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How do I find Assignment Group id and User id in ServiceNow?

A unique 32-character GUID identifies each record in ServiceNow (Globally Unique ID) called a sys_id.

sys_id of a record is important when writing a script, workflow, or other development tasks.

Here are ten different methods to find the sys_id of a record in ServiceNow:

Right-click or hamburger You can right-click the header bar of most forms and find the sys_id.

To get a sys_id from the header bar:

Navigate to the record where you are looking for a sys_id. 

where can i find assignment groups in servicenow

To get a sys_id from XML

  • Navigate to the record where you are looking for a sys_id

Right click the header bar and select Show XML. Alternately you can also click the Hamburger > Show XML

where can i find assignment groups in servicenow

Since the sys_id of a record is always part of the URL for a link to that record, it is possible to retrieve the sys_id by viewing the URL.

To get the sys_id from XML

Right-click the header bar and select Copy URL. Alternately you can also click the Hamburger > Copy URL

For example, an Incident with the following URL:

https://<instance name> sys_id=23dc968f0a0a3c1900534f399927740e

The sys_id is : 23dc968f0a0a3c1900534f399927740e

  • Add an onload client script to show a sys_id function onLoad() { var incSysid = g_form.getUniqueValue(); alert(incSysid); }

The sys_id value of a record can be found in a business rule (or any other server-side JavaScript)

The sys_id value of a record can be found in a background script. Note: Test in a development instance first!

Login as an admin

Go to System Definition > Scripts - Background

Paste a script similar to this and click Run Script

where can i find assignment groups in servicenow

By adjusting the url of a record, you can add this URL Parameter to export the sys_id and all fields to CSV

Navigate to the list of records where you want to find the sys_id

Build your filter

Right-click the Filter, and select Copy URL

Paste the URL into a new browser window

Add &CSV&sysparm_default_export_fields=all to the end of the URL

A CSV file with all fields AND the sys_id is exported.

where can i find assignment groups in servicenow

Here is a creative way to use the Easy Import Template to export the sys_id data you are looking for.

Right click the header bar and select Import. Alternately you can also click the Hamburger > Import

Do you want to insert or update data? Update

Do you want to create an Excel template to enter data ? True

Include all fields in the template? True or False, your choice

Click Create Excel Template

Click Download

Open the Excel Spreadsheet

Select Page 1

where can i find assignment groups in servicenow

If you are using the  ServiceNow ODBC Driver  and a reporting tool, you can pull the sys_id field information easily.

where can i find assignment groups in servicenow

If you are using the  ServiceNow Rest API , you can also pull sys_ids

where can i find assignment groups in servicenow

Check this link (external):

Tokyo Now Platform Administration

Configure group types for assignment groups, table of contents.

  • Adoption blueprints
  • Select your adoption blueprint
  • Install applications for an adoption blueprint
  • Activate a plugin on a personal developer instance
  • Request a plugin
  • List of plugins (Tokyo)
  • Find components installed with an application
  • Add a system property
  • Create a system properties module
  • Handle HTTP 500 errors
  • Query join and complexity size limits
  • NTLM authentication
  • Proxy servers for SOAP clients
  • Bypass the proxy server
  • Table extension and classes
  • Global default fields
  • Tables module
  • Delete a custom table
  • Delete all records from a table
  • Roll back patch upgrades or plugin activations
  • Use the Deleted Records module to restore a deleted record
  • Use the Delete Recovery module to restore a deleted record
  • Use the Script Execution History module to roll back a Scripts-Background execution
  • Create a table index
  • Create a task
  • Assignment lookup rules example
  • Assignment rules module
  • Condition editor example
  • Data lookup rules
  • Precedence between data lookup, assignment, and business rules
  • Workflow assignments
  • Baseline assignment rules example
  • Create an assignment rule
  • Important Task table fields
  • Journal fields
  • Create a planned task
  • Create a baseline
  • Measure time and effort
  • Important planned task table fields
  • Planned task scripts
  • Planned task hierarchy
  • Configure rollup for planned task fields
  • Reminder table
  • Task table modifications
  • Tasks workflow
  • Activate Time Card Management
  • Create a time sheet policy
  • Set a time sheet policy as default policy
  • Assign a time sheet policy to a user
  • Create a rate type
  • Create time cards and log time through Time Sheet Portal
  • Submit time sheet through Time Sheet Portal
  • Log time and submit time sheets of your resources
  • Create a time sheet
  • Submit a time sheet
  • Approve or reject a time sheet
  • Copy time cards from a previous time sheet
  • Auto-generate time cards
  • Submit a time card
  • Approve or reject a time card
  • Record time worked
  • Manage costs
  • Domain separation and Time Card
  • Tools for driving tasks
  • Request many to many task relations
  • Plugin manifest
  • Define a relationship type
  • Define a task relationship allowed from the task relationship type record
  • Modify the displayed field
  • Mark as Solution button
  • Define task relationships with UI actions
  • Define a dictionary override
  • Dictionary entry form
  • Dictionary attributes
  • Modify the Glide durations format
  • Generate a schema map
  • View the schema map
  • Reference default many-to-many relationships
  • Create a database view
  • Add a table to the database view
  • Example left join in creating a database view
  • Specify a field to return
  • Relabel a column
  • Specify the number of records to return
  • Test the database view
  • Create a function field to perform a database function
  • Display function results in a database view
  • Use disjunctions in complex queries
  • Database views in the base system
  • Configure the list layout
  • Configure list calculations
  • Omit record count in a list
  • Configure list controls
  • Advanced list control with scripts
  • Controlling the sort sequence used to display lists
  • Configure list editor properties
  • Configure list control settings for the list editor
  • Example - Restrict a table
  • Example - Restrict a field
  • Example - Restrict a field with a script
  • Example - Restrict a field with a condition
  • User preferences for list editing
  • Enable or disable personal lists
  • Control which roles can personalize lists
  • Manage personal lists
  • Administer detail rows
  • Suppress filters and breadcrumbs with list controls
  • Use script includes to suppress filters and breadcrumbs
  • Increase the allowed number of breadcrumb entries
  • Use list controls in hierarchical lists
  • Activate context ranking
  • Create a ranking definition
  • Apply a new sort order to a list
  • Rank stories in a related list
  • Action script for list context menus
  • Dynamic actions script for list context menus
  • onShow script for list context menus
  • Using the form designer
  • Configuring the form layout
  • Administering form personalization
  • Administering form annotations
  • Configure attachment system properties
  • Disable attachments on a table
  • Index attachments on a table
  • Hide the attachment [view] link
  • Configure attachment icons
  • Create a UI macro for a formatter
  • Create a formatter and add it to a form
  • Activity formatter
  • Process flow formatter
  • Parent breadcrumbs formatter
  • Approval summarizer formatter
  • Override a formatter with macros
  • Limit the number of activity stream entries
  • Create a template using the Template form
  • Create templates for related task records
  • Create a template by saving a form
  • Create records based on a template
  • Create a module for a template
  • Template bar
  • Toggle the template bar
  • Scripted templates
  • Create a UI action
  • Override a UI action for an extended table
  • UI policies
  • Advanced form configuration
  • Choice list security
  • Values to associate with choice labels for scripting
  • Integer values for default choice lists
  • Configure state field choice values
  • View choice list definitions
  • Add the condition count to a condition field
  • Update a conditions field to use condition builder v2
  • Database field type
  • Dictionary entry data types
  • Document ID field
  • Function field
  • Configure TinyMCE to allow deprecated tags
  • Configure TinyMCE to allow JavaScript in URLs
  • Formatting icons for the HTML field editors
  • Extended functions
  • Table functions in TinyMCE
  • Customize TinyMCE attributes
  • Highlight text in TinyMCE
  • Insert a line break in the HTML editor
  • Add a table to the HTML field
  • Embed images in HTML fields
  • Link to a website in HTML fields
  • Embed videos in HTML fields
  • Define video file types for HTML fields
  • Disable user access to the image library
  • Paste content into the HTML editor
  • Image field type
  • IP address field type
  • Restrict the CODE tag in journal fields
  • Validate HTML in journal fields
  • Journal field display limits
  • Enable the text field character counter
  • Name-value pairs field type
  • Target threshold colors attribute
  • Territories assigned
  • Dependent fields
  • E.164 phone number field configuration
  • Configure a territory phone display rule
  • Enable dynamic creation for reference fields
  • Configure cascade delete rules
  • Define the reference key
  • Display a reference field as a choice list
  • Select a field as the table display value
  • Tree picker lookup
  • Reference field icon
  • Configure the related incidents icon
  • Configure the show workflow icon
  • Constrain the assigned to field by role
  • Constrain the assignment group field
  • The INSTANCEOF operator in reference qualifiers
  • Auto-complete for reference fields
  • Recent selections
  • Configure suggested text for string fields
  • Configure suggested text for journal fields
  • Supported wiki tags
  • Create a Wikitext field
  • Extend the functionality of a Wikitext field
  • Make a field mandatory
  • Change the field label or hint
  • Delete a field from a table
  • Hide email addresses in a watch list
  • Configure order buttons on the watch list slushbucket
  • Highlight list fields
  • Modify string field length
  • Specify a default field value
  • Make a field dependent
  • Require unique values for a field
  • Define field styles
  • Add auto-numbering records in a table
  • Configure left padding of a system number in a table
  • Prevent numbering gaps
  • Enforcing unique numbering
  • Installed with field normalization
  • Enable a field type for normalization or transformation
  • Create a raw field
  • Run a single data job
  • Run multiple data jobs
  • Rollback a data job
  • Create the normalization record
  • Create a normal value
  • Create aliases
  • Apply aliases
  • Create rules
  • Coalesce records on a normal value
  • Transform a field
  • Create a transform definition
  • Create a transform variable for a transform definition
  • Create a script for a transform definition
  • Create a transform category
  • Pattern matching
  • Domain separation and Field Normalization
  • Installed with data policy
  • Data policy fields
  • Convert a UI policy to a data policy
  • Convert a data policy to a UI policy
  • Data policy debugging
  • Create custom data lookups
  • Add a state model and transitions
  • Implement process flow and UI actions with a state model
  • Installed with State Model
  • Locale settings
  • Session and reference currency
  • Single-currency mode
  • Price fields
  • Default currency values in forms
  • Default currency values in reports
  • Default currency values in lists
  • Default currency values in import and export
  • Default currency values in scripts
  • Schedule the rate update job
  • Use your own currency-conversion rates
  • Control default currency field configuration and use in an instance
  • Change default currency decimal places
  • Configure default currency fields in audit records
  • Configure the currency optimizer
  • Updating the Currency Instance record
  • Understanding how FX Currency field conversions work
  • Life cycle of records containing FX Currency fields
  • Dot-walkable Currency Instance fields
  • Understanding FX Currency values in lists and reports
  • Add conversion rates using a custom rate table
  • Configuring FX Currency global settings
  • Add an FX Currency field to a table
  • Identify the FX Currency field and its display parameters
  • Set the reference currency
  • Specify the rate table and date source for currency conversions
  • Select the rate and target table fields used for filtering
  • FX Currency values in import and export
  • Define locales
  • Activate a language
  • Set the default language for an instance
  • Set a fallback language
  • Configure a language as reading from right to left
  • Map languages and regions with the language selector widget
  • User specific language
  • Languages table
  • Translated Name / Field table
  • Message table
  • Field Label table
  • Choices table
  • Translated text table
  • Debug translations
  • Localize price fields
  • Set up locations
  • System localization properties
  • List non-translated items
  • Create a new choice record
  • Create a new language record
  • Translate a client script message
  • Translate a field label
  • Translate a field value
  • Translating text fields
  • Translate a related list name
  • Import a translation from an Excel spreadsheet
  • Translate to an unsupported language
  • Translating the knowledge base
  • Translating Service Catalog cart labels
  • Activate Localization Framework
  • Components installed with Localization Framework
  • Localization Framework support for Service Catalog items
  • Virtual Agent Designer integration with Localization Framework
  • Localization Framework support for Natural Language Understanding models
  • Localization Framework support for Surveys
  • Localization Framework support for Knowledge Base
  • Localization Framework support for email notifications
  • Localization Framework support for HR Service Delivery
  • Create and configure a custom artifact
  • Create a processor script
  • Processor script functions
  • Create a UI action for the custom artifact
  • Read script helper functions for LFDocumentContentBuilder
  • Create a custom email subflow
  • RWS Translation Management System spoke
  • Configure RWS TMS in the Localization Framework
  • XTM Translation Management System spoke
  • Configure XTM TMS in the Localization Framework
  • Integrate with a translation management system
  • Create a custom translation management system
  • Configure the Localization Framework preferences
  • Localization Framework Roles
  • Workflows in the Localization Framework
  • Creating Localization Project
  • Adding localization request items to a project
  • Request translations for Service Catalog items
  • Request adhoc translation for Service Catalog items
  • States of localization projects and tasks
  • Translation modes
  • Fulfill a localization task
  • Approve a localization task
  • Error messages in the Localization Framework
  • Request translations from Insights Dashboard
  • Activate Dynamic Translation
  • Dynamic Translation properties
  • DynamicTranslation API
  • Create a credential for the MicrosoftTranslation alias
  • Create a connection for the MicrosoftTranslation alias
  • Activate the Microsoft translator configuration
  • Create a credential for the IBMTranslation alias
  • Create a connection for the IBMTranslation alias
  • Activate the IBM translator configuration
  • Create a Java KeyStore certificate
  • Attach a Java KeyStore certificate to Google Cloud Translator Service spoke
  • Create a JWT signing key for Google Cloud Translator Service spoke
  • Create a JWT provider for Google Cloud Translator Service spoke
  • Configure the credential for the GoogleTranslation alias
  • Configure the connection attributes for the GoogleTranslation alias
  • Access Dynamic Translation spoke actions from the Flow Designer
  • Actions in Dynamic Translation spoke
  • Language Detection spoke
  • Create a translator configuration
  • Create a language code mapping
  • Migrate to version v3 of a translator configuration
  • Limitations in Dynamic Translation
  • Enable dynamic translation for a field
  • Error messages in Dynamic Translation
  • Translate a knowledge article from a translation task
  • Dynamic Translation for Agent Chat overview
  • Request for domain separation in Dynamic Translation
  • Personalize the system date format
  • Personalize the system time format
  • Configure the date picker for the list editor
  • Time worked
  • Display resolve time as a duration
  • Export date and time formats
  • Default schedules
  • Create a holiday schedule for multiple regions
  • Parent and child schedules
  • Schedule fields
  • Schedule entry fields
  • Schedule for the fifth instance of a week date
  • Repeat a monthly schedule
  • Invoke the Schedule page and view a calendar
  • Schedule calendar
  • Domain support and schedules
  • Automate generation and distribution of a report
  • Automatically generate something from a template
  • Automatically run a script of your choosing
  • Special cases in job schedules
  • View a schedule item
  • Event registry
  • Register an event
  • Escalation intervals and pause conditions
  • Create a business calendar
  • Create a business calendar group
  • Define business calendar entries
  • Define business calendar filtering options
  • Pair business calendars with packages
  • Activate Fiscal Calendar plugin
  • Generate a fiscal calendar
  • View, modify, and validate fiscal periods
  • Set a system time zone
  • Change the time zone choice list
  • Change a time zone in a scheduled report
  • Change a time zone in a scheduled data import
  • Define a relative duration
  • Use a relative duration
  • Metric definitions
  • Time configuration SLAs
  • Time worked fields
  • Create a timeline page
  • Customize the timeline page span style
  • Timeline sub item
  • Display a metric as a timeline
  • Make a timeline visible to a selected user
  • Range calculator scripts
  • Changes in perspective
  • Managing spans
  • Components installed with Client Transaction Timings
  • Timing values
  • Predictive Intelligence for Contextual Search
  • Features of Search administration
  • Exploring Search Suggestions
  • Schedule the Build Search Suggestions script
  • Schedule suggestion pruning
  • Set maximum age for searches used in suggestion generation
  • Test regular expression patterns in Search Suggestion Exclusion List Rule entries
  • Analyze search relevancy
  • Use the GraphQL REST API to view suggestions created from external user searches
  • Search Suggestions tables
  • Domain separation and Search Suggestions
  • Search signal tables
  • Features of Zing text indexing and search engine
  • Global search displays a page of matching results
  • Default display fields for global search tables
  • Search settings filter and group global search results by table
  • Global search displays exact matching records
  • Global search displays your most recent search queries and results in Next Experience UI
  • Configure parallel processing of search groups
  • Revert to the legacy global search UI
  • Set the preview limit for global or workspace search in Next Experience UI
  • Hide per-table search result counts in Next Experience UI
  • Add a workspace application to the Unified Navigation search context menu
  • Update a type-ahead suggestion
  • Configure "Did you mean?" suggestions
  • List search finds records from the current table
  • Boolean operators allow conditional search results
  • Quotation marks allow exact phrase searches
  • Wildcard characters allow searching for patterns and variations
  • Enable or disable the Zing junk filter
  • Zing generates search results in four phases
  • Zing filters search results with access controls
  • Score search terms by inverse document frequency (IDF)
  • Set the relative weight of a field
  • Zing indexes punctuation as part of some words
  • Zing indexes some HTML elements
  • Configure a table for indexing and searching
  • Configure a text index group to search across multiple tables
  • Zing index and search dictionary attributes
  • Reindex a table without impacting text search results
  • Regenerate the text index for a single record
  • Remove an index
  • Remove an index for a specific field
  • Remove the text index for a child table
  • Change the query mode of an indexed table
  • Text indexing statistics and status
  • Configure tables to use the Japanese tokenizer
  • Configure a global stop word
  • Configure a table-specific stop word
  • Enable automatic stop words for a table
  • Disable a stop word in Zing
  • Zing matches derived words with stemming
  • Enable search synonyms
  • Create synonym dictionaries
  • Select synonym dictionaries for a table
  • Disable synonyms for a table
  • Debug synonym searches
  • Enable and disable Search Suggestions in Zing
  • Set the maximum number of suggestions Zing displays
  • Installed with Zing
  • Exploring AI Search
  • Assign roles to AI Search administrators and users
  • Create an indexed source
  • Indexed source retention policies and filter conditions
  • Indexed source attributes
  • Field settings
  • Perform a full table index or reindex for a single indexed source
  • Perform a full table index or reindex for multiple indexed sources
  • Create a search source
  • Preview matching records for a search source
  • Create a search profile
  • Link a search source to a search profile
  • Publish a search profile
  • Create a synonym dictionary linked to a search profile
  • Create synonyms
  • Clone a synonym dictionary
  • Link a synonym dictionary to a search profile
  • Unlink a synonym dictionary from a search profile
  • Delete a synonym dictionary
  • Create a stop word dictionary linked to a search profile
  • Create stop words
  • Clone a stop word dictionary
  • Link a stop word dictionary to a search profile
  • Unlink a stop word dictionary from a search profile
  • Delete a stop word dictionary
  • Modify settings for a typo handling dictionary
  • Exclude a term from a typo handling dictionary
  • Default Genius Result configurations
  • Activate Q&A Genius Results
  • Activate People Genius Results
  • Link a Genius Result configuration to a search profile
  • Set the evaluation order for Genius Result configurations in a search profile
  • Create a Genius Result configuration
  • Link an NLU model and intents to a Genius Result configuration
  • Create a result improvement rule
  • Boost search results using a result improvement rule
  • Block search results and Genius Results using a result improvement rule
  • Promote search results using a result improvement rule
  • Create a search application configuration for AI Search
  • Create a facet in an AI Search application configuration
  • Configure navigation tabs in an AI Search application configuration
  • Auto-complete suggestions in AI Search applications
  • Using search scripted post-processors in AI Search application configurations
  • Search result sort options in AI Search application configurations
  • Enabling and configuring AI Search in Now Platform applications
  • Enable automatic domain updates for a referenced table
  • Request the External Content for AI Search plugin
  • Create an external content schema table
  • Defining access permissions for external documents
  • Mapping external users and groups to Now Platform users
  • Components installed with External Content for AI Search
  • Configure AI Search Assist for a record producer
  • AI Search Assist admin role
  • AI Search Assist properties
  • Domain separation and AI Search Assist
  • Using AI Search
  • Lemma and Unicode normalization
  • Internationalization support for AI Search
  • Machine learning relevancy in AI Search
  • Content security in AI Search
  • Encrypted fields in AI Search
  • View AI Search ingestion log messages
  • View all AI Search log messages
  • Review ingestion history for an indexed source
  • Enable session debugging for AI Search
  • Diagnose search result access issues using the Search Preview UI
  • Debug search source and content security filters
  • Debug external content security filters for a Now Platform user
  • Review record counts for indexed sources
  • Plugins installed with AI Search
  • Components installed with AI Search
  • AI Search system properties
  • Now Platform tables excluded from AI Search indexing
  • Variable types supported by AI Search indexing
  • AI Search index fields
  • AI Search External Search User Mapping Table Data Source Relationship form
  • AI Search Genius Result Configuration form
  • AI Search Genius Result Configuration NLU Model Mapping form
  • AI Search Results Improvement Rule form
  • Child Table form
  • Dictionary and AI Search Dictionary forms
  • Dictionary Term form
  • Field Setting form
  • Indexed Source form
  • Indexed Source Attribute form
  • Indexed Source History form
  • Navigation Tab form
  • Record Producer Configuration form
  • Rule - Action Mapping form
  • Search Application Configuration form
  • Search Profile form
  • Search Profile - Dictionary Mapping form
  • Search Profile - Genius Result Mapping form
  • Search Profile - Search Source Mapping form
  • Search Scripted Post-processors form
  • Search Source form
  • Sort Option form
  • Suggestion Reader Group form
  • Activate the Performance Analytics and Reporting Solution for Advanced AI Search Management Tools
  • AI Search Profile dashboard
  • AI Search dashboard
  • Create a cross-scope access privilege for the AI Search dashboards
  • Customize the banner logo for the AI Search Analytics dashboard
  • Configure Service Portal to send analytics data
  • Search Preview UI for AI Search
  • Advanced AI Search Management Tools reference
  • Install AI Search for Next Experience
  • Verify that your instance meets the prerequisites for AI Search for Next Experience
  • Migrate Zing search application configurations to AI Search
  • Enable AI Search for Next Experience
  • Add a new Unified Navigation workspace search configuration to AI Search for Next Experience
  • Revert to Zing as the Unified Navigation search engine
  • Repair AI Search for Next Experience after activating a new Now Platform language
  • Enable search-based auto-complete suggestions in AI Search for Next Experience
  • Using AI Search for Next Experience
  • AI Search for Next Experience reference
  • Components installed with Contextual Search
  • Contextual search concepts
  • Contextual search components diagram
  • Contextual search properties
  • Define a search context
  • Configure table for a contextual search
  • Create a filter configuration using mapping
  • Create a filter configuration using scripts
  • Configure search resource context properties
  • Set a search context as default
  • Set the default source for search context
  • View a searcher
  • Show the related search box in a form
  • Add multiple search fields for contextual search
  • Add additional resources to the source selector of a form
  • Edit search resource display field record
  • Specify fields for the Cxs_popup view
  • Modify or disable search actions available for contextual search
  • Enable viewing of search results for the current and another selected user
  • Define contextual search for record producer
  • Provide knowledge in incident email notification
  • Edit an email notification for the search results
  • Specify field for attached Knowledge article links
  • Run a report on contextual search usage
  • Domain separation and Contextual Search
  • Intelligent Search for CMDB
  • Event states
  • The incident events business rule
  • Sample scripts from the change events business rule
  • Script actions
  • Global events
  • Create an event
  • Reprocess an event
  • Pass event parameters from a workflow to a notification
  • Unique record identifier (sys_id)
  • Create an archive rule
  • Create a destroy rule
  • Archive rule and destroy rule properties
  • Manage archived data
  • Data archive table size limits
  • Data migration process for archiving table data from non-reference fields to reference fields
  • Export limits
  • Form export
  • Determining which list fields are exported
  • Use a URL query to filter a list result
  • Query parameters for display value and header
  • Export Set fields for display value and header
  • System properties for display value and header
  • Field types affected by export controls
  • Default values for column headers and column values
  • Exporting currency fields to Excel
  • Call URL export programmatically
  • Break up a large export
  • Enable export debug logging
  • Import an XML file
  • Create an export set from a list
  • Create an export definition
  • Export set supported file types
  • Schedule an export
  • Cancel an export set
  • Export Set properties
  • Import sets key concepts
  • Concurrent imports
  • Processing custom CSV files
  • Importing JSON files
  • FTP data source extended properties
  • JDBC type data source
  • LDAP type data source
  • Data Stream (Integration Hub) data source
  • Custom (Load by Script) type data source
  • Create a File type data source
  • Create a JDBC type data source
  • Create an LDAP type data source
  • Create an OIDC type data source
  • Define action properties
  • Create a Data Stream (Integration Hub) type data source
  • Create a Custom (Load by Script) type data source
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  • Updated Aug 4, 2022
  • 2 minutes to read
  • User Administration

Use the Type field to define categories of groups. Once defined, you can use these categories to filter assignment groups based on the group type using a reference qualifier.

For example, when selecting an assignment group from the Incident form, Type can be used to filter groups based on whether they are typically involved in the Incident management process. Groups such as Network or Help Desk are displayed as they are typically involved. Groups such as HR or New York are omitted.

The following items are provided in the base system.

  • The types catalog , itil , and survey .
  • The reference qualifier on [task.assignment_group] filters on [Type] [equals] [null] .
  • A reference qualifier named GetGroupFilter is available to filter for group types using Create a dynamic filter option .

Add a new group type

You can add additional group types to filter assignment groups for tasks.

Before you begin

About this task

You may need to configure the form to display the Type field.

  • Navigate to All > User Administration > Groups .
  • Select a group record.
  • Click the lock icon beside Type .
  • Click the lookup icon beside the selection field. The Group Types dialog opens.
  • Click New .
  • Enter the group type name and description. For example, to define a type for a group as incident and problem , enter: incident,problem . Click Submit .
  • (Optional) Add additional group types if needed.
  • Click Update .

Assign a group type

You can assign group types to filter assignment groups for tasks.

  • Navigate to All > User Administration > Groups and select the desired group.
  • Click the lookup icon beside the selection field and select one or more group types. Note: Because the default behavior of task.assignment_group is to filter out groups with group types defined, adding a type to a group filters it out of the Assignment Group field on tasks. To change the behavior, set up the reference qualifier.

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Set Assignment Group in INC from Alert when Alert is ReOpen

Henrik Jutterst

  • Mark as New
  • Report Inappropriate Content

‎05-10-2023 04:54 AM


Solved! Go to Solution.

  • Event Management

‎05-26-2023 12:04 AM

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‎05-11-2023 01:07 AM

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where can i find assignment groups in servicenow


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    Add users to Proactive Service Experience Workflows assignment groups so that they have the necessary role and can be assigned to resolve network-initiated issues at the appropriate escalation level. Role

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    Calculate the duration of an incident based on the Assignment Group. Most of the cases, the incident will be traversed to multiple teams for resolution. In such cases, if we want to calculate the duration.

  7. Some Groups are not available for the Assignment Group field

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    The assignment group change on the change of the group membership of the user assigned to the record.

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    You can use groups for both, but set the "type" differently. E.g an approval group would have the type of "approval" and the resolver groups can have a type of "resolver". This then distinguishes them. Then in your "assignment_group" column on your table you can set a reference qualifier to ONLY filter down on the type of ...

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    Here are ten different methods to find the sys_id of a record in ServiceNow: Right-click or hamburger. You can right-click the header bar of most forms and find the sys_id. To get a sys_id from the header bar: Navigate to the record where you are looking for a sys_id. Right-click the header bar and select Copy sys_id.

  14. Product Documentation

    Navigate to All > User Administration > Groups. Select a group record. Click the lock icon beside Type. Click the lookup icon beside the selection field. The Group Types dialog opens. Complete the following steps. Click New. Enter the group type name and description. For example, to define a type for a group as incident and problem , enter ...

  15. ServiceNow Group Best Practices

    5) Don't Hardcode groups. Besides the cloning aspect, in general it's still not a good practice to hard code groups into things like UI actions, ACLs, and yes even flows. For security, you should be coding in Roles, and for routing, you should leverage assignment rules or a reference field on a table.

  16. Groups

    Name: Name of the group.; Manager: Group manager or lead.; Group email: Group email distribution list or the email address of the group's point of contact, such as the group manager.; Parent: Other group of which this group is a member.The child group inherits the roles of the parent group. So, if a group has a parent, it inherits the roles of the parent group.

  17. Knowledge Base

    It is best practice to assign a ticket to an assignment group rather than an individual in ServiceNow. However, there are times when there is a legitimate reason to assign it directly to a person. There are a few different ways to find out someone's assignment group. From the Informational "I" within a ticket

  18. Set Assignment Group in INC from Alert when Alert is ReOpen

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  19. Issue populating assignment_group in servicenow via REST API

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