kepner tregoe problem solving and decision making workshop

How it works

For Business

Join Mind Tools

Article • 8 min read

The Kepner-Tregoe Matrix

Making unbiased, risk-assessed decisions.

By the Mind Tools Content Team

No matter what position you hold, from the board room to the mailroom, you make decisions every day.

And the end result in business is directly linked to the quality of the decisions made at each point along the way.

So, not surprisingly, decision-making is a universally important competence in business. Some decisions clearly have a greater impact on the business than others, but the underlying skill is the same: the difference is in the scope and depth of the process you go through to reach your decision.

One reason why decision-making can be so problematic is that the most critical decisions tend to have to be made in the least amount of time. You feel pressured and anxious. The time pressure means taking shortcuts, jumping to conclusions, or relying heavily on instinct to guide your way.

Kepner-Tregoe: Taking the Guesswork out of Decision-Making

In your organization, you've probably heard of someone who made it all the way to VP by relying on his gut to make decisions. At the other extreme is the guy who simply can't make a decision because he analyzes the situation to death. The bottom line is, you have to make decisions, and you have to make good decisions. Poor decisions are bad for business. Worse still, one poor decision can lead to others, and so the impact can be compounded and lead to more and more problems down the line.

Thankfully, decision-making is a skill set that can be learned and improved on. Somewhere between instinct and over-analysis is a logical and practical approach to decision-making that doesn't require endless investigation, but helps you weigh up the options and impacts.

One such approach is called the Kepner-Tregoe Matrix. It provides an efficient, systematic framework for gathering, organizing and evaluating decision-making information. The approach was developed by Charles H. Kepner and Benjamin B. Tregoe in the 1960s and they first wrote about it in the business classic, The Rational Manager (1965). The approach is well-respected and used by many of the world's top organizations including NASA and General Motors. [1]

The Kepner-Tregoe Approach

The Kepner-Tregoe approach is based on the premise that the end goal of any decision is to make the "best possible" choice. This is a critical distinction: the goal is not to make the perfect choice, or the choice that has no defects. So the decision maker must accept some risk. And an important feature of the Kepner-Tregoe Matrix is to help evaluate and mitigate the risks of your decision.

The Kepner-Tregoe Matrix approach guides you through the process of setting objectives, exploring and prioritizing alternatives, exploring the strengths and weaknesses of the top alternatives, and of choosing the final "best" alternative. It then prompts you to generate ways to control the potential problems that will crop up as a consequence of your decision.

This type of detailed problem and risk analysis helps you to make an unbiased decision. By skipping this analysis and relying on gut instinct, your evaluation will be influenced by your preconceived beliefs and prior experience – it's simply human nature. The structure of the Kepner-Tregoe approach limits these conscious and unconscious biases as much as possible.

The Kepner-Tregoe Matrix comprises four basic steps:

• Situation Appraisal – identify concerns and outline the priorities.
• Problem Analysis – describe the exact problem or issue by identifying and evaluating the causes.
• Decision Analysis – identify and evaluate alternatives by performing a risk analysis for each and then make a final decision.
• Potential Problem Analysis – evaluate the final decision for risk and identify the contingencies and preventive actions necessary to minimize that risk.

Going through each stage of this process will help you come to the "best possible choice", given your knowledge and understanding of the issues that bear on the decision.

How to Use the Tool

The Kepner-Tregoe Matrix is an in-depth approach that can be supported by detailed instruction and worksheets. As an overview of the approach, the following steps show the general principles of how the Kepner-Tregoe approach can apply to a decision-making situation:

1. Prepare a decision statement.

• This is a general overview of what the decision is expected to achieve (the key objective).
• The statement should discuss the action that is required and the result that is desired.

2. Establish strategic requirements ("Must Haves").

• What "musts" will the final decision provide, allow for, include, etc.? For example: we must have 10 percent cost saving, we must include four color choices, the rope must hold 200 lbs.
• These requirements are absolute – there is no compromise.

3. Establish operational objectives ("Want to Haves").

• What do you "want" the final decision to support?
• By identifying the wants you can rank the alternatives according to which ones satisfy the most, or most important, wants.

4. Identify the restraints (Limits).

• What are the things that will limit your ability to do exactly what you want/need?
• These are typically resource constraints like money, materials, and time.

5. Rank the operational objectives and assign relative weights.

• For each "want", assign a rating of 1 – 10 based on the degree of importance.

6. Generate a list of alternatives.

• Think of as many alternative courses of action as you can. Don't be too concerned that they all meet the "musts" and "wants" you just defined. You will rank these alternatives in the next step.
• Brainstorming is a good approach for generating your list of alternatives.

7. Assign a relative score for each alternative.

• First, eliminate any alternatives that do not meet the "musts" – these are not worth considering any further.
• For the first alternative, go through each objective (want) and rate how well the alternative satisfies it using a 1 – 10 scale.
• Multiply the weight of the objective by the satisfaction rating to come up with a weighted score for each objective.
• Add the weighted scores to determine the total weighted score.
• Repeat the process for each alternative.

8. From the total weighted score for each alternative, rank the top two or three alternatives.

• Remember to make sure that the alternatives you choose meet all the "must" criteria.

9. For the top alternatives, generate a list of potential problems (adverse effects) for each.

• Rank the potential problems for each alternative according to probability and significance.
• Obtain a total weighted score for the adverse effect (adversity rating).

10. Analyze the alternative ranking and the adversity rating and make a final decision.

11. decide on mitigating actions for the chosen alternative..

• Look at each of the adverse effects already identified and generate a list of proactive responses to reduce the probability of each.
• Continuously monitor these probabilities and take action as needed.

The Kepner-Tregoe Matrix is a well-respected and systematic approach for making decisions. The matrix process forces users to be well-organized and thorough.

By weighting and ranking both the benefits and risks, it helps you choose the very best alternatives.

Using the Kepner-Tregoe approach requires patience and a commitment: the payoff for the time invested is good, unbiased decision-making that makes good business sense.

[1] Kepner, C. and Tregoe, B. (1965). ' The Rational Manager .' McGraw-Hill Book Company.

Kepner-Tregoe is a trademark of Kepner-Tregoe, Inc. See www.kepner-tregoe.com .

You've accessed 1 of your 2 free resources.

Get unlimited access

Discover more content

Reverse mentoring.

Closing the Skills Gap on Both Sides

Expert Interviews

Extraordinary Groups

With Geoffrey Bellman

Add comment

Comments (0)

Be the first to comment!

Get 20% off your first year of Mind Tools

Our on-demand e-learning resources let you learn at your own pace, fitting seamlessly into your busy workday. Join today and save with our limited time offer!

Sign-up to our newsletter

Subscribing to the Mind Tools newsletter will keep you up-to-date with our latest updates and newest resources.

Subscribe now

Business Skills

Personal Development

Leadership and Management

Member Extras

Most Popular

Newest Releases

Pain Points Podcast - Balancing Work And Kids

Pain Points Podcast - Improving Culture

Mind Tools Store

About Mind Tools Content

Discover something new today

Pain points podcast - what is ai.

Exploring Artificial Intelligence

Pain Points Podcast - How Do I Get Organized?

It's Time to Get Yourself Sorted!

How Emotionally Intelligent Are You?

Boosting Your People Skills

Self-Assessment

What's Your Leadership Style?

Learn About the Strengths and Weaknesses of the Way You Like to Lead

Recommended for you

10 common decision-making mistakes.

Avoiding the Pitfalls

Business Operations and Process Management

Strategy Tools

Customer Service

Business Ethics and Values

Handling Information and Data

Project Management

Knowledge Management

Self-Development and Goal Setting

Time Management

Presentation Skills

Learning Skills

Career Skills

Communication Skills

Negotiation, Persuasion and Influence

Working With Others

Difficult Conversations

Creativity Tools

Self-Management

Work-Life Balance

Stress Management and Wellbeing

Coaching and Mentoring

Change Management

Team Management

Managing Conflict

Delegation and Empowerment

Performance Management

Leadership Skills

Developing Your Team

Talent Management

Problem Solving

Decision Making

Member Podcast

• Memberships

Kepner Tregoe Method of Problem Solving

Kepner Tregoe Method of Problem Solving: this article explains the Kepner Tregoe Method , also known as the KT-method , developed by Charles Kepner and Benjamin Tregoe in a practical way. Next to what this is, this article also highlights rational processes, the importance of cause and that this method is effective. After reading, you’ll have a basic understanding of this problem solving process. Enjoy reading!

What is the Kepner Tregoe Method?

Problems occur in any given organization. Often there is pressure of time to solve the problems and it is debatable what the right way of solving these problems is.

The Kepner Tregoe method or KT-method is a problem analysis model in which the “problem” is disconnected from the “decision” . An English synonym for this problem solving method is Problem Solving and Decision Making (PSDM).

Traditional thinking pattern

The founders Charles Kepner and Benjamin Tregoe developed a rational working method in the 1960s in which they researched and identified the troubleshooting skills of people.

Throughout the centuries mankind has learned to deal with complexity and to (directly) anticipate on this. As a consequence, the traditional thinking pattern became a part of human nature.

When solving problems people search for the answer to the following four questions:

• What happened?
• Why did it happen?
• How should we act?
• What will be the (future) result?

Kepner Tregoe method: rational processes

To break through this traditional pattern Charles Kepner and Benjamin Tregoe came up with four rational processes in which four fundamental questions are reflected:

1. Situation analysis

This clarifies the problem situation (what happened).

1.1 Problem analysis

Here the actual cause of the problem and the relationship between cause and result are searched for (why did it happen).

1.2 Decision analysis

Based on the decision making criteria, choices are made to arrive at potential problem resolutions (how should we act).

1.3 Potential Problem analysis

Figure 1 – Kepner Tregoe Method Analysis

Distinction

According to the KT-method, different tasks involve different problems, which in turn need different approaches. A situation analysis will clarify the distinctions in all these processes and as a result it will be possible to search for suitable solutions. This situation analysis provides an insight into necessity, priority and urgency of the various tasks.

When it has become clear which tasks are to be prioritized (action list) preparations can be made for potential problems. By using a good problem analysis in advance, a process will be created to prevent future problems or in emergencies, to limit the damage.

The strengths of this method does not stop there. Apart from the fact that problems are specified in terms such as “what, where, when and how big”, the Kepner Tregoe Method focuses on anything that cannot be the cause of the problem.

Certain causes are therefore excluded. Based on a “this is” and “this is not” analysis a clear overview of possible causes can be created and this makes the troubleshooting process consistent.

The Kepner Tregoe Method is efficient

The KT-method deploys an efficient troubleshooting process. Through research Charles Kepner and Benjamin Tregoe discovered that the registration of a problem is not a uniform process. In spite of the available information, people usually process information badly, misinterpret this or overlook important matters.

In addition, Charles Kepner and Benjamin Tregoe examined the discrepancies between successful and less successful troubleshooting.

They discovered that a predetermined logical method facilitates the search for the causes of a problem. In their “Best practice in troubleshooting” , they describe this methodology, which forms the basis for this method.

The Kepner Tregoe Method is Effective

This method is universal and is still used today in many organizations to track down problems and identify potential causes. Apart from the fact that the Kepner Tregoe Method leads to an explanation of problems, it also helps improve mutual understanding within an organization.

It’s Your Turn

What do you think? Is the Kepner Tregoe Method applicable in today’s modern organizations? Do you recognize the practical explanation or do you have more suggestions? What are your success factors for the good Kepner Tregoe Method set up?

Share your experience and knowledge in the comments box below.

More information

• Lussier, R. N.  (2005). Management fundamentals: concepts. applications, skill development . Cengage Learning .
• Payne, S. L. & Marty, C.S. (1966). The Rational Manager: A Systematic Approach to Problem Solving and Decision Making . Journal of Marketing. Vol. 30 Issue 1, p97.
• Kepner, C. H. & Tregoe, B. B. (1965). The Rational Manager . McGraw-Hill.

How to cite this article: Mulder, P. (2012). Kepner Tregoe Method . Retrieved [insert date] from Toolshero: https://www.toolshero.com/problem-solving/kepner-tregoe-method/

Original publication date: 06/30/2012 | Last update: 12/09/2023

Add a link to this page on your website: <a href=”https://www.toolshero.com/problem-solving/kepner-tregoe-method/”>Toolshero: Kepner Tregoe Method</a>

Did you find this article interesting?

Your rating is more than welcome or share this article via Social media!

Average rating 3.7 / 5. Vote count: 30

No votes so far! Be the first to rate this post.

We are sorry that this post was not useful for you!

Let us improve this post!

Tell us how we can improve this post?

Patty Mulder

Patty Mulder is an Dutch expert on Management Skills, Personal Effectiveness and Business Communication. She is also a Content writer, Business Coach and Company Trainer and lives in the Netherlands (Europe). Note: all her articles are written in Dutch and we translated her articles to English!

Related ARTICLES

Convergent Thinking: the Definition and Theory

CATWOE Analysis: theory and example

Means End Analysis: the basics and example

Systems Thinking: Theory and Definition

5 Whys Root Cause Analysis (Toyoda)

Positive Deviance (PD) explained

Also interesting.

Systematic Inventive Thinking (SIT)

Linear Thinking by Edward De Bono explained

TRIZ Method of Problem Solving explained

4 responses to “kepner tregoe method of problem solving”.

I am stunned to read that the Kepner Tregoe Method “…… IS STILL used today in many organizations to track down problems and identify potential causes…..”. I have used it all the time along my career as a manager of organizations, with extreme success. As a tool for identifying problems, as a tool for taking better decisions. So, please, I would appreciate to know what kind of system is being used now instead of an approach like K-T, to have provoked your comment about the existence of an alternative way of thinking.

Other than KT, I also use the Analytic Hierarchy Process (AHP) Like KT, it forces discipline and analysis and it helps to explain why decisions are made with understandable background and data. Many of the old Total Quality Management tools are also useful for solving problems and making good management decisions. Nominal Group Technique, Pareto Charts, and weighted multivoting are all quite useful. ITIL is the new way of thinking, but it can be rather dry and robotic unless it is underpinned with good decision tools.

Thank you for your comment and sharing your experience Pete.

Seems that I naturally deal with problems this way without knowing a name for it. In fact, it seems obvious to me that this approach should be taken anyway.

Leave a Reply Cancel reply

You must be logged in to post a comment.

BOOST YOUR SKILLS

Toolshero supports people worldwide ( 10+ million visitors from 100+ countries ) to empower themselves through an easily accessible and high-quality learning platform for personal and professional development.

By making access to scientific knowledge simple and affordable, self-development becomes attainable for everyone, including you! Join our learning platform and boost your skills with Toolshero.

POPULAR TOPICS

• Change Management
• Marketing Theories
• Problem Solving Theories
• Psychology Theories

ABOUT TOOLSHERO

• Free Toolshero e-book
• Memberships & Pricing

Victor Leung

Understanding the Kepner-Tregoe Technique - A Guide to Enhanced Problem-Solving and Decision-Making

In the dynamic world of business, the ability to efficiently solve problems and make decisions is crucial for success. The Kepner-Tregoe technique, developed by Charles H. Kepner and Benjamin B. Tregoe, is a structured methodology that aids in the systematic analysis and resolution of problems. This blog post delves into the essence of the Kepner-Tregoe technique, exploring its key components and benefits.

What is the Kepner-Tregoe Technique?

The Kepner-Tregoe technique is a problem-solving and decision-making framework that provides a systematic approach for identifying, analyzing, and resolving issues. It consists of four main processes:

Problem Analysis : This process involves defining the problem, understanding its nature, and diagnosing the root cause. By distinguishing between what is known and unknown, the problem is clarified, making it easier to identify potential solutions.

Decision Analysis : This step is crucial for making informed decisions. It involves evaluating alternatives against a set of objectives and identifying the risks associated with each option. This helps in selecting the most feasible and beneficial solution.

Potential Problem (or Opportunity) Analysis : Here, the focus shifts to forecasting future issues or opportunities. This proactive approach helps in preparing for potential challenges and capitalizing on opportunities that may arise from the decision made.

Situation Appraisal : This involves assessing the situation to prioritize issues, plan the next steps, and allocate resources effectively. It helps in managing multiple problems or decisions simultaneously.

Benefits of the Kepner-Tregoe Technique

Enhanced Problem-Solving Skills : The technique fosters a deep understanding of the problem, leading to more effective solutions.

Improved Decision-Making : By systematically evaluating alternatives, the technique ensures that decisions are well-informed and aligned with objectives.

Risk Management : It helps in identifying potential risks and prepares organizations to mitigate them effectively.

Efficient Resource Allocation : By prioritizing issues, the technique ensures that resources are used optimally.

Fosters Team Collaboration : The structured approach encourages teamwork and clear communication, making it easier to reach a consensus.

Implementing the Kepner-Tregoe Technique

To effectively implement the Kepner-Tregoe technique, organizations should:

Train Employees : Provide training to develop the necessary skills for applying the technique.

Encourage a Systematic Approach : Foster a culture where problems are approached methodically, using the Kepner-Tregoe processes.

Utilize in Various Scenarios : Apply the technique across different types of problems and decisions to maximize its benefits.

Regularly Review and Refine : Continuously assess the effectiveness of the technique and make adjustments as needed.

The Kepner-Tregoe technique is a powerful tool for organizations seeking to enhance their problem-solving and decision-making capabilities. By providing a structured approach, it not only leads to better outcomes but also promotes a culture of strategic thinking and collaboration. Implementing this technique can be a game-changer for businesses aiming to navigate complexities with greater confidence and efficiency.

Ready for more?

Kepner-Tregoe Matrix: Decisive Critical Thinking

As advancements in technology and the proliferation of information continue to reshape the landscape of business and beyond, the ability to sift through complex challenges and make sound decisions is more critical now than ever. The Kepner-Tregoe Matrix stands at the forefront of this paradigm, providing a structured approach to problem-solving and decision analysis that facilitates rational thinking and process analysis.

This article digs into the efficacy of the Kepner-Tregoe Matrix as a tool for decisive critical thinking, offering insights into how individuals and organizations can adopt this framework to enhance their decision-making capabilities.

Explanation of the Kepner-Tregoe Matrix

Often forgotten amid the plethora of contemporary business management tools is the Kepner-Tregoe Matrix, a timeless framework that has revolutionized the way we approach problem-solving. Born from the minds of Charles Kepner and Benjamin Tregoe, this methodology systematically dismantles complexities, enabling a laser-focused view on challenges at hand.

Importance of Decisive Critical Thinking in Problem-Solving

The premise of decisive critical thinking within the realm of problem-solving is not merely an academic luxury—it's an operational necessity. In today’s fast-paced environment, the difference between success and failure can hinge on the capacity to make informed, judicious decisions quickly.

Preview of the blog's insights on integrating the Kepner-Tregoe Matrix into decision-making processes

Throughout this exploration, we will dissect the Kepner-Tregoe Matrix and demonstrate how its application can lead to enhanced problem-solving efficiency and efficacy. Relevant examples will bring to light the practical application of this model in various scenarios, underscoring the matrix's adaptability and power.

Unraveling the Kepner-Tregoe Matrix for Effective Problem-Solving

The origins and development of the kepner-tregoe matrix.

The genesis of the Kepner-Tregoe methodology reaches back to the 1950s, derived from the concept that a systematic approach can be applied to problem-solving. Over the years, it has been honed into a precise tool utilized by organizations worldwide, standing as a testament to the importance of structured problem-solving.

The Four Phases of the Kepner-Tregoe Problem Solving Model

The matrix is methodically split into four distinct phases, each geared towards a specific aspect of problem-solving: Situation Analysis, Problem Analysis, Decision Analysis, and Potential Problem/Opportunity Analysis. This compartmentalization ensures diligence and comprehensiveness at every turn, from identifying a problem to implementing a solution.

Situation Analysis: Initially, the emphasis is placed on clarity and defining the context to create a solid foundation for further investigation.

Problem Analysis: A deeper dive ensues, pinpointing root causes and understanding the intricacies of the issue.

Decision Analysis: Potential solutions are then compared, taking into account all possible outcomes and consequences.

Potential Problem/Opportunity Analysis: Finally, vigilance against unforeseen complications and the recognition of emerging opportunities is advocated.

Integration of Rational Thinking into Each Phase

At the heart of each phase is the underpinning of rational thinking, serving as the linchpin for the entire model. This component ushers in the critical balance between empirical data and intuitive judgment—vital in making well-rounded decisions.

Case Study Example: Application of the Kepner-Tregoe Matrix in a Business Scenario

Consider a multinational corporation facing significant declines in market share. By employing the Kepner-Tregoe Matrix, the company effectively analyzed the situation, identified underlying issues, weighed various strategic alternatives, and implemented a plan that not only recovered but also increased its market position, all while mitigating potential fallout.

Cultivating Decisive Critical Thinking through Decision Analysis

Characteristics of decisive critical thinkers.

Decisive critical thinkers emanate certain unmistakable traits; they are inquisitive, analytical, open-minded, and most importantly, systematically skeptical. They question assumptions and challenge the status quo, steering clear from decision-making traps like confirmation bias and groupthink.

How the Kepner-Tregoe Matrix Enhances Rational Decision-Making

The matrix's design inherently encourages users to approach decision-making with a sound evaluative stance, ensuring every angle is considered.

Step-by-Step Evaluation of Alternatives: With its procedural fabric, the Kepner-Tregoe Matrix propels users through a meticulous appraisal of alternatives, preempting rash or ill-considered choices.

Risk Assessment and Management: Essential to any decision-making process is the assessment and management of risk, which the matrix systematically incorporates, promoting a comprehensive perspective on potential impacts.

The Role of Process Analysis in Supporting Decisions

Process analysis operates in tandem with the Kepner-Tregoe Matrix, providing visibility into the operational flow and allowing for more granular control over the decision-making process. By mapping out procedures and their interdependencies, better-informed decisions are provoked.

Successful Outcome through Structured Decision-Making

Let's consider a healthcare provider embarking on a digital transformation journey. Using the matrix, the leadership team meticulously analyzed each stage, from technological options to workflow integrations, leading to a tailored solution that advanced patient care while optimizing operational efficiency.

Innovating Problem-Solving with the Kepner-Tregoe Matrix

Adapting the kepner-tregoe matrix to various industries.

The beauty of the Kepner-Tregoe Matrix lies in its versatility; it is applicable across industries—be it manufacturing, IT, healthcare, or finance. Each sector can customize the framework, utilizing its core principles to address distinct challenges.

The Benefits of Learning and Implementing the Matrix for Teams and Individuals

For those embarking on a problem solving course or an online MBA course , integrating the Kepner-Tregoe Matrix into the curriculum can significantly sharpen problem-solving acumen. Teams that are well-versed in the matrix are equipped with a powerful asset: a common language and approach for tackling problems effectively.

Overcoming Common Misconceptions and Challenges in Applying the Model

Critics may argue that the Kepner-Tregoe Matrix is too rigid or time-consuming for today's agile environment. However, while it is comprehensive, its phased approach offers flexibility, enabling swift yet thoughtful responses to unexpected situations. The key is not to view the matrix as a straightjacket but as a guiding framework.

Workshop Scenario Utilizing the Kepner-Tregoe Matrix

Imagine a simulated workshop where participants, faced with a fictitious company crisis, apply the matrix. This hands-on experience cements understanding as teams move through each phase, engage in role-playing, and ultimately derive a pragmatic resolution—an illustrative testament to the matrix's practical value.

What are the principal components of the Kepner-Tregoe Matrix used for problem-solving?

Understanding the kepner-tregoe matrix.

Problem-solving forms the crux of business efficiency. The Kepner-Tregoe Matrix emerges as a structured methodology for identifying and evaluating problems. This matrix enables decision-makers to dissect complex issues methodically.

Decomposing the Matrix

The principal components of the Kepner-Tregoe Matrix comprise four main areas: Situation Appraisal, Problem Analysis, Decision Analysis, and Potential Problem Analysis. Each component serves a unique function in the problem-solving process.

Situation Appraisal

This component seeks clarity. It prioritizes issues and sets action plans. Through this lens, professionals pinpoint and list concerns. They clarify the situation. Then they prioritize based on urgency and importance. Follow-up actions gain definition here.

Problem Analysis

Root cause identification takes the stage here. The problem gets an exact description. Causes are brainstormed. Next, one verifies these causes. This step ensures that the right problem undergoes tackling.

Decision Analysis

Decisions require a meticulous approach. Here, objectives get set. Alternatives are then brainstormed. Each option undergoes risk assessment. Consequences get weighed meticulously. A decision, hence, rests on solid ground.

Potential Problem Analysis

Proactivity defines this element. Future threats demand attention. Actions are laid out to mitigate these risks. This foresight prevents potential issues from escalating. Contingency plans solidify through this scope.

The Kepner-Tregoe Matrix in Action

In applying the matrix, professionals root their strategy in clear thought. They tackle problems with a four-pronged approach. Each step in the process builds on the previous one.

- Situation Appraisal identifies the 'what'.

- Problem Analysis digs into the 'why'.

- Decision Analysis covers the 'which'.

- Potential Problem Analysis plans for the 'what if'.

Solving problems thus becomes a systematic endeavor. The Kepner-Tregoe Matrix breaks down complexities. It paves the way for reasoned and robust decision-making. Companies leverage this strategy to navigate challenges deftly. They do so while minimizing risks and optimizing outcomes.

Incorporating the Kepner-Tregoe Matrix equips teams with a powerful toolkit. Problem-solving turns into a structured, empirical process. It transcends guesswork. It fosters confidence in the face of business dilemmas.

Thus, understanding and applying the Kepner-Tregoe Matrix's components can lead to enhanced clarity, targeted problem resolution, informed decision-making, and preparedness for potential issues. Businesses thrive when they adopt such systematic approaches to challenges. They effectively turn problems into stepping stones for success.

How does the Kepner-Tregoe Matrix enhance critical thinking in decision making?

The Kepner-Tregoe Matrix stands as a renowned tool. It sharpens critical thinking. Moreover, it aids effective decision-making. It emerged from the work of Charles Kepner and Benjamin Tregoe. Their work focused on rational processes. Thus, this matrix came to life in the 1960s. It has since evolved. Its current form reflects decades of refinement.

Core Components of the Matrix

The matrix has four main components:

- Situation Appraisal evaluates and prioritizes issues.

- Problem Analysis pinpoints root causes of problems.

- Decision Analysis helps in choosing among alternatives.

- Potential Problem Analysis anticipates future issues.

Each component plays a crucial role. They guide thinkers systematically. This ensures depth and breadth in analysis.

Enhancing Critical Thinking

The Kepner-Tregoe Matrix structures thought processes. It breaks complex problems into manageable parts. Users must consider multiple factors in decisions. These include potential risks and consequences.

- It demands clear problem definition.

- It necessitates specific objectives.

- It requires thorough analysis.

- It prompts for rigorous assessment of alternatives.

- It encourages anticipation of potential problems.

Because of these traits, the matrix excels. It evolves beyond intuitive or ad hoc methods. It establishes a repeatable framework. It fosters consistency in decision-making.

Benefits of the Kepner-Tregoe Matrix

- It assures systematic data collection.

- It promotes objective evaluation.

- It decreases bias.

- It facilitates comprehensive examination.

- It creates a shared language for problem-solving.

These benefits contribute to a culture of critical thinking. They make the Kepner-Tregoe Matrix an asset. Various organizations recognize its value. It finds use in diverse fields. From IT troubleshooting to corporate strategy, its application varies.

Decision Making with the Kepner-Tregoe Matrix

The matrix enhances decision quality. It compels users to weigh evidence carefully. Decisions rely on facts, not just intuition.

- It aligns decision-making with strategic goals.

- It elevates the importance of evidence-based choices.

- It mitigates undue influence from cognitive biases.

Thus, the matrix empowers decision-makers. It gives them the means to justify their choices. Accountability improves.

Limitations and Considerations

Despite its strengths, one must consider its limitations:

- It requires time and discipline.

- It demands critical thinking skills.

- It might not suit all types of decisions.

One must weigh these factors. They make the difference in its success or failure.

The Kepner-Tregoe Matrix stands as a beacon. It guides decision-makers through murky waters. It provides structure where uncertainty prevails. It strengthens critical thinking. This is essential for robust decision-making. It represents not just a tool but a mindset. This mindset values logic, objectivity, and foresight. Hence, the Kepner-Tregoe Matrix remains relevant. It continues to enhance critical thinking in decision-making.

In what practical scenarios can the Kepner-Tregoe Matrix be most effectively implemented?

Introduction to the kepner-tregoe matrix.

The Kepner-Tregoe Matrix presents a methodology. It directs rational decision-making and problem-solving. This method prioritizes issues, analyzes causes, evaluates alternatives, and takes action. It suits complex business environments. It can streamline processes across varied scenarios.

Decision Making in Leadership

Leaders face tough decisions daily . These define organizational directions. The Matrix guides leaders. They distinguish critical issues fast. They evaluate potential impacts. They prioritize effectively. Stakeholders see transparent, structured decision-making.

Strategic Planning

Strategies define long-term outcomes. Use of the Matrix helps here. It involves objective data gathering. It provides systematic comparison of approaches. It helps in forecasting potential outcomes. It supports alignment with the organization's goals.

Operations Management

Efficiency marks successful operations management. The Matrix aids in identifying process bottlenecks. It suggests improvements. It enables managers to monitor progress. Thus, continuous optimization becomes obtainable.

Risk Management

Every business faces risks. Some are unforeseen. The Matrix helps assess these risks. It clarifies potential threats. It prioritizes them based on impact. It helps in designing mitigation strategies.

Quality Control

Quality issues affect customer satisfaction. The Matrix dissects these problems. It classifies them by severity. It aids in finding root causes. It proposes corrective actions. Consistent quality levels become achievable.

Team Management and Delegation

Managers delegate tasks. Effective delegation requires clarity. The Matrix provides structure. It delegates based on issue importance. It ensures alignment with team skills. This improves accountability and productivity.

Customer Service and Support

Customers demand quick resolution of their concerns. The Matrix classifies customer issues. It orders them by urgency. It proposes systematic resolution. Customer satisfaction rates can rise.

Project Management

Projects are complex and multifaceted. They require careful planning and execution. The Matrix helps in defining project scopes. It clarifies requirements. It tracks milestones. It aids in risk assessment throughout the project life cycle.

HR and Personnel Development

HR deals with employee-related challenges. The Matrix assists in addressing these. It aids in conflict resolution. It helps in performance evaluation. It supports effective recruitment and retention strategies.

IT Troubleshooting and Management

IT environments are prone to issues. The Matrix serves IT professionals. It categorizes problems. It helps distinguish between ‘urgent’ and ‘important’. It ensures systematic problem resolution.

Post-Incident Analysis

Incidents can disrupt business operations. The Matrix helps understand these post-incident. It helps dissect events to prevent recurrence. It supports continuous learning within the organization.

Market Analysis and Product Development

Markets evolve. Products must too. The Matrix supports this evolution. It ranks customer needs. It helps align product development with these needs. It aids in evaluating competitive positioning.

The Kepner-Tregoe Matrix is versatile. It facilitates structured and strategic thought. It applies across various practical scenarios. It is a toolkit. It strives for efficient problem solving and optimal decision-making. Use of the Matrix can drive organizational success.

He is a content producer who specializes in blog content. He has a master's degree in business administration and he lives in the Netherlands.

Benchmarking: A Strategic Approach for Performance Improvement

Scenario Analysis: Insightful Approach and Its Implications in Decision Making

Andon System: Leveraging Industrial Efficiencies through Visual Management

Six Thinking Hats: Master Effective Decision Making

Brought to you by:

Can You Analyze This Problem?

By: Perrin Stryker

The Kepner-Tregoe approach replaces hit-or-miss methods with a systematic method of problem solving and decision making. Managers who train in this concept of problem analysis often discover that…

• Length: 6 page(s)
• Publication Date: May 1, 1965
• Discipline: Negotiation
• Product #: 65312-PDF-ENG

What's included:

• Educator Copy

$4.50 per student

degree granting course

$7.95 per student

non-degree granting course

Get access to this material, plus much more with a free Educator Account:

• Access to world-famous HBS cases
• Up to 60% off materials for your students
• Resources for teaching online
• Tips and reviews from other Educators

Already registered? Sign in

• Student Registration
• Non-Academic Registration
• Included Materials

The Kepner-Tregoe approach replaces hit-or-miss methods with a systematic method of problem solving and decision making. Managers who train in this concept of problem analysis often discover that their reasoning methods in handling problems and decisions are faulty. Readers test their own reasoning powers against the problems presented in a case history, based on an actual situation, and can then compare the results of their analysis with the solutions presented in a subsequent article, How to Analyze That Problem (July-August 1965). The main issues of the case involve questions concerning production, labor relations, and personnel.

May 1, 1965

Discipline:

Negotiation

Harvard Business Review

65312-PDF-ENG

We use cookies to understand how you use our site and to improve your experience, including personalizing content. Learn More . By continuing to use our site, you accept our use of cookies and revised Privacy Policy .

Over 60 Years Of Practice

For over 60 years, Kepner-Tregoe has empowered thousands of companies to solve millions of problems. If we can save millions for a manufacturer, restore IT service for a stock exchange, and help Apollo 13 get back from space, we can help your business achieve success.

Kepner-Tregoe provides a unique combination of training and consulting services designed specifically to get to the root cause of problems and permanently address your organizational challenges.

Our Experience - Your Success

The future of work is a flexible, adaptable, and resilient workforce

By focusing on employee concerns, companies can take specific measures to help build resilience and value in today’s new normal.

The Future of Work is a Flexible, Adaptable, and Resilient Workforce

Agility in decision making protects your organization

We work within an environment of rapid change that requires an agile, flexible workforce. Within an organization, a shared process for decision making clarifies how a good decision is made and how to go about doing it. It can support simple, day-to-day decisions and can be scaled up to consider a wide array of objectives and involve input from many people.

A Sound Decision Saves $1.3 Million

Don't wait to plan your major incident response

In organizations that rely heavily on IT systems, major incidents don’t occur too often but when they do, a rapid, planned response is critical. For major incidents, the cost of the impact far exceeds the cost of resolution, and the key success factors are response time and the quality of the response to the issue.

Major Incident Management: Don’t Wait to Plan Your Major Incident Response

Improve hiring success with Kepner-Tregoe Decision Making

A structured decision-making process is a standard hiring procedure in many organizations. That’s not to minimize the value of an analytic approach to all kinds of decisions. But personnel decisions are a big commitment with their own set of challenges. Here’s how an analytic approach can be used to improve hiring.

Improve Hiring Success with Kepner-Tregoe Decision Analysis

Our Basic Beliefs

Our work is designed to provide measurable value; in fact we work with our clients to prioritize targeted, sustainable improvements and then measure the value delivered.

We value differences of both our colleagues and clients around the world and strive to help others use and share information across cultures, education, experiences, and backgrounds.

We will continuously demonstrate and build respect for others, trustworthiness, and personal and professional integrity.

We will encourage a drive and passion for the ideas that provide solutions for our clients and colleagues through the use and transfer of our rational processes.

We will continually improve the quality of our services and search for new and creative ideas that will enable us to remain on the forefront of the application of rational thinking to business issues.

Shown here are 5 of the 11 Basic Beliefs that form the core set of values that underpin Kepner-Tregoe’s business.

As these beliefs drive everything we do, we invite you to view all 11 Basic Beliefs here

Build a world-class organization through systems improvement

Kepner-Tregoe is the global leader in helping companies improve the performance of their systems through a combination of consulting services and training programs.

KT is uniquely qualified to assess the architecture and design of critical business systems through the integration of three fundamental components: people, process, and technology.

The critical thinking skills used at all levels in an organization create the agility and adaptability of any team to capitalize on strengths and opportunities while minimizing risk. The core technologies of KT are designed to equip a workforce with structured intellectual processing skills that enable them to master complexity, solve problems, and make the best possible decisions. We have over 6 decades of experience in developing critical thinking skills in 15 distinct industries. We have trained millions of people in developing intellectual capabilities which translate into a competitive advantage for their companies.

Kepner Tregoe is the bridge between process mining and value creation. Our unique skill is helping companies engineer their processes to harmonize with the capabilities of their teams and their use of technology. KT’s initial assessment, and ensuing consulting services, help industry leading companies to advance from process stability to enhanced agility in order to maximize their quality levels in all key areas including product, service, operations, and client experience.

Ultimately the pace of any modern transformation is heavily influenced by the application of technology. KT is specialized in analyzing the utilization of technology in systemic workflows to gauge how well they are integrated with the creation of knowledge for usage in a transformed workplace. Only when technology application is integrated in a manner that yields optimized performance of people and process, will systems achieve their greatest output.

Master Critical Thinking

Convert complexity into clarity, discover hidden opportunities.

“We develop critical thinking skills that promote creativity and amplify intuition as well as intelligence. Improving skills such as appraising a situation accurately, solving a problem quickly, and making the best possible decision, give companies a significant advantage in a highly competitive world.”

KT Provides Solutions

KT Diagnostic Assessment services offers a variety of quantitative and qualitative analyses to assess your processes, people, systems, and measurement capabilities in a holistic manner.

Kepner-Tregoe training builds advanced critical thinking skills that optimize data, knowledge, and experience to solve problems, make decisions, set priorities and manage risk. KT provides a foundation for working purposefully in a challenging environment.

High-performance coaching is about helping all people reach their full potential, in any area of their lives. For the manager as coach, this means working with people to improve their performance at work.

Kepner-Tregoe consulting uses structured analytic processes and industry insight to facilitate complex issue resolution and deliver sustainable results against key metrics.

Expert facilitation provides impartial guidance to help your teams solve crises when emotions are running high. This substantially increases the efficiency and effectiveness of finding a solution.

KT Areas Of Expertise

Manufacturing operations.

• Complex Problem Solving
• Root Cause Analysis
• Risk Reduction Management
• Efficiency Improvement
• Continuous Improvement
• Problem Prevention

Service Operations

• Incident Management
• Problem Solving/Root-Cause Analysis
• Maturity Assessment
• Workflow Management

Human Resources

• Improve Team Collaboration
• Increase Troubleshooting Speed
• Maximize Leadership Effectiveness
• Acceleration of New Hire Integration
• Amplify Talent Impact

KT Improves Operational Performance & Profitability

Doing it better.

The more complex the activities of the organization, the more need there is for an analytic framework for action. We work with you to clarify your situation and determine how to achieve the best results. Working collaboratively within an analytic framework we use data, knowledge and expertise to focus on improving targeted processes and resolving key issues. Our focus is on sustainable results that provide measurable value.

Doing it faster

Sometimes you need to slow down to speed up. When time is critical and costs are mounting, there is no time for guesswork and unnecessary actions. Working within KT’s analytic framework immediately provides a path forward and focuses on the relevant information needed to move ahead. Ultimately goals are achieved quickly without the false starts and emotions that thrive in uncertainty. A structured approach to a complex issue minimizes error and ultimately provides both accuracy and speed.

Doing it more efficiently

Our analytic approach harnesses brainpower, experience, judgment, skills, and knowledge in dealing with ordinary and extraordinary situations. By using the available resources more effectively, we help increase the efficiency and sustainability of improvement projects and resolve complex issues quickly and accurately. Our efficient and targeted approaches can be used to reduce costs and improve your bottom line.

How We Do It

Situation Appraisal is an analytic approach for breaking down and understanding the complex issues we are facing. It enables us to impose order where there is uncertainty, establish priorities and decide when and how to take actions that produce good results.

Problem Analysis is a framework for cause-and-effect thinking. It enables us to move from observing the effect of a problem to understanding its cause so we can take appropriate actions to correct the problem and avoid unnecessary, often costly, fixes.

Decision Analysis considers: Which course of action should we take? When a choice must be made, Decision Analysis provides a process for analyzing alternatives to decide on the course of action most likely to accomplish a particular goal.

Potential Problem Analysis helps us consider what lies ahead in a given situation. It helps us shape the future by preventing problems or planning actions that will lessen their impact.

Potential Opportunity Analysis, like Potential Problem Analysis, helps shape the future, this time looking ahead to promote the possibility of opportunities occurring in order to take full advantage of them.

How We Integrate It

Effective practices need to be supported by effective processes and work-flow tools for documentation

Adapting to new behaviors needs to be agile to support fast, iterative learning and shorten time to results via integration with technology

Integrated tools, processes and a common language create a seamless information flow; the generation of knowledge and effective feedback loops drive continuous performance improvement

Ready To Transform Your Company?

Contact us for a complimentary expert evaluation!

Our Experts Are Always Ready to Help

• North America

• Business Solutions Senior Consultant

• Business Solutions Consultant

• Director of Innovation

• Capability Development Consultant

• Head of Sales, North America

• Director of Global Client Relationships

• Business Development Associate

• Senior Associate Consultant

• Client Relationship Manager

• Senior Consultant

• Sales Consultant

Board Of Directors

Our board of directors is composed of a group of diverse and experienced individuals who support Kepner-Tregoe’s ongoing application of KT critical thinking methods and basic beliefs as a thriving and innovative organization engaged in meeting the challenges of a global marketplace.

Our Leadership Team

Our goal is to maximize customer intimacy and strong, trusting relationships by leveraging globally proven solutions while valuing the differences provided by our colleagues and clients around the world.

The composition of our leadership team is a reflection of the diverse expertise and global nature of our business.

Our Experts

We are problem-solving experts, a global and diverse team that thrives on challenges. Bringing real-world experience to each engagement, we share a commitment to providing maximum value.

With our clients, we are always comfortable digging in and working shoulder-to-shoulder in their operational environment. We help clients ask and answer the right questions, and we function as trusted advisors, teachers, coaches and facilitators.

The Gold Standard in Problem Solving

For over sixty years, Kepner-Tregoe has empowered companies to solve millions of problems, make better decisions and manage risk. We have integrated KT methodology into manufacturing operations, transformed IT service, and focused HR capability development on sustainable change by building critical thinking skills. Millions of people credit the use of KT rational processes for advancing their careers and thousands of companies use these analytic processes for saving millions of dollars.

Early on, KT found a place in space operations. When NASA engineers heard, “Houston, we have a problem,” they used KT critical thinking skills to help bring Apollo 13 home. While not every solution is movie-worthy, an exciting aspect of what we do is the ROI. Powerful and sustainable, our processes yield results… in time and cost savings, smarter use of resources, fewer mistakes, uninterrupted operations, and higher profit.

Ben Tregoe and Chuck Kepner start the KT partnership in Ben Tregoe’s garage in Pacific Palisades, California. The first to focus on the critical need for training in problem solving and decision making, Kepner-Tregoe was founded to help others learn the processes that they had developed.

Kepner-Tregoe moves its headquarters to Princeton, NJ and then expands to a modern headquarters in 1967.

Kepner-Tregoe creates the Leader Development Institute (LDI), the first organization to introduce the “train-the-trainer” concept. Client employees who completed the rigorous LDI program were certified to teach KT Problem Solving and Decision Making and to lead programs that encouraged the use of Rational Process within their organizations.

The Rational Manager, (McGraw Hill) by founders Kepner and Tregoe is published, becoming a best seller and a business classic. The New Rational Manager has been translated into many languages and continues to be read throughout the world.

Kepner-Tregoe formalizes the company’s Basic Beliefs in writing which are the principles and ideas that grew out of the founders’ initial decision to create an organization that helps others learn. These continue to guide the way KT business is conducted.

Established Kepner-Tregoe Deutschland LLC in Germany and Kepner-Tregoe Ltd. in the UK.

KT moves to a beautiful wooded location on Research Road. The modern building remains a classic example of 1960s modern design that features flexible interior spaces and large windows that frame woodland views.

Top Management Strategy by Ben Tregoe and John Zimmerman is published. KT formalizes strategy consulting service offerings.

The New Rational Manager is published, an updated version of the original business classic.

Kepner-Tregoe Southeast Asia, Ltd founded

Kepner-Tregoe, S.A. serving Switzerland, Belgium and Luxembourg is founded.

In response to client demand, KT Project Management is developed to bring a rational process approach to project work.

Kepner-Tregoe (Malaysia) Sdn. Bhd. is founded in Kuala Lumpur.

Financial services company USF&G purchases KT.

Kepner-Tregoe Thailand, LLC founded.

Vision in Action: How to Integrate your Company’s Strategic Goals into Day-to-Day Management Decisions, by Ben Tregoe, John Zimmerman, et al is published.

Ben Tregoe is elected to the HRD Hall of Fame.

Ben Tregoe steps down as president of KT and establishes the Tregoe Education Forum, now known as TregoED, a not-for-profit organization dedicated to bringing KT Problem Solving and Decision Making to children in American schools. He continued to play an active role on the KT Board of Directors until his death in 2005.

A group comprised principally of KT employees acquires the company back from USF&G.

KT remains an employee owned company today.

KT launches Project Logic® software to provide a rational process framework for Microsoft® Project.

KT launches eThink® software to enhance and support use of KT Problem Analysis, Decision Analysis, Situation Appraisal, and Potential Problem/Opportunity Analysis.

Kepner-Tregoe Nederland, LLC is founded.

KT publishes a series of books that are well received by the business and academic communities. These include: How Organizations Work (2002) by Alan P. Brache; The Art and Discipline of Strategic Leadership (2003) by Mike Freedman; The Rational Project Manager (2005) by Andrew Longman and Jim Mullins; and Implementation: How to Transform Strategic Initiatives into Blockbuster Results (2006) by Alan P. Brache and Sam Bodley-Scott.

Ben Tregoe passed away on April 20, 2005. NY Times obituary .

Portfolio Manager, a cloud-based project management application giving organizations real-time access to monitor important projects across company departments, time-zones and geographies is developed and launched by Kepner-Tregoe.

KT introduces new approach to building competitive advantage, The Thinking Organization, powered by KT Clear Thinking.

Kepner-Tregoe launched an upgrade of its foundational skills workshop, Problem Solving and Decision Making. KT also launched its first app for iPad and Android tablets to support KT Clear Thinking processes in solving problems, making decisions, executing plans. MyKT and the first Learning Library are launched to support certified Program Leaders and Coaches.

Substantial advancements are made in KT’s products and consulting services in ITSM Problem and Incident Management. KT’s Problem Management plug-in is incorporated into the ServiceNow platform.

KT introduces virtual training options to allow learners to participate from anywhere in the world. Kepner-Tregoe begins development of web based Apps with SofTools to leverage IoT technology and data advances to access and display operations data.

Charles Kepner passed away on March 26, 2016.

KT introduces its second app (KT for Incident Management) for the ServiceNow Platform.

KT launches a Troubleshooting Simulation model to help clients bridge the gap between the classroom and the real world and get to results faster.

Kepner-Tregoe launches a user-friendly suite of Apps to embed skill development in client organizations.

KT launches a new suite of eLearning modules for core processes (SAPADAPPA) and a Problem Solving Basics module.

KT launches KT Frontline – a simulation and experiential learning-based training solution, especially tailored to shopfloor and frontline service employees.

KT launches ‘KT LiveOnline,’ with modular delivery of single-process workshops.

KT introduces its third app (Advanced Case Management) for the ServiceNow platform.

KT starts providing all of its training solutions as a virtual instructor-led option, leveraging our long experience in virtual delivery supported by eLearning to rapidly help clients address pandemic travel and social distancing issues.

KT licenses Australia and New Zealand to Bluefield Asset Management Co.

KT updates their brand and introduces a new tagline, Challenges. Opportunities. Results.

KT launches the Problem Solving Learning Path – which combines state-of-the-art eLearning with the impact of coaching.

KT/Microsoft win Bronze in Brandon Hall Award for Excellence in Learning.

We are experts in:

For inquiries, details, or a proposal!

Subscribe to the KT Newsletter

• Our Courses

all Products

• Online Course (19)
• Workshop (1)

Problem Solving Decision Making - Instructor Led Virtual Workshop

Workshop Overview When faced with a problem or decision, you need the right answer—and fast. For over 60 years, KT's Problem Solving & Decisio...

Problem Solving Basics - eLearning

Research shows that the #1 skill organizations will require by 2020 is the ability to solve complex problems. The key to being an effective problem...

Problem Solving Decision Making - In-person Workshop

Root cause analysis - instructor led virtual workshop.

Workshop Overview Kepner-Tregoe's Root Cause Analysis (RCA) training equips individuals and teams with the tools to systematically find the root c...

Analytic Trouble Shooting - Instructor Led Virtual Workshop

Workshop Overview When it comes to solving problems, and preventing reoccurrence, there’s little time for trial-and-error. With Kepner-Tregoe’s An...

KT Problem Solving Intro Course Pack - eLearning

Don’t have the time or budget for full training? Become more aware of all the core Kepner-Tregoe processes with this pack of self-paced online lear...

Intro to Problem Analysis - eLearning

Don’t have the time or budget for full training? Become more aware of Kepner-Tregoe Problem Analysis with this introduction course. The Kepner-Tre...

KT Refresher Course Pack - eLearning

Been a while since your KT Training? We have the course pack for you with 5-hours of self-paced, online learning! Refresh your KT process skills! I...

KT Major Incident Management - Instructor Led Virtual Workshop

Workshop Overview Take control of your Incident Management with Kepner-Tregoe’s Major Incident Management workshop. Designed for learners looking t...

Problems solved in 2 hours? I don’t believe it!

Overview Software and templates don’t solve problems. People solve problems. What kind of people? People who are curious, ask great questions, mak...

Intro to Situation Appraisal - eLearning

Don’t have the time or budget for full training? Become more aware of Kepner-Tregoe Situation Appraisal with this introduction course. The Kepner-T...

Intro to Decision Analysis - eLearning

Don’t have the time or budget for full training? Become more aware of Kepner-Tregoe Decision Analysis with this introduction course. The Kepner-Tre...

Problem Analysis Refresher - eLearning

Been a while since your KT Training? Want to find the cause of problems fast? Refresh your KT Problem Analysis skills! In this 90-minute, self-pace...

Intro to Potential Problem Analysis - eLearning

Don’t have the time or budget for full training? Become more aware of Kepner-Tregoe Potential Problem Analysis with this introduction course. The K...

KT Problem Management - Instructor Led Virtual Workshop

Workshop Overview Kepner-Tregoe’s Problem Management workshop provides a time-tested, systematic approach to help resolve technical and IT issues a...

Decision Analysis Refresher - eLearning

Been a while since your KT Training? Want to start making better data-driven decisions? Refresh your KT Decision Analysis skills! In this 60-minute...

Intro to Kepner-Tregoe Courses - eLearning

Situation appraisal refresher - elearning.

Been a while since your KT Training? Want to clarify and prioritize a tough situation? Refresh your KT Situation Appraisal skills! In this 90-minut...

Potential Problem Analysis Refresher - eLearning

Been a while since your KT Training? Want to start managing risk more effectively? Refresh your KT Potential Problem Analysis skills! In this 60-mi...

Problem Solving & Decision Making for CAPA

Workshop Overview KT's Problem Solving & Decision Making for Corrective and Preventive Actions (CAPAs) is an FDA-recognized, step-by-step appr...

• Best selling
• Alphabetically, A-Z
• Alphabetically, Z-A
• Price, low to high
• Price, high to low
• Date, old to new
• Date, new to old

Added to your cart:

Simplify complexities 

Through clear-thinking., real world training. real world results..

efficiency.

Kepner-Tregoe invites learners to dig deeper and understand the situations around them better through a set of tried and tested processes. It helps untangle the confusion and remove roadblocks that usually hinder us from seeing the whole picture, delaying us from resolving what concerns us the most.

ABOUT KEPNER-TREGOE

What we know becomes what you know.

Our processes become your capital. We consult, train, implement, coach you through change, and build skills and capability that translates into rapid problem resolution, smart planning, calculated decision making, and ongoing management effectiveness. We can disappear and the lessons remain.

2024 PUBLIC WORKSHOP SCHEDULES

PROJECT MANAGEMENT

February 21-24, 2024

April 25-28, 2024

June 21-22, 2024*

August 22-25, 2024

October 25-26, 2024*

December 4-7, 2024 *Face-to-face session

OFFERED KEPNER-TREGOE SOLUTIONS

Analytic Troubleshooting

With Kepner-Tregoe’s Analytic Troubleshooting workshop, you will consistently increase the operational efficiency of your production environment by getting to the root cause of your problems—and fixing them for good. And because our troubleshooting approach is agnostic to a specific technology, machine or process—your organization can use it as a foundational skill for statistical process control, lean manufacturing, Six Sigma, total productive maintenance, self-managed work teams, and other programs.

Engineering the Performance System

In the Engineering the Performance System Workshop, managers explore their role in implementing the strategy of their organization through their operational responsibilities, planning, and decision making. Examples, case studies, and application of concepts to their own organization's strategy implementation help managers to develop and practice new skills. 

Implementing Lean

Implementing lean is a never-ending process, and with Kepner-Tregoe’s Lean Silver Belt workshop, you’ll establish the right roadmap for continuous improvement within your organization. At the heart of KT’s approach to Lean is blending our proven methodologies for critical thinking with Lean processes. Through KT’s Implementing Lean workshop, you’ll deepen your understanding of driving ongoing success by using Lean to improve quality, build customer satisfaction and achieve a competitive advantage.

Problem Solving and Decision Making

For over 60 years, KT's Problem Solving & Decision Making workshops have been helping teams and individuals find the root cause of problems faster, make better decisions, manage risk, and prioritize what to work on first. KT's instructors will ensure you're ready to use these skills back on the job to make an impact on where you work.

Project Management

The KT Project Management workshop equips project leaders with a robust, proven project management methodology combined with the KT Clear Thinking skills needed to deliver real, measurable project results. This workshop prepares project managers to take on any size project and confidently see it through to success.

Work with  tried and tested  s ystematic solutions

Proven to improve business outcomes ., access transformation today.

Work with internationally recognized training and solution providers from all around the globe.