summary to put on resume for customer service

Top 10 Customer Service Representative Resume Summary Examples

In today’s competitive job market, a standout resume is essential for anyone looking to secure a position as a Customer Service Representative.

Your resume is often the first impression you make on potential employers, and it needs to convey not only your skills and experience but also your potential to contribute to the success of their team.

A compelling resume increases your chances of getting noticed among a sea of applicants and helps you to make the shortlist for interviews. It showcases your unique strengths, demonstrates your professionalism, and highlights your ability to handle customer inquiries effectively.

This page is designed to help you create a compelling resume summary that highlights your unique qualifications and sets you apart from other candidates.

Whether you are an experienced professional or just starting your career, our tips and examples will provide you with valuable insights to craft a powerful resume summary.

Experienced CSR Resume Summary Examples

Entry level csr no experience resume summary examples, how to write a great summary for a customer service representative resume.

When writing a summary for a Customer Service Representative resume, it is important to highlight your relevant experience, skills, and accomplishments. Here are 6 steps to follow:

1. Start with a strong opening

Begin your summary with a concise and attention-grabbing statement that briefly describes your experience and customer service capabilities. This should pique the reader’s interest and make them want to continue reading.

2. Highlight your years of experience

Mention the number of years of experience you have in customer service. This helps establish your credibility and shows that you have a solid understanding of the industry.

3. Emphasize key skills

Identify the key skills that are essential for a Customer Service Representative role. This may include excellent communication, problem-solving, empathy, and the ability to handle difficult situations. Demonstrate how you have successfully applied these skills in your previous roles.

4. Showcase your achievements

Highlight any achievements or accomplishments that demonstrate your ability to exceed customer expectations or improve customer satisfaction. This could include achieving high customer satisfaction ratings, resolving complex issues, or implementing innovative solutions.

5. Personalize your summary

Tailor your summary to the specific job you are applying for. Research the company and the job requirements to identify what qualities they are looking for in a candidate. Incorporate these qualities into your summary to show that you are a good fit for the role.

6. Keep it concise

Remember to keep your summary concise and focused. Aim for 3-4 sentences that capture your key qualifications and make a strong impression.

What should I include in my resume summary for a Customer Service Representative position?

• Highlight your years of experience, key skills such as communication and problem-solving, and any notable achievements in customer service.

How long should my resume summary be?

• Keep it concise, ideally between 3-4 sentences that effectively capture your qualifications and strengths.

Should I tailor my resume summary for each job application?

• Yes, personalize your summary based on the job description. Tailor it to the company’s needs. Show that you are a good fit for the specific role.

What are some key skills to mention in my summary?

• Important skills include excellent communication, empathy, the ability to handle difficult situations, and problem-solving abilities.

Can I mention achievements in my resume summary?

• Absolutely, highlight any achievements that demonstrate your ability to exceed customer expectations. These can include high satisfaction ratings or successfully resolving complex issues.
• Top 10 Customer Service Resume Summary Examples
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Customer Service Resume Summary Examples

Customer Service Resume Summary Example #1

I have 15 years of customer service experience. I am conscientious, hardworking, great in a team or as an outgoing individual and always ready for a challenge.

Customer Service Resume Summary Example #2

A self-motivated, analytical and ambitious team player having extensive experience in process improvement, performance management, sales, and customer service in the Banking and Retail Industry.

Customer Service Resume Summary Example #3

Skilled and dedicated with experience in coordinating, planning, and supporting daily operational and administrative functions. Highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages. Highly competent who can be trusted with even the most confidential projects. Excel in turning disorganized environments into smooth-running operations and overhauling administrative processes to improve accuracy and efficiency.

Customer Service Resume Summary Example #4

Providing outstanding customer service skills, problem solving and well organized. Looking for a fast paced work environment, with many opportunities to improve customer satisfaction.

Customer Service Resume Summary Example #5

Dedicated Customer Service Representative backed with more than 5 years experience in customer relations. Motivated to maintain customer satisfaction and to contribute to the success of the organization. Proven ability to establish rapport with clients and exceed targets on the production floor.

Customer Service Resume Summary Example #6

I have extensive customer service and technical support experience in a call center for 4 years. To pursue a highly rewarding career, seeking a role in a challenging and healthy work environment where I can utilize my skills and knowledge efficiently for organizational growth.

Customer Service Resume Summary Example #7

A Customer Service Assistant with years of experience in a fast-paced corporate environment combining award-winning customer service with the ability to prioritize heavy workload on a daily basis.

Customer Service Resume Summary Example #8

Demonstrate professionalism, punctuality, and loyalty while utilizing my service mindedness to support both colleagues & clients/guests. Possessing the ability to multi-task and prioritize a complex workload under time constraints.

Customer Service Resume Summary Example #9

Excellent interpersonal and communication skills, both verbal and written. An ability to handle highly confidential material on a regular basis. Flexible and able to learn with ease any personalized computer program/all other equipment, and rules/regulations a new work environment may have.

Customer Service Resume Summary Example #10

To work for a progressive firm in a motivating and challenging environment that provides opportunities to grow and utilize my potential, and to achieve the organisationʼs goal while achieving my own. Strong stakeholder management, negotiation skills and problem solving attitude aids in achieving targets and fostering long-term customer relationships.

Customer Service Resume Summary Example #11

Hamza is someone who is able to consistently deliver a high level of performance in any job role; He has the ability to understand a customer's needs & wants and start directly to create satisfactory solutions.

Customer Service Resume Summary Example #12

A polite, enthusiastic and compassionate Customer Service Officer with over four years of experience in providing exemplary customer support in a busy environment.

Customer Service Resume Summary Example #13

A seasoned team player and high-capacity problem solver with a solid track record in customer service, providing solutions to customers and preparation of accurate documentation.

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20+ Examples: Customer Service Resume Summary Writing Guide

In this article, you will learn the writing guide on how to create a well-crafted customer service resume summary and get 20+ proven examples that you can refer to.

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A well-crafted summary or professional summary section is an essential component of an effective resume. When applying for customer service positions, it's important to make sure your resume summary can catch the employer's eye.

What is a customer service resume summary?

A customer service resume summary is a brief section at the top of your resume that highlights your most relevant skills, experiences, and qualifications for a customer service role. It serves as a concise introduction that captures the employer's attention and persuades them to read further.

Why summary is important?

The customer service resume summary is important for several reasons:

• It quickly communicates your value proposition: In just a few lines or sentences, you can showcase your core strengths, expertise, and what you can bring to the role, making it easier for the employer to quickly assess your fit.
• It highlights your relevant experience: The summary allows you to emphasize your most pertinent customer service experiences, such as handling customer inquiries, resolving complaints, or providing excellent service in a specific industry or setting.
• It demonstrates your customer service skills: You can mention key customer service skills like communication, problem-solving, active listening, and empathy, which are crucial in this field.
• It sets the tone for your resume: A well-crafted summary can create a positive first impression and set the stage for the rest of your resume, making it more compelling and engaging for the reader.
• It helps you stand out: In a competitive job market, a compelling summary can help your resume stand out from other applicants by showcasing your unique qualifications and experiences.

When writing your customer service resume summary, it's important to tailor it to the specific job you're applying for and to use relevant keywords that align with the job description. This will not only make your summary more impactful but also increase the chances of your resume being picked up by applicant tracking systems.

How to write a customer service resume summary?

So, if you are creating a customer service resume, how to create a well-crafted customer service resume summary? Here are some tips for you.

Highlight relevant experience

Start by mentioning the number of years you have worked in customer service roles. This immediately establishes your level of experience.

Example: "Customer service professional with 5+ years of experience in resolving customer inquiries and providing exceptional support."

Include key skills

List 2-3 of your most relevant customer service skills that match the job requirements.

Example: "Skilled in active listening, empathetic communication, and problem-solving to achieve high customer satisfaction."

Quantify your achievements

If possible, include numerical data or metrics that showcase your success in previous customer service roles.

Example: "Consistently achieved customer satisfaction ratings of 95% or higher through prompt response times and personalized service."

Mention industry knowledge

If you have experience in a particular industry, highlight it in your summary.

Example: "Knowledgeable in retail customer service procedures, with a deep understanding of product lines and sales strategies."

Showcase transferable skills

If you are changing careers, highlight transferable skills from your previous roles that are applicable to customer service.

Example: "Excellent communicator and negotiator with a proven ability to build rapport and resolve conflicts effectively."

Tailor to the customer service position

Customize your summary to match the specific requirements and keywords mentioned in the job description.

Example: "Energetic and resourceful customer support specialist versed in handling high-volume call queues and providing technical troubleshooting for SaaS products."

Remember, your customer service resume summary should be concise, usually 2-4 lines or a short paragraph, and should immediately capture the employer's attention by highlighting your most relevant qualifications for the role.

Generate customer service resume summary with TalenCat

TalenCat CV Maker  is an AI-powered resume editor that allows you to generate a professional summary when you are creating a customer service resume.

It provides a wide variety of built-in resume modules to maximize the customization of your resume, and in each module, you can use a generative AI function to generate the appropriate content from other info on your resume.

Like the picture above, to generate a professional customer service resume summary, you can just click the "AI Generator" button in the "Summary" section when you build your customer service resume using TalenCat CV Maker.

If you want to write an effective personal summary for your resume, TalenCat CV Maker is definitely the best option for you.

20 examples of customer service resume summary

Here are 20 examples of customer service resume summaries that highlight different skills and experiences, you can refer to these examples to create a new one.

• Dedicated customer service professional with 6+ years of experience in resolving inquiries, handling complaints, and ensuring high levels of customer satisfaction in retail environments.
• Personable and patient customer support specialist skilled in active listening, empathetic communication, and providing prompt resolutions to complex technical issues.
• Multilingual customer service representative (fluent in English, Spanish, and French) with a proven track record of delivering exceptional service and building lasting customer relationships.
• Enthusiastic and detail-oriented customer care associate with expertise in handling high-volume call queues, multitasking efficiently, and adhering to strict quality standards.
• Customer-centric professional with a deep understanding of hospitality industry best practices, dedicated to delivering memorable guest experiences and exceeding service expectations.
• Resourceful and adaptable customer service manager with over 8 years of experience in leading and motivating teams, implementing process improvements, and driving customer loyalty.
• Knowledgeable technical support specialist with expertise in troubleshooting hardware, software, and network issues, committed to providing clear and concise solutions.
• Empathetic and patient customer service representative adept at handling escalated complaints, de-escalating tense situations, and resolving conflicts to achieve customer satisfaction.
• Driven and results-oriented customer service associate with a proven ability to upsell and cross-sell products, consistently exceeding sales targets and revenue goals.
• Proactive and detail-oriented customer service representative with expertise in data entry, order processing, and maintaining accurate customer records.
• Compassionate and solutions-focused customer support professional skilled in navigating complex policies and procedures to find practical resolutions for customers.
• Bilingual (English/Mandarin) customer service agent with a deep understanding of cultural nuances and a talent for building rapport with diverse customer bases.
• Highly organized and efficient customer service coordinator skilled in managing schedules, coordinating resources, and ensuring seamless service delivery.
• Energetic and adaptable customer service representative with a talent for quickly learning new products, services, and processes to provide accurate information.
• Personable and empathetic customer care specialist with a proven ability to build trust, manage customer expectations, and deliver exceptional service experiences.
• Analytical and solutions-focused customer service professional adept at identifying root causes, implementing process improvements, and enhancing customer satisfaction.
• Persuasive and articulate customer service representative skilled in negotiation, conflict resolution, and maintaining composure in high-pressure situations.
• Knowledgeable and tech-savvy customer support associate with expertise in troubleshooting software applications, providing remote assistance, and training customers.
• Collaborative and team-oriented customer service manager with a track record of coaching and mentoring staff, promoting professional development, and fostering a positive team culture.
• Resourceful and adaptable customer service agent with experience in handling inbound and outbound calls, email inquiries, and live chat support across various channels.

In summary, crafting an effective customer service resume summary is crucial for making a strong first impression on potential employers. This brief section at the top of your resume allows you to quickly highlight your most relevant skills, experiences, and qualifications for customer service roles.

By following the tips and guidelines provided in this article, and referring to the 20+ proven examples, you can create a compelling summary that captures the employer's attention, demonstrates your value proposition, and increases your chances of securing an interview.

Remember to tailor your summary to the specific job you're applying for and to use relevant keywords that align with the job description. With a well-crafted customer service resume summary, you'll be one step closer to landing your dream customer service position.

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3 Examples: How to Write a Customer Service Resume Summary

By Status.net Editorial Team on November 15, 2023 — 7 minutes to read

A customer service resume summary is a brief overview of your skills, experience, and strengths in the field. This section helps potential employers quickly grasp your abilities and determine if you’re a good fit for their organization.

Key Components of a Great Customer Service Resume Summary

Start with your title.

Choose a title that accurately represents your professional background in customer service. Some common titles include Customer Service Representative, Call Center Agent, or Front Desk Associate. Your title sets the tone for the rest of your summary, so be concise and clear.

Mention Your Experience

In your first sentence, talk about how many years you have been in the field and the types of industries or companies you have worked for. This will help establish your credibility and show prospective employers that you have experience in their specific industry.

For example, “With over 5 years of customer service experience in the retail and hospitality industries…”

Assert Your Skills

Highlight the most relevant skills for the customer service job you’re pursuing. Focus on a few key hard and soft skills, such as communication, problem-solving, and detail-oriented. Make sure to use specific examples or scenarios where you have demonstrated these skills.

For example, you could write, “Possess strong communication skills, proven through resolving customer complaints and helping callers find the right products and services.”

State Your Achievements

Finally, share some notable accomplishments from your customer service career. Use quantifiable data when possible to show the impact you have made in your previous roles. This could involve mentioning how you improved customer satisfaction ratings or handled a high volume of customer inquiries daily.

For example, “Increased client satisfaction by 20% in a previous call center position and consistently met performance metrics for handling 80+ calls per day.”

How to Write a Customer Service Resume Summary

To create an effective summary, follow these tips:

• First, highlight your most relevant skills and experiences. Keep your focus on customer service-related positions and tasks. You can mention soft skills such as active listening, empathetic problem solving, and clear communication alongside technical skills such as proficiency in customer relationship management software or specific company tools. For example: “ Seasoned customer service professional with 5 years of experience working in fast-paced call centers. Expertise in resolving complex customer issues, utilizing CRM software, and maintaining high customer satisfaction ratings.”
• Next, emphasize your accomplishments and any quantifiable results from your previous roles. Including concrete numbers, percentages, or any measurable improvement gives a clearer picture of your past success and hint at your potential. For example: “Reduced average call handle time by 20% and consistently achieved a 95% satisfaction rating in a high-volume customer support center.”
• Don’t forget to tailor your summary to the specific job you’re applying for. Carefully read the job description and identify the most important requirements. Adapt your resume summary to showcase how your skills and experiences align with these key points. For example, if a job posting mentions the need for strong teamwork skills, you might add: “ Collaborative customer service expert with a talent for building relationships and fostering teamwork.”

Practical Examples of a Customer Service Resume Summary

When crafting a solid resume summary, focus on your achievements and skills that make you the perfect fit for a customer service role:

Friendly and empathetic customer service professional with 5 years of experience in high-volume retail settings. Proven track record in resolving customer complaints and increasing customer satisfaction rates by 20%. Strong multitasking and problem-solving skills, able to maintain a positive attitude under pressure.

Highly organized customer service specialist with a background in administrative support and 3 years of experience in a fast-paced call center. Proficient in CRM software, data entry, and providing timely responses to customer inquiries. Consistently recognized for excellent phone etiquette and dedication to customer satisfaction.

Energetic customer service representative with extensive experience in hospitality and tourism industries. Known for exceptional communication skills, handling difficult situations calmly, and swiftly resolving issues to enhance the guest experience. Bilingual in English and Spanish, effectively bridging the language gap for international customers.

Carefully tailor your customer service resume summary to the job description and highlight your most relevant qualifications. Using strong action words like “managed,” “assisted,” “coordinated,” or “improved” can give your resume an extra boost.

To make your resume stand out even more, consider adding a few numbers to showcase your achievements. For example, mention how you increased customer satisfaction ratings, reduced wait times, or helped the company generate more revenue.

Adjust your resume summary as needed when applying to different positions or industries, emphasizing the skills and achievements that best match the role you’re seeking. The more specific and tailored your resume summary is, the better your chances of catching the eye of a hiring manager.

Template for a Customer Service Resume Summary

1. Start with an adjective that describes you. Use a positive and descriptive term, such as “friendly” or “efficient.”

2. Mention your years of experience in customer service. If you have a substantial work history, specify the number of years. For example, “5 years of experience.”

3. Highlight your expertise or specialization. If you have an area of expertise within customer service, be sure to include it. For instance, “specializing in technical support” or “expert in retail customer care.”

4. Showcase relevant accomplishments or skills. Pick one or two notable achievements from your career that demonstrate your ability to excel in customer service. For instance, “resolved 95% of customer concerns within 24 hours.”

5. End with a targeted goal. Clearly state what you aim to achieve in your next role. For example, “seeking to provide exceptional support and grow with a fast-paced company.”

Putting it all together, your customer service resume summary might look something like this:

Friendly customer service professional with 5 years of experience specializing in technical support. Resolved 95% of customer concerns within 24 hours. Seeking to provide exceptional support and grow with a fast-paced company.

Now, it’s time to customize the template for your situation. Be true to your strengths and accomplishments, and tweak it to meet the specific requirements of the job you’re applying for. A well-written, tailored resume summary can be a powerful tool in landing that perfect customer service position!

Tips for Writing a High-Impact Summary

Use powerful words.

Choose strong action verbs to demonstrate your customer service skills. Instead of saying “worked with customers,” use “assisted,” “helped,” or “collaborated.” To show problem-solving abilities, use words like “resolved” or “troubleshooted.” This choice of words will create an impressive summary that grabs the reader’s attention.

Keep It Concise

Your summary should be brief and to the point. Aim for 3-4 lines that quickly highlight your most relevant skills and experiences. Avoid lengthy explanations, and instead focus on showcasing key customer service skills, such as communication, problem-solving, empathy, and multitasking.

Tailor It to the Job Description

Customize your resume summary by incorporating keywords and phrases from the job posting. Align your qualifications with the specific role you’re applying for to show that you are the perfect fit. For example, if the job description emphasizes the need for a friendly and patient demeanor, use those exact words in your resume summary. This will make your resume stand out to hiring managers and show that you understand the unique requirements of the position.

Frequently Asked Questions

What are the key elements to include in a customer service resume summary.

When writing a customer service resume summary, focus on showcasing your skills, experience, and achievements. Key elements to include are your experience in customer support, communication skills, problem-solving abilities, and knowledge of customer service tools and technologies. You should also mention any quantifiable results, such as improved customer satisfaction ratings or reduced response times.

Can you provide some examples of effective customer service resume headlines?

• “Experienced customer service professional with a track record of achieving customer satisfaction.”
• “Customer service expert with exceptional communication skills and proven success in resolving conflicts.”
• “Dedicated customer support specialist with extensive knowledge of CRM systems and call center environments.”
• “Result-driven customer service representative with a passion for creating memorable customer experiences.”

How do you showcase customer service skills without experience on a resume?

You can highlight your customer service skills without experience by focusing on transferable skills from your past jobs or volunteer work. Mention skills like active listening, empathy, and adaptability, which are essential in customer service roles. Don’t forget to include any relevant coursework, certifications, or training programs you’ve completed. Related: How to Write a Career Change Cover Letter [Examples]

What are some alternative phrases for describing customer service in a resume?

• “Client relations”
• “Customer support”
• “Customer experience”
• “Customer success”
• “Client satisfaction”

What makes for a well-written customer service resume description?

A well-written customer service resume description should clearly highlight your skills, experience, and achievements as they relate to the job you’re applying for. Make sure to use strong action verbs, such as “managed,” “improved,” or “resolved,” to show your impact. Quantify your accomplishments where possible by including numerical data, percentages, or other specific indicators of your success.

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How to Write a Customer Service Resume Summary (Examples Included)

Mike Simpson 0 Comments

By Mike Simpson

Do you know what the key to landing a new customer service job is? It’s making sure that your resume stands out from the pack.

Because, if your application doesn’t catch the hiring manager’s eye, you won’t move forward in the hiring process. It won’t matter if you have the customer service interview questions down pat, because you won’t have a chance to answer them.

Yes, that may sound a bit harsh, but there’s no need to panic. By creating a stellar customer service resume summary, you can highlight why you’re an exceptional candidate. You’ll be putting what makes you shine front and center, increasing the odds that the hiring manager will take notice.

So, whether you are applying to call centers , or trying to land a position with a retail giant like Walmart , Costco , or Home Depot , it’s vital to make your customer service resume summary outstanding. Don’t know where to begin? Don’t sweat it. We’ve got you covered.

What Is a Resume Summary?

Alright, before you talk about how you should write your resume summary , let’s talk about what one is. First, it’s different than a resume objective , which is a statement that you use to outline your career goals while highlighting certain capabilities. Those are best for people who are new to the workforce, transitioning into a new field, or lack applicable experience.

If you’ve worked in customer service roles before, your best bet is to go with a resume summary. This is a statement that sits at the top of your resume, showcasing the expertise you bring to the table. You are putting your most in-demand skills and experience on full display, ensuring the hiring manager doesn’t miss any of it.

But, wait, why do you need a customer service resume summary if all of that information is, well, in your resume? Doesn’t that make it redundant?

Technically, you’re right. You are rehashing some details that are already in your resume. The thing is, hiring managers are normally screening dozens (if not hundreds) of candidates. They aren’t reading your entire resume; they are skimming it, at best.

With a resume summary, you’re making sure that, at a glance, the hiring manager discovers the most critical details. You are making the process easier for them and increasing your odds of landing in the “to interview pile.” That’s why it’s wise to have one.

What Is Unique About a Customer Service Resume Summary?

Alright, now that you’re on board with including a customer service resume summary, let’s dig a little deeper. You have to figure out exactly what you need to highlight, ensuring you can craft an ideal overview of your capabilities.

One thing you need to realize is you only have a couple of sentences, max. Brevity is your ally. It forces you to focus, ensuring you get to the point quickly, and the hiring manager stays engaged.

Want to know how customer service summaries are different from other industries? Sure thing.

One stand out difference between a customer service resume summary and one for other fields is that “customer service” isn’t just a job type; it’s a specific skill. You need to make sure the bulk of your statement focuses on the core capabilities in that niche.

Additionally, you want to draw attention to the total amount of experience you bring to the table. Adding it all up is a must, allowing you to have an impressive number that the hiring manager can’t miss.

Common Mistakes When Writing a Customer Service Resume Summary

There are several resume summary mistakes that could derail your job search. Luckily, they are pretty easy to spot, so you can avoid them as long as you know what they are.

First, let’s start with a biggie. Failing to tailor your resume, including the summary, to the role is a big no-no. You want that snippet to be an attention-grabber, so it needs to speak to that hiring manager directly. If you want to make sure you nail it, try our Tailoring Method and see if that doesn’t make it a breeze.

Second, don’t get long-winded. We mentioned that brevity is important already, but it’s critical to reiterate. A giant block of text at the top of your resume is going to hurt your chances. No one wants to read that. Keep it to no more than three lines on the page (using a reasonable font size), and you should be in decent shape.

Finally, don’t forget to label your summary. A simple header lets the hiring manager know what they are about to read. Plus, it showcases that you included an overview of your professional experience. That way, if all they can do is skim your application, they know that it is a critical section that they actually need to read.

Top 3 Tips for Writing a Customer Service Resume Summary

Writing a stand out customer service resume summary doesn’t have to be a pain in the you-know-where. If you want to tackle it with ease, here are three tips that you can put to work right away.

1. It’s All About Value

Your summary should showcase your capabilities, sure. But it should also create an outstanding value proposition. You want to show the hiring manager what they gain by choosing you, ideally in areas that are incredibly relevant to the customer service job description .

2. Be Specific, B-E Specific

Ideally, your resume summary should be brimming with details. Include individual skills and specific achievements, not general overviews.

3. Embrace Action

Action verbs are powerful. They feel energetic, making your summary more engaging. Try to work in relevant, best-fit action verbs to make sure your statement really packs a punch.

3 Customer Service Resume Summary Examples

Okay, not you know what a customer service resume summary is, and have some helpful tips for crafting your own. What? Not ready yet? Think an example or two will really help you nail it? No problem!

If you don’t know where to begin with your customer service resume summary, here are three examples that may help.

Multi-tasking, people-oriented customer service professional with 9 years of experience behind the counter. Familiar with major POS systems and set previous store record for customers served, checking out 38 customers in a single hour.

2. Call Center

Over 7 years of experience in fast-paced call center environment. Exceptional communication, problem-solving, and conflict resolution/de-escalation skills. Highly familiar with the product niche.

3. Tech Support

Personable, professional, bilingual tech support rep with 5 years of experience who is adept at taking complex concepts and making them accessible to the masses. Customer-focused and calm under pressure. Trained in diagnostics and advanced troubleshooting techniques.

Putting It All Together

In the end, having a stand out customer service resume summary can make a world of difference. It lets you showcase critical capabilities early in your application, increasing the odds that they’ll catch the hiring manager’s eye and, ultimately, land you an interview.

Make sure to use the tips above regularly, customizing your summary at every opportunity. That way, you can speak to the nuances of the position, ensuring you can move your customer service career forward with ease.

Co-Founder and CEO of TheInterviewGuys.com. Mike is a job interview and career expert and the head writer at TheInterviewGuys.com.

His advice and insights have been shared and featured by publications such as Forbes , Entrepreneur , CNBC and more as well as educational institutions such as the University of Michigan , Penn State , Northeastern and others.

Learn more about The Interview Guys on our About Us page .

About The Author

Mike simpson.

Co-Founder and CEO of TheInterviewGuys.com. Mike is a job interview and career expert and the head writer at TheInterviewGuys.com. His advice and insights have been shared and featured by publications such as Forbes , Entrepreneur , CNBC and more as well as educational institutions such as the University of Michigan , Penn State , Northeastern and others. Learn more about The Interview Guys on our About Us page .

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Best Customer Service Resume: How to Make Yours Stand Out [with Examples]

Published: October 19, 2022

One of the great things about customer service is that the skills you develop can be relevant to a lot of different jobs. The best customer service resume showcases those skills along with your unique personality and your diverse experiences.

Successfully marrying all of these elements into a one-page resume can be daunting for anyone. But fear not — there are steps you can take to ensure your resume is as strong as possible without causing you tons of stress.

In this post, let's review the sections you need to include in a successful customer service resume, as well as example resumes that you can use as inspiration for your next application.

Jump ahead:

What is a customer service resume?

How to write the best customer service resume, what to include in your customer service resume, top 10 best customer service resume examples, putting your best foot forward.

A customer service resume provides a comprehensive but concise summary of your job history, professional experience, and special skills in the customer service field. It's also a great place for candidates to showcase any achievements or accomplishments they've had in previous customer service positions.

Some common customer service roles include:

• Customer service representatives
• Customer support specialists
• Customer success managers
• Start from a template.
• Keep it clear and concise.
• Use the right keywords.
• Highlight specific accomplishments.
• Showcase your personality.

As highlighted above and shown in the image below, there are five ways you can write a customer service resume that gets the attention of prospective employers.

Let's review each below.

1. Start from a template.

While it's important to make sure your resume is unique to you, there are a number of templates available to help you get started. For example, HubSpot has a selection of free resume templates that are fully customizable to the job you're applying for.

Featured Resource: Free Resume Templates

Download These Templates for Free

2. Keep it clear and concise.

Keep in mind that you only have a limited amount of time to impress job recruiters. And many are quickly skimming through a sea of resumes for each open position. Keep your resume short and sweet, and make it easy for employers to see that you're the right fit up front.

3. Use the right keywords.

Speaking of skimming, hiring managers are also looking for a few magic words that tell them you're a good candidate to move to the next round. Look at the job description closely, and make sure your resume aligns with the language your prospective employer is using.

4. Highlight specific accomplishments.

It's great to know that you've "positively interacted with customers", but so has just about every other applicant vying for the same position you're applying for. Get specific, and try to quantify your experiences where possible (e.g., resolved x amount of customer inquiries per day).

5. Showcase your personality.

Show recruiters what makes you, you. What qualities will you bring to the team? Infusing your personality is one more way you can separate yourself out from the crowd.

Now that we've reviewed some fundamentals about how to write your resume, let's get into what you should include.

The best sections to include in your customer service resume are an objective or summary along with details about your skills, experience and accomplishments, and education.

Customer Service Resume Objective or Summary (Optional)

Depending on the position, it may make sense to start your resume with an overview of who you are, what you're looking for, and what you'll bring to the position. You can put this in paragraph or bullet-form at the beginning of your resume to make it clear to whoever is reading it.

However, if you're running out of room on the page, it's OK to omit a summary. You can always take what you would've written and weave it into other sections on your resume.

Here are a few examples of customer service principles you can highlight in this section.

Putting the customer first.

Companies know that customer interactions with the product and the business are incredibly important. Making this stance clear will show hiring managers that your priorities are in line with theirs.

Teaching rather than explaining.

Customer autonomy is a huge bonus for a hiring manager. Let them know that you want to be so good at what you do that the customer's understanding of the product might reach a level where they no longer reach out to your team as often.

Desiring challenges from an unpredictable environment.

A day in the life of a customer service representative can be extremely unpredictable. Adding this as an objective will make it clear that you're ready to hit the ground running. Plus, it will reassure the hiring managers that you know what you're applying for.

Growing your technical and product knowledge.

Learning is a huge part of customer service. So, showing eagerness to grow in technical and product knowledge is extremely vital to include on your resume.

Next up, let's talk about skills.

Customer Service Resume Skills

• Learning Potential
• Communication
• Adaptability
• Self-Motivation
• Product and Industry Expertise
• Emotional Intelligence
• Problem-Solving
• Improvisation

Another important section to include is the skills that you've developed as a customer service professional. Here are eight good ones to highlight.

1. Learning Potential

This is the big one. No matter what level of knowledge you have about the product or the business, you're going to be trained and coached. With this in mind, you need to show a willingness to learn, whether it be in a classroom or on the phone with a customer.

2. Communication

Though somewhat self-explanatory, these skills become more nuanced when you think about the different types of customers a company has. Can you take a technical concept and clearly explain it to people of all backgrounds? Plus, in addition to customers, you're going to need to be able to effectively communicate with your team too.

3. Adaptability

This can range from scheduling adaptability to troubleshooting on the fly. What do you do when your "surefire" troubleshooting step doesn't work? Are you cool under the pressure of the follow-up question? No matter what your level of product knowledge is, having adaptability and flexibility is going to be an asset.

4. Self-Motivation

Even though many companies block time for their reps to be on the phone, it's likely that no one will tell you what to do with your day as a whole. Self-motivation is a huge personality trait in this position, because it's one that no training team or manager can teach. At the end of the day, you have to want to be there and want to help solve for your customers.

5. Product and Industry Expertise

While this trait isn't imperative for getting hired, it is a nice detail that can stand out on your resume. Showing that you have a firm understanding of the product and its industry lets hiring managers know that you're not only ahead of other candidates, but that you also have a genuine passion for the business.

6. Emotional Intelligence

While product knowledge may be optional at first, emotional intelligence isn't. Emotional intelligence refers to your ability to interpret the thoughts and feelings of others and respond to them in an appropriate way. This skill is incredibly important for service reps because it creates a personalized and delightful customer experience .

7. Problem-Solving

If you know the saying, "when life gives you lemons, you make lemonade," then your resume should make you look like an enterprise-level lemonade salesperson. Customer service is all about solving problems, and often, the solutions to those problems aren't clear. In many cases, reps need to think on their feet to come up with creative solutions to meet customer needs .

8. Improvisation

As a customer service rep, it's your job to do everything within reason to prevent churn . Sometimes, this requires creative problem-solving and the ability to improvise when things go wrong. Keeping cool and making the right choices in stressful situations is an incredibly valuable skill in customer service.

Once you've laid out your skills, you'll need to back them up.

Next up, let's talk about professional experience and accomplishments.

Customer Service Resume Experience & Accomplishments

In this section, you'll want to cover your recent professional experience in depth, especially with regard to your career progression, projects completed, and milestones reached.

Here are some examples.

Customer Service or Professional Experience

If you're applying for a position in customer service and you've already worked in a customer-facing role, make sure your resume highlights your industry experience. This includes what industry your company was a part of, what metrics you used to measure success, what goals you achieved, and the impact you've had on the company.

If you're applying for a customer service role and you don't have industry experience, do some brainstorming about the transferable skills and experiences that would serve you in a customer-facing role. For example, if your previous experience is in marketing, you've probably developed effective communication skills. And, most importantly, think about why you want to move into customer service so your resume effectively communicates that.

Career Progression and Advancement Details

Were you promoted in your last role? Did you ever manage a team? Did you collaborate with other colleagues on side projects, experiments, or campaigns? Were you tapped to lead an experiment or test case?

Make sure the experience section of your resume details examples of you being recognized or rewarded for going above and beyond. Hiring managers want to hire the best of the best, so make sure you highlight examples of this.

Volunteer or Community Involvement

If you're involved in your community, feel free to include that work on your resume as long as it's relevant to the position. Including experiences like these will help you stand out to employers. Plus, it gives hiring managers an idea of what you like to do outside of work.

Next up, let's talk about education.

Customer Service Resume Education

In this section, you'll want to make sure you showcase your educational background. This includes any classes, research, projects, or accolades that speak to your ability to excel, your commitment and grit, and your industry expertise.

Higher Education Background and Achievements

Make sure your resume details your highest levels of educational attainment. Note where you studied, what you studied, your GPA, and any particularly relevant projects or research you worked on.

It's okay if you didn't major in the industry you're applying to (not all of us have). But education helps round out your overall workplace knowledge and experience.

Additional Professional or Educational Training

If you've taken training courses, certificate programs, or attended classes as part of your on-the-job training, include those diplomas in your resume as well — especially if they might be part of the tech stack the team you're applying to uses.

Now that we've broken down what to include on your customer service resume, let's take a look at a few examples you can use as inspiration for your application.

Check out the list below for the top ten best customer service resume examples for roles across the industry. Each customer service resume sample includes what we like about it.

1. Entry Level Customer Service Representative

What we like: This resume is a great example of someone who has no direct customer service experience, but does have experience interacting with customers of different backgrounds. The fictitious Justine has made a clean-looking resume that clearly states the experience she has had working with customers, and shows familiarity with hitting a metric of some kind in her sales position.

2. Mid-Level Customer Service Representative

What we like: "Lily's" resume is a great example of someone who has a mixed background with both directly and tangentially-relevant experience. She was a bank teller before she broke into the customer service industry, and putting it on her resume shows diversity and opens a conversation about why she began a career in customer service.

3. Experienced Customer Service Representative

What we like: It's easy to tell right away that "Marie Clark" has been killing it in the customer service industry for some time now. She takes some space at the top to highlight what sets her over the edge as an applicant, making it clear she loves what she does and wants to make a career out of it.

4. Personalized Customer Service Resume

What we like: This clean and creative resume helps the candidate stand out right off the bat while still allowing room to fit all of their awesome experience. The addition of a photo adds a face to their qualifications. And in a career where you might communicate with customers solely over email or phone, it's important to show that you're more than just a faceless resource.

5. Classic Customer Service Resume

What we like: This is a prime example of a no-nonsense resume that still looks great. It's classic, clean, and clear, which can be a relief to recruiters and hiring managers who may look at hundreds of resumes a day. This formatting allows your experience to speak for itself, and would be a great option for a candidate who has a lot of prior experience.

6. Formal Customer Service Resume

What we like: This resume is an effective mix of the first two we've shown in this article. The pops of color and headshot show uniqueness while the formatting leaves a lot of space for what you want to include. It's muted and easy to read, so no one element is overwhelming to the point of throwing it off balance.

7. White Space Customer Service Resume

What we like: This resume stands out because it's the first one we've seen in the article that utilizes the full width of the page. If you really need the extra space, this single-column format allows those extra inches on the side so your qualifications take up less vertical space. This can help your resume look less bunchy, and is extremely easy for your potential employers to follow.

8. Customer Support Engineer Resume

What we like: This customer support engineer resume lets the skills and experience speak for themselves. It's simple, straightforward formatting might not be advisable for a creative role, but for a technologist, it's not as mission-critical as standing out and impressing a hiring manager.

9. Customer Service Manager Resume

What we like: This customer service manager resume highlights this candidate's experience and impact, which is critical when applying for a leadership role. Using color, a modern font, and bullet formatting, this resume effectively divides the different sections while highlighting the most important aspects of this candidate's background.

10. Call Center Resume

What we like: This resume outlines all of the skills and qualifications needed to work in a call center. It starts by listing the candidate's key attributes then backs them up using their professional experience. On the right, it outlines other skills that the candidate possesses and categorizes them by either "hard" or "soft." This not only tells an employer what this candidate can do, but it also shows that they're organized and think logically.

The best customer service resume is the one that gets your foot in the door to "wow" them during the job interview. Take the time to build out a resume that truly makes you and your accomplishments shine.

Don't forget to share this post!

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Resume templates to create a killer resume for your job application.

Service Hub provides everything you need to delight and retain customers while supporting the success of your whole front office

How to Write a Customer Service Resume That Will Catch a Recruiter’s Eye (Example Included!)

Customer service jobs can be a real rollercoaster. One minute you’re the hero, miraculously remedying a tricky customer issue, and the next, you’re dealing with an exceptionally difficult person who’s upset about something you have no control over (“I’m very sorry the seasonal holiday packaging is a different shade of blue this year, sir”).

It takes a special set of skills to excel in the customer service world. And as the old saying goes: If you’ve got it, you might as well feature it on your resume! Read on to learn how to create a dazzling customer service resume—and see an example.

What Does a Customer Service Representative Do?

For those who get a genuine thrill out of delighting people, a customer service job can be quite fulfilling. As the title suggests, a customer service representative’s primary objective is to assist customers, clients, or users with their needs, like finding a specific product, completing a purchase, or resolving a concern. What’s especially exciting about this field is the variety: You can interact with customers in person, over the phone, via chat, or even over social media! And virtually every industry needs customer support, so you can pursue a role in almost any field you like—retail, tech, finance, you name it.

While the specifics of each job vary from one company to the next, most customer service representatives will need to have a friendly, empathetic demeanor; experience interacting with clients; solid problem-solving skills; the willingness to learn as much as they can about their employer’s products and services; and a good deal of patience. They may also be required to track their interactions in a customer relationship management (CRM) system, make adjustments to online accounts, or recommend new products and promotions to customers.

How to Write a Standout Customer Service Resume

Regardless of the specific role or industry you’re targeting, hiring managers will be most interested in a few key elements when looking at a resume for a customer service position:

• For those with prior customer service experience, recruiters will want to know specifics, including how many customers or guests you interact with on a daily basis, the number of transactions you complete each day, the type of training you’ve received, or your technical skills. They’ll also be looking for certain keywords (see below!), relevant industry experience, and helpful metrics.
• If you don’t have a previous customer service title, they may look for transferable skills, such as experience dealing with customers (such as what you might get in a retail or food service role) or handling a high volume of transactions (which you might do in an event staffing or banking job).
• If you’re an experienced customer service representative, recruiters might also be interested in additional details like your customer satisfaction rating or how you’ve communicated (in person, over the phone, or via chat).

Here’s how to put together a resume that’ll wow customer service recruiters.

1. Clarify Your Goals

Because the customer service industry is so broad it’s important that you know what type of role you’re looking for next. Do you want to work in a call center? Do you prefer to interact with customers in person? Or are you looking to get into a virtual support role? This will, of course, inform the types of jobs you apply to and in turn, the way you tailor your resume .

Editing your resume to reflect the specific job you’re applying to is essential. And it’s not as hard as it might sound. As a general rule, if a particular job duty appears in the job description and you have experience performing that duty, it belongs on your resume.

2. Use the Right Keywords

When you apply for a job through an online job board or company website, your application will likely be passed through an applicant tracking system first, before a hiring manager gets a chance to review it. ATS programs scan your resume for certain keywords to determine whether or not your experience is a likely match for the role you’ve applied to. If the ATS doesn’t find enough of the right keywords on your resume, it might not ever make it to a recruiter’s inbox.

Tailoring your resume for each job you apply to will help you hit most of the right keywords, but here’s a list of common customer service resume keywords to get you started:

• Account Management
• Communication
• Customer Service
• Resolutions

3. Write Show-Stopping Bullet Points

Writing compelling bullet points will help you catch (and hold) a recruiter’s attention and bring your experience to life.

As you’re drafting your resume, try to go beyond simply stating what you did in each role. “Helped customers with questions” isn’t nearly as interesting as “proactively resolved more than 30 customer concerns every day, resulting in a 92% customer satisfaction rating”—right?

Spice it up a little with compelling verbs, metrics, and outcomes wherever possible. This simple formula is a great place to start:

• Action verb + job duty + outcome

Here’s what it might look like in practice:

• Seamlessly managed up to three live chats at a time, resolving more than 100 customer issues daily, resulting in a 94% customer satisfaction rating

4. Don’t Forget to Include Measurable Metrics

One of the many wonderful things about your customer service experience is that you can quantify quite a few of your job duties. So be sure to assign a metric to every bullet point or achievement, if possible. This is especially important in the customer service space since many companies measure their own performance using customer satisfaction metrics.

So as you’re drafting your resume, ask yourself: How many customers do I interact with every day? What’s my resolution rate? What’s my average response time? How many new accounts have I opened this week?

5. Remember the Basics

As always, there are a few universal resume writing rules to keep in mind, regardless of the industry or role you’re targeting.

• Keep it to a single page. Unless you’re a seasoned executive with decades of experience, you should be able to fit your relevant work history on a single page. Tailoring your resume, writing concise bullet points, and excluding experience that’s more than ten years old should help you keep the length down.
• Use a chronological layout. Chronological is the preferred format for almost all recruiters and it’s the easiest to read. But if you’re making a major career pivot or returning to the workforce after an extended time away, you might try a combination or functional resume .
• Create easy-to scan sections. Recruiters typically spend just a few seconds scanning a resume before they decide whether or not to keep reading. Adding bold or underlined headings for each section —summary, relevant experience, technical skills, education—will make your resume easier to read. You’ll come off as super organized, too!
• Consider a summary. Resume summaries are completely optional, but they can be helpful if you’re trying to make a career pivot, break into a new industry, or tie together varied experience. You’ll find an example in the sample resume below.
• Proofread! Even if you’re sure that your resume is perfect, read it through again—just in case. It can also be incredibly helpful to have another set of eyes look over your resume before you submit an application, so ask a friend, family member, or trusted colleague if they’d be willing to take a look.

An Example of a Customer Service Resume

As you read through the below resume example, pay special attention to the construction of the bullet points (interesting verb + job duty + outcome), the use of quantifiable metrics, and easy-to-follow layout for inspiration.

Keep in mind that resumes are meant to tell a story about your unique work history and qualifications, so naturally, no two will be alike! As you populate your resume with your experience, achievements, and metrics, it’ll develop a personality of its own.

Here’s what a stellar customer service resume might look like:

Download a sample customer service resume

As a bona fide customer service all-star, you deserve a resume that will dazzle a prospective employer the same way you dazzle your customers. Bringing your experience to life with relevant keywords, engaging bullet points, and tangible metrics will help you stand out and land those customer service interviews !

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Customer service resume summary examples.

Approved by hiring managers, here are proven resume summary examples you can use on your Customer Service resume. Learn what real hiring managers want to see on your resume, and when to use which.

• Customer Service
• Customer Service Consultant
• Customer Service Manager
• Customer Service Specialist
• Customer Service Supervisor
• Customer Service Team Lead
• Entry-Level Customer Service Representative
• Senior Customer Service Representative
• Customer Service resume templates
• Similar summary examples

Customer Service Resume Summary Example

Industry-specific experience matters.

When you mention that you have '8 years' experience in telecom industry', it shows your familiarity with the industry-specific challenges and landscape. It's a direct indicator that you know the ropes and won't need much hand-holding if hired.

Showcase your leadership skills

By stating that you 'led a team of 15 to reduce customer complaints by 30%', you're not only showing your capability to lead teams, but also your ability to drive results and make significant improvements. That's an attribute any hiring manager would find desirable.

Highlight your accolades

'Awarded 'Customer Service Champion' three times' is a clear demonstration that you're not just an average Joe in the industry. It shows you've been recognized for your work, which adds credibility and weight to your application.

Demonstrate your ability to adapt

Working in both large corporations and small start-ups shows your adaptability. It implies that you can handle different work cultures and organizational structures, which is a sign of a versatile candidate.

Customer Service Consultant Resume Summary Example

Displaying customer satisfaction goals.

Stating that you improved customer satisfaction rates by 30% in one year is a strong testament to your skills. It shows recruiters that you're results-driven, customer-focused, and capable of making a significant impact on a company's success.

Emphasizing Training Skills

By indicating that you trained 50+ customer service reps, you're offering proof of your leadership abilities and communications skills. This shows potential employers you can not only work well with a team, but also lead and guide them towards improvement.

Innovation in Customer Feedback

Highlighting that you implemented a new customer feedback system that increased response rates by 25% is a great way to demonstrate your proactive approach and innovative thinking. It gives recruiters a glimpse into your ability to identify areas for improvement and take action to enhance them.

A great resume can open doors to new opportunities. But a subpar one can keep you stuck in your job search. Our tool helps you create a resume that showcases your skills and experience in the best possible light. Get started now and see the difference for yourself.

Customer Service Manager Resume Summary Example

Showcase your leadership strengths.

'Building and leading high-performing teams' demonstrates your leadership skills and your ability to inspire and motivate others.

Demonstrate your impact on staff morale

'Reduced staff turnover by 25%' indicates that you’re not only good at managing clients, but also at managing people. Lower staff turnover means happier, more engaged teams – and that’s a big win for any employer.

Illustrate your customer retention skills

'Increased customer retention by 10%' shows that you don't just handle customers, you keep them. In a competitive market, a strong customer base can make or break a company.

Customer Service Specialist Resume Summary Example

Promote your problem-solving skills.

'Proven record of resolving complex customer issues' clearly showcases your problem-solving skills. It shows you can handle challenges and defuse difficult situations, a crucial quality in customer service.

Evidence your customer engagement improvement

'Improved customer feedback score by 15%' shows that you do not only interact with customers, but you also make their experiences better. This shows you're not just doing tasks, but you're making an impact.

Highlight your process improvement skills

'Developed a new process for managing customer complaints' reveals your ability to identify areas for improvement and innovate solutions.

Customer Service Supervisor Resume Summary Example

Showcasing efficiency improvements.

Illustrating your ability to enhance team efficiency, as stated in the summary, is a concrete way to demonstrate your problem-solving skills and leadership abilities. By stating that you increased team efficiency by 35%, you're giving hiring managers a clear picture of what you're capable of.

Highlighting Time Management

Mentioning that you reduced call handling time by 20% is a smart move. It signals that you've got a knack for streamlining operations and improving efficiency, which are key elements in any customer service role.

Demonstrating Crisis Management

By mentioning that you managed a team during a major system outage and resolved the issue within 24 hours, you're showing potential employers that you can handle high-pressure situations and come up with solutions quickly.

Customer Service Team Lead Resume Summary Example

Draw attention to your productivity boost.

'Improving team productivity by 30%' is a tangible evidence of your positive impact on your previous team, showing that you can lead and make a difference.

Highlight your contribution to efficiency

'Implemented a new training program that decreased onboarding time by two weeks' shows your ability to identify areas that need improvement and take action to rectify them.

Showcase your reliability

'Consistently met and exceeded performance targets' signals your reliability and dedication to quality service. It shows potential employers that you're a dependable candidate.

Entry-Level Customer Service Representative Resume Summary Example

Highlight your qualifications.

'Certificate in customer service management' shows that you have gone above and beyond to equip yourself with the necessary skills and knowledge. It shows dedication and commitment to your career.

Emphasize your real-world experience

'Internship experience in a high-volume call center' gives you an edge over other entry-level candidates. It shows you’ve already dipped your toes in the water and have some understanding of what the job involves.

Show your initiative

'Increased customer survey participation by 20%' is an indicator that you're not just a passive player. It shows your willingness to take initiative and make improvements.

Senior Customer Service Representative Resume Summary Example

Show your impact on the team's efficiency.

'Reducing call wait times by 15%' underscore your ability to streamline processes and make the team more efficient. In customer service, efficiency is king.

Show your team management skills

Managing a team of 20 to handle 1,000+ daily customer inquiries shows your capacity to handle high-pressure situations and manage large teams effectively.

Highlight your contribution to sales

'Doubled up-selling rates by implementing a new sales script' shows you don’t just handle customer inquiries, but also contribute to sales. That's a big plus in the eyes of any potential employer.

Draw attention to your cross-industry experience

'Experience spans across healthcare and retail industries' shows that your skills are not confined to just one industry. It indicates that you can adapt to different customer needs and demands across various sectors.

Customer Service Resume Templates

Cloud developer.

Relationship Manager

Service Technician

Administrative Resume Summary Examples

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• > Executive Assistant Summary Examples
• > Office Manager Summary Examples
• > Research Assistant Summary Examples

Administrative Resume Objective Examples

• > Administrative Assistant Objective Examples
• > Executive Assistant Objective Examples
• > Office Manager Objective Examples
• > Research Assistant Objective Examples

Administrative Resume Guides

• > Administrative Assistant Resume Guides
• > Executive Assistant Resume Guides
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• > Research Assistant Resume Guides

Thank you for the checklist! I realized I was making so many mistakes on my resume that I've now fixed. I'm much more confident in my resume now.

Top 18 Customer Service Resume Objective Examples

Updated July 20, 2023 14 min read

A resume objective is a short statement of purpose at the top of your resume that outlines your career goals and aspirations. It should be tailored to the specific customer service position you are applying for and should demonstrate why you are the best fit for the job. When writing a resume objective, focus on what you can bring to the organization and how your skills and experience make you a valuable asset. For example, if applying for a customer service role, you may write: “To utilize my five years of customer service experience to deliver exceptional support and foster long-term relationships with customers.” Additionally, mention any relevant certifications or qualifications such as “Certified Customer Service Professional (CCSP)” or “Proficient in Microsoft Office Suite.” With these tips in mind, you will be able to create an effective resume objective that makes you stand out from other applicants.

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Top 18 Customer Service Resume Objective Samples

• To obtain a customer service position in a challenging and professional environment that will allow me to utilize my skills and experience.
• To secure a customer service role in an organization where I can use my excellent communication and problem-solving skills to contribute to the growth of the company.
• To leverage my strong interpersonal and organizational abilities in a customer service role.
• Seeking a customer service position with an opportunity to develop new skills while utilizing existing ones.
• To obtain a customer service position that will enable me to use my exceptional communication and problem-solving skills.
• To secure a customer service role that allows me to interact with customers, build relationships, and provide superior quality of service.
• Seeking an entry-level customer service role where I can apply my knowledge of customer relations and problem-solving techniques.
• Aiming for a challenging customer service position where I can demonstrate my excellent interpersonal skills and ability to resolve complex issues quickly.
• To acquire a customer service job which offers the opportunity to learn new technologies while utilizing existing ones.
• Desiring an entry-level position in the field of customer service, where I can utilize my communication, organizational, and problem-solving skills.
• Looking for an opportunity as a Customer Service Representative that would enable me to use my knowledge of sales strategies, product information, and client relations management.
• Motivated individual seeking a Customer Service Representative role that allows me to utilize my strong communication and interpersonal skills while providing exceptional support services.
• Eager to join an organization as a Customer Service Representative where I can utilize my excellent communication, organizational, and problem-solving skills for the benefit of the company’s clients.
• Aiming for an entry-level Customer Service Representative role that allows me to make use of my extensive knowledge about sales strategies, product information, client relations management, etc., for the betterment of the company’s clients’ satisfaction levels.
• Looking for an opportunity as a Customer Service Representative wherein I can make use of my strong interpersonal abilities along with prior experience in handling customers’ queries efficiently.
• Searching for an entry level position as a Customer Service Representative wherein I could apply my knowledge about sales strategies, product information, client relations management etc., while providing superior quality services at all times.
• Pursuing an opportunity as a Customer Service Representative wherein I could effectively employ my exceptional communication abilities along with prior experience in resolving complex issues quickly without any hassle or delay.
• Applying for the post of Customer Service Representative with the aim of using exceptional organizational capabilities combined with prior experience in providing prompt solutions related to customers' queries or complaints efficiently

How to Write a Customer Service Resume Objective

A resume objective is an important part of any customer service professional’s resume. It should provide employers with a brief overview of the candidate’s qualifications and goals, highlighting why the applicant is a good fit for the job. Writing an effective customer service resume objective requires careful thought and planning.

When crafting a customer service resume objective, it is important to include relevant keywords that will help your application stand out from other applicants. Include words like “customer service,” “client relations,” “communication skills,” and “problem-solving” to demonstrate your knowledge in the field. You should also include any other skills or qualifications that make you well-suited for the position.

In addition to including pertinent keywords, your customer service resume objective should be concise and to the point. Employers are likely to have dozens of resumes to review and don’t want to spend time reading long-winded objectives. Keep it short and sweet – two or three sentences at most – and use clear language that gets straight to the point.

Your customer service resume objective should also emphasize your career goals and explain how you hope to contribute to the company if hired. For example, focus on how you plan to exceed customers’ expectations by providing them with outstanding service or how you intend to develop innovative solutions for difficult problems. This section should be tailored according to each individual job posting so that employers can quickly identify how your skills match their needs.

Finally, make sure your customer service resume objective includes action verbs such as “manage,” “coordinate,” or “develop" so that employers can easily see what kind of work you are capable of doing in the role. By taking these steps into consideration when writing a customer service resume objective, you can create an impressive statement that will help get your foot in the door!

Related : What does a Customer Service do?

Key Skills to Highlight in Your Customer Service Resume Objective

In the competitive field of customer service, it is crucial to showcase your unique skills and abilities that set you apart from other candidates. Your resume objective is the perfect place to highlight these key skills, as it provides potential employers with a snapshot of your capabilities right at the beginning of your resume. This section will guide you through identifying and articulating the most valuable customer service skills to include in your resume objective, enhancing your chances of capturing the attention of hiring managers.

1. Active Listening

Active listening is a crucial skill for a customer service role because it involves fully concentrating, understanding, responding and then remembering what is being said by the customer. This skill ensures that customers feel heard and understood, which in turn leads to better problem-solving and higher customer satisfaction. Including this skill in a resume objective demonstrates to potential employers that you are capable of providing excellent customer service by effectively addressing customers' needs and concerns.

Empathy is a crucial skill for a customer service role because it allows the employee to understand and share the feelings of the customers. This understanding can help in providing tailored solutions and making the customers feel valued and heard. It also aids in building strong relationships with customers, leading to increased customer satisfaction and loyalty. Including empathy in a resume objective shows potential employers that you are capable of connecting with customers on a personal level, which can greatly enhance their experience with the company.

3. Adaptability

Adaptability is a crucial skill for a customer service role as it involves dealing with diverse customers, each with unique needs and issues. The ability to adapt quickly to various situations, adjust strategies, and find solutions can significantly improve customer satisfaction. Including this skill in a resume objective shows potential employers that the candidate is flexible and capable of handling unexpected challenges effectively.

4. Problem-solving

Problem-solving is a crucial skill for a customer service role because it enables the individual to effectively handle and resolve customer issues or complaints. It involves the ability to assess a situation, identify potential solutions, and implement the most effective one. This can lead to increased customer satisfaction and loyalty, which are key objectives in any customer service role. Including problem-solving skills in a resume objective shows potential employers that the candidate is capable of managing difficult situations and ensuring positive outcomes.

5. Zendesk proficiency

Having proficiency in Zendesk demonstrates the ability to effectively manage customer interactions and inquiries. This skill is essential for a customer service role as it showcases the candidate's ability to utilize this popular customer service software to track, prioritize, and solve customer support tickets. It also implies that the candidate has experience in providing timely and efficient solutions to customers, which directly contributes to customer satisfaction and loyalty. Furthermore, it can save training time and resources for the company if they are already using this platform.

6. Salesforce knowledge

Salesforce knowledge is needed for a resume objective in customer service because it demonstrates the candidate's ability to manage customer relationships and interactions effectively. Salesforce is a widely used customer relationship management (CRM) tool that helps businesses track and analyze their communication with prospects, customers, and partners. A candidate with this skill can efficiently handle customer inquiries, complaints, and other interactions, ensuring high levels of customer satisfaction. Additionally, Salesforce provides various features to automate service processes, streamline workflows, and find key articles, topics, and experts to support the customer service team. Therefore, having this skill can significantly enhance a candidate's productivity and effectiveness in a customer service role.

7. Multitasking

A customer service role often involves managing multiple tasks at once, such as handling customer inquiries, processing transactions, and resolving complaints. Multitasking is a crucial skill for this job as it allows the employee to efficiently handle various duties simultaneously without compromising the quality of service. This leads to increased productivity and customer satisfaction. Including this skill in a resume objective shows potential employers that you can effectively manage your time and responsibilities, which is essential in fast-paced work environments.

8. Time management

Time management is crucial for a customer service role as it involves handling multiple tasks simultaneously such as responding to customer inquiries, resolving complaints, and processing orders. Efficient time management ensures that all tasks are completed in a timely manner, leading to increased customer satisfaction. Including this skill in a resume objective demonstrates the ability to prioritize and manage workload effectively, which is highly valued by employers.

9. Interpersonal skills

Interpersonal skills are needed for a customer service resume objective because they demonstrate the ability to effectively communicate, collaborate, and build relationships with customers. These skills are crucial in resolving customer issues, understanding their needs and ensuring their satisfaction which is the core responsibility in a customer service role. A strong set of interpersonal skills can also indicate a candidate's capacity to work well within a team and contribute to a positive working environment.

10. LiveChat expertise

Having LiveChat expertise is crucial for a customer service role as it demonstrates the ability to efficiently handle customer inquiries in real time. This skill is essential in today's digital age where customers expect immediate responses. It also shows proficiency in using modern communication tools, multitasking and problem-solving abilities. Including this skill in a resume objective can make a candidate more appealing to employers looking for efficient and tech-savvy customer service representatives.

In conclusion, the objective section of your customer service resume is a crucial area where you can showcase your key skills and abilities. It's an opportunity to make a strong impression right at the beginning of your resume. By highlighting relevant skills, you demonstrate to potential employers that you are well-equipped for the role and can handle the responsibilities it entails. Remember, this section should be concise, compelling, and tailored specifically to the job you're applying for. The right blend of skills in your objective can significantly enhance your chances of landing a customer service position.

Related : Customer Service Administrator Skills: Definition and Examples

Common Mistakes When Writing a Customer Service Resume Objective

A customer service resume objective is an important part of a resume as it provides employers with a concise and clear summary of the qualifications and experiences that make you an excellent candidate for a customer service position. However, many job seekers make mistakes when crafting their objectives, which can lead to their resumes being overlooked by potential employers. In this essay, we will discuss some of the common mistakes made when writing a customer service resume objective so that you can avoid them in your own resume.

The first mistake many job seekers make when writing their customer service resume objective is using generic language. Generic phrases such as “seeking a challenging role” or “looking for an opportunity to grow professionally” are too broad and do not provide any insight into why you would be a good fit for the job. Instead, focus on specific skills or experiences that make you qualified for the position, such as your experience working with customers in challenging situations or your ability to resolve conflicts quickly and efficiently. This will help employers understand why they should consider you as a candidate.

Another common mistake made when writing a customer service resume objective is failing to align it with the job description. Make sure that your objective reflects the type of role that you are applying for, including any specific skills or qualifications listed in the job description. For example, if the employer is looking for someone with strong communication skills, then include this in your resume objective so they know right away that you have what they need. Additionally, avoid mentioning irrelevant information such as hobbies or interests; instead focus on how your qualifications can benefit the company and ensure its success.

Finally, many job seekers mistakenly include too much information in their customer service resume objective statement. Keep it concise by focusing on only two to three key points about yourself that demonstrate why you are well suited for the position at hand. Anything longer than this may be difficult for employers to read through quickly and could result in them overlooking your application altogether.

By avoiding these common mistakes when writing a customer service resume objective statement, you can ensure that employers understand why you would be an excellent fit for their organization and increase your chances of getting hired!

Related : Customer Service Resume Examples

A right resume objective for a customer service position should focus on emphasizing the applicant's ability to provide excellent customer service, while a wrong resume objective should focus on what the applicant hopes to gain from the position.

Editorial staff

Brenna Goyette

Brenna is a certified professional resume writer, career expert, and the content manager of the ResumeCat team. She has a background in corporate recruiting and human resources and has been writing resumes for over 10 years. Brenna has experience in recruiting for tech, finance, and marketing roles and has a passion for helping people find their dream jobs. She creates expert resources to help job seekers write the best resumes and cover letters, land the job, and succeed in the workplace.

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• • Led a team of 30 customer service agents, improving team efficiency by 25% through targeted coaching and process optimization.
• • Implemented a customer feedback loop that led to a 15% increase in customer satisfaction scores over a 6-month period.
• • Collaborated with cross-functional teams to streamline gate operations, resulting in a 10% increase in on-time departures.
• • Spearheaded the adoption of a new ticketing system, reducing check-in times by 5 minutes per passenger.
• • Orchestrated employee participation in safety training programs, achieving a 20% reduction in workplace incidents.
• • Championed an initiative to enhance the lost luggage claim process, recovering 500+ items for customers within the first quarter of implementation.
• • Trained and mentored a team of 20 agents, increasing team performance metrics by 30%.
• • Facilitated a seamless introduction of new self-service kiosks, cutting average wait times by 7 minutes.
• • Managed crisis situations, ensuring 90% customer retention rate following resolution of travel disruptions.
• • Negotiated with service providers to enhance lounge amenities, improving customer ratings by 20%.
• • Implemented a recognition program that boosted employee morale and reduced staff turnover by 15%.
• • Resolved 200+ customer inquiries per week, maintaining a resolution success rate of 95%.
• • Contributed to a 10% improvement in loyalty program enrollment by driving awareness through excellent service.
• • Pitched and executed a project to improve signage at check-in areas, enhancing navigation for travelers.
• • Assisted with the training of new hires, helping to shorten the average training period by 2 days.

25 Customer Service Resume Examples & Guide for 2024

Craft the Perfect Customer Service Resume with Our Expert Tips and 25 Ready-to-Use Templates.

All resume examples in this guide

Entry-Level Customer Service

Client Engagement Manager

Client Service Manager

Customer Account Manager

Customer Care Manager

Customer Experience Manager

Customer Relations Manager

Customer Sales Representative

Customer Service Manager

Customer Service Retail

Field Service Manager

Service Advisor

Customer Service Associate

Customer Service Specialist

Retail Customer Service Clerk

Bilingual Customer Support

Customer Service Success Specialist

Customer Service Coordinator

Customer Service Technician

Call Center Customer Service

Customer Service Supervisor

Remote Customer Service

Customer Service Agent

Customer Service Consultant

Resume Guide

Customer service resume sample, how to format a customer service resume, how to write your customer service resume experience, how do i write a customer service resume with no experience, how to list your hard and soft skills on your resume, how to list your certifications and education on your resume, how to write your customer service resume summary, additional sections for a customer service resume, in conclusion.

Crafting a customer service resume is like delivering excellent support—it requires precision, clear communication, and an understanding of what is a resume . Your resume serves as the first impression a potential employer has of you, making it crucial to convey your skills and experience effectively.

In an industry where 78% of customers abandon purchases due to poor service , knowing how to write a resume  that reflects your dedication to quality is essential. This guide will help you learn the best strategies for presenting your ability to resolve issues, stay composed under pressure, and create positive experiences—ensuring your application makes the impact you intend.

Key takeaways

• Use a reverse chronological format to highlight your most recent and relevant experience.
• Ensure ATS compatibility by matching resume language to the job description and maintaining a clear format.
• List work experience with job titles, locations, and dates, emphasizing customer service skills.
• Quantify achievements, like improved satisfaction ratings or reduced response times, to show impact.
• Include a skills section with both technical skills and soft skills essential for customer service.
• Detail education with relevant coursework and honors to demonstrate formal training in customer service.
• Craft a resume summary that underlines your customer service experience, skills, and achievements.

First things first. Let’s have a look at what a classically good resume looks like in regards to a customer service candidate.

Below is a great example of a resume written by a customer service applicant. Feel free to copy and adapt it to your needs.

Richard Blake

Customer Service Representative

[email protected] | LinkedIn Profile | Yakima, WA

Dedicated Customer Service Representative with over a year of experience in sales and customer service, specializing in providing solutions for critical electrical infrastructure and power systems. Strong communicator with a proven ability to manage orders, quotes, and resolve customer issues effectively. Seeking to leverage technical knowledge and customer service skills to enhance customer satisfaction and drive success in a team-oriented environment.

Ritz Company, Yakima, WA

June 2023 – Present

• Delivered exceptional customer care to both internal and external clients, consistently meeting service-level agreements.
• Managed regional customer support, including accurate order entry, quotes, and RMAs, ensuring timely and precise processing.
• Communicated with customers and representatives to provide updates on deliverables and resolve issues with minimal supervision.
• Collaborated with the team to track customer feedback and implement solutions to drive customer satisfaction.

Sales Associate

Johnson’s Retail, Yakima, WA

June 2022 – May 2023

• Provided excellent customer service, assisting customers with product selection and inquiries.
• Managed cash register operations, such as handling transactions and maintaining accurate records.
• Assisted in inventory management and restocking to ensure product availability and organization.

Associate of Business

Yakima Valley College, Yakima, WA

Graduated: May 2022

• Relevant courses:  Business Communication, Customer Service Management, Technical Writing, Principles of Marketing
• Honors:  Dean's List, Spring 2021
• Certifications
• Certified Customer Service Professional (CCSP)
• Customer Service Manager Certification (CSMC)
• Customer Relationship Management (CRM) Systems
• Order Processing and Documentation
• Technical Product Knowledge Acquisition
• English (Fluent)
• Spanish (Conversational)

Having seen a proper resume, let’s get into the details of what goes into creating one yourself.

Think of your resume as the first impression you make on potential employers, much like a well-designed storefront invites customers in. Just as every detail in a store’s layout is carefully considered to enhance customer experience, understanding what makes a good resume  is crucial.

Your resume format  should be clear, organized, and tailored to impress recruiters, reflecting your professionalism and attention to detail. Here’s how to format a polished resume layout  for a customer service representative.

The most effective resume format  for a customer service role is the reverse chronological order . This format highlights your most recent and relevant experience first, showcasing your current skills and expertise, which is vital in a dynamic, customer-centric industry.

The order of the resume sections  should flow as follows (we’ll go over each of these in detail later):

• Resume summary
• Work experience
• Additional sections (e.g. languages, hobbies and interests, etc.)

This structure is favored by recruiters because it presents your qualifications in the most organized and appealing way.

Resume design tips

• Keep resume margins  between 0.5 to 1 inch to maintain a professional and readable layout.
• Use business colors on your resume , primarily black and white, with minimal accent colors for resume headings  to create a polished and clean appearance.
• Choose clean, professional fonts  like Arial, Lato, or Rubik, sized 10 to 12 points for readability.
• Consider a double-column resume layout  to clearly organize your customer service skills, technologies, and achievements.
• Aim for a one-page resume , though two pages are acceptable  if you have extensive experience directly relevant to customer service.

Resume header

• In your resume header , include your contact information , such as your city and state, but omit your full address , as it's less crucial for customer service roles, especially if remote.
• Provide a professional email address  and relevant links, such as your LinkedIn profile .
• Generally, avoid adding a photo  unless specifically requested or customary in your job market.
• Craft a clear resume headline  that summarizes your customer service expertise and emphasizes your adaptability and success in various service environments.

File format:

• Save your resume as a PDF  to maintain consistent formatting.
• Use “FirstName LastName CustomerService_Resume.pdf” as a naming convention  for clarity.

ATS (Applicant Tracking Systems)  often cause unnecessary concern. Despite common misconceptions , our tests revealed that elements like fonts, colors, columns, and resume length  generally don’t hinder parsing. Instead, prioritize aligning your resume’s language with the job description and paying attention to formatting details like dates and bullet points, as these can impact your application.

Remember, not all companies rely on ATS, so avoid overloading your resume with keywords—clarity and readability should remain your focus.

Unsure if your current resume meets ATS standards? Try Enhancv’s free ATS checker  to see how it measures up!

Is your resume good enough?

Drop your resume here or choose a file . PDF & DOCX only. Max 2MB file size.

With your resume format set, the next step is to focus on your work experience, a crucial element in writing a standout resume  that focuses on your strengths in customer service.

Listing work experience  on a customer service resume is essential as it demonstrates your ability to handle real-world customer interactions, establishes your credibility, and highlights your capacity to resolve issues effectively. It shows potential employers your expertise in managing customer needs and your proficiency in working within a team-oriented environment.

How to write work experience entries

• Job title, company (optional, company description), location, and dates:  This information sets the context of your experience, providing a clear timeline and background.
• Concise bullet points :  Clearly describe your key responsibilities and achievements in each role, focusing on your ability to assist customers, manage inquiries, and resolve complaints.
• Relevant skills and tools:  Mention specific customer service software, CRM systems, and methodologies you’ve used, such as Zendesk, Salesforce, or problem-solving techniques.
• Impact underlined:  Quantify your results when possible, such as the number of customer issues resolved, customer satisfaction ratings improved, or efficiency enhancements you implemented.
• Action verbs and strong adjectives : Use powerful action verbs  and descriptive resume adjectives  to convey your contributions and emphasize your proactive approach.

Customizing your resume  is essential because it makes your skills and experiences more relevant to the job, proving that you’re a strong match for the position. It also meets the employer's expectations by showcasing your awareness of the role and the company’s challenges—especially vital in customer service, where knowing client needs and giving effective solutions is crucial.

How to tailor your work experience effectively

• Carefully read the job posting:  Identify the specific skills and qualifications required, and incorporate these keywords and phrases  into your work experience descriptions.
• Illustrate relevant experience:  Focus on aspects of your past roles that closely align with the new position’s requirements, such as customer engagement, conflict resolution, or teamwork.
• Highlight relevant roles:  If you’ve held a variety of positions, prioritize those that align most closely with the job you’re applying for, displaying the responsibilities that demonstrate your suitability for the role. This may involve placing greater emphasis on certain aspects of your past positions.

Let’s have a look at an actual job ad for a Customer Sales Representative and use it as the basis for tailoring your resume sections .

As a Customer Service Representative in Sales and Customer Service, you’ll provide solutions and services that help our customers protect and control critical electrical infrastructure and power systems worldwide.

As a Customer Service Representative, a typical day might include the following:

• Providing world-class customer care to both internal and external customers.
• Engaging in regional customer support activities including accurate entry of orders, quotes, and RMA's, and creation and maintenance of special specifications.
• Communicating to customers and reps on deliverables and resolving additional customer service issues with some work direction from supervisor and peers.
• Completing and passing required customer service certifications.
• Using judgment skills, prior experience, and company policies and procedures to resolve standard and in-region problems .
• Assisting with customer feedback tracking and driving to customer satisfaction.

This job might be for you if you have:

• A minimum of one year of customer service experience.
• An Associate's degree or related business experience.
• Strong computer skills.
• The ability to learn concepts and technical details of products.
• Strong writing, proofreading, documentation, and communication skills.
• The ability to learn new skills and assume new responsibilities.
• The ability to work cooperatively in a team environment.

Below is a tailored work history section. The highlighted texts in the job ad have been targeted in the entries.

• • Provided exceptional customer support, enhancing customer satisfaction ratings by 15% through effective communication and problem resolution.
• • Managed regional order entries, quotes, and RMAs, reducing processing errors by 20% using Salesforce and Zendesk CRM systems.
• • Resolved customer issues promptly, improving average response times by 30% and contributing to higher service standards.
• • Assisted in tracking and analyzing customer feedback, driving a 10% increase in repeat business and loyalty.
• • Delivered high-quality customer service, achieving a 90% satisfaction score by accurately addressing customer inquiries and concerns.
• • Processed orders and returns with precision, reducing order cycle times by 15% and minimizing errors.
• • Utilized problem-solving skills and CRM software to handle standard and complex customer service issues, achieving a 25% improvement in first-contact resolution rates.
• • Collaborated with team members to streamline customer feedback processes, resulting in a 20% enhancement in service efficiency.

Targeting explanation :

• Highlighted customer service and support skills, directly aligning with the job's requirement for world-class customer care.
• Emphasized experience with CRM systems like Salesforce and Zendesk, matching the job's need for handling orders, quotes, and RMAs.
• Demonstrated quantifiable achievements in improving customer satisfaction and operational efficiency, aligning with the job's focus on enhancing customer satisfaction and service quality.

Now that you’ve seen the best way to customize your customer service experience, let’s explore the element of quantifying your achievements.

How to quantify your experience on a resume

Including numbers and results  on a customer service resume is crucial because they clearly show the impact of your work, such as improving customer satisfaction or reducing response times. To quantify these effectively, use specific metrics like the percentage increase in customer satisfaction, the number of customer issues resolved, or the reduction in average call handling time. To better help you, here are some examples of using metrics in the context of customer service:

• Quantify the percentage increase in customer satisfaction scores  after implementing the feedback you provided.
• Specify the average response time reduction in handling customer inquiries  after you optimized a specific process.
• Detail the number of customer issues resolved per day or week  and the impact this had on customer retention.
• Indicate the percentage of calls or emails successfully converted into repeat customers  through your service efforts.
• Mention the percentage improvement in first-contact resolution rates  after you developed or refined customer service strategies.

Now with that understood, let’s go through what you can do to create a successful resume even if you lack professional experience.

If you're applying for an entry-level  customer service job, don't be discouraged—many people start their careers in customer service, and you can still secure a position even without prior experience. Crafting a successful resume without work experience  is achievable by emphasizing other parts of your application to prove your potential and skills.

Here is a list of things you can do:

Use a functional resume format :   Focus on skills rather than work history to highlight your abilities in customer service-related tasks.

Consider a hybrid resume format : Combine elements of functional and chronological resumes to balance skills and limited work experience. It’s also a great format if you’re transitioning fields.

• Display transferable skills : Skills gained from other experiences, such as communication, problem-solving, empathy, and teamwork, are crucial for customer service.
• Show relevant coursework or certifications : List any courses or certifications, such as LinkedIn Learning customer service courses, that demonstrate your knowledge and commitment to the field.
• Add a volunteer or internship experience section : This means any unpaid work or internships where you developed customer service skills, detailing specific tasks and accomplishments.
• Incorporate an achievements or awards section : Mention any academic achievements, awards, or recognition that underlines qualities valuable in customer service, like leadership or excellence in communication.
• Leverage personal projects : Describe any personal projects  or initiatives where you showed customer service skills, such as managing a community event or volunteering for a local organization.
• Add a cover letter : Accompany your resume with a cover letter  that explains your passion for customer service and how your background makes you a strong candidate despite lacking formal experience.

Include a strong objective statement

Start with a concise resume objective statement  that reflects your enthusiasm for customer service and outlines your key strengths and attributes relevant to the role.

• Shine a light on relevant skills and qualities : Focus on key customer service skills such as communication, problem-solving, and empathy, and mention how you plan to use these abilities to contribute to the company’s success.
• Tailor the objective to the specific job : Customize your statement to reflect the company's values and the role's requirements, demonstrating that you understand their needs and are committed to delivering exceptional customer service.

Below is an ideal example of such a statement.

With your work experience outlined, it’s time to examine how to properly illustrate your hard and soft skills on your next resume.

Providing a skills section  on your customer service resume quickly displays your core competencies , allowing employers to easily evaluate how well you match the role. This section ensures that your customer service skills, both technical and interpersonal, are prominently featured.

Let’s take a look at the two types separately.

Hard skills

Hard skills on your resume  demonstrate your technical abilities in customer service. List these in a Skills or  Technical Skills  s ection , aligning them with the job description to ensure they’re relevant and easily noticed by hiring managers and applicant tracking systems.

Here’s a comprehensive list of the most sought-after hard skills for customer service professionals.

Best hard skills for your customer service resume

• CRM software (e.g., Salesforce)
• Microsoft Dynamics 365
• HubSpot Service Hub
• RingCentral
• VoIP systems
• Genesys Cloud
• JIRA Service Desk
• Chatbots/AI
• Google Workspace
• Microsoft Office Suite

Soft skills

These are crucial for customer service roles as they showcase your ability to interact effectively with customers. Soft skills  should be woven throughout your resume—in the summary, objective, work experience, and education sections—to highlight how you’ve applied them in real situations, rather than listing them separately.

Here are the essential people skills to feature in your next customer service application.

Best soft skills for your customer service resume

• Active listening
• Communication
• Problem-solving
• Adaptability
• Conflict resolution
• Time management
• Attention to detail
• Multitasking
• Team collaboration
• Critical thinking
• Emotional intelligence
• Decision-making
• Cultural awareness
• Negotiation skills

The next step is to showcase your educational background to further demonstrate your qualifications and knowledge.

Detailing your education on your resume , along with any relevant certifications, reinforces your qualifications and expertise as a customer service professional. This enhances your credibility and shows your dedication to ongoing professional growth.

Education section

Elements of an education entry:

• Specify your major and minor  to show formal training in skills relating to customer service.
• List the name of where you studied . This adds credibility to your resume and can help establish connections if the employer has ties to the institution.
• Include the year you completed your studies  to provide a clear timeline of your educational background. Consider adding the month if you’re a recent graduate.
• Mention relevant coursework  that directly aligns with customer service, like conflict resolution, psychology, or communications, to highlight specific skills that apply to the role.
• Detail any academic honors , such as Dean’s List  or Cum Laude —this will illustrate your diligence, commitment, and excellence in your studies.
• Display any customer service certifications or additional training programs , to emphasize your expertise and dedication to the field.
• Provide your GPA  if it’s above 3.5.

Next, let’s look at an example of a candidate successfully listing their associate’s degree  on an education entry. They’ve specifically tailored to the customer service job shown earlier.

• • Relevant coursework: Business Communication, Conflict Resolution, Customer Relationship Management, and Intro to Business Analytics
• • Honors: Dean’s List (2022, 2023)
• • Certifications: Completed Customer Service Fundamentals Certification and CRM Software Training

This entry effectively targets the job ad by emphasizing relevant coursework such as Business Communication and Customer Relationship Management, directly aligning with the skills needed for a Customer Service Representative. It also brings attention to certifications and honors, showcasing the candidate's commitment to professional development and excellence in customer service.

Certification section

Sometimes, it's better to list certifications on your resume  in a separate section to ensure they stand out and highlight your commitment to professional development (especially if you have several to display).

Elements of a certification entry:

• Certification name
• Issuing organization
• Date of completion or expiration (if applicable)
• Brief description of skills or knowledge gained (optional)

Here are the most popular certificate programs now available.

Best certifications for your customer service resume

• Certified Call Center Manager (CCCM)
• Customer Experience Management Certification (CEMC)
• Certified Contact Center Supervisor (CCCS)

With your education section complete, focus next on creating a strong resume summary that captures your essential skills and customer service expertise.

The resume summary  is a critical component of a customer service resume, serving as a concise introduction that highlights your key skills, relevant experience, and significant achievements in customer care. It’s designed to capture the attention of hiring managers by quickly showcasing the most impactful aspects of your background and demonstrating your suitability for the role.

Elements to include:

• Mention how many years you’ve worked in customer service to establish your experience and reliability.
• Underline essential skills relevant to customer service, such as communication, problem-solving, and familiarity with CRM systems.
• Quantify your achievements when possible, like improving customer satisfaction ratings or reducing response times, to provide concrete evidence of your impact.
• Briefly touch on your approach to customer service, such as a commitment to empathy and proactive problem-solving, to give a sense of your style and dedication.
• Tailor your summary to reflect the language and specific needs of the job posting, emphasizing how your background aligns with the company’s customer service goals.
• Avoid using the personal pronoun "I"  to maintain a professional tone.

By crafting a focused and engaging resume summary, you position yourself as a unique candidate from the very beginning.

This summary is effective because it displays relevant experience and skills that directly align with the job requirements, involving a specific metric (95% customer satisfaction rating) to demonstrate proven success. It also underlines key attributes like problem-solving, communication skills, and familiarity with industry-specific procedures.

Let’s move on and consider some additional sections to further support your qualifications and make your application shine.

Optional sections on a customer service resume can provide a more comprehensive view of your qualifications and help differentiate you from other candidates by illustrating unique skills, achievements, and experiences.

• Volunteer experience : Showcase volunteer roles that require customer service skills to show your dedication to helping others and your ability to engage with diverse groups.
• Awards and honors : List any awards or recognition you've received for outstanding customer service or related achievements to prove your excellence in the field.
• Languages skills : Mention any languages you speak fluently to highlight your ability to communicate with a broader range of customers.
• Professional affiliations : Include memberships in customer service or industry-related organizations to describe your engagement with the field and commitment to staying informed about industry trends.
• Hobbies and interests : Add hobbies and interests that demonstrate interpersonal skills or empathy to show your ability to connect with others and enhance your customer service capabilities.

Customer service is not about doing what is required, it’s about doing what is right.

Bob Farrell, American entrepreneur and motivational speaker

By carefully structuring your resume and emphasizing relevant skills, experience, and achievements, you can effectively shine a light on your suitability for a customer service role. Remember to tailor each section to the job description to maximize your chances of getting noticed by potential employers.

Looking to build your own Customer Service resume?

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Frequently asked questions about customer service resumes

How long should i make my customer service resume, what is the best format for a customer service resume, which customer service skills are most important to add to your resume, how can i make my customer service resume stand out, should i include a cover letter with my customer service resume, how do i showcase my career progression on a customer service resume, how to follow up on a job application, what to do if you don't have any references for a job application, how to answer: "what's your biggest weakness" in an interview, expert guide on how to get a job at a nonprofit, how long should a cv be, 10 cv mistakes you need to avoid.

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30 Customer Service Resume Examples for 2024

Customer Service Resume

• Customer Service Resumes by Experience
• Customer Service Resumes by Role
• Writing Your Customer Service Resume

As the face of the organization, the customer service team is instrumental in building and maintaining a business’s reputation.

To be a successful customer service professional, you must have a wide-ranging skillset—patience, empathy, critical thinking, and detailed knowledge of your company’s products or services.

With such a tall order, you shouldn’t also have to be an expert at  building a resume . Our easy  resume tips  are available at your fingertips!

We’ve analyzed countless resumes and  chosen the 30 best customer service resume samples to help you land your next job in 2024 .

Furthermore, we’ll share our recommendations and advice so you can put your best foot forward on your resume; before you know it, you’ll also be ready to tackle your  customer service cover letter !

or download as PDF

Why this resume works

• The best way to do this is by making your points concise and highly relevant to the job to which you’re applying. If you include a  resume summary , tailor it to the business to which you apply. As a rule of thumb, the more you customize and  fine-tune your resume  for each job application, the more likely you are to get an interview. 

Entry-Level Customer Service Resume

• Choose two tastefully contrasting fonts: one for your section headers, and one for your body text. 
• Leverage white space throughout your resume to give it a clean, easy-on-the-eye, professional feel.
• We suggest bold (but not garish) colors in the header and titles to draw attention.
• Say goodbye to excess white space by adding some relevant projects you’ve worked on.
• Just make sure they relate to the  customer service job description  and emphasize your most relevant skills.

Customer Service Associate Resume

• Something very impressive on a  customer service associate resume  is when you’ve gone the extra mile to be certified. Definitely include any licenses or certifications you have in a dedicated “Certifications” section.
• Our  user-friendly resume templates  and  Google Docs resume templates  allow you to quickly add a section just for certificates and licenses.
• For example, “Handled an average of 40+ customer complaints per day with a 93% customer satisfaction rate.”

Customer Service Manager Resume

• Don’t worry though! You can easily tailor it by mentioning the specific job title you’re seeking, the company’s name, and any position-specific skills you’ve learned. If these kinds of details paralyze you, take a breath; now, make a resume with one of our  free resume templates  or  Google Docs interactive resumes  that already have sections laid out for your objective.
• Though including a  resume objective  is optional, we recommend one if you’ve had a career change, are entry-level, or simply need to effectively fill a little space on your resume.
• If you choose to add it, make sure it’s unique and personalized for every application you submit. That’s right. Every single one.

Customer Service Lead Resume

• Also, a technical support specialist position might have refined your problem-solving skills and technical knowledge, essential for resolving issues beyond the first line of support. A moment or two when your leadership stance shone brightly is a welcome addition to your customer service lead resume.

Senior Customer Success Manager Resume

• Here’s the inside scoop: dig into the job ad to get a grasp of what hiring managers are after, whether killer communications skills , a track record of success in customer handling, or knowing your way around the latest industry software (think Salesforce, Slack, and Zendesk). Then, spotlight these proficiencies in your showpiece. See? A piece of cake!

Customer Care Resume

• Think along the lines of “Spearheaded the integration of Freshdesk to streamline client communications, reducing response time by 37%” and “Negotiated service agreements with high-value clients, bringing in $576,987 in new business”. These should be your highlights—front and center of your resume’s work experience section. After all, wouldn’t you notice a candidate with figures to prove they’re a mover and shaker?

Airline Customer Service Resume

• In the same line, use larger fonts to draw the hiring manager’s attention to different essential parts of your resume. For example, role titles should be in a larger font and title case format, while terms accentuating your skills, hobbies, contact information, and education should be in uppercase.

Healthcare Customer Service Representative Resume

• Take David’s points for example. See how they use multiple skills in their points to show prospective employers that they’re well aware of what’s trending in the healthcare service industry.

Customer Experience Resume

• Remember, that this field usually only requires a high school diploma so no matter what qualification you have, add it in. Leaving the education sector of your customer experience resume blank will only worsen your chances of getting hired.

Customer Service Call Center Resume

• It’s fine even if you mention them in other unrelated job roles. Just ensure that you clearly state how your assistance helped customers in a particular scenario.
• If you run out of room in your resume, remember that a cover letter generator can help you expound quickly on the details you care about sharing.

Customer Service Bank Resume

• Even if it’s only a short stint, mention how you went beyond resolving technical issues at a desk by adding your ability to make personalized follow-ups, maintain high-data accuracy rates, and implement any customer feedback provided.

Insurance Customer Service Resume

• Remember that expertise in communication efficiency, accurate responses align well with the requirements of the role since you will be handling customers.

Client Service Manager Resume

• And if you may, add your metrics on improving customer satisfaction to further prove your potential.

Customer Service Specialist Resume

• Luckily, customer service is typically a metric-heavy role. From sales to customer reviews to retention, there’s a lot of numbers you can draw upon, such as customer satisfaction scores, how many customers you helped, and sales targets you exceeded.
• Metrics draw the eye of the resume reader and increase the length of time they’ll review your  customer service specialist resume , which increases your likelihood of getting an interview. Since a hiring manager will, on average, spend six seconds reviewing your resume, hooking their attention quickly is key.

Retail Customer Service Clerk Resume

• The structure of your  retail customer service resume  can either help or hurt the flow of the employer’s reading experience and affect whether or not you get that interview.
• We suggest you experiment with an array of  resume templates  and go for the one that zooms in on your greatest selling points.
• Sprinkle in impressive numerical metrics such as team headcounts, sales targets met, and payment processing accuracy percentages whenever possible.

Customer Success Manager Resume

• Challenge yourself to prove your impact with metrics.
• For example, how much time did you save in labor hours? How much did you increase profits for the company? Provide any details that show how quickly you could boost numbers at the next business that’s smart enough to hire you. 
• Striking a good balance between hard and soft skills is tricky, but doable—the  skills section on your resume  can emphasize the soft skills that made those impressive numbers happen in the first place.

Bilingual Customer Support Resume

• For example, you can mention the number of reward program members you signed on, the number of customers you helped per shift, the number of performance-based awards you earned, and the percentage of bilingual clients who specifically returned to you for assistance.
• Pass the automated tracking system filter by peppering your skills section with relevant keywords you’ve taken the time to mine from the  job description .
• Just be sure the keywords you glean from the job description truly match the skills you possess! Better to be a master of a few talents than have a surface knowledge of many.

Customer Service Consultant Resume

• Having trouble breaking up with the roles you had in high school? You can save old positions in a separate document, just in case. Just reassure yourself that you can discuss this expertise during an interview.
• Rather than cramming your work experience down to microscopic font size, try honing in on your most relevant work history. 
• Since you probably have plenty of experience, you may want to consider including a  resume summary , which can give a valuable overview of your skills and how they’ve driven results over the course of your lengthy (10+ years for a summary) career. 

Customer Service Agent Resume

• As long as you’re not distracting from the content of your resume, go ahead and get a little creative. 
• Do this by  organizing your resume  into distinct sections (subheadings are your friend), and use an unexpected pop of color to draw on your personality. Who said your resume has to be boring? 
• Focus on adding hard skills, like Zendesk, Salesforce, and Microsoft Word.

Customer Service Success Specialist Resume

• Hiring managers in the customer service field often have less than a minute to review your resume, so it’s important that you place the most relevant information where they’ll see it! 
• Emphasize growth in your career by ordering your work experience in a  reverse-chronological resume format , meaning that your most recent experience will be listed at the top of the page. 
• Including numbers in your work experience bullet points shows the employer that you’re great at your job! Ultimately, they’re looking for specialists who can perform the job well, and numbers prove that you can. 

Customer Service Coordinator Resume

• That’s right. Your resume doesn’t need to look computer-generated to command respect. In fact, using a sprinkle of color can demonstrate your confidence and individuality, making you an even more appealing candidate. 
• A word of caution: While more companies are valuing the individuality and flair of applicants, there are times when toned-down colors (like deep navy, slate gray, or hunter green) may be more appropriate. This can be especially true if you’re applying to a larger corporate business. Determine what’s best by investigating the  customer service job description’s  work culture.

Customer Service Advisor Resume

• Now, that doesn’t mean you need to bring the entire color wheel to your resume. Instead, focus on grabbing recruiters’ attention by using one or two colors for your section titles. You can start from scratch to find a visually-appealing color, or use a  resume template  if you’re not artistically inclined. 
• Take your resume personalization to the next step by adding a  career summary  section if you’re a total pro in the field with more than a decade of experience. Use this section for some humble bragging and tell hiring managers about your biggest accomplishments over the course of your career. Because if there’s any good time to brag, it’s on your resume, right?

Customer Service Technician Resume

• It’s surprisingly easy! Using hard numbers throughout your resume makes hiring managers slow down and read more carefully, plus using metrics supercharges your resume clout and indicates that you know your value (literally). 
• Don’t be afraid to highlight your  hobbies and interests on your resume .
• But, please, please ensure you can relate them to the job. If you’re including a super interesting hobby, a hiring manager is almost certainly going to ask you all about it. You better 1.) actually do that hobby, and 2.) be able to relate that hobby to relevant customer service tech job skills. 

Customer Service Representative Resume

• So, instead of simply adding ‘Sales’ as a skill in your customer service representative resume , use an example of where and how you used said skillset. Try, “Boosted high-end electronic sales by 34% through deep product knowledge and personalized demonstrations.”

Call Center Customer Service Resume

• Format your resume so that your most recent experience and achievements are at the top of your call center customer service resume . By doing this, you’re presenting those highlights in a way that they’re the very first thing a recruiter will probably look at.

Professional Customer Service Resume

• Let’s say you have a Certified Customer Service Professional (CCSP) certification on your professional customer service resume—it immediately lets a potential employer know you’re well-equipped and ready to provide exceptional customer service.

Customer Service Supervisor Resume

• If you know your way around a specific CRM or management software, don’t miss the opportunity to add it to your customer service supervisor resume and show an employer you’re a well-rounded candidate.

Remote Customer Service Resume

• By using a remote customer service resume template that’s clutter-free and spotlights what’s really important, you can show a recruiter what they need to see to form a positive opinion of you.

Customer Service Sales Resume

• Let’s take the poetry writing, portrait sketching, and vector illustration mentioned in this customer service sales resume . They convey that you have a knack for being creative, understanding design, and paying attention to detail—all of which will come in handy in your professional role.

Related resume guides

• Receptionist
• Sales Associate
• Front Desk Receptionist

4 Tips to Improve Your Customer Service Resume Today

Customer service resumes have gone beyond a simple list of experiences and education that prove your worth. Now, they’re as varied as the candidates themselves. Before writing a resignation letter and applying for your next job, check out BeamJobs’ list of recommendations to make your resume sound professional, look neat, and prove without a doubt that you’re the best candidate. We’ll cover:

• Customer service skills
• Formatting your customer service resume
• Quantifying your previous impact
• Customizing your resume for each job

Tip 1: Confidently choose your customer service skills

The  skills section of a resume  might be short, but it packs a punch. This is where you sell what you’re capable of and what you can do. This section is especially important for ATS to keep you in the running, so it’s crucial to pay attention to what skills you possess.

You should list both hard skills (like Microsoft Office Suite, HubSpot, or HelpDesk) and soft skills (like organization, problem-solving, and interpersonal communication). The best place to find applicable skills would be the job description itself—see what’s required for the tasks listed, and then use those tasks to steer you in the right direction.

Let’s say you run across a  customer service job description  requesting bilingual support like this:

• Answer telephone calls and emails promptly in Spanish and English
• Maintain and extend client base through positive customer interaction
• Excellent verbal and written skills in both Spanish and English
• Strong organizational and analytical skills 
• Flexible—must be able to work independently AND with a team daily

Based on the job description, it’s clear this company values a bilingual, organized individual who is an effective communicator. These skills (as long as they accurately define you) should serve as the foundation of your skills section. And a word to the wise—don’t apply for a job if you can’t honestly say you own the skill set required. 

Now, it’s time to tailor your skills section to the job description, which could look like this:

• Bilingual (Spanish and English)
• Organized 
• Strong verbal and written communication 
• Proven customer success 
• Empathetic 
• Methodical and thorough documentation 
• CRM (HubSpot)

Not every customer service job description will look like the one above, so your skills section should reflect the role for which you’re applying.

The following skills would be great additions to other customer service positions:

• Data analysis
• Metrics-driven
• Customer service reporting
• Self-motivated
• Social media
• Creative problem-solver
• Inquisitive

Tip 2: Format your resume for the ATS and recruiters 

When you open the pages of a book, what’s more inviting: dense blocks of text with little color or short paragraphs with headings, indents, and plenty of white space? The latter is easier to read and, thus, more inviting. Your customer service resume needs to follow the same principle since it’s your first impression. Make the recruiter’s job as easy as possible by being neat, easy to read, and understandable. 

There are multiple ways to achieve this, but one of the easiest is to put things in  reverse-chronological format . This helps recruiters know immediately where you’re coming from. (For example, if you recently worked as a customer service representative, you’ll have a shorter adjustment period. And even if you were a customer service rep a few years ago, the reverse-chronological order will help recruiters quickly assess your qualifications.)

Further suggestions for keeping your resume easy to read: 

• Bullet points rely on keywords, essential for making your resume ATS-friendly. The condensed structure and repetitive points also relieve eye strain when reading.
• Place the customer service title beneath your name to make it easier for the recruiter to keep that specific job in mind as they scan your resume. This is especially crucial when a company is hiring for multiple positions.
• The average time a recruiter spends looking at a resume is six to seven seconds, which means you should only include necessities. Anything else that’s relevant can be brought up in the job interview.
• Some companies see them as antiquated, but others like knowing exactly what you’re aiming for. Scan resumes in the job field to see if others include them, and consider reaching out to current employees on LinkedIn for advice.
• Primarily, fancy icons or images may confuse the ATS. Beyond that, leaving them off your resume looks more professional; plus, it leaves room for more important things, like skills or awards.

Objective or summary for your customer service resume?

Objectives and summaries  are a hot topic for resumes. It’s up to you to decide if an objective or summary is needed for your customer service resume. Typically, objectives/summaries are a good idea if you’re changing careers, you’re an entry-level applicant, or if you want to customize them for each application. Otherwise, it would be best to leave space for other things.

The difference between objectives and summaries rests in their purpose and your level of experience. Both are roughly two to three sentences, but  an objective describes your interest and qualifications for the job while a summary highlights your past work . If you have limited experience, you should choose an objective to sell why you’re the best candidate, but if you’re years into customer service, you could include a summary to describe your unique background.

No matter if it’s a summary or an objective, it should always be concise, informative, and personal ; this is your chance to show your personality and skills before the interview, so make it count.

When you write your objective, communicate your reason for applying and why you’d make a great candidate. Avoid making it generic, flat, or too casual: 

• College graduate looking for work in the customer service industry to start a life-long career. I’m hardworking, great with people, and skilled with computers.

Instead, your objective should be specific, detailed, and unique to both you and the job description. Try something that highlights your skills regardless of your experience level:

For those who have 10+ years of experience, a summary is the best way to go. Poor summaries have limited and vague information:

• I’m a manager who is seeking further professional growth. I’m good at resolving conflicts, handling money, and writing reports; looking for a job that will give me experience and career options.

Rather, a summary should be a highlight reel of your accomplishments and expertise. To further showcase your talent, add metrics here, too:

This summary is tailored to the position and outlines the candidate’s experience and skills while being personable and not too formal. By carefully crafting your objective or summary, you can rise above the competition in just two to three sentences.

Tip 3: Leverage metrics on your customer service resume 

Leveraging metrics is all about avoiding generality and demonstrating success. Most job description bullets don’t describe how successful, friendly, or efficient you were. However, saying, “Assisted 200+ customers weekly with technical questions with a 98% customer satisfaction rate,” tells the recruiter the specifics of your talents and abilities. 

Writing metrics for every single bullet point isn’t necessary, but including an estimate when you can is better than staying vague.

Some customer service metrics to add to your resume include:

• Customer satisfaction (CSAT) score: The core aspect of customer service is keeping customers happy, so providing high CSAT scores based on your interaction with customers is bound to get recruiters noticing.
• Net promoter score: Just like the CSAT, this gives an insight into how happy customers are with the company. 
• Employee retention rate: This statistic works well if you’re in a management position with a tight-knit group. That means your leadership has a direct effect on how many customer service reps leave or stay.
• Resolution rate: By showing a percentage of solved cases, you demonstrate your effective problem-solving skills and care for the customer.
• Customer effort score: This shows how much effort it took to get an issue resolved. Less effort means you’re easier to work with and more effective, which is why a low CES score is useful to add to your resume.
• Customer/employee numbers: Providing the number of teammates, employees, or customers you’ve helped or served is a great way to show your capability in helping large volumes of people.

Now that you know what kind of metrics to include, below are some examples of how you can use them in practice. If you have trouble calculating some of the aforementioned metrics,  HelpCrunch  or  Kustomer  have some helpful formulas. 

• Assisted over 250 patrons with technological questions monthly with a consistent 86 CSAT score based on interactions
• Extended the client base through positive, empathetic communication, resulting in a net promoter score of over 50
• Led a group of 20 employees through conflict resolution training, and updated onboarding processes that improved employee retention by 23%

Tip 4: Customize your customer service resume for the job 

Just as every company is different, no customer service position is identical. So, why would you submit the same resume for multiple customer service job applications? Tailoring your resume shows you have researched the job and helps corroborate your candidacy.

Check the following list for advice on how to customize sections of your resume:

• Mention the company by name and what you hope to accomplish. Check the “job details” section of the job description to see what the company hopes to achieve, whether it’s boosting customer loyalty or increasing customer satisfaction.
• Many customer service jobs require similar skills, but that doesn’t mean your skills should stay stale. Check the job description’s qualifications to scan for skill keywords to use. Keep it under 10 to avoid being excessive.
• Include the job description requirements in your resume as much as you can. If the job description says they’re looking for someone who will “standardize quality customer service through positive customer interactions,” mimic that wording on your resume to describe your past achievements. This helps make your resume ATS-friendly while highlighting your skills.
• No matter the customer service role you’re seeking, there are many ways to  write your resume  so that it’s relevant and unique to every application:

Customer service resume

• All of these are good ways to customize your job description points.
• Include a concise objective that mentions the company by name, and highlight why you’re qualified for the job.
• Have you assisted large volumes of customers or boosted overall customer numbers? Have you increased efficiency or used specific software discussed in the job description? 

Customer service rep resume

• Outcomes like increased sales or error reductions are great metrics to include.
• Highlight skills like empathy, friendliness, and negotiation in your skills section and job description bullets.
• Include your goals for your interactions with customers, like “established lasting relationships” to draw attention to your interpersonal skills.

Customer service manager resume 

• Use verbs like “directed,” “led,” or “modeled” to demonstrate productive leadership.
• Include a summary to showcase the success of your career so far and what you can bring to your new job.

Entry-level customer service resume

• For example, if you were a lab assistant, you had to be highly organized and a great problem-solver, which would work well in a customer service resume.
• Stress your ability to work well with people—include any courses,  extracurricular projects , or volunteer efforts where you interacted with people consistently. 

Retail customer service resume

• Include past experience where you solved problems, troubleshot issues, or resolved disagreements.
• Anything relating to product management would be an excellent addition—think of past jobs that dealt with marketing or sales, especially if you can provide metrics like increased revenue or reaching sales targets.

Customer success manager resume

• CSMs must be able to see trouble coming and steer clear, so include responsibilities where you proactively and positively improved the customer’s experience.
• Resilience and tenacity are two core elements of the customer success journey, so long-term projects and goals are solid additions to prove you’re willing to spend the time to get something done right. 

Bilingual customer support resume

• Include all languages in which you’re fluent in the skills section. Also, make sure to highlight your bilingual (or multilingual) abilities in your objective or summary.
• Mention how you improved your customer service strategies or practices as this will show you actively make customer experiences better for everyone.

Customer service consultant resume

• CSCs are also great advocates for both the customer and the company. They see things from both the customer’s perspective and the company’s, so keep your resume balanced between your advancements for the company and your success with customers.

The keys to your customer service resume

Resumes are your first impression, so it’s important you make a good one. By taking the extra time to customize and adjust your customer service resume, you’ll catch the eye of hiring managers. With your list of relevant skills, professional formatting, specific job metrics, and customized additions, your resume is sure to stand out from the competition.

Upload your resume to our  resume checker  to see if your resume meets our AI-powered recommendations. If you’re starting from scratch, use the  best free resume builder , which allows you to create resumes from the ground up with helpful hints and tools from BeamJobs. If you’ve made it this far, it’s safe to say you’re well on your way to crushing your customer service resume!

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Customer Service Resume Examples For 2024 (20+ Skills & Templates)

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Looking to land more job offers in Customer Service?

You're going to need a great resume. This comprehensive guide provides proven strategies, skills, templates, and examples for writing a job-winning Customer Service resume based on data from coaching thousands of successful job seekers.

From top to bottom, this guide will equip you with the tools you need to write an outstanding Customer Service resume and increase your chances of landing the job of your dreams.

Here's what we're going to cover:

• What To Know About Writing A Job-Winning Customer Service Resume
• The Best Skills To Include On An Customer Service Resume

How To Write A Job-Winning Customer Service Resume Summary

How to write offer-winning customer service resume bullets.

• 3 Customer Service Resume Examples

The 8 Best Customer Service Resume Templates

Here's the step-by-step breakdown:

Customer Service Resume Overview: What To Know To Write A Resume That Wins More Job Offers

Wondering what companies are looking for when they're hiring someone for their Customer Service team?

Excellent communication and problem-solving skills are at the top of the list, but employers are also looking for things like empathy and positive attitude. Being able to work well under pressure, adaptability and technical proficiency are also important. Employers are looking for candidates who pay attention to detail, have excellent time management skills and are dedicated to ensuring customers have a top-notch experience.

Your resume should show the company that your personality and your experience encompass all of these things.

Additionally, there are a few best practices you want to follow to write a job-winning Customer Service resume:

• Tailor your resume to the job: Make sure to read the job description carefully and tailor your resume to the specific requirements of the role (we'll show you how in the next section!).
• Highlight your customer service skills: Emphasize your customer service skills, such as problem-solving, active listening, and conflict resolution, and give specific examples of how you have used these skills in your previous roles.
• Include relevant experience: Focus on your customer service experience and include specific details about your responsibilities and accomplishments.
• Use keywords: Make sure to use keywords relevant to the customer service role, such as “customer support,” “communication skills,” and “problem-solving” (more on keywords in a second)
• Keep it concise: Keep your resume concise and to the point, using bullet points to highlight your achievements and experience.
• Proofread: Carefully proofread your resume for errors and typos, as these can give a negative impression to potential employers.

Let's dive deeper into each of these so you have the exact blueprint you need to see success.

The Best Customer Service Skills To Include On Your Resume

Keywords are one of the most important factors in your resume. They show employers that your skills align with the role and they also help format your resume for Applicant Tracking Systems (ATS).

If you're not familiar with ATS systems, they are pieces of software used by employers to manage job applications. They scan resumes for keywords and qualifications and make it easier for the employers to filter and search for candidates whose qualifications match the role.

If you want to win more interviews and job offers, you need to have a keyword-optimized resume. There are two ways to find the right keywords:

1. Leverage The 20 Best Customer Service Keywords

The first is to leverage our list of the best keywords and skills for an Customer Service resume.

These keywords were selected from an analysis of real Customer Service job descriptions sourced from actual job boards. Here they are:

• Customer Service
• Communication
• Flexibility
• Organization
• Team Member
• Microsoft Office

2. Use ResyMatch.io To Find The Best Keywords That Are Specific To Your Resume And Target Role

The second method is the one I recommend because it's personalized to your specific resume and target job.

• Open a copy of your updated resume
• Open a copy of your target job description
• Head over to ResyMatch.io
• Copy and paste your resume on the left and then do the same for the job description on the right
• Hit scan and review the results

ResyMatch is going to scan your resume and compare it to the target job description. It's going to show you the exact keywords and skills you're missing as well as share other feedback you can use to improve your resume.

Here's a video walking through this whole process:

You have a very short window of time to capture an employer's attention–an average of six seconds, to be exact.

To land more interviews an offers, you have to make each one of those seconds count. Start by putting the exact information the reader is looking for at the very top of your resume.

A quick Google search will tell you that a Summary or an Objective should hold this top spot but, unfortunately, that traditional advice simply won't capture your reader's attention. Winning in today's job market means using a more modern approach, what I like to call a “Highlight Reel.”

Here's how it works:

Highlight Reels: A Proven Way To Start Your Resume And Win More Jobs

The Highlight Reel is exactly what it sounds like.

It's a section at the top of your resume that allows you to pick and choose the best and most relevant experience to feature right at the top of your resume.

It's essentially a highlight reel of your career as it relates to this specific role! I like to think about it as the SportsCenter Top 10 of your resume.

The Highlight Reel resume summary consists of 4 parts:

• A relevant section title that ties your experience to the role
• An introductory bullet that summarizes your experience and high level value
• A few supporting “Case Study” bullets that illustrate specific results, projects, and relevant experience
• A closing “Extracurricular” bullet to round out your candidacy

The next two bullets are “Case Studies” of specific results they drove at their company. Finally, their last bullet focuses on a volunteering stretch project that led to some amazing results.

This candidate has provided all of the info any employer would want to see right at the very top of their resume! The best part is, they can customize this section for each and every role they apply for to maximize the relevance of their experience.

Here's one more example of a Customer Service Highlight Reel:

While the content in this example is a bit more light, you can see all of the elements of a great Highlight Reel (especially the emphasis on measurable outcomes and results!).

If you want more details on writing a killer Highlight Reel, check out my full guide on Highlight Reels here.

Bullets make up the majority of the content in your resume. If you want to win, you need to know how to write bullets that are compelling and value-driven.

Unfortunately, way too many job seekers aren't good at this. They use fluffy, buzzword-fill language and they only talk about the actions that they took rather than the results and outcomes those actions created.

If you apply this framework to each of the bullets on your resume, you're going to make them more compelling and your value is going to be crystal clear to the reader. For example, take a look at these resume bullets:

❌ Responsible for increasing client satisfaction rates. 

✅ Improved customer satisfaction rates by 15% in 6 months through proactive communication and timely issue resolution, boosting retention and revenue. 

The second bullet makes the candidate's value  so much more clear, and it's a lot more fun to read! That's what we're going for here.

That said, it's one thing to look at the graphic above and try to apply the abstract concept of “35% hard skills” to your bullet. We wanted to make things easy, so we created a tool called ResyBullet.io that will actually give your resume bullet a score and show you how to improve it.

Using ResyBullet To Write Crazy Effective, Job-Winning Resume Bullets

ResyBullet takes our proprietary “resume bullet formula” and layers it into a tool that's super simple to use. Here's how it works:

• Head over to ResyBullet.io
• Copy a bullet from your resume and paste it into the tool, then hit “Analyze”
• ResyBullet will score your resume bullet and show you exactly what you need to improve
• You edit your bullet with the recommended changes and scan it again
• Rinse and repeat until you get a score of 60+
• Move on to the next bullet in your resume

Let's take a look at how this works for the two resume bullet examples I shared above:

First, we had, “Responsible for increasing customer satisfaction rates.” 

ResyBullet gave that a score of 0/100.  Not only is it too short, but it's missing relevant skills, compelling language, and measurable outcomes:

Now, let's take a look at our second bullet,  “Improved customer satisfaction by 15% tin 6 months through proactive communication and timely issue resolution, boosting retention and revenue.” 

ResyBullet gave that a 73 / 100. Much better! This bullet had more content focused on the specific criteria the hiring team is looking for. We can see by exactly how much they increased customer satisfaction, the skill and method they applied, and that it all resulted in an overall increase in customer retention and company revenue.

Now all you have to do is run each of your bullets through ResyBullet, make the suggested updates, and your resume is going to be jam packed with eye-popping, value-driven content!

And if you want to learn more about the underlying strategies behind writing great resume bullets, check out this guide.

3 Customer Service Resume Examples For 2023

Now let's take a look at all of these best practices in action. Here are three resume examples for different situations from people with different backgrounds:

Customer Service Resume Example #1: A Traditional Background

Customer Service Resume Example #2: A Non-Traditional Background

For our second Customer Service Resume Example, we have a candidate who has a non-traditional background. In this case, they are coming from the wellness industry but have experience working directly with customers.  Here's an example of what their resume might look like when applying for Customer Service roles:

Customer Service Resume Example #3: Senior Customer Service With Masters Degree

For our third Customer Service Resume Example, we have a candidate who has 5+ years of experience and a Masters degree. Here's an example of what their resume might look like when applying for Customer Service roles:

At this point, you know all of the basics you'll need to write an Customer Service resume that wins you more interviews and offers. The only thing left is to take all of that information and apply it to a template that's going to help you get results.

We made that easy with our ResyBuild tool . It has 8 proven templates that were created with the help of recruiters and hiring managers at the world's best companies. These templates also bake in thousands of data points we have from the job seekers in our audience who have used them to land job offers.

Just click any of the templates below to start building your resume using proven, recruiter-approved templates:

Key Takeaways To Wrap Up Your Job-Winning Customer Service Resume

You made it! We packed a lot of information into this post so I wanted to distill the key points for you and lay out next steps so you know exactly where to from here.

Here are the 5 steps for writing a job-winning Customer Service resume:

• Start with a proven resume template from ResyBuild.io
• Use ResyMatch.io to find the right keywords and optimize your resume for each role you apply to
• Start your resume with a Highlight Reel to immediately grab your target employer's attention
• Use ResyBullet.io to craft compelling, value-driven bullets that pop off the page
• Compare the draft of your resume to the examples on this page to make sure you're on the right path
• Use a tool like HemingwayApp to proofread your resume before you submit it

If you follow those steps, you're going to be well on your way to landing more Customer Service interviews and job offers.

Laura Lorta

Laura is an Editor at Cultivated Culture. She transitioned from teaching into the world of content so she's no stranger to career pivots. She also has a bachelors in Entrepreneurship and a Masters in Curriculum & Instruction / Bilingual Education. She currently shares job search advice to help people like you land jobs they love without applying online.

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• 27 Great Resume Summary...

27 Great Resume Summary Examples to Get Hired

20 min read · Updated on August 28, 2024

Your resume summary is the first impression you make on potential employers, so it's crucial to get it right

When it comes to job applications, your resume is often the first point of contact with prospective employers. It's essential to make a good impression right from the start, and that's where your resume summary comes in. 

What is a resume summary? 

How can you create one that will help your resume stand out from the competition?

In this article, we'll explain the resume summary and why it's so vital for job search success. We'll also teach you how to write a great resume summary that will grab any employer's attention and provide 27 fantastic resume summary examples that you can customize to fit your job search needs.

What is a resume summary?

To understand a resume summary, it's important to understand the challenge that good summaries are designed to overcome. Employers who are looking for new hires often need to compare many dozens or even hundreds of resumes to find the best candidates for the job. Few hiring personnel have the time needed to thoroughly examine every single resume that they receive.

Instead, employers typically spend no more than five or six seconds scanning any given resume. If a resume manages to capture their interest in those few seconds, they'll take the time to read it in greater detail. 

However, if your resume doesn't grab their attention, it's likely to be rejected without any further examination. So, the challenge is to find a way to quickly earn the reader's interest and inspire them to read the rest of the document.

That's where a professional summary for a resume comes into play. As you'll see from our resume summary examples, a good summary is the resume equivalent of a salesperson's elevator pitch. 

This brief statement should highlight your experience and job title, one or two key skills, and a couple of your most prominent achievements. When your summary is crafted well, it will provide the employer with a quick overview of your potential value as a new hire.

Once you've written your summary, you should place it right after your contact information and resume headline so that it's the first thing employers see. If you've done your job properly, that summary will be compelling enough to make the reader want to learn more about the type of value you can bring to the job.

How should you start a resume summary?

Since your summary is designed to capture the reader's attention, it's vital to start this paragraph off in a compelling way.  While the statement should be brief, it should also clearly communicate your unique value proposition. Here are some examples of strong opening statements:

Innovative Marketing Manager with over five years of experience in developing and executing successful campaigns for Fortune 500 companies

Results-driven Sales Executive with a proven track record of exceeding revenue targets and building strong client relationships

Skilled Customer Service Representative with expertise in problem-solving, conflict resolution, and communication

Tips for writing a resume summary

To make sure that you create the most powerful resume summary possible, follow our top tips:

Be specific

When writing a resume summary, it's essential to be specific and quantify your achievements wherever possible. Instead of saying, "Experienced marketing professional," try saying, "Experienced marketing professional with expertise in managing successful social media campaigns, resulting in increases of up to 30% in website traffic."

This provides concrete evidence of your skills and demonstrates your value to potential employers.

Reflect on your career

When it comes to writing a strong resume summary, you should engage in some self-reflection. Before putting pen to paper (or fingers to keyboard), take some time to think about your key skills, experiences, and achievements. This will help you identify the most important information to include in your summary. Review your past roles, responsibilities, and accomplishments, and think about how they relate to the job you're applying for. Ask yourself:

What have I achieved in my career?

What skills have I developed?

What makes me stand out from other applicants?

Identify your key skills

One of the most important things to include in your resume summary is your key skills. These are the abilities that set you apart from other candidates and demonstrate your value to potential employers. Begin by making a list of your top skills, then prioritize them based on relevance to the job you're applying for.

Highlight your relevant experiences

Next, think about relevant experiences that you can include in your summary. This includes any previous jobs or internships, volunteer work, or extracurricular activities that have given you valuable experience. Consider what you've learned and achieved in each role and how that relates to the job you're applying for.

You should focus on what is most relevant to your target job. Here are some examples:

Proven ability to increase sales revenue by 20% year-over-year

Expertise in project management and team leadership

Proficient in Adobe Creative Cloud and Microsoft 365

Confident working with a diverse range of clients and stakeholders

Keep it concise

Remember, your resume summary should be concise and to the point. Stick to the most important information and avoid filler words or irrelevant details. A good rule of thumb is to keep your summary to 3-5 sentences.

Use action verbs

When describing your experiences and achievements, use strong action verbs and adverbs to convey a sense of accomplishment and momentum. For example, instead of saying, "Responsible for managing social media accounts," say, "Successfully manage 4 social media accounts, including Facebook, TikTok, LinkedIn, and Instagram."

Quantify your achievements

Wherever possible, use numbers and statistics to quantify your achievements. This provides concrete evidence of your skills and demonstrates your value to potential employers. For example, instead of saying, "Helped to increase sales," say, "Helped to increase sales by 20% in the first year."

Tailor it to the job

Make sure your resume's professional summary is tailored to the job you're seeking. This means highlighting the skills and experiences that are most relevant to the role. Look at the job description identify the key requirements, and then make sure your summary addresses these points.

Professional resume summary examples

Since there's nothing quite like seeing an example of a great summary, we've compiled twenty-seven great resume summary examples that you can use as inspirational templates for your own perfect resume . Below, you'll find summary examples for a variety of different job roles, including:

Customer Service Representative

Sales Representative

Marketing Manager

Project Manager

Software Developer

Human Resources Manager

Graphic Designer

Registered Nurse

Financial Analyst

Administrative Assistant

Data Entry Clerk  

Business Analyst

Operations Manager  

Mental Health Counselor

High School Teacher

Event Manager

Product Designer

Content Marketer

SEO Specialist

Bank Teller

Software Support Specialist

Data Scientist

Dental Assistant

1.    Customer Service Representative resume summary example

"Highly motivated Customer Service Representative with 5 years of experience in delivering service excellence. Skilled in conflict resolution and problem-solving, resulting in a 95% customer satisfaction rate. Proven ability to multitask in fast-paced environments while maintaining accuracy and attention to detail."

Why it works : This summary highlights the candidate's experience and skills while also showcasing their relevant achievements in ensuring customer satisfaction. It mentions how much experience they have and highlights a measurable success.

2.    Sales Representative resume summary example

"Dynamic Sales Representative with a track record of exceeding sales quotas by 20%+. Proficient in consultative sales techniques and relationship building. Exceptional communication and negotiation skills with the ability to close deals."

Why it works : This summary provides a quantifiable achievement to show the candidate's success in their previous sales roles while also highlighting their key skills in relationship building and communication.

3.    Marketing Manager resume summary example

"Strategic Marketing Manager with 7+ years of experience in developing and executing successful marketing campaigns across multiple channels. Skilled in market research and analysis, campaign optimization, and team leadership. Proven track record of driving revenue growth and increasing brand awareness."

Why it works : This summary emphasizes the candidate's experience and leadership skills while also showcasing their ability to drive results through successful marketing campaigns. The candidate has also demonstrated their ability to grow revenues and raise brand awareness.

4.    Project Manager resume summary example

"Accomplished Project Manager, with confidence in leading cross-functional teams and managing project timelines, budgets, and resources. Strong communication and collaboration skills, with the ability to build relationships with stakeholders. Proven track record of delivering projects on time and within budget."

Why it works : This summary highlights the candidate's extensive project management experience and emphasizes their ability to successfully deliver projects while working with multiple stakeholders.

5.   Software Developer resume summary example

"Innovative Software Developer with 5+ years of experience in designing, developing, and implementing complex software applications. Skilled in programming languages including Java, Python, and C++. Demonstrated ability to work collaboratively in Agile environments to deliver high-quality code on time."

Why it works : This job seeker has taken the time to highlight some of the technical skills they possess while emphasizing their ability to work in Agile environments. They also call attention to the fact that they can manage and complete a software development project from design to implementation.

6.    Human Resources Manager resume summary example

"Experienced Human Resources Manager specializing in talent acquisition, employee relations, and performance management. Skilled in developing and implementing HR policies and procedures that align with business objectives and values. Proven track record of building and managing high-performing teams."

Why it works : This summary highlights the candidate's experience in various HR functions and emphasizes their ability to build and manage teams. It also shows that they can perform managerial functions like developing policies and procedures.

7.    Graphic Designer resume summary example

"Creative Graphic Designer with particular expertise in developing and executing visually stunning designs for print and digital media. Proficient in Adobe Creative Cloud, with a focus on typography and layout. Strong communication and collaboration skills, with the ability to work on multiple projects simultaneously."

Why it works : This summary works well because it showcases their technical skills and experience while also emphasizing creativity and an ability to work collaboratively.

8.    Registered Nurse resume summary example

"Compassionate Registered Nurse with over 10 years' experience in providing high-quality patient care. Skilled at patient assessment, medication administration, and treatment plan development. Strong communication and interpersonal skills with the ability to build rapport with patients and their families."

Why it works : This summary emphasizes the candidate's clinical and patient care experience and highlights their key nursing and interpersonal skills.

9.   Financial Analyst resume summary example

“Detail-oriented Financial Analyst with a strong background in financial modeling, data analysis, and forecasting. Combines advanced Excel skills with the ability to create and manage financial reports. Able to work collaboratively with cross-functional teams.”

Why it works : This summary showcases the applicant's specific skills and experience in financial analysis and highlights their proficiency in Excel, a crucial tool for the role.

10.   Administrative Assistant resume summary example

“Skilled Administrative Assistant with 8 years of experience in administrative support and office administration. Resilient, detail-oriented, and able to work under extreme pressure in a team environment. Excellent interpersonal, client management, and interdepartmental liaison skills. Committed to successful management of multiple simultaneous projects, strict adherence to deadline requirements, and accurate maintenance of schedules, meeting obligations, and records.”

Why it works : An Administrative Assistant wears many hats and experiences many challenges. This resume summary covers a lot of ground to demonstrate that the candidate understands those obstacles and knows how to overcome them.

11.   Data Entry Clerk resume summary example

“Task-driven and results-oriented professional with more than 10 years of experience in data entry, project coordination, and customer service. Uses interpersonal skills including effective communication to build rapport and positive relations with customers, gather vital information, and ensure rapid and accurate entry of data into designated software programs.”

Why it works : This resume summary is effective because it gets right to the heart of the job: dealing with customers and entering data into databases. The candidate also emphasizes their results-focused mindset, project skills, and key soft skills.

12.   Business Analyst resume summary example

“Results-driven Business Analyst with a proven record in expanding profitability by 55% in the retail industry.  Confident carrying out data-focused analysis that provides key insights and recommendations for growth strategies. Strong interpersonal and team building skills, innovative approach to problem-solving , and resolute commitment to efficiency and productivity.”

Why it works : Business analysis is all about using data and research to deliver key insights that result in improved operations and greater business success. This summary hits all the right notes as it focuses on key skills, a solutions-oriented mindset, and notable achievements that reflect real value for employers.

13.   Operations Manager resume summary example

“Results-oriented Operations Manager with more than 10 years of supervisory experience in high-level operational environments. Adept at coordinating both large and small teams, outside consultants, and mid-level management personnel. Successfully introduced Lean manufacturing principles that reduced costs by 32% via waste elimination and process revitalization.”

Why it works : This candidate's summary emphasizes key skills that the employer wants to see in any managerial candidate's resume while also showcasing their knowledge of best operational practices and a commitment to cost reduction.

14.   Mental Health Counselor resume summary example

“Compassionate Mental Health Counselor with more than a decade of experience addressing mental health issues and behavioral concerns. Proven success in both individual and group counseling environments, assisting clients in gaining insight and understanding of their unique conditions. Specialized focus on working with young adults and families, with an emphasis on addressing substance abuse root causes and other social factors involved in mental health.”

Why it works : This resume summary is notable for citing important skills like empathy and compassion. It also focuses attention on the candidate's experience in dealing with common mental health concerns and hints at their preferred approach to assisting patients.

15.    High School Teacher resume summary example

“Dynamic high school teacher with 12 years of experience developing approved curricula for more than 500 students in grades 9-12. Proven track record of helping students to achieve a 98% passing rate in both Western Civilization and World History instruction. Actively engaged in every aspect of education, at the district, local, and parent-teacher level.”

Why it works : This candidate's resume summary highlights their vast experience while illustrating their success in ensuring that their students learn what they need to know to pass the class. They also demonstrate their commitment to the educational process by highlighting their involvement in every area of education.

16.    Accountant resume summary example

“Diligent and detail-oriented CPA with seven years of experience in accounting, process improvement, and problem-solving. Skilled at identifying inefficiencies and using reporting to offer insights that can guide employers to better practices and greater profitability. At XYZ Corp., identified labor usage inefficiency that motivated management to introduce new scheduling that eliminated $300,000 in labor waste.”

Why it works : In addition to highlighting a wide range of valuable skills, this candidate also focused on a quantifiable achievement that illustrates real value. This type of summary would certainly capture a hiring manager's attention and make them want to read more!

17.    Event Manager resume summary example

“Resilient and creative Event Manager with 6 years of corporate experience. Detail-oriented perfectionist with experience in project management, team leadership, and customer relations. Successfully organized and executed more than 40 major business conferences, hosting thousands of guests. Major clients have included three Fortune 500 firms with multi-million-dollar event budgets.

Why it works : As Event Managers go, this one has certainly made the rounds. That summary of achievements highlights their ability to manage even large-scale events, dealing with every aspect of the project. How could a serious hiring manager not want to learn more about this candidate?

18.    IT Manager resume summary example

“Dedicated IT Manager with significant experience in an innovative and growing tech firm. Skilled leader with experience in systems analysis, database architecture, problem-solving, and troubleshooting. Superior client satisfaction rate of more than 99%. Created and implemented an IT troubleshooting process that reduced internal client service time by 30%.”

Why it works : This IT professional focuses attention on their key leadership skills , while also mentioning the hard skills that any hiring manager is likely to be looking for. There's also a nice nod to their history of satisfying clients, as well as a notable and measurable achievement.

19.   Product Designer resume summary example

“Innovative Design Engineer with 5 years of experience in the development of products and packages. Skilled in market research, brand development and alignment, and design elements. Led team of seventeen Designers in the creation of industrial products that yielded $20 million in sales in the first month after launch.”

Why it works : This resume summary uses some important keywords, action verbs, and descriptive language to describe the candidate's key skills and experiences. It also cites an impressive product design achievement, along with real numbers that showcase value.

20.    Content Marketer resume summary example

“Creative marketing professional with 7 years' experience as a Content Marketer. Skilled writer who understands how written communication empowers business growth and expansion. Expertise in development of compelling content that drives activities across multiple media channels. Adaptable , detail-oriented, and focused on a brand-building approach to content strategy that drives real results. Developed a cross-platform content strategy that boosted sales conversion rates by 37%.

Why it works : This Content Marketer focuses on their key skills and keen insights into how content impacts business profitability. They even included a measurable result that demonstrates their focus on adding value to their employer's bottom line.

21.   SEO Specialist resume summary example

“Results-focused SEO expert with 6 years of experience in keyword mastery, the promotion of sustainable content, and growing organic website search engine rankings. Proven track record of SEO success, using content development and link outreach to expand website traffic activity from 10,000 daily visitors to more than 2,000,000 per year.”

Why it works : Many hiring managers may not fully understand SEO, but they will understand the need to get more eyes on their digital content. This candidate speaks to that need by focusing on website rankings, content, and overall web traffic - while including a quantifiable achievement that demonstrates their ability to make things happen.

22.   Copywriter resume summary example

“Website Copywriter with 5 years of experience in developing content that creates real conversions. Cross-channel expertise, including website content, advertising, newsletters, press releases, email, and podcast/video scripts. Proven track record of increasing social traffic by 36% and driving a 22% boost in landing page conversions.”

Why it works : This candidate's summary is focused not only on the type of things they write but how those content pieces directly contribute to the company's online presence and sales conversion rate. This illustrates the writer's understanding of how their work aligns with their employer's business needs and goals.

23.  Bank Teller resume summary example

“Empathetic and personable Bank Teller with more than 4 years of experience in client interactions at First Bank. Detail-oriented customer management approach, focused on superior customer experiences and client retention. Strict adherence to bank policy, including safety deposit guidelines, customer account security, and due diligence. Efficiently and effectively processed more than 200 client account interactions each day.”

Why it works : For a Bank Teller, much of the role's value lies in the employee's ability to serve as the face of the branch. This summary is effective because it showcases the Teller's knowledge of bank procedures while also highlighting their commitment to creating an excellent customer experience.

24.  Software Support Specialist resume summary example

“Problem-solving Software Support Specialist with 8 years of experience in customer-facing user assistance. Provided key problem-resolution services for hundreds of customers, with a focus on maximizing their satisfaction with the company to increase loyalty and retention. Experienced in both customer and B2B interactions, with a specialized talent for explaining technical problems in language that is easily understood by the average layperson.”

Why it works : This resume summary focuses not only on the candidate's specialized skills in solving computer issues but also highlights their ability to simplify their explanations to customers.

25.   Data Scientist resume summary example

“Committed Data Scientist focused on analytical insights that can drive company growth and development. More than eight years of experience providing data-driven analysis to Fortune 500 executives based on comprehensive statistical models and detailed historical data patterns. Successfully provided insights and recommendations used to increase company profits by 32% over a two-year period.”

Why it works : Data science may not seem like the most exciting field, but hiring managers are always on the hunt for candidates who understand why data matters. This candidate's focus on providing insights that can translate into real value for the employer is something that is likely to earn a hiring manager's interest.

26.  Dental Assistant resume summary example

“Dental Assistant with 5 years of experience with patient preparation, processing, and administrative support. Keen attention to detail and a commitment to dental health and aesthetics. Skilled in dental impressions, hands-on assistance during procedures, x-rays, and record maintenance. Fully committed to developing rapport with patients that creates a welcoming environment and a joyful experience.”

Why it works : This candidate's resume summary not only highlights key Dental Assistant requirements, but also conveys their personal approach to teamwork and patient care.

27.  Architect resume summary example

“Creative Architect experienced in high-end architectural design and development oversight. Ten years of proven success in creating sustainable designs that earn rave reviews and commendations from clients. Skilled in adapting to new challenges and working under pressure to achieve every client's vision. Consistently produces designs and project plans that come in on time and under budget, at 10%-30% less cost than industry competitors.”

Why it works : In this summary, the candidate highlights key skills that employers will want to see, while also emphasizing quantifiable results that demonstrate competitive value for the employer. They also showcase their ability to not only design architectural structures but to do so with a conscious awareness of critical factors like budgetary concerns, deadlines, sustainability and market competition.

Bonus: how to write a resume summary if you have no experience

Of course, it's also important to know how to write a resume summary if you have no experience. Here's a quick resume summary example that you can adapt if you are just entering the job market:

“Recent Marketing graduate, seeking an entry-level position to kickstart a career in the field. Demonstrated strong leadership and teamwork skills gained through involvement in various extracurricular activities, including volunteering at local events and leading group projects. Proficient in Microsoft 365 and Adobe Creative Cloud. Passionate about using marketing strategies to create engaging content and drive brand awareness.”

Why it works: This summary works because it highlights the candidate's relevant hard and soft skills and qualifications, even though they don't have direct career experience. The use of action words such as "demonstrated" and "proficient" shows the candidate's confidence in their abilities, which can be attractive to potential employers, showcasing the candidate's potential for success in an entry-level marketing role.

Key takeaways

A well-written resume summary can make a significant impact on a job application. A good summary should highlight relevant skills and experiences, use clear and concise language, and avoid unnecessary information. Feel free to customize any of the resume summary examples we've provided to help ensure that your resume captures the attention of potential employers.

We know it can be difficult to condense a whole career full of skills and achievements into a paragraph of only a few sentences. If you're unsure about the document you've crafted, why not send it for a free resume review by our team of expert resume writers? 

This article was originally written by Ken Chase. It has been updated by Marsha Hebert and Ken Chase.

Recommended reading:

Ask Amanda: How Are a Resume Objective and a Resume Summary Different?

How to Write a Standout Career Summary

Business Acumen: What It Is and How You Can Showcase It On Your Resume

Related Articles:

Do Hiring Managers Actually Read Cover Letters?

How to Create a Resume With No Education

Why You Lose When You Lie on Your Resume: Learning From Mina Chang

See how your resume stacks up.

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77+ Resume Summary Examples [& How-to Guide for 2024]

Most companies get hundreds or even thousands of applications monthly.

Hiring managers don’t have the time to read each resume in detail, so they usually end up scanning it for five to six seconds.

So, unless your resume manages to grab the hiring manager’s attention in those few seconds, they’ll just toss your application aside and move on to the next one.

That’s why, you want to make sure that the hiring manager can instantly tell that you’re the right candidate for the job before they even read your resume in depth. 

This is where writing an attention-grabbing resume summary comes in!

In this guide, we’re going to cover: 

• What Is a Resume Summary?
• Tips for Writing an Effective Resume Summary 
• 77+ Convincing Resume Summary Examples

Let’s dive in.

This guide is part of our larger resume series. If you want to start from the basics, take a look at our comprehensive guide on how to make a resume .

What Is a Resume Summary? 

A resume summary is a section that summarizes your resume’s contents. It’s placed in your resume’s header, close to your 

contact information , and it’s the first thing hiring managers see when they look at your resume.

When done right, your resume summary serves as a snapshot of your entire career. It shows that you’re a qualified candidate in less than five seconds, and it gets the hiring manager interested in reading the rest of your resume.

So, what makes a resume summary effective?

A good resume summary is two to four sentences long and includes:

• Your years of experience and job title
• Some of your biggest achievements to date
• A couple of your most essential skills that are relevant for the role

Let’s look at an example:

• Detail-oriented Technical Writer with 7+ years of experience in writing end-user documentation, specializing in user help guides. Excellent writing, analytical thinking, research, and time management skills. Rewrote over 80% of user help guides for 30+ products at Company X, resulting in a 42% decrease in product-related customer support calls.

New to resume-making? Give our resume summary video a watch before diving into the article!

When Should You Use a Resume Summary?

Hiring managers skim through resumes before deciding to read them, so candidates who grab their attention from the start stand a better chance of grabbing their attention. This is why you should always include a brief paragraph in your resume header that summarizes your strengths as a candidate.

Depending on your experience level, you can choose between a resume summary or a resume objective .

Resume objectives focus on professional goals, skills, and motivation for applying for the job, so they’re perfect for students, recent graduates , and other entry-level workers.

A resume summary, on the other hand, is perfect for seasoned professionals, as it focuses more on your past work experience and how it relates to the job you’re applying for. So, if you already have some work experience, we recommend sticking to a resume summary.

If you’re embarking on a career change , on the other hand, you can choose between a resume summary or a resume objective, depending on how your previous skills and work experience relate to the job.

When you’re making your resume, write your resume summary last. Creating a resume summary is much easier once you’ve already finished up your work experience section! 

5 General Resume Summary Examples

There are different aspects of your professional background that you can focus on when writing your resume summary.

Let’s look at some examples and what they do right:

• A hard-working bartender with over five years of experience providing professional service at various bars across Brooklyn. I have received the Hospitality Skill Certification for Bartenders and I know how to make over 200 alcoholic and non-alcoholic cocktails. Seeking the Head Bartender position at Bar X, where my skills and beverage knowledge can be leveraged to offer customers the highest quality of service.

Above all, this resume summary shows how experienced the candidate is. Their main selling point is their vast bartending knowledge, followed by an impressive bartending qualification and customer service skills .

• Communicative financial analyst, specializing in informative and persuasive financial presentations, cost accounting, and team management. Master’s Degree in Finance and two related certifications from the Corporate Finance Institute. Extensive experience with a variety of software programs, including SQL, Equitrak, and Lawson.

What sticks out the most in this resume summary is the candidate’s educational background and certifications. It matches the field they’re applying for, and their knowledge also extends to the most important professional software.

• Human Resources Manager with 7+ years of experience seeks to improve overall efficiency at XYZ Office. Career highlights include handling all employee relations in a 75-employee finance firm, reducing recruitment lead time by 35%, and increasing employee retention by 17%.

In addition to the candidate’s long professional experience, the most impressive part of this resume summary is their achievements . The candidate also made sure to quantify their professional accomplishments, which gives you credibility and shows you know what you're talking about.

• Detail-oriented receptionist with 4+ years of experience in customer service. Efficient in performing the administrative and front-desk tasks of large-scale offices. Fluent in Norwegian, English, Spanish, and Swedish. Proficient in MS Office Suite and ZenDesk.

This resume summary shows off the candidate’s key skills, including language proficiency , extensive customer service experience, and computer skills .

• Hard-working and passionate Secondary Social Studies teacher with 10+ years of experience in creating positive environments in which teenagers can learn and grow. Incorporates interdisciplinary knowledge into the classroom to engage students of all learning orientations. 

This candidate mentions they have more than a decade of work experience , but the main takeaway is what they can do on the job. The hiring manager who reads this resume summary can immediately see what this applicant can bring to the team.

How to Write a Resume Summary

Now, let’s get down to business – how can you write a resume summary that’s guaranteed to catch the hiring manager’s attention?

Let’s start with the basics. Here’s what your resume summary should include:

• Experience. If you have a lot of relevant professional experience, you should summarize it. This may include your job titles and years of experience in the field. (e.g., “Facebook marketer with 5+ years of experience..." )
• Skills. Mention your areas of expertise, specializations, certifications , and/or skills. (e.g., “Experienced in managing Facebook ad accounts and SEO copywriting..." )
• Achievements. Add one or two impressive achievements to show what you can do. (e.g., “Managed over $100,000 in marketing budget over several accounts and reduced annual company costs by 16%.” )

The next step is to take your resume summary from good to great by following these expert tips:

#1. Tailor Your Resume Summary

You could be an excellent candidate with tons of work experience, but if your resume summary isn’t tailored to the job ad, the hiring manager probably won’t be impressed.

If the hiring manager doesn’t see your value in the first seven seconds of reading your resume , you probably won’t get them to give it a second glance.

This is where tailoring your resume summary comes in. Just reference the job description to make sure your work experience, skills, and achievements all match what the employer is looking for in a candidate.

Let’s go over it in detail.

Imagine you’re applying for this specific job:

The ad tells you exactly what the company is looking for in a candidate.

So here’s what a resume summary tailored to this ad might look like:

• Professional marketer manager with 5+ years of experience in digital marketing. Social media marketing experience, including Facebook, Google, and LinkedIn advertising. Experience in managing an account with a monthly budget of $30,000. B.A. in marketing management. Fluent in German. 

By carefully tailoring your resume summary to the ad and mentioning what the company is looking for, the hiring manager will be hooked! They’ll immediately think, “This is the right person for the job!” and read the rest of your resume in detail.

Tailoring your resume summary to the job description can also help you get past Applicant Tracking Systems that companies use to filter through resumes. This is software that scans applications and disqualifies candidates who don’t mention specific skills or add enough keywords from the job description throughout their resume, so the more you tailor your resume to the job, the better your chances!

#2. Quantify Your Achievements

Your resume summary is supposed to be brief, which means you’re not supposed to list all your achievements. So, make sure to mention the ones that are most relevant and impactful for the role you’re applying for to pique the hiring manager’s attention.

The best way to back up your accomplishments is by providing concrete data.

Quantifiable achievements are instantly more credible and more likely to leave a good impression than vague statements. 

Let’s compare:

• Helped customers sign up on our platform.
• Onboarded 100+ customers to our SaaS platform with a retention rate of over 75%.

See the difference? In fact, the first example sounds more like a responsibility than an achievement.

Here’s what this applicant's entire resume summary would look like:

• Customer service representative with 5+ years of experience in telephone customer service, tech support, and customer care. Familiar with Intercom, Drift, and several other customer service software solutions. Handled up to 100 calls daily with a retention rate of over 75%. 

In some fields, there aren’t many achievements that you can mention. For example, saying that you served 50 people a day isn’t an achievement if you're a server. Don’t fret! In such cases, it’s OK to stick with your key responsibilities simply.

#3. Use Power Words and Action Verbs

Saying you’re a “team player” who was “responsible for” this or “managed” that is boring.

To stand out from every other applicant using the same words, you need to use the right action verbs and power words .

These words can make your skills and achievements pop, and the hiring manager will appreciate that you’re going the extra mile to describe your experience.

Let’s compare how the same sentence with and without power words plays out:

• Spearheaded Company X’s content marketing operations.
• Responsible for content marketing at Company X.

While both of these sentences say the same thing, the first one makes you seem more competent and implies initiative and leadership skills. The second just comes off as passive.

To drive the point home, here’s what a resume summary looks like packed with action words:

#4. Follow Our Formula

When you get down to writing your resume summary, you might still not be sure where to start or what to add.

Don’t worry!

We have a tried and tested formula that you can follow to write the perfect resume summary.

77+ Convincing Resume Summary Examples (For Different Fields)

Need inspiration to write your resume summary? No sweat!

We’ve curated a list of 77+ resume summary examples for different professions to help inspire you.

Sales and Customer Service Resume Summary Examples

#1. sales associate resume summary.

“Enthusiastic and knowledgeable sales associate specialized in upselling furniture and dealing with customer objections. Proven 2-year track record of success at Company X, having exceeded department KPIs by 40-50% for 6 months in a row.”

Read the full sales associate resume example here.

#2. Account Manager Resume Summary

“Client-oriented account manager with a successful track record in the oil industry. Managed accounts worth over $500K while working with clients such as BP and Lukoil.”

#3. Software Support Specialist Resume Summary

“Software support specialist with 5+ years of experience in providing support and assistance to clients, managing user accounts, and recruiting and hiring new IT support interns. Built customer relationships and trust with 20+ B2B clients. Skilled at simplifying complex problems, making it easy for non-technical specialists to solve IT issues.”

#4. Customer Service Representative Resume Summary

“Dedicated and trustworthy customer service specialist with four years of experience in online software troubleshooting, tech support, and customer care. Experienced in using Intercom and Drift. Received an average 87% customer satisfaction rating to date, 15% higher than the company average.”

Read the full customer service resume example here.

#5. Cashier Resume Summary

“Reliable and detail-oriented cashier. Skilled at mathematics, thinking on my feet, and solving any potential customer issues that arise without help from management. Experience in training and onboarding 3+ new cashiers at Company X.”

Read the full cashier resume example here.

#6. Retail Manager Resume Summary

“Retail Manager with 5 years of experience managing mid-sized retail stores. Increased store revenue by 15% through effective team management and customer engagement strategies. Proficient in inventory control, merchandising, and staff training. Looking to leverage retail management expertise in a larger, high-volume store setting.”

Read the full retail manager resume example here.

#7. Barista Resume Summary

“Passionate Barista with 2 years of experience in specialty coffee shops. Known for crafting signature beverages and maintaining high standards of customer service. Consistently received positive feedback for friendly demeanor and quick, accurate order fulfillment.”

Read the full barista resume example here.

#8. Server Resume Summary

"Dedicated Server with 3 years of experience in fast-paced dining environments. Skilled in order accuracy, multitasking, and providing exceptional customer service. Recognized for ability to maintain composure and efficiency during peak hours."

Read the full server resume example here.

#9. Waiter Resume Summary

“Positive and friendly waiter with 3 years of experience working at a fast-paced Italian restaurant. People skills with a proven ability to upsell alcohol, desserts, and appetizers to customers. Memorized restaurant’s wine stock and accompanying meals to the T.”

Read the full waiter resume example here.

#10. Front Desk Agent Resume Summary

“Front Desk Agent with 4 years of experience in the hospitality industry, excelling in customer service at busy city-center hotels. Skilled in handling reservations, guest inquiries, and providing travel recommendations. Committed to enhancing guest experiences and maintaining a high standard of service.”

#11. Housekeeper Resume Summary

“Hard-working house-keeper with 5+ years of experience. Past experiences include working as a housekeeper in hotels as well as private residences. Proven time-management skills and deep familiarity with all cleaning materials and tools.”

#12. Line Cook Resume Summary

“Line Cook with 3 years of experience in high-volume kitchens. Efficient in meal preparation and plating, with a focus on maintaining quality and speed. Trained in various cuisines and knowledgeable about food safety standards.”

#13. Restaurant Manager Resume Summary

“Professional restaurant manager with a strong interest in providing the highest standards of customer service and ensuring customer satisfaction. Skilled at reducing staff turnover, conflict resolution, marketing, and upselling techniques. Increased restaurant revenue by 20% through advertising lunch menu and word-of-mouth strategies.”

#14. Bar Manager Resume Summary

“Experienced Bar Manager with 7 years overseeing busy urban bars. Successfully increased annual sales by 20% through innovative marketing and menu redesign. Expert in inventory management, staff training, and creating a welcoming atmosphere for patrons. Seeking to bring leadership and efficient operational skills to a high-end establishment.”

Read the full bar manager resume example here.

Administrative and HR Resume Summary Examples

#15. receptionist resume summary.

"Organized Receptionist with 3 years of experience in corporate and medical office settings. Efficient in managing multiple phone lines, scheduling appointments, and providing administrative support. Known for a welcoming demeanor and effectively handling client inquiries."

Read the full receptionist resume example here.

#16. Recruiter Resume Summary

"Communicative professional with 5+ years of experience in recruitment. Worked with every part of the recruitment process, including sourcing, vetting, and onboarding of candidates. Passionate about IT recruitment, having worked as a tech recruiter at Company X. MBA from University X."

Read the full recruiter resume example here.

#17. Human Resources Specialist Resume Summary

“Human Resources Specialist with 6 years of experience focusing on employee retention and satisfaction. Implemented employee engagement programs that increased retention rates by 25%. Skilled in conflict resolution, performance management, and creating positive work environments. Dedicated to fostering a culture of continuous improvement and employee development.”

Read the full human resources resume example here.

#18. Office Manager Resume Summary

“Office manager with 5+ years of experience in controlling inventory, ordering and tracking new supplies, developing procedures and training material for staff. Strong communication skills, organized, with a track record of success.”

Read the full office manager resume example here.

#19. Secretary Resume Summary

“Professional Secretary with 4 years of experience in fast-paced legal and corporate environments. Proficient in document preparation, managing executive schedules, and coordinating meetings. Excellent organizational skills and attention to detail, ensuring efficient office operations.”

#20. Executive Assistant Resume Summary

“Accomplished executive assistant with experience in providing support to a high-level CEO and other executives for 4 years. Helped with everything from customer support to data entry and preparing well-researched documents. Skilled at time management, proficient in MS Office and Adobe Photoshop.”

Read the full executive assistant resume example here.

#21. Administrative Assistant Resume Summary

“Experienced administrative assistant seeking to leverage advanced administrative skills for improved efficiency at Media XYZ. 5+ years of industry experience includes decreasing data entry mistakes by 23%, decreasing negative feedback by 11%, and giving insights into creating paperless office environments.”

Read the full administrative assistant resume example here.

#22. Data Entry Resume Summary

“Data entry clerk with 3+ years of experience in verifying complex data, maintaining databases, and producing monthly reports using advanced Excel functions. Known for quick typing skills, eye for detail, and the ability to keep clients and employers happy.”

Read the full data entry resume example here.

Finance Resume Summary Examples

#23. accountant resume summary.

“Licensed Certified Public Accountant with 10+ years of experience in budget analysis, financial audits, and forensic accounting. Created financial reports within a five-person finance team and managed a $500,000 budget. Over the two years working there, helped cut annual company expenses by 15%.”

Read the full accountant resume example here.

#24. Financial Analyst Resume Summary

“Dedicated financial analyst with a track record of successful investments. 5+ years of experience in investment banking, with a focus on the oil industry. Responsible for analyzing potential investments, as well as conducting industry, market, and company-specific research. MBA in Finance.”

Read the full financial analyst resume example here.

#25. Bank Teller Resume Summary

“Bank teller with 2+ years of experience in client-facing roles at Bank X, where I handled customer transactions, cross-selling bank products, and keeping customers happy by providing a professional and efficient service. Followed strict and safe deposit box operations guidelines and processed 100+ customer transactions daily.”

Read the full bank teller resume example here.

#26. Banker Resume Summary

"Experienced Banker with 5 years of expertise in personal and small business banking. Managed a portfolio of high-value accounts, increasing client satisfaction and financial performance. Skilled in financial advising, loan processing, and risk management. Committed to helping clients achieve their financial goals with tailored solutions."

Read the full banker resume example here.

Business Resume Summary Examples

#27. business analyst resume summary.

“Solutions-driven business analyst with over 5 years of experience in consulting businesses and analyzing their operations. Previous experience in working with Consulting Company X and Consulting Company Y. Strong understanding of digital transformation. Improved a client company’s processes by taking them online, which improved manufacturing output by 3%.”

Read the full business analyst resume example here.

#28. Business Development Manager Resume Summary

"Dynamic Business Development Manager with 7 years of experience in identifying and pursuing new market opportunities. Led initiatives that resulted in a 30% increase in annual revenue. Strong background in strategic planning, client relations, and market analysis. Proven ability to drive business growth and forge strong partnerships.”

Read the full business development manager resume example here.

#29. Project Manager Resume Summary

“Project manager with a proven track record of working with agile and waterfall project management methodologies. Managed 5+ teams of software projects over the past 3 years. Basic understanding of several programming languages, including Java, React, and NodeJS.”

Read the full project manager resume example here.

Marketing and Advertising Resume Summary Examples

#30. marketing executive resume summary.

"Accomplished Marketing Executive with 10 years of experience in developing and executing comprehensive marketing strategies in the technology sector. Led campaigns that increased brand awareness by 40% and consistently exceeded sales targets by 15-20%. Expertise in digital marketing, market research, and team leadership. Committed to driving market growth and enhancing brand positioning for leading tech companies."

Read the full marketing executive resume example here.

#31. Marketing Manager Resume Summary

“Marketing manager with 4+ years of experience in a corporate environment. Good eye for design, with experience in creating marketing materials with Canva. Intermediate copywriting skills, having worked on the company website, flyers, and several other content pieces.”

Read the full marketing manager resume example here.

#32. Social Media Marketing Manager Resume Summary

“Creative social media manager with 2+ years of experience and a passion for boosting brand awareness and customer engagement. Skilled in copywriting and basic graphic design tools. Personally started and grew a Facebook page for my consultancy brand from 0-1,000+ in just a month. Looking to help Company X establish an online presence and increase their social presence.”

#33. Content Marketer Resume Summary

“Accomplished professional with 3+ years of experience in marketing, content writing, and outreach. Experience in writing for high-authority publications like Forbes, Business Insider, and more. Looking to help Company X increase their online presence and generate more leads through content.”

#34. SEO Specialist Resume Summary

“Results and data-driven SEO specialist with experience in keyword research, developing and marketing evergreen content, and increasing overall website rankings. Freelancing for over 2 years. Grew Company X from 50,000 daily visits to 100,000 within a year by creating long-form content and conducting backlink outreach.”

Read the full digital marketing resume here.

#35. PPC Specialist Resume Summary

“Data-driven SEM professional with 5+ years of experience with Google Analytics, AdWords, Google Display Ads, and Facebook/LinkedIn Ads. Managed a monthly advertising budget of $50,000 over 4 clients.”

IT and Software Development Resume Summary Examples

#36. it specialist resume summary.

“Competent IT specialist with 5+ years of experience working with Windows Server 2016. Microsoft Certified Solutions Expert. Advanced knowledge in SQL, C++, Bash, and Linux.”

Read the full IT resume example here.

#37. Software Engineer Resume Summary

“Results-oriented software engineer with a focus on the design and implementation of relational database systems. 8+ years of experience in developing cutting-edge engineering solutions with a wide range of eCommerce and technology features. Skilled in agile processes, backend and frontend development, and creating eCommerce websites that integrate with Paypal, Stripe, and other payment APIs.”

Read the full software engineer resume example here.

#38. Cyber Security Resume Summary

"Cyber Security Specialist with 6 years of experience in threat analysis and network defense. Implemented security protocols reducing data breaches by 40% at TechSecure Inc. Certified in CISSP and experienced in cybersecurity technologies including firewalls and endpoint security. Eager to bring advanced threat detection and mitigation strategies to XYZ Cyber Solutions."

#39. Web Developer Resume Summary

"Dynamic Web Developer with 3 years of experience in designing and developing user-friendly websites. Proficient in HTML, CSS, JavaScript, and React. Developed an e-commerce site that increased client sales by 30%. Looking to contribute innovative and efficient web solutions at CreativeWeb Studios."

Read the full web developer resume example here.

#40. Computer Scientist Resume Summary

“Creative and people-oriented computer scientist with up to 2 years of working with tech startups. Advanced knowledge of software design principles and agile development principles. Led and managed a team of five in developing new software from concept to delivery.”

Read the full computer scientist resume example here.

#41. Data Scientist Resume Summary

“Business-minded data scientist with a demonstrated ability to deliver valuable insights via data analytics. 10+ years of professional experience in working with CEOs and VPs of Fortune 500 companies. Deep understanding of statistical models, algorithms, and multivariate analysis.”

Read the full data scientist resume example here.

#42. Data Analyst Resume Summary

“Detail-oriented data analyst passionate about helping businesses grow. Former small business owner. Conducted research using three different focus groups and increased sales by 10% over 4 months. MBA recipient with strong technical skills in data mining and data, survey creation, and quantitative methods.”

Read the full data analyst resume example here.

#43. DevOps Engineer Resume Summary

"DevOps Engineer with 8 years of experience in automating and optimizing mission-critical deployments. Led a team that reduced deployment times by 50% through CI/CD pipeline enhancements. Skilled in cloud technologies and infrastructure as code with certifications in AWS and Terraform. Committed to improving operational efficiency at XYZ Tech."

Read the full DevOps engineer resume example here.

#44. AI Engineer Resume Summary

"AI Engineer with 4 years of experience specializing in machine learning and natural language processing. Developed AI models that improved customer interaction accuracy by 35% for a leading tech firm. M.Sc. in Artificial Intelligence. Passionate about deploying cutting-edge AI solutions at AI Innovators Inc."

Read the full AI engineer resume example here.

#45. Java Developer Resume Summary

"Experienced Java Developer with 5 years of experience in building scalable and efficient applications. Contributed to a major project that enhanced application performance by 25%. Strong background in Spring Framework and microservices. Aiming to apply robust coding skills to develop innovative software solutions at XYZ Tech Solutions."

Read the full Java developer resume example here.

Health and Medicine Resume Summary Examples

#46. nurse resume summary.

“Registered nurse specialized in psychiatric nursing. Developed strong psychiatric evaluation and treatment planning skills after 5 years of working at Hospital X. Experienced in administrative work, management, and training new employees.”

Read the full nurse resume example here.

#47. Medical Assistant Resume Summary

“Certified Medical Assistant with 10 years of experience in working in a fast-paced environment, handling confidential paperwork, administering medication, and providing quality patient care. Proven ability to create positive rapport with patients, family, and staff. Completed and submitted clinical documentation following hospital regulations and experience in supporting diagnostic and technical treatment procedures.”

Read the full medical assistant resume example here.

#48. Dental Assistant Resume Summary

“Licensed dental practitioner with 4+ years in helping dentists prepare, perform, and document procedures. Strong hand-eye coordination, with skills in 4-handed dentistry and working with patients.”

#49. Dentist Resume Summary

"Experienced Dentist with 10 years of practice in general and cosmetic dentistry. Committed to providing exceptional patient care, demonstrated through a consistent record of patient satisfaction and successful dental procedures. Proficient in the latest dental technologies and techniques, including digital radiography and CAD/CAM dentistry, with a strong focus on preventive care and oral health education."

Read the full dentist resume example here.

#50. Pharmacist Resume Summary

"Detail-oriented Pharmacist with over 7 years of experience in retail and hospital settings. Proven ability in medication therapy management and pharmaceutical care, with a track record of efficiently managing prescription processing and patient counseling. Skilled in utilizing digital prescription systems and maintaining up-to-date knowledge of drug interactions and healthcare regulations."

Read the full pharmacist resume example here.

Creative Resume Summary Examples

#51. graphic designer resume summary.

"Senior graphic designer with 6+ years of experience in website design and branding, across a wide range of industries. Extensive experience in multimedia, marketing, and print design. Highly skilled in communications, digital storytelling, and Adobe Creative Suite."

Read the full graphic designer resume example here.

#52. UI/UX Designer Resume Summary

“Proactive UX designer with 5 years of experience in delivering enjoyable web and mobile products for the FinTech industry. Designed UI, UX, and marketing materials for 6 apps and 3 games at Company X, 2 of which were featured in Apple’s App Store. Skilled with Sketch, and Adobe Creative Suite.”

#53. Product Designer Resume Summary

“Creative designer with 7 years experience in product design, packaging, and graphic design. Expertise in new product design, brand identity, and market research. Created and launched a new line of award-winning tableware that generated over $1 million in sales the first year.”

#54. Creative Director Resume Summary

“Experienced creative director, with 10+ years of experience in the advertising industry. Over the past 3 years, managed 2 separate creative teams, creating video ads for company clients. Worked with some high-profile clients, including IBM and Phillips.”

#55. Game Designer Resume Summary

"Innovative Game Designer with 5 years of experience in creating engaging and immersive gaming experiences. Led a team that developed 'AdventureQuest,' a game that won 'Best Mobile Game' at the Indie Game Awards and achieved over 500,000 downloads within the first year. Skilled in gameplay mechanics and story development, with proficiency in Unity and Unreal Engine. Dedicated to crafting games that resonate with players, combining artistic vision with user-friendly design."

Read the full game designer resume example here.

#56. Animator Resume Summary

"Creative Animator with over 8 years of experience in 2D and 3D animation, specializing in character and environmental animation. Proficient in using Maya, Adobe After Effects, and Blender, with a strong background in motion graphics and visual effects. Known for delivering high-quality animations under tight deadlines, contributing to successful animated features and advertising campaigns."

Read the full animator resume example here.

#57. Illustrator Resume Summary

"Award-winning Illustrator with a decade of professional experience, recognized for innovative and impactful visual storytelling. Recipient of the 'Illustrator of the Year' award at the Global Art Forum, with a portfolio that includes book illustrations, advertising campaigns, and digital content."

Read the full illustrator resume example here.

#58. Photographer Resume Summary

"Professional Photographer with a Master's in Fine Arts and 6 years of experience in commercial and portrait photography. Known for a unique aesthetic that combines technical skill with artistic creativity, resulting in visually stunning compositions. Holds a certification in digital photography from the Professional Photographers of America, with a portfolio that has been featured in several national photography exhibitions."

Read the full photographer resume example here.

#59. Actor Resume Summary

"Versatile Actor with 3 years of experience in commercials and television, known for a dynamic range that adapts seamlessly to varied roles. Strong background in stage combat and period drama. Proficient in multiple dialects and expressive character portrayal, enhancing authenticity in every performance."

Read the full actor resume example here.

#60. Writer Resume Summary

"Professional Writer and Blogger with 2 years of experience, specializing in lifestyle and travel content. Successfully increased blog readership by 40% over two years and contributed featured articles in 'Traveler's Digest' and 'Modern Living' magazines."

Read the full writer resume here.

#61. Editor Resume Summary

"Dedicated Editor with 10 years of experience in translated literature, focusing on Mandarin and Cantonese works. Expertise in preserving the original tone and cultural nuances, ensuring translations resonate with English-speaking audiences. Collaborated with acclaimed authors from China and Hong Kong, contributing to over 30 translated novels. Committed to bridging the gap between Eastern and Western literary worlds through meticulous and sensitive editing."

Read the full editor resume example here.

Education Resume Summary Examples

#62. professor resume summary.

"Distinguished Professor with 15 years of experience in higher education, specializing in Modern Literature. Published over 20 peer-reviewed articles and 3 books, receiving the Excellence in Research Award twice. Secured $500,000 in research grants and led multiple international academic collaborations. Committed to fostering critical thinking and research skills in students, enhancing the academic prestige of the department."

Read the full academic CV example here.

#63. Teacher Resume Summary

“Dedicated Teacher with 4 years of experience in elementary education, specializing in innovative teaching strategies. Implemented a project-based learning approach that increased student engagement by 30%. Eager to bring creative teaching methodologies and a passion for educational excellence to School ABC, contributing to student development and academic success.” 

Read the full teacher resume example here.

#64. Tutor Resume Summary

“Experienced Tutor with 2 years of expertise in mathematics and science, adept at simplifying complex concepts. Consistently helped students improve their grades by an average of one full letter grade.”

#65. College Student Resume Summary

"Proactive College Student majoring in Business Administration with strong leadership skills, demonstrated through roles in student government and the debate team. Organized multiple campus events, enhancing student engagement and participation. Seeking to apply organizational and communication skills in a professional internship, contributing to company projects while gaining hands-on experience."

Read the full college freshman resume example here.

#66. High School Student Resume Summary

"High School Student with 3+ months of experience as a cashier. Excellent time-management and communication skills. Actively involved in extracurricular activities, demonstrating strong teamwork and responsibility. Looking to join Retail Store X as a part-time sales representative."

Read the full high school resume example here.

Other Resume Summary Examples

#67. architect resume summary.

"Professional and creative architect with 10 years experience in developing construction drawings, 3D models, and doing design rendering. Served as a project architect at company X and won an honorable mention as a staff architect at XYZ Construction Awards 2023."

Read the full architect resume example here.

#68. Electrical Engineer Resume Resume Summary

"Electrical Engineer with 4 years of experience in power systems and automation. Holds a Master's in Electrical Engineering and a certification in PLC programming. Proven expertise in designing and implementing efficient electrical solutions for industrial applications."

Read the full electrical engineer resume example here.

#69. Interior Designer Resume Summary

"Creative Interior Designer with 3 years of experience, recognized for increasing client satisfaction by 30% through innovative design solutions. Portfolio includes residential and commercial projects, with a focus on modern and sustainable designs. Skilled in AutoCAD and 3D visualization, transforming client visions into reality."

Read the full interior designer resume example here.

#70. Construction Project Manager Resume Summary

"Construction Project Manager with a decade of experience in overseeing large-scale commercial and residential projects. Proven track record of completing projects on time and within budget, reducing costs by 20% on average. Skilled in team leadership and effective communication. Committed to ensuring the highest standards of safety and quality."

Read the full construction project manager resume example here.

#71. Operations Manager Resume Summary

"Dynamic Operations Manager with 2 years of experience in streamlining processes for increased efficiency. Expertise in supply chain management and cost reduction strategies."

Read the full operations manager resume example here.

#72. Event Planner Resume Summary

"Seasoned Event Planner with 5 years of experience, successfully organized over 100 corporate and private events. Increased event attendance by 40% through innovative marketing strategies. Excited to bring expertise in event coordination and vendor relations to XYZ Celebrations."

Read the full event planner resume example here.

#73. Warehouse Worker Resume Summary

“Seasonal warehouse worker with experience working for Supermarket X and Supermarket Y. Diligent, organized, and very hard-working. Previous experience working in the service industry for 2+ years.”

Read the full warehouse worker resume example here.

#74. Welder Resume Summary

"Skilled Welder with 7 years of experience in MIG, TIG, and arc welding. Proficient in reading blueprints and maintaining high standards of safety and quality."

Read the full welder resume example here.

#75. Real Estate Agent Resume Summary

"Experienced Real Estate Agent with 6 years in residential and commercial property sales. Achieved a 25% year-on-year increase in sales volume. Known for excellent negotiation skills and a deep understanding of market trends."

Read the full real estate agent resume example here.

#76. Flight Attendant Resume Summary

"Dedicated Flight Attendant with 1 year of experience, fluent in Spanish and French. Excelled in providing top-notch customer service, contributing to a 15% increase in passenger satisfaction. Fluent in English, French, German, and Arabic. Eager to bring customer care expertise to Airline XYZ."

Read the full flight attendant resume example here.

#77. Paralegal Resume Summary

"Paralegal with 3 years of experience in corporate law, proficient in legal research and document drafting. Certified in legal software applications, enhancing case management efficiency."

Read the full paralegal resume example here.

#78. Social Worker Resume Summary

"Compassionate Social Worker with 6 years of experience in child and family services. Successfully managed caseloads of up to 50 people, improving service delivery by 20%. Skilled in crisis intervention and developing tailored support plans for diverse case needs."

Read the full social worker resume example here.

Resume Summary FAQs

Do you still have some questions about resume summaries? Check the answers to the most frequently asked questions.

#1. How Do You Write a Resume Summary with No Experience?

If you have no work experience whatsoever, you should write a resume objective instead of a resume summary.

A resume objective is also a brief paragraph that goes at the top of your resume. However, instead of focusing on your professional experience and accomplishments, it highlights your career goals, aspirations, skills, and academic achievements.

If you have any informal experience that’s relevant to the job, such as volunteer work or relevant coursework , you can still write a resume summary to highlight why you’re a great candidate.

#2. How Do I Start My Resume Summary?

The best way to start your resume summary is by writing down your job title and exact years of experience. You can also add an adjective that describes your strongest character traits or work ethic.

To make this easy, try this formula:

[Adjective/character trait] [job title] [your experience]. Looking to help/support/apply/assist/etc [employer’s name] [describe how you can be of help to the company]. [Your top achievements/qualifications]. 

#3. How Long Should My Resume Summary Be?

The resume summary should be brief and attention-grabbing. Ideally, it should be between two and four sentences long.

Its goal is to provide a snapshot of your career that can captivate the hiring manager into reading more.

If you want to give the employer more details and elaborate on why you’re the best candidate for the job in your own words, you can also write a cover letter to complement your resume.

#4. Should a Resume Summary Be Written in the First or Third Person?

As a general rule, your resume should avoid using first-person pronouns . This includes your resume summary.

That said, the third person sounds too impersonal – as if somebody else wrote the resume summary instead of you. Luckily, there’s a neat trick you can use to make your text flow better—just get rid of the pronouns altogether.

This way, instead of writing, “She is a marketer with 5+ years of experience in XYZ,” you can write, “Marketer with 5+ years of experience in XYZ,” and get your point across just as effectively.

#5. Should You Always Use the Same Resume Summary?

As a general rule, you shouldn’t use the same resume summary when applying to different jobs.

Your resume summary should be tailored to the specific job ads and reflect how you can meet the company’s unique needs. If your current resume summary can be applied to different job applications, it isn’t as effective and tailored as it should be.

When writing your resume, go through the job ad for the specific position and try to include the skills or qualifications the employer is looking for. Make sure to also mention any relevant experience and your top achievements, and you’ll have the perfect resume summary.

#6. What Are Other Names for a Resume Summary?

Across the internet, you might find different names for what we’re calling a resume summary in our article. Some of these names include:

• Resume profile
• Career summary
• Personal statement
• Qualifications summary
• Summary of experiences
• Summary of qualification

If you’re heading for a career in academia, a “personal statement” means something different. Check out our detailed guide to writing an academic personal statement to learn more!

Key Takeaways

And that’s our full guide to writing a resume summary!

Hopefully, now you feel more confident about adding this finishing touch to your resume.

Before we go, let’s recap everything we covered about writing resume summaries:

• A resume summary is a two to four-sentence long paragraph that tells the hiring manager your key selling points. These can include your years of experience, exact job title, relevant skills, qualifications, and impressive achievements.
• If you don’t have any work experience, you can opt for a resume objective instead. This way, you can focus more on your professional goals and motivation for applying.
• The goal of a resume summary is to catch the hiring manager’s attention. Do this by tailoring your resume summary to the job ad and addressing what the company needs in a candidate.
• Back up your achievements with data whenever possible. Mentioning the exact numbers, dates, and results makes you seem more credible.
• Use power words and action verbs instead of generic descriptions to make your resume summary pop.

Need more career advice? Check out our career blog for more useful articles!

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