
• Understanding of property and department policies and procedures
• Must be able to obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations

Front Desk Agent / PBX Resume Examples & Samples

• Empathetically listen to guest inquiries and provide appropriate responses
• Block rooms in the computer and follow through on designated requirements
• Pre-register designated guests and prepare key packets
• Maintain confidentiality of all guests and hotel information
• Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
• Previous customer service experience
• Must be able to work flexible shifts, weekends, and holidays

Front Desk Night Audit Agent Resume Examples & Samples

• Understanding of all front office standards and assist in solving deficiencies
• To be thoroughly acquainted with all check-in and check-out procedures and policies
• To be a main liaison between guest and the hotel
• Aid guests in locating other areas of the hotel (walk them to destination if possible)
• Must be able to work a variety of shifts, including weekends and holidays

Backfill for NJ Front Desk Resume Examples & Samples

• Work with internal and external correspondence, negotiating with delivery service
• Distributing received documents to appropriate departments
• Meeting guests and organization of the guest visit to the Luxoft Office (Ordering passes for guests)
• Managing conference and meeting rooms
• Organization of meetings, conferences, trainings and seminars
• Restaurant bookings, taxi arrangements for employees from other locations, guests, top management of the company and delegations
• Directing visitors by maintaining employee and department directories, giving instructions
• Work with the Bank and Insurance company - ordering of policies, resolving small issues and problems
• Helping with relocation/onboarding process for new employees and expats
• Assisting all departments in resolving day to day issues
• Support other departments/projects that do not have assistants in the staff
• Personal assignments from Managing Director and other top management
• Manage internal and external storages
• Manage office requests (lights, meeting room, milk, etc)
• Manage office supplies
• Business cards ordering
• Manage rent distribution and offices in corporate systems
• Perfect English (both oral and written)
• Certain MS Office User
• Perfect Organizational skills
• Highly motivated person
• Readiness to work in condition of multitask and deadline timeframes
• Able to work independently and without direct supervision
• Anticipates services required by ascertaining mood and style of residents, identifying options, developing itineraries
• Improves services by obtaining and evaluating resident observations opinions, and criticisms
• Enhances department and organizational reputation by accepting and accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Strong abilities with computers are required (including word, outlook, and excel). Multiple language fluency would be desirable
• Communicate, receive and exchange ideas and information by means of spoken and written word
• Ability to work extended hours and weekends based on project requirements. Ability to respond to emergencies in a timely manner
• Must be able to work well under pressure and deadlines, as well as work independently and prioritize time effectively
• Must have a minimum of a High School Diploma or equivalent
• Creating expense reports for the business trips
• Getting health insurance policy
• Preparing certificates, copies of labor and personal documents
• Transfer personal/private documents to the Personnel departments or to other administrative divisions
• Receipt of original document for traveling
• Transfer of original document for visa
• Getting office supplies
• Scanning documents
• Mailing items through the post office
• Booking meeting rooms
• Buying representative products, medicines
• Participation in organization guest visit
• Meeting visitors
• Preparing printed materials for different activities
• Organizing coffee breaks and lunches during meetings and trainings
• Editing contact information in corporate directories
• Knowledge of MS office (Word, Excel, Outlook, PowerPoint)
• English fluent
• Business communication rules knowledge as well as telephone etiquette
• No students
• Coordinates collection and preparation of operating reports, such as time-and-attendance records, terminations and new hires
• Initiates preparation of Management Reports, committee reports, meeting notices as applicable and submit for Manager's review and approval
• Maintains, updates and coordinates resident information in computer database at a minimum on a monthly basis. Generates and provides this information to the Property Manager, Board of Directors and valet desk
• Keeps track of insurance certificate requests. Maintains insurance records books for both vendors and unit owners
• Prepares move-in packages for re-sale and leases. Creates files, compiles sand coordinates all necessary information and documentation for new owners/leases
• Sets up meetings for Board Approval process
• As applicable, disburses laundry tokens, keep log of sales. Prepares deposit of receipts weekly. Order tokens and prepare packets. Keeps track of token inventory for re-ordering
• Maintains inventory of common areas keys, transmitters and key fobs for residents and re-order as needed following established procedures. Maintains log for sales and cash purchases as needed
• Must possess strong administrative background
• Three (3) to Five (5) plus years of related work experience

Lead Front Desk Resume Examples & Samples

• Meets all essential requirements and can completely function as a Front Desk Coordinator
• Provides supervision and guidance to designated staff, including developing and coordinating administrative activities
• Oversees all required clerical functions, provides feedback and improvement suggestions in the clinics’ workflow and efficiency
• Assist the Front Desk Manager in staffing, maintaining, and overseeing all secretarial personnel
• Helps in the training of new hires and any additional training requests from current Front Desk Coordinators
• Assists, on an as directed basis, the Front Desk Manager in maintaining and completing all Epic registration, account, and claim edit work queues
• Acts as a point person or contact for Front Desk Coordinators to contact regarding questions and problems
• May assist the Front Desk Manager in periodic site visits
• Dispense information and answers questions regarding the facility and its services
• Be familiar with all systems and equipments as related to the Front Office (EPITOME, GoConcierge, Synergy, Vingcard Vision, Two-Way Radio Dispatch, ISD Firepanel)
• Be familiar with all hotel amenities (to include Select Guest Program, Laundry Services, and Omni Kids Program)
• Effectively operate computer, printer, telephone, photo-copying machine, facsimile machine, two-way radio

Radiology Front Desk Rep Days Resume Examples & Samples

• Performs Radiology clerical functions, including scheduling, order entry, filing and report printing sorting and distribution
• Greets patients at Radiology reception desk, explaining exam preparation procedures and completion of appropriate history or other forms as needed
• Answers telephones, transfers calls and relays messages as needed
• Performs records release of Radiology films and reports
• Explains preparations and other procedures as needed
• Coordinates care of patients by communicating status of patient, delays, other scheduled procedures and clinical information to technologist and patient floors as needed
• Sets up comparison studies as needed
• Explains records release policy to patients and families as needed
• Files films and reports
• Create patient CD’s on the PACS Cube
• Monitors patient waiting area, checking on patients waiting or otherwise needing attention
• Performs basic equipment maintenance such as printer toner or ribbon changes, fax cartridge changing, etc
• Performs other duties as needed or assigned

Front Desk Night Audit Supervisor Resume Examples & Samples

• Performs the required system prints during the night audit shift to ensure a current back-up of the hotel arrivals, vacant & in-hourse list is available
• Posts and audits banquet checks in order of the banquet summary sheet
• Reconciles all Food and Beverage outlet postings
• Verifies front desk cashier work is balanced
• Ensures all guest accounts are accurately posted with room and tax
• Read, initial and sign the ‘Ideal Service Recovery’ standard and procedure
• Ensures the completion of all Libica night audit functions
• Distributes all close day reports and morning reports to the appropriate departments
• Transmits accurate data to Corporate via CSS
• Prepares and distributes the Daily Report
• Prior Front Desk/ Night Audit experience required
• Must be able to work Overnight Shifts
• Prior experience in high volume luxury hotel preferred

Front Desk Services Associate Resume Examples & Samples

• Computer Skills
• Diversity Relations

Front Desk Agent Dri Resume Examples & Samples

• Assists all guests including large groups for Sales with the check-in and check-out process at the Hotel in a courteous and polite manner
• Answers guest questions regarding Hotel and property facilities, events and ensures that adequate information is given
• Handles guest complaints or concerns in a polite, courteous and efficient manner
• Ensures that the check-in and check-out process is handled in accordance with company policy by processing cash, credit card, and credit transactions accurately thus protecting the company’s assets
• Access and work with systems for redemption of offers and promotions issued by the gaming properties
• Works with other departments to ensure a high level of guest service
• File, retrieve and update reservations and related reports, as required
• Responsible for maintaining a consistent, regular attendance record
• Attends front desk team meetings
• May supervise other Front Desk Specialists
• Serves as a Team Lead Trainer
• Minimum of four years directly related experience
• Identifies and clarifies residents' needs and desires; answers questions; gives directions and instructions; develops inventories of services
• Manages and screens messages
• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies
• Five (5) or more years' experience in the Hospitality Industry
• Must have reliable form of transportation

Careers Day-front Desk Agent Resume Examples & Samples

• Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts
• Positive attitude and good communication skills both written and verbal
• Commitment to delivering a high level of customer service
• Competent level of IT proficiency
• Diploma / Certificate in Hotel Management or equivalent
• Greets, opens doors, and provides a warm welcome to residents and their guests
• Responds to resident in a professional, courteous and timely manner, without exception
• Ensures that the telephone is answered professionally and messages are handled courteously, accurately and in a timely manner
• Will provide direction, help clarify needs and desires, answer questions and will be able to share all services for residents and their guests to enjoy their lifestyle
• Concierge services to refer residents and their guests to local entertainment and/or hospitality alternatives
• Data entry and update to resident accounts, enters Community calendar and property information as needed
• Maintain the facilities in a clean and tidy fashion at all times
• Initiates preparation of activity logs, incident reports, Management Reports and any other required notices to submit for the General Manager review/approval
• Maintains updates and coordinates resident information in computer database at a minimum on a monthly basis
• Attend and participate in designated meetings or functions as requested by the General Manager
• Positively collaborate and assist with all events and activity planning and arranges services as assigned
• Anticipates and improves services required by obtaining and evaluating resident observations, opinions, mood and style of residents, and criticisms then identifying options, developing itineraries
• Tracks accomplishments and challenges, constantly evaluating the service levels
• Assists in investigations and tape/log reviews for any unusual incidents
• Practice and adhere to FirstService Residential global service standards
• Must model positive attitude and customer service skills when communicating with our clients and associates
• Ensure confidentiality between FirstService Residential, Board Members, homeowners and staff
• Enforce all rules, regulations and policies as established by the Board of Directors
• Must be well groomed and maintain a professional demeanor at all times
• Must have outstanding administrative and organizational skills, with the ability to perform multiple tasks at the same time
• Must have intermediate experience of M/S Outlook, Word and Excel. Must be able to research information from the internet in a time efficient manner
• Must possess general knowledge of the community and be able to direct residents to entertainment and recreation alternatives (i.e.: restaurants, movies, ballparks, etc.)
• Must work effectively with co-workers, customers and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others
• Must be able to keep commitments; keep others informed of work progress, timetables and issues; address problems and issues constructively to find mutually acceptable and practical business solutions
• Address others by name, title or other respectful identifier, and; respecting the diversity of our workforce in actions, words and deeds
• Must have previous customer service experience
• Experience in the Hospitality Industry desirable
• Completion of College level courses with concentration in Business or Hospitality desirable
• Must be able to lift and carry 25lbs
• Must be mobile enough to move around office and throughout the property
• Must be able to work on a computer, input information onto spreadsheets and prepare correspondence

Front Desk Beau Rivage Resume Examples & Samples

• Approve and post room charges
• Interacts with all other hotel departments
• Issue safe deposit boxes
• Files registration cards, back up and all related hotel reports and paper documents
• Adheres to all Beau Service Standards set forth by Beau Rivage and the Hotel Division
• Ability to use computer and general office equipment

Front Desk Night Supervisor Resume Examples & Samples

• Handling Express checkouts ensuring their completion
• Balancing of daily postings and revenue
• Prepare In-house allowance and adjustment spreadsheets each day
• To be thoroughly acquainted with PBX Operator duties
• Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process
• To be thoroughly knowledgeable of all Front and PBX Moments of Service scenarios, and execute to standard
• Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests
• Prior guest service experience required, preferably hotel front office experience
• Position will be located in Chelan, WA
• Previous travel or industry related experience and bilingual skills preferred but are not required
• Current open shift

Front Desk-st James Place Resume Examples & Samples

• Maintain front desk cash drawer within the regulations of the Vail Resorts cash handling procedures
• Fulfill concierge duties including dinner, transportation and activity reservations on occasion. Provide useful information to guests about local services and activities
• Participate in training classes as assigned by the manager
• Other duties as assigned by specific hotel Front Desk Managers/Supervisors
• High School Diploma or equivalent - required
• Must have strong communication and organization skills
• Must be able to work weekends and holidays, days, and evenings - required
• Must be able to work a varied schedule depending on the property - required
• Knowledge of Beaver Creek and Vail area activities, restaurants, mountain layout - preferred

Front Desk Agent / Welcome Center Resume Examples & Samples

• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
• Employ attention to detail in order to ensure security of guest room access
• Accommodate room changes expediently
• Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
• Monitor, send and distribute guest faxes
• Resolve discrepancies on the room status report with Housekeeping
• Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions
• Announce arriving guests over the radio
• Direct arriving guests to their destination
• Ability to accurately and efficiently input information into computer systems
• Ability to compute accurate mathematical calculations

Supv Front Desk Resume Examples & Samples

• Monitor performance and recommend corrective or disciplinary action. Alert management of potentially serious issues
• Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier or other reports, preparing deposit, and counting/securing assigned bank
• Complete opening and closing shift duties, and communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
• Respond appropriately to guest complaints. Make appropriate service recovery gestures in accordance with established guidelines
• Perform other duties as assigned which may include guest room tours, concierge services, special guest requests, etc.)
• Frequently standing up behind the desk and front office areas
• Use a keyboard to operate various property management and reservations systems, etc

Front Desk Open House Hiring Event Resume Examples & Samples

• Greeting members and guests upon arrival
• Promoting the Wellness Program through sales and guest conversion
• Have a high school diploma or equivalent (GED)

OPS Front Desk Lead Resume Examples & Samples

• 20% Help reconcile and approve pcard transactions in myUFL for all ICBR pcard holders. Responsible for receiving, auditing and tracking all original receipts and invoices for each pcard transaction, approving them in myUFL and attaching documentation for each within the deadlines specified, such that all transactions are documented appropriately prior to approval
• 10% Serve as an ICBR requisitioner in myUF Market. Adhere to all UF policies regarding purchasing and pcard use. Create and track requisitions for ICBR purchases. Coordinate special orders for ICBR laboratories as needed
• 10% Help create iLab (ICBR’s billing system) user accounts including processing new labs and users, updates to lab personnel. Position must work independently to verify the correct information is received, duplicate labs or users are not created and help troubleshoot and problem solve for users having trouble accessing the system
• 5% Work in our Accounts Payable system. This position is responsible for helping to find and attach documentation to support paying all vendors according to UF regulations and Finance and Accounting directives
• 5% Help process ICBR travel requests and expense reports in myUFL for ICBR personnel as well as for visiting professors and seminar speakers. Includes handling the special requirements for international travel and travelers; preparation of documents and timely and accurate distribution of honoraria when required; manages travel financial records in File Share and hard copy files
• 5% Make required deliveries, such as the timely and safe delivery of checks to the cashier’s office, confidential personnel paperwork to Human Resources, and various documents to Contracts and Grants, Sponsored Research and the University of Florida Research Foundation (UFRF). Other errands as required
• 5% Other duties as required
• Thorough understanding of the rules and regulations of the UF pcard system, including appropriate expenditures, spending amount limits, timeliness of the reconciliation process, etc
• Discretion regarding the expenditure of state, grant and auxiliary funds, care when carrying and delivering checks for deposit or confidential information to and from HR
• Knowledge of myUFL fiscal system and UF policies and regulations and maintaining training for role
• Typing proficiency of 50-60 wpm
• Associate or Bachelor’s Degree preferred
• Knowledge of Biotechnology terminology and laboratory processes
• Experience with multi-line VOIP telephone systems
• Experience working in an electronic billing system, performing reconciliations and audits

Front Desk Floater Lead Resume Examples & Samples

• To perform this job successfully, the individual must be able to perform each essential duty and responsibility in a safe and satisfactory manner, and the individual must be punctual and have a good attendance record, and have reliable means of transportation to work. We are looking for friendly people with a PASSION for the Hospitality Industry!
• Creates an environment that assures consistent owner / guest satisfaction at a standard on par with a 5-Star Hotel
• Maintains a strong "familiarity" with property amenities and attractions throughout the Miami and South Beach area
• Will hold two regular 8hr shift schedules at two South of Fifth Client Properties and will float remaining 24hrs of full 40hr week at sister properties when coverage needs arise
• Conducts quality control visits to client properties to ensure 5-Star standards are met and followed at client properties
• Provides on the spot individual training and scheduled group training across all of our Front Desk Departments
• Determines if site SOP Manuals for Front Desk are adequate and adds to material creating 5-Star standards across the portfolio
• In charge of Floater and 3rd Party Emergency coverage scheduling with close interaction with site Managers and Front Desk Supervisors at respective client properties
• Possession of excellent public communication skills
• A passion for serving guests and collaborating with other staff
• Ability to coach, mentor, and train for excellence
• Knowing additional languages is a plus
• Company selected front desk concierge software (BuildingLink knowledge a strong plus)
• The Front Desk Floater Lead position requires Hospitality/Hotel/Condo Front Desk experience with preferred training/education from a Hospitality Program, University, or company that has a solid Hospitality Service training program
• Preferred experience is 5+ years’ experience working in a luxury Hotel and/or Luxury Condominium property in a Front Desk Supervisor, Front Desk Lead, or Front Desk Trainer role
• Provide coverage with front desk duties during vacation, sick time, leave of absence, and last minute shift assistance coverage. Duties include greeting visitors and residents, providing customer service and responding to issues and complaints. Ensure quality, consistent and overall customer service presentation to residents and guests
• Monitor and ensure fire systems and equipment are working properly. Report any issues in writing to the Property Manager within the time guidelines
• Respond to emergency situations in a timely and efficient manner and within specified guidelines
• Report all issues, complaints and safety matters to Management
• Maintain excellent knowledge of emergency response and access control procedures, electronic security systems and logs, records and forms of each building in span of control
• Critical thinking, problem solving, judgement and decision making abilities
• Must be able to properly represent the organization at all times. Must follow the company dress code and Policy and display identification badges at all times

Temp Front Desk Agent Resume Examples & Samples

• Actively welcome, greet and check guests in
• Follow up on all arrivals using the prescribed procedure, modification of registration cards, special requests, rate changes, room changes and account inquiries, reservation inquiries
• Ensure work areas are cleaned and maintained at all times

Manager, Service Center & Front Desk Resume Examples & Samples

• Manage, plan and motivate direct/indirect reports in alignment with the organization’s strategic direction, as it relates to supporting Team Members and Managers from an HR/Talent perspective
• Ensure group commitments to goals/objectives are clearly defined, socialized within the team and within the organization and measured on a monthly basis
• Streamline and improve processes while providing operational support to Team Members, Managers, and COEs within Talent Management Services; understand and utilize HR/Talent systems including UltiPro (MSS/ESS), SuccessFactors, ServiceNow and others, as needed, to streamline processes and achieve deliverables; interact and work closely with direct reports to identify deliverable gaps and possible solutions
• Review and use metric data to ensure appropriate staffing levels, assist in head count planning, identify areas of improvement, understand traffic patterns, peak times and proactively identify key times to leverage various resources effectively to meet business need
• Responsible for selecting, developing and deploying staff in the most effective manner to meet business objectives. Procure and manage temporary, contract team members to contribute during peak, high-volume times in order to maintain predefined Service Level Agreements according to business need
• Determine objectives and set priorities for direct staff; responsible for performance management and providing regular, on-going feedback while coaching and developing the TMS Support Center and Front Desk staff, ensuring the development of their critical knowledge/skill base as it relates to team accountabilities in order to ensure quality and timely work. Define and oversee an effective training program for new TMS Support Center and Front Desk team members
• Develop ongoing training for field team members so that the TMS Support Center model is fully understood and utilized
• Contribute to B-Dubs Support (ServiceNow) model by identifying opportunities to build upon the tiered support model for the entire Talent Management Department and Enterprise
• Ensure effective cross-functional collaboration and communication between the TMS Support Center/Front Desk and other Talent Management Services Centers of Excellence, company departments and outside vendors as needed
• Oversee external vendor relationships such as Access, the file management/storage process for organizational-wide off-site storage, Equifax, and ADP Unemployment group
• Partners with Risk Management regarding building security initiatives and Facilities Management regarding maintenance work and work order processes as it relates to Front Desk staff
• OTHER JOB FUNCTIONS/RESPONSIBILITIES
• Works directly with Director of TMS Technology & Operations, informing about issues and/or progress on assigned projects of TMS Support Center staff and Front Desk staff
• Complete and deliver performance review results to direct reports
• Coaches and develops direct reports, including response to performance issues
• Review and monitor for accuracy and completion of TMS Support Center transactions and reporting
• Performs special projects or compiling support as requested
• Work with cross functional teams to implement process improvements and/or enhancements
• Effective verbal and written communication
• Skill in time management and organization with excellent attention to detail
• Ability to maintain confidentiality regarding sensitive information
• Ability to adapt and demonstrate resiliency in response to new information, changing conditions, or unexpected obstacles
• Ability to identify when immediate action is needed and willing to make informed decisions, render judgments, and take action
• Maintaining up to date knowledge on changes to federal and state laws regarding unemployment and leave of absence regulations as well as labor law regulations and company policy
• Proficiency with Microsoft Office and experience with various data management systems, including HRIS
• Bachelor’s degree (Human Resources/Business preferred) or equivalent combination of education/experience
• 3 + years of general human resource or leave administration (FMLA, Military, Short Term/Long Term Disability) experience
• 3 + years of experience in an HR Support/Call/Operations Center
• Proficient with Microsoft Office Suite
• Knowledge of FMLA and HIPAA and ADA regulations

Mgr Front Desk Shift Crowne Plaza San Jose-silicon Valley Resume Examples & Samples

• Communicate and assist in achieving departmental guest satisfaction, revenue, and profit goals and objectives. Manage labor costs and expenses within budget
• Assist in managing hotel revenue generation & maximization through full utilization of company systems, business processes and specifications
• Monitor performance and recommend/initiate corrective and/or disciplinary action, or other staffing/human resources-related actions in according with company policies and procedures. Alert management of potentially serious issues
• Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions
• Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Accounting, Revenue Management, Sales and Marketing, Catering, Food and Beverage, Housekeeping, and Maintenance
• Interact with outside contacts

Front Desk Weekend Saturday & Sunday Resume Examples & Samples

• Monitoring the Bistro area for refreshments, music, cleanliness
• Welcoming and support the hospitality of a Sunrise community
• Proven experience in a customer service role is also required, having demonstrated excellent customer service, organizational and communication skills
• You must have good judgment, problem solving and decision making skills as well as be an organized record keeper
• Proficiency in computer skills to include the use of Microsoft Outlook, Word and Excel as well as the ability to learn new applications
• Enters, reviews and submits charges for patient procedures and services daily. Collects co-payments and reconciles all daily reports and deposits for accuracy
• One year experience in medical office setting preferred
• Medical terminology and medical computer experience preferred

Reception Front Desk Resume Examples & Samples

• Report safety concerns, security breaches and unusual circumstances both verbally and in writing
• Physical and Mental Functions
• Constant use of both hands and arms in reaching/handling/grasping/fingering while using phone, notepad, writing reports,
• Constant use of eyes (correctable vision to normal level required) to observe, read, interact with public and co-workers,

Front Desk Admitting Coordinator Resume Examples & Samples

• Minimum 1 year of hospital clerical or some medical office experience preferred
• Medical terminology preferred
• Ability to use time wisely in preparing work area to meet high-paced demand
• Must use independent judgment and adapt quickly to changing circumstances
• Must have the skills necessary to operate the office equipment required to fulfill job duties. Computer experience beneficial
• Must demonstrate excellent phone etiquette

Front Desk Coverage Resume Examples & Samples

• Able to work well independently
• Able to adapt and respond appropriately to a variety of callers and clients
• Previous office/reception/front desk experience a plus
• Able to type at least 35 WPM
• Must be available for Full Time work with the ability to work a variety of shifts from 5am -10pm, Monday - Friday **

Telerecruiter / Front Desk Resume Examples & Samples

• Contact by telephone current apheresis and/or whole blood donors to recruit for donation
• Schedule appointments to ensure maximum number of donors are scheduled each day
• Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience
• Maintain daily production standard, including phone calls and appointments per hour, to meet established collection goals
• Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates
• Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability
• May work collaboratively with the fixed site recruitment manager to develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply

Front Desk Operation Specialist Resume Examples & Samples

• Maintain a relevant and up to date list of campus/office supplies for effectiveness of personal duties and store all campus/office supplies in a consistent manner that is easy for all to locate
• Keep all campus/staff printers stocked with printer paper on a daily basis, keep team study rooms and campus classrooms stocked with markers and erasers as needed
• Inform Facilities when supplies are low in order to prevent running out of campus / office supplies
• Operate a variety of standard office machines, including a personal computer and a variety of computer software, phone, fax, photocopy machine, all campus/office printers and handle vending machine refunds and vending machine issues
• Communicate verbally and in writing between suppliers, visitors, students, janitors, professors, enquirers and staff and enforce all Hult campus rules
• Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health and safety procedures
• Responsibly handle all items turned into the campus lost and found and thoroughly ensure that all claimed items go to the correct parties

Front Desk Administrative Resume Examples & Samples

• Experience: 1 year
• Education: BA
• Skills Office knowledge, English and Hebrew verbal and written

PBX / Front Desk Agent Resume Examples & Samples

• Respond to guest inquiries and requests and resolve issues via telephone in a timely, friendly and efficient manner
• Provide information and demonstrate knowledge of all hotel facilities and services
• Respond to emergencies and document and relay comprehensive, accurate information to proper parties in emergency situations
• Accept and deliver all messages promptly and accurately, utilizing proper grammar and spelling
• Operate office equipment including, but not limited to, computers, PBX system, fax machine, e-mail, etc

Operations Associate, Front Desk Resume Examples & Samples

• HS Diploma or GED or 4 additional years of directly related experience
• Two (2) or more years of related experience
• Demonstrated commitment to providing superb customer service
• Knowledge of appropriate telephone etiquette and related skill in the use of a multi-line phone
• Ability to operate a personal computer and demonstrate proficiency with word processing, spreadsheet software, scheduling applications, and email
• Ability to perform basic mathematical functions
• Requires knowledge of alpha/numeric filing systems
• Ability to function in an office environment and perform a broad range of diverse duties
• Requires strong organizational and interpersonal skills
• Answer main office line and answer caller’s questions, route and/or take notes; handling calls as expeditiously as possible
• Greet clients, staff and other visitors to the office, and connect them with the appropriate staff member in the office
• Open office doors promptly at 8:30 a.m
• Manage high volume of incoming and outgoing mail which includes; packaging, applying postage and routing via multiple mail carrier services. (FedEx, UPS, USPS, etc.)
• Manage multiple conference rooms with scheduling, event set up/tear down, service requests, etc
• Submit work orders to our building management for service or repair; which includes plumbing, temperature control, lighting, broken fixtures, light replacement, and basic maintenance of all the floor’s facilities
• Assist with office events and functions like; birthday events, social office activities, client meetings, training events, corporate service events, and other events as they come up
• Assist the various practice groups with administrative tasks on an as needed basis at peak times of business. (typically during tax season and extension season)
• Assist with BPM training set up and calendar for training rooms
• Seasonal meal ordering. (typically during tax season and extension season)
• Reconcile vendor invoices for manager approval

Front Desk-sfm Resume Examples & Samples

• Verification of Insurance Benefits
• Eligibility and financial responsibility information must be communicated clearly to patients
• New and follow up appointments within the practice

Front Desk-fmx Resume Examples & Samples

• Maintenance of patient's chart
• Billing information
• Assist with Patient Collections
• Consultation appointment referrals
• Ability to maintain a cheerful, positive and respectful attitude

Front Desk / Check Out-raf Resume Examples & Samples

• Opens front doors, lights waiting room, place newspapers and prepares for patients
• Routes clinical questions and emergency calls to clinical staff or physician according to established policy
• Takes appropriate messages for physicians or employees including the patient’s/person' s name, phone number, company name (if applicable), date and time of call and nature of call. Uses EMR or voice mail when applicable
• Schedules patient appointments according to established guidelines. Gives directions to the office to new patients. Verify participating insurance plans, appropriate referral authorization, and appropriate co-payment. Calls patients for physician schedule changes. Reschedules patients as required and updates practice computer schedule
• Calls each no-show patient, noting this in the patient's chart. Mail a note to any patient who cannot be contacted. Create a Failed Appointment encounter in Meridian EMR and send to the physician. (Indicating the reason for the no-show.)
• Schedules patient injections and blood draws on nurse schedule as requested
• Obituaries-Check in Misys/Companion, HealthPort, Medical Manager and Intergy. Cut out and tape on white sheet of paper. Have doctor sign and give a copy to the billing office. Make sure all appointments are cancelled. Change account status to "deceased" in the PM system along with the date. Change the patient chart status to inactive in the Meridian EMR. Check Charting Plus and change to "deceased" status
• Forward phones at the end of the day to answering service. Phones are to be taken off the answering service at 8:00am every morning
• Six months to one year experience as a medical receptionist desired. Excellent organizational skills, detail oriented, and pleasant customer service personality
• Will escort patients to the exam room and prepare them for their visit with the physician
• Medical Coding
• 1+ year experience as medical receptionist preferred for this busy office

Front Desk-urology Resume Examples & Samples

• Calls patients to confirm appointments 2 business days prior to the appointment. Remind patients to bring medication list with name, dosage, and number of times per day as well as new patient paperwork
• Prepares new patient packets and mails to new patients
• Obtains new patient information form and medical history form for all new patients. Reviews these for completeness and requests any missing information. Verifies patient insurance information. Copy insurance card (front and back). Obtains patient photo for the EMR. Enters patient into computer, checking demographics, referring doctor, pharmacy, financial type, and insurance for accuracy
• Files all medical records. Forward reports as necessary to the clinical staff
• Sorts and distributes faxes to physicians and staff
• Obtain medical records prior to the patient appointment. Forward requests for Medical Records to the physician for approval. Copy medical records as requested. There is no charge when sending the records to a referring physician. Patients requesting a copy of medical records will pay when they pick up the copies of the record. Provide billing information to the Billing Office for all other requests
• Forward phones at the end of the day to answering service. Phones are to be taken off the answering every morning

Front Desk-temporary Resume Examples & Samples

• Patient Contact and Care
• Daily chart prep will include identifying patient financial responsibility for each visit and any outstanding balances due. Collections per company policy
• Assist with patient questions regarding billing and insurance payments
• Must be able to take complete and accurate messages, delivered in a timely fashion
• Enter all word codes into medical management system per company policy and procedures

Front Desk-es Resume Examples & Samples

• Answers telephones. Gives information about the practice within the limits of practice policy
• Collects co-payments, deductibles, and patient balance as indicated by insurance card and computer billing system. Enters charges into billing system
• Maintains copies of all patient paperwork and replenishes supplies as needed
• Count petty cash and batch credit card machine
• Clean lobby at the end of the day and lock doors
• Six months to one year minimum experience as a medical receptionist desired. Excellent organizational skills, detail oriented, and pleasant customer service personality
• Good telephone and communication skills are necessary
• Knowledge of Medical Terminology is required
• Must be able to type and perform order entry on HIS System, as well as retrieve information
• Must possess general clerical skills, as well as good communication and organizational skills
• Must possess communication skills as necessary for contacts with patients, and family members of infant through geriatric age groups
• Radiology experience preferred

Front Desk Specialist AMG Resume Examples & Samples

• Performs complete Health System registration if indicated
• Proficient in all software programs required to adequately perform duties
• Demonstrate ability to establish priorities, being flexible and readily adjusting to change
• Able to work independently with minimal direct supervision
• Previous experience in physician office and medical terminology preferred

Front Desk Agent HOA Resume Examples & Samples

• Welcomes owners and guests, solves minor problems, and ensures owners and guests have a great stay
• Answer incoming calls and routes them accordingly in a timely, professional and polite manner. Take messages as required and delivers accordingly
• Handles all paging and radio communications professionally
• Solves owners and guest-related problems within scope of authority
• Makes owners and guest reservations when required
• Communicates general information about the resort to owners and guests effectively and politely
• Keeps alphabetical telephone guest index current and accurate, denoting checked out guests from check in an stay over guests in the an effective manner
• Maintains the residents front lobby area, ensuring cleanliness at all times
• Maintains record of calls placed and toll charges
• Maintains supply of informational brochures, flyers, and maps for owners and guests requests
• Performs clerical duties, such as typing, proofreading, and sorting mail
• Receives, screens, routes and responds to incoming telephone calls
• Takes accurate messages and ensures timely delivery
• Performs additional clerical duties as assigned
• Minimum Qualification: Six months of experience working in a customer service role. Six months of experience using a computer keyboard
• Preferred Qualification: Experience working with a healthcare or hospitality environment

Front Desk Showroom Coordinator Resume Examples & Samples

• Enthusiastically greet all customers entering the showroom
• Effectively communicate appointment policy
• Prepare literature packages
• Manage central appointment book
• Manage customer job folders
• Maintain bid follow-up system
• Address “Thank You” cards for whole house selections
• Manage sign-in book
• Answer incoming showroom calls
• Assist with showroom administrative duties as time permits
• Maintain literature levels

Front Desk Admissions Resume Examples & Samples

• Opening and/or closing the Center Admissions area
• Greeting patients/visitors in a professional, courteous and helpful manner
• Verify patient demographic and insurance information and update and/or scan as necessary
• Generate surgical charts on a regular basis for future scheduled appointments
• Demonstrate good judgment in handling patient encounters and safeguarding confidentiality
• Punctuality and ensuring coverage of Admissions at all times while patients are present
• Maintain a cooperative working relationship with all and handle difficult situations tactfully
• Answer incoming phone calls and monitor incoming faxes
• Handle Admissions refreshment area and order staff catering
• Willingness to cross-train in all administrative areas for coverage
• Demonstrate flexibility, accept change, and perform other duties as necessary
• Personable team player, able to prioritize duties, pay attention to detail, and multitask
• Computer/keyboarding proficiency required, including pproficiency in Excel and Word
• Strong interpersonal communication and problem solving skills
• Medical field experience strongly preferred, surgery center and/or HST experience a plus
• Remaining with the Physician at all times in the exam room unless asked to step out or sent to schedule a study
• Assisting the Physician in all aspects of the patient's initial consultation, and
• Weekly status checks
• Any emergency visits that are needed
• Scheduling and follow-up on all diagnostic studies that are ordered including proper documentation and obtaining Physician's signature on test results
• Responsible for acquiring results and notifying said results on all interim reports to the Physician and then to chart
• Charting information of patient progress on weekly status check sheets and scuts and providing copies of notes (scut) to the Front Desk Receptionist in the applicable office
• Drawing of blood for various lab tests that are sent out in applicable office and following up on results of lab including obtaining Physician's signature on test results
• Attending annual OSHA/Biomedical update meetings and application in the clinical setting of the updates
• Documentation of medications that the patients are currently taking, and document any new medications prescribed by our Physicians while under our care to include the name of the medication, dose and amount prescribed, Physician prescribing, instructions, date and Nurse's initials
• Documentation of any samples given to patient
• Responsible for charting patient's vital signs, initial weight, and all follow-up weights
• Verifying that the allergy sticker is complete
• Once aware, responsible for reporting or verifying all patient problems and reporting to appropriate personnel
• Maintain HIPAA rules and regulations as it applies to patient privacy
• Maintain open communication with front desk, Physician and office staff as it applies to
• Patient add-ons
• Patients on treatment breaks
• Changes in treatment plan
• Maintain licenses, if applicable
• Strong communication skills (both verbal and written)
• Professional and reliable
• Demonstrates care and compassion in dealing with patients
• Minimum of 1 year experience as a Medical Assistant
• Experience in Urologypreferred, but not required
• When on assignment, needs to maintain and treat their work areas in a neat and safe manner. All safety procedures must be adhered to at all times. Any safety issues must be brought to the attention of the Property Manager immediately
• Responds to emergency situations in a timely and efficient manner within two hours of notification
• Reports all complaints/issues to The Director of Operations/Front Desk Coordinator
• May be assigned other duties and responsibilities as required
• Previous reception and/or service center/customer service experience in a healthcare setting
• Ability to multitask and manage multiple lines and issues at once, while maintaining a positive attitude and excellent customer service
• Knowledge of insurance payors including federal, state and private health plans
• Experience with authorizations, managing multiple lines, collecting copays, and completing registrations
• Experience with related systems: PCIS, IDX, EPIC

Front Desk Brokerage Administrator Resume Examples & Samples

• Answer telephone using switchboard in a courteous, efficient and professional manner, routing all calls proficiently
• Learn Marcus & Millichap executives’ names and office locations, and extend hospitality to executives upon office visits and phone calls
• Supply appropriate information to callers, relaying messages
• Gain and display knowledge on a weekly basis of all regional office property listings and advertised properties ensuring calls are routed to correct agent
• Greet and announce visitors in a courteous, professional manner, offering refreshment to each visitor
• Using iMpact, data entry of new listings into MNet, create paper listing files and work with Operations Manager to activate new listings in a timely manner
• Cross-trained on all back office brokerage tasks
• Maintain a billing system for agent ad reimbursement as directed by Operations Manager
• Send and receive information via Outlook (email) as well as distribute any additional information through hard copies in Agent/Staff in-boxes
• Maintain cleanliness and organization of the kitchen, reception and conference room areas before and after each meeting, as well as at opening and closing of office. Work with Brokerage Staff to keep all office areas neat, clean and organized
• Maintain a conference room schedule, reserving rooms for client meetings and various presentations
• Keep monthly inventory on all office and coffee supplies and place necessary supply orders on a regular basis, keeping costs in check
• Handle any errors in shipments and deliveries, working with the Operations Manager to find best solutions
• Process daily mail and faxes (incoming & outgoing) and possible agent mass mailings in a confidential manner. Keep fax machines supplied with paper and toner and prepare the machine on Friday for weekend use
• Update office roster(s), verifying new agent or staff information with Operations Manager
• Update the Marcus & Millichap Lobby Book with new inserts from the Communications Dept
• Perform other duties as assigned by Operations Manager or Regional Manager
• Manage postage machine and check fund balance weekly as you process bulk mailings
• Proficient in Microsoft Office 2016
• Strong organizational skills, written and verbal skills and attention to detail
• Self motivated - performs with little direction - desire to progress to higher level staff positions
• Desire to bring out the best from a variety of personalities
• Professional front office appearance, dress and demeanor
• High School Education a must; degree preferred

Front Desk Agent / Guest Services Resume Examples & Samples

• Must have schedule flexibility for both AM/PM shifts, weekends and holidays
• Must be 18 years or older
• Must possess basic computer skills, i.e. Word, Excel, etc

Lead Front Desk Assoociate Resume Examples & Samples

• Model exceptional customer service skills for the entire clinic staff to emulate
• Set the tone and culture for the front desk team
• Responsible for maintaining a positive work environment by fielding front desk associate challenges and facilitating solution oriented discussions
• Mentor front desk associates in a respectful and honest manner; effectively communicating and helping to create “habits of success” in all duties including membership sales
• Facilitate communication between the front desk staff, Estheticians, Massage Therapists and management
• Inventory of clinic supplies
• Coordinate, organize and facilitate training with front desk associates as needed including new hires
• Lead Front Desk Associates will not be responsible for, or have authority in disciplinary issues
• Attend required meetings and trainings
• Work to resolve customer service issues as needed
• Promoting the Wellness Program
• Ability to identify areas for technical improvement for all Front Desk Associates
• Ability to train and mentor
• Ability to close membership sales
• Effective communication and listening skills
• Interpersonal relationship skills
• Emotional intelligence
• Possess basic math and cash handling experience
• Work a minimum of 30 hours a week

Guest Services / Front Desk Resume Examples & Samples

• Completes the registration/check-in process by inputting and retrieving information from a computer system confirming pertinent information
• Ensures rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel
• Assists guests with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment
• Balances and drops receipts according to accounting specifications
• Provides guests with information about the facility, services, and amenities
• Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions
• Promptly answers the telephone and email inquiries. Retrieves and forwards messages to/from guests. Retrieves mail, packages and facsimiles or other special items for customers as requested
• Assigns guest rooms to housekeepers, inspects rooms
• Fields and resolves guest complaints or escalate for resolution to appropriate department
• Assists guests in emergency situations
• Maintains adequate supplies and functional equipment at the Front Desk
• Performs any special assignment deemed by the GM, Guest Services manager, or Manager on Duty

Rep-front Desk Resume Examples & Samples

• Greets guests and provides appropriate assistance and information
• Minimum Qualification: Six months of experience working in a customer service role
• Minimum Qualification: Six months of experience using a computer keyboard
• Preferred Qualification: Ability to stand for long periods of time, frequent walking, ability to push over 50 lbs and occasional bending and stooping

Kirkwood Lodging Front Desk Agent Resume Examples & Samples

• Preserve quality of Homeowner and Guest experiences
• Consistent and accurate communication with Housekeeping department
• Pre-arrival and ongoing Guest contact/communication
• Reporting and following up on all guest issues & maintenance requests
• Respond to guest and owner inquiries via email & telephone
• Book Lodging Reservations via telephone & email
• Concierge Duties
• Assist Management as need

Front Desk Early Shift Resume Examples & Samples

• Greet patients and the public in a pleasant and professional manner
• Verifies information in the computer is correct
• Prepares chart for clinical staff
• Collects fees from patients
• Organizes paperwork for the next day
• Cross trains in other Business Office areas
• Minimum 2 years of hospital or medical office experience
• Must be able to communicate verbally and non-verbally in a professional way
• Ability to prioritize and use time wisely to meet high-paced demand
• Show a genuine desire to work and improve the surgery center as a whole
• Professional appearance
• Must demonstrate excellent phone etiquette and exceptional customer service skills
• Creole a plus

Welcome Center Front Desk Fall-work Study Resume Examples & Samples

• Hardworking
• Independent

Front Desk Guest Services Associate Resume Examples & Samples

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
• Decision-Making
• Customer Service Orientation

Reservations / Front Desk Agent Resume Examples & Samples

• Enthusiastically and with a smile, answer all incoming calls in an attentive, courteous, and efficient manner
• Share your personal passions and knowledge of the services, amenities, facilities, hours of operation, and the local area and attractions with our guests get them excited about their visit
• Engage the guests to understand their preferences and book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times. Up sell rooms when possible
• Collaborate with the Sales Department concerning group bookings
• Act as the initial guide for the guest and their experience
• Enjoy multi-tasking at a fast pace while ensuring accuracy and efficiency

Front Desk / Administrative Asst Resume Examples & Samples

• Welcome visitors by greeting them in person or on the phone
• Route calls to appropriate department or staff member
• Answering or referring inquiries about the company
• Cater to visitors by promptly acknowledging their presence and reason for business, as well as offering/providing refreshments
• Take and relay messages accurately and effectively to the necessary staff member in a timely manner
• Responsible for assisting the Business Manager with business office duties as assigned by the Business Manager
• Assisting the Business Manager with Corporate requests
• Assist with the maintenance of all files including those related to leases and contracts for the market
• Assist with monitoring and administration of all trade accounting functions
• Responsible for assisting as needed for the monthly financial close and submission of information to the Corporate office by stated deadlines
• Work closely with Business Manager to ensure adherence to the various components of the Company’s internal accounting controls and policies, including but not limited to; revenue recognition, cash control, credit and collections, and employee compensation
• Assist with maintenance of the EEO program, FCC related reports and hiring procedures
• Assist Market Manager and other department heads as requested by the Business Manager
• 1 plus year of administrative or receptionist experience
• Savvy at problem solving and prioritizing
• Proficient in aspects of accounting

VNA Front Desk Admin Asst Resume Examples & Samples

• High school or equivalent required. Associate’s degree preferred
• 1-3 years secretarial experience – healthcare preferred
• Some financial background a plus

Front Desk-pug Resume Examples & Samples

• Greets all incoming patients. Directs patients to sign-in sheet. Places encounter form with new patient/established patient forms in appropriate location for the nurse to retrieve. Notifies appropriate nursing staff as patient arrives
• Old patient information must be verified. Verify address, telephone number insurance status, medical history and medications. Update computer as needed. Obtains patient insurance card. Verifies insurance company, group #, policy #, and mailing address for claims. Updates computer information. Places a copy of the card (front and back) in the chart if the information is new. Verifies patient demographic information and updates computer system. Provide patient privacy policy as needed to update chart
• Distributes faxes and maintains fax supplies and equipment. Puts ordered supplies in appropriate storage areas
• High School graduate. Certificate or diploma in medical office administration preferred
• Maintains schedules and timesheets/cards for payroll purposes
• Keeps track of activity logs, incident reports for the Manager's review
• Provides training for all new hires assigned to property
• Forwards vacation and day off requests to Front Desk Coordinator for approval
• Assists in investigations, tape/log reviews for any unusual incidents

Vanc Coordinator, Front Desk Resume Examples & Samples

• Greets, screens, registers, schedules and discharges patients in a prompt, pleasant and helpful manner
• Provides timely & accurate information to management, physicians, & team members
• Books, coordinates and reschedules patients appointments. Relays necessary messages to staff
• Verifies necessary demographic information and records in patient medical record
• Collect co-pays and document appropriately
• Maintains and updates current information on schedules ensuring that patients are scheduled properly and appointments are confirmedFollow up phone calls to all patients that missed appointment and reschedule as appropriate
• Answers telephone, screens calls, takes messages and provides information
• Assembles patient charts for next day visit. Updates profile on all patients
• Verifies medical insurance coverage and documents benefit information
• Oversees waiting area, coordinate patient movement, reports problems or irregularities
• Acts as a patient relations representative by answering patient inquires either in person or on the telephone within the limits of his/her knowledge and medical practice policies,
• Coordinate scheduling of new patients with referring physician and patient. Mail out new patient package prior to appointment
• Maintains computer files and assists in establishing office systems,
• Performs other tasks as requested

Related Job Titles

Front Desk Clerk Resume Sample

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Work Experience

• Greet all guests with a smile and positive attitude, using guests’ names whenever possible
• Take reservations efficiently for individual and individuals with a group
• Assist guests with special needs as needed
• Wear Company issued uniform and maintain a professional and well-groomed appearance at all times
• Issue safe deposit boxes – omit, we no longer issue safe deposit boxes
• Handle cash, traveler’s checks and credit cards in a safe and accurate manner
• Reports to Front Desk Manager
• Position requires a strong customer service focus, strong communication skillsand a positive attitude
• Makes hospitality calls for new arrivals nightly
• Responsible - Ability to be held accountable or answerable for one’s conduct
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures
• Read, listen, and communicate effectively in English, both verbally and in writing; Good oral and written communication skills
• Access and accurately input information using a moderately complex computer system; Ability to work a flexible schedule including days, nights, weekends and holidays
• Discounts at Starwood Hotels
• Discounts at Marcus Hotels and Resorts
• Months previous work experience in a guest service position required, preferably within the hospitality industry
• Able to work independently, has good judgment, problem solving, and decision-making skills
• Work a flexible schedule including days, nights, weekends and holidays
• Good oral and written communication towards guests, supervisors, peers, and/or subordinates
• Able to guide, direct, and motivate others
• Able to work independently, has good judgment, problem solving, and decision-making skills. Organization and time management skills
• Quick learner in a fast paced environment
• Enters data into computer, including some minor accounting functions

Professional Skills

• Attention to detail, strong organizational skills and multi-tasking skills
• Excellent communication skills, great attitude, high energy and organizational skills
• Excellent customer service skills and experience performing insurance eligibility checks and registering patients
• Excellent customer skills in dealing daily with customers, agencies, as well as team members
• Provide excellent customer service skills with all internal and external guests
• Excellent computer skills and ability to work under pressure when needed
• Your communication, customer service and problem solving skills are superb

How to write Front Desk Clerk Resume

Front Desk Clerk role is responsible for basic, computer, organizational, customer, microsoft, english, research, retail, credit, training. To write great resume for front desk clerk job, your resume must include:

• Your contact information
• Work experience
• Skill listing

Contact Information For Front Desk Clerk Resume

The section contact information is important in your front desk clerk resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

• First and last name
• Telephone number

Work Experience in Your Front Desk Clerk Resume

The section work experience is an essential part of your front desk clerk resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous front desk clerk responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular front desk clerk position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Front Desk Clerk resume experience can include:

• + Basic computer skills required
• Communicate effectively with customers and employees at all levels of employment
• Able to communicate effectively with others by telephone, electronic correspondence, and in person
• Prior hospitality or related experience
• Prior experience with Lightspeed and/or Starguest software is an asset
• Attentive to detail and impeccable organizational skills

Education on a Front Desk Clerk Resume

Make sure to make education a priority on your front desk clerk resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your front desk clerk experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

• School you graduated from
• Major/ minor
• Year of graduation
• Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Front Desk Clerk Resume

When listing skills on your front desk clerk resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical front desk clerk skills:

• 1-year prior experience in guest service capacity required
• Use a computer effectively to access, understand an input guest information
• Use a computer effectively to access, understand and input guest information
• Effectively communicate in English with guests and all levels of team members
• Demonstrate self-confidence, energy and enthusiasm when interacting with guests
• Demonstrate discretion when dealing with confidential guest matters

List of Typical Experience For a Front Desk Clerk Resume

Experience for clinic front desk clerk resume.

• Communicate effectively at all times with Pinnacle Entertainment, Inc.’s customers, as well as all levels of employees
• + One year previous experience in a similar position in a hotel
• + Customer service experience required
• + Previous Customer Service Experience Required
• Ensure that any outstanding requests or problems from previous day receive priority and are resolved
• One year clerical experience in a public service environment
• One year of cashier, customer service, or related experience

Experience For Front Desk Clerk Starting Resume

• Make strong decisions independently and respond quickly and professionally to emergencies
• Front Desk experience
• Experience in similar front desk work
• Previous experience as a front desk agent in a hotel
• Demonstrate close attention to all details
• Demonstrate proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook)

Experience For Lead Front Desk Clerk Resume

• Front Desk Office Experience
• Assisting guests to clients and provide a comfortable wait for their visit
• Assist Front Office leadership with the checking in and checking out of guests
• + Resolve guest complaints, ensuring guest satisfaction
• + Resolve discrepancies on the room status report with Housekeeping
• Use all equipment associated with the position, including, but not limited to, keyboards, telephones, fax machines, copiers and printers
• Use AS/400 hotel computer system, adding machine, credit card machine

Experience For Hotel Front Desk Clerk / Relief Night Auditor Resume

• Ust be flexible and willing to work a varied schedule
• Know and comply with all company policies and procedures regarding safety, security, emergencies and energy Report work on time and in complete uniform
• Possesses complete knowledge of Hotel Front Desk and Housekeeping/Laundry procedures and policies and assures their accurate execution
• Use all equipment associated with the position including but not limited to keyboards, telephones, fax machines, copiers, printers and key encoders
• Initial response to the telephone or to a person entering the facility

Experience For Seasonal Front Desk Clerk Resume

• Open and close the office depending on the business need
• Provides new patients with Cancer Care Monitors and instructs them regarding its use
• Notifies management and staff regarding visitors
• Interfaces internally with Medical Records, Insurance, Phone Room, Nurses and Physicians daily regarding the needs of patients
• Answer calls from multi-line telephone system and directing to designated office location, and regional personnel
• Maintains security by enforcing check in procedures
• Prepare outgoing mail for pickup by postal service or overnight courier
• Secure payment, verify and adjust billing

Experience For Front Desk Clerk Iv-west Lafayette Resume

• Receive and document incoming plant sale monies
• Answers telephones, providing basic client or office information, processes client intakes, and relays calls to office staff. Triage calls as necessary
• Complete designated cashier and closing reports in computer system
• Count bank and beginning and end of shift
• Facilitate patient check-in/check-out, including insurance verification, input of patient information and collection of co-payments/co-insurance/deductible
• Responsible for training and support of front office staff
• New Hire ECW / RCG training
• Accurately posting guest charges
• Timely responding to special requests; inform hotel departments as appropriate

Experience For Franchised Front Desk Clerk / AYS Resume

• Technical competencies in work quality, work quantity, and developing self
• Communication, customer focus, valuing diversity, and teamwork
• Obtain PCI credit card certification; this training renewed annually done by hotel
• High work standards and productivity, interpersonal and intercultural relations, decision making, and dependability
• Adaptable to sudden changes and keeping consistency with the challenges
• Highly literate in Microsoft Office Suite of Software including Word and Excel
• More than doubling the number of Conrad properties by 2014Conrad Hotels & Resorts celebrates 25 years of success in the hospitality industry
• Supportive and caring management team

Experience For Hotel Front Desk Clerk / Night Auditor Resume

• Distribute information to members and guest upon arrival and respond accurately to questions regarding park rules and regulations
• Assist in the monthly collection and processing of rent and RV reservation payments; this includes collections, deposits and data entry
• Assist with the processing of paperwork for residents upon move-in and move-out
• Distribute information to guests upon arrival and respond accurately to questions regarding park rules and regulations
• + Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day
• + Maintain positive guest relations at all times
• + Obtain assigned bank and ensure accuracy of contracted monies

Experience For Administrative Assistant / Front Desk Clerk Resume

• + Keep bank secure at all times
• + Process all guest check-ins
• + Verify registration card information with the guest
• + Obtain back-up information for guest credit/payment method and input into system; collect cash when designated
• + Direct Bell Person to escort guest and transport their luggage to the room
• + Handle overbooked or walked in guests
• + Accept and record wake-up call requests

Experience For Lec Hotel Front Desk Clerk Lead Resume

• + Monitor, send and distribute guest faxes
• + Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
• + Match the bucket check to in-house guest ledger report; report discrepancies to Manager
• + Process all check-outs
• + Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges
• Follow all Marcus Hotels and Resorts policies and procedures, and Information Protection procedures
• Use computer systems and multi-line telephones

List of Typical Skills For a Front Desk Clerk Resume

Skills for clinic front desk clerk resume.

• Proofreading and bookkeeping experience desirable
• Proofreading and bookkeeping experience
• Previous experience working in a similar resort setting
• Experience working for an insurance agency
• A strong working knowledge of the Omaha/Council Bluffs metropolitan area attractions is beneficial
• Sign and appropriately distribute incoming priority or overnight packages upon arrival
• Hospitality education or training could offset required experience

Skills For Front Desk Clerk Starting Resume

• Hospitality education or training could offset experience
• Equipment:Ability to operate standard office equipment including personal computer, copier/scanner, fax machine
• Experience supporting managers, preferably with a large public company
• Cashier and/or bookkeeping experience
• Basic knowledge of how to operate all Front Office equipment. Ability to solve basic equipment problems and/ or who contact for resolution

Skills For Lead Front Desk Clerk Resume

• Excellent command of Turkish and English language
• Previous customer service experience of 1-2 years
• Twisting, bending, reaching, talking, listening and smiling with ease
• Preparing daily outgoing orders and in-taking returning orders
• Programming and deleting room key using Marlok system
• Handling all money transactions at the front desk following standard operating procedures
• Blocking guest rooms, preparing guest folios, guest cards, and programming room keys
• Being knowledgeable about property and surrounding area, local attractions and shopping services
• Providing a prompt, cheerful and proper greeting of guests, per Kohler Co. standards

Skills For Hotel Front Desk Clerk / Relief Night Auditor Resume

• Recording and conducting guest room wake-up calls
• Filing and ordering office supplies
• Establishing and maintaining relationships with all customers
• Opening and processing the mail
• Providing prompt, courteous and professional guest service in the functions of registration, guest departure, cashiering, reservations and information
• Posting and recording hotel gift certificates
• Adhering to established safety procedures and guidelines.Handling guest complaints
• Walking or standing for entire shift
• Filing and copying records

Skills For Seasonal Front Desk Clerk Resume

• Adhering to established safety procedures and guidelines, handling guest complaints
• Establishing and maintaining relationships with all customers, primarily video customers
• Working knowledge of current video, audio, rigs, and lighting equipment carried by Borrowlenses.com
• Registering guests’ in and out of Fidelio property management system
• Providing guests’ with hotel information
• Offering assistance with luggage; summon bellman and provide introduction
• Responding to reservations requests made by guests
• Explaining rate structure, available rooms, facilities and service

Skills For Front Desk Clerk Iv-west Lafayette Resume

• Acting as switchboard operator after regular scheduled hours
• Having fun on the phones
• Lifting up to 10lbs. frequently
• Supplying quick response times in person
• Knowing all practices and policies of Borrowlenses.com

Skills For Franchised Front Desk Clerk / AYS Resume

• Troubleshooting equipment problems, and general account issues
• Recommending appropriate gear based on the customer’s needs
• Working knowledge of current photographic equipment carried by Borrowlenses.com
• Entering AR received through the mail
• Balancing at the end of the day
• Registering guests in and out of Fidelio property management system

Skills For Hotel Front Desk Clerk / Night Auditor Resume

• Having knowledge of food and beverage facilities and hours of operation
• Troubleshooting video equipment problems, and general account issues
• Recommending appropriate video gear based on the customer’s needs
• Occasionally carrying, pushing, pulling up to 10 lbs
• Integrity, flexibility, adaptability, stress management, planning and organizing, judgment/problem solving, and attention to detail
• Answers incoming telephone calls in a professional manner, utilizing the appropriate solution
• Assist in making RV reservations; this includes making sure the RV's fit in the size of the site
• Receive and relay incoming, outgoing and internal phone calls
• Process incoming and outgoing mail & faxes

Skills For Administrative Assistant / Front Desk Clerk Resume

• Assists in the on-going training and development of team members
• Responsible for answering phones and assisting guests with luggage
• Handles incoming calls for new consults from referring Physicians and Physician Nurses
• Has some exposure to processing community A/P’s and A/R’s in an automated accounting system
• Performs data entry in any and all computer systems requested, including but not limited to Prospect Tracking, and Sales and Inventory
• Functional competencies including basic mathematics, work processing office procedures and organization
• Responsible for picking up mail and making deliveries
• Monitor all incoming traffic and determine if visitors are approved to enter the building for high end condominium complex
• Process all incoming and outgoing reservations

Skills For Lec Hotel Front Desk Clerk Lead Resume

• + Answer department telephone within 3 rings, using correct greeting and telephone etiquette
• Standard office environment such as a multi-function copier, fax, scan, mail sorting/folding machine and multi-line telephone
• Have working knowledge of town of Estes Park, Rocky Mountain National Park, and surrounding areas and be able to provide directions
• Properly assign room locations, rate room selling strategies, and guaranteed or requested room types
• Be knowledgeable of hotel credit, cash in advance, and check cashing procedures
• Maintain accuracy in cash handling procedures

List of Typical Responsibilities For a Front Desk Clerk Resume

Responsibilities for clinic front desk clerk resume.

• Medical front office experience
• Medical office experience
• Medical office experience preferably in a family medicine or internal medicine practice
• Athena EMR experience
• Maintain ongoing knowledge of all Pinnacle Entertainment, Inc.’s services and entertainment opportunities
• Maintain ongoing knowledge of all Pinnacle Entertainment, Inc.’s services and events
• Answers all owners’ requests for housewares and guest supplies, including delivery and pick-up of cribs, high chairs, rollaways, etc

Responsibilities For Front Desk Clerk Starting Resume

• Attends the Owner’s Coffee meetings and handles any problem issues that arise pertaining to area of responsibility
• Responsible for monitoring offices, conference room, lounge, and kitchen
• Manage accurate accounting of all rooms
• Answer questions regarding the Inn's services and amenities and local happenings
• Deep care and consideration for helping customers

Responsibilities For Lead Front Desk Clerk Resume

• Very savvy at multitasking 2-3 tasks at one time
• Provide outstanding customer service to walk-in customers of the Telegraph
• Print parking passes, post charges to guests folio and document on registration cards
• Complete shift checklist fully during the time allotted for your shift
• Assist in planning community events as needed
• Assist in sales efforts by handling customer inquiries via telephone and perform tours of property as needed

Responsibilities For Hotel Front Desk Clerk / Relief Night Auditor Resume

• Assist with checking guests / members in and out
• Monetary capabilities for prossesing member dues and retail store purchases
• Assist in the processing of Credit Card CCER reconciliations. Very easy
• Attend and participate in training programs as requested
• Answer all incoming calls and routes to the appropriate staff member
• Opens and distributes incoming mail and distributes accordingly
• Assists in the monthly collection and processing of rent checks

Responsibilities For Seasonal Front Desk Clerk Resume

• Attends and participates in training programs and seminars as requested and or required
• Greet and register incoming members and guest
• Patrol the resort to ensure resort rules and policies are being followed
• Fast-paced, dynamic and rewarding
• Processes guest accounts upon checkout in an efficient and accurate manner
• Accepts same day and advance reservations as required
• Able to articulate amenities menu and process guests’ orders
• Previous guest service position
• Manage front desk reception area

Responsibilities For Front Desk Clerk Iv-west Lafayette Resume

• Check and lock equipment after usage
• Provide support for staff on projects and programs
• Greet guests and patrons as they arrive
• Handle guest check-ins and check-outs appropriately
• Refers messages to appropriate party

Responsibilities For Franchised Front Desk Clerk / AYS Resume

• Knowledge of local area required
• Register guests, issue room keys, and provide information on hotel services and room location. Answer phones
• Work solo and within a group
• Accurately and efficiently investigate, resolve and process circulation payments and other customer service issues
• Handling cash, check and credit card payments in person and over the phone for the advertising department, the circulation department and other internal departments while maintaining a balanced cash register daily
• Handle the sales of special event tickets
• Process payments from KIOSK and door sales circulation crews
• Assist with carrier employment applications

Responsibilities For Hotel Front Desk Clerk / Night Auditor Resume

• Complete the daily pagination and customer service functions associated with the daily obituaries. This includes working in Wave2 and directly with funeral homes to ensure obituaries are entered, processed and completed accurately and prior to deadline each day
• Complete the daily pagination and customer service functions associated with the daily legal notices. This includes working in Wave2, dti, and directly with legal entities to ensure Legal Notices are entered, processed and completed accurately and prior to deadline each day
• Maintain proper and professional representation of the Telegraph when dealing with the public
• Maintain a professional office demeanor and adhere to all policies and procedures outlined in the employee manual
• Provides superior guest service, positively affects interactions with guests and team members, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work harmoniously with team members
• Distributes shift work among all Ogle Haus team members and assures the timely completion of work
• Handles guest complaints and rooming issues. Performs in a proactive manner and resolves all issues in a timely manner. Acts as an ambassador ensuring and monitoring that all Ogle Haus team member communications are positive and ensures return guests
• Oversees the handling of guest accounts including declined credit cards and non-zero balances. Acts as a billing agent for all charges posted through those accounts. Assures the proper handling of guest related services such as faxes and posting of charges to rooms
• Provides accurate information on property along with property events and promotions to internal and external guests

Responsibilities For Administrative Assistant / Front Desk Clerk Resume

• Oversee the operations of the hotel as Manager on Duty in the absence of Assistant Front Desk Managers or Hotel Front Office Manager
• Handle complex guest service situations such as room moves and unassigned reservations, act as communication center between guests and various internal departments to ensure guest satisfaction
• Ensures that the Front Desk is turned over to the oncoming shift in an efficient and orderly manner
• Bank out Agents and verify accuracy of Front Desk Clerks’ banks and audit
• Perform as a Front Desk Clerk when necessary
• Perform observations and discuss performance with team members
• Registration of patients on the day of surgery
• Collection of copays and deductibles
• Preparation of charts for next day

Responsibilities For Lec Hotel Front Desk Clerk Lead Resume

• Receives and handles incoming telephone calls. Schedules and coordinates appointments utilizing appropriate triage techniques and in compliance with patient's insurance status and assignment. Reviews daily appointment schedule to assure accuracy, patient access and availability of medical record
• Retrieves and reviews daily audit reports and corrects discrepancies. Retrieves and reviews open encounter report and completes process to close encounters
• Provides superior customer service and successfully handles and resolves guest comments, problems, and/or concerns
• Provides information on all aspects of Boomtowns services and facilities for guests
• Utilize multi-use phone systems and be able to direct them properly
• Offer different products and memberships

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Front Desk Clerk Resume Examples

Writing a great front desk clerk resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.

Create your resume Select from 7 professional resume templates

If you're looking for inspiration when it comes to drafting your own front desk clerk resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the front desk clerk job you're after.

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Essential Components for Crafting an Effective Front Desk Clerk Resume

An impactful Front Desk Clerk resume is a vital tool in your job search, serving as a professional snapshot that highlights your qualifications and readiness for front office roles. It's the initial impression you make on potential employers, so it's essential to meticulously compose this document. It should include your contact details, a compelling summary or objective statement, a rundown of your skills, work history, educational background, and any notable achievements or certifications. Let's delve into each section to ensure your resume stands out to hiring managers.

Contact Information

At the top of your resume, prominently display your contact information. This should be accurate and up-to-date, as it's the means by which employers will reach out to you for potential job opportunities.

Include your full name, phone number, and a professional email address. If applicable, add your LinkedIn profile or professional website, ensuring they are current and reflect a professional image.

• Your full name
• Your phone number
• A professional email address
• Your LinkedIn profile (optional)
• A professional website (optional)

Indicate your location or willingness to relocate if you're open to opportunities in different areas. Keep this section concise and professional.

Objective Statement

The objective statement is your chance to capture an employer's attention. It should succinctly convey your career goals, why you're the ideal candidate, and how you plan to contribute to the prospective employer's success.

For instance: "Dedicated Front Desk Clerk seeking to utilize exceptional customer service skills and a keen eye for detail to enhance the guest experience at XYZ Hotel."

Customize your objective for each application, demonstrating your understanding of the company's needs and your eagerness to fulfill them.

Skills and Competencies

Highlight your relevant skills in alignment with the job description. These may include communication, customer service, organization, technical proficiency, and problem-solving abilities. Provide examples from your work history to substantiate these skills.

Related: Front Desk Clerk Skills: Definition and Examples

Work Experience

List your previous roles in reverse chronological order, detailing your responsibilities and achievements. Use action verbs and quantify your accomplishments to demonstrate your impact in past positions.

Even if your experience isn't directly related to front desk work, include positions where you've honed transferable skills such as customer interaction or administrative tasks.

Education and Certifications

Include your educational background, starting with the highest level of education attained. If you have relevant certifications or have completed professional courses, list them here, along with the skills they've helped you develop.

Related: Front Desk Clerk Certifications

Achievements and Awards

Use this section to showcase any accolades or recognitions that underscore your excellence in front desk or customer service roles. Be specific about the nature of the award and the value you brought to your previous positions.

References can be a powerful endorsement of your abilities. Choose individuals who can speak to your qualifications for a front desk role. You can opt to include references on your resume or provide them upon request.

By following these guidelines and tailoring each section to reflect your strengths and experiences, you'll create a compelling Front Desk Clerk resume that captures the attention of employers and positions you as a strong candidate for the job.

Related Resume Examples

• Front Desk Associate
• Front Desk Manager
• Front Desk Assistant
• Front Desk Attendant
• Front Desk Coordinator
• Front Desk Receptionist

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Front Office Clerk Resume Example

Writing a resume as a front office clerk can be a bit tricky. You need to be sure to highlight your customer service skills, organizational abilities, and your attention to detail. You need to be able to show employers that you can handle the daily tasks of the front office with ease, while also being able to handle customer inquiries. This guide will help you craft a resume that will set you apart from the competition and help you land your next job as a front office clerk. We will cover the essential elements of a front office clerk resume, as well as some tips on how to write it. We will look at examples of professional resumes, so you can get the best idea of what your own resume should look like. With the help of this guide, you can be sure that your resume will stand out and help you get the job you want.

If you didn’t find what you were looking for, be sure to check out our complete library of resume examples .

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Front Office Clerk Resume Examples

Front Office Clerk

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

Highly motivated and organized Front Office Clerk with 3 years of experience in the hospitality industry. Proficient in multi- tasking, customer service, and administrative support. Skilled in Microsoft Office Suite, Hotel Management Software, and Reservations Systems. Proven track record of consistently providing exceptional service and increasing customer loyalty.

Core Skills :

• Customer Service
• Hotel Management Software
• Reservation Systems
• Microsoft Office Suite
• Multi- Tasking
• Bilingual in Spanish and English
• Verbal & Written Communication

Professional Experience :

• Front Desk Clerk at ABC Hotel, 2018- Present
• Greeted guests and checked them in/out of the hotel
• Assisted with any inquiries and complaints
• Responsible for reserving and maintaining room assignment records
• Maintained accurate records of all transactions
• Assisted in daily operations of the hotel such as staffing, scheduling, and problem solving

Education :

• High School Diploma, ABC High School, 2015
• Bachelor of Science in Hospitality Management, ABC University, 2019

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Front Office Clerk Resume with No Experience

Recent graduate with excellent customer service skills and strong organizational abilities seeking to work as a Front Office Clerk. Possesses good communication and interpersonal skills and can manage multiple tasks at once. Looking to gain experience in a customer service environment.

• Excellent customer service skills
• Strong organizational abilities
• Good communication and interpersonal skills
• Ability to manage multiple tasks at once
• Proficient in Microsoft Office and other computer software

Responsibilities

• Greeting customers, visitors, and guests
• Answering and directing phone calls
• Managing bookings, reservations, and other front desk operations
• Performing basic administrative tasks such as filing, photocopying, and scanning
• Working with other teams to ensure smooth operations in the office
• Maintaining the front office area in a neat and organized manner

Experience 0 Years

Level Junior

Education Bachelor’s

Front Office Clerk Resume with 2 Years of Experience

Dedicated front office clerk with two years of experience providing excellent customer service in a busy hotel environment. Experienced in handling daily administrative duties such as balancing cash accounts and handling reservations. Reliable and organized, with the ability to respond quickly to customer inquiries and complaints.

• Cash Handling
• Phone Etiquette
• Inventory Management
• MS Office Suite

Responsibilities :

• Greeted customers and processed their check- ins and check- outs
• Oversaw the day- to- day operations of the front office
• Managed reservations and answered customer inquiries
• Handled cash accounts and accepted payments from customers
• Entered customer information into the system and kept records up to date
• Maintained accurate inventory of supplies and equipment
• Assisted with any other administrative tasks as needed

Experience 2+ Years

Front Office Clerk Resume with 5 Years of Experience

Hardworking and organized Front Office Clerk with 5 years of experience in customer service and clerical duties in the hospitality industry. Dedicated to providing a positive customer experience by efficiently completing guest registration and check- out processes. Experienced in managing phone and online reservations. Possesses a comprehensive understanding of customer service techniques and excellent problem- solving skills.

• Customer service
• MS Office proficiency
• Reservation systems
• Cash handling
• Document management
• Guest services
• Copy/scanning
• Multi- line phone
• Exceptional organizational skills
• Greet guests and check them in and out of the hotel
• Perform online reservations, confirmations, and cancellations
• Collect payments and manage cash drawer
• Answer customer inquiries, provide information, and resolve customer service issues
• Manage multi- line phone system, including taking messages and transferring calls
• Compile and maintain records of guests’ stays and accounts
• Perform clerical duties such as filing, scanning, faxing, and copying documents
• Monitor and ensure that guests follow hotel policies and regulations
• Assist with administrative tasks including data entry and document management

Experience 5+ Years

Level Senior

Front Office Clerk Resume with 7 Years of Experience

Resourceful, motivated, and detail- oriented professional with 7 years of experience managing front office operations. Expertise in customer service, problem solving, and administrative duties. Ability to work well under pressure to meet tight deadlines and maintain accuracy. Knowledge of office equipment and computer software applications used to maintain records and process information.

• Exceptional customer service skills
• Proven track record of problem solving
• Outstanding time management and organizational skills
• Ability to multi- task effectively
• Detail- oriented with strong interpersonal skills
• Proficient in Microsoft Office Suite
• Greeted and welcomed customers in a friendly and professional manner
• Answered and directed incoming calls to appropriate personnel
• Assisted with customer inquiries and provided necessary information
• Maintained and updated customer records in the database
• Scheduled and managed appointments for customers
• Handled cash, credit card transactions, and other forms of payment
• Processed incoming and outgoing mail and packages
• Filed and organized documents and records
• Ordered office supplies and ensured adequate stock levels
• Updated office equipment and monitored maintenance

Experience 7+ Years

Front Office Clerk Resume with 10 Years of Experience

Highly organized and detail- oriented Front Office Clerk offering 10+ years of experience in the hospitality industry. Consistently demonstrate superior customer service skills, remain calm in fast- paced and challenging environments and maintain a professional demeanor in all tasks. Specialize in providing excellent customer service, multitasking and resolving customer complaints. Excellent communication and problem- solving skills.

• Interpersonal Relations
• Confidentiality
• Problem Solving
• Professionalism
• Multi- tasking
• Time Management
• Greeting customers and directing them to the appropriate department
• Answering incoming calls and responding to customer inquiries
• Processing customer payments and issuing receipts
• Maintaining accurate records of customer accounts
• Updating and organizing daily customer files
• Organizing daily schedules and appointments
• Providing administrative support to the front office staff
• Handling and resolving customer complaints in a timely manner
• Assisting with the preparation and distribution of promotional materials
• Assisting with various office tasks as needed

Experience 10+ Years

Level Senior Manager

Education Master’s

Front Office Clerk Resume with 15 Years of Experience

Highly experienced Front Office Clerk with 15 years of experience in performing customer service, front office operations and administrative support activities. Known for exceptional customer service and problem solving skills as well as excellent communication and multitasking capabilities. Highly organized with the ability to handle multiple tasks simultaneously and focus on completing assignments on time and with minimal supervision.

• Front Office Operations
• Administrative Support
• Communication
• Multitasking
• Organization
• Greeted customers and provided professional customer service
• Answered customer inquiries, handled customer complaints and resolved customer issues in a professional manner
• Prepared and managed customer orders and invoices
• Processed payments, maintained accurate customer records, and handled customer accounts
• Provided office support services and answered phones
• Scheduled appointments and maintained the office calendar
• Assisted staff with administrative tasks and other duties as assigned
• Managed office supplies and equipment, and organized files and documents
• Created reports, presentations and other documents for executive staff
• Performed data entry tasks and maintained databases

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats ,  cover letter examples ,  job description , and  career advice  pages for more helpful tips and advice.

What should be included in a Front Office Clerk resume?

A Front Office Clerk resume should provide a comprehensive overview of your experience and expertise in the field. It should include your knowledge of the hotel and tourism industry, as well as your technical skills. Additionally, it should demonstrate your attention to detail and ability to work in a fast-paced environment.

When creating a Front Office Clerk resume, several key points should be included:

• Professional Summary: A brief overview of your expertise in the hotel and tourism industry, as well as your technical skills.
• Education and Certifications: Include any degrees or certifications related to the hospitality field.
• Relevant Experience: Highlight any prior experience in the hotel or tourism industry as a Front Office Clerk.
• Skills: List any relevant skills such as hospitality knowledge, customer service, computer literacy, and organizational skills.
• Areas of Expertise: Include any expertise related to the hospitality industry such as managing reservations, guest relations, and multi-tasking.
• Languages: List any languages spoken fluently.
• Awards and Achievements: Include any awards or achievements relevant to the position.
• Additional Information: Include any additional information that you feel would make you stand out as a Front Office Clerk.

By including the above information in your resume, you can ensure that you stand out among other applicants and demonstrate your suitability for the position.

What is a good summary for a Front Office Clerk resume?

A Front Office Clerk is responsible for handling a variety of administrative tasks in a business or organization. They typically manage the front office, greet and direct customers, answer phones, and handle any customer service inquiries. A good summary for a Front Office Clerk resume should accurately and succinctly explain the candidate’s relevant experience and qualifications. It should include the types of tasks they’ve performed in the past, the customer service skills they bring to the position, and the ability to work well in a team environment. A strong summary should also highlight the candidate’s dedication to providing excellent customer service. By including these details, a Front Office Clerk resume summary showcases the candidate’s commitment to their job and their level of professionalism.

What is a good objective for a Front Office Clerk resume?

A Front Office Clerk is responsible for providing customer service and managing clerical duties in an office setting. As such, a strong objective for a Front Office Clerk resume should emphasize customer service and organizational skills, as well as any specific experience that is relevant to the position. Here are some sample objectives for a Front Office Clerk:

• To utilize my customer service and organizational skills to provide high-quality service as a Front Office Clerk
• To obtain a Front Office Clerk position with a company that values excellent customer service and efficient administrative work
• Seeking a Front Office Clerk position that will allow me to utilize my 5+ years of experience in the hospitality industry-To apply my problem-solving and multi-tasking skills to the role of Front Office Clerk
• To secure a Front Office Clerk role with a company that values customer service and administrative excellence

By emphasizing the right skills and experience, an effective objective will help you make a strong impression on employers and increase your chances of getting hired.

How do you list Front Office Clerk skills on a resume?

A Front Office Clerk is responsible for providing administrative support to the company and ensuring excellent customer service. When crafting a resume, it is important to highlight any relevant skills and qualifications you may have. To ensure your resume stands out, use the following tips when listing your skills as a Front Office Clerk:

• Highlight interpersonal and communication skills: A Front Office Clerk must be able to effectively interact with customers and coworkers. Be sure to call out your good communication and interpersonal skills on your resume.
• Demonstrate problem-solving abilities: A Front Office Clerk must be able to address customer needs and resolve any problems quickly and efficiently. Showcase any relevant examples of successes you have had in problem-solving.
• Mention customer service experience: As a Front Office Clerk, you must be able to provide excellent customer service. Demonstrate your previous experience in customer service and how you were able to go above and beyond for customers.
• Describe your computer proficiency: Front Office Clerks must be proficient in the use of computers and other office machines. Be sure to list any software knowledge and computer proficiency you may have.
• Highlight your organizational skills: As a Front Office Clerk, you must be organized and able to manage many tasks at once. Showcase any organizational skills or experience you may have.

By highlighting the skills and experiences you have as a Front Office Clerk, you can ensure that your resume stands out and that you are seen as a qualified candidate.

What skills should I put on my resume for Front Office Clerk?

A Front Office Clerk is a customer service and administrative position that requires strong customer service, technical, and organizational skills. When writing your resume, you should highlight these skills to make yourself stand out to prospective employers. Here is a list of skills you should consider including on your Front Office Clerk resume:

• Excellent customer service: Front Office Clerks need to be able to provide friendly and helpful customer service at all times.
• Technical skills: Front Office Clerks need to have basic computer skills, such as knowledge of Microsoft Office programs and understanding of customer databases.
• Basic accounting knowledge: Front Office Clerks need to be able to process payments and track financial transactions.
• Time management: Front Office Clerks need to be able to multitask and prioritize tasks in a timely manner.
• Stress management: Front Office Clerks need to be able to stay calm and collected in stressful situations and provide solutions.
• Organizational skills: Front Office Clerks need to be able to keep track of paperwork, schedules, and customer records.

By including these skills on your resume, you can demonstrate to potential employers that you have the skills and experience necessary to be a successful Front Office Clerk.

Key takeaways for an Front Office Clerk resume

For any job seeker, crafting a resume is an important step in the employment process. It gives employers an easy to read snapshot of your professional background and qualifications. As an aspiring front office clerk, there are certain skills and qualifications employers will be looking for on your resume. Here are some key takeaways to focus on when crafting a resume for a front office clerk position.

Organizational and Administrative Skills: A front office clerk must be organized and have strong administrative skills. Employers want to know that you can handle multiple tasks simultaneously, prioritize effectively, and take initiative. Include examples of your organization and administrative experience such as managing client files, scheduling appointments, and responding to customer inquiries.

• Communication Skills: A front office clerk is often the first point of contact for customers and clients. As such, employers are looking for someone who is comfortable communicating with clients and customers, both in person and over the phone. Focus on any past customer service experience you may have had and highlight your ability to communicate effectively and professionally.
• Computer Skills: Technology is integral to many front office clerk positions. Make sure to include any knowledge and experience you have with relevant computer programs and software. This could include things like Microsoft Office, customer relationship management (CRM) software, and email systems.
• Multitasking Ability: A front office clerk is often required to handle a variety of tasks at once. Make sure to include any experience or examples of your ability to multitask.
• Time Management Skills: A front office clerk is responsible for managing their time effectively. Make sure to include any experience you have with successfully managing deadlines and completing tasks on time.

Including these skills and qualifications on your resume will help you stand out from other applicants and show employers that you are the right fit for the job. With the right resume and qualifications, you’ll be sure to land the front office clerk job you’re after!

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