complex problem solving scenarios for adults

Culture Development

Workplace problem-solving examples: real scenarios, practical solutions.

• March 11, 2024

In today’s fast-paced and ever-changing work environment, problems are inevitable. From conflicts among employees to high levels of stress, workplace problems can significantly impact productivity and overall well-being. However, by developing the art of problem-solving and implementing practical solutions, organizations can effectively tackle these challenges and foster a positive work culture. In this article, we will delve into various workplace problem scenarios and explore strategies for resolution. By understanding common workplace problems and acquiring essential problem-solving skills, individuals and organizations can navigate these challenges with confidence and success.

Understanding Workplace Problems

Before we can effectively solve workplace problems , it is essential to gain a clear understanding of the issues at hand. Identifying common workplace problems is the first step toward finding practical solutions. By recognizing these challenges, organizations can develop targeted strategies and initiatives to address them.

Identifying Common Workplace Problems

One of the most common workplace problems is conflict. Whether it stems from differences in opinions, miscommunication, or personality clashes, conflict can disrupt collaboration and hinder productivity. It is important to note that conflict is a natural part of any workplace, as individuals with different backgrounds and perspectives come together to work towards a common goal. However, when conflict is not managed effectively, it can escalate and create a toxic work environment.

In addition to conflict, workplace stress and burnout pose significant challenges. High workloads, tight deadlines, and a lack of work-life balance can all contribute to employee stress and dissatisfaction. When employees are overwhelmed and exhausted, their performance and overall well-being are compromised. This not only affects the individuals directly, but it also has a ripple effect on the entire organization.

Another common workplace problem is poor communication. Ineffective communication can lead to misunderstandings, delays, and errors. It can also create a sense of confusion and frustration among employees. Clear and open communication is vital for successful collaboration and the smooth functioning of any organization.

The Impact of Workplace Problems on Productivity

Workplace problems can have a detrimental effect on productivity levels. When conflicts are left unresolved, they can create a tense work environment, leading to decreased employee motivation and engagement. The negative energy generated by unresolved conflicts can spread throughout the organization, affecting team dynamics and overall performance.

Similarly, high levels of stress and burnout can result in decreased productivity, as individuals may struggle to focus and perform optimally. When employees are constantly under pressure and overwhelmed, their ability to think creatively and problem-solve diminishes. This can lead to a decline in the quality of work produced and an increase in errors and inefficiencies.

Poor communication also hampers productivity. When information is not effectively shared or understood, it can lead to misunderstandings, delays, and rework. This not only wastes time and resources but also creates frustration and demotivation among employees.

Furthermore, workplace problems can negatively impact employee morale and job satisfaction. When individuals are constantly dealing with conflicts, stress, and poor communication, their overall job satisfaction and engagement suffer. This can result in higher turnover rates, as employees seek a healthier and more supportive work environment.

In conclusion, workplace problems such as conflict, stress, burnout, and poor communication can significantly hinder productivity and employee well-being. Organizations must address these issues promptly and proactively to create a positive and productive work atmosphere. By fostering open communication, providing support for stress management, and promoting conflict resolution strategies, organizations can create a work environment that encourages collaboration, innovation, and employee satisfaction.

The Art of Problem Solving in the Workplace

Now that we have a clear understanding of workplace problems, let’s explore the essential skills necessary for effective problem-solving in the workplace. By developing these skills and adopting a proactive approach, individuals can tackle problems head-on and find practical solutions.

Problem-solving in the workplace is a complex and multifaceted skill that requires a combination of analytical thinking, creativity, and effective communication. It goes beyond simply identifying problems and extends to finding innovative solutions that address the root causes.

Essential Problem-Solving Skills for the Workplace

To effectively solve workplace problems, individuals should possess a range of skills. These include strong analytical and critical thinking abilities, excellent communication and interpersonal skills, the ability to collaborate and work well in a team, and the capacity to adapt to change. By honing these skills, individuals can approach workplace problems with confidence and creativity.

Analytical and critical thinking skills are essential for problem-solving in the workplace. They involve the ability to gather and analyze relevant information, identify patterns and trends, and make logical connections. These skills enable individuals to break down complex problems into manageable components and develop effective strategies to solve them.

Effective communication and interpersonal skills are also crucial for problem-solving in the workplace. These skills enable individuals to clearly articulate their thoughts and ideas, actively listen to others, and collaborate effectively with colleagues. By fostering open and honest communication channels, individuals can better understand the root causes of problems and work towards finding practical solutions.

Collaboration and teamwork are essential for problem-solving in the workplace. By working together, individuals can leverage their diverse skills, knowledge, and perspectives to generate innovative solutions. Collaboration fosters a supportive and inclusive environment where everyone’s ideas are valued, leading to more effective problem-solving outcomes.

The ability to adapt to change is another important skill for problem-solving in the workplace. In today’s fast-paced and dynamic work environment, problems often arise due to changes in technology, processes, or market conditions. Individuals who can embrace change and adapt quickly are better equipped to find solutions that address the evolving needs of the organization.

The Role of Communication in Problem Solving

Communication is a key component of effective problem-solving in the workplace. By fostering open and honest communication channels, individuals can better understand the root causes of problems and work towards finding practical solutions. Active listening, clear and concise articulation of thoughts and ideas, and the ability to empathize are all valuable communication skills that facilitate problem-solving.

Active listening involves fully engaging with the speaker, paying attention to both verbal and non-verbal cues, and seeking clarification when necessary. By actively listening, individuals can gain a deeper understanding of the problem at hand and the perspectives of others involved. This understanding is crucial for developing comprehensive and effective solutions.

Clear and concise articulation of thoughts and ideas is essential for effective problem-solving communication. By expressing oneself clearly, individuals can ensure that their ideas are understood by others. This clarity helps to avoid misunderstandings and promotes effective collaboration.

Empathy is a valuable communication skill that plays a significant role in problem-solving. By putting oneself in the shoes of others and understanding their emotions and perspectives, individuals can build trust and rapport. This empathetic connection fosters a supportive and collaborative environment where everyone feels valued and motivated to contribute to finding solutions.

In conclusion, problem-solving in the workplace requires a combination of essential skills such as analytical thinking, effective communication, collaboration, and adaptability. By honing these skills and fostering open communication channels, individuals can approach workplace problems with confidence and creativity, leading to practical and innovative solutions.

Real Scenarios of Workplace Problems

Now, let’s explore some real scenarios of workplace problems and delve into strategies for resolution. By examining these practical examples, individuals can develop a deeper understanding of how to approach and solve workplace problems.

Conflict Resolution in the Workplace

Imagine a scenario where two team members have conflicting ideas on how to approach a project. The disagreement becomes heated, leading to a tense work environment. To resolve this conflict, it is crucial to encourage open dialogue between the team members. Facilitating a calm and respectful conversation can help uncover underlying concerns and find common ground. Collaboration and compromise are key in reaching a resolution that satisfies all parties involved.

In this particular scenario, let’s dive deeper into the dynamics between the team members. One team member, let’s call her Sarah, strongly believes that a more conservative and traditional approach is necessary for the project’s success. On the other hand, her colleague, John, advocates for a more innovative and out-of-the-box strategy. The clash between their perspectives arises from their different backgrounds and experiences.

As the conflict escalates, it is essential for a neutral party, such as a team leader or a mediator, to step in and facilitate the conversation. This person should create a safe space for both Sarah and John to express their ideas and concerns without fear of judgment or retribution. By actively listening to each other, they can gain a better understanding of the underlying motivations behind their respective approaches.

During the conversation, it may become apparent that Sarah’s conservative approach stems from a fear of taking risks and a desire for stability. On the other hand, John’s innovative mindset is driven by a passion for pushing boundaries and finding creative solutions. Recognizing these underlying motivations can help foster empathy and create a foundation for collaboration.

As the dialogue progresses, Sarah and John can begin to identify areas of overlap and potential compromise. They may realize that while Sarah’s conservative approach provides stability, John’s innovative ideas can inject fresh perspectives into the project. By combining their strengths and finding a middle ground, they can develop a hybrid strategy that incorporates both stability and innovation.

Ultimately, conflict resolution in the workplace requires effective communication, active listening, empathy, and a willingness to find common ground. By addressing conflicts head-on and fostering a collaborative environment, teams can overcome challenges and achieve their goals.

Dealing with Workplace Stress and Burnout

Workplace stress and burnout can be debilitating for individuals and organizations alike. In this scenario, an employee is consistently overwhelmed by their workload and experiencing signs of burnout. To address this issue, organizations should promote a healthy work-life balance and provide resources to manage stress effectively. Encouraging employees to take breaks, providing access to mental health support, and fostering a supportive work culture are all practical solutions to alleviate workplace stress.

In this particular scenario, let’s imagine that the employee facing stress and burnout is named Alex. Alex has been working long hours, often sacrificing personal time and rest to meet tight deadlines and demanding expectations. As a result, Alex is experiencing physical and mental exhaustion, reduced productivity, and a sense of detachment from work.

Recognizing the signs of burnout, Alex’s organization takes proactive measures to address the issue. They understand that employee well-being is crucial for maintaining a healthy and productive workforce. To promote a healthy work-life balance, the organization encourages employees to take regular breaks and prioritize self-care. They emphasize the importance of disconnecting from work during non-working hours and encourage employees to engage in activities that promote relaxation and rejuvenation.

Additionally, the organization provides access to mental health support services, such as counseling or therapy sessions. They recognize that stress and burnout can have a significant impact on an individual’s mental well-being and offer resources to help employees manage their stress effectively. By destigmatizing mental health and providing confidential support, the organization creates an environment where employees feel comfortable seeking help when needed.

Furthermore, the organization fosters a supportive work culture by promoting open communication and empathy. They encourage managers and colleagues to check in with each other regularly, offering support and understanding. Team members are encouraged to collaborate and share the workload, ensuring that no one person is overwhelmed with excessive responsibilities.

By implementing these strategies, Alex’s organization aims to alleviate workplace stress and prevent burnout. They understand that a healthy and balanced workforce is more likely to be engaged, productive, and satisfied. Through a combination of promoting work-life balance, providing mental health support, and fostering a supportive work culture, organizations can effectively address workplace stress and create an environment conducive to employee well-being.

Practical Solutions to Workplace Problems

Now that we have explored real scenarios, let’s discuss practical solutions that organizations can implement to address workplace problems. By adopting proactive strategies and establishing effective policies, organizations can create a positive work environment conducive to problem-solving and productivity.

Implementing Effective Policies for Problem Resolution

Organizations should have clear and well-defined policies in place to address workplace problems. These policies should outline procedures for conflict resolution, channels for reporting problems, and accountability measures. By ensuring that employees are aware of these policies and have easy access to them, organizations can facilitate problem-solving and prevent issues from escalating.

Promoting a Positive Workplace Culture

A positive workplace culture is vital for problem-solving. By fostering an environment of respect, collaboration, and open communication, organizations can create a space where individuals feel empowered to address and solve problems. Encouraging teamwork, recognizing and appreciating employees’ contributions, and promoting a healthy work-life balance are all ways to cultivate a positive workplace culture.

The Role of Leadership in Problem Solving

Leadership plays a crucial role in facilitating effective problem-solving within organizations. Different leadership styles can impact how problems are approached and resolved.

Leadership Styles and Their Impact on Problem-Solving

Leaders who adopt an autocratic leadership style may make decisions independently, potentially leaving their team members feeling excluded and undervalued. On the other hand, leaders who adopt a democratic leadership style involve their team members in the problem-solving process, fostering a sense of ownership and empowerment. By encouraging employee participation, organizations can leverage the diverse perspectives and expertise of their workforce to find innovative solutions to workplace problems.

Encouraging Employee Participation in Problem Solving

To harness the collective problem-solving abilities of an organization, it is crucial to encourage employee participation. Leaders can create opportunities for employees to contribute their ideas and perspectives through brainstorming sessions, team meetings, and collaborative projects. By valuing employee input and involving them in decision-making processes, organizations can foster a culture of inclusivity and drive innovative problem-solving efforts.

In today’s dynamic work environment, workplace problems are unavoidable. However, by understanding common workplace problems, developing essential problem-solving skills, and implementing practical solutions, individuals and organizations can navigate these challenges effectively. By fostering a positive work culture, implementing effective policies, and encouraging employee participation, organizations can create an environment conducive to problem-solving and productivity. With proactive problem-solving strategies in place, organizations can thrive and overcome obstacles, ensuring long-term success and growth.

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5 Examples of Problem Solving Scenarios + ROLE PLAY SCRIPTS

Problem-solving is an essential skill in our daily lives. It enables us to analyze situations, identify challenges, and find suitable solutions. In this article, we’ll explore five real-life problem-solving scenarios from various areas, including business, education, and personal growth. By understanding these examples, you can develop your problem-solving abilities and effectively tackle challenges in your life.

Examples of Problem Solving Scenarios

Improving Customer Service Scenario:

A retail store is experiencing a decline in customer satisfaction, with clients complaining about slow service and unhelpful staff.

Solution : The store manager assembles a team to analyze customer feedback, identify key issues, and propose solutions. They implement a new training program focused on customer service skills, streamline the checkout process, and introduce an incentive system to motivate employees. As a result, customer satisfaction improves, and the store’s reputation is restored.

Enhancing Learning Outcomes Scenario:

A high school teacher notices that her students struggle with understanding complex concepts in her science class, leading to poor performance on tests.

Solution : The teacher reevaluates her teaching methods and incorporates active learning strategies, such as group discussions, hands-on activities, and real-world examples, to make the material more engaging and relatable. She also offers additional support sessions and resources for students who need extra help. Consequently, students’ understanding improves, and test scores increase.

Overcoming Procrastination Scenario:

An individual consistently procrastinates, leading to increased stress and reduced productivity.

Solution : The person identifies the root cause of their procrastination, such as fear of failure or lack of motivation. They establish clear goals and deadlines, break tasks into manageable steps, and use time management tools, like the Pomodoro Technique , to stay focused. By consistently applying these strategies, they successfully overcome procrastination and enhance their productivity.

Reducing Patient Wait Times Scenario:

A medical clinic has long wait times, leading to patient dissatisfaction and overworked staff.

Solution : The clinic’s management team conducts a thorough analysis of the appointment scheduling process and identifies bottlenecks. They implement a new appointment system, hire additional staff, and optimize the workflow to reduce wait times. As a result, patient satisfaction increases, and staff stress levels decrease.

Reducing Plastic Waste Scenario:

A local community is struggling with an excessive amount of plastic waste, causing environmental pollution and health concerns.

Solution : Community leaders organize a task force to address the issue. They implement a recycling program, educate residents about the environmental impact of plastic waste, and collaborate with local businesses to promote the use of eco-friendly packaging alternatives. These actions lead to a significant reduction in plastic waste and a cleaner, healthier community.

Conclusion : These five examples of problem-solving scenarios demonstrate how effective problem-solving strategies can lead to successful outcomes in various aspects of life. By learning from these scenarios, you can develop your problem-solving skills and become better equipped to face challenges in your personal and professional life. Remember to analyze situations carefully, identify the root causes, and implement solutions that address these issues for optimal results.

• See also: 4 Medical Role Play Scenarios: Prepare for the Real Thing
• See also: 3 Financial Advisor Role Play Scenarios: Practice Your Skills!
• See also: 3 Insurance Role Play Examples
• See also: 3 Workplace Scenarios for Role Play

Role Play: Improving Customer Service in a Retail Store

Objective : To practice effective problem-solving and communication skills in a retail setting by addressing customer service issues and finding solutions to improve customer satisfaction.

Scenario : A retail store is experiencing a decline in customer satisfaction, with clients complaining about slow service and unhelpful staff.

Characters :

• Store Manager
• Sales Associate
• Assistant Manager

Role Play Script:

Scene 1 : Store Manager’s Office Store Manager: (Addressing the Assistant Manager and Sales Associate) I’ve noticed that our customer satisfaction has been declining lately. We’ve received several complaints about slow service and unhelpful staff. We need to address these issues immediately. Any suggestions?

Sales Associate : I’ve observed that the checkout process can be quite slow, especially during peak hours. Maybe we can improve our system to make it more efficient?

Assistant Manager : I agree. We could also implement a new training program for our staff, focusing on customer service skills and techniques.

Scene 2 : Staff Training Session Store Manager: (Addressing the entire staff) We’re implementing a new training program to improve our customer service. This program will cover effective communication, problem-solving, and time management skills. We’ll also introduce an incentive system to reward those who provide exceptional service.

Scene 3 : Retail Floor Customer: (Approaching the Sales Associate) Excuse me, I can’t find the product I’m looking for. Can you help me?

Sales Associate : (Smiling) Of course! I’d be happy to help. What product are you looking for?

Customer : I need a specific brand of shampoo, but I can’t find it on the shelves.

Sales Associate : Let me check our inventory system to see if we have it in stock. (Checks inventory) I’m sorry, but it seems we’re currently out of stock. However, we’re expecting a new shipment within two days. I can take your contact information and let you know as soon as it arrives.

Customer : That would be great! Thank you for your help.

Scene 4 : Store Manager’s Office Assistant Manager: (Reporting to the Store Manager) Since we implemented the new training program and made changes to the checkout process, we’ve seen a significant improvement in customer satisfaction.

Store Manager : That’s excellent news! Let’s continue to monitor our progress and make any necessary adjustments to ensure we maintain this positive trend.

More Examples of Problem Solving Scenarios on the next page…

35 problem-solving techniques and methods for solving complex problems

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All teams and organizations encounter challenges as they grow. There are problems that might occur for teams when it comes to miscommunication or resolving business-critical issues . You may face challenges around growth , design , user engagement, and even team culture and happiness. In short, problem-solving techniques should be part of every team’s skillset.

Problem-solving methods are primarily designed to help a group or team through a process of first identifying problems and challenges , ideating possible solutions , and then evaluating the most suitable .

Finding effective solutions to complex problems isn’t easy, but by using the right process and techniques, you can help your team be more efficient in the process.

So how do you develop strategies that are engaging, and empower your team to solve problems effectively?

In this blog post, we share a series of problem-solving tools you can use in your next workshop or team meeting. You’ll also find some tips for facilitating the process and how to enable others to solve complex problems.

Let’s get started! 

How do you identify problems?

How do you identify the right solution.

• Tips for more effective problem-solving

Complete problem-solving methods

• Problem-solving techniques to identify and analyze problems
• Problem-solving techniques for developing solutions

Problem-solving warm-up activities

Closing activities for a problem-solving process.

Before you can move towards finding the right solution for a given problem, you first need to identify and define the problem you wish to solve. 

Here, you want to clearly articulate what the problem is and allow your group to do the same. Remember that everyone in a group is likely to have differing perspectives and alignment is necessary in order to help the group move forward. 

Identifying a problem accurately also requires that all members of a group are able to contribute their views in an open and safe manner. It can be scary for people to stand up and contribute, especially if the problems or challenges are emotive or personal in nature. Be sure to try and create a psychologically safe space for these kinds of discussions.

Remember that problem analysis and further discussion are also important. Not taking the time to fully analyze and discuss a challenge can result in the development of solutions that are not fit for purpose or do not address the underlying issue.

Successfully identifying and then analyzing a problem means facilitating a group through activities designed to help them clearly and honestly articulate their thoughts and produce usable insight.

With this data, you might then produce a problem statement that clearly describes the problem you wish to be addressed and also state the goal of any process you undertake to tackle this issue.  

Finding solutions is the end goal of any process. Complex organizational challenges can only be solved with an appropriate solution but discovering them requires using the right problem-solving tool.

After you’ve explored a problem and discussed ideas, you need to help a team discuss and choose the right solution. Consensus tools and methods such as those below help a group explore possible solutions before then voting for the best. They’re a great way to tap into the collective intelligence of the group for great results!

Remember that the process is often iterative. Great problem solvers often roadtest a viable solution in a measured way to see what works too. While you might not get the right solution on your first try, the methods below help teams land on the most likely to succeed solution while also holding space for improvement.

Every effective problem solving process begins with an agenda . A well-structured workshop is one of the best methods for successfully guiding a group from exploring a problem to implementing a solution.

In SessionLab, it’s easy to go from an idea to a complete agenda . Start by dragging and dropping your core problem solving activities into place . Add timings, breaks and necessary materials before sharing your agenda with your colleagues.

The resulting agenda will be your guide to an effective and productive problem solving session that will also help you stay organized on the day!

Tips for more effective problem solving

Problem-solving activities are only one part of the puzzle. While a great method can help unlock your team’s ability to solve problems, without a thoughtful approach and strong facilitation the solutions may not be fit for purpose.

Let’s take a look at some problem-solving tips you can apply to any process to help it be a success!

Clearly define the problem

Jumping straight to solutions can be tempting, though without first clearly articulating a problem, the solution might not be the right one. Many of the problem-solving activities below include sections where the problem is explored and clearly defined before moving on.

This is a vital part of the problem-solving process and taking the time to fully define an issue can save time and effort later. A clear definition helps identify irrelevant information and it also ensures that your team sets off on the right track.

Don’t jump to conclusions

It’s easy for groups to exhibit cognitive bias or have preconceived ideas about both problems and potential solutions. Be sure to back up any problem statements or potential solutions with facts, research, and adequate forethought.

The best techniques ask participants to be methodical and challenge preconceived notions. Make sure you give the group enough time and space to collect relevant information and consider the problem in a new way. By approaching the process with a clear, rational mindset, you’ll often find that better solutions are more forthcoming.  

Try different approaches  

Problems come in all shapes and sizes and so too should the methods you use to solve them. If you find that one approach isn’t yielding results and your team isn’t finding different solutions, try mixing it up. You’ll be surprised at how using a new creative activity can unblock your team and generate great solutions.

Don’t take it personally 

Depending on the nature of your team or organizational problems, it’s easy for conversations to get heated. While it’s good for participants to be engaged in the discussions, ensure that emotions don’t run too high and that blame isn’t thrown around while finding solutions.

You’re all in it together, and even if your team or area is seeing problems, that isn’t necessarily a disparagement of you personally. Using facilitation skills to manage group dynamics is one effective method of helping conversations be more constructive.

Get the right people in the room

Your problem-solving method is often only as effective as the group using it. Getting the right people on the job and managing the number of people present is important too!

If the group is too small, you may not get enough different perspectives to effectively solve a problem. If the group is too large, you can go round and round during the ideation stages.

Creating the right group makeup is also important in ensuring you have the necessary expertise and skillset to both identify and follow up on potential solutions. Carefully consider who to include at each stage to help ensure your problem-solving method is followed and positioned for success.

Document everything

The best solutions can take refinement, iteration, and reflection to come out. Get into a habit of documenting your process in order to keep all the learnings from the session and to allow ideas to mature and develop. Many of the methods below involve the creation of documents or shared resources. Be sure to keep and share these so everyone can benefit from the work done!

Bring a facilitator 

Facilitation is all about making group processes easier. With a subject as potentially emotive and important as problem-solving, having an impartial third party in the form of a facilitator can make all the difference in finding great solutions and keeping the process moving. Consider bringing a facilitator to your problem-solving session to get better results and generate meaningful solutions!

Develop your problem-solving skills

It takes time and practice to be an effective problem solver. While some roles or participants might more naturally gravitate towards problem-solving, it can take development and planning to help everyone create better solutions.

You might develop a training program, run a problem-solving workshop or simply ask your team to practice using the techniques below. Check out our post on problem-solving skills to see how you and your group can develop the right mental process and be more resilient to issues too!

Design a great agenda

Workshops are a great format for solving problems. With the right approach, you can focus a group and help them find the solutions to their own problems. But designing a process can be time-consuming and finding the right activities can be difficult.

Check out our workshop planning guide to level-up your agenda design and start running more effective workshops. Need inspiration? Check out templates designed by expert facilitators to help you kickstart your process!

In this section, we’ll look at in-depth problem-solving methods that provide a complete end-to-end process for developing effective solutions. These will help guide your team from the discovery and definition of a problem through to delivering the right solution.

If you’re looking for an all-encompassing method or problem-solving model, these processes are a great place to start. They’ll ask your team to challenge preconceived ideas and adopt a mindset for solving problems more effectively.

• Six Thinking Hats
• Lightning Decision Jam
• Problem Definition Process
• Discovery & Action Dialogue

Design Sprint 2.0

• Open Space Technology

1. Six Thinking Hats

Individual approaches to solving a problem can be very different based on what team or role an individual holds. It can be easy for existing biases or perspectives to find their way into the mix, or for internal politics to direct a conversation.

Six Thinking Hats is a classic method for identifying the problems that need to be solved and enables your team to consider them from different angles, whether that is by focusing on facts and data, creative solutions, or by considering why a particular solution might not work.

Like all problem-solving frameworks, Six Thinking Hats is effective at helping teams remove roadblocks from a conversation or discussion and come to terms with all the aspects necessary to solve complex problems.

2. Lightning Decision Jam

Featured courtesy of Jonathan Courtney of AJ&Smart Berlin, Lightning Decision Jam is one of those strategies that should be in every facilitation toolbox. Exploring problems and finding solutions is often creative in nature, though as with any creative process, there is the potential to lose focus and get lost.

Unstructured discussions might get you there in the end, but it’s much more effective to use a method that creates a clear process and team focus.

In Lightning Decision Jam, participants are invited to begin by writing challenges, concerns, or mistakes on post-its without discussing them before then being invited by the moderator to present them to the group.

From there, the team vote on which problems to solve and are guided through steps that will allow them to reframe those problems, create solutions and then decide what to execute on. 

By deciding the problems that need to be solved as a team before moving on, this group process is great for ensuring the whole team is aligned and can take ownership over the next stages. 

Lightning Decision Jam (LDJ)   #action   #decision making   #problem solving   #issue analysis   #innovation   #design   #remote-friendly   The problem with anything that requires creative thinking is that it’s easy to get lost—lose focus and fall into the trap of having useless, open-ended, unstructured discussions. Here’s the most effective solution I’ve found: Replace all open, unstructured discussion with a clear process. What to use this exercise for: Anything which requires a group of people to make decisions, solve problems or discuss challenges. It’s always good to frame an LDJ session with a broad topic, here are some examples: The conversion flow of our checkout Our internal design process How we organise events Keeping up with our competition Improving sales flow

3. Problem Definition Process

While problems can be complex, the problem-solving methods you use to identify and solve those problems can often be simple in design. 

By taking the time to truly identify and define a problem before asking the group to reframe the challenge as an opportunity, this method is a great way to enable change.

Begin by identifying a focus question and exploring the ways in which it manifests before splitting into five teams who will each consider the problem using a different method: escape, reversal, exaggeration, distortion or wishful. Teams develop a problem objective and create ideas in line with their method before then feeding them back to the group.

This method is great for enabling in-depth discussions while also creating space for finding creative solutions too!

Problem Definition   #problem solving   #idea generation   #creativity   #online   #remote-friendly   A problem solving technique to define a problem, challenge or opportunity and to generate ideas.

4. The 5 Whys 

Sometimes, a group needs to go further with their strategies and analyze the root cause at the heart of organizational issues. An RCA or root cause analysis is the process of identifying what is at the heart of business problems or recurring challenges. 

The 5 Whys is a simple and effective method of helping a group go find the root cause of any problem or challenge and conduct analysis that will deliver results. 

By beginning with the creation of a problem statement and going through five stages to refine it, The 5 Whys provides everything you need to truly discover the cause of an issue.

The 5 Whys   #hyperisland   #innovation   This simple and powerful method is useful for getting to the core of a problem or challenge. As the title suggests, the group defines a problems, then asks the question “why” five times, often using the resulting explanation as a starting point for creative problem solving.

5. World Cafe

World Cafe is a simple but powerful facilitation technique to help bigger groups to focus their energy and attention on solving complex problems.

World Cafe enables this approach by creating a relaxed atmosphere where participants are able to self-organize and explore topics relevant and important to them which are themed around a central problem-solving purpose. Create the right atmosphere by modeling your space after a cafe and after guiding the group through the method, let them take the lead!

Making problem-solving a part of your organization’s culture in the long term can be a difficult undertaking. More approachable formats like World Cafe can be especially effective in bringing people unfamiliar with workshops into the fold. 

World Cafe   #hyperisland   #innovation   #issue analysis   World Café is a simple yet powerful method, originated by Juanita Brown, for enabling meaningful conversations driven completely by participants and the topics that are relevant and important to them. Facilitators create a cafe-style space and provide simple guidelines. Participants then self-organize and explore a set of relevant topics or questions for conversation.

6. Discovery & Action Dialogue (DAD)

One of the best approaches is to create a safe space for a group to share and discover practices and behaviors that can help them find their own solutions.

With DAD, you can help a group choose which problems they wish to solve and which approaches they will take to do so. It’s great at helping remove resistance to change and can help get buy-in at every level too!

This process of enabling frontline ownership is great in ensuring follow-through and is one of the methods you will want in your toolbox as a facilitator.

Discovery & Action Dialogue (DAD)   #idea generation   #liberating structures   #action   #issue analysis   #remote-friendly   DADs make it easy for a group or community to discover practices and behaviors that enable some individuals (without access to special resources and facing the same constraints) to find better solutions than their peers to common problems. These are called positive deviant (PD) behaviors and practices. DADs make it possible for people in the group, unit, or community to discover by themselves these PD practices. DADs also create favorable conditions for stimulating participants’ creativity in spaces where they can feel safe to invent new and more effective practices. Resistance to change evaporates as participants are unleashed to choose freely which practices they will adopt or try and which problems they will tackle. DADs make it possible to achieve frontline ownership of solutions.

7. Design Sprint 2.0

Want to see how a team can solve big problems and move forward with prototyping and testing solutions in a few days? The Design Sprint 2.0 template from Jake Knapp, author of Sprint, is a complete agenda for a with proven results.

Developing the right agenda can involve difficult but necessary planning. Ensuring all the correct steps are followed can also be stressful or time-consuming depending on your level of experience.

Use this complete 4-day workshop template if you are finding there is no obvious solution to your challenge and want to focus your team around a specific problem that might require a shortcut to launching a minimum viable product or waiting for the organization-wide implementation of a solution.

8. Open space technology

Open space technology- developed by Harrison Owen – creates a space where large groups are invited to take ownership of their problem solving and lead individual sessions. Open space technology is a great format when you have a great deal of expertise and insight in the room and want to allow for different takes and approaches on a particular theme or problem you need to be solved.

Start by bringing your participants together to align around a central theme and focus their efforts. Explain the ground rules to help guide the problem-solving process and then invite members to identify any issue connecting to the central theme that they are interested in and are prepared to take responsibility for.

Once participants have decided on their approach to the core theme, they write their issue on a piece of paper, announce it to the group, pick a session time and place, and post the paper on the wall. As the wall fills up with sessions, the group is then invited to join the sessions that interest them the most and which they can contribute to, then you’re ready to begin!

Everyone joins the problem-solving group they’ve signed up to, record the discussion and if appropriate, findings can then be shared with the rest of the group afterward.

Open Space Technology   #action plan   #idea generation   #problem solving   #issue analysis   #large group   #online   #remote-friendly   Open Space is a methodology for large groups to create their agenda discerning important topics for discussion, suitable for conferences, community gatherings and whole system facilitation

Techniques to identify and analyze problems

Using a problem-solving method to help a team identify and analyze a problem can be a quick and effective addition to any workshop or meeting.

While further actions are always necessary, you can generate momentum and alignment easily, and these activities are a great place to get started.

We’ve put together this list of techniques to help you and your team with problem identification, analysis, and discussion that sets the foundation for developing effective solutions.

Let’s take a look!

• The Creativity Dice
• Fishbone Analysis
• Problem Tree
• SWOT Analysis
• Agreement-Certainty Matrix
• The Journalistic Six
• LEGO Challenge
• What, So What, Now What?
• Journalists

Individual and group perspectives are incredibly important, but what happens if people are set in their minds and need a change of perspective in order to approach a problem more effectively?

Flip It is a method we love because it is both simple to understand and run, and allows groups to understand how their perspectives and biases are formed. 

Participants in Flip It are first invited to consider concerns, issues, or problems from a perspective of fear and write them on a flip chart. Then, the group is asked to consider those same issues from a perspective of hope and flip their understanding.  

No problem and solution is free from existing bias and by changing perspectives with Flip It, you can then develop a problem solving model quickly and effectively.

Flip It!   #gamestorming   #problem solving   #action   Often, a change in a problem or situation comes simply from a change in our perspectives. Flip It! is a quick game designed to show players that perspectives are made, not born.

10. The Creativity Dice

One of the most useful problem solving skills you can teach your team is of approaching challenges with creativity, flexibility, and openness. Games like The Creativity Dice allow teams to overcome the potential hurdle of too much linear thinking and approach the process with a sense of fun and speed. 

In The Creativity Dice, participants are organized around a topic and roll a dice to determine what they will work on for a period of 3 minutes at a time. They might roll a 3 and work on investigating factual information on the chosen topic. They might roll a 1 and work on identifying the specific goals, standards, or criteria for the session.

Encouraging rapid work and iteration while asking participants to be flexible are great skills to cultivate. Having a stage for idea incubation in this game is also important. Moments of pause can help ensure the ideas that are put forward are the most suitable. 

The Creativity Dice   #creativity   #problem solving   #thiagi   #issue analysis   Too much linear thinking is hazardous to creative problem solving. To be creative, you should approach the problem (or the opportunity) from different points of view. You should leave a thought hanging in mid-air and move to another. This skipping around prevents premature closure and lets your brain incubate one line of thought while you consciously pursue another.

11. Fishbone Analysis

Organizational or team challenges are rarely simple, and it’s important to remember that one problem can be an indication of something that goes deeper and may require further consideration to be solved.

Fishbone Analysis helps groups to dig deeper and understand the origins of a problem. It’s a great example of a root cause analysis method that is simple for everyone on a team to get their head around. 

Participants in this activity are asked to annotate a diagram of a fish, first adding the problem or issue to be worked on at the head of a fish before then brainstorming the root causes of the problem and adding them as bones on the fish. 

Using abstractions such as a diagram of a fish can really help a team break out of their regular thinking and develop a creative approach.

Fishbone Analysis   #problem solving   ##root cause analysis   #decision making   #online facilitation   A process to help identify and understand the origins of problems, issues or observations.

12. Problem Tree 

Encouraging visual thinking can be an essential part of many strategies. By simply reframing and clarifying problems, a group can move towards developing a problem solving model that works for them. 

In Problem Tree, groups are asked to first brainstorm a list of problems – these can be design problems, team problems or larger business problems – and then organize them into a hierarchy. The hierarchy could be from most important to least important or abstract to practical, though the key thing with problem solving games that involve this aspect is that your group has some way of managing and sorting all the issues that are raised.

Once you have a list of problems that need to be solved and have organized them accordingly, you’re then well-positioned for the next problem solving steps.

Problem tree   #define intentions   #create   #design   #issue analysis   A problem tree is a tool to clarify the hierarchy of problems addressed by the team within a design project; it represents high level problems or related sublevel problems.

13. SWOT Analysis

Chances are you’ve heard of the SWOT Analysis before. This problem-solving method focuses on identifying strengths, weaknesses, opportunities, and threats is a tried and tested method for both individuals and teams.

Start by creating a desired end state or outcome and bare this in mind – any process solving model is made more effective by knowing what you are moving towards. Create a quadrant made up of the four categories of a SWOT analysis and ask participants to generate ideas based on each of those quadrants.

Once you have those ideas assembled in their quadrants, cluster them together based on their affinity with other ideas. These clusters are then used to facilitate group conversations and move things forward. 

SWOT analysis   #gamestorming   #problem solving   #action   #meeting facilitation   The SWOT Analysis is a long-standing technique of looking at what we have, with respect to the desired end state, as well as what we could improve on. It gives us an opportunity to gauge approaching opportunities and dangers, and assess the seriousness of the conditions that affect our future. When we understand those conditions, we can influence what comes next.

14. Agreement-Certainty Matrix

Not every problem-solving approach is right for every challenge, and deciding on the right method for the challenge at hand is a key part of being an effective team.

The Agreement Certainty matrix helps teams align on the nature of the challenges facing them. By sorting problems from simple to chaotic, your team can understand what methods are suitable for each problem and what they can do to ensure effective results. 

If you are already using Liberating Structures techniques as part of your problem-solving strategy, the Agreement-Certainty Matrix can be an invaluable addition to your process. We’ve found it particularly if you are having issues with recurring problems in your organization and want to go deeper in understanding the root cause. 

Agreement-Certainty Matrix   #issue analysis   #liberating structures   #problem solving   You can help individuals or groups avoid the frequent mistake of trying to solve a problem with methods that are not adapted to the nature of their challenge. The combination of two questions makes it possible to easily sort challenges into four categories: simple, complicated, complex , and chaotic .  A problem is simple when it can be solved reliably with practices that are easy to duplicate.  It is complicated when experts are required to devise a sophisticated solution that will yield the desired results predictably.  A problem is complex when there are several valid ways to proceed but outcomes are not predictable in detail.  Chaotic is when the context is too turbulent to identify a path forward.  A loose analogy may be used to describe these differences: simple is like following a recipe, complicated like sending a rocket to the moon, complex like raising a child, and chaotic is like the game “Pin the Tail on the Donkey.”  The Liberating Structures Matching Matrix in Chapter 5 can be used as the first step to clarify the nature of a challenge and avoid the mismatches between problems and solutions that are frequently at the root of chronic, recurring problems.

Organizing and charting a team’s progress can be important in ensuring its success. SQUID (Sequential Question and Insight Diagram) is a great model that allows a team to effectively switch between giving questions and answers and develop the skills they need to stay on track throughout the process. 

Begin with two different colored sticky notes – one for questions and one for answers – and with your central topic (the head of the squid) on the board. Ask the group to first come up with a series of questions connected to their best guess of how to approach the topic. Ask the group to come up with answers to those questions, fix them to the board and connect them with a line. After some discussion, go back to question mode by responding to the generated answers or other points on the board.

It’s rewarding to see a diagram grow throughout the exercise, and a completed SQUID can provide a visual resource for future effort and as an example for other teams.

SQUID   #gamestorming   #project planning   #issue analysis   #problem solving   When exploring an information space, it’s important for a group to know where they are at any given time. By using SQUID, a group charts out the territory as they go and can navigate accordingly. SQUID stands for Sequential Question and Insight Diagram.

16. Speed Boat

To continue with our nautical theme, Speed Boat is a short and sweet activity that can help a team quickly identify what employees, clients or service users might have a problem with and analyze what might be standing in the way of achieving a solution.

Methods that allow for a group to make observations, have insights and obtain those eureka moments quickly are invaluable when trying to solve complex problems.

In Speed Boat, the approach is to first consider what anchors and challenges might be holding an organization (or boat) back. Bonus points if you are able to identify any sharks in the water and develop ideas that can also deal with competitors!   

Speed Boat   #gamestorming   #problem solving   #action   Speedboat is a short and sweet way to identify what your employees or clients don’t like about your product/service or what’s standing in the way of a desired goal.

17. The Journalistic Six

Some of the most effective ways of solving problems is by encouraging teams to be more inclusive and diverse in their thinking.

Based on the six key questions journalism students are taught to answer in articles and news stories, The Journalistic Six helps create teams to see the whole picture. By using who, what, when, where, why, and how to facilitate the conversation and encourage creative thinking, your team can make sure that the problem identification and problem analysis stages of the are covered exhaustively and thoughtfully. Reporter’s notebook and dictaphone optional.

The Journalistic Six – Who What When Where Why How   #idea generation   #issue analysis   #problem solving   #online   #creative thinking   #remote-friendly   A questioning method for generating, explaining, investigating ideas.

18. LEGO Challenge

Now for an activity that is a little out of the (toy) box. LEGO Serious Play is a facilitation methodology that can be used to improve creative thinking and problem-solving skills. 

The LEGO Challenge includes giving each member of the team an assignment that is hidden from the rest of the group while they create a structure without speaking.

What the LEGO challenge brings to the table is a fun working example of working with stakeholders who might not be on the same page to solve problems. Also, it’s LEGO! Who doesn’t love LEGO! 

LEGO Challenge   #hyperisland   #team   A team-building activity in which groups must work together to build a structure out of LEGO, but each individual has a secret “assignment” which makes the collaborative process more challenging. It emphasizes group communication, leadership dynamics, conflict, cooperation, patience and problem solving strategy.

19. What, So What, Now What?

If not carefully managed, the problem identification and problem analysis stages of the problem-solving process can actually create more problems and misunderstandings.

The What, So What, Now What? problem-solving activity is designed to help collect insights and move forward while also eliminating the possibility of disagreement when it comes to identifying, clarifying, and analyzing organizational or work problems. 

Facilitation is all about bringing groups together so that might work on a shared goal and the best problem-solving strategies ensure that teams are aligned in purpose, if not initially in opinion or insight.

Throughout the three steps of this game, you give everyone on a team to reflect on a problem by asking what happened, why it is important, and what actions should then be taken. 

This can be a great activity for bringing our individual perceptions about a problem or challenge and contextualizing it in a larger group setting. This is one of the most important problem-solving skills you can bring to your organization.

W³ – What, So What, Now What?   #issue analysis   #innovation   #liberating structures   You can help groups reflect on a shared experience in a way that builds understanding and spurs coordinated action while avoiding unproductive conflict. It is possible for every voice to be heard while simultaneously sifting for insights and shaping new direction. Progressing in stages makes this practical—from collecting facts about What Happened to making sense of these facts with So What and finally to what actions logically follow with Now What . The shared progression eliminates most of the misunderstandings that otherwise fuel disagreements about what to do. Voila!

20. Journalists  

Problem analysis can be one of the most important and decisive stages of all problem-solving tools. Sometimes, a team can become bogged down in the details and are unable to move forward.

Journalists is an activity that can avoid a group from getting stuck in the problem identification or problem analysis stages of the process.

In Journalists, the group is invited to draft the front page of a fictional newspaper and figure out what stories deserve to be on the cover and what headlines those stories will have. By reframing how your problems and challenges are approached, you can help a team move productively through the process and be better prepared for the steps to follow.

Journalists   #vision   #big picture   #issue analysis   #remote-friendly   This is an exercise to use when the group gets stuck in details and struggles to see the big picture. Also good for defining a vision.

Problem-solving techniques for developing solutions 

The success of any problem-solving process can be measured by the solutions it produces. After you’ve defined the issue, explored existing ideas, and ideated, it’s time to narrow down to the correct solution.

Use these problem-solving techniques when you want to help your team find consensus, compare possible solutions, and move towards taking action on a particular problem.

• Improved Solutions
• Four-Step Sketch
• 15% Solutions
• How-Now-Wow matrix
• Impact Effort Matrix

21. Mindspin  

Brainstorming is part of the bread and butter of the problem-solving process and all problem-solving strategies benefit from getting ideas out and challenging a team to generate solutions quickly. 

With Mindspin, participants are encouraged not only to generate ideas but to do so under time constraints and by slamming down cards and passing them on. By doing multiple rounds, your team can begin with a free generation of possible solutions before moving on to developing those solutions and encouraging further ideation. 

This is one of our favorite problem-solving activities and can be great for keeping the energy up throughout the workshop. Remember the importance of helping people become engaged in the process – energizing problem-solving techniques like Mindspin can help ensure your team stays engaged and happy, even when the problems they’re coming together to solve are complex. 

MindSpin   #teampedia   #idea generation   #problem solving   #action   A fast and loud method to enhance brainstorming within a team. Since this activity has more than round ideas that are repetitive can be ruled out leaving more creative and innovative answers to the challenge.

22. Improved Solutions

After a team has successfully identified a problem and come up with a few solutions, it can be tempting to call the work of the problem-solving process complete. That said, the first solution is not necessarily the best, and by including a further review and reflection activity into your problem-solving model, you can ensure your group reaches the best possible result. 

One of a number of problem-solving games from Thiagi Group, Improved Solutions helps you go the extra mile and develop suggested solutions with close consideration and peer review. By supporting the discussion of several problems at once and by shifting team roles throughout, this problem-solving technique is a dynamic way of finding the best solution. 

Improved Solutions   #creativity   #thiagi   #problem solving   #action   #team   You can improve any solution by objectively reviewing its strengths and weaknesses and making suitable adjustments. In this creativity framegame, you improve the solutions to several problems. To maintain objective detachment, you deal with a different problem during each of six rounds and assume different roles (problem owner, consultant, basher, booster, enhancer, and evaluator) during each round. At the conclusion of the activity, each player ends up with two solutions to her problem.

23. Four Step Sketch

Creative thinking and visual ideation does not need to be confined to the opening stages of your problem-solving strategies. Exercises that include sketching and prototyping on paper can be effective at the solution finding and development stage of the process, and can be great for keeping a team engaged. 

By going from simple notes to a crazy 8s round that involves rapidly sketching 8 variations on their ideas before then producing a final solution sketch, the group is able to iterate quickly and visually. Problem-solving techniques like Four-Step Sketch are great if you have a group of different thinkers and want to change things up from a more textual or discussion-based approach.

Four-Step Sketch   #design sprint   #innovation   #idea generation   #remote-friendly   The four-step sketch is an exercise that helps people to create well-formed concepts through a structured process that includes: Review key information Start design work on paper,  Consider multiple variations , Create a detailed solution . This exercise is preceded by a set of other activities allowing the group to clarify the challenge they want to solve. See how the Four Step Sketch exercise fits into a Design Sprint

24. 15% Solutions

Some problems are simpler than others and with the right problem-solving activities, you can empower people to take immediate actions that can help create organizational change. 

Part of the liberating structures toolkit, 15% solutions is a problem-solving technique that focuses on finding and implementing solutions quickly. A process of iterating and making small changes quickly can help generate momentum and an appetite for solving complex problems.

Problem-solving strategies can live and die on whether people are onboard. Getting some quick wins is a great way of getting people behind the process.   

It can be extremely empowering for a team to realize that problem-solving techniques can be deployed quickly and easily and delineate between things they can positively impact and those things they cannot change. 

15% Solutions   #action   #liberating structures   #remote-friendly   You can reveal the actions, however small, that everyone can do immediately. At a minimum, these will create momentum, and that may make a BIG difference.  15% Solutions show that there is no reason to wait around, feel powerless, or fearful. They help people pick it up a level. They get individuals and the group to focus on what is within their discretion instead of what they cannot change.  With a very simple question, you can flip the conversation to what can be done and find solutions to big problems that are often distributed widely in places not known in advance. Shifting a few grains of sand may trigger a landslide and change the whole landscape.

25. How-Now-Wow Matrix

The problem-solving process is often creative, as complex problems usually require a change of thinking and creative response in order to find the best solutions. While it’s common for the first stages to encourage creative thinking, groups can often gravitate to familiar solutions when it comes to the end of the process. 

When selecting solutions, you don’t want to lose your creative energy! The How-Now-Wow Matrix from Gamestorming is a great problem-solving activity that enables a group to stay creative and think out of the box when it comes to selecting the right solution for a given problem.

Problem-solving techniques that encourage creative thinking and the ideation and selection of new solutions can be the most effective in organisational change. Give the How-Now-Wow Matrix a go, and not just for how pleasant it is to say out loud. 

How-Now-Wow Matrix   #gamestorming   #idea generation   #remote-friendly   When people want to develop new ideas, they most often think out of the box in the brainstorming or divergent phase. However, when it comes to convergence, people often end up picking ideas that are most familiar to them. This is called a ‘creative paradox’ or a ‘creadox’. The How-Now-Wow matrix is an idea selection tool that breaks the creadox by forcing people to weigh each idea on 2 parameters.

26. Impact and Effort Matrix

All problem-solving techniques hope to not only find solutions to a given problem or challenge but to find the best solution. When it comes to finding a solution, groups are invited to put on their decision-making hats and really think about how a proposed idea would work in practice. 

The Impact and Effort Matrix is one of the problem-solving techniques that fall into this camp, empowering participants to first generate ideas and then categorize them into a 2×2 matrix based on impact and effort.

Activities that invite critical thinking while remaining simple are invaluable. Use the Impact and Effort Matrix to move from ideation and towards evaluating potential solutions before then committing to them. 

Impact and Effort Matrix   #gamestorming   #decision making   #action   #remote-friendly   In this decision-making exercise, possible actions are mapped based on two factors: effort required to implement and potential impact. Categorizing ideas along these lines is a useful technique in decision making, as it obliges contributors to balance and evaluate suggested actions before committing to them.

27. Dotmocracy

If you’ve followed each of the problem-solving steps with your group successfully, you should move towards the end of your process with heaps of possible solutions developed with a specific problem in mind. But how do you help a group go from ideation to putting a solution into action? 

Dotmocracy – or Dot Voting -is a tried and tested method of helping a team in the problem-solving process make decisions and put actions in place with a degree of oversight and consensus. 

One of the problem-solving techniques that should be in every facilitator’s toolbox, Dot Voting is fast and effective and can help identify the most popular and best solutions and help bring a group to a decision effectively. 

Dotmocracy   #action   #decision making   #group prioritization   #hyperisland   #remote-friendly   Dotmocracy is a simple method for group prioritization or decision-making. It is not an activity on its own, but a method to use in processes where prioritization or decision-making is the aim. The method supports a group to quickly see which options are most popular or relevant. The options or ideas are written on post-its and stuck up on a wall for the whole group to see. Each person votes for the options they think are the strongest, and that information is used to inform a decision.

All facilitators know that warm-ups and icebreakers are useful for any workshop or group process. Problem-solving workshops are no different.

Use these problem-solving techniques to warm up a group and prepare them for the rest of the process. Activating your group by tapping into some of the top problem-solving skills can be one of the best ways to see great outcomes from your session.

• Check-in/Check-out
• Doodling Together
• Show and Tell
• Constellations
• Draw a Tree

28. Check-in / Check-out

Solid processes are planned from beginning to end, and the best facilitators know that setting the tone and establishing a safe, open environment can be integral to a successful problem-solving process.

Check-in / Check-out is a great way to begin and/or bookend a problem-solving workshop. Checking in to a session emphasizes that everyone will be seen, heard, and expected to contribute. 

If you are running a series of meetings, setting a consistent pattern of checking in and checking out can really help your team get into a groove. We recommend this opening-closing activity for small to medium-sized groups though it can work with large groups if they’re disciplined!

Check-in / Check-out   #team   #opening   #closing   #hyperisland   #remote-friendly   Either checking-in or checking-out is a simple way for a team to open or close a process, symbolically and in a collaborative way. Checking-in/out invites each member in a group to be present, seen and heard, and to express a reflection or a feeling. Checking-in emphasizes presence, focus and group commitment; checking-out emphasizes reflection and symbolic closure.

29. Doodling Together  

Thinking creatively and not being afraid to make suggestions are important problem-solving skills for any group or team, and warming up by encouraging these behaviors is a great way to start. 

Doodling Together is one of our favorite creative ice breaker games – it’s quick, effective, and fun and can make all following problem-solving steps easier by encouraging a group to collaborate visually. By passing cards and adding additional items as they go, the workshop group gets into a groove of co-creation and idea development that is crucial to finding solutions to problems. 

Doodling Together   #collaboration   #creativity   #teamwork   #fun   #team   #visual methods   #energiser   #icebreaker   #remote-friendly   Create wild, weird and often funny postcards together & establish a group’s creative confidence.

30. Show and Tell

You might remember some version of Show and Tell from being a kid in school and it’s a great problem-solving activity to kick off a session.

Asking participants to prepare a little something before a workshop by bringing an object for show and tell can help them warm up before the session has even begun! Games that include a physical object can also help encourage early engagement before moving onto more big-picture thinking.

By asking your participants to tell stories about why they chose to bring a particular item to the group, you can help teams see things from new perspectives and see both differences and similarities in the way they approach a topic. Great groundwork for approaching a problem-solving process as a team! 

Show and Tell   #gamestorming   #action   #opening   #meeting facilitation   Show and Tell taps into the power of metaphors to reveal players’ underlying assumptions and associations around a topic The aim of the game is to get a deeper understanding of stakeholders’ perspectives on anything—a new project, an organizational restructuring, a shift in the company’s vision or team dynamic.

31. Constellations

Who doesn’t love stars? Constellations is a great warm-up activity for any workshop as it gets people up off their feet, energized, and ready to engage in new ways with established topics. It’s also great for showing existing beliefs, biases, and patterns that can come into play as part of your session.

Using warm-up games that help build trust and connection while also allowing for non-verbal responses can be great for easing people into the problem-solving process and encouraging engagement from everyone in the group. Constellations is great in large spaces that allow for movement and is definitely a practical exercise to allow the group to see patterns that are otherwise invisible. 

Constellations   #trust   #connection   #opening   #coaching   #patterns   #system   Individuals express their response to a statement or idea by standing closer or further from a central object. Used with teams to reveal system, hidden patterns, perspectives.

32. Draw a Tree

Problem-solving games that help raise group awareness through a central, unifying metaphor can be effective ways to warm-up a group in any problem-solving model.

Draw a Tree is a simple warm-up activity you can use in any group and which can provide a quick jolt of energy. Start by asking your participants to draw a tree in just 45 seconds – they can choose whether it will be abstract or realistic. 

Once the timer is up, ask the group how many people included the roots of the tree and use this as a means to discuss how we can ignore important parts of any system simply because they are not visible.

All problem-solving strategies are made more effective by thinking of problems critically and by exposing things that may not normally come to light. Warm-up games like Draw a Tree are great in that they quickly demonstrate some key problem-solving skills in an accessible and effective way.

Draw a Tree   #thiagi   #opening   #perspectives   #remote-friendly   With this game you can raise awarness about being more mindful, and aware of the environment we live in.

Each step of the problem-solving workshop benefits from an intelligent deployment of activities, games, and techniques. Bringing your session to an effective close helps ensure that solutions are followed through on and that you also celebrate what has been achieved.

Here are some problem-solving activities you can use to effectively close a workshop or meeting and ensure the great work you’ve done can continue afterward.

• One Breath Feedback
• Who What When Matrix
• Response Cards

How do I conclude a problem-solving process?

All good things must come to an end. With the bulk of the work done, it can be tempting to conclude your workshop swiftly and without a moment to debrief and align. This can be problematic in that it doesn’t allow your team to fully process the results or reflect on the process.

At the end of an effective session, your team will have gone through a process that, while productive, can be exhausting. It’s important to give your group a moment to take a breath, ensure that they are clear on future actions, and provide short feedback before leaving the space. 

The primary purpose of any problem-solving method is to generate solutions and then implement them. Be sure to take the opportunity to ensure everyone is aligned and ready to effectively implement the solutions you produced in the workshop.

Remember that every process can be improved and by giving a short moment to collect feedback in the session, you can further refine your problem-solving methods and see further success in the future too.

33. One Breath Feedback

Maintaining attention and focus during the closing stages of a problem-solving workshop can be tricky and so being concise when giving feedback can be important. It’s easy to incur “death by feedback” should some team members go on for too long sharing their perspectives in a quick feedback round. 

One Breath Feedback is a great closing activity for workshops. You give everyone an opportunity to provide feedback on what they’ve done but only in the space of a single breath. This keeps feedback short and to the point and means that everyone is encouraged to provide the most important piece of feedback to them. 

One breath feedback   #closing   #feedback   #action   This is a feedback round in just one breath that excels in maintaining attention: each participants is able to speak during just one breath … for most people that’s around 20 to 25 seconds … unless of course you’ve been a deep sea diver in which case you’ll be able to do it for longer.

34. Who What When Matrix 

Matrices feature as part of many effective problem-solving strategies and with good reason. They are easily recognizable, simple to use, and generate results.

The Who What When Matrix is a great tool to use when closing your problem-solving session by attributing a who, what and when to the actions and solutions you have decided upon. The resulting matrix is a simple, easy-to-follow way of ensuring your team can move forward. 

Great solutions can’t be enacted without action and ownership. Your problem-solving process should include a stage for allocating tasks to individuals or teams and creating a realistic timeframe for those solutions to be implemented or checked out. Use this method to keep the solution implementation process clear and simple for all involved. 

Who/What/When Matrix   #gamestorming   #action   #project planning   With Who/What/When matrix, you can connect people with clear actions they have defined and have committed to.

35. Response cards

Group discussion can comprise the bulk of most problem-solving activities and by the end of the process, you might find that your team is talked out! 

Providing a means for your team to give feedback with short written notes can ensure everyone is head and can contribute without the need to stand up and talk. Depending on the needs of the group, giving an alternative can help ensure everyone can contribute to your problem-solving model in the way that makes the most sense for them.

Response Cards is a great way to close a workshop if you are looking for a gentle warm-down and want to get some swift discussion around some of the feedback that is raised. 

Response Cards   #debriefing   #closing   #structured sharing   #questions and answers   #thiagi   #action   It can be hard to involve everyone during a closing of a session. Some might stay in the background or get unheard because of louder participants. However, with the use of Response Cards, everyone will be involved in providing feedback or clarify questions at the end of a session.

Save time and effort discovering the right solutions

A structured problem solving process is a surefire way of solving tough problems, discovering creative solutions and driving organizational change. But how can you design for successful outcomes?

With SessionLab, it’s easy to design engaging workshops that deliver results. Drag, drop and reorder blocks  to build your agenda. When you make changes or update your agenda, your session  timing   adjusts automatically , saving you time on manual adjustments.

Collaborating with stakeholders or clients? Share your agenda with a single click and collaborate in real-time. No more sending documents back and forth over email.

Explore  how to use SessionLab  to design effective problem solving workshops or  watch this five minute video  to see the planner in action!

Over to you

The problem-solving process can often be as complicated and multifaceted as the problems they are set-up to solve. With the right problem-solving techniques and a mix of creative exercises designed to guide discussion and generate purposeful ideas, we hope we’ve given you the tools to find the best solutions as simply and easily as possible.

Is there a problem-solving technique that you are missing here? Do you have a favorite activity or method you use when facilitating? Let us know in the comments below, we’d love to hear from you! 

thank you very much for these excellent techniques

Certainly wonderful article, very detailed. Shared!

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Team Building Exercises – Problem Solving and Decision Making

Fun ways to turn problems into opportunities.

By the Mind Tools Content Team

Whether there's a complex project looming or your team members just want to get better at dealing with day-to-day issues, your people can achieve much more when they solve problems and make decisions together.

By developing their problem-solving skills, you can improve their ability to get to the bottom of complex situations. And by refining their decision-making skills, you can help them work together maturely, use different thinking styles, and commit collectively to decisions.

In this article, we'll look at three team-building exercises that you can use to improve problem solving and decision making in a new or established team.

Exercises to Build Decision-Making and Problem-Solving Skills

Use the following exercises to help your team members solve problems and make decisions together more effectively.

Exercise 1: Lost at Sea*

In this activity, participants must pretend that they've been shipwrecked and are stranded in a lifeboat. Each team has a box of matches, and a number of items that they've salvaged from the sinking ship. Members must agree which items are most important for their survival.

Download and print our team-building exercises worksheet to help you with this exercise.

This activity builds problem-solving skills as team members analyze information, negotiate and cooperate with one another. It also encourages them to listen and to think about the way they make decisions.

What You'll Need

• Up to five people in each group.
• A large, private room.
• A "lost at sea" ranking chart for each team member. This should comprise six columns. The first simply lists each item (see below). The second is empty so that each team member can rank the items. The third is for group rankings. The fourth is for the "correct" rankings, which are revealed at the end of the exercise. And the fifth and sixth are for the team to enter the difference between their individual and correct score, and the team and correct rankings, respectively.
• The items to be ranked are: a mosquito net, a can of petrol, a water container, a shaving mirror, a sextant, emergency rations, a sea chart, a floating seat or cushion, a rope, some chocolate bars, a waterproof sheet, a fishing rod, shark repellent, a bottle of rum, and a VHF radio. These can be listed in the ranking chart or displayed on a whiteboard, or both.
• The experience can be made more fun by having some lost-at-sea props in the room.

Flexible, but normally between 25 and 40 minutes.

Instructions

• Divide participants into their teams, and provide everyone with a ranking sheet.
• Ask team members to take 10 minutes on their own to rank the items in order of importance. They should do this in the second column of their sheet.
• Give the teams a further 10 minutes to confer and decide on their group rankings. Once agreed, they should list them in the third column of their sheets.
• Ask each group to compare their individual rankings with their collective ones, and consider why any scores differ. Did anyone change their mind about their own rankings during the team discussions? How much were people influenced by the group conversation?
• Now read out the "correct" order, collated by the experts at the US Coast Guard (from most to least important): - Shaving mirror. (One of your most powerful tools, because you can use it to signal your location by reflecting the sun.) - Can of petrol. (Again, potentially vital for signaling as petrol floats on water and can be lit by your matches.) - Water container. (Essential for collecting water to restore your lost fluids.) -Emergency rations. (Valuable for basic food intake.) - Plastic sheet. (Could be used for shelter, or to collect rainwater.) -Chocolate bars. (A handy food supply.) - Fishing rod. (Potentially useful, but there is no guarantee that you're able to catch fish. Could also feasibly double as a tent pole.) - Rope. (Handy for tying equipment together, but not necessarily vital for survival.) - Floating seat or cushion. (Useful as a life preserver.) - Shark repellent. (Potentially important when in the water.) - Bottle of rum. (Could be useful as an antiseptic for treating injuries, but will only dehydrate you if you drink it.) - Radio. (Chances are that you're out of range of any signal, anyway.) - Sea chart. (Worthless without navigational equipment.) - Mosquito net. (Assuming that you've been shipwrecked in the Atlantic, where there are no mosquitoes, this is pretty much useless.) - Sextant. (Impractical without relevant tables or a chronometer.)

Advice for the Facilitator

The ideal scenario is for teams to arrive at a consensus decision where everyone's opinion is heard. However, that doesn't always happen naturally: assertive people tend to get the most attention. Less forthright team members can often feel intimidated and don't always speak up, particularly when their ideas are different from the popular view. Where discussions are one-sided, draw quieter people in so that everyone is involved, but explain why you're doing this, so that people learn from it.

You can use the Stepladder Technique when team discussion is unbalanced. Here, ask each team member to think about the problem individually and, one at a time, introduce new ideas to an appointed group leader – without knowing what ideas have already been discussed. After the first two people present their ideas, they discuss them together. Then the leader adds a third person, who presents his or her ideas before hearing the previous input. This cycle of presentation and discussion continues until the whole team has had a chance to voice their opinions.

After everyone has finished the exercise, invite your teams to evaluate the process to draw out their experiences. For example, ask them what the main differences between individual, team and official rankings were, and why. This will provoke discussion about how teams arrive at decisions, which will make people think about the skills they must use in future team scenarios, such as listening , negotiating and decision-making skills, as well as creativity skills for thinking "outside the box."

A common issue that arises in team decision making is groupthink . This can happen when a group places a desire for mutual harmony above a desire to reach the right decision, which prevents people from fully exploring alternative solutions.

If there are frequent unanimous decisions in any of your exercises, groupthink may be an issue. Suggest that teams investigate new ways to encourage members to discuss their views, or to share them anonymously.

Exercise 2: The Great Egg Drop*

In this classic (though sometimes messy!) game, teams must work together to build a container to protect an egg, which is dropped from a height. Before the egg drop, groups must deliver presentations on their solutions, how they arrived at them, and why they believe they will succeed.

This fun game develops problem-solving and decision-making skills. Team members have to choose the best course of action through negotiation and creative thinking.

• Ideally at least six people in each team.
• Raw eggs – one for each group, plus some reserves in case of accidents!
• Materials for creating the packaging, such as cardboard, tape, elastic bands, plastic bottles, plastic bags, straws, and scissors.
• Aprons to protect clothes, paper towels for cleaning up, and paper table cloths, if necessary.
• Somewhere – ideally outside – that you can drop the eggs from. (If there is nowhere appropriate, you could use a step ladder or equivalent.)
• Around 15 to 30 minutes to create the packages.
• Approximately 15 minutes to prepare a one-minute presentation.
• Enough time for the presentations and feedback (this will depend on the number of teams).
• Time to demonstrate the egg "flight."
• Put people into teams, and ask each to build a package that can protect an egg dropped from a specified height (say, two-and-a-half meters) with the provided materials.
• Each team must agree on a nominated speaker, or speakers, for their presentation.
• Once all teams have presented, they must drop their eggs, assess whether the eggs have survived intact, and discuss what they have learned.

When teams are making their decisions, the more good options they consider, the more effective their final decision is likely to be. Encourage your groups to look at the situation from different angles, so that they make the best decision possible. If people are struggling, get them to brainstorm – this is probably the most popular method of generating ideas within a team.

Ask the teams to explore how they arrived at their decisions, to get them thinking about how to improve this process in the future. You can ask them questions such as:

• Did the groups take a vote, or were members swayed by one dominant individual?
• How did the teams decide to divide up responsibilities? Was it based on people's expertise or experience?
• Did everyone do the job they volunteered for?
• Was there a person who assumed the role of "leader"?
• How did team members create and deliver the presentation, and was this an individual or group effort?

Exercise 3: Create Your Own*

In this exercise, teams must create their own, brand new, problem-solving activity.

This game encourages participants to think about the problem-solving process. It builds skills such as creativity, negotiation and decision making, as well as communication and time management. After the activity, teams should be better equipped to work together, and to think on their feet.

• Ideally four or five people in each team.
• Paper, pens and flip charts.

Around one hour.

• As the participants arrive, you announce that, rather than spending an hour on a problem-solving team-building activity, they must design an original one of their own.
• Divide participants into teams and tell them that they have to create a new problem-solving team-building activity that will work well in their organization. The activity must not be one that they have already participated in or heard of.
• After an hour, each team must present their new activity to everyone else, and outline its key benefits.

There are four basic steps in problem solving : defining the problem, generating solutions, evaluating and selecting solutions, and implementing solutions. Help your team to think creatively at each stage by getting them to consider a wide range of options. If ideas run dry, introduce an alternative brainstorming technique, such as brainwriting . This allows your people to develop one others' ideas, while everyone has an equal chance to contribute.

After the presentations, encourage teams to discuss the different decision-making processes they followed. You might ask them how they communicated and managed their time . Another question could be about how they kept their discussion focused. And to round up, you might ask them whether they would have changed their approach after hearing the other teams' presentations.

Successful decision making and problem solving are at the heart of all effective teams. While teams are ultimately led by their managers, the most effective ones foster these skills at all levels.

The exercises in this article show how you can encourage teams to develop their creative thinking, leadership , and communication skills , while building group cooperation and consensus.

* Original source unknown. Please let us know if you know the original source.

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22 Unbeatable Team Building Problem Solving Activities

Problem-solving is a critical skill for professionals and with team building problem-solving activities, you can sharpen your skills while having fun at the same time.  

Updated: March 1, 2024

In the professional world, one thing is for sure: problem-solving is a vital skill if you want to survive and thrive. It’s a universal job skill that organizations seek in new potential employees and that managers look for when considering candidates for promotions.  

But there’s a problem. 

According to Payscale, 60% of managers feel that new grads entering the workforce lack problem-solving abilities – making it the most commonly lacking soft skill.  

Problem-solving skill needs to be practiced and perfected on an ongoing basis in order to be applied effectively when the time comes. And while there are tons of traditional approaches to becoming a better problem-solver, there’s another (much more interesting) option: team building problem-solving activities. 

The good news? This means learning and having fun don’t have to be mutually exclusive. And you can create a stronger team at the same time. 

16 In-Person Team Building Problem Solving Activities for Your Work Group  

1. cardboard boat building challenge, 2. egg drop , 3. clue murder mystery, 4. marshmallow spaghetti tower  , 5. corporate escape room, 6. wild goose chase, 7. lost at sea  , 8. domino effect challenge, 9. reverse pyramid  , 10. ci: the crime investigators, 11. team pursuit, 12. bridge builders, 13. domino effect challenge, 14. hollywood murder mystery, 15. code break, 16. cardboard boat building challenge, 6 virtual team building problem solving activities for your work group  , 1. virtual escape room: mummy’s curse, 2. virtual clue murder mystery, 3. virtual escape room: jewel heist, 4. virtual code break  , 5. virtual trivia time machine.

• 6. Virtual Jeoparty Social

There are a ton of incredible team building problem solving activities available. We’ve hand-picked 16 of our favorites that we think your corporate group will love too. 

Split into teams and create a cardboard boat made out of just the materials provided: cardboard and tape. Team members will have to work together to engineer a functional boat that will float and sail across water without sinking. Once teams have finished making their boats, they will create a presentation to explain why their boat is the best, before putting their boats to the test. The final challenge will have teams racing their boats to test their durability! Nothing says problem-solving like having to make sure you don’t sink into the water!

Every day at work, you’re forced to make countless decisions – whether they’re massively important or so small you barely think about them.  

But your ability to effectively make decisions is critical in solving problems quickly and effectively.  

With a classic team building problem solving activity like the Egg Drop, that’s exactly what your team will learn to do. 

For this activity, you’ll need some eggs, construction materials, and a place you wouldn’t mind smashing getting dirty with eggshells and yolks.  

The goal of this activity is to create a contraption that will encase an egg and protect it from a fall – whether it’s from standing height or the top of a building. But the challenge is that you and your team will only have a short amount of time to build it before it’s time to test it out, so you’ll have to think quickly! 

To make it even more challenging, you’ll have to build the casing using only simple materials like: 

• Newspapers 
• Plastic wrap
• Rubber bands
• Popsicle sticks
• Cotton balls

Feel free to have some fun in picking the materials. Use whatever you think would be helpful without making things too easy! 

Give your group 15 minutes to construct their egg casing before each team drops their eggs. If multiple eggs survive, increase the height gradually to see whose created the sturdiest contraption.  

If you’re not comfortable with the idea of using eggs for this activity, consider using another breakable alternative, such as lightbulbs for a vegan Egg Drop experience. 

With Clue Murder Mystery, your team will need to solve the murder of a man named Neil Davidson by figuring out who had the means, motive, and opportunity to commit the crime.

But it won’t be easy! You’ll need to exercise your best problem-solving skills and channel your inner detectives if you want to keep this case from going cold and to get justice for the victim.

Collaboration is critical to problem solving. 

Why? Because, as the old saying goes, the whole is greater than the sum of its parts. This expression reflects the fact that people are capable of achieving greater things when they work together to do so. 

If you’re looking for a team building problem solving activity that helps boost collaboration, you’ll love Marshmallow Spaghetti Tower.  

This game involves working in teams to build the tallest possible freestanding tower using only marshmallows, uncooked spaghetti, tape, and string.  

The kicker? This all has to be done within an allotted timeframe. We recommend about thirty minutes.  

For an added dimension of challenge, try adding a marshmallow to the top of the tower to make it a little more top heavy.  

Whichever team has the highest tower when time runs out is the winner! 

If you’ve never participated in an escape room, your team is missing out! It’s one of the most effective team building problem solving activities out there because it puts you and your colleagues in a scenario where the only way out is collaboratively solving puzzles and deciphering clues.  

The principle is simple: lock your group in a room, hide the key somewhere in that room, and have them work through challenges within a set time frame. Each challenge will lead them one step closer to finding the key and, ultimately, their escape.    

At Outback, we offer “done-for-you” escape rooms where we’ll transform your office or meeting room so you don’t have to worry about:

• Seeking transportation for your team 
• Capacity of the escape rooms  
• High costs 
• Excessive planning  

That way, you and your team can simply step inside and get to work collaborating, using creative problem solving, and thinking outside the box.   

In this smartphone-based scavenger hunt team building activity , your group will split into teams and complete fun challenges by taking photos and videos around the city. Some examples of challenges you can do in this activity are:

• Parkour:  Take a picture of three team members jumping over an object that’s at least waist-high.
• Beautiful Mind:  Snap a photo of a team member proving a well-known mathematical theorem on a chalkboard.
• Puppy Love:  Take a photo of all of your team members petting a stranger’s dog at the same time.

It takes a ton of critical thinking and problem-solving to be crowned the Wild Goose Chase Champions!

Can you imagine a higher-pressure situation than being stranded at sea in a lifeboat with your colleagues? 

With this team building problem solving activity, that’s exactly the situation you and your group will put yourselves. But by the time the activity is over, you’ll have gained more experience with the idea of having to solve problems under pressure – a common but difficult thing to do. 

Here’s how it works. 

Each team member will get a six-columned chart where: 

• The first column lists the survival items each team has on hand (see the list below) 
• The second column is empty so that each team member can rank the items in order of importance for survival  
• The third column is for group rankings  
• The fourth column is for the “correct” rankings, which are revealed at the end of the activity 
• The fifth and sixth columns are for the team to enter thee difference between their individual and correct scores and the team and correct rankings 

Within this activity, each team will be equipped with the following “survival items,” listed below in order of importance, as well as a pack of matches:  

• A shaving mirror (this can be used to signal passing ships using the sun) 
• A can of gas (could be used for signaling as it could be put in the water and lit with the pack of matches) 
• A water container (for collecting water to re-hydrate ) 
• Emergency food rations (critical survival food) 
• One plastic sheet (can be helpful for shelter or to collect rainwater) 
• Chocolate bars (another food supply) 
• Fishing rods (helpful, but no guarantee of catching food) 
• Rope (can be handy, but not necessarily essential for survival) 
• A floating seat cushion (usable as a life preserver)  
• Shark repellant (could be important when in the water) 
• A bottle of rum (could be useful for cleaning wounds) 
• A radio (could be very helpful but there’s a good chance you’re out of range) 
• A sea chart (this is worthless without navigation equipment) 
• A mosquito net (unless you’ve been shipwrecked somewhere with a ton of mosquitos, this isn’t very useful) 

To get the activity underway, divide your group into teams of five and ask each team member to take ten minutes on their own to rank the items in order of importance in the respective column. Then, give the full team ten minutes as a group to discuss their individual rankings together and take group rankings, listed in that respective column. Ask each group to compare their individual rankings with those of the group as a whole. 

Finally, read out the correct order according to the US Coast Guard, listed above.  

The goal of this activity is for everyone to be heard and to come to a decision together about what they need most to survive.  

If your team works remotely, you can also do this activity online. Using a video conferencing tool like  Zoom , you can bring your group together and separate teams into “break-out rooms” where they’ll take their time individually and then regroup together. At the end, you can bring them back to the full video conference to go through the answers together. 

Many problems are intricately complex and involve a ton of moving parts. And in order to solve this type of problem, you need to be able to examine it systematically, one piece at a time.  

Especially in the business world, many problems or challenges involve multiple different teams or departments working through their respective portions of a problem before coming together in the end to create a holistic solution. 

As you can imagine, this is often easier said than done. And that’s why it’s so important to practice this ability.  

With a collaborative team building problem solving activity like Domino Effect Challenge, that’s exactly what you’ll need to do as you and your group work to create a massive, fully functional chain reaction machine. 

Here’s how it goes. 

Your group will break up into teams, with each team working to complete their own section of a massive “Rube Goldberg” machine. Then, all teams will regroup and assemble the entire machine together. You’ll need to exercise communication, collaboration, and on-the-fly problem solving in order to make your chain reaction machine go off without a hitch from start to finish. 

Being a great problem-solver means being adaptable and creative. And if you’re looking for a quick and easy team building problem solving activity, you’ll love the reverse pyramid. 

The idea here is simple: break your group out into small teams and then stand in the form of a pyramid.  

Your challenge is to flip the base and the peak of the pyramid – but you can only move three people in order to do so.  

Alternatively, rather than doing this activity with people as the pyramid, you can do another version –  the Pyramid Build  – using plastic cups instead.   

This version is a little bit different. Rather than flipping the base of a pyramid to the top, you’ll need to build the pyramid instead–but in reverse, starting from the top cup and working down. 

With this version, you’ll need 36 cups and one table per group. We recommend groups of five to seven people. Give your group 20 to 30 minutes to complete the activity. 

To get started, place one cup face down. Then, lift that cup and place the subsequent two cups underneath it. 

The real challenge here? You can only lift your pyramid by the bottom row in order to put a new row underneath – and only one person at a time can do the lifting. The remaining group members will need to act quickly and work together in order to add the next row so that it will balance the rest of the pyramid. 

If any part of your pyramid falls, you’ll need to start over. Whichever team has the most complete pyramid when time runs out will be the winner!  

The value of being able to approach problems analytically can’t be overstated. Because when problems arise, the best way to solve them is by examining the facts and making a decision based on what you know. 

With CI: The Crime Investigators, this is exactly what your team will be called upon to do as you put your detective’s hats on and work to solve a deadly crime. 

You’ll be presented with evidence and need to uncover and decipher clues. And using only the information at your disposal, you’ll need to examine the facts in order to crack the case. 

Like many of our team building problem solving activities, CI: The Crime Investigators is available in a hosted format, which can take place at your office or an outside venue, as well as a virtually-hosted format that uses video conferencing tools, or a self-hosted version that you can run entirely on your own.  

Each member of your team has their own unique strengths and skills. And by learning to combine those skills, you can overcome any challenge and solve any problem. With Team Pursuit, you and your team together to tackle challenges as you learn new things about one another, discover your hidden talents, and learn to rely on each other.

This team building problem solving activity is perfect for high-energy groups that love to put their heads together and work strategically to solve problems as a group.

Collaborate with your colleague to design and build different segments of a bridge. At the end, see if the sections come together to create a free-standing structure!   

Together as a group, see if you and your colleagues can build a gigantic “chain-reaction” machine that really works!

In smaller groups, participants work together to solve the challenge of creating sections of the machine using miscellaneous parts, and at the end, you’ll have to collaborate to connect it all together and put it in motion.

The case is fresh, but here’s what we know so far: we’ve got an up-and-coming actress who’s been found dead in her hotel room following last night’s awards show.

We have several suspects, but we haven’t been able to put the crime on any of them for sure yet. Now, it’s up to you and your team of detectives to crack the case. Together, you’ll review case files and evidence including police reports, coroners’ reports, photo evidence, tabloids, interrogations, and phone calls as you determine the motive, method, and murderer and bring justice for the victim.

You’ll need to put your problem-solving skills to the test as you share theories, collaborate, and think outside the box with your fellow investigators.

Using Outback’s app, split up into small groups and put your heads together to solve a variety of puzzles, riddles, and trivia. The team who has completed the most challenges when time is up, wins!

Can you stay afloat in a body of water in a boat made entirely of cardboard? Now that is a problem that urgently needs solving.

With this team building problem solving activity, you and your colleagues will split into groups and create a cardboard boat made out of just the materials provided – cardboard and tape.

Team members will have to work together to engineer a functional boat that will float and sail across water without sinking. Once teams have finished making their boats, they will create a presentation to explain why their boat is the best, before putting their boats to the test. The final challenge will have teams racing their boats across the water!

If you and your team are working remotely, don’t worry. You still have a ton of great virtual team building problem solving options at your disposal.

In this virtual escape room experience, your team will be transported into a pyramid cursed by a restless mummy. You’ll have to work together to uncover clues and solve complex challenges to lift the ancient curse.

You’ve probably never heard of a man named Neil Davidson. But your group will need to come together to solve the mystery of his murder by analyzing clues, resolving challenges, and figuring out who had the means, motive, and opportunity to commit a deadly crime. 

This activity will challenge you and your group to approach problems analytically, read between the lines, and use critical thinking in order to identify a suspect and deliver justice.  

If you and your team like brainteasers, then Virtual Escape Room: Jewel Heist will be a big hit.  

Here’s the backstory.

There’s been a robbery. Someone has masterminded a heist to steal a priceless collection of precious jewels, and it’s up to you and your team to recover them before time runs out.

Together, you’ll need to uncover hidden clues and solve a series of brain-boggling challenges that require collaboration, creative problem-solving, and outside-the-box thinking. But be quick! The clock is ticking before the stolen score is gone forever.

With Virtual Code Break, you and your team can learn to be adaptive and dynamic in your thinking in order to tackle any new challenges that come your way. In this activity, your group will connect on a video conferencing platform where your event host will split you out into teams. Together, you’ll have to adapt your problem-solving skills as you race against the clock to tackle a variety of mixed brainteaser challenges ranging from Sudoku to puzzles, a game of Cranium, riddles, and even trivia. 

Curious to see how a virtual team building activity works? Check out this video on a Virtual Clue Murder Mystery in action. 

Step into the Outback Time Machine and take a trip through time, from pre-pandemic 21st century through the decades all the way to the 60’s. 

This exciting, fast-paced virtual trivia game, packed with nostalgia and good vibes, is guaranteed to produce big laughs, friendly competition, and maybe even some chair-dancing. 

Your virtual game show host will warm up guests with a couple of “table hopper rounds” (breakout room mixers) and split you out into teams. Within minutes, your home office will be transformed into a game show stage with your very own game show buzzers! 

And if your team loves trivia, check out our list of the most incredible virtual trivia games for work teams for even more ideas.

6.  Virtual Jeoparty Social

If your remote team is eager to socialize, have some fun as a group, and channel their competitive spirit, we’ve got just the thing for you! With Virtual Jeoparty Social, you and your colleagues will step into your very own virtual Jeopardy-style game show—equipped with a buzzer button, a professional actor as your host, and an immersive game show platform! Best of all, this game has been infused with an ultra-social twist: players will take part in a unique social mixer challenge between each round. 

With the right team building problem solving activities, you can help your team sharpen their core skills to ensure they’re prepared when they inevitably face a challenge at work. And best of all, you can have fun in the process. 

Do you have any favorite team building activities for building problem-solving skills? If so, tell us about them in the comments section below! 

Learn More About Team Building Problem Solving Activities  

For more information about how your group can take part in a virtual team building, training, or coaching solution, reach out to our Employee Engagement Consultants.     

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14 Best Team Building Problem Solving Group Activities For 2024

The best teams see solutions where others see problems. A great company culture is built around a collaborative spirit and the type of unity it takes to find answers to the big business questions.

So how can you get team members working together?

How can you develop a mentality that will help them overcome obstacles they have yet to encounter?

One of the best ways to improve your teams’ problem solving skills is through team building problem solving activities .

“86% of employees and executives cite lack of collaboration or ineffective communication for workplace failures.” — Bit.AI

These activities can simulate true-to-life scenarios they’ll find themselves in, or the scenarios can call on your employees or coworkers to dig deep and get creative in a more general sense.

The truth is, on a day-to-day basis, you have to prepare for the unexpected. It just happens that team building activities help with that, but are so fun that they don’t have to feel like work ( consider how you don’t even feel like you’re working out when you’re playing your favorite sport or doing an exercise you actually enjoy! )

What are the benefits of group problem-solving activities?

The benefits of group problem-solving activities for team building include:

• Better communication
• Improved collaboration and teamwork
• More flexible thinking
• Faster problem-solving
• Better proactivity and decision making

Without further ado, check out this list of the 14 best team-building problem-solving group activities for 2024!

Page Contents (Click To Jump)

Popular Problem Solving Activities

1. virtual team challenge.

Virtual Team Challenges are popular problem-solving activities that involve a group of people working together to solve an issue. The challenge generally involves members of the team brainstorming, discussing, and creating solutions for a given problem.

Participants work both individually and collaboratively to come up with ideas and strategies that will help them reach their goals.

Why this is a fun problem-solving activity: Participants can interact and communicate with each other in a virtual environment while simultaneously engaging with the problem-solving activities. This makes it an enjoyable experience that allows people to use their creative thinking skills, build team spirit, and gain valuable insights into the issue at hand.

Problem-solving activities such as Virtual Team Challenges offer a great way for teams to come together, collaborate, and develop creative solutions to complex problems.

2. Problem-Solving Templates

Problem-Solving Templates are popular problem-solving activities that involve a group of people working together to solve an issue. The challenge generally involves members of the team utilizing pre-made templates and creating solutions for a given problem with the help of visual aids.

This activity is great for teams that need assistance in getting started on their problem-solving journey.

Why this is a fun problem-solving activity: Problem-Solving Templates offer teams an easy and stress-free way to get the creative juices flowing. The visual aids that come with the templates help team members better understand the issue at hand and easily come up with solutions together.

This activity is great for teams that need assistance in getting started on their problem-solving journey, as it provides an easy and stress-free way to get the creative juices flowing.

Problem Solving Group Activities & Games For Team Building

3. coworker feud, “it’s all fun and games”.

Coworker Feud is a twist on the classic Family Feud game show! This multiple rapid round game keeps the action flowing and the questions going. You can choose from a variety of customizations, including picking the teams yourself, randomized teams, custom themes, and custom rounds.

Best for: Hybrid teams

Why this is an effective problem solving group activity: Coworker Feud comes with digital game materials, a digital buzzer, an expert host, and a zoom link to get the participants ready for action! Teams compete with each other to correctly answer the survey questions. At the end of the game, the team with the most competitive answers is declared the winner of the Feud.

How to get started:

• Sign up for Coworker Feud
• Break into teams of 4 to 10 people
• Get the competitive juices flowing and let the games begin!

Learn more here: Coworker Feud

4. Crack The Case

“who’s a bad mamma jamma”.

Crack The Case is a classic WhoDoneIt game that forces employees to depend on their collective wit to stop a deadly murderer dead in his tracks! Remote employees and office commuters can join forces to end this crime spree.

Best for: Remote teams

Why this is an effective problem solving group activity: The Virtual Clue Murder Mystery is an online problem solving activity that uses a proprietary videoconferencing platform to offer the chance for employees and coworkers to study case files, analyze clues, and race to find the motive, the method, and the individual behind the murder of Neil Davidson.

• Get a custom quote here
• Download the app
• Let the mystery-solving collaboration begin!

Learn more here: Crack The Case

5. Catch Meme If You Can

“can’t touch this”.

Purposefully created to enhance leadership skills and team bonding , Catch Meme If You Can is a hybrid between a scavenger hunt and an escape room . Teammates join together to search for clues, solve riddles, and get out — just in time!

Best for: Small teams

Why this is an effective problem solving group activity: Catch Meme If You Can is an adventure with a backstory. Each team has to submit their answer to the puzzle in order to continue to the next part of the sequence. May the best team escape!

• The teams will be given instructions and the full storyline
• Teams will be split into a handful of people each
• The moderator will kick off the action!

Learn more here: Catch Meme If You Can

6. Puzzle Games

“just something to puzzle over”.

Puzzle Games is the fresh trivia game to test your employees and blow their minds with puzzles, jokes , and fun facts!

Best for: In-person teams

Why this is an effective problem solving group activity: Eight mini brain teaser and trivia style games include word puzzles, name that nonsense, name that tune, and much more. Plus, the points each team earns will go towards planting trees in the precious ecosystems and forests of Uganda

• Get a free consultation for your team
• Get a custom designed invitation for your members
• Use the game link
• Dedicated support will help your team enjoy Puzzle Games to the fullest!

Learn more here: Puzzle Games

7. Virtual Code Break

“for virtual teams”.

Virtual Code Break is a virtual team building activity designed for remote participants around the globe. Using a smart video conferencing solution, virtual teams compete against each other to complete challenges, answer trivia questions, and solve brain-busters!

Why this is an effective problem solving group activity: Virtual Code Break can be played by groups as small as 4 people all the way up to more than 1,000 people at once. However, every team will improve their communication and problem-solving skills as they race against the clock and depend on each other’s strengths to win!

• Reach out for a free consultation to align the needs of your team
• An event facilitator will be assigned to handle all of the set-up and logistics
• They will also provide you with logins and a play-by-play of what to expect
• Sign into the Outback video conferencing platform and join your pre-assigned team
• Lastly, let the games begin!

Learn more here: Virtual Code Break

8. Stranded

“survivor: office edition”.

Stranded is the perfect scenario-based problem solving group activity. The doors of the office are locked and obviously your team can’t just knock them down or break the windows.

Why this is an effective problem solving group activity: Your team has less than half an hour to choose 10 items around the office that will help them survive. They then rank the items in order of importance. It’s a bit like the classic game of being lost at sea without a lifeboat.

• Get everyone together in the office
• Lock the doors
• Let them start working together to plan their survival

Learn more here: Stranded

9. Letting Go Game

“for conscious healing”.

The Letting Go Game is a game of meditation and mindfulness training for helping teammates thrive under pressure and reduce stress in the process. The tasks of the Letting Go Game boost resiliency, attentiveness, and collaboration.

Why this is an effective problem solving group activity: Expert-guided activities and awareness exercises encourage team members to think altruistically and demonstrate acts of kindness. Between yoga, face painting, and fun photography, your employees or coworkers will have more than enough to keep them laughing and growing together with this mindfulness activity!

• Reach out for a free consultation
• A guide will then help lead the exercises
• Let the funny videos, pictures, and playing begin!

Learn more here: Letting Go Game

10. Wild Goose Chase

“city time”.

Wild Goose Chase is the creative problem solving activity that will take teams all around your city and bring them together as a group! This scavenger hunt works for teams as small as 10 up to groups of over 5000 people.

Best for: Large teams

Why this is an effective group problem solving activity: As employees and group members are coming back to the office, there are going to be times that they’re itching to get outside. Wild Goose Chase is the perfect excuse to satisfy the desire to go out-of-office every now and then. Plus, having things to look at and see around the city will get employees talking in ways they never have before.

• Download the Outback app to access the Wild Goose Chase
• Take photos and videos from around the city
• The most successful team at completing challenges on time is the champ!

Learn more here: Wild Goose Chase

11. Human Knot

“for a knotty good time”.

The Human Knot is one of the best icebreaker team building activities! In fact, there’s a decent chance you played it in grade school. It’s fun, silly, and best of all — free!

Why this is an effective group problem solving activity: Participants start in a circle and connect hands with two other people in the group to form a human knot. The team then has to work together and focus on clear communication to unravel the human knot by maneuvering their way out of this hands-on conundrum. But there’s a catch — they can’t let go of each other’s hands in this team building exercise.

• Form a circle
• Tell each person to grab a random hand until all hands are holding another
• They can’t hold anyone’s hand who is directly next to them
• Now they have to get to untangling
• If the chain breaks before everyone is untangled, they have to start over again

Learn more here: Human Knot

12. What Would You Do?

“because it’s fun to imagine”.

What Would You Do? Is the hypothetical question game that gets your team talking and brainstorming about what they’d do in a variety of fun, intriguing, and sometimes, whacky scenarios.

Best for: Distributed teams

Why this is an effective group problem solving activity: After employees or coworkers start talking about their What Would You Do? responses, they won’t be able to stop. That’s what makes this such an incredible team building activity . For example, you could ask questions like “If you could live forever, what would you do with your time?” or “If you never had to sleep, what would you do?”

• In addition to hypothetical questions, you could also give teammates some optional answers to get them started
• After that, let them do the talking — then they’ll be laughing and thinking and dreaming, too!

13. Crossing The River

“quite the conundrum”.

Crossing The River is a river-crossing challenge with one correct answer. Your team gets five essential elements — a chicken, a fox, a rowboat, a woman, and a bag of corn. You see, the woman has a bit of a problem, you tell them. She has to get the fox, the bag of corn, and the chicken to the other side of the river as efficiently as possible.

Why this is an effective group problem solving activity: She has a rowboat, but it can only carry her and one other item at a time. She cannot leave the chicken and the fox alone — for obvious reasons. And she can’t leave the chicken with the corn because it will gobble it right up. So the question for your team is how does the woman get all five elements to the other side of the river safely in this fun activity?

• Form teams of 2 to 5 people
• Each team has to solve the imaginary riddle
• Just make sure that each group understands that the rowboat can only carry one animal and one item at a time; the fox and chicken can’t be alone; and the bag of corn and the chicken cannot be left alone
• Give the verbal instructions for getting everything over to the other side

14. End-Hunger Games

“philanthropic fun”.

Does anything bond people quite like acts of kindness and compassion? The End-Hunger Games will get your team to rally around solving the serious problem of hunger.

Best for: Medium-sized teams

Why this is an effective problem solving group activity: Teams join forces to complete challenges based around non-perishable food items in the End-Hunger Games. Groups can range in size from 25 to more than 2000 people, who will all work together to collect food for the local food bank.

• Split into teams and compete to earn boxes and cans of non-perishable food
• Each team attempts to build the most impressive food item construction
• Donate all of the non-perishable foods to a local food bank

Learn more here: End-Hunger Games

People Also Ask These Questions About Team Building Problem Solving Group Activities

Q: what are some problem solving group activities.

• A: Some problem solving group activities can include riddles, egg drop, reverse pyramid, tallest tower, trivia, and other moderator-led activities.

Q: What kind of skills do group problem solving activities & games improve?

• A: Group problem solving activities and games improve collaboration, leadership, and communication skills.

Q: What are problem solving based team building activities & games?

• A: Problem solving based team building activities and games are activities that challenge teams to work together in order to complete them.

Q: What are some fun free problem solving games for groups?

• A: Some fun free problem solving games for groups are kinesthetic puzzles like the human knot game, which you can read more about in this article. You can also use all sorts of random items like whiteboards, straws, building blocks, sticky notes, blindfolds, rubber bands, and legos to invent a game that will get the whole team involved.

Q: How do I choose the most effective problem solving exercise for my team?

• A: The most effective problem solving exercise for your team is one that will challenge them to be their best selves and expand their creative thinking.

Q: How do I know if my group problem solving activity was successful?

• A: In the short-term, you’ll know if your group problem solving activity was successful because your team will bond over it; however, that should also translate to more productivity in the mid to long-term.

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Top 50 problem solving activities, games & puzzles for remote teams

Blockchain and Crypto / March 6, 2022 by admin

Here is a list of the top 50 problem solving activities, games & puzzles best suited for remote teams. Read on!

What are problem solving activities?

The success of a company or organization depends heavily on the managers’ ability to help workers develop their problem solving skills. Problem solving activities that address areas such as teamwork and cooperation, adaptability or reinforcement of decision-making strategies help.

All processes of problem solving begin with the identification of the problem. The team will then evaluate the possible course of action and select the best way to tackle it. This needs a profound understanding of your team and its core strengths.

Not only among corporates, but problem solving activities find their use in educational settings as well. Students who are good at solving problems will become much more successful than those who are not. Remote work and education are on the rise.

Enabling smooth interpersonal communication to solve problems can become a task in these situations. However, engaging all the people concerned in problem solving activities before shifting to the remote space can ease the process.

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Key skills evaluated in problem solving activities

Problem solving skills refer to the necessary thinking skills that an individual or group uses when met with a challenge. Many issues require the use of several skills; others are easy and may require only one or two skills. These are some skills that help to solve problems,

• Communication skills
• Decision-making skills
• Analytical thinking
• Negotiation skills
• Logical reasoning
• Persistence
• Lateral thinking

Problem solving skill examples

Several problems occur at the workplace. Problem solving skills can be technical problems that occur on websites or apps or addressing client concerns. Problems could be simple or complex. Business managers spend time and resources to solve problems.

They encourage their team to improve their analytical and logical abilities. Common issues in companies can be exploding data or changing technology, or financial management.

Did you know? Emotional intelligence plays a crucial role in problem solving!

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Problem solving scenarios

Many problem solving scenarios occur at work. The basis to solve any problem is to evaluate and arrive at a solution. Analytical skill or problem solving ability is a skill many employers evaluate while hiring candidates.

Strong problem solving skills can be an asset to any organization. Organizations organize problem and solution activities to improve the problem solving abilities in the workplace.

1. Decision making games

Businesses are looking for new and innovative ways to stimulate their staff. Decision making games help employees to learn new skills and work effectively as a team. Decision making activities help to improve the creative problem solving and decision-making skills of the team. Here are some best Decision-making games,

1. Dumb Idea first – This game gives a hypothetical problem that could occur in your company. Ask each manager to think of the dumbest solution to the problem. After compiling the list of the ideas, the team reviews them.

You have a brainstorming session to make the “dumb ideas” feasible. This problem solving exercise underlines the importance of out-of-box thinking.

Benefits: Decision-making skill

Time duration: 10 to 15 minutes

Team size: 2 to more team managers

Material: Paper and pencil

2. Egg Drop Idea – The objective of the game is to build a container to protect the egg when dropped from a specified height using the material provided. Each team nominates a presenter who explains why the egg will survive the fall.

Once they have presented the idea, the team drops the egg to check if the idea has worked. Egg drop pyramid activities like the marshmallow challenge help teams to think on their feet.

Benefit: Decision-making skill and is a top problem solving skill example

Time duration: 15 – 30 minutes

Team size: 6 or more

Material: A cartoon of eggs, aprons to protect clothes, material for packing (cardboard, tape, elastics, plastic straws, etc.), material to clean up.

Instructions:

• Every team gets an egg and should choose from the building materials. 
• Grant everyone 20-30 minutes to build an egg carrier and guard against breaking. 
• Remove each egg carrier from a ledge (that is, over a balcony) to see which carrier prevents it from cracking. 
• If several eggs survive, continue to heighten until only one egg remains.

3. Dog, Rice, and Chicken – The dog, rice, and chicken game can be fun decision-making activities for adults. In this game, one team member plays the farmer, and the other team members are villagers who advise him. The farmer has to take three items chicken, dog, and rice across the river by boat.

There are the following constraints:- only one item can be carried on the boat. He cannot leave the chicken and dog alone because the dog will eat the chicken. He cannot leave the chicken alone with the rice because the chicken will eat the rice grains.

Benefit: creative problem solving examples that are applicable at work.

Time duration: 10-15 minutes.

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2. Teambuilding puzzle

Team building exercises are fun and creative ways to get your team to work together and improve problem solving skills.

1. Lost at Sea – In this game, you and your friends have chattered a yacht to sail across the Atlantic Ocean. Since you do not have any navigation experience, you hire a captain and a two-person crew. Unfortunately, the crew and captain die when a fire breaks out on the yacht.

The yacht is severally damaged and is sinking. You and your friends have managed to save 15 items and a lifeboat. Your task is to rank the 15 items while you are waiting to be rescued. The activity lost at sea team building underlines the importance of problem solving skills in the workplace.

Benefits: Team building exercise and interaction

Time duration: 30 to 40 minutes

Team size: 4 to 6

Material: Lost in sea ranking for interaction chart for each member

2. Marshmallow Spaghetti Tower – The marshmallow team-building activities have the goal of building the tallest tower as quickly as possible. To make the task more challenging the marshmallow is placed at the top of the tower. This is a fun puzzle activity for team building.

Benefit: Teambuilding puzzle

Time duration: 30 minutes

Material required: 20 sticks on raw uncooked spaghetti, a marshmallow, masking thread, and yarn of thread.

3. Go for Gold – This is an example of a marshmallow challenge similar to activities. The objective of this exercise is to create a structure using pipes, rubber tubing, and cardboard to carry a marble from point A to point B using gravity.

Benefit: team building problem solving scenario examples

Team size: Minimum 6 persons

Material required: Each member has different material

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3. Work Problem Solving

Work problem solving activities help to use the skills you used in problem solving activities in your workplace.

1. Create your own – this game aims to create a brand new problem solving activity for the organization. The team can brainstorm for 1 hour. After one hour each team has to give a presentation about their activity outlining the key benefits.

Benefit: Understanding the problem solving process. Build creativity, improve negotiation, and Decision-making skills

• When the participants arrive, you declare that they will create an original problem solving activity on their own, rather than spending an hour on an existing problem solving team-building exercise. 
• Divide members into teams and encourage them to develop a new problem solving team-building exercise that will fit well with the organization. The activity should not be one they have engaged in or heard of before.
• Every team has to show their new activity to everyone else after an hour and outline the main benefits.

2. Shrinking Vessel – make a shape on the floor using a rope where all the team members can fit. Reduce the size every 10 -15 minutes. The real challenge for the team is figuring out how to work together and keep everyone together.

Benefits: Adaptability and cognitive diversity

Material: Rope and large room

• Place on the floor a big circle of rope. Position your whole team inside the circle. 
• Lessen the circle size steadily. When it gets smaller, advise the team to keep the entire team inside the circle. Nobody must move out of the loop. See how small you can make the area until it cannot remain inside.

3. Legoman – the team is divided into groups of two or more people. Select an impartial individual who will make a structure in 10 minutes. Each team will compete to recreate it in fifteen minutes. Only one person is allowed to see the structure. They need to communicate vital parameters like color, shape, and size.

Benefits: Communication

Tools: Lego

4. What Would X Do – This problem solving activity stimulates teams to think of new ideas.

• Benefits: Instant problem solving
• Time Duration: 10-15 minutes
• Materials Required: N/A
• Let every team pretend to be someone famous. 
• Every team needs to address the issue as if they were a famous person. Which are the choices they would consider? How will they do this? 
• It helps all to consider options they may not have initially thought of.

Tip: Before you decide, a problem is worth solving, weigh the risks of solving it versus not solving it. 

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4. Team building riddles

Team building riddles are a great way to show the team group problem solving is usually more effective.

1. Barter puzzle – the team is broken into groups. Give each team a different jigsaw puzzle to solve. The groups have to complete the puzzle at the same time. The twist in the game is that some pieces of their puzzle belong to other puzzles.

The goal is to complete the puzzle before the other teams. Each group has to come with their method to convince other teams to handover the pieces they need, either by bartering pieces or donating time to the other teams. This puzzle piece team-building activity helps teams to collaborate.

Benefit: Team building and negotiating.

Material: Jigsaw puzzle for each team

Time: 30 minutes

2. Scavenger Hunt – in this game, each team has a list of the article to locate and bring back. The goal of the game is to finish the assigned list first. In the scavenger hunt, the team has a time limit to make the game more challenging. You have the flexibility of having the hunt outside or within the premises. The team-building puzzle game helps the team to look for creative solutions.

3. Escape – the goal is to solve clues and find the key to unlock the door in a limited time. Hide the key and a list of clues around the room. The team has 30 to 60 minutes to figure out the clues and unlock the door.

Benefit: Team building exercise

Material: Rope, key, lockable room, 5 to 10 puzzles

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5. Work together problems

Work together on problems helps to underline the need to collaborate while solving issues at work. Group challenge activities help the team work well together.

1. Bonding belt – each group is divided into 5 to 6 participants, who are bound together with rope or tape so that their movements are limited. The team has to reach from point A to point B, and the time is recorded. The teams collaborate to beat their previous score.

Benefits: Helps the team to collaborate and skills for problem solving scenario/

Time: 20 to 30 minutes

Material: Cling film, belt, or rope

2. Scramble puzzle – the team members with blindfolds sit in a circle with the puzzle. The teammate without the blindfold sits outside the circle, with their back to the group. The blindfolded group tries to assemble the pieces of the puzzle. The outsider who has the same puzzle gives the team instructions to solve it.

Benefits: trust, leadership, and communication

Material: Preschool-level puzzles and blindfolds.

3. Flip it over – this is a classic work-together problem. In this game, 6 to 8 participants stand together on a blanket/towel/tarp. The challenge is to flip over the blanket or reverse it. The rule is that none of the participants can leave the blanket.

Benefit: Work together exercise

Duration: 30 minutes

Material: Blanket

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6. Team building survival games

Team building survival games helps to fine-tune problem solving scenarios that may occur at work. The activities encourage creative problem solving and decision making.

1. Stranded – Stranded helps in building effective communication. In this setting, the team is stranded in an office. The rooms will be locked, and doors and windows cannot be broken down. The team is asked to make a list of 10 items that they need to survive.

They need to rank items in the order of their importance. The team has to agree on the items and the order. Stranded is one of several popular survival team-building exercises.

Benefit: Team building and Decision-making exercises

• Your team is stuck inside the building. Doors are closed, so there is no option to kick down the doors or smash the windows.
• Grant the team 30 minutes to determine what ten things they need to thrive in the office and list them in order of importance.
• The goal of the game is to get everyone to agree in 30 minutes about the ten things and their ranking.

2. Minefield – you randomly place items around the room or hallway and there is no clear path from one end of the room to another. The team is divided into pairs. One team member is blindfolded, and the other team member is the guide.

The guide navigates the blindfolded person across the minefield. The two partners cannot touch. This survival team-building activity underlines the need for clear communication.

Benefits: Communication and collaborative problem solving

Duration: 10-15 minutes

Material: Blindfold, empty room or hallway, and collection of random items.

3. Frostbite – in this survival scenario team-building exercise the team is trapped in Siberia. Each team has to elect a team captain. The team has to build a storm shelter with the material provided.

The twist in the game is the team captains cannot help physically since they have frostbite. Other team members are suffering snow blindness and are blindfolded. The electric fan will be turned on in 30 minutes to see if the shelter built will survive the storm.

Benefit: Leadership, skills action plan, and team building survival games

Team size: 4 to 5 members

Material: An electric fan, blindfold, simple building materials like cardboard paper, rubber bands, toothpicks, masking tape, straws, sticky notes, etc.

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7. Group decision making games

Group decision making games help encourage creative problem solving and decision making at work. Here is a bunch of group decision making games

1. Reverse Pyramid – the team members stand in a pyramid shape. The next step is to flip the base and apex of the pyramid. The limiting factor in only three persons can move.

Benefits: Group Decision-making and collaboration

2. Tower of Hanoi – in this game, there are three towers/posts/rods with 5 or more discs arranged conical shape with the smallest shape at the top. The objective of the game is to move the entire stack to another location retaining the shape. Some conditions of the games are only one disc can be moved at a time. Only the top disc can be moved. Another rule of the game is larger disc cannot be put on a smaller disc.

Benefits: This team-building exercise helps problem solving within the participants.

3. Human Knot – the team stands in a circle every person holds hands with a person not standing next to them. When everyone is cross-connected, the aim is to untangle the structure without letting go of anybody’s hand.

Benefit: group problem solving

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8. Funny problem solving games

We need to solve problems for personal and professional lives. Funny problem solving exercises are a light way. Funny problem solving can help reduce stress levels.

1. Pencil drop – in the pencil drop challenge, one end of the pencil is tied to a pencil and the other is tied around the waist of a team member. The other team member puts the pencil into the bottle placed below. The participants are not allowed to use their hands.

Benefit: Team bonding

Team size: 2 members each

Material: Some pencil and bottle

2. Blind drawing – this game requires two players to sit back to back. One participant describes an image in front of them without giving stating anything obvious. The other participant needs to draw it using the description. The outcome can be fun.

3. Be the character – in this activity, you pretend to be an imaginary character while trying to solve a problem. This game gives a unique perspective on your solution and whether the solution is feasible for other members.

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9. Group problem solving activities for adults

Group problem solving activities are very efficient, especially for adults. These can be used in any setting to enhance problem solving skills. 

1. Human Knots

• Benefits: Communication skills, collaboration
• Time Duration: 10 – 15 minutes.

This is one of the most straightforward group problem solving activities that can be done with any group. It facilitates communication and critical thinking in the face of a challenging and complex question. Various group members will possibly suggest a variety of solutions, and each will need to be reviewed and adopted by the organization as a whole.

• Have the group stand in a small circle (make several circles when you are a larger group). Every person in the loop will hold the hands of 2 other people who are not directly next to them. That would make a messy crossed arms knot.
• Ask the group to disentangle themselves without moving their hands at any point in time. They may be unable to disentangle completely to form a circle again. Still, they would have begun to work together to solve the problem by the end of the activity.

2. Frostbite 

• Benefits: Leadership, decision-making, trust, adaptability
• Time Duration: 30 minutes.
• Materials Required: An electric fan, blindfold, simple building materials like cardboard paper, rubber bands, toothpicks, masking tape, straws, sticky notes, etc.

Your group is trapped in the barren deserts of Siberia, and a sudden winter storm is approaching. You have to create a shelter with only the materials in hand that can survive the storm’s harsh winds. The leader of your expedition was afflicted with frostbite in both hands, sadly, and all the others experience severe snow blindness.

• Divide the group into clusters of 4-5. Every group will have to elect a chief. 
• Group leaders are not allowed to use their hands to support the group in any way, and group members should be blindfolded during the exercise. 
• The groups have 30 minutes to build a small tent structure that can withstand the wind from the fan’s highest location. 

3. Dumbest Idea First

• Benefits: Critical thinking, creative problem solving, quick problem solving
• Time Duration: 15 – 20 minutes
• Materials Required: Pen or pencil, a piece of paper.

Dumbest Idea First is one of the most creative problem solving activities for groups. This can encourage your creativity by thinking out of the box and lead you to ideas that would typically sound too insane to work. You can broaden the possibilities by looking at these crazy solutions first, and find potential alternatives that might not be as obvious.

• Present your team with a question. It could be a real-world dilemma facing the group, or it could be a created scenario. For example, your company attempts to beat a rival to win a high-paying customer contract, but the customer bends to your competitors. You have a short period before they make the final decision to change their mind.
• With the given question, advise your group to come up with the dumbest ideas to tackle the issue. Anything can be written down. 
• After each person has put forward a few ideas, go through the list, and analyze each plan to see which are the most feasible. List them from the highest level of feasibility to the lowest level.  

4. Wool Web 

• Benefits: Leadership, communication
• Time Duration: 30 minutes
• Materials Required: Some balls of yarn.

As hard as replicating the magnitude of the real-world problems is, that is no excuse not to try! Wool web creates a dilemma that appears complicated at first, but groups will learn to break down complicated challenges into solvable problems one move at a time.

This happens by using the right strategy and working together. Undoubtedly, this is one of the most stimulating problem solving activities for adults.

• Split the group into similarly large teams. Every time, it receives a yarn ball. 
• Tell each team to turn the yarn ball into a vast web. Give them around 5-10 minutes to do this. When done, rotate all the teams so that every team is on a yarn web they have not set up. 
• Every group must choose one person to untangle the web. That individual would be blindfolded and be guided by the rest of the team on how to unwind the web using only verbal instructions. The first team to achieve it wins the game.

5. Tallest Tower 

• Benefits: Creative thinking, collaboration
• Materials Required: 1 bag of marshmallows, one packet of uncooked spaghetti.

Simple building projects can help group members create strategies to overcome box issues. Tallest Tower is another one of the most creative problem solving activities. Groups will compete with only two materials to make the tallest tower in a fixed period.

• Divide the group into two, which have an equal number of players. Provide 20 – 30 uncooked spaghetti noodles and 3-4 marshmallows to every team. 
• Groups must compete in the provided period to build the tallest tower using only the materials supplied. A marshmallow has to be set at the top of the tower.

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10. Problem solving activities for students

Below is a bunch of problem solving activities for students and kids,

1. Brainstorm Bonanza – Brainstorm Bonanza is one of the best problem solving activities for students. As a teacher, making your students create lists relevant to something you are teaching at the moment can be a fantastic way to help them expand their knowledge of a subject when learning to solve problems.

• Benefits: Problem solving
• Materials Required: Pen and paper

1. If you are discussing a real, current, or fictional occurrence that did not work out well, let your students imagine ways that the protagonist or participants might have produced a better, more favorable result.

2. They can brainstorm independently or in groups. 

2. Clue Me In – this is one of the most enjoyable problem solving games. It facilitates logical thinking and cognitive development.

• Benefits: Cognitive development, logical thinking
• Time Duration: 20 minutes
• Materials Required: A bag, clues, items as necessary
• Select a collection of things relating to a specific occupation, social phenomenon, historical incident, object, etc.
• Assemble individual objects (or pictures of things) commonly linked to the target response.
• Place all of them in a bag (five-10 clues ought to be enough).
• Then, have a student reach into the bag and take out clues one by one.
• Select a minimum number of clues to draw before they make their first guess (two-three).
• After that, the student should guess, pulling each clue until they think it is right.
• See how quickly the student can solve the riddle.

3. Survivor Scenario – Create a hypothetical situation that allows students to think creatively to make it through. One example may be being stuck on an island, realizing that three days of help would not come.

The community has a small amount of food and water and has to establish shelter from the island’s objects. This would undoubtedly be one of the fascinating problem solving activities for students.

• Benefits: Logical thinking, collaboration
• Encourage working together as a group.
• Listen to each student who has an idea about making it safe and secure across the three days.

4. Moral Dilemmas – Create several potential moral dilemmas that your students can face in life, write down, and place each object in a bowl or container. These things may include items like, “I’ve seen a good friend of mine shoplifting. What is it that I would do?” or “The cashier gave me an additional $1.50 in change after I purchased candy from the shop. What is it that I would do?”

• Benefits: Logical thinking
• Time Duration: 5 minutes per student
• Materials Required: Container, bits of paper with moral dilemmas written
• Ask every student to draw an item from the bag one after the other and read it aloud. 
• They must then tell the class the response on the spot as to how they would handle the situation.

5. Problem solving box – this is an activity that will help on both cognitive and emotional levels for students. 

• Benefits: Logical thinking, decision making
• Materials Required: Box, paper, pen
• Have your students design and decorate a medium-sized box with a top slot. Name it as the “Problem Solving Box.”
• Invite students to write down anonymously and apply any concerns or problems they may have at school or at home, which they do not appear to be able to work out on their own.
• Let a student draw one of the things from the box once or twice a week, and read it aloud.
• Finally, as a group, let the class work out the best way students can approach the problem and eventually solve it.

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11. Problem solving activities for kids

Below is a bunch of problem solving activities for kids,

1. Puzzle-solving – Solving puzzles is one of the best problem solving activities for kids out there. Essentially, every puzzle is a big collection of muddled-up items to figure out and bring back together again.

Kids must be introduced to puzzles with regularity. These are useful for improving skills in reasoning. The best kinds to choose from are wooden puzzles with a wooden frame. They last long, and the structure serves as the foundation to direct children during construction. 

• Benefits: Reasoning skills
• Time Duration: Varies
• Materials Required: Puzzles according to the age level

Instructions: 

• Show the kids a demo of how a particular puzzle can be solved. 
• Then, let them choose a puzzle of their liking from the available choices. 
• Ask them to solve their chosen puzzles. 

2. Memory Games – Memory games will improve memory and attention to detail for your child. 

• Benefits: Attention to detail
• Materials Required: Matching pairs of images
• Using matching pairs of images and turn them all face down, shuffled, on a table.
• Take turns to pick any two cards, and face them on the table.
• You hold the cards if you turn over a similar pair, and if the pair does not match, turn the cards over before it is your turn to try again. 
• A teacher/parent must encourage the kids to concentrate on where the pictures are, and seek to find a matching pair on each turn.

3. Building games – Construction toys like building blocks, wooden blocks, or legos should be a staple in a kid’s home every day. Playing with them is one of the most fun problem solving activities for kids. Anything that your child builds is a challenge as it involves thinking about what to create and how to put together the parts to get a workable and usable design. 

• Benefits: Decision making
• Materials Required: Construction toys.

1. Let your child build a challenge openly and often, and ask him/her to build a particular structure, with conditions. For instance:

• Create two towers with a bridge that connects them.  
• Create a creature that stands alone and has three arms.

2. Observe how your child uses trial-and-error before finding a way to bring the idea into motion.

4. Tic-Tac-Toe – this is an excellent game for teaching decision-making skills. It encourages kids to think before they act and weigh the potential consequences. 

• Materials Required: Pencil, paper
• Draw a simple tic-tac-toe table on paper or chalkboard.
• Take turns to add a nought or a cross to the table to see who is the first to make a line of three.
• Your kid will likely catch on in no time before placing their symbol and start thinking carefully.
• Coloured counters or different items can be used to play this game as well.

5. Building a Maze – This activity is fun and fits for any age. It will also be a lot more enjoyable than doing a maze in an activity book, particularly for younger kids. 

• Materials Required: Chalk
• Draw a big maze with jumbo chalk on the paving. Make passages, including one or two, which end in an impasse. Teach your kid how to get out of it.  
• Make the maze more complicated and add more dead-end passages as your child gets better at figuring out a path and finding the way out.

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What is a problem solving process?

When a team or person faces an issue or obstacle, it can be tempting to quickly track a potential solution and set up a fast fix. This could happen without understanding the complexity of the problem and pursuing a systematic approach to seeking a solution.

The attempts to address issues or obstacles may become unstructured and frustrating without a consistent method. End-to-end processes for problem solving offer a mechanism for a community to tackle any size or nature, and see results. Problem solving activities for adults, kids, and students can help make the problem solving process very useful.

Army problem solving process

There are 7 steps to problem solving army model,

• Recognize and define the problem – The first step army problem solving process is defining the problem precisely and determining the root cause.
• Gather facts and make assumptions – You need to gather all information you have at your disposal. Common resources for information may be documentation and policies. Assumptions are unsubstantiated facts. Use facts rather than assumptions when you need to analyze the scope of the problem.
• Generate alternatives – One of the key steps in military problem solving is finding ways to solve the problem. Ideally, it best to have multiple approaches to solve the problem. Take input from peers and subordinates if possible.
• Analyze possible solutions – Analyze each possible solution with advantages and disadvantages. You evaluate each solution according to screening and feasibility criteria. Reject the solution when it fails in the screening process.
• Compare Alternatives – Another crucial step in the army problem solving model is to evaluate alternatives for cost and benefits. You need to consider your experience and immediate future. Tabulating each solution with the pros and cons will help clear the picture.
• Make an executive your decision – Make a decision and prepare an action plan, and put it in motion.
• Assess the result – You need to monitor the implementation of the plan and modify it if required. Establishing critical steps and milestones will help to ensure success.

Army problem solving games

• Capture the flag – the game helps in team building and army problem solving. Two teams compete against one another to retrieve a flag or object from the opposing team camp base and get into their camp base. This game is flexible, and ground rules need to be set before the game starts.
• Paintball – Paintball is a fun military problem solving activity. You can have many modifications and variations of the paintball game. The aim is to fire paint pellets at the opposing team. Laser tag is another variation of the game.
• Firing blind – Firing blind is a game where each team has a large number of water balloons. At the other end of the field has to hit the target is protected by a tarp from direct firing. The team has to hit the target that is covered. One team member acts as the observer and directs the team to hit the target with the water balloons.

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Obstacles to problem solving

Problem solving can take time and patience, one of the best ways to solve any problem is pausing and evaluating the problem. Obstacles to problem solving are,

• Misdiagnosis – Misdiagnosis is a common problem can occur due to preconceived idea, biases or judgments. Defining and having a concrete understanding of the problem is the first step in the problem solving activity. This can be difficult. If you are not careful, you may spend your time and resources solving the wrong problem and finding the wrong solution.
• Communication bias – Communication barriers are caused when we are unable to explain the problem to the team, or presuming we know more than everyone else. Everyone on the team must be on the same page. You may need to acknowledge you have a limited understanding of the problem.
• Solution bias – A common obstacle in problem solving is thinking there may be a universal solution or thinking the same solution can solve multiple problems. You need to evaluate a problem independently than try to force-fit a solution that worked previously.
• Cognitive bias – One of the barriers to finding an effective solution is cognitive bias, or the tendency to jump to conclusions. To find solutions fast firms often end up with an irrelevant solution. This may cause more problems down the line.
• Lack of empathy – Every problem is associated with human emotions or abilities. It is important to identify and recognize people affected by the problem or it will be difficult to find a solution that will solve help.

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Famous virtual problem solving software

Traditionally watercoolers chat is a great way to bring people together and help team members interact with one another. A virtual water cooler has a similar concept where people interact in a similar virtual setting or a dedicated virtual room. It allows remote teams to bond. Software that offers virtual water coolers services,

• unremot.com – provides users with a unique water cooler experience. The app provides unique solutions to remote teams.
• Microsoft Teams
• Informal Whatsapp group
• Donut over slack channels

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Cognitive Remediation Therapy: 13 Exercises & Worksheets

This can result in concentration, organizational, and planning difficulties that impact their quality of life and independent living.

Cognitive Remediation Therapy (CRT) helps by increasing awareness of intellectual difficulties and improving thinking skills. While originally designed for people with thinking problems associated with schizophrenia, it has also proven successful for those with other diagnoses (Bristol Mental Health, n.d.).

CRT works by encouraging a range of exercises and activities that challenge memory, flexible thinking, planning, and concentration problems.

This article explores CRT and its potential to help clients and includes techniques, activities, and worksheets to build effective therapy sessions.

Before you continue, we thought you might like to download our three Positive CBT Exercises for free . These science-based exercises will provide you with detailed insight into Positive CBT and give you the tools to apply it in your therapy or coaching.

This Article Contains:

What is cognitive remediation therapy (crt), how does cognitive remediation work, 8 techniques for your sessions, 7 exercises, activities, & games, 6 helpful worksheets and manuals, implementing online crt programs, 3 best software programs for helping your clients, a take-home message.

“Cognitive remediation is a behavioral treatment for people who are experiencing cognitive impairments that interfere with daily functioning” (Medalia, Revheim, & Herlands, 2009, p. 1).

Successful cognitive functions, including memory, attention, visual-spatial analysis, and abstract reasoning, are vital for engaging with tasks, the environment, and healthy relationships.

CRT improves cognitive processing and psychosocial functioning through behavioral training and increasing individual confidence in people with mental health disorders (Corbo & Abreu, 2018). Training interventions focus on the skills and supports required to “improve the success and satisfaction people experience in their chosen living, learning, working, and social environments” (Medalia et al., 2009, p. 2).

Exercises typically focus on specific cognitive functions, where tasks are repeated (often on a computer) at increasing degrees of difficulty. For example:

• Paying attention
• Remembering
• Being organized
• Planning skills
• Problem-solving
• Processing information

Based on the principles of errorless learning and targeted reinforcement exercises , interventions involve memory, motor dexterity, and visual reading tasks. Along with improving confidence in personal abilities, repetition encourages thinking about solving tasks in multiple ways (Corbo & Abreu, 2018).

While initially targeted for patients with schizophrenia, CRT is an effective treatment for other mental health conditions , including mood and eating disorders (Corbo & Abreu, 2018).

CRT is particularly effective when the cognitive skills and support interventions reflect the individual’s self-selected rehabilitation goals. As a result, cognitive remediation relies on collaboration, assessing client needs, and identifying appropriate opportunities for intervention (Medalia et al., 2009).

Cognitive remediation vs cognitive rehabilitation

CRT is one of several skill-training psychiatric rehabilitation interventions. And yet, cognitive remediation is not the same as cognitive rehabilitation (Tchanturia, 2015).

Cognitive rehabilitation typically targets neurocognitive processes damaged because of injury or illness and involves a series of interventions designed to retrain previously learned cognitive skills along with compensatory strategies (Tsaousides & Gordon, 2009).

While initially done in person, they can subsequently be performed remotely as required (Corbo & Abreu, 2018; Bristol Mental Health, n.d.).

Well-thought-out educational software provides multisensory feedback and positive reinforcement while supporting success, choice, and control of the learning process. Its design can target either specific cognitive functions or non-specific learning skills and mechanisms (Medalia et al., 2009).

CRT successfully uses the brain’s neuroplasticity and is often more effective in younger age groups who haven’t experienced the effects of long-term psychosis. It works by increasing activation and connectivity patterns within and across several brain regions involved in working memory and high-order executive functioning (Corbo & Abreu, 2018).

The Neuropsychological Educational Approach to Cognitive Remediation (NEAR) is one of several approaches that provide highly individualized learning opportunities. It allows each client to proceed at their own pace on tasks selected and designed to engage them and address their cognitive needs (Medalia et al., 2009).

NEAR and other CRT techniques are influenced by learning theory and make use of the following (Medalia et al., 2009):

• Errorless learning Encouraging the client to learn progressively, creating a positive experience without relying on trial and error.
• Shaping and positive feedback Reinforcing behaviors that approximate target behaviors (such as good timekeeping) and offering rewards (for example, monthly certificates for attendance).
• Prompting Using open-ended questions that guide the client toward the correct response.
• Modeling Demonstrating how to solve a problem.
• Generalizing Learning how to generalize learned skills to other situations.
• Bridging Understanding how to apply skills learned inside a session outside  in everyday life.

Encouraging intrinsic motivation (doing the tasks for the satisfaction of doing them rather than for external rewards) and task engagement are also essential aspects of successful CRT programs (Medalia et al., 2009).

Therapy is most effective when it successfully supports clients as they transfer learning skills into the real world.

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Cognitive remediation techniques must be selected according to the skills and needs of the client and typically fall into one of three major intervention categories (Medalia et al., 2009):

• Planning exercises, such as planning a trip to the beach to practice cognitive strategies
• Cueing and sequencing , such as adding signs or placing reminder notes at home to encourage completing everyday tasks (for example, brushing teeth)

Such techniques rely on several key principles, including “(1) teaching new, efficient, information processing strategies; (2) aiding the transfer of cognitive gains to the real world; and (3) modifying the local environment” (Medalia et al., 2009, p. 5).

• Restorative approaches Directly target cognitive deficits by repeating task practices and gradually increasing difficulty and complexity; along with regular feedback, they encourage accurate and high levels of performance.

Practice is often organized hierarchically, as follows:

• Elementary aspects of sensory processing (for example, improving auditory processing speed and accuracy)
• High-order memory and problem-solving skills (including executive functioning and verbal skills)

This technique assumes a degree of neuroplasticity that, with training, results in a greater degree of accuracy in sensory representations, improved cognitive strategies for grouping stimuli into more meaningful groups, and better recall.

• Repetition and reaching for increasing levels of task difficulty
• Modeling other people’s positive behavior
• Role-play  to re-enact experienced or imagined behavior from different perspectives
• Corrective feedback to improve and correct unwanted or unhelpful behavior

Complex social cognitive processes are typically broken down into elemental skills for repetitive practice, role-play, and corrective feedback.

Professor Dame Til Wykes: cognitive remediation therapy

It is vital that activities within CRT are interesting and engaging for clients. They must foster the motivation required to persevere to the end of the task or game.

The following three games and puzzles are particularly valuable for children and adolescents (modified from Tchanturia, 2015):

SET is a widely available card game that practices matching based on color, shape, shading, etc.

Clients must shift their thinking to identify multiple ways of categorizing and grouping cards, then physically sort them based on their understanding.

It may be helpful to begin with a limited set of cards to reduce the likelihood of the clients becoming overwhelmed by the game or finding it less enjoyable.

2. Rush Hour

Rush Hour is another fun game that balances problem-solving skills with speed.

Puzzles start simple and increase in complexity, with additional elements involved. Skills developed include problem-solving and abstract thinking, and the game requires a degree of perseverance.

Other activities require no specialist equipment and yet can be highly engaging and support clients in learning transferable skills (modified from Tchanturia, 2015).

• Bigger picture thinking This involves the client picturing a shape in their minds or looking at one out of sight of the therapist. They then describe the shape (without naming it), while the therapist attempts to draw it according to the instructions. This practice is helpful with clients who get overwhelmed by detail and cannot see the bigger picture.
• Word searches Word searches encourage the client to focus on relevant information and ignore everything else – an essential factor in central coherence. Such puzzles also challenge memory, concentration, and attention.
• Last word response Last word response is a challenging verbal game promoting cognitive flexibility. The first player makes up and says a sentence out loud. Each subsequent player makes up a new sentence, starting with the last word of the previous player’s sentence. For example, ‘ I like cheese’ may be followed by the next player saying, ‘ Cheese is my favorite sandwich ingredient ,’ etc.
• Dexterity Using your non-dominant hand once a week (for example, combing your hair or brushing your teeth) stimulates different parts of your brain, creating alternative patterns of neuron firing and strengthening cognitive functions.

The following therapy worksheets help structure Cognitive Remediation Therapy sessions and ensure that the needs of clients are met using appropriately targeted CRT interventions (modified from Medalia et al., 2009; Medalia & Bowie, 2016):

Client referral to CRT

The Cognitive Remediation Therapy Referral Form captures valuable information when a client is referred from another agency or therapist so that the new therapist can identify and introduce the most appropriate CRT interventions. The form includes information such as:

Primary reasons

Secondary reasons

• Self-confidence
• Working with others
• Time management
• Goal-directed activities

Cognitive Appraisal for CRT

The Cognitive Appraisal for CRT form is helpful for identifying and recording areas of cognitive processing that cause difficulty for the client and require focus during Cognitive Remediation Therapy sessions.

Clients are scored on their degree of difficulty with the following:

• Paying attention during conversation
• Maintaining concentration in meetings
• Completing tasks once started
• Starting tasks
• Planning and organizing tasks and projects
• Reasoning and solving problems

Software Appraisal for CRT

The Software Appraisal for CRT form helps assess which software would be most helpful in a specific Cognitive Remediation Therapy session. It provides valuable input for tailoring treatment to the needs of the client.

For example:

• Level of reading ability required
• Cognitive deficits addressed by the software
• What is the multimedia experience like?
• How much input is required by the therapist?

Appraisal records become increasingly important as more software is acquired for clients with various cognitive deficits from multiple backgrounds.

Software Usage for CRT

The Software Usage for CRT form helps keep track of the software clients have tried and how effectively it supports them as they learn, develop, and overcome cognitive deficits.

The client considers the software they use and whether they practiced the following areas of cognition:

• Concentration
• Processing speed
• Multitasking
• Logic and reasoning
• Organization
• Fast responses
• Working memory

Thought Tracking During Cognitive Remediation Therapy

Thought Tracking During Cognitive Remediation Therapy is valuable for identifying and recording the client’s goals for that day’s Cognitive Remediation Therapy session and understanding how it relates to their overall treatment goals.

Planning to Meet Goals in CRT

The Planning to Meet Goals in CRT worksheet is for clients requiring support and practice in planning, goal-setting, and goal achievement.

Working with the client, answer the following prompts:

• What goal or project are you working toward?
• What date should it be completed by?
• Are there any obstacles to overcome to complete the goal?
• Are there any additional resources required?
• Then consider the steps needed to achieve the goal.

Other free resources

Happy Neuron provides several other free resources that are available for download .

Consider the five Cs when selecting online CRT programs (modified from Medalia et al., 2009):

• Cognitive – What target deficits are being addressed?
• Client – What interests and level of functioning does the client have?
• Computer – What computing requirements and compatibility factors need to be considered?
• Context – Does the software use real-world or fantasy activities and environments? Are they age and cognitive ability appropriate?
• Choice – Is the learner given choice and options to adapt the activity to their preferences?

Once you’ve ordered the software, give it a thorough review to understand when it is most appropriate to use and with whom.

For online CRT programs to be effective as teaching tools and activities, they should include the following features (modified from Medalia et al., 2009, p. 53):

• Intrinsically motivating
• Active use of information
• Multisensory strategies
• Frequent feedback
• Control over the learning process
• Positive reinforcement
• Application of newly acquired skills in appropriate contexts
• Errorless learning – challenging yet not frustrating

Therapists must become familiar with each program’s content and processes so that targeted deficits are fully understood and clients are engaged without confusion or risk of failure.

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A great deal of software “targets different skills and offers a variety of opportunities for contextualization and personalization” (Medalia et al., 2009, p. 43).

We focus on three suppliers of extensive CRT software resources below (recommended by Medalia et al., 2009).

1. Happy Neuron

Happy Neuron provides a wide variety of online brain training exercises and activities to stimulate cognitive functioning in the following areas:

• Visual-spatial

When you’re performing well, the exercises become increasingly difficult.

The exercises are grouped into the following areas:

• Brain speed
• People skills
• Intelligence

3. Games for the Brain

Cognitive difficulties, such as challenges with paying attention, planning, remembering, and problem-solving, can further compound and exacerbate mental health issues

While initially created for schizophrenia, CRT is also valuable for other mental health problems, including eating and mood disorders. Treatments are effective in one-to-one and group sessions, and lessons can be transferred to the outside world, providing crucial gains for a client’s mental wellbeing and social interaction.

Through repeated and increasingly challenging skill-based interventions, CRT benefits cognitive functioning and provides confidence gains to its users. The treatment adheres to learning theory principles and targets specific brain processing areas such as motor dexterity, memory, and visual-spatial perception, along with higher-order functioning.

Involving clients in treatment choices increases the likelihood of ongoing perseverance, engagement, and motivation as activities repeat with increasing degrees of difficulty.

This article offers a valuable starting point for exploring CRT and its benefits, with several worksheets and forms to encourage effective treatment.

We hope you enjoyed reading this article. For more information, don’t forget to download our three Positive CBT Exercises for free .

• Bristol Mental Health. (n.d.). Cognitive remediation therapy: Improving thinking skills . Retrieved December 15, 2021, from http://www.awp.nhs.uk/media/424704/cognitive-remediation-therapy-022019.pdf
• Corbo, M., & Abreu, T. (2018). Cognitive remediation therapy: EFPT psychotherapy guidebook . Retrieved December 15, 2021, from https://epg.pubpub.org/pub/05-cognitive-remediation-therapy/release/3
• Medalia, A., & Bowie, C. R. (2016). Cognitive remediation to improve functional outcomes . Oxford University Press.
• Medalia, A., Revheim, N., & Herlands, T. (2009). Cognitive remediation for psychological disorders: Therapist guide . Oxford University Press.
• Tchanturia, K. (2015). Cognitive remediation therapy (CRT) for eating and weight disorders . Routledge.
• Tsaousides, T., & Gordon, W. A. (2009). Cognitive rehabilitation following traumatic brain injury: Assessment to treatment. Mount Sinai Journal of Medicine: A Journal of Translational and Personalized Medicine , 76 (2), 173-181.

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To my surprise this is a treatment that has not been discussed in the area I live and work. I just stumbled upon this when I was researching cognitive impairments with schizophrenia. I currently work on a team with multiple mental health professionals that go out into the community, to work with people diagnosed with Schizophrenia. It seems like most of what we do is manage and monitor symptoms. Are you aware of anyone or any agency in Buffalo, NY that uses this method of treatment? I am trying to figure out how to get trained and use it in practice, if that is possible. Any help will be greatly appreciated.

This looks like the treatment my daughter needs. She has struggled for years with the cognitive problems associated with depression. How do we find a therapist near us who can use these techniques?

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17 team building problem-solving activities that actually work

Wouldn’t it be great to go to work every day and everything just … works? While that’s a lovely daydream, in reality, we face challenges from time to time.

And when it comes to challenges, one thing remains true: Having a team you can rely on makes whatever it is way easier to deal with. 

It’s time to support your team in their personal growth and work on those problem-solving skills. The best way to do that is through some targeted team building activities . 

We’ve compiled a list of the best problem-solving activities, sorted by duration and your team’s needs. Bonus point: A lot of them are free !

Effective team building problem-solving activities

One of the most daunting aspects of team building is looking up ideas for things to do, not knowing whether they work. So we did the hard part for you and hand-picked the best team building activities to overcome obstacles. 

1. Improve collaboration with Work Buddy

Price: 14-day free trial, afterwards 7€ per user

Time : 15-20 minutes

Best for: Improving collaboration through understanding other team members' work preferences

Work Buddy is an innovative way to get teams on the same page! It's a fun and interactive quiz that helps team members understand each other better, leading towards improved collaboration. Through this session, you'll gain insights into your colleagues' working style - hours they prefer communicating during, their long-term goals, and more - which can help create stronger relationships within the workplace for more effective achievement of shared objectives. Work Buddy is free to try .

2. Practice to become a Communication Master

Best for: Exploring and understanding communication biases in the team

You're not alone if you've noticed misunderstandings or inefficient communication in your team. According to a recent study, 86% of knowledge workers report experiencing communication issues at work . Shortcomings in communication are estimated to lead to losses in profit of more than one trillion $ each year in the US alone.

Communication Master is an activity that helps your team practice explaining ideas in a clear and efficient way. It's challenging and fun, and you can try it for free .

3. Follow the GROW process

Price: Free

Time : 2-3 hours

Best for: Taking a tried and tested approach to problem-solving

Arguably the best way to tackle organizational problems is by applying a model already tried and tested in business coaching. The GROW model is precisely that. GROW is an acronym in which each letter represents a step in the problem-solving process.

How it works:

• G - Goal: Align on the goal(s) you want to achieve. Be as precise as possible and include numbers, time frames, etc. 
• R - Reality: Observe where you are on the journey to achieve your goal. What still lies ahead of you?
• O - Obstacles & Options: Which obstacles does your team currently face, and which challenges do you anticipate in the future? Consider various approaches to overcoming the (possible) roadblocks.
• W - Way forward: Write down concrete action steps that you will take moving forward, including responsibilities and timelines.

Watch this role play video to see how you can put GROW into action.

4. Assess personality types

Price: Free Time: 60-90 minutes

Best for: Increasing empathy and enhancing teamwork

If your teammates constantly clash with each other, chances are they have different personality types. Understanding differences within your team is critical for good collaboration and teamwork, the pillars of successful problem-solving. To get going, take a personality test together and learn about each other's strengths and weaknesses. Have a follow-up discussion to talk about how you can collaborate better in the future. 

Question starters for your discussion:

• Were you surprised by your results?
• Where does your personality benefit your work?
• How can you balance out each other's weaknesses?  
• How can you build on each other's strengths?
• Have you found a new appreciation for your teammates?

5. Have a well-being talk

Price: Free Time: 60 minutes ‍

Best for: Making sure your team is mentally prepared to tackle problems

If you feel like your team is lacking motivation and not on the top of their game, it may be time for a well-being check-in. Have an open conversation about mental health and your employees' feelings. Identify triggers for stress in the workplace; these typically include: 

• Content of the job 
• Role within the organization
• Professional development
• Work relationships
• Company culture
• Working conditions
• Personal reasons

Once you have identified the most prominent issues, create an action plan to improve your team’s mental well-being. If you need help facilitating this, Confetti offers a Mental Health Workshop led by a professional expert.

6. Online hackathon

Price: Free 

Time: 24-48 hours

Best for: Boosting teamwork and innovation; Solving a specific problem in your organization

A hackathon is an event in which people of different disciplines come together to solve a common, real-world problem. It is the perfect activity for quickly innovating processes within your organization. Hosting a hackathon online allows you to invite team members from all around the world.

There are already great resources about organizing virtual hackathons available. To get you going, here’s a quick rundown on the most important steps:

• Settle on the problem that your team should tackle, develop the deliverables, and invite industry experts to serve as a jury
• Choose a video conferencing platform so the participants can stay in touch throughout the hackathon
• Divide your team into smaller action teams. This works best if you involve different departments to mix and match different strengths and skillsets
• When the day of the hackathon arrives, hold a kick-off meeting to explain the process of the event 
• Have fun and get excited about great results

Leah Buchholz

Remote Expert & Jr. Content Marketer

Large groups

Prep required

Share fun facts and bond with a team quiz

Have your participants choose from a list of questions they’d like their coworkers to answer about them, before watching as they guess the right answer.

share-fun-facts-and-bond-with-a-team-quiz

Run a guided recognition activity

run-a-guided-recognition-activity

Organize a virtual cooking class

Hire a professional chef to help your team cook a delicious lunch or dinner. May be difficult for co-workers with families. To find providers and get tips, read our blog about virtual cooking classes.

organize-a-virtual-cooking-class

Hire a stand-up comedian

hire-a-stand-up-comedian

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Table of contents

Discover virtual team building with Gomada

Gomada auto-generates the optimal activity sequence for your team. All you need to do is schedule the activity.

Virtual team building problem-solving activities

If your team is working in a remote or hybrid setting and you’re looking for some fun games that strengthen problem-solving skills, the following activities are a match.

Related : The best team building software tools & apps.

7. Yes, and …

Time: 5-15 minutes

Best for: A quick game to foster creativity and flexibility

One of the best ways to strengthen your team’s ability to think quickly and adapt to unknown scenarios is through improv games. This one is perfect for beginners as it doesn’t require any acting, and your team can participate from the comfort of their home office chairs. 

To play the game, one person begins to tell a story, and the rest of the team has to build on it by replying with "yes, and". One after the other, everyone contributes one or two sentences, but people have to react quickly to keep the flow of the story going. 

You can determine the order in advance, for example, by first name or age, or keep it open to increase the difficulty level.

8. Flash of genius

Time: 15- 20 minutes

Best for: Quick thinking, boosting creativity, healthy competition

Have you ever had a flash of inspiration at a random moment? The one that prompts you to jot down your brilliant idea on a piece of paper or a napkin? That’s what this game is all about.

Before the game starts, you have to prepare several problem statements. These can be real, like ‘A team from another department constantly messes up your work. What do you do?’ or imaginative, such as ‘Aliens have landed on planet earth and kidnapped humans. What do you do?’. During the session, the participants then need to develop solutions to these problems. 

• Split the team into small groups and ask everyone to write down their approaches on a digital collaboration board 
• After two minutes of brainstorming, every team gets one more minute to decide on their number one solution
• For the finale, everyone presents their approach to the rest of the group

9. Codenames

Time: 15-30 minutes

Best for: Thinking outside the box, risk evaluation, communication

​​Codenames was initially released as a card game but is now also available as an online version. In this game, two teams must try to identify agents hiding behind codenames. 

• The playing field consists of 25 cards labeled with codenames (random words)
• Both teams assign one spymaster who gets to see under which cards the agents for their team are hiding. The spymasters take turns giving their team members clues to find the right cards, but with one big restriction – they can only say one word.
• The goal is to find all the right words before the other team finishes.

To be the fastest team, it is useful to give clues that connect different terms, but players have to be careful not to guess the cards that belong to the other group. Thus, the participants must find the right balance between risk-taking and passing on an opportunity to score.

10. Domino effect

Price: 0- 29€/person

Best for: Collaborating asynchronously and working together on one goal

The idea behind this activity is simple; you knock over one object that sets a second in motion, which is followed by a whole chain of reactions. What makes it difficult is that the team has to create this domino effect without being in the same place. Therefore, each team member has to create one part of the process and film it.

This is what it looks like: 

• Person 1 begins the series by knocking over a random object and making a video of it; let’s say they choose a ball that knocks down a book
• They inform person 2, who creates a video of a book falling onto a bottle. 
• Then, person 3 has to start their video with a bottle falling on the object of their choice and so on.
• In the end, all videos are cut together. 

The activity requires strategic thinking and good communication to have a consistent string of domino effects and is perfect for teams who work across different time zones. You can either set it up yourself or get a professional agency to support you.

11. Escape room

Price: 0-30€/person

Time: 15-90 min.

Best for: Refining attention to detail and logical thinking with a gamified experience

If you’re not already familiar with the concept of escape rooms, you’re missing out! In short, your team has to solve various puzzles and riddles while following a mystery tale. Only if they find the hidden clues will they reach the solution and escape the room. 

This makes escape rooms an excellent problem-solving team building activity for adults. Participants have to practice their patience and logical thinking. Virtual escape games usually take place over a video conferencing tool so participants can discuss their ideas as the game proceeds. One of our favorite escape room experiences is this Sherlock-inspired detective story.

12. Panel of Experts

Time: 15-30 min.

Best for: Helping team members to step out of their comfort zone through improvisation

Panel of Experts is another improv game that is great for fostering creativity and spontaneity as your team will have to create dialogues without any prior preparation and script.

How it works: 

• You determine one show host and two to four ‘experts’; the rest of the team will act as an audience. 
• Everybody in the audience can call in a topic they would like the group to discuss for two minutes. Collect all ideas and agree on a topic to start with.
• The actors now have to engage in a conversation in their respective roles. 
• After each round, assign the roles to new team members.

Your team will have collaboratively put up some entertaining scenes, and who knows, maybe you will discover some actual special-interest knowledge.

13. Sort the group

Time: 10-15 minutes

Best for: Improving communication; Getting to know your team

Sort the group exercises are exactly what they sound to be: As a team, you have to get in order following different attributes like height, age, duration at the company; you name it. The difficulty lies within the fact that you aren’t allowed to talk or write. Team members have to develop other ways to communicate and get in order.

Pro tip: You can open a shared document, write down the names of the participants and rearrange them until everyone agrees on the final result.

Trust Activity

Ups & Downs

Core dimension

What cheers us up and tears us down can be very different. Get to know your team’s motivators and demotivators.

Offline problem-solving activities for team building

If you’re pumped to do some team building in person , we’ve picked the right activities for you.

14. The minefield

Price: 0-10€

Best for: Practicing communication and listening skills and advancing trust between team members

This classic team building activity works very well to build trust in your team without the awkwardness of trust falls or entangling human knots. You’ll have to prepare a playing field beforehand, consisting of a starting and finishing line, and put some obstacles (e.g., bottles) in between. 

• Divide the team into several small groups. Each team lines up at the edge of the playing field.
• Each participant is given a blindfold to put on when it is their turn. You can use face masks or anything else to cover the eyes.
• After giving the go, the groups must try to guide their 'blind' teammates through the minefield using verbal instructions alone. If a person touches an object, they have to start over. If they make it through the minefield, the next person can start. 
• The fastest team wins. 

Pro tip: To make the game more difficult, you can rule that players cannot give directions (front, side, back) but must think of a code to guide their teammates.

15. Picking up trash

Time: 30 minutes - 3 hours

Best for: Teams looking to make a real impact beyond simple games

What better way to connect with your team than simultaneously doing something great for the environment? Have your team walk around the area around your office and pick up trash together. Afterward, you come together and brainstorm ideas on how to tackle the garbage problem. Maybe your neighborhood could profit from some more trash cans? Higher fines for littering? A better deposit system? Get creative!

You can also turn it into a challenge. To do so, divide your crew into smaller groups and assign each one the task of collecting as much rubbish as they can. After some time, you evaluate who had the most original approaches and picked up the most trash. 

Either way, you train your problem-solving skills on a real-world issue and do some good for nature.

16. Speed-dating

Time: 10-20 minutes

Best for: Fostering 1:1 conversations around work issues

While speed dating is best known for finding new romantic partners, it can also be applied to the working environment. 

Here is how it works:

• Divide the team into two groups, one of which positions itself in an inner and the other in an outer circle. There should always be two people facing each other. If you’re an uneven number, create one pair that always moves together.
• A game leader asks a question for which both partners have one minute to answer.
• Then the inner circle moves so that two new team members are facing each other.
• The game ends when everyone has returned to their original partner.

Some questions to inspire your own:

• If you could change one thing in your workday, what would it be?
• Would you rather have more time or more money? Why?
• What would you do if your laptop suddenly just stopped working?

17. Scavenger hunt

Price: Varies

Time: 2-3 hours

Best for: Fostering cross-team collaboration and boosting team morale

Another classic team-building activity that is great for promoting problem-solving. You have to work together as a team to find clues that will ultimately lead you to a goal. 

As far as preparation goes, you will have to decide between setting up the activity yourself or a professional provider. Depending on which option you choose, you will have to invest more money or time (yes, we are referring to the last game here). Either way, your joint search will have your team think outside the box and socialize with others. 

What are the benefits of problem-solving team building activities for businesses?

Problem-solving is an essential skill for every team. In particular, strengthening your team member’s decision-making and adaptability skills will ensure that your daily operations run a bit smoother; say a new process isn’t going as planned, or an essential co-worker falls sick, your team will be able to handle it. You also set out your organization for success when facing more drastic challenges, such as, uh, a global pandemic or changes in the company’s strategy. 

Some of the skills your team will improve on when regularly engaging in problem-solving team building activities are:

• Out-of-the-box thinking
• Communication
• Creativity 
• Flexibility
• Collaboration

Using team building problem-solving games

Investing time into team building activities that support problem-solving is the best way to empower your team in their abilities to overcome work challenges. Whether you’re an experienced leadership team looking to boost your decision-making and critical thinking skills or a young team working on collaboration and communication , these activities set you up for success. 

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Complex Problem Solving: What It Is and What It Is Not

Dietrich dörner.

1 Department of Psychology, University of Bamberg, Bamberg, Germany

Joachim Funke

2 Department of Psychology, Heidelberg University, Heidelberg, Germany

Computer-simulated scenarios have been part of psychological research on problem solving for more than 40 years. The shift in emphasis from simple toy problems to complex, more real-life oriented problems has been accompanied by discussions about the best ways to assess the process of solving complex problems. Psychometric issues such as reliable assessments and addressing correlations with other instruments have been in the foreground of these discussions and have left the content validity of complex problem solving in the background. In this paper, we return the focus to content issues and address the important features that define complex problems.

Succeeding in the 21st century requires many competencies, including creativity, life-long learning, and collaboration skills (e.g., National Research Council, 2011 ; Griffin and Care, 2015 ), to name only a few. One competence that seems to be of central importance is the ability to solve complex problems ( Mainzer, 2009 ). Mainzer quotes the Nobel prize winner Simon (1957) who wrote as early as 1957:

The capacity of the human mind for formulating and solving complex problems is very small compared with the size of the problem whose solution is required for objectively rational behavior in the real world or even for a reasonable approximation to such objective rationality. (p. 198)

The shift from well-defined to ill-defined problems came about as a result of a disillusion with the “general problem solver” ( Newell et al., 1959 ): The general problem solver was a computer software intended to solve all kind of problems that can be expressed through well-formed formulas. However, it soon became clear that this procedure was in fact a “special problem solver” that could only solve well-defined problems in a closed space. But real-world problems feature open boundaries and have no well-determined solution. In fact, the world is full of wicked problems and clumsy solutions ( Verweij and Thompson, 2006 ). As a result, solving well-defined problems and solving ill-defined problems requires different cognitive processes ( Schraw et al., 1995 ; but see Funke, 2010 ).

Well-defined problems have a clear set of means for reaching a precisely described goal state. For example: in a match-stick arithmetic problem, a person receives a false arithmetic expression constructed out of matchsticks (e.g., IV = III + III). According to the instructions, moving one of the matchsticks will make the equations true. Here, both the problem (find the appropriate stick to move) and the goal state (true arithmetic expression; solution is: VI = III + III) are defined clearly.

Ill-defined problems have no clear problem definition, their goal state is not defined clearly, and the means of moving towards the (diffusely described) goal state are not clear. For example: The goal state for solving the political conflict in the near-east conflict between Israel and Palestine is not clearly defined (living in peaceful harmony with each other?) and even if the conflict parties would agree on a two-state solution, this goal again leaves many issues unresolved. This type of problem is called a “complex problem” and is of central importance to this paper. All psychological processes that occur within individual persons and deal with the handling of such ill-defined complex problems will be subsumed under the umbrella term “complex problem solving” (CPS).

Systematic research on CPS started in the 1970s with observations of the behavior of participants who were confronted with computer simulated microworlds. For example, in one of those microworlds participants assumed the role of executives who were tasked to manage a company over a certain period of time (see Brehmer and Dörner, 1993 , for a discussion of this methodology). Today, CPS is an established concept and has even influenced large-scale assessments such as PISA (“Programme for International Student Assessment”), organized by the Organization for Economic Cooperation and Development ( OECD, 2014 ). According to the World Economic Forum, CPS is one of the most important competencies required in the future ( World Economic Forum, 2015 ). Numerous articles on the subject have been published in recent years, documenting the increasing research activity relating to this field. In the following collection of papers we list only those published in 2010 and later: theoretical papers ( Blech and Funke, 2010 ; Funke, 2010 ; Knauff and Wolf, 2010 ; Leutner et al., 2012 ; Selten et al., 2012 ; Wüstenberg et al., 2012 ; Greiff et al., 2013b ; Fischer and Neubert, 2015 ; Schoppek and Fischer, 2015 ), papers about measurement issues ( Danner et al., 2011a ; Greiff et al., 2012 , 2015a ; Alison et al., 2013 ; Gobert et al., 2015 ; Greiff and Fischer, 2013 ; Herde et al., 2016 ; Stadler et al., 2016 ), papers about applications ( Fischer and Neubert, 2015 ; Ederer et al., 2016 ; Tremblay et al., 2017 ), papers about differential effects ( Barth and Funke, 2010 ; Danner et al., 2011b ; Beckmann and Goode, 2014 ; Greiff and Neubert, 2014 ; Scherer et al., 2015 ; Meißner et al., 2016 ; Wüstenberg et al., 2016 ), one paper about developmental effects ( Frischkorn et al., 2014 ), one paper with a neuroscience background ( Osman, 2012 ) 1 , papers about cultural differences ( Güss and Dörner, 2011 ; Sonnleitner et al., 2014 ; Güss et al., 2015 ), papers about validity issues ( Goode and Beckmann, 2010 ; Greiff et al., 2013c ; Schweizer et al., 2013 ; Mainert et al., 2015 ; Funke et al., 2017 ; Greiff et al., 2017 , 2015b ; Kretzschmar et al., 2016 ; Kretzschmar, 2017 ), review papers and meta-analyses ( Osman, 2010 ; Stadler et al., 2015 ), and finally books ( Qudrat-Ullah, 2015 ; Csapó and Funke, 2017b ) and book chapters ( Funke, 2012 ; Hotaling et al., 2015 ; Funke and Greiff, 2017 ; Greiff and Funke, 2017 ; Csapó and Funke, 2017a ; Fischer et al., 2017 ; Molnàr et al., 2017 ; Tobinski and Fritz, 2017 ; Viehrig et al., 2017 ). In addition, a new “Journal of Dynamic Decision Making” (JDDM) has been launched ( Fischer et al., 2015 , 2016 ) to give the field an open-access outlet for research and discussion.

This paper aims to clarify aspects of validity: what should be meant by the term CPS and what not? This clarification seems necessary because misunderstandings in recent publications provide – from our point of view – a potentially misleading picture of the construct. We start this article with a historical review before attempting to systematize different positions. We conclude with a working definition.

Historical Review

The concept behind CPS goes back to the German phrase “komplexes Problemlösen” (CPS; the term “komplexes Problemlösen” was used as a book title by Funke, 1986 ). The concept was introduced in Germany by Dörner and colleagues in the mid-1970s (see Dörner et al., 1975 ; Dörner, 1975 ) for the first time. The German phrase was later translated to CPS in the titles of two edited volumes by Sternberg and Frensch (1991) and Frensch and Funke (1995a) that collected papers from different research traditions. Even though it looks as though the term was coined in the 1970s, Edwards (1962) used the term “dynamic decision making” to describe decisions that come in a sequence. He compared static with dynamic decision making, writing:

• simple  In dynamic situations, a new complication not found in the static situations arises. The environment in which the decision is set may be changing, either as a function of the sequence of decisions, or independently of them, or both. It is this possibility of an environment which changes while you collect information about it which makes the task of dynamic decision theory so difficult and so much fun. (p. 60)

The ability to solve complex problems is typically measured via dynamic systems that contain several interrelated variables that participants need to alter. Early work (see, e.g., Dörner, 1980 ) used a simulation scenario called “Lohhausen” that contained more than 2000 variables that represented the activities of a small town: Participants had to take over the role of a mayor for a simulated period of 10 years. The simulation condensed these ten years to ten hours in real time. Later, researchers used smaller dynamic systems as scenarios either based on linear equations (see, e.g., Funke, 1993 ) or on finite state automata (see, e.g., Buchner and Funke, 1993 ). In these contexts, CPS consisted of the identification and control of dynamic task environments that were previously unknown to the participants. Different task environments came along with different degrees of fidelity ( Gray, 2002 ).

According to Funke (2012) , the typical attributes of complex systems are (a) complexity of the problem situation which is usually represented by the sheer number of involved variables; (b) connectivity and mutual dependencies between involved variables; (c) dynamics of the situation, which reflects the role of time and developments within a system; (d) intransparency (in part or full) about the involved variables and their current values; and (e) polytely (greek term for “many goals”), representing goal conflicts on different levels of analysis. This mixture of features is similar to what is called VUCA (volatility, uncertainty, complexity, ambiguity) in modern approaches to management (e.g., Mack et al., 2016 ).

In his evaluation of the CPS movement, Sternberg (1995) compared (young) European approaches to CPS with (older) American research on expertise. His analysis of the differences between the European and American traditions shows advantages but also potential drawbacks for each side. He states (p. 301): “I believe that although there are problems with the European approach, it deals with some fundamental questions that American research scarcely addresses.” So, even though the echo of the European approach did not enjoy strong resonance in the US at that time, it was valued by scholars like Sternberg and others. Before attending to validity issues, we will first present a short review of different streams.

Different Approaches to CPS

In the short history of CPS research, different approaches can be identified ( Buchner, 1995 ; Fischer et al., 2017 ). To systematize, we differentiate between the following five lines of research:

• simple (a) The search for individual differences comprises studies identifying interindividual differences that affect the ability to solve complex problems. This line of research is reflected, for example, in the early work by Dörner et al. (1983) and their “Lohhausen” study. Here, naïve student participants took over the role of the mayor of a small simulated town named Lohhausen for a simulation period of ten years. According to the results of the authors, it is not intelligence (as measured by conventional IQ tests) that predicts performance, but it is the ability to stay calm in the face of a challenging situation and the ability to switch easily between an analytic mode of processing and a more holistic one.
• simple (b) The search for cognitive processes deals with the processes behind understanding complex dynamic systems. Representative of this line of research is, for example, Berry and Broadbent’s (1984) work on implicit and explicit learning processes when people interact with a dynamic system called “Sugar Production”. They found that those who perform best in controlling a dynamic system can do so implicitly, without explicit knowledge of details regarding the systems’ relations.
• simple (c) The search for system factors seeks to identify the aspects of dynamic systems that determine the difficulty of complex problems and make some problems harder than others. Representative of this line of research is, for example, work by Funke (1985) , who systematically varied the number of causal effects within a dynamic system or the presence/absence of eigendynamics. He found, for example, that solution quality decreases as the number of systems relations increases.
• simple (d) The psychometric approach develops measurement instruments that can be used as an alternative to classical IQ tests, as something that goes “beyond IQ”. The MicroDYN approach ( Wüstenberg et al., 2012 ) is representative for this line of research that presents an alternative to reasoning tests (like Raven matrices). These authors demonstrated that a small improvement in predicting school grade point average beyond reasoning is possible with MicroDYN tests.
• simple (e) The experimental approach explores CPS under different experimental conditions. This approach uses CPS assessment instruments to test hypotheses derived from psychological theories and is sometimes used in research about cognitive processes (see above). Exemplary for this line of research is the work by Rohe et al. (2016) , who test the usefulness of “motto goals” in the context of complex problems compared to more traditional learning and performance goals. Motto goals differ from pure performance goals by activating positive affect and should lead to better goal attainment especially in complex situations (the mentioned study found no effect).

To be clear: these five approaches are not mutually exclusive and do overlap. But the differentiation helps to identify different research communities and different traditions. These communities had different opinions about scaling complexity.

The Race for Complexity: Use of More and More Complex Systems

In the early years of CPS research, microworlds started with systems containing about 20 variables (“Tailorshop”), soon reached 60 variables (“Moro”), and culminated in systems with about 2000 variables (“Lohhausen”). This race for complexity ended with the introduction of the concept of “minimal complex systems” (MCS; Greiff and Funke, 2009 ; Funke and Greiff, 2017 ), which ushered in a search for the lower bound of complexity instead of the higher bound, which could not be defined as easily. The idea behind this concept was that whereas the upper limits of complexity are unbound, the lower limits might be identifiable. Imagine starting with a simple system containing two variables with a simple linear connection between them; then, step by step, increase the number of variables and/or the type of connections. One soon reaches a point where the system can no longer be considered simple and has become a “complex system”. This point represents a minimal complex system. Despite some research having been conducted in this direction, the point of transition from simple to complex has not been identified clearly as of yet.

Some years later, the original “minimal complex systems” approach ( Greiff and Funke, 2009 ) shifted to the “multiple complex systems” approach ( Greiff et al., 2013a ). This shift is more than a slight change in wording: it is important because it taps into the issue of validity directly. Minimal complex systems have been introduced in the context of challenges from large-scale assessments like PISA 2012 that measure new aspects of problem solving, namely interactive problems besides static problem solving ( Greiff and Funke, 2017 ). PISA 2012 required test developers to remain within testing time constraints (given by the school class schedule). Also, test developers needed a large item pool for the construction of a broad class of problem solving items. It was clear from the beginning that MCS deal with simple dynamic situations that require controlled interaction: the exploration and control of simple ticket machines, simple mobile phones, or simple MP3 players (all of these example domains were developed within PISA 2012) – rather than really complex situations like managerial or political decision making.

As a consequence of this subtle but important shift in interpreting the letters MCS, the definition of CPS became a subject of debate recently ( Funke, 2014a ; Greiff and Martin, 2014 ; Funke et al., 2017 ). In the words of Funke (2014b , p. 495):

• simple  It is funny that problems that nowadays come under the term ‘CPS’, are less complex (in terms of the previously described attributes of complex situations) than at the beginning of this new research tradition. The emphasis on psychometric qualities has led to a loss of variety. Systems thinking requires more than analyzing models with two or three linear equations – nonlinearity, cyclicity, rebound effects, etc. are inherent features of complex problems and should show up at least in some of the problems used for research and assessment purposes. Minimal complex systems run the danger of becoming minimal valid systems.

Searching for minimal complex systems is not the same as gaining insight into the way how humans deal with complexity and uncertainty. For psychometric purposes, it is appropriate to reduce complexity to a minimum; for understanding problem solving under conditions of overload, intransparency, and dynamics, it is necessary to realize those attributes with reasonable strength. This aspect is illustrated in the next section.

Importance of the Validity Issue

The most important reason for discussing the question of what complex problem solving is and what it is not stems from its phenomenology: if we lose sight of our phenomena, we are no longer doing good psychology. The relevant phenomena in the context of complex problems encompass many important aspects. In this section, we discuss four phenomena that are specific to complex problems. We consider these phenomena as critical for theory development and for the construction of assessment instruments (i.e., microworlds). These phenomena require theories for explaining them and they require assessment instruments eliciting them in a reliable way.

The first phenomenon is the emergency reaction of the intellectual system ( Dörner, 1980 ): When dealing with complex systems, actors tend to (a) reduce their intellectual level by decreasing self-reflections, by decreasing their intentions, by stereotyping, and by reducing their realization of intentions, (b) they show a tendency for fast action with increased readiness for risk, with increased violations of rules, and with increased tendency to escape the situation, and (c) they degenerate their hypotheses formation by construction of more global hypotheses and reduced tests of hypotheses, by increasing entrenchment, and by decontextualizing their goals. This phenomenon illustrates the strong connection between cognition, emotion, and motivation that has been emphasized by Dörner (see, e.g., Dörner and Güss, 2013 ) from the beginning of his research tradition; the emergency reaction reveals a shift in the mode of information processing under the pressure of complexity.

The second phenomenon comprises cross-cultural differences with respect to strategy use ( Strohschneider and Güss, 1999 ; Güss and Wiley, 2007 ; Güss et al., 2015 ). Results from complex task environments illustrate the strong influence of context and background knowledge to an extent that cannot be found for knowledge-poor problems. For example, in a comparison between Brazilian and German participants, it turned out that Brazilians accept the given problem descriptions and are more optimistic about the results of their efforts, whereas Germans tend to inquire more about the background of the problems and take a more active approach but are less optimistic (according to Strohschneider and Güss, 1998 , p. 695).

The third phenomenon relates to failures that occur during the planning and acting stages ( Jansson, 1994 ; Ramnarayan et al., 1997 ), illustrating that rational procedures seem to be unlikely to be used in complex situations. The potential for failures ( Dörner, 1996 ) rises with the complexity of the problem. Jansson (1994) presents seven major areas for failures with complex situations: acting directly on current feedback; insufficient systematization; insufficient control of hypotheses and strategies; lack of self-reflection; selective information gathering; selective decision making; and thematic vagabonding.

The fourth phenomenon describes (a lack of) training and transfer effects ( Kretzschmar and Süß, 2015 ), which again illustrates the context dependency of strategies and knowledge (i.e., there is no strategy that is so universal that it can be used in many different problem situations). In their own experiment, the authors could show training effects only for knowledge acquisition, not for knowledge application. Only with specific feedback, performance in complex environments can be increased ( Engelhart et al., 2017 ).

These four phenomena illustrate why the type of complexity (or degree of simplicity) used in research really matters. Furthermore, they demonstrate effects that are specific for complex problems, but not for toy problems. These phenomena direct the attention to the important question: does the stimulus material used (i.e., the computer-simulated microworld) tap and elicit the manifold of phenomena described above?

Dealing with partly unknown complex systems requires courage, wisdom, knowledge, grit, and creativity. In creativity research, “little c” and “BIG C” are used to differentiate between everyday creativity and eminent creativity ( Beghetto and Kaufman, 2007 ; Kaufman and Beghetto, 2009 ). Everyday creativity is important for solving everyday problems (e.g., finding a clever fix for a broken spoke on my bicycle), eminent creativity changes the world (e.g., inventing solar cells for energy production). Maybe problem solving research should use a similar differentiation between “little p” and “BIG P” to mark toy problems on the one side and big societal challenges on the other. The question then remains: what can we learn about BIG P by studying little p? What phenomena are present in both types, and what phenomena are unique to each of the two extremes?

Discussing research on CPS requires reflecting on the field’s research methods. Even if the experimental approach has been successful for testing hypotheses (for an overview of older work, see Funke, 1995 ), other methods might provide additional and novel insights. Complex phenomena require complex approaches to understand them. The complex nature of complex systems imposes limitations on psychological experiments: The more complex the environments, the more difficult is it to keep conditions under experimental control. And if experiments have to be run in labs one should bring enough complexity into the lab to establish the phenomena mentioned, at least in part.

There are interesting options to be explored (again): think-aloud protocols , which have been discredited for many years ( Nisbett and Wilson, 1977 ) and yet are a valuable source for theory testing ( Ericsson and Simon, 1983 ); introspection ( Jäkel and Schreiber, 2013 ), which seems to be banned from psychological methods but nevertheless offers insights into thought processes; the use of life-streaming ( Wendt, 2017 ), a medium in which streamers generate a video stream of think-aloud data in computer-gaming; political decision-making ( Dhami et al., 2015 ) that demonstrates error-proneness in groups; historical case studies ( Dörner and Güss, 2011 ) that give insights into the thinking styles of political leaders; the use of the critical incident technique ( Reuschenbach, 2008 ) to construct complex scenarios; and simulations with different degrees of fidelity ( Gray, 2002 ).

The methods tool box is full of instruments that have to be explored more carefully before any individual instrument receives a ban or research narrows its focus to only one paradigm for data collection. Brehmer and Dörner (1993) discussed the tensions between “research in the laboratory and research in the field”, optimistically concluding “that the new methodology of computer-simulated microworlds will provide us with the means to bridge the gap between the laboratory and the field” (p. 183). The idea behind this optimism was that computer-simulated scenarios would bring more complexity from the outside world into the controlled lab environment. But this is not true for all simulated scenarios. In his paper on simulated environments, Gray (2002) differentiated computer-simulated environments with respect to three dimensions: (1) tractability (“the more training subjects require before they can use a simulated task environment, the less tractable it is”, p. 211), correspondence (“High correspondence simulated task environments simulate many aspects of one task environment. Low correspondence simulated task environments simulate one aspect of many task environments”, p. 214), and engagement (“A simulated task environment is engaging to the degree to which it involves and occupies the participants; that is, the degree to which they agree to take it seriously”, p. 217). But the mere fact that a task is called a “computer-simulated task environment” does not mean anything specific in terms of these three dimensions. This is one of several reasons why we should differentiate between those studies that do not address the core features of CPS and those that do.

What is not CPS?

Even though a growing number of references claiming to deal with complex problems exist (e.g., Greiff and Wüstenberg, 2015 ; Greiff et al., 2016 ), it would be better to label the requirements within these tasks “dynamic problem solving,” as it has been done adequately in earlier work ( Greiff et al., 2012 ). The dynamics behind on-off-switches ( Thimbleby, 2007 ) are remarkable but not really complex. Small nonlinear systems that exhibit stunningly complex and unstable behavior do exist – but they are not used in psychometric assessments of so-called CPS. There are other small systems (like MicroDYN scenarios: Greiff and Wüstenberg, 2014 ) that exhibit simple forms of system behavior that are completely predictable and stable. This type of simple systems is used frequently. It is even offered commercially as a complex problem-solving test called COMPRO ( Greiff and Wüstenberg, 2015 ) for business applications. But a closer look reveals that the label is not used correctly; within COMPRO, the used linear equations are far from being complex and the system can be handled properly by using only one strategy (see for more details Funke et al., 2017 ).

Why do simple linear systems not fall within CPS? At the surface, nonlinear and linear systems might appear similar because both only include 3–5 variables. But the difference is in terms of systems behavior as well as strategies and learning. If the behavior is simple (as in linear systems where more input is related to more output and vice versa), the system can be easily understood (participants in the MicroDYN world have 3 minutes to explore a complex system). If the behavior is complex (as in systems that contain strange attractors or negative feedback loops), things become more complicated and much more observation is needed to identify the hidden structure of the unknown system ( Berry and Broadbent, 1984 ; Hundertmark et al., 2015 ).

Another issue is learning. If tasks can be solved using a single (and not so complicated) strategy, steep learning curves are to be expected. The shift from problem solving to learned routine behavior occurs rapidly, as was demonstrated by Luchins (1942) . In his water jar experiments, participants quickly acquired a specific strategy (a mental set) for solving certain measurement problems that they later continued applying to problems that would have allowed for easier approaches. In the case of complex systems, learning can occur only on very general, abstract levels because it is difficult for human observers to make specific predictions. Routines dealing with complex systems are quite different from routines relating to linear systems.

What should not be studied under the label of CPS are pure learning effects, multiple-cue probability learning, or tasks that can be solved using a single strategy. This last issue is a problem for MicroDYN tasks that rely strongly on the VOTAT strategy (“vary one thing at a time”; see Tschirgi, 1980 ). In real-life, it is hard to imagine a business manager trying to solve her or his problems by means of VOTAT.

What is CPS?

In the early days of CPS research, planet Earth’s dynamics and complexities gained attention through such books as “The limits to growth” ( Meadows et al., 1972 ) and “Beyond the limits” ( Meadows et al., 1992 ). In the current decade, for example, the World Economic Forum (2016) attempts to identify the complexities and risks of our modern world. In order to understand the meaning of complexity and uncertainty, taking a look at the worlds’ most pressing issues is helpful. Searching for strategies to cope with these problems is a difficult task: surely there is no place for the simple principle of “vary-one-thing-at-a-time” (VOTAT) when it comes to global problems. The VOTAT strategy is helpful in the context of simple problems ( Wüstenberg et al., 2014 ); therefore, whether or not VOTAT is helpful in a given problem situation helps us distinguish simple from complex problems.

Because there exist no clear-cut strategies for complex problems, typical failures occur when dealing with uncertainty ( Dörner, 1996 ; Güss et al., 2015 ). Ramnarayan et al. (1997) put together a list of generic errors (e.g., not developing adequate action plans; lack of background control; learning from experience blocked by stereotype knowledge; reactive instead of proactive action) that are typical of knowledge-rich complex systems but cannot be found in simple problems.

Complex problem solving is not a one-dimensional, low-level construct. On the contrary, CPS is a multi-dimensional bundle of competencies existing at a high level of abstraction, similar to intelligence (but going beyond IQ). As Funke et al. (2018) state: “Assessment of transversal (in educational contexts: cross-curricular) competencies cannot be done with one or two types of assessment. The plurality of skills and competencies requires a plurality of assessment instruments.”

There are at least three different aspects of complex systems that are part of our understanding of a complex system: (1) a complex system can be described at different levels of abstraction; (2) a complex system develops over time, has a history, a current state, and a (potentially unpredictable) future; (3) a complex system is knowledge-rich and activates a large semantic network, together with a broad list of potential strategies (domain-specific as well as domain-general).

Complex problem solving is not only a cognitive process but is also an emotional one ( Spering et al., 2005 ; Barth and Funke, 2010 ) and strongly dependent on motivation (low-stakes versus high-stakes testing; see Hermes and Stelling, 2016 ).

Furthermore, CPS is a dynamic process unfolding over time, with different phases and with more differentiation than simply knowledge acquisition and knowledge application. Ideally, the process should entail identifying problems (see Dillon, 1982 ; Lee and Cho, 2007 ), even if in experimental settings, problems are provided to participants a priori . The more complex and open a given situation, the more options can be generated (T. S. Schweizer et al., 2016 ). In closed problems, these processes do not occur in the same way.

In analogy to the difference between formative (process-oriented) and summative (result-oriented) assessment ( Wiliam and Black, 1996 ; Bennett, 2011 ), CPS should not be reduced to the mere outcome of a solution process. The process leading up to the solution, including detours and errors made along the way, might provide a more differentiated impression of a person’s problem-solving abilities and competencies than the final result of such a process. This is one of the reasons why CPS environments are not, in fact, complex intelligence tests: research on CPS is not only about the outcome of the decision process, but it is also about the problem-solving process itself.

Complex problem solving is part of our daily life: finding the right person to share one’s life with, choosing a career that not only makes money, but that also makes us happy. Of course, CPS is not restricted to personal problems – life on Earth gives us many hard nuts to crack: climate change, population growth, the threat of war, the use and distribution of natural resources. In sum, many societal challenges can be seen as complex problems. To reduce that complexity to a one-hour lab activity on a random Friday afternoon puts it out of context and does not address CPS issues.

Theories about CPS should specify which populations they apply to. Across populations, one thing to consider is prior knowledge. CPS research with experts (e.g., Dew et al., 2009 ) is quite different from problem solving research using tasks that intentionally do not require any specific prior knowledge (see, e.g., Beckmann and Goode, 2014 ).

More than 20 years ago, Frensch and Funke (1995b) defined CPS as follows:

• simple  CPS occurs to overcome barriers between a given state and a desired goal state by means of behavioral and/or cognitive, multi-step activities. The given state, goal state, and barriers between given state and goal state are complex, change dynamically during problem solving, and are intransparent. The exact properties of the given state, goal state, and barriers are unknown to the solver at the outset. CPS implies the efficient interaction between a solver and the situational requirements of the task, and involves a solver’s cognitive, emotional, personal, and social abilities and knowledge. (p. 18)

The above definition is rather formal and does not account for content or relations between the simulation and the real world. In a sense, we need a new definition of CPS that addresses these issues. Based on our previous arguments, we propose the following working definition:

• simple  Complex problem solving is a collection of self-regulated psychological processes and activities necessary in dynamic environments to achieve ill-defined goals that cannot be reached by routine actions. Creative combinations of knowledge and a broad set of strategies are needed. Solutions are often more bricolage than perfect or optimal. The problem-solving process combines cognitive, emotional, and motivational aspects, particularly in high-stakes situations. Complex problems usually involve knowledge-rich requirements and collaboration among different persons.

The main differences to the older definition lie in the emphasis on (a) the self-regulation of processes, (b) creativity (as opposed to routine behavior), (c) the bricolage type of solution, and (d) the role of high-stakes challenges. Our new definition incorporates some aspects that have been discussed in this review but were not reflected in the 1995 definition, which focused on attributes of complex problems like dynamics or intransparency.

This leads us to the final reflection about the role of CPS for dealing with uncertainty and complexity in real life. We will distinguish thinking from reasoning and introduce the sense of possibility as an important aspect of validity.

CPS as Combining Reasoning and Thinking in an Uncertain Reality

Leading up to the Battle of Borodino in Leo Tolstoy’s novel “War and Peace”, Prince Andrei Bolkonsky explains the concept of war to his friend Pierre. Pierre expects war to resemble a game of chess: You position the troops and attempt to defeat your opponent by moving them in different directions.

“Far from it!”, Andrei responds. “In chess, you know the knight and his moves, you know the pawn and his combat strength. While in war, a battalion is sometimes stronger than a division and sometimes weaker than a company; it all depends on circumstances that can never be known. In war, you do not know the position of your enemy; some things you might be able to observe, some things you have to divine (but that depends on your ability to do so!) and many things cannot even be guessed at. In chess, you can see all of your opponent’s possible moves. In war, that is impossible. If you decide to attack, you cannot know whether the necessary conditions are met for you to succeed. Many a time, you cannot even know whether your troops will follow your orders…”

In essence, war is characterized by a high degree of uncertainty. A good commander (or politician) can add to that what he or she sees, tentatively fill in the blanks – and not just by means of logical deduction but also by intelligently bridging missing links. A bad commander extrapolates from what he sees and thus arrives at improper conclusions.

Many languages differentiate between two modes of mentalizing; for instance, the English language distinguishes between ‘thinking’ and ‘reasoning’. Reasoning denotes acute and exact mentalizing involving logical deductions. Such deductions are usually based on evidence and counterevidence. Thinking, however, is what is required to write novels. It is the construction of an initially unknown reality. But it is not a pipe dream, an unfounded process of fabrication. Rather, thinking asks us to imagine reality (“Wirklichkeitsfantasie”). In other words, a novelist has to possess a “sense of possibility” (“Möglichkeitssinn”, Robert Musil; in German, sense of possibility is often used synonymously with imagination even though imagination is not the same as sense of possibility, for imagination also encapsulates the impossible). This sense of possibility entails knowing the whole (or several wholes) or being able to construe an unknown whole that could accommodate a known part. The whole has to align with sociological and geographical givens, with the mentality of certain peoples or groups, and with the laws of physics and chemistry. Otherwise, the entire venture is ill-founded. A sense of possibility does not aim for the moon but imagines something that might be possible but has not been considered possible or even potentially possible so far.

Thinking is a means to eliminate uncertainty. This process requires both of the modes of thinking we have discussed thus far. Economic, political, or ecological decisions require us to first consider the situation at hand. Though certain situational aspects can be known, but many cannot. In fact, von Clausewitz (1832) posits that only about 25% of the necessary information is available when a military decision needs to be made. Even then, there is no way to guarantee that whatever information is available is also correct: Even if a piece of information was completely accurate yesterday, it might no longer apply today.

Once our sense of possibility has helped grasping a situation, problem solvers need to call on their reasoning skills. Not every situation requires the same action, and we may want to act this way or another to reach this or that goal. This appears logical, but it is a logic based on constantly shifting grounds: We cannot know whether necessary conditions are met, sometimes the assumptions we have made later turn out to be incorrect, and sometimes we have to revise our assumptions or make completely new ones. It is necessary to constantly switch between our sense of possibility and our sense of reality, that is, to switch between thinking and reasoning. It is an arduous process, and some people handle it well, while others do not.

If we are to believe Tuchman’s (1984) book, “The March of Folly”, most politicians and commanders are fools. According to Tuchman, not much has changed in the 3300 years that have elapsed since the misguided Trojans decided to welcome the left-behind wooden horse into their city that would end up dismantling Troy’s defensive walls. The Trojans, too, had been warned, but decided not to heed the warning. Although Laocoön had revealed the horse’s true nature to them by attacking it with a spear, making the weapons inside the horse ring, the Trojans refused to see the forest for the trees. They did not want to listen, they wanted the war to be over, and this desire ended up shaping their perception.

The objective of psychology is to predict and explain human actions and behavior as accurately as possible. However, thinking cannot be investigated by limiting its study to neatly confined fractions of reality such as the realms of propositional logic, chess, Go tasks, the Tower of Hanoi, and so forth. Within these systems, there is little need for a sense of possibility. But a sense of possibility – the ability to divine and construe an unknown reality – is at least as important as logical reasoning skills. Not researching the sense of possibility limits the validity of psychological research. All economic and political decision making draws upon this sense of possibility. By not exploring it, psychological research dedicated to the study of thinking cannot further the understanding of politicians’ competence and the reasons that underlie political mistakes. Christopher Clark identifies European diplomats’, politicians’, and commanders’ inability to form an accurate representation of reality as a reason for the outbreak of World War I. According to Clark’s (2012) book, “The Sleepwalkers”, the politicians of the time lived in their own make-believe world, wrongfully assuming that it was the same world everyone else inhabited. If CPS research wants to make significant contributions to the world, it has to acknowledge complexity and uncertainty as important aspects of it.

For more than 40 years, CPS has been a new subject of psychological research. During this time period, the initial emphasis on analyzing how humans deal with complex, dynamic, and uncertain situations has been lost. What is subsumed under the heading of CPS in modern research has lost the original complexities of real-life problems. From our point of view, the challenges of the 21st century require a return to the origins of this research tradition. We would encourage researchers in the field of problem solving to come back to the original ideas. There is enough complexity and uncertainty in the world to be studied. Improving our understanding of how humans deal with these global and pressing problems would be a worthwhile enterprise.

Author Contributions

JF drafted a first version of the manuscript, DD added further text and commented on the draft. JF finalized the manuscript.

Authors Note

After more than 40 years of controversial discussions between both authors, this is the first joint paper. We are happy to have done this now! We have found common ground!

Conflict of Interest Statement

The authors declare that the research was conducted in the absence of any commercial or financial relationships that could be construed as a potential conflict of interest.

Acknowledgments

The authors thank the Deutsche Forschungsgemeinschaft (DFG) for the continuous support of their research over many years. Thanks to Daniel Holt for his comments on validity issues, thanks to Julia Nolte who helped us by translating German text excerpts into readable English and helped us, together with Keri Hartman, to improve our style and grammar – thanks for that! We also thank the two reviewers for their helpful critical comments on earlier versions of this manuscript. Finally, we acknowledge financial support by Deutsche Forschungsgemeinschaft and Ruprecht-Karls-Universität Heidelberg within their funding programme Open Access Publishing .

1 The fMRI-paper from Anderson (2012) uses the term “complex problem solving” for tasks that do not fall in our understanding of CPS and is therefore excluded from this list.

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Adults Get Creative: Problem-Solving Activities

As adults, we often face different challenges in our personal and professional lives. These challenges require effective problem-solving skills. Engaging in problem-solving activities can help us sharpen our critical thinking and creativity.

In this article, we will explore a range of fun and engaging problem-solving activities that adults can participate in to enhance their ability to think outside the box and find innovative solutions to everyday problems. Whether it’s solving riddles, participating in escape room challenges, or engaging in group brainstorming sessions, these activities offer valuable opportunities for adults to flex their problem-solving muscles.

Why Solving Problems Matters for Grown-ups

Solving problems is important for adults, especially in the workplace. It helps them enhance their risk-handling abilities, improve communication skills, and increase productivity. When adults work together to solve tough problems, it fosters better communication and teamwork. This helps team members understand each other’s strengths and weaknesses, making collaboration more effective.

Creative problem-solving activities enable adults to develop a proactive mindset and think critically, preparing them for future challenges. By honing their problem-solving skills now, adults can equip themselves with the abilities necessary to navigate unforeseen obstacles in the future, making them more adaptable and resilient in a rapidly changing work environment.

How Solving Tough Stuff Helps You at Work

We talk better when we solve stuff together.

Solving problems together is beneficial for improving communication and teamwork. It fosters open dialogue and encourages individuals to listen to each other. This promotes trust and rapport among team members, leading to a more cohesive work environment.

Solving tough stuff as a group contributes to better communication and collaboration in the workplace. It allows team members to share ideas, think critically, and align their efforts to achieve common objectives. It also encourages the diverse expertise of team members to be utilized effectively, enhancing problem-solving capabilities and strengthening collaboration.

These activities prompt team members to communicate more effectively and empathize with each other. This results in improved working relationships and the development of collective problem-solving skills within the team.

Getting Smarter at Work by Solving Stuff

Creative problem-solving is important for adults in the workplace. It helps with risk management , communication, and productivity. When adults work together on tough problems, they develop a proactive mindset and improve decision-making. These skills are important for handling complex projects in a team. Problem-solving activities help with thinking outside the box, analytical skills, and logical reasoning, all of which are important for workplace challenges.

Thinking Ahead: How Solving Problems Now Helps Tomorrow

Problem-solving skills are important for adults and their careers. They help improve communication, collaboration, and adaptability.

Solving tough problems now can benefit someone in the future by fostering creativity , analytical thinking, lateral thinking, and logical reasoning.

Thinking ahead and solving problems now can contribute to a person’s success in the long run. It can promote a proactive mindset, better risk handling, improved productivity output, and better decision-making skills.

These skills are important for workplace success and personal development.

Cool Games that Make You Think Fast

Play detective with espionage games.

Playing espionage games can help adults improve their problem-solving skills. Games like Espionage! and Art Heist challenge players to think quickly and strategically. By practicing problem-solving in a fun way, the learning process becomes more enjoyable and memorable. These activities are great for team building, enhancing collaboration, and improving communication.

Crack the Code in Van Gogh’s Art Heist

Players can solve the code in Van Gogh’s Art Heist. They’ll use their problem-solving and logical reasoning skills to decipher clues and puzzles. Working in teams, they strategize to recover the stolen artwork and identify the thief.

The game emphasizes the importance of teamwork and effective communication. It encourages players to collaborate closely to overcome challenges and reach the goal.

Participating in the game helps players develop their critical thinking and decision-making skills. It prompts them to think creatively and make informed decisions under pressure. The game also fosters a proactive mindset and strengthens communication and leadership skills.

Wizards’ Battle: Who’s the Smartest

“Wizards’ Battle: Who’s the Smartest” is a game that promotes critical thinking and problem-solving skills. It offers an imaginative and dynamic role-playing scenario. Players are prompted to develop unique and innovative strategies to outsmart their opponents. This involves creative and logical thinking.

The game challenges players to think creatively and strategically. They must make quick decisions and adapt to changing situations in the battle.

Players will benefit from the game as it promotes adaptability, quick thinking ability, logical reasoning, and motivation skills. They engage in a collaborative effort to solve problems and achieve their objectives.

Secret Words and Crosswords: Puzzle Time

Playing puzzle games like “Puzzle Time” has many benefits. It can help improve curiosity, concentration, creativity, and problem-solving skills. Adults can expand their vocabulary, enhance cognitive abilities, boost memory, and reduce stress by solving secret words and crosswords. Engaging in these activities can also improve communication, lateral thinking, and logical reasoning, leading to better decision-making abilities and quick-thinking.

“Puzzle Time” also helps develop problem-solving skills by encouraging strategic thinking, associative thinking, and spatial reasoning. It promotes effective time and resource management, adaptability, perseverance, and team collaboration and communication.

“Puzzle Time” features a variety of puzzles and games, such as secret words, crosswords, Sudoku, riddles, word search, escape rooms, and treasure hunts. These games are designed to offer word and number challenges, improve lateral thinking, and enhance teamwork, making them a fun way for adults to hone their problem-solving skills and work together effectively.

Lost in Space: What Would You Do?

When you’re lost in space with limited resources and communication, you need problem-solving skills and creativity to survive. Prioritizing problem-solving and decision-making in this high-stress and uncertain environment is crucial. Strategies like staying calm, focused, and communicating clearly with team members, as well as using available resources effectively, are vital for survival.

Drawing inspiration from well-known individuals and their problem-solving approaches can offer new perspectives and innovative ideas in these dire circumstances. Being adaptable, collaborative, and creative in problem-solving is key to overcoming the challenges of being lost in space.

Build the Highest Spaghetti Tower

Building the highest spaghetti tower is a challenging and fun activity. It helps develop teamwork and problem-solving skills among adults.

By working together to create a stable structure using limited resources, participants learn to communicate effectively. They also understand each other’s strengths and collaborate on finding creative solutions to a common goal.

Engaging in challenges that require problem-solving and creativity fosters a sense of camaraderie. It also encourages out-of-the-box thinking, resilience, and adaptability.

Building the spaghetti tower necessitates critical thinking. Participants need to strategize, innovate, and come up with unique solutions to the problem at hand.

It also promotes innovation by urging individuals to think creatively and experiment with different approaches to build a sturdy tower.

Through this activity, adults can enhance their critical thinking, analytical, and decision-making skills. These skills are essential for effective problem-solving and innovation in various professional settings.

Off to Space: The Frostbite Challenge

“Off to Space: The Frostbite Challenge” is an activity that promotes teamwork and problem-solving skills. In this simulation, teams navigate space with limited resources to survive a frostbite situation. It encourages quick thinking, effective communication, and collaboration to find innovative solutions. Participation can lead to benefits like improved risk handling, enhanced communication, increased productivity, and a proactive mindset.

Strategies include brainstorming, effective communication, using available resources, and adapting to change. The activity aims to encourage critical thinking, decision-making, and effective problem-solving within a team.

Twisty Puzzles and Brainteasers

Escape rooms: can you get out.

Escape rooms are designed to be exciting and challenging. They involve problem-solving activities, collaboration, time constraints, and immersive storytelling.

Participating in escape rooms can improve problem-solving skills for adults. It helps in thinking critically and analytically, fostering adaptability and teamwork.

Strategies for solving puzzles and escaping from an escape room involve effective communication, strategic thinking, resourcefulness, and approaching challenges from different angles.

These activities offer an engaging and interactive way for adults to work on their decision-making skills and creativity.

Treasure Hunts: Search for Hidden Clues

Treasure hunts are a fun way to boost problem-solving skills. Participants use logic and critical thinking to find hidden clues and the treasure. This activity encourages creativity and thinking outside the box as people work together to interpret the clues.

Using treasure hunts to develop problem-solving skills has many benefits. It improves critical thinking, analytical skills, perseverance, motivation, and quick thinking. Solving puzzles under time constraints also helps develop a proactive mindset and decision-making skills.

Treasure hunts also promote teamwork and collaborative problem-solving. Participants need to communicate effectively, share ideas, and work together to find and interpret clues. This fosters improved team collaboration, communication, adaptability, and logical reasoning within a group.

Poems and Stories: Who Can Make the Best?

Creativity and storytelling are important in problem-solving. They help people think innovatively. By mixing poetry and storytelling into problem-solving, people can use their imagination to find unique solutions.

To create problem-solving poems and stories, individuals need strong analytical, lateral thinking, and communication skills. They should identify the core issue, think critically, and develop a narrative that captures the problem and offers a resolution. Using metaphor, symbolism, and vivid imagery makes the story emotionally engaging.

Poems and stories can inspire others to solve real-world issues by connecting emotionally and conveying a sense of urgency. Through storytelling, individuals can raise awareness, evoke empathy, and motivate others to take action. This makes poems and stories powerful tools for driving problem-solving efforts.

Choose Your Path in Adventure Games

Playing adventure games is a great way to improve problem-solving skills. These games require players to make strategic decisions and think about potential outcomes, which can boost analytical thinking and quick decision-making. These skills are important in both personal and professional situations, helping individuals handle risks, communicate effectively, and stay proactive.

In adventure games, players must plan their moves and consider different scenarios to solve challenges and puzzles. This enhances their strategic thinking, decision-making, lateral thinking, logical reasoning, and ability to work under pressure.

Dumbest Idea Wins: Be Silly and Smart

Silliness and smarts together can help problem-solving. It encourages creativity, thinking outside the box, and finding different ways to solve problems.

For instance, playing ‘Dumbest Idea Wins’ can lead to better solutions. It lets people think of outrageous ideas without worrying about being judged. This can spark unconventional ideas that may lead to more practical and effective ones.

Using the ‘Dumbest Idea Wins’ concept can enhance teamwork. It creates an environment where team members can freely share ideas without fear of criticism. This can improve communication, idea generation, and team bonding, resulting in better problem-solving.

Steps to Be a Problem Solving Pro

Get ready: prep your brain.

It’s important to prepare your brain for problem-solving. Developing these skills can improve your work performance. Practicing creative problem-solving activities helps you think critically, make better decisions, communicate effectively, work collaboratively, and adapt to new challenges.

These skills are vital in project management. They lead to better risk handling, increased productivity, and a proactive mindset. Solving tough problems can benefit your work performance by enhancing your ability to think outside the box, analyze complex situations, and develop innovative solutions. These skills can also improve decision-making, communication, and project management.

To become a problem-solving pro, you can enhance your critical thinking and decision-making skills. Engage in activities like brainstorming, gamification, word and number challenges, social deduction games, and role-playing exercises. By participating in these activities, you’ll develop skills like creative problem-solving, analytical thinking, lateral thinking, perseverance, motivation, adaptability, quick thinking, and logical reasoning. These skills are essential for becoming a proficient problem solver in project management and other professional fields.

Make a Plan: Setting Up for Success

Solving tough problems at work can enhance an individual’s decision-making and critical thinking abilities. By solving tough problems, the individual learns how to handle complexities and uncertainties. This leads to improved risk management in the workplace. Problem-solving skills prompt employees to think innovatively and foster a proactive mindset. This contributes to increased productivity and improved communication within a team.

Making a plan is crucial for setting up success. It provides a structured roadmap, enabling individuals to foresee potential obstacles and strategic measures to overcome them. A well-thought-out plan facilitates effective time management, resource allocation, and goal attainment.

Becoming a problem-solving pro involves practicing creative problem-solving activities, developing analytical skills, and cultivating a general ability to think out of the box. Activities such as:

• “40-20-10-5”
• “Brainstorm Ideas”
• “Gamification”
• “Egg Drop Idea”

enhance critical thinking and decision-making skills. Meanwhile, “Legoman,” “Espionage!” and “Online Escape Rooms” promote adaptability and team collaboration.

Do It: Putting Your Plan into Action

To put your plan into action effectively, you should:

• Communicate the desired outcome and steps to the team.
• Assign roles and responsibilities.
• Establish a timeline for execution.

An example of this is the “Reverse Pyramid” activity, which involves teams working together to flip a pyramid shape. Teams collaborate, communicate effectively, and adapt as needed to accomplish the task.

It’s also important to encourage adaptability, collaboration, and creative thinking. For instance, the “Dumbest Idea First” exercise requires participants to think of the most absurd solution before analyzing and brainstorming more feasible options. This allows teams to assess and reflect on different approaches, leading to more refined and innovative solutions.

Make It Better: How to Improve Your Ideas

Problem-solving skills are very important for adults at work. They help with risk management, communication, and productivity. To get better at problem-solving, try activities like “Dumbest Idea

First,” “Reverse Pyramid,” and “Human Knot.” These games help with creative problem-solving, thinking outside the box, perseverance, and teamwork. Games like Espionage!, Art Heist, and Online Escape Rooms also improve critical thinking and decision-making. Playing these games in person or online is a fun way for teams to get better at problem-solving.

Vizologi is a revolutionary AI-generated business strategy tool that offers its users access to advanced features to create and refine start-up ideas quickly. It generates limitless business ideas, gains insights on markets and competitors, and automates business plan creation.

Students Win with Creative Problem-Solving

How creative problem solving works in schools.

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Table of Contents

Problem Solving Activities for Adults Speech Therapy

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The Optimistminds editorial team is made up of psychologists, psychiatrists and mental health professionals. Each article is written by a team member with exposure to and experience in the subject matter.  The article then gets reviewed by a more senior editorial member. This is someone with extensive knowledge of the subject matter and highly cited published material.

This blog will highlight the problem solving questions and exercises that are most commonly used in Adult Speech Therapy. It will also explore the rationale and process of Speech Therapy, what problem solving entails and how it fits into the practise of speech therapy. 

The various possible problem solving approaches that can be used within adult speech therapy would be discussed in detail, along with a brief into speech therapy and it’s need for adults. The blog will also list other approaches that can be used within the domain of speech therapy apart from problem solving. 

What Is Speech Therapy?

Human wings are social animals that are able to function within their environment through effective communication. Communication, whether the form of speech or written word enables individuals to express and understand each other, it helps them in forming and sustaining relationships with other people. 

Understanding what people are saying and responding to them through effective communication channels is an essential part of being a human, it almost comes as second nature to individuals. Although such is not the case for individuals battling speech and communication disorders. For such people, speech therapy may prove to be an essential tool. 

Speech therapy is a psychological intervention that seeks to improve an individual’s ability to understand and produce language. It can help in better comprehension and expression of both verbal and non-verbal language. Speech therapy can also be called speech language therapy, and it helps build communication skills in people. This kind of therapy provides successful support and treatment to individuals with speech problems and communication disorders. 

Do Adults Need Speech Therapy?

It is a very common misconception that speech therapy can only serve as useful for children with speech and communication disorders. While speech therapy can help direct children’s language development onto the right path, it’s applications do not end there. Speech therapy can be extremely useful even in the case of adults with long-drawn or newly acquired speech problems. 

Adults may seek out speech therapists for a variety of reasons, ranging from regaining communications skills and confidence after trauma or injury or to simply improve on public speaking skills. 

Some of the most common reasons for adults to seek out speech therapy can be:

• Stuttering: stuttering is a speech issue wherein a person has a hard time pronouncing certain sounds. It can cause people to either repeat their words or stretch them out. This condition may become exaggerated due to stress and can also be influenced by the person’s feelings. 
• Swallowing Issues: Individuals with diseases such as cancer of the jaw, lips, mouth or tongue, and people with neurological issues can develop issues with speech production and clear expression of verbal content. When there are physical problems such as these, a speech therapist may help clients in regaining lost speech functions or to work around them and find alternative routes. 
• Trauma and Speech Reception: Speech therapy is not limited to speech production, it can also aid in better comprehension and speech reception. Trauma or accidents are likely to interfere with how people process and understand spoken content; they may face difficulties in focusing attention, understanding what others are saying or retaining information they have received. Speech therapy can also help with developing these skills and improving speech reception. 
• Cognitive Disorders or Aphasia: Aphasia is a common communicative disorder which interferes with a person’s ability to clearly speak or understand others. It is often acquired as a result of illness or injury. An individual could also require speech therapy if they have a cognitive-communication disorder, which means that the parts of their brain responsible for speech production are facing problems. 

What Happens in Adult Speech Therapy?

A Speech and Language Pathologist is likely to use various techniques as part of adult speech therapy. These can involve:

• Breathing exercises: A speech therapist can use breathing exercises to help people with resonance issues.
• Mouth exercises: Mouth exercises in speech therapy can be a suitable way to strengthen the oral muscle which help control and improve communication.
• Social communication: Speech pathologists could also make use of problem-solving, memory activities, and conversation exercises to improve communication.
• Swallowing exercises: Organic illnesses, like Parkinson’s disease, oral cancer, or a stroke, may cause swallowing difficulties which can also affect clear speech. A speech therapist can use swallowing exercises to help a person resolve and better deal with these issues. 

What is Problem Solving In Speech Therapy?

Before understanding how problem solving fits into speech therapy, it is important to review what problem solving means. The term problem solving essentially highlights the mental processes that people use to identify, understand, analyse and overcome problems. It is a multi-step, goal-directed behaviour aimed at overcoming a mental or physical obstacle. 

The problem solving process starts with defining a problem. This step usually involves the diagnosis of a situation to collect facts and information for later processing.  While a person is attempting to define a problem, they take in information from various sources and try to establish a cause-and-effect relationship between various factors involved in the situation. After a problem situation is successfully conceptualised, people try to look for alternatives solutions that may bring about a resolution. As various solutions are found and evaluated for usefulness, the final stage of problem solving is reached, which is implementation of the shortlisted solution. After scouring through dozens of possible solutions to a particular problem, an individual narrows down on the most feasible option and seeks to implement it as a final solution to the situation. 

Within the domain of speech therapy, problem solving exercises, or activities that involve the use of memory systems, organisation and decision making behaviours are most commonly used to treat cognitive communication disorders. Such disorders can affect the way in which people produce or comprehend speech, and they can be a result of either injury or illness. 

Adopting a problem solving approach with respect to communication disorders can help adults in adapting to undesirable situations that arise throughout their days. It can even help them gain a better understanding of their speech problems and come to terms with it. Once people are able to comprehend their issues, they will be better equipped to deal with the problems and take steps to improve their situation as suggested by their speech therapists. Problem solving exercises within speech therapy also help in building a person’s confidence and their capabilities for social interaction; which in turn would have benefits for their personal and professional relationships. 

Problem Solving Activities In Adult Speech Therapy

Some of the commonly practised problem solving activities within adult speech therapy are:

• Tongue Exercises: The first step in re-training oneself to practise correct speech patterns should be to gain better control over the tongue. Moving and exercising is an essential part of speech therapy. Tongue training exercises can help the mouth to move easily in coordinated patterns which can greatly improve the quality of speech production. 
• Expression Game: Standing in front of a mirror and practising a list of expressions is also a great cognitive exercise within speech therapy. Reading a list of expressions and then attempting to recreate them in the mirror provides the rain with essential feedback. This stimulates the brain and allows individuals to observe their progression real time. Not only this, it can also help in strengthening the muscles in a person’s face and mouth. 
• Reading and Sentence Production: Patients with organic speech disturbances like apraxia can benefit from reading activities. Reading small passages and repeating them out loud can help such patients to strengthen their lip and tongue muscles. A speech therapist may start off by asking them to practice one or two sentences initially for short periods of time, and gradually increase theory timings and workload.  
• Word Games: Word games either through the use of computers or with people around oneself can prove to be a great way to exercise the brain’s speech and language centers. These games can either rely on quick production or quick comprehension and repetition of speech. They force individuals to pay and sustain attention, and make use of their speech centers. 
• Computer Games: Computer games like solitaire or alchemy are sometimes also used with speech therapy clients. Although these games do not rely on active production of speech, they can still help exercise the cognitive-linguistic pathways because the brain’s language processing skills are still being actively used. 
• Counting Syllables: When working with a speech therapist, a client may be asked to speak various words to the therapist while the therapist does the same. When one person finishes saying a word, the other’s role is to guess how many syllables are there in the word. As a client and therapist both say words and provide each other with feedback, the individual showing up for speech therapy learns to identify and break down words for better speech comprehension and also makes improvements in the production of speech. 
• Special Focus Games: Sometimes clients may face extreme difficulties in pronouncing certain words or sounds. In such cases they are encouraged to pair the problem consonants with all the five vowels and to practice the sounds they make over and over. 
• Role-Play Conversations: Sometimes speech therapists may engage in role-plays with clients to enable them to slowly ease back into communicating and regain the verbal skills and confidence required to form and maintain personal and professional relationships. 
• Speech Exercises through apps: With the advent of technology, there are various speech problem solving mobile and internet applications available today. These applications come with unique plans and exercises that can be tailored to a client’s specific problems. Apps can also be used to assess an individual’s problems areas which can help both the therapist and the person concerned to understand where they are lacking and what they need support with. 

How Can Problem Solving In Speech Therapy Help Adults? 

The various ways in which speech language pathologists can utilise problem solving exercises within speech therapy are:

• Using cognitive exercises to help recovery after strokes
• Using breathing, mouth and tongue exercises to provide comfort from swallowing difficulties
• Using conversational exercises that stimulate the brain to help repair communication between friends and family 
• Improving the clarity of spoken language by working on speech production and pronunciation
• Using cognitive exercises to create a strong link between language comprehension and production centres of the brain
• Improving brain plasticity through various cognitive problem solving exercises that help individuals gain new skills in speech development 

Is Speech Therapy The Only Option For People With Speech Disturbances?

Sometimes, people who have been diagnosed with speech production or comprehension issues may not be able to benefit from speech therapy. This could be because speech therapy is unable to target their problem areas or other therapeutic factors beyond the control  of the individual or therapist. Sometimes speech therapy alone may not be able to cater to the problems of an individual. There are various approaches that can be applied in the care of such individuals, like: 

• Music Therapy: Musical activities can  be used to facilitate speech recognition and processing in adults that have suffered traumatic brain injuries or brain damage due to illness. These exercises can strengthen language processing, communication and social skills. 
• Neurofeedack: Neurofeedback makes use of sensors attached to a client’s scalp which provides them with realtime information about their physical states. by receiving constant information about brain processes and physical arousal, an individual can learn to manage these states better. 

In this blog we discussed the applications of problem solving exercises within the domain of speech therapy – what exactly is speech therapy, what is meant by problem solving and problem solving exercises, what these exercises entail and how exactly they help in speech therapy. Other applications and the most commonly used problem solving exercises were described in detail, along with alternatives to replace them in special cases. The process and scope of speech therapy was also explored to understand how the process unfolds and helps treat speech disturbances. 

Frequently Asked Questions (FAQs): Problem Solving Questions for Adults Speech Therapy

What exactly is speech therapy.

When children or adults have speech problems that prevent them from clearly using verbal language and communicating effectively with people around them, they can seek speech therapy to get help for their issues. Speech therapy is a form of psychological treatment that helps people to coordinate mouth movements to be able to etter produce certain sounds, address articulation, fluency, language comprehension and production. It can also help improve the understanding and expression of language. 

How do you know if a person needs speech therapy?

A person may need speech therapy if they suffer from problems such as stammering or stuttering, if they are unable to produce or understand certain sounds and words or if they are unable to use verbal and body language appropriately in social situations. Speech therapy may also be needed in cases where people are unable to comprehend verbal cues from the people around them, in such cases speech therapists can help aid the language comprehension of individuals. Speech therapy can also be used with individuals who have suffered traumatic brain injuries or are unable to communicate effectively due to brain cognitive or neurodegenerative disorders. 

What do speech therapists do?

The first and foremost task of speech therapists is always to identify speech and language pathologies in their patients. This can be done by giving people certain exercises that can help highlight their problem areas and help a therapist gain better understanding of their issues. After identification and isolation of the problem, speech therapists work on targeting these areas and giving the client exercises that will help improve their condition. Apart from carrying out interventions, speech therapists also act as a constant source of motivation and support for their clients, urging them and giving them the warmth and understanding needed to continue working on their problems. 

How does speech therapy last for adults?

Adults are not as malleable as children, they are more set in their ways and have ingrained methods of understanding and producing language. In order to bring about a change in how an individual understands and communicates veral content a speech therapist needs longer times as compared to children. Speech therapy with adults also includes providing constant support and encouragement to keep the client motivated towards the final goal of speech therapy. This can become an intensive and time-consuming process that might spread across months. In case of injuries or brain disorders, the severity and prognosis of the conditions is also likely to influence the length of therapy.

References:

Bedell, J. R., & Lennox, S. S. (1997). Handbook for Communication and problem-solving skills training: A cognitive-behavioral approach . Wiley.

Belsky, G. (2021, May 24). What is speech therapy? Understood. Retrieved November 18, 2021, from https://www.understood.org/articles/en/what-you-need-to-know-about-speech-therapy.

MEDIAmaker. (2020). Cognitive communication difficulties . Headway. Retrieved November 18, 2021, from https://www.headway.org.uk/about-brain-injury/individuals/effects-of-brain-injury/communication-problems/cognitive-communication-difficulties/.

Rowden, A. (2021, January 5). Speech therapy: For adults, kids, and how it works . Medical News Today. Retrieved November 18, 2021, from https://www.medicalnewstoday.com/articles/speech-therapy#conditions.

Smith , B. (2014). What is speech therapy? Parents. Retrieved November 18, 2021, from https://www.parents.com/kids/development/learning-disabilities/what-is-speech-therapy/. 

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The Importance of Decision Making

Decision-making is an essential life skill that adults often utilize on a daily basis. Whether it’s choosing a career path, selecting a new car, or deciding on a vacation destination, the ability to make sound decisions can greatly impact our lives. Engaging in decision-making activities can help improve our decision-making skills by enhancing critical thinking, problem-solving, and considering multiple perspectives.

Simulations and Role-Playing

To enhance decision-making skills, simulations, and role-playing activities can be incredibly effective. These activities involve creating hypothetical scenarios where participants are required to make decisions and face the consequences of their choices. Simulations can range from realistic workplace scenarios to fantasy-based situations, depending on the objectives of the activity.

During role-playing exercises, participants take on different roles and act out decision-making processes in a safe and controlled environment. This allows individuals to gain insights into different perspectives, develop empathy, and improve their ability to analyze complex situations.

Group Discussions and Debates

Another effective way to enhance decision-making skills is through group discussions and debates. These activities encourage participants to express their opinions, consider alternative viewpoints, and engage in critical analysis. Group discussions can be facilitated by a moderator who poses relevant questions or scenarios for participants to explore.

Debates, on the other hand, involve presenting arguments for and against a particular decision or course of action. This activity sharpens critical thinking and communication skills while fostering collaboration and teamwork.

Section 2: Creative Decision-Making Activities

Improv games.

Improv games are a fantastic way to develop decision-making skills while having a great time. These activities require participants to make split-second decisions, adapt to changing circumstances, and think on their feet. Improv games promote creativity, spontaneity, and the ability to make quick decisions under pressure.

Some popular improv games include “Yes, and…”, where participants build on each other’s ideas, and “Fortunately/Unfortunately,” where individuals take turns adding positive or negative elements to a story. These games not only improve decision-making skills but also boost confidence and enhance communication abilities.

Escape Rooms

Escape rooms have gained significant popularity in recent years as immersive and thrilling decision-making activities. Participants are locked in a room and must work together to find clues, solve puzzles, and make decisions to escape within a set time limit. These rooms offer an exciting combination of problem-solving, critical thinking, and decision-making challenges.

Escape rooms provide a unique opportunity for individuals to experience the consequences of their decisions in a high-stakes environment. Whether it’s choosing which clue to pursue or deciding how to allocate resources, participants must think strategically and make well-informed choices to succeed.

Outdoor Adventure Activities

Outdoor adventure activities, such as team-building exercises or adventure races, provide an excellent platform for decision-making practice. These activities often involve physical challenges, time constraints, and limited resources, forcing participants to make quick and effective decisions.

For example, in a team-building exercise, participants may be tasked with crossing a simulated river using limited materials. Successful completion requires collaboration and decision-making skills to determine the best course of action. Such activities cultivate problem-solving abilities, resilience, and effective decision-making even in challenging situations.

Section 3: Incorporating Technology

Simulation games.

Simulation games have become increasingly popular as decision-making activities for adults. These games mimic real-life situations and allow players to make decisions and witness the consequences of their choices. From managing a virtual city to running a business, simulation games provide a safe and engaging environment to practice decision-making.

Notable examples include “The Sims,” where players control simulated characters and make choices that shape their lives, and “RollerCoaster Tycoon,” where participants build and manage theme parks. These games facilitate critical thinking, strategizing, and understanding the cause-and-effect relationships between decisions.

Virtual Reality Decision Simulations

Virtual reality (VR) technology has revolutionized decision-making training by providing immersive and realistic experiences. VR decision simulations allow participants to step into virtual environments and make decisions that have tangible consequences. These simulations can be tailored to various scenarios, such as leadership challenges, conflict resolution, or crisis management.

By engaging multiple senses and creating an interactive environment, VR decision simulations enhance decision-making skills and provide a safe space to practice without real-world risks. Participants can analyze, make decisions, and analyze the outcomes in real time, gaining invaluable insights into their decision-making processes.

Online Decision-Making Games

Online decision-making games offer convenient and accessible options for adults to sharpen their decision-making skills. These games often present participants with scenarios and require them to make choices based on limited information. The games then reveal the consequences of their decisions, allowing individuals to learn from their mistakes and improve their decision-making abilities.

Platforms like “Mind-Blown” and “Smartick Brain Games” provide an array of decision-making challenges across various domains, from financial management to ethical decision-making. Playing these games regularly can help adults develop analytical thinking, risk assessment, and decision-making strategies.

Table: Decision-Making Activity Comparison

Frequently asked questions (faq), q: why is decision-making important for adults.

A: Decision-making is vital for adults as it impacts various aspects of life, such as career choices, personal relationships, and financial management. Developing effective decision-making skills can lead to better outcomes and increased personal satisfaction.

Q: How can decision-making activities benefit adults?

A: Decision-making activities provide opportunities for adults to practice critical thinking, problem-solving, and evaluating options. These activities foster self-awareness, enhance confidence, and optimize decision-making processes.

Q: Are there decision-making activities suitable for groups?

A: Yes, many decision-making activities are designed for groups. Group discussions, debates, simulations, and escape rooms are just a few examples that encourage collaboration and learning from different perspectives.

Q: How can technology be incorporated into decision-making activities?

A: Technology can be used in decision-making activities through simulation games, virtual reality decision simulations, and online decision-making games. These tools provide interactive and engaging environments for practicing decision-making skills.

Q: Can decision-making activities be used for professional development?

A: Absolutely! Decision-making activities can be highly beneficial for professional development. By improving decision-making skills, individuals can become more effective leaders, better problem solvers, and navigate complex work environments with confidence.

Q: Which decision-making activity is best for enhancing creativity?

A: Improv games are excellent for enhancing creativity as they require participants to think on their feet, come up with unique ideas, and adapt to unexpected situations. These games foster a creative mindset and encourage “outside-the-box” thinking.

Q: What are the benefits of outdoor adventure activities for decision-making?

A: Outdoor adventure activities provide a hands-on and dynamic environment for decision-making practice. These activities cultivate problem-solving abilities, resilience, and effective decision-making, particularly in challenging and unconventional settings.

Q: How can decision-making simulations benefit professionals?

A: Decision-making simulations, whether in the form of simulation games or virtual reality simulations, offer professionals a risk-free environment to practice decision-making skills. These simulations allow individuals to analyze outcomes, optimize strategies, and gain valuable insights into their decision-making processes.

Q: Can decision-making activities improve communication skills?

A: Yes, decision-making activities that involve group discussions, debates, and improv games can enhance communication skills. These activities require individuals to articulate their thoughts, actively listen to others, and convey their ideas effectively.

Q: Are decision-making activities suitable for senior adults?

A: Absolutely! Decision-making activities can benefit individuals of all ages, including senior adults. Engaging in these activities helps maintain cognitive abilities, promotes active learning, and provides opportunities to socialize and connect with others.

Q: How can decision-making activities contribute to personal growth?

A: Decision-making activities contribute to personal growth by fostering self-awareness, enhancing problem-solving skills, and cultivating confidence. These activities empower individuals to make informed choices and take ownership of their decisions, leading to personal growth and fulfillment.

Congratulations, Raita Reader! You’ve now explored numerous decision-making activities for adults that can boost your critical thinking, problem-solving, and decision-making skills. Remember, decision-making is a lifelong process, and practicing these activities regularly can refine your abilities to make sound choices. So, why wait? Start incorporating these engaging activities into your life and witness the positive impact they have on your decision-making prowess.

But don’t just stop here! Check out our other articles on personal development, communication skills, and professional growth for more valuable insights. As always, thank you for being a part of our vibrant community of lifelong learners!

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Interview Questions

Comprehensive Interview Guide: 60+ Professions Explored in Detail

26 Good Examples of Problem Solving (Interview Answers)

By Biron Clark

Published: November 15, 2023

Employers like to hire people who can solve problems and work well under pressure. A job rarely goes 100% according to plan, so hiring managers will be more likely to hire you if you seem like you can handle unexpected challenges while staying calm and logical in your approach.

But how do they measure this?

They’re going to ask you interview questions about these problem solving skills, and they might also look for examples of problem solving on your resume and cover letter. So coming up, I’m going to share a list of examples of problem solving, whether you’re an experienced job seeker or recent graduate.

Then I’ll share sample interview answers to, “Give an example of a time you used logic to solve a problem?”

Problem-Solving Defined

It is the ability to identify the problem, prioritize based on gravity and urgency, analyze the root cause, gather relevant information, develop and evaluate viable solutions, decide on the most effective and logical solution, and plan and execute implementation. 

Problem-solving also involves critical thinking, communication, listening, creativity, research, data gathering, risk assessment, continuous learning, decision-making, and other soft and technical skills.

Solving problems not only prevent losses or damages but also boosts self-confidence and reputation when you successfully execute it. The spotlight shines on you when people see you handle issues with ease and savvy despite the challenges. Your ability and potential to be a future leader that can take on more significant roles and tackle bigger setbacks shine through. Problem-solving is a skill you can master by learning from others and acquiring wisdom from their and your own experiences. 

It takes a village to come up with solutions, but a good problem solver can steer the team towards the best choice and implement it to achieve the desired result.

Watch: 26 Good Examples of Problem Solving

Examples of problem solving scenarios in the workplace.

• Correcting a mistake at work, whether it was made by you or someone else
• Overcoming a delay at work through problem solving and communication
• Resolving an issue with a difficult or upset customer
• Overcoming issues related to a limited budget, and still delivering good work through the use of creative problem solving
• Overcoming a scheduling/staffing shortage in the department to still deliver excellent work
• Troubleshooting and resolving technical issues
• Handling and resolving a conflict with a coworker
• Solving any problems related to money, customer billing, accounting and bookkeeping, etc.
• Taking initiative when another team member overlooked or missed something important
• Taking initiative to meet with your superior to discuss a problem before it became potentially worse
• Solving a safety issue at work or reporting the issue to those who could solve it
• Using problem solving abilities to reduce/eliminate a company expense
• Finding a way to make the company more profitable through new service or product offerings, new pricing ideas, promotion and sale ideas, etc.
• Changing how a process, team, or task is organized to make it more efficient
• Using creative thinking to come up with a solution that the company hasn’t used before
• Performing research to collect data and information to find a new solution to a problem
• Boosting a company or team’s performance by improving some aspect of communication among employees
• Finding a new piece of data that can guide a company’s decisions or strategy better in a certain area

Problem Solving Examples for Recent Grads/Entry Level Job Seekers

• Coordinating work between team members in a class project
• Reassigning a missing team member’s work to other group members in a class project
• Adjusting your workflow on a project to accommodate a tight deadline
• Speaking to your professor to get help when you were struggling or unsure about a project
• Asking classmates, peers, or professors for help in an area of struggle
• Talking to your academic advisor to brainstorm solutions to a problem you were facing
• Researching solutions to an academic problem online, via Google or other methods
• Using problem solving and creative thinking to obtain an internship or other work opportunity during school after struggling at first

You can share all of the examples above when you’re asked questions about problem solving in your interview. As you can see, even if you have no professional work experience, it’s possible to think back to problems and unexpected challenges that you faced in your studies and discuss how you solved them.

Interview Answers to “Give an Example of an Occasion When You Used Logic to Solve a Problem”

Now, let’s look at some sample interview answers to, “Give me an example of a time you used logic to solve a problem,” since you’re likely to hear this interview question in all sorts of industries.

Example Answer 1:

At my current job, I recently solved a problem where a client was upset about our software pricing. They had misunderstood the sales representative who explained pricing originally, and when their package renewed for its second month, they called to complain about the invoice. I apologized for the confusion and then spoke to our billing team to see what type of solution we could come up with. We decided that the best course of action was to offer a long-term pricing package that would provide a discount. This not only solved the problem but got the customer to agree to a longer-term contract, which means we’ll keep their business for at least one year now, and they’re happy with the pricing. I feel I got the best possible outcome and the way I chose to solve the problem was effective.

Example Answer 2:

In my last job, I had to do quite a bit of problem solving related to our shift scheduling. We had four people quit within a week and the department was severely understaffed. I coordinated a ramp-up of our hiring efforts, I got approval from the department head to offer bonuses for overtime work, and then I found eight employees who were willing to do overtime this month. I think the key problem solving skills here were taking initiative, communicating clearly, and reacting quickly to solve this problem before it became an even bigger issue.

Example Answer 3:

In my current marketing role, my manager asked me to come up with a solution to our declining social media engagement. I assessed our current strategy and recent results, analyzed what some of our top competitors were doing, and then came up with an exact blueprint we could follow this year to emulate our best competitors but also stand out and develop a unique voice as a brand. I feel this is a good example of using logic to solve a problem because it was based on analysis and observation of competitors, rather than guessing or quickly reacting to the situation without reliable data. I always use logic and data to solve problems when possible. The project turned out to be a success and we increased our social media engagement by an average of 82% by the end of the year.

Answering Questions About Problem Solving with the STAR Method

When you answer interview questions about problem solving scenarios, or if you decide to demonstrate your problem solving skills in a cover letter (which is a good idea any time the job description mention problem solving as a necessary skill), I recommend using the STAR method to tell your story.

STAR stands for:

It’s a simple way of walking the listener or reader through the story in a way that will make sense to them. So before jumping in and talking about the problem that needed solving, make sure to describe the general situation. What job/company were you working at? When was this? Then, you can describe the task at hand and the problem that needed solving. After this, describe the course of action you chose and why. Ideally, show that you evaluated all the information you could given the time you had, and made a decision based on logic and fact.

Finally, describe a positive result you got.

Whether you’re answering interview questions about problem solving or writing a cover letter, you should only choose examples where you got a positive result and successfully solved the issue.

Example answer:

Situation : We had an irate client who was a social media influencer and had impossible delivery time demands we could not meet. She spoke negatively about us in her vlog and asked her followers to boycott our products. (Task : To develop an official statement to explain our company’s side, clarify the issue, and prevent it from getting out of hand). Action : I drafted a statement that balanced empathy, understanding, and utmost customer service with facts, logic, and fairness. It was direct, simple, succinct, and phrased to highlight our brand values while addressing the issue in a logical yet sensitive way.   We also tapped our influencer partners to subtly and indirectly share their positive experiences with our brand so we could counter the negative content being shared online.  Result : We got the results we worked for through proper communication and a positive and strategic campaign. The irate client agreed to have a dialogue with us. She apologized to us, and we reaffirmed our commitment to delivering quality service to all. We assured her that she can reach out to us anytime regarding her purchases and that we’d gladly accommodate her requests whenever possible. She also retracted her negative statements in her vlog and urged her followers to keep supporting our brand.

What Are Good Outcomes of Problem Solving?

Whenever you answer interview questions about problem solving or share examples of problem solving in a cover letter, you want to be sure you’re sharing a positive outcome.

Below are good outcomes of problem solving:

• Saving the company time or money
• Making the company money
• Pleasing/keeping a customer
• Obtaining new customers
• Solving a safety issue
• Solving a staffing/scheduling issue
• Solving a logistical issue
• Solving a company hiring issue
• Solving a technical/software issue
• Making a process more efficient and faster for the company
• Creating a new business process to make the company more profitable
• Improving the company’s brand/image/reputation
• Getting the company positive reviews from customers/clients

Every employer wants to make more money, save money, and save time. If you can assess your problem solving experience and think about how you’ve helped past employers in those three areas, then that’s a great start. That’s where I recommend you begin looking for stories of times you had to solve problems.

Tips to Improve Your Problem Solving Skills

Throughout your career, you’re going to get hired for better jobs and earn more money if you can show employers that you’re a problem solver. So to improve your problem solving skills, I recommend always analyzing a problem and situation before acting. When discussing problem solving with employers, you never want to sound like you rush or make impulsive decisions. They want to see fact-based or data-based decisions when you solve problems.

Next, to get better at solving problems, analyze the outcomes of past solutions you came up with. You can recognize what works and what doesn’t. Think about how you can get better at researching and analyzing a situation, but also how you can get better at communicating, deciding the right people in the organization to talk to and “pull in” to help you if needed, etc.

Finally, practice staying calm even in stressful situations. Take a few minutes to walk outside if needed. Step away from your phone and computer to clear your head. A work problem is rarely so urgent that you cannot take five minutes to think (with the possible exception of safety problems), and you’ll get better outcomes if you solve problems by acting logically instead of rushing to react in a panic.

You can use all of the ideas above to describe your problem solving skills when asked interview questions about the topic. If you say that you do the things above, employers will be impressed when they assess your problem solving ability.

If you practice the tips above, you’ll be ready to share detailed, impressive stories and problem solving examples that will make hiring managers want to offer you the job. Every employer appreciates a problem solver, whether solving problems is a requirement listed on the job description or not. And you never know which hiring manager or interviewer will ask you about a time you solved a problem, so you should always be ready to discuss this when applying for a job.

Related interview questions & answers:

• How do you handle stress?
• How do you handle conflict?
• Tell me about a time when you failed

About the Author

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