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5 IT Support Resume Examples to Land Interviews in 2024

IT Support Resume

• IT Support Resumes by Experience
• IT Support Resumes by Role
• Write Your IT Support Resume

As an IT support professional, you’re adept at juggling troubleshooting tasks, user training, software installations, and system migrations. When technical issues emerge, you’re the one to solve them, keeping things running smoothly. 

Between preventing and troubleshooting tech issues, documenting resolutions, and collaborating with teammates, you’ve got your hands full. Still, don’t let the lack of time hold you back from crafting a resume that helps you get your next job.

We’re here to make it easier for you. Check out our IT support resume examples and tips to advance your career!

or download as PDF

Why this resume works

• Also, tailor your responsibilities and performance to fit the expectations of your potential employer.

Entry Level IT Support Resume

• While you want this statement to emphasize how your educational background equipped you for the role, don’t let past internships and college projects remain unnoticed. Conclude your career objective with your intention for the role and the hiring company.

IT Support Engineer Resume

• However, be brief with your skill list, making sure to keep them specific to the open IT role. Yet, don’t feel compelled to lie about your competencies; otherwise, you set up yourself and the prospective employer for disappointment should you get hired.

IT Support Specialist Resume

• Like Abigail did by underscoring her role in reducing manual server configuration by 54%, you can also highlight your input in streamlining technical processes to save time and resources.

Technical Support Resume

• Follow this example to sell yourself as a solution-driven technician with a proven record of exceeding customer expectations through delivery of timely and effective support.

Related resume examples

• Network Engineer
• Cyber Security
• Quality Assurance

Fine-Tune Your IT Support Resume to Match Your Dream Job

Through your experience in IT support, you’ve gathered a well-rounded set of skills that make you the ideal candidate for the job. By applying your skills in ZenDesk and TeamViewer, you offer invaluable support to end-users, while expertly managing your time and workload with Jira and ServiceNow. 

In your role, your deep understanding of IT systems and software is crucial, so put it front and center. Let soft skills , like customer service, problem-solving, and leadership shine through when writing a cover letter instead.

Keep things highly technical here to make sure that you’re hitting all the right keywords. Dive into your knowledge of operating systems, networking, cloud infrastructure, and hardware. If you specialize in certain aspects of IT support, such as network analysis or virtualization, mention the relevant tools.

Need some ideas?

15 top IT support skills

• Google Cloud
• Malwarebytes
• Microsoft Azure

Your IT support work experience bullet points

Whether you’re handling customer support calls or mapping out your team’s priorities, your role is all about tackling issues—both proactively and reactively. 

However, instead of just focusing on your daily responsibilities, the best way to catch a recruiter’s eye is to show off your career achievements. Make them stand out further by including quantifiable metrics. 

Much like you use metrics to analyze a network’s performance using SolarWinds, include concrete figures to allow hiring managers to get a clear picture of your professional value. 

For instance, draw attention to the high first-call resolution rates you achieved with AnyDesk or the decrease in office security incidents that you spearheaded by implementing McAfee security solutions.

• Show off the decreases in IT security and malware-related incidents that you brought on.
• Reaffirm your expertise with remote troubleshooting by highlighting the high first-call resolution rates you achieved with AnyDesk or TeamViewer.
• Emphasize your proactive approach by mentioning the system uptime improvements your monitoring routines involving Nagios or PRTG led to.
• Showcase your efficiency by mentioning the improved issue response times you were able to achieve.

See what we mean?

• Implemented Jira ticketing system for issue tracking and management, streamlining the workflow and reducing response time by 66%
• Leveraged Remote Desktop Protocol to remotely troubleshoot and resolve software-related issues, leading to a 52% increase in first-call resolution rate
• Implemented Symantec Endpoint Protection to enhance security measures and contributed to a 36% decrease in malware-related incidents
• Monitored network performance using SolarWinds Network Performance Monitor, proactively addressing issues and minimizing downtime by 53%.

9 active verbs to start your IT support work experience bullet points

• Implemented
• Spearheaded

3 Tips for Writing an IT Support Resume When You’re Just Starting Out

• Certifications such as CompTIA+ or ITIL Foundations, while not always required, can help show your commitment to IT support. If you have any of these, or perhaps platform-specific certs such as a Windows 10 certification from Microsoft, display them in your resume.
• If you’ve worked on any relevant personal projects or participated in hackathons, consider including them in your work experience . For instance, mention the network virtualization project you undertook using GNS3, or how you managed the network for your college’s computer lab.
• Demonstrate that you have relevant soft skills like adaptability, customer service, and problem-solving. Mention examples from your education, internships, or part-time jobs. For instance, show off your time management and customer service by mentioning the retail job you worked alongside attending college.

3 Tips for Writing an IT Support Resume Once You Have Some Experience

• Instead of just listing “teamwork” or “leadership” in your resume, include specific examples that show off these qualities. For instance, talk about how you led a multidisciplinary team through a challenging roadblock, or how you mentored junior IT support specialists. 
• If you specialize in a certain niche within IT support, such as security, network management, or specific tools or software, talk about this in greater detail. List any certifications and courses you’ve attended and highlight experiences that show your impact.
• Management executives value metrics such as efficiency and budget management. Show your business-focused approach by mentioning how you spearheaded overhauls, audits, or support protocols that led to cost savings or efficiency gains.

Use your cover letter to elaborate on your resume. For instance, elaborate on the thought process and analysis that led to your decision to transition to a cloud-based infrastructure, mentioning the alternatives you decided against.

When you’re just starting out, a career objective can be a good way to tailor your resume to each role. Include a specific mention of the company and job title, as well as an example long-term career trajectory you’d like to follow within the company, such as advancing to a programming role. 

The best way to set your resume apart is to study each job description , and then fine-tune your application to hit the most relevant keywords. For instance, if an IT support specialist role stresses the importance of proficiency in ServiceNow and AnyDesk, add those skills in.

How to Write an Entry Level IT Resume [With 3 Examples]

When we speak to entry-level IT professionals, it isn’t uncommon for us to hear -

“I sent 400 applications and only got 2 calls, is it normal? Is finding an IT job that hard? Is my entry-level IT resume that bad?”

Not having an experience hurts your chances for sure, but it isn’t the end of the road .

The key is to differentiate yourself from the rest by writing an entry-level IT resume.

While you work on improving your qualifications (projects, certifications, etc) - this guide will help you perfect your IT resume with no experience .

Let’s start by looking at some entry-level IT resumes that you can drive inspiration from. But if you feel you need more inspiration, browse our 500+ resume examples library.

• Entry Level IT Resume with No Experience Example

• Entry Level IT Resume with 6 Months of Experience Example

• Entry Level IT Support Technician Resume Example

• How to Write an Entry-Level IT Resume

After reviewing thousands of entry-level IT resumes, here’s our take on how you should write yours:

• Unprofessional templates, odd white spaces, and general ill-fitting resume templates lead to rejection. That’s why select the right entry-level IT resume template.
• Avoid writing paragraphs, try to use bullet points and short sentences. 90% of rejected entry-level resumes fail to do this.
• Carefully put an objective summary, your top skills, any past relevant experience or projects, education, and IT certifications as individual sections.
• Now, make sure your objective is less than three lines, communicates your skills, past relevant experience, and why you are applying for this IT role.
• While listing any relevant past experience, follow the STAR method to impress the hiring manager.
• On the education section - list your degree and year. Add your GPA only if it is more than 3.7.
• While listing your certifications - make sure to list the date on which you completed the certification.
• When your list your skills - focus on IT technical skills and leverage this section to add relevant keywords.
• If you still wish to add soft skills, add them in a separate section.

If you have no experience to show at all (not even from student jobs that could potentially show transferable skills) - put the following sections in your resume instead (in this order):

• Resume header with full name, contact information, links, and objective summary.
• Relevant IT projects.
• Certifications

If you follow the advice given above - you’ll be able to beat 90% of competing job applications.

Also, a hiring manager would consider your application a lot more seriously as your being so thoughtful with your entry-level IT resume.

All good so far, right? And, we understand that you aren’t a copywriter who can write these entry-level IT resume sections without sweating.

That’s why we will show you how you can perfectly write each of these sections. And, we will give you templates to write yours as well.

• Example Entry-Level IT Resume Objective

Aspiring IT Support professional with deep expertise in hardware troubleshooting, technology deployment, network troubleshooting, and virtualization. Dean’s List for all semesters. Actively exploring opportunities to solve complex networking problems.

This IT objective is extremely brief, very impactful, and would keep the hiring manager interested in your application.

If you wish to create a similar entry-level IT resume objective without the pain, simply fill out the template below.

Entry-Level IT Resume Objective Template

Aspiring IT [target job title] professional with deep expertise in [skill 1], [skill 2], and [skill 3]. Achieved [add your top achievement here]. Actively exploring opportunities to solve [a specific interest of yours] problems.

• Summary or Objective for your Entry-level IT Resume with No Experience?

If you have no IT experience, we recommend that you write an objective instead of a resume summary. An objective can more meaningfully convey your existing skills, how they are relevant and why you are applying for a position.

A resume summary would only help if you are an entry-level IT professional with 0-1 year of experience. And, if that’s the case, here’s an example and a template for you.

• Entry Level IT Resume Summary for 0-1 Year Experience IT Professionals

IT Support professional with 8 months of managing ACME’s intranet and handling all IT tickets. Evolved and scaled IT systems at ACME and now exploring more challenging IT support opportunities.

Use the template below to write an impactful entry-level IT resume summary.

Template for Entry-Level IT Resume Summary

IT [job title] professional with [0-1] month(s) of [core expertise, core responsibilities]. [Achieved something] at [current company] and now exploring more challenging [job title] opportunities.

You now should be able to effortlessly write your own entry-level IT objective or summary.

Once you’ve shown a hiring manager that you are skillful and passionate about information technology - it’s time to give them exactly what they want to read further.

We will do that by showcasing relevance through:

• Any work experience with transferable skills.
• Project work performed that displays technical proficiency in IT.
• Certifications that show commitment to learning.
• Skills that show you are relevant to the position.
• Relevant education and a great academic record.
• Right Way to Fill Work History When You’ve No IT Experience

When you write your work history section, you either:

• Have internships or other jobs whose experience would help display your proficiency with IT systems.
• You have no internship or experience but have worked on technical IT projects in college or a personal capacity.

When writing an entry-level IT resume where you can show any past experience that can highlight transferable skills - follow these steps:

• Look at the job description, and extract key skills a hiring manager would want a potential candidate to have.
• Explain how your past experience involved leveraging those skills or solving similar problems.
• Make sure to list your work experience in form of a bulleted list.
• Follow the STAR method while writing your experience.
• Make sure to re-read your entry-level IT resume

But what if you have never worked any job before? Not even an internship!

In that case, we advise that you rename the “Work Experience” section of your entry-level IT resumer to “IT Projects”. Now, you can list your projects in a no-experience IT resume in two ways.

Here are two formats for entry-level IT resumes.

Format Entry-level IT Resume With No Experience #1

[Name of IT Project] [Date/Duration]

• [bullet list item #1 e.g. performed network testing for 100+ connected gateways]
• [bullet list item #2 …]
• [bullet list item #3 …]

Note - use this format only when you are listing a large project. It would make little sense to list smaller projects in that way. If you have done multiple-smaller projects, use the resume format provided below.

IT Projects [Date/Duration]

• [Project 1] [one line description e.g. performed network testing for 100+ connected gateways]
• [Project 2] [one line description …]
• [Project 3] [one line description …]

If you have done any IT internship, list that within the work experience section.

Example of Listing Internship on an Entry-Level IT Resume

IT Support Intern | May-June 2021 Nyoom Technologies | New York, NY

• Assisted with day-to-day IT support queries from Nyoom staff, achieving a 95% success rate.
• Participated in training and development sessions with a staff mentor to develop my IT support and customer service skills.
• Collaborated with IT support staff to update support documentation, empowering staff to address IT issues independently
• Entry Level IT Skills for Resume
• Database maintenance
• Systems administration
• Customer service
• Collaboration
• Microsoft Office suite
• Troubleshooting

These skills are expected from every entry-level IT candidate. If you are applying for a specific role e.g. IT Network Administrator - highlighting your IT networking skills would be the best.

• Certifications for Entry-Level IT Resume
• CompTIA Network+
• CompTIA Security+

These certifications are very commonly expected from entry-level IT resumes with no experience.

• Add Keywords to Your Entry-Level IT Resume

While writing your entry-level IT resume, pick relevant keywords from this list and add to your resume:

• System administration
• IT networking
• IT infrastructure
• Database administration
• Ticket management
• Patch management
• System upgrades
• Network configuration
• Real Entry-Level IT Resumes and What They Can Improve

Entry-Level IT Resume Feedback #1

If we were to improve this entry-level IT resume, we would:

• Lead with IT skills instead of experience using a functional or a combination resume format.
• The date the IT support technician certification was completed should be listed.
• The entry-level IT candidate should make devices, vendors, services, applications, etc that they worked with more visible as that’s the information a hiring manager would look for.

Entry Level IT Resume Feedback #2

• The resume is more than one page, that’s not helpful for an entry-level IT resume. Reduce it to one page.
• Reduce the skill section by using commas instead of adding them to a new line.
• Since the candidate already has an IT background, it would help them if they write an objective explaining how their skills are transferable and better explain why they are applying for the position.
• The resume template used in this entry-level resume has too much whitespace that unnaturally extends the length. Select a better resume template.
• Use more IT specific keywords e.g. troubleshooting systems, networking, Linux, etc.

Entry Level IT Resume Feedback #3

• Turn the two lines under the existing experiences into bullet points following a STAR format.
• Add any relevant IT certification or IT education in a separate section.
• Reduce the number of soft skills used as they are adding fluff to this entry-level resume. The resume currently appears to be from a candidate that hasn’t proactively learned anything about information technology.
• List your college/university and your major/minor. List your GPA if your GPA is more than 3.7.
• Remove the strength section as it is adding no value to your resume.
• How to Improve your Entry-Level IT Resume Even Further?

Reach out to your contacts, colleagues, friends, mentors, etc within the target IT role and ask them for feedback on your entry-level IT resume.

Madison Norton

VP Marketing & Resume Expert

Madison is the VP Marketing and General Manager at VisualCV . He's a seasoned marketing leader, resume writing and career marketing expert and now helping people grow their own career marketing strategies to build a career they love.

Madison on LinkedIn

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Entry-Level IT Support Specialist Resume Examples: Proven To Get You Hired In 2024

Jump to a template:

• Entry-Level IT Support Specialist
• IT Helpdesk Analyst
• IT Technician
• IT Support Analyst

Get advice on each section of your resume:

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• Entry-Level IT Support Specialist Resume Tips

Entry-Level IT Support Specialist Resume Template

Download in google doc, word or pdf for free. designed to pass resume screening software in 2022., entry-level it support specialist resume sample.

As the name suggests, this professional is relatively new in the industry. You will most likely be coming in as an intern or junior professional and will assist or answer to a more senior member of the department. You may be assigned the easier or more mundane tasks, to begin with, as you prove your abilities. You will be required to have a strong I.T. educational background, and any extra I.T.-related certification would be very beneficial as well. Here is an impressive entry-level I.T. support specialist resume to draw from.

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Recruiter Insight: Why this resume works in 2022

Tips to help you write your entry-level it support specialist resume in 2024,    enhance your resume by pursuing certification..

Because you may have limited experience to impress recruiters with, impress them instead with your qualifications. Go the extra mile by not only having an I.T.-related degree but also pursuing I.T.-related certification. It shows recruiters your dedication to the profession and puts you above your competition.

   Quantify the value addition of your work.

If you are lucky enough to have experience already, you will want to show recruiters your value addition to your previous employers. An easy way to do this is to use numbers and metrics to show recruiters how many people you supported or how your work positively affected efficiency or the bottom line.

IT Helpdesk Analyst Resume Sample

It technician resume sample, it support analyst resume sample.

As a hiring manager who has recruited for IT Support Specialist roles at companies like Google, Microsoft, and Apple, I've reviewed hundreds of resumes. The best resumes that caught my attention and led to interviews had a few things in common. In this article, I'll share some of those tips that can help you create a strong resume for an entry-level IT Support Specialist position.

   Highlight your technical skills

As an entry-level IT Support Specialist, it's important to showcase your technical skills on your resume. This includes your knowledge of:

• Operating systems like Windows, macOS, and Linux
• Hardware components like motherboards, RAM, and hard drives
• Networking concepts like TCP/IP, DNS, and DHCP
• Troubleshooting techniques and tools

Don't just list these skills; provide specific examples of how you've used them. For instance:

• Resolved 50+ hardware and software issues per week, including troubleshooting blue screen errors, replacing faulty RAM, and configuring network settings
• Set up and maintained 20 Windows 10 workstations, ensuring 99% uptime

   Emphasize your customer service experience

IT Support is not just about technical skills; it's also about providing excellent customer service. Highlight any customer-facing roles you've had, even if they weren't in IT. For example:

• Worked as a retail sales associate, assisting 50+ customers daily and receiving 95% positive feedback on customer surveys
• Volunteered at a local library, helping patrons troubleshoot basic computer and printer issues

Avoid simply listing 'customer service' as a skill without providing context:

• Customer service skills
• Good with customers

   Include relevant projects and certifications

As an entry-level candidate, you may not have much professional IT experience. However, you can still showcase your skills and passion for the field by including relevant projects and certifications on your resume. For example:

• Built a gaming PC with custom water cooling, demonstrating knowledge of computer hardware and assembly
• Completed the CompTIA A+ certification, covering hardware, networking, troubleshooting, and more

Don't include projects or certifications that aren't relevant to IT support, such as:

• Designed a website for a friend's business
• Certified in graphic design

   Tailor your resume to the job description

Every company has different needs and priorities for their IT Support Specialists. Tailor your resume to the specific job you're applying for by:

• Using keywords from the job description, such as specific technologies or skills mentioned
• Highlighting experiences and projects that are most relevant to the role
• Customizing your resume summary or objective statement to the company and position

For instance, if a job description emphasizes experience with cloud technologies, you could include a project like:

• Migrated 500GB of data from on-premises servers to AWS, reducing costs by 30% and improving data accessibility

   Use metrics to quantify your impact

Whenever possible, use numbers and metrics to quantify your achievements and impact. This helps hiring managers understand the scale and significance of your contributions. For example:

• Resolved an average of 30 support tickets per day, with a 95% customer satisfaction rating
• Implemented a new ticketing system that reduced average resolution time by 25%
• Created a knowledge base with 50+ articles, reducing support requests by 20%

Avoid vague or unquantified statements like:

• Resolved many support tickets daily
• Improved customer satisfaction
• Created a knowledge base

   Highlight your problem-solving skills

As an IT Support Specialist, your primary role is to solve problems for users. Emphasize your problem-solving skills by including specific examples of how you've troubleshot and resolved issues. For instance:

Investigated and resolved a complex network connectivity issue affecting 50+ users by identifying a faulty switch and implementing a workaround, restoring connectivity within 2 hours

Avoid generic statements that don't demonstrate your problem-solving process:

Solved problems for users

By highlighting your technical skills, customer service experience, relevant projects, and problem-solving abilities, you can create a compelling resume that stands out to hiring managers and increases your chances of landing an entry-level IT Support Specialist role.

Writing Your Entry-Level IT Support Specialist Resume: Section By Section

  summary.

While a resume summary is optional, it can be a valuable addition for entry-level IT support specialists. A well-crafted summary allows you to provide context and highlight key qualifications that may not be immediately apparent from your work history. This is particularly useful if you are transitioning into IT from another field or have limited professional experience.

However, it's essential to avoid using an objective statement, as these are outdated and focus on your goals rather than the value you bring to the employer. Instead, use the summary to showcase your most relevant skills, experiences, and achievements tailored to the IT support specialist role.

To learn how to write an effective resume summary for your Entry-Level IT Support Specialist resume, or figure out if you need one, please read Entry-Level IT Support Specialist Resume Summary Examples , or Entry-Level IT Support Specialist Resume Objective Examples .

1. Highlight your technical skills and certifications

As an entry-level IT support specialist, emphasizing your technical skills and certifications is crucial. Hiring managers want to know that you have the foundational knowledge and abilities to excel in the role. Use your summary to showcase your proficiency in key areas such as:

• Operating systems (e.g., Windows, macOS, Linux)
• Networking and troubleshooting
• Hardware and software installation and configuration
• Relevant certifications (e.g., CompTIA A+, Network+, ITIL Foundation)

Here's an example of how to effectively highlight your skills and certifications:

CompTIA A+ certified IT support specialist with a strong foundation in troubleshooting, hardware and software installation, and network configuration. Proficient in Windows and macOS environments, with experience providing remote and on-site technical support to diverse user groups.

2. Demonstrate your customer service and communication abilities

In addition to technical skills, IT support specialists must possess excellent customer service and communication abilities. Your summary should touch on your experience or aptitude in these areas, as you'll be interacting with users who may have varying levels of technical knowledge.

Avoid simply listing soft skills like "excellent communication skills" or "customer-focused." Instead, provide concrete examples or outcomes that demonstrate these abilities:

• Strong communication and interpersonal skills
• Proven ability to provide exceptional customer service

Instead, try something like:

• Experienced in translating complex technical concepts to non-technical users, ensuring clear understanding and resolution of issues
• Consistently praised by users for patient, empathetic approach to problem-solving, resulting in high customer satisfaction ratings

  Experience

The work experience section is the heart of your resume. It's where you show hiring managers that you have the right experience for the job. When writing your work experience section, focus on your achievements and results rather than just listing your responsibilities.

Here are some tips to help you write a strong work experience section for your entry-level IT support specialist resume:

1. Highlight your technical support experience

Employers want to see that you have experience providing technical support. If you have worked in a help desk or technical support role, make sure to highlight this experience in your work experience section.

For example:

• Provided technical support to 50+ users daily, troubleshooting issues with hardware, software, and network connectivity
• Resolved 90% of user issues on first contact, reducing ticket escalation and improving user satisfaction

If you don't have direct technical support experience, look for other experiences where you provided customer service or solved problems. For example:

• Assisted customers with product selection and troubleshooting as a retail sales associate
• Developed and implemented a new inventory management system as a warehouse worker, reducing stockouts by 25%

Use numbers and metrics whenever possible to quantify your achievements. Employers love to see concrete evidence of your skills and impact.

2. Showcase your technical skills

As an IT support specialist, you need a strong foundation in various technologies. Use your work experience section to showcase the technical skills you have developed.

Some examples:

• Configured and maintained Windows 10 and Mac OS X workstations for 200+ users
• Administered Office 365 and Google Workspace accounts, ensuring proper user access and security
• Supported iOS and Android mobile devices using MDM solutions like AirWatch and MobileIron

Be specific about the technologies you have used, and include any relevant certifications or training.

Tailor your technical skills to the job description. Use the Targeted Resume tool to check if your resume includes the right keywords and skills for the job.

3. Use strong, relevant action verbs

When describing your work experience, use strong action verbs that demonstrate your skills and achievements. Avoid generic phrases like "responsible for" or "participated in."

Good action verbs for an IT support specialist include:

• Troubleshot
• Administered
• Implemented
• Responsible for troubleshooting user issues

Instead, write:

• Troubleshot and resolved user issues with hardware, software, and network connectivity

Use varied action verbs throughout your work experience section to keep it engaging and highlight different aspects of your skills and experience.

4. Highlight your achievements and impact

Employers want to know not just what you did, but how well you did it. Use your work experience section to highlight your achievements and the impact you had in your previous roles.

• Provided technical support to users
• Provided technical support to 50+ users daily, achieving a 95% customer satisfaction rating and reducing ticket resolution time by 30%

Quantify your achievements whenever possible, using metrics like:

• Number of users supported
• Percentage of issues resolved on first contact
• Average ticket resolution time
• Customer satisfaction ratings
• Cost savings or productivity improvements

If you're having trouble quantifying your achievements, the Score My Resume tool can help. It analyzes your resume and provides feedback on how to improve your use of metrics and achievements.

  Education

The education section of your resume is an important part of your application for an entry-level IT support specialist position. It's where you show the hiring manager that you have the knowledge and skills needed to do the job. Here are some tips to help you write a strong education section.

1. List your degrees or diplomas most relevant to IT support

If you have a degree or diploma that's related to IT support, make sure to list it first. This could be a bachelor's degree in computer science, information technology, or a related field. If you don't have a degree, you can list relevant diplomas or certificates you've earned.

Here's an example of how to list your education:

Bachelor of Science in Computer Science University of ABC, Anytown, ST Graduated: May 2022

2. Include relevant coursework, projects or skills gained

If you're a recent graduate or have limited work experience, you can boost your education section by listing relevant coursework, projects, or skills you gained during your studies. This shows the hiring manager that you have hands-on experience with the technologies and concepts used in IT support.

• Relevant coursework: Network Administration, Database Management, Cybersecurity Fundamentals
• Senior project: Developed a ticketing system for the university's IT department using Python and MySQL
• Skills gained: Troubleshooting, technical support, Windows Server, Active Directory, TCP/IP

3. Keep the education section short if you have extensive experience

If you have several years of IT support experience, you don't need to go into a lot of detail in your education section. Just list your degree, school name, and graduation year. The focus should be on your work experience instead.

Here's an example of what not to do:

Bachelor of Arts in English Literature University of XYZ, Somewhere, ST Graduated: May 2005 Relevant coursework: Creative Writing, British Literature, Literary Theory, Shakespeare Senior thesis: An analysis of themes in the works of Jane Austen

Instead, keep it short and simple:

B.A. English Literature, University of XYZ

  Skills

The skills section of your resume is one of the most important sections that hiring managers and recruiters look at. It's a quick way for them to see if you have the specific skills they need for the role. When writing your skills section, be strategic and thoughtful about what you include.

Here are some key tips to keep in mind as you write your skills section for an entry-level IT support specialist position:

1. Understand how applicant tracking systems work

Many companies use applicant tracking systems (ATS) to automatically scan resumes for specific keywords related to the job. If your resume doesn't contain enough of the right keywords, it may never make it to a human reviewer.

To make sure your resume gets past the ATS, carefully review the job description and include relevant skills and keywords in your skills section. For example:

Operating Systems : Windows 10, macOS, Linux Networking : TCP/IP, DNS, DHCP, VPN Troubleshooting : Remote desktop, command line, ticketing systems

Use a tool like Resume Worded's Targeted Resume to analyze your resume against a specific job description. It will tell you exactly which skills and keywords you're missing so you can optimize your resume accordingly.

2. Focus on technical skills and tools

As an entry-level IT support specialist, hiring managers will be looking for specific technical skills and knowledge. Focus your skills section on hard skills, tools, and technologies relevant to the job.

Avoid listing soft skills like "communication" or "problem-solving." While important, these are better demonstrated through your work experience. Instead, emphasize skills like:

• Network troubleshooting
• Security best practices
• Specific operating systems, tools, and ticketing systems

Unsure if your technical skills are up to par? Run your resume through Score My Resume for instant feedback on your skills section and other key areas hiring managers care about.

3. Organize skills into categories

Grouping your skills into categories can make your skills section easier to read and highlight your expertise in different areas. Common categories for IT support might include:

• Operating Systems
• Customer Service

Under each category, list your specific skills in a comma-separated format. For example:

Operating Systems : Windows 10, Windows 7, macOS, Linux, iOS, Android

Keep your skills section skimmable by using short phrases rather than complete sentences. Recruiters should be able to quickly scan and understand your proficiencies.

4. Tailor skills to the job description

One of the biggest mistakes job seekers make is using the exact same resume to apply for different positions. If a skill isn't relevant to the specific job you're applying for, leave it off.

Compare these two examples:

Skills : Technical support, Linux, Photoshop, team player, Microsoft Office, creative problem-solving, phone etiquette, Windows, dog grooming

Technical Skills Operating Systems : Windows 10, Windows 7, Linux, macOS Networking : TCP/IP, DNS, DHCP, Cisco routers Tools : ServiceNow, Zendesk, Jira, Splunk Customer Service Skills Technical support Troubleshooting Phone and email etiquette

The first example contains irrelevant and vague skills, while the second is tailored to an IT support role.

Avoid listing outdated technical skills that may make recruiters question if your knowledge is current. Skip anything more than 10 years old unless it's still widely used in the industry.

Skills For Entry-Level IT Support Specialist Resumes

Here are examples of popular skills from Entry-Level IT Support Specialist job descriptions that you can include on your resume.

• Service Desk
• Information Technology
• Computer Hardware
• Web Development
• IT Hardware Support

Technical Support

Skills word cloud for entry-level it support specialist resumes.

This word cloud highlights the important keywords that appear on Entry-Level IT Support Specialist job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more likely you should include it in your resume.

How to use these skills?

Similar resume templates, cloud engineer.

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Resume Guide: Detailed Insights From Recruiters

• IT Specialist Resume Guide & Examples for 2022

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•  Get a resume score compared to other Entry-Level IT Support Specialist resumes in your industry.

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Entry-Level IT Support Specialist Resumes

• Template #1: Entry-Level IT Support Specialist
• Template #2: Entry-Level IT Support Specialist
• Template #3: IT Helpdesk Analyst
• Template #4: IT Technician
• Template #5: IT Support Analyst
• Skills for Entry-Level IT Support Specialist Resumes
• Free Entry-Level IT Support Specialist Resume Review
• Other Engineering Resumes
• Entry-Level IT Support Specialist Interview Guide
• Entry-Level IT Support Specialist Sample Cover Letters
• Alternative Careers to a Information Technology Specialist
• All Resumes
• Resume Action Verbs

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IT Support Resume: Sample & Guide (Entry Level & Senior Jobs)

Create a standout it support resume with our online platform. browse professional templates for all levels and specialties. land your dream role today.

Are you looking for a new job in IT support? Our IT Support Resume Example article provides a comprehensive guide to help you craft a standout resume. Whether you're a seasoned professional or just starting out in the field, our sample resume and expert tips will help you create a resume that highlights your technical skills and customer service experience. Learn how to make a great first impression and land your dream job in IT support.

We will cover:

• How to write a resume , no matter your industry or job title.
• What to put on a resume to stand out.
• The top skills employers from every industry want to see.
• How to build a resume fast with our professional Resume Builder .
• Why you should use a resume template

What does an IT Support do?

• Provide technical support to employees or customers experiencing IT issues
• Install, configure, and update computer hardware and software
• Troubleshoot and resolve network, hardware, and software problems
• Assist with technology implementation and training
• Monitor and maintain IT systems and infrastructure
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What are some responsibilities of an IT Support?

• Responding to technical support requests from users
• Troubleshooting and resolving hardware and software issues
• Setting up and configuring computer systems and peripherals
• Installing and updating software applications
• Providing training and support to users on new technologies
• Ensuring data security and privacy
• Documenting and maintaining records of IT support activities
• Collaborating with other IT professionals to resolve complex issues

Sample IT Support Resume for Inspiration

Personal Details:

• Name: John Smith
• Email: [email protected]
• Phone: 123-456-7890
• Address: 123 Main Street, Anytown, USA

Summary: John is a dedicated IT Support professional with 5+ years of experience in providing technical assistance to users and resolving related issues. Highly knowledgeable in troubleshooting hardware, software, and network problems. Proven ability to communicate complex technical information to non-technical users in a clear and understandable manner.

Work Experience:

• Provided technical support to employees, resolved hardware and software issues, and managed inventory of IT equipment.
• Collaborated with other teams to implement new IT solutions and upgrades, and conducted user training sessions.
• Responded to support requests via phone, email, and in person, effectively diagnosing and resolving technical issues.
• Handled the setup, configuration, and maintenance of computers, printers, and other hardware.
• Bachelor of Science in Computer Science, Anytown University (2014)
• Strong problem-solving and troubleshooting abilities
• Proficiency in Windows and Mac operating systems
• Knowledge of networking protocols and technologies
• Excellent verbal and written communication skills

Certifications:

• CompTIA A+ Certified
• Microsoft Certified Solutions Expert (MCSE)
• English (Fluent)
• Spanish (Conversational)

Resume tips for IT Support

Creating a perfect, career-launching resume is no easy task. Following general writing rules can help, but it is also smart to get advice tailored to your specific job search. When you’re new to the employment world, you need IT Support resume tips. We collected the best tips from seasoned IT Support - Check out their advice to not only make your writing process easier but also increase your chances of creating a resume that piques the interest of prospective employers.

• Highlight your technical skills and certifications
• Showcase your experience with specific IT systems and software
• Include any customer service or communication skills you have
• Emphasize your problem-solving abilities and attention to detail
• Quantify your achievements, such as reducing downtime or resolving tickets in a timely manner

IT Support Resume Summary Examples

A resume summary or objective is essential in an IT support resume to quickly showcase the individual's skills, experience, and career goals. It provides a brief overview of their qualifications and what they can bring to the role, helping potential employers quickly understand their value and relevance to the position. It also allows the candidate to tailor their resume to match the specific job requirements and stand out as a strong candidate. For Example:

• Experienced IT Support professional with 5+ years of hands-on experience in troubleshooting and resolving technical issues for end users.
• Skilled in providing help desk support, diagnosing hardware and software problems, and implementing solutions to improve system performance.
• Proficient in Windows and Mac operating systems, Microsoft Office suite, and network configurations.
• Knowledgeable in IT security protocols and data backup procedures.
• Strong communication and customer service skills with a focus on delivering exceptional technical support to all levels of users.

Build a Strong Experience Section for Your IT Support Resume

Building a strong experience section for an IT support resume is crucial because it showcases your skills, expertise, and accomplishments. It allows you to highlight your hands-on experience with various technical issues, troubleshooting abilities, and knowledge of different software and systems. A robust experience section can impress potential employers and demonstrate your ability to handle complex IT problems, ultimately increasing your chances of landing interviews and securing a rewarding job in the IT support field. For Example:

• Provided technical support and troubleshooting for software and hardware issues
• Installed and configured operating systems and software on company devices
• Managed and maintained computer networks, including setting up routers and switches
• Responded to user inquiries and resolved problems through remote or onsite assistance
• Performed regular system updates and maintenance to ensure optimal performance
• Assisted in the setup and maintenance of company servers and databases
• Collaborated with cross-functional teams to implement new technology solutions
• Developed and documented IT support procedures and guidelines
• Ensured compliance with IT security protocols and data protection regulations
• Contributed to the implementation of disaster recovery and business continuity plans

IT Support resume education example

An IT Support professional typically needs a minimum of an associate's degree in computer science, information technology, or a related field. Many employers may also require relevant certifications such as CompTIA A+ or Microsoft Certified Professional (MCP). Additionally, ongoing education and training in the latest technologies and systems is essential to stay current in the rapidly evolving field of IT support. Here is an example of an experience listing suitable for a IT Support resume:

• Bachelor of Science in Information Technology, XYZ University, 2015-2019
• Certification in CompTIA A+ Essentials, XYZ Institute, 2020
• Certification in Microsoft Certified Solutions Associate (MCSA), XYZ Institute, 2021

IT Support Skills for a Resume

It is important to add skills for IT Support Resume because it demonstrates to potential employers the range of technical abilities and knowledge that the candidate possesses. Skills such as troubleshooting, networking, and customer service can help to showcase the candidate's capacity to effectively address technical issues and provide support to end users. Additionally, including relevant skills can make the candidate stand out as a qualified and capable IT support professional. Soft Skills:

• Communication:
• Problem-solving:
• Adaptability:
• Critical thinking:
• Time management:
• Customer service:
• Attention to detail:
• Technical Troubleshooting
• Software Installation
• Network Configuration
• Hardware Repair
• Security Management
• SQL Database Management
• Programming Languages
• Server Maintenance
• Cloud Computing
• IT Project Management

Common Mistakes to Avoid When Writing an IT Support Resume

In this competitive job market, employers receive an average of 180 applications for each open position. To process these resumes, companies often rely on automated applicant tracking systems, which can sift through resumes and eliminate the least qualified applicants. If your resume is among the few that make it past these bots, it must still impress the recruiter or hiring manager. With so many applications coming in, recruiters typically give each resume only 5 seconds of their attention before deciding whether to discard it. Considering this, it's best to avoid including any distracting information on your application that could cause it to be thrown away. To help make sure your resume stands out, review the list below of what you should not include on your job application.

• Not including a cover letter. A cover letter is a great way to explain why you are the best candidate for the job and why you want the position.
• Using too much jargon. Hiring managers do not want to read a resume full of technical terms that they do not understand.
• Omitting important details. Make sure to include your contact information, educational background, job history, and any relevant skills and experiences.
• Using a generic template. Take the time to customize your resume to the job you are applying for. This will show the employer that you are serious about the position.
• Spelling and grammar errors. Always double-check your resume for typos, spelling mistakes, and grammar errors.
• Focusing too much on duties. Make sure to include accomplishments and successes to show the employer that you are a great candidate.
• Including personal information. Avoid including any personal information such as age, marital status, or religious beliefs.

Key takeaways for a IT Support resume

• Extensive experience in providing technical support and troubleshooting for hardware and software issues
• Demonstrated ability to prioritize and manage multiple tasks in a fast-paced environment
• Excellent communication and customer service skills
• Proficient in diagnosing and resolving technical problems
• Strong knowledge of operating systems, network protocols, and hardware components
• Certifications in IT support and related fields
• Able to work independently and as part of a team
• Experience in documenting and maintaining records of support activities

• • Resolved technical issues for over 100 employees, increasing overall productivity by 20%
• • Implemented new IT systems, increasing system efficiency by 15%
• • Led a team of 5 junior IT specialists, improving team efficiency by 10%
• • Resolved technical issues for over 50 employees, ensuring minimal downtime
• • Assisted in the implementation of new IT systems, reducing system errors by 25%
• • Collaborated with the IT team to meet quarterly targets, achieving 100% of goals
• • Supported senior IT specialists in resolving technical issues, contributing to a 10% increase in efficiency
• • Assisted in managing IT systems for 20 employees, maintaining 100% system uptime
• • Assisted in the preparation of quarterly IT reports, achieving 95% accuracy

7 IT Support Resume Examples & Guide for 2024

When crafting your IT support resume, it's crucial to highlight your technical proficiency. Showcase your experience with various operating systems, hardware, and software solutions. Additionally, demonstrate your problem-solving skills and your ability to communicate effectively. Let employers see your track record of providing excellent customer service and resolving technical issues efficiently.

All resume examples in this guide

Computer Support Specialist

Computer Technician

Incident Manager

IT Support Analyst

IT Technician

System Administrator

Experienced Help Desk Specialist resume example

Resume Guide

IT support Resume Example

Resume Format

Resume Experience

Hard & Soft Skills

Certificates & Education

Resume Summary Tips

Additional Resume Sections

Key Takeaways

Many fell victim to the 2023 tech layoffs.

Yet, current trends show cutbacks are slowing down . This means new job opportunities will start popping up. And with them - a large competition pool.

But, is your IT Support Specialist resume adequate?

Keep reading and we’ll show you how to:

• Build a solid resume even if you don’t have much industry experience
• Talk about your skills and write a convincing resume summary
• Analyze real IT Support Specialist resume examples to enhance your writing abilities

Not sure this is the right guide for you? Explore other roles we can help you with:

• Help desk resume & guide
• IT support analyst resume & guide
• Technical support manager resume & guide
• Desktop support resume & guide
• Application support analyst resume & guide
• IT support manager resume & guide
• Software support engineer resume & guide
• Application support manager resume & guide  

IT support  resume example

Here’s what this applicant does well in their resume:

• Emphasizing career progression and leadership skills:  Not only has the applicant displayed clear professional growth, but they've also improved team efficiency by 10% when leading a team of five. Such experience is crucial for mid-level and senior management roles.
• Demonstrating efficiency improvement through quantifiable achievements: Which company doesn't want to have its overall productivity increased by 20%? The candidate’s proven expertise indicates they have what it takes to support their future employer.
• Highlighting technical support and problem-solving skills: The applicant shows they live and breathe troubleshooting by focusing on a variety of relevant accomplishments across all previously held positions.

How to format an   IT support  resume

The hiring climate in the tech sector is tough, so building an outstanding resume is the best way to get noticed. To do that you have to describe your expertise in the most straightforward way possible.

Be selective about which experiences you share and how you frame them.

To guarantee a flawless presentation of your work history and your abilities, keep in mind the following resume writing best practices:

• Choose the reverse-chronological resume format :  Similar to the example above, showing continuous professional development is crucial in the tech world. Especially if you're aiming for a senior position.
• Include your GitHub in the resume header :  This is the first section recruiters see, so you must grab the chance to link to a portfolio with a wide selection of past tech solutions you’ve crafted.
• Start your resume with a memorable resume summary:  Convince recruiters to spend more than 2 seconds reviewing your application by including some of your top professional success stories.
• Use a simple, but effective font:  Improve your IT Support Specialist resume’s readability by using a font, such as Lato or Raleway.
• Avoid going over two pages:  Regardless of how much experience you have to flaunt, ensure you’re only discussing bits of information the company will care about.
• Save your resume as a PDF file :  If you're worried about passing Applicant Tracking Systems (ATS) tests, don't panic. ATS software easily scans through PDFs.

Is your resume good enough?

Drop your resume here or choose a file . PDF & DOCX only. Max 2MB file size.

Yet, a perfect resume outline isn’t complete without a clear division between the different sections. So, we’ve featured the ones that carry the most weight with hiring managers:

The top sections on an IT support resume:

• Technical skills: Exhibit your proficiency in all the IT support tools and software the company uses, not only select cloud services and mobile applications.
• Professional experience: Showcase the scope of your practical expertise and the type of issues you can tackle.
• Certifications: Highlights relevant IT qualifications and credentials you've obtained.
• Educational background: Describe your formal training in Information Technology.
• Problem-solving examples: Illustrate the effectiveness of your tech solutions by providing related samples of your work.

What recruiters want to see on your resume:

• In-depth technical skills: While a strong technical background is a must, it’s more important that you’re well-versed in the software your potential employer uses.
• Relevant certifications: Recruiters want to make sure you’re trained in particular IT areas, as well as all the latest versions of the tools their companies subscribe to.
• Problem-solving abilities: Demonstrate you’re good at thinking on your feet and able to do thorough research, when new issues come up.
• Experience with diverse technologies: Prove you’re adaptable and not stuck in the past. Show you’re working to continuously expand your knowledge of various tools.
• Strong communication skills: Effective communication is crucial for IT support roles to understand and resolve user issues and to liaise with team members.

How to write your IT support resume experience

By far the most significant segment on your resume, the experience section  is where you outline your professional successes, supported by examples.

A common trap many IT Support Specialists fall into is using too much technical jargon on their resume.

Although recruiters are generally aware of certain software and platforms, they’re not expected to know the finer details.

So, when including the names of tools and languages you’re proficient in, explain how you’ve used them.

Remember, the focus is on outcomes.

Companies want to make sure that your work is going to benefit them. So, be mindful of what your potential employer is trying to achieve shortly.

To write a compelling experience section, each of the entries you add must build upon the previous one.

As we mentioned at the beginning of this article, be selective about the experiences you share. Make sure you tailor them to the requirements in the job ad.

But, don’t worry if you can’t fit everything on your resume. You’re not supposed to. And you can always leave some for the cover letter later.

Also, avoid common resume buzzwords . These are just filler words that don't inform recruiters of what you can do.

Instead, frame each of the entries in the experience section by starting with an action verb . Then, explain what type of challenge you were trying to tackle and share your results.

Have a look at the example below:

• • Reduced production errors by 15%.
• • Found better software solutions for the production department.
• • Increased production output.

In an attempt to be succinct, Takeshi has made a few mistakes.

The applicant’s first error is not providing a description or a website for his past employer.

There are many cases of companies sharing similar-sounding names. As such, it’s considered a best practice to at least provide a link to the employer’s website.

That way hiring managers will better understand the scope of your past employer’s business operations. And how your  work fits within them.

Next on the list of mistakes are the bullet point descriptions.

Fujino has tried to highlight some of his tech accomplishments while at High Tech Industries Ltd. But at the same time, he has missed the point of  how to do it properly.

• • Reduced production errors by 15% by conducting on-site visits and instructing staff about best practices when using the company equipment.
• • Cut tech costs by $70 million by renegotiating existing vendor contracts and finding better software solutions for the production department.
• • Increased production output by 88% by optimizing production line processes and taking advantage of system downtime to organize other processes.

Now recruiters will be certain that Takeshi is the candidate they were searching for!

How to quantify the impact on your resume

We talk a lot about results, but that’s because they are the key to a successful resume. Being able to measure your achievements  means that you take into account the impact of your work.

And that you’re goal-oriented.

Some of the measurable achievements you can add include the:

• Number of tickets you’ve handled daily  to demonstrate time and workload management.
• Size and the scope of the networks and systems you’ve managed to illustrate the scale of your technical capabilities.
• Number of side projects you’ve completed to showcase your versatile skill set and inquisitive nature.
• Number of projects you’ve spearheaded or led to highlight your leadership and project management skills.
• Number of staff or new colleagues you’ve mentored to emphasize your ability to mentor and work in a team.
• Amount of project time you’ve saved the company to draw special attention to your ability to optimize systems and find better solutions.
• Percentage of satisfied customers you’ve managed to help to prove you’re also proficient in customer service.
• Amount of money you’ve saved the company by providing hardware and software recommendations to outline your industry and tech knowledge.
• Number of certificates you’ve earned while working for your past employer to demonstrate your willingness to continue improving your abilities.
• Number of conferences you’ve presented at to emphasize your good communication and explanation skills.
• Amount of funds you’ve saved from your past employer to prove you’re good at budgeting and contributing to the business’ financial efficiency.
• Percentage of downtime reduced to highlight your impact on improving system reliability.

How do I write an IT support resume with no experience

If you’re building an entry-level IT Support Specialist resume, you can still build a powerful one. Even if you lack the relevant experience .

All you have to do is focus on your transferable skills. And your ability to pick up new skills quickly.

Don’t forget to:

• Be honest about what you do and don’t know. Companies will appreciate it. Hiring managers are searching for candidates who can admit they don’t know everything.
• Declare you are willing to adapt to your future employer’s work style . Show that you’re not afraid to do some research when needed.
• Mention any transferable technical and social talents you can offer, such as contract negotiations or vendor relations.
• Include an extra section, if you’ve completed any relevant side projects or courses. We’ll cover that later on in the article.

Remember, companies and recruiters are rarely knowledgeable about the small details of your duties and responsibilities.

But as long as you show you’re motivated to do the work, you’re on the right path.

How to list your hard skills and soft skills on your resume

Recent developments in the tech industry have been heavily influenced by both the pandemic and the rise of AI.

By shifting to remote offices and working from home, IT support specialists had to double down on reliability and security.

On the other hand, many professionals found themselves redundant  once large language models, such as ChatGPT, emerged.

Hence, now competition isn’t limited to those who are out of work alone. Employed professionals are also on the lookout. Just in case they’ll have to search for a new workplace.

This means that you'll have to present a very versatile profile of hard and soft skills if you want your resume to be successful.

Hard skills  refer to all tools and platforms you use as an IT Support Specialist to do your daily tasks. When listing them on your resume, keep in mind to:

• Reflect on the requirements of  the job ad.
• Place the tools and languages you’re most comfortable being interviewed in first.
• Use the same spelling as the one used in the job ad. This will ensure you will pass any Applicant Tracking System (ATS) tests.

But before you start building your skills section , take a look at the resume summary and the work history segments once again.

Odds are, you've already mentioned how you've applied some of your tech skills.

To make your IT support resume more well-rounded, highlight a few of your soft skills . Especially now that more often than not IT professionals are also doubling as emotional counselors .

• Take into account what will be your main job responsibilities. As well as who it is more likely you’re going to help - other colleagues or customers.
• List some of the soft skills you have to offer.
• Then, employ the same method you used to quantify your other achievements to outline your top social talents.

With all this in mind, we’ve compiled two lists with the key tech and soft skills currently in demand.

Best hard skills for your IT support resume

• Network troubleshooting
• Hardware installation and repair
• Operating systems (Windows, macOS, Linux)
• Server management
• Database administration
• Virtualization technologies (VMware, Hyper-V)
• Cloud services  (AWS, Azure, Google Cloud)
• Cybersecurity practices
• Remote desktop support
• Scripting languages  (Python, PowerShell)
• Software deployment
• Data backup and recovery
• Mobile device management
• VoIP systems
• Helpdesk ticketing systems
• Network security protocols
• Firewall administration
• Performance monitoring tools
• Patch management
• Email systems (Exchange, Office 365)

Best soft skills for your IT support resume

• Problem-solving
• Communication
• Customer service
• Adaptability
• Critical thinking
• Time management
• Stress management
• Attention to detail
• Active listening
• Analytical thinking
• Interpersonal skills
• Conflict resolution
• Multitasking
• Organizational skills
• Continuous learning

How to list your certifications and education on your resume

As you already may know, one of the best ways to prove that your technical skills are up to scratch is with certificates.

That's why sometimes certifications are slightly more important than having a traditional academic background in Computer Science.

They also make it possible for individuals who don’t have much practical experience to compete for the same IT support roles.

Nevertheless, what's the use of a certificate or diploma if you don't know how to describe it correctly on your resume?

If you have an extensive work history, don't include your high school diploma in the education section . Go back only as far as your Bachelor's degree. Then:

• Cite the name of your degree.
• State the name of your college or university.
• Provide the date you obtained your degree. Or expected date of completion, if the course is still ongoing.
• List degree-related projects.

If you're switching careers or have recently graduated, it's best to add a few more details:

• List your GPA, if it’s above 3.5.
• Chronicle relevant majors or minors you've completed.
• Describe any IT-related hackathons or competitions you’ve done.

And remember, place the education section near the top of your resume.

We’ve prepared a handy sample to help you out:

• • Winner of the 2020 University of the District of Columbia Hackathon.
• • Designed and developed a closed file management system for the University of the District of Columbia Computer Science Class of 2020 to distribute, share, upload, and download peer reviewed class-related resources, which resulted in a 25% increase in material comprehension.

As for certificates, there are two things you need to consider before adding yours to your resume:

• Confirm that your certificate is relevant to the position.
• Check the date of validity.

Once everything is in order, simply refer to the following sample on how to present your credentials:

Best certifications for your IT support resume

• A+ (Plus) Certification | CompTIA IT Certifications
• Network+ (Plus) Certification | CompTIA IT Certifications
• Exam AZ-900: Microsoft Azure Fundamentals - Certifications
• CCNA - Training & Certifications - Cisco
• ITIL 4 Foundation Certification | Axelos
• Google IT Support Professional Certificate | Google
• HDI Desktop Advanced Support Technician (HDI-DAST) | HDI
• AppleCare Mac Technician (ACMT) | Apple
• Microsoft 365 Certified: Endpoint Administrator Associate | Microsoft

How to write your IT support resume summary or objective

Do you know what it takes to charm a hiring manager?

A well-written resume profile .

Generally, recruiters spend  no more than 7 seconds on any given resume. So yours must have something to hook their attention right from the get-go.

There are two kinds of resume profiles.

The first one is the resume summary , which is usually reserved for individuals with a long work history.

Its purpose is to relate as many of your core abilities and achievements as possible so that hiring managers know that it’s worth their while to continue reading your resume.

Again, make sure to reference skills from the job ad and use the same spelling for skills and tools.

In the same vein, the resume objective  is a short outline of your professional career so far.

The only difference is that it's best used by people who lack practical industry experience. Or those who are planning to make a career switch.

The aim here is to highlight your best transferable skills and other related achievements. But to do it in a way that will show how they will benefit your potential employer.

Since IT support is interlinked with so many different industries, emphasize your in-depth knowledge of the business niche your potential employer is operating in.

This will show not only your familiarity with the industry tools but also which KPIs are important for your employer.

Also, do some research on the company you're applying to before you write your resume summary.

When it comes to being an IT Support Specialist, get to know your prospective employer’s corporate structure. Then, review any pertinent news about what the company plans to achieve soon .

Is the company scaling up? Is the company being challenged by a particular issue?

Prove you have the expertise and the experience to complete similar projects by showcasing them in your resume profile.

Let's take a look at a couple of samples:

In the first example, we have Takeshi's resume objective.

It's very straight to the point because it shows what Takeshi is searching for and what he has to offer in return.

The problem is the whole text is very focused on the applicant.

Plus, this paints Takeshi as a self-centered and unfriendly person because the objective isn’t written with the company in mind.

As a result, hiring managers will dismiss Takeshi’s expertise in favor of someone who has better communication skills and will fit into  the corporate culture.

But, Takeshi made sure to take our notes into account.

Once he applied a few edits, this is how his resume objective reads now:

This one will make hiring managers stop in their tracks and take a closer look at Takeshi's resume!

Next, review the following IT support resume summary:

This one shows a lot of confidence. But similar to the wrong resume objective above, it's too straightforward without providing too much context.

Whenever you mention you're good at doing research and troubleshooting, remember to provide some details about the situation. And explain why your actions were needed.

By doing so you’re demonstrating where your strengths lie.

For instance:

Additional sections for an IT support resume

If you feel your resume still lacks something, you can always include extra sections to reflect other projects you’ve done. Ones that  don’t fall into any of the other resume segments.

For example:

• Awards, prizes, and achievements you’ve won
• Memberships in professional associations and university clubs
• Published presentations and white papers
• Other programming languages you’re proficient in
• Participating in or organizing competitions and hackathons.

What you share will depend on which ability you want to emphasize.

To illustrate, if you’ve somehow omitted to draw attention to your project management abilities, you can always talk about events and competitions you’ve organized.

How to put a personal IT projects section on a resume

Of course, there’s nothing like presenting a personal IT project. After all, there would be instances where you would have to write a few lines of code on your own.

That’s why if you don’t have the practical experience to brag about certain skills, the personal project section is the ideal solution.

Here is how to outline your work:

• • Reduced error margin by 15% compared to other popular market tools.
• • Won the 2021 University of the District of Columbia Business Application Competition

Key takeaways

To recap, to ensure your IT support resume gets noticed, you must:

• Choose a reverse-chronological resume format to showcase your career progressions.
• Don’t forget to link to your GitHub in the resume header.
• Focus your resume objective on the company’s current mission and business goals.
• Avoid using too much technical jargon in the experience section. But do mention how you’ve used your tools of the trade.
• Be selective about the achievements you share, but always quantify them when you do.
• Remember to include some of your top social abilities along with your tech talents.
• Outline your academic background, as well as any relevant certificates you have.
• Describe relevant personal IT projects you’ve worked on.

IT Support resume examples

Explore additional it support resume samples and guides and see what works for your level of experience or role.

Looking to build your own IT Support resume?

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"Without labor, nothing prospers." -Sophocles

[ Click here to directly go to the complete IT Support resume sample. ]

To prosper in the job-world, you need to be a step ahead of everyone else and stand out as the most suitable applicant for the targeted job profile.

There are several qualities that an IT support professional is expected to display in a resume to be recognized by the recruiters. And to achieve that you need to curate a resume that can effectively highlight your potential.

Here is a summary of our IT Support Resume 2023 Blog:

• Stand out in a sea of resume by writing your name as the header while also making it easy for the recruiters to keep a track of your IT technician resume.
• Provide the details of your contact and any other personal details as required.
• Give an insight into your resume by composing a suitable resume summary or objective as per the years of work experience you have or don't.

Learn how to communicate your skills to the recruiters through a job-worthy IT support resume.

You will have answers to the following questions by reading this blog:

• What to avoid and what to write in your IT support resume.
• How to describe the professional work experience that you possess.
• How to write a job-winning resume that can help you rank high on the ATS.
• How to write an entry level IT support resume
• Whether to compose an IT support resume summary or an IT support resume objective.
• How to effectively optimize your professional information technology skills resume.

Go check out our Online Resume Builder that will help you in creating new reumes and using IT support resume template!

All you have to do is fill your details and it is ready to introduce you t the recruiters who can give you the required shortlist for the targeted job profile.

Here is a list of all the topics that you will be learning in this guide blog:

What Is an IT Support Resume?

An IT support resume is one of the most ideal and effective ways to introduce yourself to the recruiters and communicate your professional skills to them.

It is an official meeting between you and the recruiters hence you should put extra effort and create a tech resume that highlights the most significant details about you.

Most of the recruiters rely on ATS (Applicant Tracking System) to filter through resumes and pick the most deserving applicant.

So make sure that you curate an ATS-targeted resume by using suitable keywords highlighted by the recruiters in the job listing as it can help you get on the radar of the resume and get a step closer to your dream job.

Look out for our AI-powered resume review service to get an in-depth review of your tech resume within seconds!

IT Support Sample Resume

Here is our IT support resume template to know what IT support resume format should ideally look like:

• Installed and updated hardware & software and recommended computer equipment to improve productivity by 10%
• Ensured the hardware connectivity to the network along with diagnosing & fixing all hardware & software issues
• Collaborated with 5+ vendors to troubleshoot issues related to desktop equipment, LAN/WAN connectivity, and software
• Designed & performed tests on applications as per the required standards and performed disaster recovery activities
• Performed an initial diagnosis of any issue, documented its findings and formulated & executed a strategy to fix it
• Documented all upgrades & modifications to the systems and maintained the IT Inventory
• Trained 50 + non-IT employees on analyzing & repairing minor hardware/software failures to increase efficiency by 15 %
• Analyzed the customer's requirements and recommended the appropriate, long-lasting & low-budget products
• Interacted with the clients & attended in-person meetings to analyze, troubleshoot & diagnose hardware/software problem
• Installed and configured computer systems & applications for 30+ employees
• Responded to customer inquiries and assisted them in troubleshooting & resolving challenges
• Updated, maintained & monitored all aspects of computer networks and resolved technical network related issues
• Organized and documented the instructional guides & warranties for computer hardware
• CompTIA A+ Technician | CompTIA | Feb '18
• GPA: 4.5/5.0
• Member of All Asia Basketball Club (AABC) | Feb '15 - Present
• Fundraising from anonymous sponsors to use the capital to provide clothes, blankets & toilet essentials for the local homeless | Feb '13 - Present

How To Write Your IT Support Resume

To write a computer IT resume that throws light on the most significant aspects of your details, you need to curate an effective resume.

Given below are the three stages of resume writing that can help you create a tech resume in a step by step manner with a professional approach:

• Stage 1: Master IT Support Resume
• Stage 2: First Draft of IT Support Resume
• Stage 3: Final Draft of IT Support Resume

Master IT Support Resume

A master IT support resume refers to the folder of your details and pieces of information that can be used while framing your IT support analyst resume.

Gather all your information in a single place and cut down the hassle of collecting scattered pieces of information while writing your IT technical support resume.

Doing so can save you precious time while also make sure that you do not end up missing out on any important details in your IT technician resume.

Remember that your master folder can be used while framing your current resume and for any future resume updates. So make sure to list down even those information that may not be currently required as it can be used in the future.

First Draft of IT Support Resume

Once you prepare your master folder of information, start creating the first draft of your IT support resume.

In this stage, you have to compose the required sections in a computer IT resume from the ones given below:

• Personal Information
• Profile Title
• Professional Experience
• Certifications (if any)
• Awards & Recognition (if any)
• Additional Information (if any)

Final Draft of IT Support Resume

After completing the first and second stage, compose the following two sections in the final stage of resume writing:

Key Skills : Pick the most significant skills from the work experience section and align them in the "Key Skills" section. This section can help you highlight your professional expertise in your resume.

Summary/Objective : Write a resume summary if your work experience exceeds 3 years and write a resume objective if you have no or less than 3 years of work experience. Work on this section only after every other section of your resume is completed.

IT Support Resume Sections

Different sections in an IT support analyst resume can help you communicate different things about you to the recruiters and you must pick the most suitable sections.

Every resume needs to include these sections that have been listed below:

• Summary/Objective

The following sections are optional and hence can be framed only or whenever required to enhance your IT support analyst resume:

• Awards & Recognitions (if any)

Read Hiration's 2023 Guide to sections in a resume to get in-depth knowledge about resume sections.

Raise your chances of getting shortlisted by recruiters with the help of Hiration’s Online Resume Builder .

Its huge library is filled with pre-filled resume templates that you can personalize to suit your professional expertise.

IT Support Resume: Professional Experience

You may have extensive years of professional experience but unless you effectively highlight them in your IT technical support resume the recruiters will not be able to recognize your potential.

The professional experience section is a major feature in a computer IT resume and you need to make sure that it is framed in the best way possible.

The three important factors that can help you make an impact on the recruiters through your work experience statements are discussed below:

STAR Format

• Frame Points
• Bucketing & Bolding
• S stands for situation
• T stands for task
• A stands for action
• R stands for result

The STAR format can help you create action-oriented statements while describing your work experience.

Make sure to make the best use of this format to communicate your professional experience to the recruiters and be recognized as an applicant who is qualified for the IT support job profile.

Framing Points

Your action-oriented statements can be made more effective by framing them in one-liners.

The following IT support resume examples can help you understand why it is important to frame your points and how you can achieve it.

Performed initial diagnosis of issues, documented the findings and executed strategies to fix them

Documented the upgrades of the systems and maintained the IT Inventory

Trained 40+ non-IT employees on repairing minor hardware/software issues to increase 10% efficiency

Analyzed the customer's requirements to recommended suitable and long-lasting products

Interacted with the clients to troubleshoot and diagnose hardware/software problem

Framing Points: Analysis

In example 1 we can see that all the details are clustered together in a bulky and lengthy paragraph. While in example 2 the details are listed using bullet points to frame one-liners.

Now, from these two IT support resume examples, we can easily make out the effectiveness of framing points as compared to the paragraph.

The recruiters would find it easier to read through the framed points and may not be intrigued enough to go through a lengthy paragraph.

Hence it will be wise for you to frame your points in one-liners as it is clear and easy to read.

Grouping & Highlighting

We have discussed how framed points are clear to read and now let us compare two more IT support resume examples to understand the importance of applying bucketing and bolding in your one-liners.

Installed and updated the hardware & software of the company's computers to increase productivity by 10%

Ensured hardware connectivity to networks and fixed issues pertaining to hardware/software

Collaborated with 10+ vendors to troubleshoot issues related to LAN/WAN connectivity

Designed & tested applications as per the required standards and performed recovery activities

Hardware/Software Installation

IT Troubleshooting

To learn more about this section and how to perfect it, read Hiration's Blog on how to compose the work experience in your resume .

Here is an IT support resume sample showcasing what an ideal professional experience section looks like:

IT Support Resume: Key Skills

Just because you have the required skill set as an IT support does not mean that you should list them down randomly in an information technology skills resume.

You need to make sure that you do it the right way.

Also, keep in mind that the recruiters can recognize you as a suitable applicant just by looking at your key skills section.

Therefore carefully scan through your work experience section and pick those skills that have been justified in your one-liners. Then highlight them in a separate section under the heading "Key Skills" section.

Try to make use of IT support resume keywords that have been used by the recruiters in the job listing as it can also help you to rank high on the ATS.

Read Hiration's Guide on what skills to put on a resume and learn how to effectively curate an information technology skills resume.

Here is an IT support resume sample showcasing the perfect key skills section:

IT Support Resume Summary

A well-framed IT support resume summary can help you communicate your achievements and contributions to the recruiters even before they scan through your entire resume.

Remember the following points while composing your IT support resume summary:

• It should be framed at the end because that way it is easier to avoid unnecessary details and to decide what to highlight.
• Try to include suitable keywords that have been used by the recruiter in the job listing.
• Avoid writing more than 4 lines in your resume summary unless you have extensive years of experience wherein you can write 5 lines.
• Compose a resume summary only if you have professionally worked for over 3 years.

Read Hiration's 2023 Resume Summary Guide and learn how to write an impressive summary for an IT support resumes.

Given below is an IT support resume sample showcasing the ideal resume summary:

Resume-writing can be an effortless affair with Hiration's Online Resume Builder .

IT Support Resume Objective

An IT support resume objective should be written if:

• you have zero work experience.
• you have less than 3 years of limited work experience.
• you are writing an entry-level resume as a fresh graduate.

Focus on the fact that your IT technician resume objective can help you sell your skills as an IT support professional to the recruiters and raise your chances of being shortlisted.

Learn more about IT support resume objective by reading Hiration's Guide on Resume Objectives and learn the art of composing the perfect IT support resume objective.

IT Support Resume: Header

Just as the name suggests the header of your IT support resume should be at the topmost part of the resume.

Your name gives a unique identity to a tech resume and also makes it easier for the recruiters to keep track of your IT technical support resume.

Follow the given points to frame your tech resume header like a pro:

• Write it in the largest font size in your resume.
• Ideally, it should be written in the range of 16-20 font size .
• Leave a single space between your first name and last name.

If you happen to have a middle name write only the initial followed by a period and place it between your first and last name.

Hiration’s Guide To Writing The Perfect Resume Header can help you learn the art of curating the perfect resume header.

To help you visually understand how an ideal resume header is framed we have provided an IT support resume sample showcasing the specific section:

It is never too late to curate the perfect resume to help you raise your shortlist so go to our Online Resume Builder and create the perfect resume.

IT Support Resume: Personal Information

In case of any likely shortlist, the recruiters need your personal details to get in touch with you.

Details of the following are ideally required in a tech resume:

Contact Number

Email Address

Current Location

Additionally, you can also include the following details:

• LinkedIn profile link
• Link to an online portfolio

You need to provide your contact number and make sure that it is active at all times so that the recruiters can reach you anytime.

The recruiters may also want to interview you over the phone itself and may want to confirm with you before scheduling any appointments or face to face interviews.

You can give out your contact number in the below-given format:

+1 (172) 137 1252

Provide your official email address in your IT technical support resume as it can help the recruiters to easily reach out to you.

Give out only the email address that has your actual name and strictly avoid giving out an email address that has made up names.

Here is an example of an ideal email address to be provided in a tech resume:

james@xyz(dot)com or jamesstallman@xyz(dot)com

If you are looking for a job outside your country, mention your city and country of residence. But if you are applying for a job in your own country, simply mention the city and state of your residence.

Avoid giving out details like your house number, name of your locality, street number, etc. as they are unnecessary information on an IT technician resume.

Read Hiration's Guide to composing your contact information and learn more about this section.

To know what an ideal personal information section should ideally look like, take a look at the IT support resume sample below:

IT Support Resume: Profile Title

Every job profile has its unique title and hence you need to mention your profile title in a tech resume to make the recruiters identify the level of your professional status.

Profile titles help you communicate the following points:

• Your current professional designation.
• Your functional industry.
• Level of seniority in your line of work.

The profile title should be the largest text on your tech resume in the range of 14-16 font size.

Do not lie or exaggerate your profile title because it would pass off as intentionally cheating the recruiters and it may affect your job application.

IT Support Resume: Education

Your educational qualification plays an important role in helping you stand out as a qualified applicant for the targeted job profile.

It can enhance your credibility as an eligible applicant who has the right set of skills and work experience along with the required educational qualification.

And even if you lack professional experience, your educational qualification can help you communicate yourself as a suitable applicant.

The education section of your resume for IT support should ideally consist of the following:

• Name of the school/university.
• Name of the courses you pursued.
• Location of your school/university.
• Enrollment and graduation dates.

Refer to Hiration's Guide on how to list education on your resume to read an exhaustive guide on how to correctly curate the education section.

Here is an IT support resume sample for education section of your tech resume:

IT Support Resume Certifications

A certified professional has a higher chance of being shortlisted for a job as compared to an uncertified applicant.

It is so because being certified to practice one's line of work gives you added knowledge and skills to shoulder the responsibilities that would come with an IT support job profile.

The certification section of your IT technician resume communicates the following details about you:

• Certification course name.
• Name of the institute of affiliation.
• Location of the institute of affiliation.
• Enrollment and completion date of the course in the month & year format.

Read Hiration's Guide on listing certifications on a resume to get a better understanding of this section.

You can refer to our IT support resume sample demonstrating the ideal certifications section for your tech resume:

In the meanwhile, make your own future by giving yourself the best shot at getting shortlisted by composing your resume with our professionally designed Online Resume Builder .

Resume Review & Free Resume Templates

Get your resume professionally reviewed by our resume experts at Hiration.

Your resume will be reviewed in compliance with the below-mentioned parameters:

• Recruiter Friendliness
• Compliance with industry norms
• Content Relevance
• ATS Compliance
• Design Compatibility
• Conversion Scope
• Performance Assessment
• Global Compatibility
• Resume Formatting (font, margins, the order of sections, etc.)

You will get 2 resume templates for free with our Resume Review Service!!

Online Resume Builder for Your Resume

Here is a list of the resources that come with our Online Resume Builder :

• Full rich-text editor
• Option to save unlimited resumes
• 25+ resume designs
• Live resume editor
• Unlimited PDF downloads
• 100+ resume templates
• 1-click design change
• A sharable link

Feel free to go to our Online Resume Builder and make use of the pre-filled templates and replace them with your details as per your requirement.

Key Takeaways

• Always provide your active contact number and official email address for the recruiters to get in touch with you in case of any likely shortlist.
• Use bullet points to frame one-liners and describe your work experience in the most effective manner.
• Write action-oriented sentences by giving out achievement figures in your one-liner points.
• Compose a suitable resume summary to give an insight into your resume and highlight your professional contributions and achievements.
• Always provide only the exact profile title that helps you communicate your professional status to the recruiters.

Leverage all the IT support resume examples and IT support technician resume samples that we have provided in this blog.

Go to Hiration resume builder and create a professional resume for yourself. Additionally, reach out to us at [email protected] and you can get 24/7 professional assistance with all your job & career-related queries.

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Business analyst resume.

Objective: • Looking for an exciting career opportunity in a large management consulting firm to contribute in growth of SAP HR practice and gain multi cultural experience working with a professional team.

Career summary: • Two years of SAP consulting experience in solution implementation, maintenance and support of ERP systems using SAP HR module. • Completed full life cycle implementation of SAP-HR module including business process analysis, conceptual design, blueprinting, configuration, testing and production support. • Configuration experience in different HR sub-modules such as Personnel Administration, Organizational Management and payroll accounting. • Excellent Communication, interpersonal skills with strong analytical ability and problem solving capability.

EXPERIENCE:

08/2008 - 07/2009 Confidential , Moscow Business Analyst Responsible for configuration and support of SAP HR upgrade (from v4.6 to ECC 6.0) project including new payroll implementation. The project was implemented in nine CIS countries. The scope of project included, SAP HR Personnel Administration, Organization Management, Time and Payroll (3 countries only). I was part of HR/Payroll team responsible for the implementation of the Kazakhstan Payroll in SAP. • Configured and tested HR and Payroll functionality. The activities included Configuration of personnel administration infotypes, personnel actions, and reason codes, Payroll infotypes such as basic pay, bank details, recurring and one time pay infotypes. • Used LSMW (Legacy Data Migration Workbench) to convert legacy HR data in to new SAP system. • Developed functional specifications for the interfaces and reports. • Configured reports, tested accuracy of earnings and deduction processing in payroll. Configured wage type reporter. • Assisted in creation of test scripts and loaded test scripts in SAP Solution Manager for testing. • Used SAP form editor (PE51) to create Pay slip for Kazakhstan. Created two different views; one for employees and another as a report view for payroll accountant. • Lead the integration testing of applications and coordinated the change requests to manage timing of the transports. • Actively involved in the post go live production support and provided support to the user group during first few payroll runs. Part of the SAP frontline support team to take calls after go-live. Role was to analyze the problems reported by the user, fix it if possible as a part of the change in business process or forward it to the corresponding team responsible.

07/2007 - 08/2008 Confidential , Moscow Functional Analyst Molga is a consulting company specializes in SAP Human Capital solutions implementation in CIS countries. I joined as a functional analyst and gained experience in SAP HR solutions implementation and in developing response to proposals.

07/2007 - 07/2008 Confidential , Moscow Part of SAP HR implementation team at Xerox company, responsible for collecting/updating business requirements, designing new solutions, and configuration of SAP HR Module to meet the business needs. Organization Management: • Created Human Resource Management Organizational Structure. • Configured relationships between objects Organizational Units, Jobs, Positions, Cost centers using simple and detail maintenance methods • Defined attributes such as EE groups/Sub-groups, Personnel Areas/Sub-areas, etc at position level to default data at the time of processing new hire in the system. • Maintained the number ranges for Organizational Units and integrated Organization management module with Personnel administration, and Finance • Involved in Organizational structure data load using SAP best practices delivered toolset. Personnel Administration: • Configured global Enterprise Structure including setting up Company Code, Personnel Area / Sub-area, Employee Group / Sub-group, and Payroll Area. • Configured Global Template for the organization to standardize the data definition and streamline data migration in the event of acquisition and Merger. • Configured Personnel Actions, and personnel administration infotypes such as Planned working hours, basic pay, addresses, and other personal data infotypes. • Defined configuration changes to Screen Header Modification, Infotype Characteristics, maintaining User Groups, Infogroups, etc. • Performed global template fit/gap with countries during localization phases of the project. Test Plans and Documentation: • Prepared test plans and created documentation for testing. Created test scripts for scenario and integration testing. Assisted HR users in execution of test scripts and reported the status to management. Business Process Change Management: • Assisted HR in assessing the change impact due to design of new processes and solutions. This is a type of change management activity where the users had to be explained of the changes to the existing legacy process to the new SAP functionality. Activities included troubleshooting potential errors, gathering requirements, training business unit users on the various activities and tasks they would have to perform in the new system and communicating the user’s issues and concerns to the team. Cutover and Go-live: • Assisted in creating cutover plan. Coordinated the cutover task across teams. Assisted HR in data verification by creating exception report using Ad-hoc queries. Provided user support at go-live.

07/2008 - 08/2008 Confidential , Moscow Part of the SAP HR proposal team. • Responsible for performing fit/gap analysis on the requirements submitted by Volvo. • Analyzed current state legacy system landscape and created solutions in preparation for our response to proposal. • Prepared draft response to proposal for management review.

09/2002 - 07/2007 Moscow State Gorni Universit MS in Computer Science, qualified as system engineer and specialized in �Automated System in Data Processing and Management�. Developed/Executed project and defend the thesis on “Analysis of influence of the risks on efficiency of the investment and project realization”

ADDITIONAL CERTIFICATION: 06/2004 - 07/2004 Institute of Economy of Business Was awarded the qualification of Office-manager

Software: PC: Professional user. Windows, MS Office Application, BPWin, CorelDraw, Enterprise Resource Planning Systems (Microsoft Dynamics, SAP Human Resources) Phoenix 2.0, Navision

Fluent in Russian and English

TRAINING: Training on SAP HR by setting up a new location & mapping the existing HR setup in SAP. This involved the configuration of Personnel administration, and Organizational Management module based on a case study of a large global enterprise. • Set up the Enterprise structure (Personnel Areas, Sub Areas, Employee groups, employee subgroups, and Payroll Areas) • Set up OM data (jobs, positions, organizational units, and their integration with PA) • Customizing and setting up Personnel actions & dynamic actions • Setting up holiday calendars and work schedule rules • Set up screen controls for various infotypes • Set up Pay scale structure and Basic Pay infotype • Configure Features to default data • ASAP methodology and global project approach

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