customer service resume template free download

• Customer service resume examples

Customer service Resume examples

72 Customer service resume examples found

All examples are written by certified resume experts, and free for personal use. Copy any of the Customer service resume examples to your own resume, or use one of our free downloadable Word templates. We recommend using these Customer service resume examples as inspiration only, while creating your own resume.

Learn more about: how to write a perfect resume

Customer service representative

Advised customers on products, services, and current promotions, by identifying and recommending appropriate products and services based on their needs and preferences.

• Cut back on complaints 40% by initiating new call script to meet customers’ most urgent needs.
• Created and maintained customer loyalty through excellent customer interactions.
• Engaged with customers to provide a positive customer experience, by answering questions and resolving complex customer inquiries.
• Welcomed new customers and transferred warm leads to sales department.
• Participated in on-going training and development.
• Leveraged excellent communication and public speaking skills to de-escalate issues and provide high-level customer service experiences.

Customer service associate

Drives rapid, accurate customer service delivery processes for high-volume retail environment. Assists managers and other customer service associates to proactively solve issues. Takes customer orders when possible to alleviate strain on other staff members.

• Developed process for inventory cataloging system that saved 50% on processing time of new inventory.
• Communicates with customers to create great service environment, answering client questions and handling inbound communication calls.
• Exhibits perseverance and ability to overcome unanticipated obstacles.

Front desk receptionist

Performed clerical duties for a prestigious law firm.

• Answered phone calls and provided clear and straightforward information to callers.
• Transferred phone calls to attorneys, paralegals, and medical clerks.
• Created and labeled spreadsheets that contained information pertaining to schedules and meetings.
• Maintained a cordial disposition when greeting both clients and staff.
• Distributed letters and packages delivered to office to the proper recipients.
• Organized, cleaned, and maintained receptionist area.
• Participated in staff meetings and kept records of minutes.
• Issued name badges to law firm visitors.
• Wrote memos for attorneys and paralegals to be distributed via email.

Medical receptionist

Supervised day-to-day operations of the office and front office staff including scheduling, reception, insurance authorization, and verification. Secured authorizations for chemotherapy regimens and outside procedures.

• Worked with healthcare providers and patients to fulfill service needs; Insurance benefits verification, eligibility, and payment processing; Processed health claims, responded to denials and outstanding claims.
• Reviewed cost estimation with patients and assists by securing foundation or co-pay assistance.
• Oversaw administrative duties such as answering calls, scheduling appointments, processing payments, and filing documents while maintaining HIPAA standards.
• Continuously demonstrated a top-performing team of office managers by recruiting and training.
• Handled all onboarding tasks for new employees, ensuring employment laws and guidelines were followed.

Call center

Call center representative

Performed call center duties for an internet and phone service company.

• Answered approximately 30+ customer calls and online inquiries in a calm, courteous, and professional manner.
• Managed workspace with the most up to date technology in headsets, microphones, laptops, and computer software such as Zoom and Skype.
• Kept and updated a secure and well-organized spreadsheet with confidential information regarding customer addresses, phone numbers, and credit card numbers.
• Addressed non-English speaking customers in their native languages.
• Discussed internet and telephone service issues with customers pertaining to billing, connectivity, and power outages.
• Reported to supervisor any difficulties in dealing with customers.

Call center agent

Complex role requiring strong communication and crisis management skills to deliver impeccable service to customers.

• Managed incoming and outgoing calls from the center to keep customers informed on latest product offerings and updates.
• Provided remote assistance to clients to help them navigate the company website and new products.
• Collaborated with other team leads within the department to improve customer service policies and quality.
• Oversaw onboarding processes for new hires and ensured adherence to established standards.

IT help desk technician

Provided superior customer support & service to Comcast’s WiFi customers by answering a full range of customer requests, inquiries, and complaints relating to WiFi services and general inquiries. Answered incoming calls and provide helpdesk support to resolve issues on the server-side and client-side using Retain Helpdesk tool.

• Resolved customer technical issues to ensure all issues are closed in time with the right resolution and highest customer satisfaction.
• Diffused escalated customer situations while setting accurate expectations for issue resolution.
• Documented problems including detection information, diagnostic results, and repair information by utilizing the trouble ticketing system.
• Managed the overall customer call queue to ensure timely response to incoming customer calls.
• Opened tickets and maintained documentation to track tickets through resolution.
• Provided coaching, training new employees on call center operations, troubleshooting techniques, and collaborated on calls with new hires.

Provided remote technical support and assistance to clients/customers across the country. Responded to queries by email, phone, and chat, offering assistance on configuration, delivery, maintenance, and troubleshooting various computer systems, software, hardware, and other technical components.

• Utilized standard help desk procedures and processes to document and resolve technical issues for end-user requests.
• Assisted with user access, creation, editing, and troubleshooting in Google Workspace and Active Directory.
• Provided expertise to maintain and support various IT systems while adhering to company and department strategies and standards.
• Troubleshot hardware and software problems and made recommendations for upgrades and configurations implementation.
• Tasked with designing and maintaining Document Libraries, SharePoint sites, workflows, and Google applications in support of business practices.

Customer service manager

Brought excellent customer service to customers by meeting standards for service delivery. Ensured all front-end policies and procedures are followed, including compliance with rules and regulations. Coordinated logistics for truck deliveries, manage financial processes.

• Reduced staff attrition 80% by designing and executing new on-boarding and training curriculum.
• Improved store service rating from 3 to 5 stars in a year by implementing strict service standards among staff and incentivizing better performance and maintenance.
• Achieved KPI’s and managed team performances to help them meet their KPI’s.
• Managed and executed Shrink and Safety programs.

Worked as a customer relations manager for a mid-sized chain retail store.

• Supervised and trained 60-70 junior employees.
• Responsible for interviewing and hiring new talent to represent the store brand.
• Greeted and interacted with customers while monitoring the store.
• Handled issues relating to customer dissatisfaction and strived to improve upon common complaints.
• Investigated faulty products and took measures to ensure that quality goods were stocked on the shelves.
• Implemented an efficient budgeting system to eliminate unnecessary expenses and improve resource utilization.
• Store maintained a steady increase in sales growth by 40% over an 8-year period under my supervision.
• Represented the store brand at national conferences.

Objectives and summaries

Summary examples.

Versatile customer service representative with proven experience delivering service standards to high-level customer accounts. Strong communicator who builds client trust with persuasive language and unwavering customer support attitude.

Enthusiastic and adaptable professional receptionist with exceptional multitasking abilities and writing skills. Works well as part of a team and communicates promptly and thoroughly with staff and customers. Keeps a tight schedule and manages time in an organized and attentive manner.

Versatile service representative with proven experience in fast-paced call center environments. Strong communicator who builds client trust with persuasive language and unwavering customer support attitude. Brings talent as a record-breaking service provider with 99% positive customer feedback rate.

High-energy and dedicated IT Help Desk Technician with 2 years of experience assisting colleagues in analyzing and problem-solving technical issues with workable solutions. Forward-thinking and team-oriented with a proven history of thinking strategically and initiating action to meet deadlines. Recognized by management and colleagues as an individual who takes on challenges and new responsibilities, and gets things done right.

Exceptional multi-tasking professional with 11 years of experience in managing auto service staff.  Firm and empathetic when interacting with customers and subordinates. Dedicated to providing quality service to customers that adheres to the highest standards. A team-player who ensures that tasks are completed carefully and efficiently.

Objective examples

Experienced customer service representative with transferrable skills to the sales industry, leveraging excellent communication skills and persistence. Demonstrated ability to provide above-and-beyond customer service and increase secondary sales transactions by 25%.

Reliable and organized receptionist with 6 years of experience performing clerical duties in search of job position where skills in providing exceptional customer care can be utilized.

Experienced call center representative seeking employment in the sales industry, transferring skills in customer service and managing multiple accounts on a continuing basis. Demonstrated ability to exceed company sales goals and maintain a customer satisfaction rate of 99%.

Dependable and solution-focused professional with 4 years of experience in providing technical assistance to clients worldwide while guiding and resolving issues patiently and promptly. Passionate IT Help desk technician with a proven history in delivering high-quality customer experience with an ability to thrive in a dynamic, fast-paced environment available to work during weekends as well as holidays.

Organized and highly motivated professional with 8 years of experience in managing office staff is looking for a position with a small company where budgeting and cost-benefit analysis skills are essential.

• Easy step-by-step builder
• Professional templates
• Try for free!

Professional resume templates

Make a resume that wins you interviews! Choose one of these professionally-designed resume templates and follow 3 easy steps to complete.

Create a perfect resume in a few minutes

• Field-tested resume templates created by experts
• Powered by Resume.io
• Try now for free!

Free resume templates

• Free for personal use
• Direct download as a Microsoft Word document
• Created by a CPRW certified resume expert
• Optimized for applicant tracking system (ATS) screening

Choosing a correct resume format and template

Resume template

Download our American style resume template. Chronological resume format. Download a functional resume template .

Learn more about the differences between a resume and a CV .

CV template

Download our British/European style cv template. Similar to a resume but more commonly used in Europe, Asia and Africa.

Download cv-template.docx 29.34 KB

• Skip to main content
• Skip to primary sidebar

Additional menu

HirePowers.net

Job Search Resources

Customer Service Representative Resume Templates Free To Download

A customer service resume will help you stand out by showcasing your specific talents that set you apart in the customer service industry.

Because there are so many different ways to talk about your customer service experience, it will be important that you use the proper skills and attributes to entice the next company to hire you.

This page provides resume samples that are available free for download as well as advice on how to set up your next customer service resume.

Customer Service Resume Template Menu

How to make a customer service resume, free customer service resume templates to download.

The different parts of a resume will paint a complete picture of your career profile and experience.

For a customer service position it will be important to convey dependability, being able to learn quickly, and the ability to communicate effectively with customers.

Customer Service Resume Objective

A resume objective is a statement that you write out underneath your heading that details your primary skill while also talking about what you hope to accomplish in the job.

Generally, it’s better to just focus on the skills they are looking for and leave any talk about your “hopes” for the end of an interview. That’s one of the biggest reasons why objectives are seen as outdated. But if you don’t have much experience to rely on in the customer service industry, then you’ll want to explain why you’d be a good fit – and this is where objectives can be a good fit.

Customer Service Objective Samples

Customer Service Professional Summary

If you have more than six months to a year of experience in the customer service field then you’ll want to use a professional summary underneath your heading, located near the top of your resume.

Skills To Put On A Customer Service Resume

There are two different ways that you will want to talk about your skills on your resume. This section will be talking specifically about the first way, which is describing your knowledge under a skills heading

The first way you will describe your skills is with specific technical knowledge. These skills will most often be listed in a bullet-point format. Examples of these skills are listing Microsoft Word, Adobe Photoshop, or any other type of software program in which you are trained and/or knowledgeable.

For different types of customer service jobs it may also mean having specific licenses, knowing how to use certain phone systems, or having knowledge about certain ‘tools of the trade’ that are crucial for a company to provide good customer service

Here are a variety of skills needed for customer service jobs, taken directly from job listings:

• Knowledge of medical terminology, coding, standard hospital operations and financial services preferred but not required.
• Possesses knowledge, skill and ability to operate a PC, applications/software, telephone, fax scanner and copier.
• Displays excellent oral and written communication skills; possesses excellent organizational and follow up skills; meets deadlines.
• Possesses and demonstrates professional telephone demeanor and appearance.
• Interacts successfully with all levels of staff and management; responds positively to direction and supervision.
• Demonstrates the ability to work in a fast-paced environment; can multi-task.
• Displays the ability to keyboard 30 wpm; is proficient in Word, Excel and Outlook.
• At least 2 years of experience in Customer Service
• A proven ability to work as part of a team to deliver results
• Organization Skills – Ability to manage multiple priorities and know when to escalate issues
• Effective Communicator
• Basic level of understanding with Microsoft Office Products (Word, Excel). Experience with Sage and CRM is a plus!

Free Customer Service Resume Templates For Download

Call center customer service representative resume.

This resume template features multiple call center job listing examples, along with some basic customer service & sales sample job descriptions.

File name: call-center-customer-service-representative-resume-template.docx

File size: 7.4 KB

Total downloads: 15

Retail Customer Service Representative Resume

This resume is based around retail customer service jobs.

These jobs often involve helping customers in person and being responsible for handling money.

File name: retail-customer-service-representative-resume-template.docx

File size: 7.5 KB

Total downloads: 68

Build my resume

• Resume builder
• Build a better resume in minutes
• Resume examples
• 2,000+ examples that work in 2024
• Resume templates
• 184 free templates for all levels
• Cover letters
• Cover letter generator
• It's like magic, we promise
• Cover letter examples
• Free downloads in Word & Docs

26 Customer Service Resume Examples for 2024

Customer Service Resume

• Customer Service Resumes by Experience
• Customer Service Resumes by Role
• Writing Your Customer Service Resume

As the face of the organization, the customer service team is instrumental in building and maintaining a business’s reputation.

To be a successful customer service professional, you must have a wide-ranging skillset—patience, empathy, critical thinking, and detailed knowledge of your company’s products or services.

With such a tall order, you shouldn’t also have to be an expert at  building a resume . Our easy  resume tips  are available at your fingertips!

We’ve analyzed countless resumes and  chosen the 26 best customer service resume samples to help you land your next job in 2024 .

Furthermore, we’ll share our recommendations and advice so you can put your best foot forward on your resume; before you know it, you’ll also be ready to tackle your  customer service cover letter !

or download as PDF

Why this resume works

• The best way to do this is by making your points concise and highly relevant to the job to which you’re applying. If you include a  resume summary , tailor it to the business to which you apply. As a rule of thumb, the more you customize and  fine-tune your resume  for each job application, the more likely you are to get an interview. 

Entry-Level Customer Service Resume

• Choose two tastefully contrasting fonts: one for your section headers, and one for your body text. 
• Leverage white space throughout your resume to give it a clean, easy-on-the-eye, professional feel.
• We suggest bold (but not garish) colors in the header and titles to draw attention.
• Say goodbye to excess white space by adding some relevant projects you’ve worked on.
• Just make sure they relate to the  customer service job description  and emphasize your most relevant skills.

Customer Service Associate Resume

• Something very impressive on a  customer service associate resume  is when you’ve gone the extra mile to be certified. Definitely include any licenses or certifications you have in a dedicated “Certifications” section.
• Our  user-friendly resume templates  and  Google Docs resume templates  allow you to quickly add a section just for certificates and licenses.
• For example, “Handled an average of 40+ customer complaints per day with a 93% customer satisfaction rate.”

Customer Service Manager Resume

• Don’t worry though! You can easily tailor it by mentioning the specific job title you’re seeking, the company’s name, and any position-specific skills you’ve learned.If these kinds of details paralyze you, take a breath; now, start off your  resume-building  adventure with one of our  free resume templates  or  Google Docs interactive resumes  that already have sections laid out for your objective.
• Though including a  resume objective  is optional, we recommend one if you’ve had a career change, are entry-level, or simply need to effectively fill a little space on your resume.
• If you choose to add it, make sure it’s unique and personalized for every application you submit. That’s right. Every single one.

Customer Service Lead Resume

• Also, a technical support specialist position might have refined your problem-solving skills and technical knowledge, essential for resolving issues beyond the first line of support. A moment or two when your leadership stance shone brightly is a welcome addition to your customer service lead resume.

Airline Customer Service Resume

• In the same line, use larger fonts to draw the hiring manager’s attention to different essential parts of your resume. For example, role titles should be in a larger font and title case format, while terms accentuating your skills, hobbies, contact information, and education should be in uppercase.

Customer Service Call Center Resume

• It’s fine even if you mention them in other unrelated job roles. Just ensure that you clearly state how your assistance helped customers in a particular scenario.
• If you run out of room in your resume, remember that a cover letter generator can help you expound quickly on the details you care about sharing.

Customer Service Bank Resume

• Even if it’s only a short stint, mention how you went beyond resolving technical issues at a desk by adding your ability to make personalized follow-ups, maintain high-data accuracy rates, and implement any customer feedback provided.

Insurance Customer Service Resume

• Remember that expertise in communication efficiency, accurate responses align well with the requirements of the role since you will be handling customers.

Client Service Manager Resume

• And if you may, add your metrics on improving customer satisfaction to further prove your potential.

Customer Service Specialist Resume

• Luckily, customer service is typically a metric-heavy role. From sales to customer reviews to retention, there’s a lot of numbers you can draw upon, such as customer satisfaction scores, how many customers you helped, and sales targets you exceeded.
• Metrics draw the eye of the resume reader and increase the length of time they’ll review your  customer service specialist resume , which increases your likelihood of getting an interview. Since a hiring manager will, on average, spend six seconds reviewing your resume, hooking their attention quickly is key.

Retail Customer Service Clerk Resume

• The structure of your  retail customer service resume  can either help or hurt the flow of the employer’s reading experience and affect whether or not you get that interview.
• We suggest you experiment with an array of  resume templates  and go for the one that zooms in on your greatest selling points.
• Sprinkle in impressive numerical metrics such as team headcounts, sales targets met, and payment processing accuracy percentages whenever possible.

Customer Success Manager Resume

• Challenge yourself to prove your impact with metrics.
• For example, how much time did you save in labor hours? How much did you increase profits for the company? Provide any details that show how quickly you could boost numbers at the next business that’s smart enough to hire you. 
• Striking a good balance between hard and soft skills is tricky, but doable—the  skills section on your resume  can emphasize the soft skills that made those impressive numbers happen in the first place.

Bilingual Customer Support Resume

• For example, you can mention the number of reward program members you signed on, the number of customers you helped per shift, the number of performance-based awards you earned, and the percentage of bilingual clients who specifically returned to you for assistance.
• Pass the automated tracking system filter by peppering your skills section with relevant keywords you’ve taken the time to mine from the  job description .
• Just be sure the keywords you glean from the job description truly match the skills you possess! Better to be a master of a few talents than have a surface knowledge of many.

Customer Service Consultant Resume

• Having trouble breaking up with the roles you had in high school? You can save old positions in a separate document, just in case. Just reassure yourself that you can discuss this expertise during an interview.
• Rather than cramming your work experience down to microscopic font size, try honing in on your most relevant work history. 
• Since you probably have plenty of experience, you may want to consider including a  resume summary , which can give a valuable overview of your skills and how they’ve driven results over the course of your lengthy (10+ years for a summary) career. 

Customer Service Agent Resume

• As long as you’re not distracting from the content of your resume, go ahead and get a little creative. 
• Do this by  organizing your resume  into distinct sections (subheadings are your friend), and use an unexpected pop of color to draw on your personality. Who said your resume has to be boring? 
• Focus on adding hard skills, like Zendesk, Salesforce, and Microsoft Word.

Customer Service Success Specialist Resume

• Hiring managers in the customer service field often have less than a minute to review your resume, so it’s important that you place the most relevant information where they’ll see it! 
• Emphasize growth in your career by ordering your work experience in a  reverse-chronological resume format , meaning that your most recent experience will be listed at the top of the page. 
• Including numbers in your work experience bullet points shows the employer that you’re great at your job! Ultimately, they’re looking for specialists who can perform the job well, and numbers prove that you can. 

Customer Service Coordinator Resume

• That’s right. Your resume doesn’t need to look computer-generated to command respect. In fact, using a sprinkle of color can demonstrate your confidence and individuality, making you an even more appealing candidate. 
• A word of caution: While more companies are valuing the individuality and flair of applicants, there are times when toned-down colors (like deep navy, slate gray, or hunter green) may be more appropriate. This can be especially true if you’re applying to a larger corporate business. Determine what’s best by investigating the  customer service job description’s  work culture.

Customer Service Advisor Resume

• Now, that doesn’t mean you need to bring the entire color wheel to your resume. Instead, focus on grabbing recruiters’ attention by using one or two colors for your section titles. You can start from scratch to find a visually-appealing color, or use a  resume template  if you’re not artistically inclined. 
• Take your resume personalization to the next step by adding a  career summary  section if you’re a total pro in the field with more than a decade of experience. Use this section for some humble bragging and tell hiring managers about your biggest accomplishments over the course of your career. Because if there’s any good time to brag, it’s on your resume, right?

Customer Service Technician Resume

• It’s surprisingly easy! Using hard numbers throughout your resume makes hiring managers slow down and read more carefully, plus using metrics supercharges your resume clout and indicates that you know your value (literally). 
• Don’t be afraid to highlight your  hobbies and interests on your resume .
• But, please, please ensure you can relate them to the job. If you’re including a super interesting hobby, a hiring manager is almost certainly going to ask you all about it. You better 1.) actually do that hobby, and 2.) be able to relate that hobby to relevant customer service tech job skills. 

Customer Service Representative Resume

• So, instead of simply adding ‘Sales’ as a skill in your customer service representative resume , use an example of where and how you used said skillset. Try, “Boosted high-end electronic sales by 34% through deep product knowledge and personalized demonstrations.”

Call Center Customer Service Resume

• Format your resume so that your most recent experience and achievements are at the top of your call center customer service resume . By doing this, you’re presenting those highlights in a way that they’re the very first thing a recruiter will probably look at.

Professional Customer Service Resume

• Let’s say you have a Certified Customer Service Professional (CCSP) certification on your professional customer service resume—it immediately lets a potential employer know you’re well-equipped and ready to provide exceptional customer service.

Customer Service Supervisor Resume

• If you know your way around a specific CRM or management software, don’t miss the opportunity to add it to your customer service supervisor resume and show an employer you’re a well-rounded candidate.

Remote Customer Service Resume

• By using a remote customer service resume template that’s clutter-free and spotlights what’s really important, you can show a recruiter what they need to see to form a positive opinion of you.

Customer Service Sales Resume

• Let’s take the poetry writing, portrait sketching, and vector illustration mentioned in this customer service sales resume . They convey that you have a knack for being creative, understanding design, and paying attention to detail—all of which will come in handy in your professional role.

Related resume guides

• Receptionist
• Sales Associate
• Front Desk Receptionist

4 Tips to Improve Your Customer Service Resume Today

Customer service resumes have gone beyond a simple list of experiences and education that prove your worth. Now, they’re as varied as the candidates themselves. Before writing a resignation letter and applying for your next job, check out BeamJobs’ list of recommendations to make your resume sound professional, look neat, and prove without a doubt that you’re the best candidate. We’ll cover:

• Customer service skills
• Formatting your customer service resume
• Quantifying your previous impact
• Customizing your resume for each job

Tip 1: Confidently choose your customer service skills

The  skills section of a resume  might be short, but it packs a punch. This is where you sell what you’re capable of and what you can do. This section is especially important for ATS to keep you in the running, so it’s crucial to pay attention to what skills you possess.

You should list both hard skills (like Microsoft Office Suite, HubSpot, or HelpDesk) and soft skills (like organization, problem-solving, and interpersonal communication). The best place to find applicable skills would be the job description itself—see what’s required for the tasks listed, and then use those tasks to steer you in the right direction.

Let’s say you run across a  customer service job description  requesting bilingual support like this:

• Answer telephone calls and emails promptly in Spanish and English
• Maintain and extend client base through positive customer interaction
• Excellent verbal and written skills in both Spanish and English
• Strong organizational and analytical skills 
• Flexible—must be able to work independently AND with a team daily

Based on the job description, it’s clear this company values a bilingual, organized individual who is an effective communicator. These skills (as long as they accurately define you) should serve as the foundation of your skills section. And a word to the wise—don’t apply for a job if you can’t honestly say you own the skill set required. 

Now, it’s time to tailor your skills section to the job description, which could look like this:

• Bilingual (Spanish and English)
• Organized 
• Strong verbal and written communication 
• Proven customer success 
• Empathetic 
• Methodical and thorough documentation 
• CRM (HubSpot)

Not every customer service job description will look like the one above, so your skills section should reflect the role for which you’re applying.

The following skills would be great additions to other customer service positions:

• Data analysis
• Metrics-driven
• Customer service reporting
• Self-motivated
• Social media
• Creative problem-solver
• Inquisitive

Tip 2: Format your resume for the ATS and recruiters 

When you open the pages of a book, what’s more inviting: dense blocks of text with little color or short paragraphs with headings, indents, and plenty of white space? The latter is easier to read and, thus, more inviting. Your customer service resume needs to follow the same principle since it’s your first impression. Make the recruiter’s job as easy as possible by being neat, easy to read, and understandable. 

There are multiple ways to achieve this, but one of the easiest is to put things in  reverse-chronological format . This helps recruiters know immediately where you’re coming from. (For example, if you recently worked as a customer service representative, you’ll have a shorter adjustment period. And even if you were a customer service rep a few years ago, the reverse-chronological order will help recruiters quickly assess your qualifications.)

Further suggestions for keeping your resume easy to read: 

• Bullet points rely on keywords, essential for making your resume ATS-friendly. The condensed structure and repetitive points also relieve eye strain when reading.
• Place the customer service title beneath your name to make it easier for the recruiter to keep that specific job in mind as they scan your resume. This is especially crucial when a company is hiring for multiple positions.
• The average time a recruiter spends looking at a resume is six to seven seconds, which means you should only include necessities. Anything else that’s relevant can be brought up in the job interview.
• Some companies see them as antiquated, but others like knowing exactly what you’re aiming for. Scan resumes in the job field to see if others include them, and consider reaching out to current employees on LinkedIn for advice.
• Primarily, fancy icons or images may confuse the ATS. Beyond that, leaving them off your resume looks more professional; plus, it leaves room for more important things, like skills or awards.

Objective or summary for your customer service resume?

Objectives and summaries  are a hot topic for resumes. It’s up to you to decide if an objective or summary is needed for your customer service resume. Typically, objectives/summaries are a good idea if you’re changing careers, you’re an entry-level applicant, or if you want to customize them for each application. Otherwise, it would be best to leave space for other things.

The difference between objectives and summaries rests in their purpose and your level of experience. Both are roughly two to three sentences, but  an objective describes your interest and qualifications for the job while a summary highlights your past work . If you have limited experience, you should choose an objective to sell why you’re the best candidate, but if you’re years into customer service, you could include a summary to describe your unique background.

No matter if it’s a summary or an objective, it should always be concise, informative, and personal ; this is your chance to show your personality and skills before the interview, so make it count.

When you write your objective, communicate your reason for applying and why you’d make a great candidate. Avoid making it generic, flat, or too casual: 

• College graduate looking for work in the customer service industry to start a life-long career. I’m hardworking, great with people, and skilled with computers.

Instead, your objective should be specific, detailed, and unique to both you and the job description. Try something that highlights your skills regardless of your experience level:

For those who have 10+ years of experience, a summary is the best way to go. Poor summaries have limited and vague information:

• I’m a manager who is seeking further professional growth. I’m good at resolving conflicts, handling money, and writing reports; looking for a job that will give me experience and career options.

Rather, a summary should be a highlight reel of your accomplishments and expertise. To further showcase your talent, add metrics here, too:

This summary is tailored to the position and outlines the candidate’s experience and skills while being personable and not too formal. By carefully crafting your objective or summary, you can rise above the competition in just two to three sentences.

Tip 3: Leverage metrics on your customer service resume 

Leveraging metrics is all about avoiding generality and demonstrating success. Most job description bullets don’t describe how successful, friendly, or efficient you were. However, saying, “Assisted 200+ customers weekly with technical questions with a 98% customer satisfaction rate,” tells the recruiter the specifics of your talents and abilities. 

Writing metrics for every single bullet point isn’t necessary, but including an estimate when you can is better than staying vague.

Some customer service metrics to add to your resume include:

• Customer satisfaction (CSAT) score: The core aspect of customer service is keeping customers happy, so providing high CSAT scores based on your interaction with customers is bound to get recruiters noticing.
• Net promoter score: Just like the CSAT, this gives an insight into how happy customers are with the company. 
• Employee retention rate: This statistic works well if you’re in a management position with a tight-knit group. That means your leadership has a direct effect on how many customer service reps leave or stay.
• Resolution rate: By showing a percentage of solved cases, you demonstrate your effective problem-solving skills and care for the customer.
• Customer effort score: This shows how much effort it took to get an issue resolved. Less effort means you’re easier to work with and more effective, which is why a low CES score is useful to add to your resume.
• Customer/employee numbers: Providing the number of teammates, employees, or customers you’ve helped or served is a great way to show your capability in helping large volumes of people.

Now that you know what kind of metrics to include, below are some examples of how you can use them in practice. If you have trouble calculating some of the aforementioned metrics,  HelpCrunch  or  Kustomer  have some helpful formulas. 

• Assisted over 250 patrons with technological questions monthly with a consistent 86 CSAT score based on interactions
• Extended the client base through positive, empathetic communication, resulting in a net promoter score of over 50
• Led a group of 20 employees through conflict resolution training, and updated onboarding processes that improved employee retention by 23%

Tip 4: Customize your customer service resume for the job 

Just as every company is different, no customer service position is identical. So, why would you submit the same resume for multiple customer service job applications? Tailoring your resume shows you have researched the job and helps corroborate your candidacy.

Check the following list for advice on how to customize sections of your resume:

• Mention the company by name and what you hope to accomplish. Check the “job details” section of the job description to see what the company hopes to achieve, whether it’s boosting customer loyalty or increasing customer satisfaction.
• Many customer service jobs require similar skills, but that doesn’t mean your skills should stay stale. Check the job description’s qualifications to scan for skill keywords to use. Keep it under 10 to avoid being excessive.
• Include the job description requirements in your resume as much as you can. If the job description says they’re looking for someone who will “standardize quality customer service through positive customer interactions,” mimic that wording on your resume to describe your past achievements. This helps make your resume ATS-friendly while highlighting your skills.
• No matter the customer service role you’re seeking, there are many ways to  write your resume  so that it’s relevant and unique to every application:

Customer service resume

• All of these are good ways to customize your job description points.
• Include a concise objective that mentions the company by name, and highlight why you’re qualified for the job.
• Have you assisted large volumes of customers or boosted overall customer numbers? Have you increased efficiency or used specific software discussed in the job description? 

Customer service rep resume

• Outcomes like increased sales or error reductions are great metrics to include.
• Highlight skills like empathy, friendliness, and negotiation in your skills section and job description bullets.
• Include your goals for your interactions with customers, like “established lasting relationships” to draw attention to your interpersonal skills.

Customer service manager resume 

• Use verbs like “directed,” “led,” or “modeled” to demonstrate productive leadership.
• Include a summary to showcase the success of your career so far and what you can bring to your new job.

Entry-level customer service resume

• For example, if you were a lab assistant, you had to be highly organized and a great problem-solver, which would work well in a customer service resume.
• Stress your ability to work well with people—include any courses,  extracurricular projects , or volunteer efforts where you interacted with people consistently. 

Retail customer service resume

• Include past experience where you solved problems, troubleshot issues, or resolved disagreements.
• Anything relating to product management would be an excellent addition—think of past jobs that dealt with marketing or sales, especially if you can provide metrics like increased revenue or reaching sales targets.

Customer success manager resume

• CSMs must be able to see trouble coming and steer clear, so include responsibilities where you proactively and positively improved the customer’s experience.
• Resilience and tenacity are two core elements of the customer success journey, so long-term projects and goals are solid additions to prove you’re willing to spend the time to get something done right. 

Bilingual customer support resume

• Include all languages in which you’re fluent in the skills section. Also, make sure to highlight your bilingual (or multilingual) abilities in your objective or summary.
• Mention how you improved your customer service strategies or practices as this will show you actively make customer experiences better for everyone.

Customer service consultant resume

• CSCs are also great advocates for both the customer and the company. They see things from both the customer’s perspective and the company’s, so keep your resume balanced between your advancements for the company and your success with customers.

The keys to your customer service resume

Resumes are your first impression, so it’s important you make a good one. By taking the extra time to customize and adjust your customer service resume, you’ll catch the eye of hiring managers. With your list of relevant skills, professional formatting, specific job metrics, and customized additions, your resume is sure to stand out from the competition.

Upload your resume to our  resume checker  to see if your resume meets our AI-powered recommendations. If you’re starting from scratch, use our  resume builder , which allows you to create resumes from the ground up with helpful hints and tools from BeamJobs. If you’ve made it this far, it’s safe to say you’re well on your way to crushing your customer service resume!

Ready Resume Templates

ATS-Friendly Customer Service Resume Templates For 2023

Download Free Customer Service Resume Templates in Microsoft Word, OpenOffice Writer, and Google Docs with resume tips and examples for each section in 2023.

If you’re looking for work in customer service, where having strong communication skills and the capacity to manage stressful circumstances is crucial, you must have a captivating resume that showcases your experience and knowledge.

The secret to crafting a resume that sells you as a valuable customer support agent is to highlight your most impressive skills and experiences. With the help of this article, you can create a resume that will catch the attention of hiring managers and encourage them to find out more about you.

Table of Contents

Download Customer Service Resume Templates

We have crafted the following Customer Service Representative Resume Templates in Microsoft Word, OpenOffice Writer, and Google Docs.

Click the button below to download the template of your choice:

Customer Service Resume Template

Microsoft Word   OpenOffice Writer   Google Docs

Entry-Level Customer Service Resume Template

Customer service resume design samples.

Customer Service Resume Sample (Plain Text)

Hannah Martins Customer Representative 456-256-7852 [email protected] www.linkedin.com/hannahmartins Professional Summary Enthusiastic customer service representative with five years of retail experience answering all types of consumer questions. Highlights of my career include being recognized as “Employee of the Month” for consecutively six months and getting 95% positive client survey results at Aztec Solutions. Looking for a position with Pioneer Tech where I can use my customer service skills to deliver and sustain the best level of customer service. Work Experience Phantom Electronics Customer Representative New York City, NY May 2017 – Present Responsibilities : Aided customers with inquiries regarding goods and services, providing guidance and responses Managed a significant volume of customer calls and emails to make sure issues were quickly and correctly fixed. Used customer service software to monitor and record client grievances Collaborated with various departments to make sure that client concerns were immediately handled. Supervised a team of 15 customer care agents, making sure they met performance requirements and provided excellent customer service. Created and implemented customer service strategies to boost client satisfaction and retention. Customer feedback was analyzed, and recommendations for improving the product and service offerings were given to various departments. Served as a point of contact between consumers and other departments to ensure quick and accurate issue resolution. Skills Data Entry and Management Verbal & Written communication skills Proficient in Microsoft Office Suite and Google Suite Knowledge of POS systems and CRM Call Management Customer Account Management Product Promotion Strong problem-solving skills Ability to work well under pressure Capable of working with the team Education Bachelor’s Degree in Business Administration Berkeley College New York, NY Graduated – May 2016 Certifications Certified Customer Service Professional (CCSP)

Entry-Level Customer Service Resume Sample ( Plain Text)

Lauren Jones 598-456-7899 [email protected] www.linkedin.com/lauren_jones Objective : Professional in communication and customer service seeking work as a retail employee in Washington. Committed to providing top-notch service in a setting that prioritizes teamwork and the needs of the client. Would like to be employed in an entry-level customer service position where I can use my strong communication and problem-solving skills to provide superior customer care. Education Associate’s Degree in Business Administration Western Washington University Bellingham, WA Graduated – June 2022 Work Experience Terri & Johnsons Corp Sales Associate Washington, WA Feb 2022  – March 2023 Job Responsibilities: Assisted clients make purchases by providing product expertise and recommendations. Dealt with cash registers and money. Maintained a clean and organized shopping environment Collaborated with other salespeople to meet sales goals. Skills Verbal and written communication skills Strong problem-solving skills Ability to work well under pressure Proficient in Microsoft Office Suite and Google Suite Familiarity with customer service software Certifications Certified Customer Service Professional (CCSP)

Tips On Writing A Professional Customer Service Resume

• Your resume needs to be clear and straightforward to read.
• Use bullet points and bold headers to draw attention to important information.
• Focus on how you assisted consumers in the past and your previous customer service experience.
• You may use the powerful action verbs “achieved,” “resolved,” and “collaborated” to describe your accomplishments and responsibilities.
• List your skills that are relevant to provide customer service, such as active listening, problem-solving, and empathy, especially if you can back them up with concrete examples.
• Give numbers to support your successes, such as the daily customer count serviced or the percentage increase in client satisfaction.
• Create a resume that is specific to the position you want to apply for.
• Make sure your resume is free of grammatical and typographical errors.

How To Write An Entry-Level Customer Service Resume?

Start by establishing a challenging goal. Your resume should begin with a compelling aim that conveys your enthusiasm, passion, and desire to make a contribution to the customer service sector. Your transferrable talents and eagerness to learn and grow in the role should be highlighted.

Focus on important skills Even without prior experience, you most likely possess transferrable talents that are helpful in a customer service career. Taking cooperation, problem-solving abilities, and communication as examples.

Display any relevant academic qualifications or training. In your education section, be sure to draw attention to any coursework or training you have taken in the field of customer service. Include relevant seminars, diplomas, or courses that demonstrate your commitment to learning the necessary information for the role.

List any volunteer or part-time jobs you’ve held. If you have done volunteer work or performed part-time employment that required you to engage with people or give assistance, list these experiences on your resume. Pay attention to the duties of those roles that include providing customer service, such as assisting clients, responding to inquiries, using client records, or handling issues.

Mention notable accomplishments Include any accomplishments that demonstrate your expertise in teamwork, problem-solving, or interpersonal skills, which are all aspects of customer service.

Including a strong cover letter Your resume may be improved with a strong cover letter that details your qualifications and enthusiasm for giving exceptional customer service. Include a cover letter that details your interest in the job, your applicable skills, and how many

Section-Wise Resume Writing Tips

Follow the below-given tips for each resume section.

How To Add Contact Information?

• You should use larger letter sizes and type your entire name exactly as it appears.
• Instead of a slang term or nickname, use a business email address that includes your name.
• To make your name and headers stand out, choose a legible font in a slightly higher font size.
• Make sure your resume is formatted consistently and uses the same typeface throughout.

Writing A Professional Customer Resume Summary

• Begin your summary with a compelling opening sentence that grabs the reader’s attention and emphasizes your enthusiasm for customer service.
• Provide a brief overview of your roles and responsibilities, focusing on your accomplishments and the skills you developed. Emphasize any specific achievements that demonstrate your ability to provide outstanding customer support or resolve complex issues.
• Include a list of key skills and qualifications that are relevant to the customer service role. Make sure to align your skills with the requirements mentioned in the job description.
• Emphasize your commitment to providing exceptional service and maintaining positive customer relationships.
• End your resume summary on a positive note by expressing your enthusiasm for the customer representative role and your eagerness to contribute to the success of the company.

Correct Example

“Dedicated customer service representative with 5+ years of experience in a high-volume call center. Proven track record of exceeding customer satisfaction targets by providing prompt and effective resolutions to inquiries and complaints. Skilled in building rapport, multitasking, and utilizing CRM software. Committed to delivering exceptional service and fostering positive customer relationships.”

Incorrect Example

“Looking for a customer service job. I have some experience in dealing with customers and can use a computer.”

How To Write A Strong Customer Service Resume Objective?

Tailor it to the position : Customize your objective statement to align with the specific job you’re applying for. Research the company and the customer service role to understand their needs and expectations.

Keep it concise : A resume objective should be brief and to the point. Limit it to 2-3 sentences to ensure it grabs the reader’s attention and provides a clear snapshot of your qualifications.

Highlight relevant skills and experience : Identify the key skills and experiences that make you a strong candidate for the customer representative position. Focus on those that are directly applicable to customer service, such as excellent communication, problem-solving, and interpersonal skills.

Express enthusiasm and motivation : Show your enthusiasm for the role and the company you’re applying to. Emphasize your commitment to providing exceptional customer service and your eagerness to contribute to the company’s success.

Be specific and measurable : Whenever possible, include specific details or accomplishments that demonstrate your capabilities. For example, mention your experience in handling a certain volume of customer inquiries, achieving customer satisfaction targets, or resolving complex issues.

“Passionate about improving people’s quality of life by providing the greatest care and support. To get employed for an entry-level customer service position at a Kalypso corporation and use my strong communication and problem-solving skills to provide superior customer care.”

“Passionate about improving people’s quality of life. To get employed for an entry-level customer service position at a Kalypso corporation.”

Describing Work Experience On A Customer Service Resume

• Start each bullet point with strong action verbs to convey your responsibilities and achievements.
• Whenever possible, quantify your achievements to showcase the impact you had in your previous roles. For instance, mention the number of calls or inquiries you handled daily or the percentage increase in customer satisfaction during your tenure.
• Emphasize your dedication to providing excellent customer service. Describe how you effectively resolved customer complaints, demonstrated empathy, and ensured customer satisfaction.
• Mention your ability to actively listen, clearly explain complex concepts, and how you adapted your communication style to different customers.
• Demonstrate your problem-solving skills by providing examples of challenging situations you faced and how you successfully resolved them.
• Highlight your ability to handle multiple tasks simultaneously without compromising the quality of service.

Lythos’ Creations Senior Customer Service Representative Houston, TX March 2020 – Present Job Responsibilities: Provided extensive customer support over the phone, over email, and through chat, handling challenging issues and ensuring customer satisfaction. Mentored and trained fresh customer service representatives on company policies and procedures, and performance assessments, frequent coaching, and Improved team effectiveness were all implemented. Managed a team of 15 customer care agents, making sure they met performance requirements and provided excellent customer service. Created and implemented customer service strategies to boost client satisfaction and retention.

HR at Lythos Creation Provided extensive customer support. Mentored and trained fresh customer service representatives. Managed a team of 15 customer care agents. Created and implemented customer service strategies.

Customer Service Skills To Include In Your Resume

• List your most important skills in a distinct section at the top of your resume.
• Compare your skills to those listed in the job description to demonstrate that you meet the requirements for the position.
• Mention all of your technical and soft skills.
• Don’t use general skills outside of context. Instead, give concrete instances or accomplishments that illustrate your mastery of each ability.
• Start with the most crucial and applicable qualifications for a CSR role.
• Highlight your linguistic abilities if you speak various languages well, especially if they correspond to the consumer base of the organization.

List relevant key skills and proficiencies

• Communication Skills
• Empathy and Patience
• Problem-Solving
• Product Knowledge
• Time Management
• Adaptability
• Conflict Resolution

Hard Skills

• Computer Skills
• Technological Knowledge
• Multilingual Skills
• Product or Service Training

Soft Skills

• Communication
• Active Listening
• Time-Management

Additional Sections To Add To The Customer Service Resume

Certifications and Training: Include a section that highlights relevant certifications, such as customer service training programs, courses in conflict resolution, or industry-specific certifications.

Achievements or Awards: If you have received any accolades or recognition for your exceptional performance in customer service, create a section to showcase these accomplishments.

Languages: If you are bilingual or proficient in multiple languages, especially those relevant to the customer base or the industry you’re applying to, include a section that highlights your language skills.

Technical Skills: If there are specific software programs, tools, or technology relevant to customer service that you are proficient in, create a section to highlight your technical skills.

Volunteer Work or Community Involvement: If you have volunteered in roles that involved customer service or community engagement, consider adding a section to highlight your volunteer experience.

Professional Memberships: If you are a member of any professional associations or organizations related to customer service, include a section to highlight your affiliations.

Prompts To Generate Customer Service Resume In ChatGPT

We must provide precise prompts to construct a resume. You’ll have the outcomes you want.

The prompts for each component to utilize when creating a resume in ChatGPT are listed below.

ChatGPT Prompt To For Generating Resume Objective/ Resume Summary

“Write a compelling resume summary for a customer service resume with (n) years of experience.”

“Write a strong resume objective for an entry-level customer service representative.”

ChatGPT Prompt For Work Experience Section

“Write a professional resume work experience for customer service representative.”

“How to showcase (n year) work experience on your customer service resume?”

ChatGPT Prompt For Skills Section

“Write the important skills relevant to a customer service resume”

“What are the technical skills for a customer service representative?”

“Write the hard skills for customer service representative.”

“What are the soft skills for a customer service representative?”

“List the soft skills for a customer service resume.”

ChatGPT Prompt For Additional Sections Of

“What are the additional sections to add to a customer service resume?”

“Additional sections for enhancing the customer service resume.”

Leave a Comment

• Sample Resumes

FREE 13+ Sample Customer Service Resume Templates in MS Word | PDF

Being a customer service representative is not just about being relegated to call centers. In fact, a customer service representative takes on a variety of meanings and definitions. In some instances and depending on their job descriptions, they are often referred to as customer care agents. The term customer service representative (CSR) has broad definitions, and CSRs have specialized duties and tasks depending on the company that employs them.

Customer Service Resume Sample

Sample customer service representative resume - 7+ examples in ..., sample customer service resume - 8+ examples in word, pdf, sample customer service representative resume - 9+ free ....

Our  Sample Resumes  have specific individualized examples for most every kind of customer service representative-related job descriptions. These include supervisory positions that anybody applying for a CSR position can use. These can be easily edited and modified to suit specifications and are free to download and print in either Word Doc or Portable Document Form (PDF) file.

Customer Service Resume Template

Customer Service Trainer Resume Template

Customer Service Support Resume Template

Customer Service Sales Resume Template

Customer Service Representative Resume Template

Entry Level Customer Service Resume Template

Size: 16 KB

Retail Customer Service Resume Example

Size: 48 KB

Sample Customer Service Resume Template

Size: 363 KB

Customer Service Supervisor Resume Template

Size: 316 KB

Customer Service Experience Resume in PDF

Size: 73 KB

When writing a resume for a customer service representative, it’s important to enumerate your skills that are specifically centered on your excellent expertise in customer-related skills. When writing your resume, keep in mind the following:

• Customer Satisfaction Skills

Probably the most important aspect in your skills as a customer service representative. This is the exact objective why a CSR exists.

• Customer Engagement Skills

Being able to listen carefully to customers’ concerns and doing your best to resolve their problems is the second most important aspect that you can write about in your resume.

• Telephone Skills

It totally pays to be an expert in telephone articulation and being able to empathize and sound as polite as possible while being firm when and if the problem cannot be resolved by any means necessary.

• Time Management

Able to handle customers at an acceptable allowable time frame to leave room for other customers’ concerns is a must. That’s the reason why Average Handling Time (AHT) is set by most companies, so that customer service representatives will learn time management in transacting with customers.

Our  Sample Objectives For Resume  will give you an excellent idea how to make the perfect resume. It comes complete with a list of details on the qualities that you can choose from. We also offer Sample Sales Representative Resumes  for sales assistants who need help in crafting their resumes.

Sample Customer Service Advisor Resume Template

Size: 58 KB

Junior Customer Service Officer Resume Job Description Template

Size: 379 LKB

Administrative Customer Service Resume Template

Size: 81 KB

Sample Call Center Customer Service Resume Template

Our customer service resumes are not just designated to one aspect of the field of a customer service position. The samples include:

• Retail Customer Service

Resume sample forms for retail company representatives who need to act as liaison between the customers and store management

• Customer Service Supervisor

For those who need to apply for a position overseeing a team of customer service representatives and ensuring standards are maintained for giving proper customer service assistance

• Customer Service Advisor

Besides making sure customers are being responded to, customer service advisors are expected to perform general administrative duties on top of keeping in touch with the company’s customer base.

Our free downloadable  Sample Customer Service Representative Resumes  come with samples on skills and career definitions so users will have no trouble trying to find the approximate qualities that they can add to their resumes. These are all available in Word Doc or PDF files.

Related Posts

Free 9+ sample pharmacist resume templates in pdf, free 8+ receptionist resume samples in ms word | pdf, free 28+ simple resume format in ms word | pdf, free 8+ sample hospitality resume templates in ms word | pdf, free 11+ sample store manager resume templates in pdf, free 59+ fresher resume examples in psd | ms word, free 10+ sample data analyst resume templates in ms word | pdf, free 13+ chef resume templates in ms word | pages, free 8+ sample cv templates in pdf | ms word, free 18+ sample lawyer resume templates in ms word | pdf, free 13+ sample hr executive resume templates in ms word | pdf, free 9+ internship resume templates in pdf | ms word, free 9+ sample warehouse worker resume templates in ms word | pdf, free 14+ carpenter resume samples in pdf | ms word, free 7+ sample electrician resume templates in pdf | ms word, food service resume sample - 6+ examples in word, pdf, sample resume summary statement - 9+ examples in word, pdf, sample good resume objective - 8+ examples in pdf, word, sample sales resume objective - 6+ examples in word, pdf.

• Customer Service Representative

Customer Service Representative Resume .Docx (Word)

Download Customer Service Representative Resume .Docx (Word)

An experienced customer support that has an excellent communication skills to work with the clients queries and complaints.

Resume templates

Put your best qualities on display with professional, customizable resume and cv templates. no matter your line of work or length of professional history, you'll find resume and cv templates that'll help you get the gig..

Download free resume templates

Land your dream job with free, customizable resume templates. Showcase your potential to recruiters and stand out from other candidates with a professional template. Whether you're applying to corporate positions or creative roles, go with a sleek design or show your creativity with bold colors .

Resumes don't need to look boring—add flair to your professional experience with a creative resume template. There are plenty of resume designs to choose from, like simple resume templates and modern resume templates. Each resume template is fully customizable in Microsoft Word , so you can personalize each design element and add your own text. Using a template also makes it easier to customize your resume for each position you apply to.

Print out as many copies as you'd like or download the template for free to share digitally when applying online. These professional resume templates are perfect for any stage of life or career. Whether you're a high school student, actor, or seeking a career in nursing, you can find any format for any job type.

There are also a variety of free CV (Curriculum Vitae) templates to choose from. A CV is often longer than a resume and contains an in-depth look at your education and professional accomplishments. Like our resume templates, these CV templates are also customizable in Word.

Remember, your next job is only a template away! Once you've customized your resume, explore free cover letter templates to help you land the job.

All Formats

• Graphic Design

11+ Customer Service Resume Templates

Customer Service is a crucial aspect of any business. Servicing customers to their highest satisfaction is the responsibility of the whole organization. In order to maintain the satisfaction levels of customers at all points of time, Management of organizations set up separate customer service Departments. BPO is a part of sample customer service too. It is important that while preparing BPO Resume Templates , one needs to take utmost care. Let us look at some service resume templates below.

• Resume Templates
• Best Resume Templates

Customer Service Resume Template

Customer Service Manager Resume Template

1. How to write Customer Service skills on the Resume?

Retail customer service resume template.

Entry Level Customer Service Resume Template

Customer Service Receptionist Resume Example

Customer Care Specialist Resume Sample

Customer Service Sales Coordinator Resume

Customer Service Associate Resume

Customer Service Agent Resume

Insurance Customer Service Representative Resume

Customer Service Representative Resume

Professional Customer Service Associate Resume Template

2. Responsibilities of a Customer Service Representative

More in resume, customer-complaint service supervisor resume, customer support representative resume, customer services manager resume, customer service trainer resume, customer service team leader resume, customer service support resume, customer service sales resume, customer service sales associate resume.

• 12+ HR Fresher Resume Templates
• 21+ Fresher Resume Templates
• 21+ Nurse Resume Templates – PDF, DOC
• 39+ Accountant Resumes in Doc
• 19+ Doctor Resume Templates – PDF, DOC
• 7+ Fresher Accountant Resumes
• 36+ Resume Format – Word, PDF
• 47+ Engineering Resume Templates in Word
• 13+ Computer Science Resume Examples
• 28+ Fresher Resume Templates in Word
• 10+ IT Fresher Resumes
• 48+ Resume Formats in PDF
• 50+ Best Resume Templates to Download
• 3+ Recruitment Consultant CV Templates in PDF
• 12+ Logistics Resume Templates in PDF | MS Word | Apple Pages

File Formats

Word templates, google docs templates, excel templates, powerpoint templates, google sheets templates, google slides templates, pdf templates, publisher templates, psd templates, indesign templates, illustrator templates, pages templates, keynote templates, numbers templates, outlook templates.

Resume Worded   |  Proven Resume Examples

• Resume Examples
• Administrative Resumes
• Customer Service Resume Guide & Examples

Customer Service Manager Resume Examples: Proven To Get You Hired In 2024

Jump to a template:

• Customer Service Manager
• Customer Relations Manager
• Operations Manager

Get advice on each section of your resume:

Jump to a resource:

• Customer Service Manager Resume Tips

Customer Service Manager Resume Template

Download in google doc, word or pdf for free. designed to pass resume screening software in 2022., customer service manager resume sample.

The customer service manager is an integral role on any customer-facing team. Customer service managers can work in a variety of industries. They are responsible for leading the customer service team, ensuring customer ratings are trending positively, revamping customer service protocols, training new staff, and more. To become a customer service manager, you’ll need some critical soft skills and experience. Generally, hiring managers will look for a candidate with a minimum of an associates degree in business, communications, or another related field. However, those with a high school diploma could be considered if they have a lot of experience. Previous customer service and support experience is required to land this role. Candidates should be comfortable working face-to-face with customers, excellent problem solvers, and goal oriented.

We're just getting the template ready for you, just a second left.

Recruiter Insight: Why this resume works in 2022

Tips to help you write your customer service manager resume in 2024,    highlight your leadership skills.

As a customer service manager, you will train and guide junior-level customer service staff. For this reason, you should highlight your ability to mentor and lead others. Maybe you volunteer with tutoring teens, or maybe a previous job has asked you to step up as a leader. In any case, all leadership experience you have should be clearly highlighted on your resume.

   Showcase your experience improving customer service metrics

Metrics are very important benchmarks to understand in customer service. As the customer service manager, you will be asked to help improve your team’s metrics, like customer satisfaction or NPS. For this reason, it’s important to show off any experience you have improving a team’s numbers or helping a team meet a new goal.

When applying for a customer service manager role, keep in mind what differentiates a manager from a representative. A customer service manager must not only be adept at prioritizing customer satisfaction and needs, but also at strategizing and implementing operational improvements to ensure a smooth and painless customer journey. They should be confident in leadership roles and understand how to manage and motivate a team of customer service representatives. This resume highlights the applicant’s experience in exactly those areas.

   Leadership-oriented work experience, essential for customer service managers

Customer service managers aren’t simply managing customers -- they’re also managing a team of representatives and ensuring that they function like a well-oiled machine. If you’re applying for a customer service manager level role, it’s important to call attention to your capacity for leading such a team. This applicant does so in the bullet points of their work experience and also includes quantifiable metrics, noting that they enhanced team performance and increased team efficacy rate by 15%, with higher job satisfaction reported amongst staff.

   Detailed bullet points with measurable results, using metrics core to customer support

When applying to a senior level role such as this one, you should make sure to convey the impact of your contributions in your work experience. This applicant has numeric metrics in practically every line of their work experience, with detailed descriptions of their role and responsibilities in organizing, enhancing, or facilitating customer satisfaction (e.g. providing 7 innovative ideas, 3 of which are implemented and successful; organized meetings...with a 95% success rate on new client projects)

Customer Relations Manager Resume Sample

Operations manager resume sample.

As a career coach and hiring manager who has worked with companies like Amazon, Zappos, and Zendesk, I've seen firsthand what makes a great customer service manager resume stand out. The following tips will help you craft a compelling resume that showcases your skills and experience in the best possible light.

   Highlight your leadership experience

Employers want to see that you have experience leading and managing teams. Use specific examples to demonstrate your leadership skills:

• Led a team of 15 customer service representatives, resulting in a 20% increase in customer satisfaction scores
• Implemented a new training program that reduced average call handle time by 30 seconds
• Coached and mentored 5 junior team members, resulting in 2 promotions within 6 months

Avoid generic statements that don't provide any real insight into your abilities:

• Managed a team of customer service representatives
• Responsible for training and development

   Emphasize your problem-solving skills

Customer service managers are often faced with complex problems that require creative solutions. Use your resume to showcase your problem-solving abilities:

• Developed a new escalation process that reduced customer complaints by 25%
• Identified and resolved a recurring issue with the company's CRM system, saving an estimated $10,000 per month in lost productivity
• Created a troubleshooting guide for common customer issues, reducing average handle time by 2 minutes

Avoid vague statements that don't demonstrate your impact:

• Handled customer complaints and issues
• Troubleshot technical problems

   Quantify your achievements

Whenever possible, use numbers and metrics to quantify your achievements. This helps employers understand the impact you've had in your previous roles:

• Increased customer retention rate from 75% to 90% over a 6-month period
• Reduced average call wait time from 5 minutes to 2 minutes, resulting in a 15% increase in customer satisfaction scores
• Implemented a new upselling strategy that increased revenue by $500,000 annually

Avoid using subjective or vague language to describe your accomplishments:

• Significantly improved customer satisfaction scores
• Greatly reduced call wait times
• Substantially increased revenue through upselling

   Tailor your resume to the job description

Every company has different needs and priorities when it comes to customer service. Tailor your resume to the specific job you're applying for by highlighting the skills and experience that are most relevant:

• If the job description emphasizes technical support skills, focus on your experience troubleshooting complex issues and working with various software systems
• If the company values customer retention, highlight your success in reducing churn rates and increasing customer loyalty
• If the role requires managing a large team, emphasize your leadership experience and ability to coach and develop others

Avoid using a generic, one-size-fits-all resume that doesn't speak directly to the company's needs:

Customer service professional with 10+ years of experience managing teams and improving customer satisfaction. Skilled in problem-solving, communication, and leadership.

   Showcase your industry knowledge

Employers want to know that you understand their business and the challenges they face. Use your resume to demonstrate your knowledge of the industry and how you've applied it in your previous roles:

• Implemented a new customer feedback system based on best practices from the retail industry, resulting in a 20% increase in survey response rates
• Developed a training program for new hires that incorporated the latest research on effective communication techniques in the healthcare industry
• Created a set of customer service standards based on benchmarks from top-performing companies in the technology sector

Avoid using generic language that could apply to any industry:

• Improved customer satisfaction through effective communication and problem-solving
• Trained new hires on company policies and procedures

   Highlight your soft skills

While technical skills are important for customer service managers, soft skills are equally critical. Use your resume to showcase your ability to communicate effectively, lead teams, and build relationships:

• Collaborated with cross-functional teams to develop and implement a new customer onboarding process, resulting in a 25% increase in customer retention
• Mediated conflicts between team members and customers, resulting in a 90% resolution rate and improved team morale
• Built strong relationships with key stakeholders across the organization, resulting in increased support for the customer service department and its initiatives

Avoid using cliched or overused phrases to describe your soft skills:

• Strong communication skills
• Team player
• Detail-oriented

By following these tips and showcasing your skills and experience in a compelling way, you'll be well on your way to landing your next customer service manager role.

Writing Your Customer Service Manager Resume: Section By Section

  education.

The education section of your customer service manager resume should be concise yet impactful. It's an opportunity to showcase your relevant academic background and certifications that qualify you for the role. Here are some key tips to keep in mind when writing this section:

1. Put education at the top if you're a recent grad

If you've graduated within the last few years and your education is your strongest qualification, place the education section above your work experience. This is especially important if you have limited professional experience in customer service management.

Here's an example of how to format your education when you're a recent graduate:

Bachelor of Science in Business Administration University of Arizona, Tucson, AZ Graduation Date: May 2022 GPA: 3.8/4.0 Relevant Coursework: Customer Relationship Management, Service Operations Management, Business Communications

2. Keep education brief if you're a seasoned professional

For customer service managers with several years of work experience, the education section should be concise. Hiring managers will be more interested in your professional accomplishments than your academic background.

Here are some examples of what not to include:

• High school diploma if you have a college degree
• Graduation dates if they were more than 10 years ago
• Irrelevant coursework or extracurricular activities

Instead, focus on your degree, university, and any relevant certifications:

MBA, Marketing Concentration Georgetown University B.A., Communications University of Michigan

3. Include relevant certifications in customer service

In addition to your formal education, include any professional certifications you've earned that are relevant to customer service management. These can demonstrate your expertise and commitment to the field.

Some examples of relevant certifications include:

• Certified Customer Service Professional (CCSP)
• Call Center Management Certification
• Certified Client Service Specialist (CCSS)

If you have multiple certifications, consider creating a separate "Certifications" section to keep your education section streamlined.

  Skills

The skills section of your resume is where you highlight your top abilities that are relevant to the customer service manager role. It's an opportunity to show the hiring manager, at a glance, that you have the right mix of skills to excel in the position.

Many companies today use Applicant Tracking Systems (ATS) to automatically scan resumes for specific skills they're looking for. Tailoring your skills section to include relevant keywords from the job description can help your resume pass through these filters and land on the hiring manager's desk.

1. Identify key customer service skills

Before you start listing your skills, take a close look at the job description. Make a list of the key skills and qualifications the employer is looking for in a customer service manager.

Some common customer service manager skills include:

• Customer service
• Team leadership
• Conflict resolution
• Problem-solving
• Communication
• Time management
• CRM software (e.g. Salesforce, Zendesk)

Once you have your list, match your own skills and experiences to the ones the employer is seeking. These are the skills you'll want to highlight in your skills section.

2. Categorize your skills

To make your skills section easy to scan, consider grouping your skills into categories. This helps the hiring manager quickly see that you have the right mix of skills for the role.

For example, you might have categories like:

• Customer Service : Conflict resolution, empathy, active listening
• Leadership : Team management, coaching, performance reviews
• Technical : Zendesk, Salesforce, Microsoft Office

Grouping related skills together paints a clearer picture of your overall skill set and makes your resume more impactful.

3. Focus on hard skills over soft skills

While soft skills like communication and problem-solving are important for customer service managers, your skills section should primarily focus on your hard skills. These are the specific, teachable abilities you have that qualify you for the role.

Skills: Communication, leadership, hardworking, dedicated, problem-solving, detail-oriented

The example above is full of overused, generic soft skills that don't really tell the hiring manager anything about your actual qualifications. Instead, focus on listing concrete skills, tools, and knowledge areas:

Skills: Customer Service : Complaint resolution, customer retention, upselling Leadership : Performance reviews, coaching, team building Technical : Zendesk, Salesforce, Hootsuite, Google Analytics

4. Be specific and use industry terms

The more specific you are with your skills, the more convincing you'll be as a candidate. Use industry-specific terminology where appropriate to show your domain knowledge.

For example, instead of just listing 'data analysis', get more granular:

• Customer satisfaction metrics
• Net Promoter Score (NPS)
• Average handle time (AHT)
• First call resolution (FCR)

Using terms that are common in the customer service industry signals to the hiring manager that you understand the field and would need less training to get up to speed.

Skills For Customer Service Manager Resumes

Here are examples of popular skills from Customer Service Manager job descriptions that you can include on your resume.

• Troubleshooting

Customer Service

• Salesforce.com
• Technical Support
• Social Media
• Customer Relationship Management (CRM)
• Microsoft Access
• Contact Centers

Skills Word Cloud For Customer Service Manager Resumes

This word cloud highlights the important keywords that appear on Customer Service Manager job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more likely you should include it in your resume.

How to use these skills?

Similar resume templates, cloud developer.

Sales Associate

• Customer Success Resume Guide
• Service Desk Resume Guide
• Revenue Cycle Resume Guide
• Desktop Support Resume Guide
• Research Assistant Resume Guide

Resume Guide: Detailed Insights From Recruiters

• Customer Service Resume Guide & Examples for 2022

Improve your Customer Service Manager resume, instantly.

Use our free resume checker to get expert feedback on your resume. You will:

•  Get a resume score compared to other Customer Service Manager resumes in your industry.

•  Fix all your resume's mistakes.

•  Find the Customer Service Manager skills your resume is missing.

•  Get rid of hidden red flags the hiring managers and resume screeners look for.

It's instant, free and trusted by 1+ million job seekers globally. Get a better resume, guaranteed .

Customer Service Manager Resumes

• Template #1: Customer Service Manager
• Template #2: Customer Service Manager
• Template #3: Customer Service Manager
• Template #4: Customer Relations Manager
• Template #5: Operations Manager
• Skills for Customer Service Manager Resumes
• Free Customer Service Manager Resume Review
• Other Administrative Resumes
• Customer Service Manager Interview Guide
• Customer Service Manager Sample Cover Letters
• Alternative Careers to a Customer Support Representative
• All Resumes
• Resume Action Verbs

Download this PDF template.

Creating an account is free and takes five seconds. you'll get access to the pdf version of this resume template., choose an option..

• Have an account? Sign in

E-mail Please enter a valid email address This email address hasn't been signed up yet, or it has already been signed up with Facebook or Google login.

Password Show Your password needs to be between 6 and 50 characters long, and must contain at least 1 letter and 1 number. It looks like your password is incorrect.

Remember me

Forgot your password?

Sign up to get access to Resume Worded's Career Coaching platform in less than 2 minutes

Name Please enter your name correctly

E-mail Remember to use a real email address that you have access to. You will need to confirm your email address before you get access to our features, so please enter it correctly. Please enter a valid email address, or another email address to sign up. We unfortunately can't accept that email domain right now. This email address has already been taken, or you've already signed up via Google or Facebook login. We currently are experiencing a very high server load so Email signup is currently disabled for the next 24 hours. Please sign up with Google or Facebook to continue! We apologize for the inconvenience!

Password Show Your password needs to be between 6 and 50 characters long, and must contain at least 1 letter and 1 number.

Receive resume templates, real resume samples, and updates monthly via email

By continuing, you agree to our Terms and Conditions and Privacy Policy .

Lost your password? Please enter the email address you used when you signed up. We'll send you a link to create a new password.

E-mail This email address either hasn't been signed up yet, or you signed up with Facebook or Google. This email address doesn't look valid.

Back to log-in

These professional templates are optimized to beat resume screeners (i.e. the Applicant Tracking System). You can download the templates in Word, Google Docs, or PDF. For free (limited time).

   access samples from top resumes, get inspired by real bullet points that helped candidates get into top companies.,    get a resume score., find out how effective your resume really is. you'll get access to our confidential resume review tool which will tell you how recruiters see your resume..

Writing an effective resume has never been easier .

Upgrade to resume worded pro to unlock your full resume review., get this resume template (+ 23 others), plus proven bullet points., for a small one-time fee, you'll get everything you need to write a winning resume in your industry., here's what you'll get:.

• 📄 Get the editable resume template in Google Docs + Word . Plus, you'll also get all 23 other templates .
• ✍️ Get sample bullet points that worked for others in your industry . Copy proven lines and tailor them to your resume.
• 🎯 Optimized to pass all resume screeners (i.e. ATS) . All templates have been professionally designed by recruiters and 100% readable by ATS.

Buy now. Instant delivery via email.

  instant access. one-time only., what's your email address.

I had a clear uptick in responses after using your template. I got many compliments on it from senior hiring staff, and my resume scored way higher when I ran it through ATS resume scanners because it was more readable. Thank you!

Thank you for the checklist! I realized I was making so many mistakes on my resume that I've now fixed. I'm much more confident in my resume now.